Book_two

Lesson sixteen -sixteenth lesson Travelling, Travelling, and Travelling. Eiffel tower The Arc of Defense The Jackson family will travel The Arc of Triumph in a tour to Europe. There are National Art and Culture Georges Pompidou Centre many interesting places to visit, especially Paris a beautiful city called “the city of light”. It´s the capital city of France. It is the most inhabited city in the country, the Eiffel tower is one of the most important and representative monuments built in 1889, it reaches 300 meters of high and it is built in iron. There are other sites to visit in the city as the Elise’s camps, The Latin Neighborhood, Mont Maître, The Notre Dame Church in the island of Cite´, The Louver Museum, The Concord Palace, The Arc of Defense, The Arc of Triumph, The Opera House and The National Art and Culture Georges Pompidou Centre among others. Louver museum

The Jacksons have all their documents ready to travel. They will travel on July 13th, a special date because it is Mr. Jackson’s birthday. They have their passports, visas, and certificates of vaccination, flying tickets, and enough money, as well a hotel reservation in one of the most comfortable hotels in the city of Paris. All of them are very excited and eager waiting for the departure day. They will visit all the fabulous sites above mentioned and will enjoy their vacation, as they have never thought. Questions Where will the Jackson’s travel? ___________________________________________________ Are there many places to visit in France? ___________________________________________________ Will the whole family travel? ___________________________________________________ What places will they visit? ___________________________________________________ What is the most important place in France? ___________________________________________________ How tall is the Eiffel tower? ___________________________________________________ When was it built? ___________________________________________________ Is the Eiffel tower made of wood? ___________________________________________________ What is it made of? ___________________________________________________ Are there any other sites to visit? ___________________________________________________ What place do you want to go in your vacation? ___________________________________________________ TiTcikcekteNt No.o.ReRgeg7876846049099898 Why? ___________________________________________________ Do you think that these places are interesting? ___________________________________________________ Do the Jackson’s have all their documents in order? ___________________________________________________ What documents do they need to travel? ___________________________________________________ Do you have all your documents in order? ___________________________________________________ When will your vacation be? ___________________________________________________ Will you travel alone? ___________________________________________________ Will you travel to a foreign country? ___________________________________________________

The travel agency provides you complete information about your trip, wherever you travel. There you can do your hotel reservation and also rent a car during your vacation time at the city you travel. In addition, they will give you special discounts and some bonus to enter to the museums and other interesting places. The travel agency What is a travel agency? United SPtaatsesspUoorftnAitedmPSearstiascptaoerstof America _____________________________________________ How do they help you when you are going to travel? _____________________________________________ Can you get a rented car easily? _____________________________________________ What else do you get from the travel agency? _____________________________________________ Common terms when travelling Charlie gets on the bus. They got in the taxi. Please Mickey, get into the taxi now! Get out the bus it’s time to walk. Get off the boat guys we just arrived. Daniel works at the travel agency. ____________________ I love to travel. ____________________ I hope you have a nice journey. ____________________ Get about two miles to the north ____________________ Get back soon please. ____________________ Get together with your family. Get over the rail road fast please. Get away from the road. Vocabulary ___________________ ___________________ ___________________ ___________________ ___________________

GRAMMAR ASPECTS FUTURE WILL \"Will\" affirmative form Form Contraction I Will I'll You Will You'll He / she / it Will He'll / She'll / It'll We Will We'll You Will You'll They Will They'll We use \"will\" when we make decision at the time of speaking. A decision that has not been decided before. Katie: Let's go out for dinner Maria: That's a good idea. We'll go to the Chinese restaurant. Pedro will come tomorrow because he forgot his books here. Pedro left his books so Alan immediately expressed what Pedro will do later in this case tomorrow. Interrogative form Form Contraction Will I ? No contraction Will You ? No contraction Will He / she / it ? No contraction Will We ? No contraction Will You ? No contraction will They ? No contraction

Will you dance tomorrow? Yes, she will dance tomorrow No, she won’t dance tomorrow. Will Daniela perform her show? Yes, she will perform her show No, she won’t perform her show. Negative form Form Contraction I will Not I won’t You will Not You won’t He / she / it will Not He,she,it won’t We will Not We won’t You will Not You won’t They will Not They won’t They won’t play today. He will not speak to the audience anymore. Exercises: Will you come tomorrow? ______________________________ Will the man work the day after tomorrow? ______________________________ Will you love me ? ______________________________ Will the women have much money? ______________________________ Will frank give me the truck? ______________________________ Write the questions to the following sentences: _____________________________________________? I won’t do that. _____________________________________________? She will have enough time to do the exercises. _____________________________________________? They‘ll be here next week. _____________________________________________?

Ash will meet me tomorrow at the cinema. _____________________________________________? We won’t decide that tonight, it will be next Monday. Keep practicing for your own success!!!

LESSON SEVENTEEN-SEVENTEENTH LESSON MAKING A HOTEL RESERVATION AND TRANSPORTATION When you travel, you must do a hotel reservation and the arrangements for the transportation. Mr. Jackson is right now at the travel agency doing the hotel reservation. He is talking with one of the travel agents Mr. Adams. Mr. Adams: Good morning Mr. How can I help you? TRANSPORTATION Mr. Jackson: Good morning, I am going to travel with my family to Paris on July the thirteenth and I want to make a hotel reservation and have information about the car rental prices. Mr. Adams: you just got the right person, please have a seat and I will find the best for you and your family. Mr. Jackson: thanks, I’ll be glad if the hotel is around or near by the Eiffel Tower. Mr: Adams: Okay, okay ….. Got it! There’s one about two blocks away from the Eiffel tower, it’s called the Belle Nuit Hotel. Mr. Jackson: Is it a good hotel?

Mr. Adams: Yes, It is one of the most prestigious hotels in the area. How many people need a room? Mr. Jackson: I need two bedrooms, a double room for my wife and me and a room with three beds for my children. Mr. Adams: I’m getting in contact with the hotel through the internet and they have your rooms ready by that date. Are there any questions or any special request about it? Mr. Jackson: yes, what about the prices? Mr. Adams: Oh!!! Excuse me, I almost forget that. I’m sorry. Okay, for the double room they’ll charge you U$ 400.oo dollars a day including taxes, and for the other room it will be U$ 350.oo dollars a day including taxes too. Mr. Jackson: Is that price including any meals? Is the transportation from the airport included? Mr. Adams: just a moment please. Let me check that out. …..Yes, It includes one meal a day and transportation from the airport to the hotel only. It doesn´t include any other transportation. Mr. Jackson: will anybody be waiting for us at the airport? Mr. Adams: yes, there will be somebody waiting for you at the airport. Mr. Jackson: What about the car rental place? Mr. Adams: there you won’t have any problems. There are many places to rent a car at a very low price. Mr. Jackson: Mr. Adams you are very kind, thank you for all your help without it, it could be more difficult. Questions: What is the first thing to do when we are going to travel? ____________________________________________________ What is Mr. Jackson doing? ____________________________________________________ To whom is Mr. Jackson asking for the hotel reservation? ____________________________________________________ What does Mr. Jackson need? ____________________________________________________ Is Mr. Adams going to help him? ____________________________________________________ Will Mr. Jackson take a double room or a single room reservation?

____________________________________________________ How many rooms does Mr. Jackson want to rent? ____________________________________________________ Where does he want the hotel location? ____________________________________________________ What hotel will the Jackson’s stay? ____________________________________________________ Is it a good hotel? ____________________________________________________ How is Mr. Adams getting in contact with the hotel? ____________________________________________________ What are the room’s prices? ____________________________________________________ Do these prices include taxes? ____________________________________________________ Is there any meal included? ____________________________________________________ What hotel do you like? ____________________________________________________ Do you like to travel? ____________________________________________________ Where do you buy your tickets and do your hotel reservations? ____________________________________________________ Are you going to travel soon? ____________________________________________________ Enjoy your trip!!!_____________________________________  Are there any places that you want to visit?  Yes, there are some places that i want to visit. Are there any shoes under the bed? Yes,_______________________________________  Is there anybody in your house?  Yes, there is somebody in my house, my family.

Is there anybody in the classroom? Yes, _______________________________________  Are you going anywhere after class?  Yes, I’m going somewhere after class. Is there a table anywhere? Yes, _______________________________________  Is anyone here sick?  No one is sick here; but there is someone with a headache. Is anyone studying English? Yes,________________________________________  Can I do anything for you?  Yes, you can do something for me. Is there anything on the desk? Yes, _________________________________________ Grammar aspects Any – Some We use ANY in the interrogative form and negative form only. Example: 1. Does she have any money? (Interrogative form) 2. Did we mention about any damage? 3. I didn’t have any chance to go (Negative form). 4. We didn’t hear any noise. It works the same for anything- anywhere- anyhow-anyone- anybody, etc. We use SOME in the affirmative form and sometimes in questions when we have knowledge of the existence of something. Example: 1. Do you want some coffee ? 2. She has some books on the table. 3. Does he want something to drink? VOCABULARY

word meaning example sentence part of speech adjoining rooms two hotel rooms with a door If you want we can book your noun in the centre parents in an adjoining room. amenities local facilities such as stores We are located downtown, so we are noun and restaurants close to all of the amenities. attractions things for tourists to see and The zoo is our city's most noun do popular attraction for kids. baggage bags and suitcases packed If you need help with noun with personal belongings your baggage we have a cart you can use. Bed and a home that offers a place to I can book you into a beautiful Bed Breakfast noun stay and a place to eat and Breakfast on the lake. bellboy a staff member who helps The bellboy will take your bags to noun guests with their luggage your room for you. book arrange to stay in a hotel I can book your family in for the verb weekend of the seventh. booked full, no vacancies I'm afraid the hotel adj is booked tonight.

brochures small booklets that provide Feel free to take some brochures to noun information on the local sites your room to look at. and attractions check-in go to the front desk to You can check-inanytime after four verb receive keys o'clock. check-out return the keys and pay for Please return your parking pass noun the bill when you check-out. complimentary free of charge All of our rooms breakfast have complimentary soap, noun shampoo, and coffee. cot, rollaway bed a single bed on wheels that If you need an extra bed, we have cotsavailable. noun folds up damage charge money a guest owes for We will have to add a damage noun repairs to hotel property charge for the hole you put in the (when caused by violent or wall. careless acts) deposit amount paid ahead of time to You will not receive noun secure a reservation your deposit back if you cancel. double bed a bed large enough for two They are a family of four, so give noun people them a room with two double beds. floor a level of the building The swimming pool is on the

noun main floor. front desk, the place where guests go to Towels are available at the front reception check in and out and to get desk. noun information guest a person that is staying at the Our washrooms are for guests only. noun hotel hostel a very inexpensive place for In the hostel you probably won't get noun backbackers and travelers on your own room. a budget hotel manager person in charge at the hotel I'll let you make your complaint to noun the hotel manager. housekeeping, staff members that clean the Put a sign on the door if you maid noun rooms and linen want housekeeping to come in and change the sheets on the bed. ice machine a machine that automatically There is an ice machine by the noun makes ice that guests can use elevator on all of the even to keep drinks cold numbered floors. indoor pool place for guests to swim The heated indoor pool is open noun inside the hotel until 10 pm. inn another word for \"hotel\" There's an inn on the other side of noun town that has a vacancy.

Jacuzzi, hot tub, a small hot pool for Our honeymoon room has a whirl pool relaxation personal hot tub. noun king-size bed extra large bed A room with a king size bedcosts noun an extra ten dollars a night. kitchenette a small fridge and cooking Your room has a kitchenetteso you noun area can prepare your own breakfasts and lunches. late charge a fee for staying past the You will be charged a ten noun check-out time dollar late charge for checking out after 11 am. linen sheets, blankets, pillow cases We will come in and change noun the linens while you are out of your room. lobby large open area at the front of You can stand in the lobbyand wait noun the hotel for your bus. luggage cart a device on wheels that Please return the luggage cart to noun guests can push their luggage the lobby when you are finshed with on it. maximum the most amount of people The maximum capacity in the hot capacity allowed tub is ten people. noun

motels accommodations that are Our motel is very clean and is close noun slightly cheaper than hotels to the beach. noisy loud The guests next to you have adj complained that you are being too noisy. parking pass a piece of paper that guests Display this parking pass in your noun display in the car window window to show that you are a hotel while in the hotel parking lot guest. pay-per-view extra charge for movies and If you order a pay-per-viewmovie, movie special television features the charge will appear on your bill. noun pillow case the covering that goes over a Room 201 doesn't need their sheets noun pillow changed, but they requested one new pillow case. queen size bed bed with plenty of space for They have a queen size bedso the noun two people (bigger than a small child can eaily fit in the double) middle. rate cost of renting a room for a Our rates change depending on the noun certain time period season. reservation a request to save a specific They say they made noun room for a future date a reservation but it doesn't show on the computer.

room service delivery of food or other If you would like a bottle of wine, noun services requested by guests just call room service. sauna a hot room for relaxation, We don't recommend bringing noun filled with steam young children into the sauna. single bed a bed for one person The economy priced room includes noun one single bed. sofa bed, pull-out a bed built into a sofa or The room contains a sofa bed so the couch couch room actually sleeps five. noun towels used to cover and dry the You can get your swimming noun body after swimming or pool towels at the front desk. bathing vacancy available rooms We only have one vacancyleft, and noun it is for a single room. vacant adj valet staff that parks the guests' If you leave your car keys with us, noun vehicles the valet will park your car underground. vending machine a machine that distributes The vending machine on the fifth noun snacks and beverages when floor has chocolate bars and chips. you insert coins

view a window that offers a nice The room is more expensive noun image for guests because it has a spectacular view of the beach. wake up call a morning phone call from What time would you like noun the front desk, acts as an your wake up call? alarm clock weight room, a room that guests can use for Our weight room has a stair workout room, gym exercise and fitness climber and a stationary bicycle. noun

Lesson eighteen-eighteenth lesson Vacation Experiences!!! The Jackson family was having a great vacation in Paris. All of them were visiting the most important sites in Paris. They visited museums, parks, the famous monuments and they were enjoying the great international operas at the Arts Palace. They arrived to the airport at night and there was somebody from the hotel waiting for them. They were very excited they were living a nice experience. Mr. Jackson was giving the children some instructions about the hotel rules and behaving they must follow during their permanency at the hotel. The bellboy helped them with their baggage and showed their rooms. The children went to the hotel lobby and asked the hotel clerk about the activities scheduled the next day. They were asking if Walt Disney park was close to the Hotel. Mrs. Jackson was asking for the closest shopping center in the area; she wanted to buy some perfumes and a cologne for Mr. Jackson.

This is the famous little market in Paris a Place where all tourist can buy fresh fruits and vegetables at a very low price. The Jackson family visited the famous Palace of Versailles. It was the residence of the kings of France from 1682 until 1790. It was originally a hunting lodge and Louis XIV expanded it, It was its secret refuge for his amorous adventures with Louise de La Valliere and he built a fairy tale park around it. This palace was the place from which the king radiated his power, and the last of royal residences in France. Questions Was the Jackson family having a good time in France? _______________________________________________ What places were they visiting? _______________________________________________ Did they enjoy any other activities? _______________________________________________ Did they arrive early in the morning to France? _______________________________________________ Was there anybody waiting for them? _______________________________________________ Who was waiting for them at the airport? _______________________________________________ How were the children feeling? _______________________________________________ What instructions was Mr. Jackson giving to the children about? _______________________________________________

Who helped them with their baggage? Arc or triumph _______________________________________________ Front desk Where did the children go then? _______________________________________________ To whom did they ask about the activities? _______________________________________________ What were the children asking to the clerk? _______________________________________________ What did Mrs. Jackson ask to the clerk? _______________________________________________ What was she going to buy? _______________________________________________ Is there a little market near your house? _______________________________________________ Is there one in Paris? _______________________________________________ Were the Jacksons visiting the palace of Versailles? _______________________________________________ What was the palace of Versailles before? _______________________________________________ Who was Louis XIV? _______________________________________________ Was the palace a refuge for Louis XIV? _______________________________________________ What was built around the palace? _______________________________________________ Was this palace the first palace in France? _______________________________________________ Describe the hotel you want to be or you were lately. ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ Clerk

Grammar aspects Past tense verb to be Was – were Pronoun Verb to be Pronoun Verb to be singular plural Was Were I Were We Were You Was You Were He, she, it they Examples:  Sheena was dancing two days ago at the club.  David and I were playing soccer last Saturday.  I was not at home when you came by.  There were not a single police when they robed me. Exercises: Answer the following questions: Were you at the concert last night? _______________________________________ Was Maria writing a book? _______________________________________ Were you sad yesterday? _______________________________________ Were the children playing all day? _______________________________________ How was the game? _______________________________________ Make the questions for the following answers: _______________________________________________? Of course, she was with me at the courthouse. _______________________________________________? Never mind, he wasn’t working today. _______________________________________________? I was having a good party at that time. _______________________________________________? Sasha was in her room getting ready for the party. _______________________________________________? No, i wasn’t with anybody else.



Lesson nineteen- nineteenth lesson At the Office Mr. Jackson works for a very important Toy designer company. He is the head manager of the Graphic designer company. He is in charge of the entire administration of the branch. This company has many other branches around the world. The headquarters office is in China. They manufacture plastic toys, which are exported everywhere. Every year the company donates thousands of toys to the poor children around the world. This labour makes Mr. Jackson feel well and happy. Mr. Jackson has a secretary who helps him and keeps him informed of all the things happening at the factory, her name is Christine. After his vacations, he returned enthusiastic and told all his friends about his trip to Paris. One of his employees asked him about it and he said “It was the best Vacation I´ve ever had in my life” he gave details of his trip to his friends and exchanged ideas about the French’s life style. Toys are important in the children’s development. Toys provide them entertainment, and development of their mind and Physical abilities. All the employees have the opportunity to give their children the toys manufactured by the company at a reasonable price.

Where does Mr. Jackson work? ______________________________________ What is his position at work? ______________________________________ What are his duties at his job? ______________________________________ Does this company have any other branches? ______________________________________ Where is the headquarters office located? ______________________________________ What do they manufacture? ______________________________________ What material do they use for the toys? ______________________________________ Where do they export their toys? ______________________________________ Do you like toys? ______________________________________ What kind of toys do you like? ______________________________________ Did you ever donate a toy to a poor child? ______________________________________ Does the toy company donate toys to the poor children? ______________________________________ Does Mr. Jackson like his job? ______________________________________ Do you feel well when you give a toy to a child? ______________________________________ Why? ______________________________________ Who helps Mr. Jackson with his daily activities at work? ______________________________________ Do you have a secretary? ______________________________________ What are the secretary’s duties? ______________________________________ How does Mr. Jackson’s secretary help him? ______________________________________ How did Mr. Jackson return from his vacation? ______________________________________ How were his vacations? ______________________________________ Why are toys important in the children’s development? ______________________________________ Give your own opinion about the importance of toys in the children’s development. ___________________________________________________________ Do you still play with toys? ______________________________________

Did you ever create a toy? ______________________________________ What is or was your favourite toy? ______________________________________ Why? ______________________________________ Write an experience you had in which a toy was involved. ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________. Grammar aspects Simple past SIMPLE PAST SENTENCE AFFIRMATIVE AFFIRMATIVE PR.+V.PAST.+COM. I ATE CHICKEN NEGATIVE NEGATIVE PR. +AUX DID+NOT+V.IND.+C. SHE DID NOT EAT CHICKEN INTERROG. INTERROG. DID+PR+V.IND.+C+? DID SHE EAT CHICKEN? Simple Past Tense I sang The simple past tense is sometimes named the preterit tense. We can use several tenses to talk about the past, but the simple past tense is the one we use the most.

How do we make the Simple Past Tense? To make the simple past tense, we use:  past form only or  auxiliary did + base form Here you can see examples of the past form and base form for irregular verbs and regular verbs: V1 V2 V3 base past past participle regular work worked worked The past form for all verb explode exploded exploded regular verbs ends in like liked liked -ed. irregular go went gone The past form for verb see saw seen irregular verbs is sing sang sung variable. You need to learn it by heart. You do not need the past participle form to make the simple past tense. It is shown here for completeness only. The structure for positive sentences in the simple past tense is: subject + main verb past The structure for negative sentences in the simple past tense is: subject + auxiliary verb + not + main verb did base The structure for question sentences in the simple past tense is: auxiliary verb + subject + main verb did base The auxiliary verb did is not conjugated. It is the same for all persons (I did, you did, he did etc). And the base form and past form do not change. Look at these examples with the main verbs go and work:

subject auxiliary verb main verb +I went to school. You worked very hard. - She did not go with me. We did not work yesterday. ? Did you go to London? Did they work at home? Exception! The verb to be is different. We conjugate the verb to be (I was, you were, he/she/it was, we were, they were); and we do not use an auxiliary for negative and question sentences. To make a question, we exchange the subject and verb. Look at these examples: subject main verb + I, he/she/it was here. You, we, they were in London. - I, he/she/it was not there. You, we, they were not happy. ? Was I, he/she/it right? Were you, we, they late? How do we use the Simple Past Tense? We use the simple past tense to talk about an action or a situation - an event - in the past. The event can be short or long. Here are some short events with the simple past tense: The car exploded at 9.30am yesterday. She went to the doctor. We did not hear the telephone. Did you see that car?

past present future The action is in the past. future Here are some long events with the simple past tense: I lived in Bangkok for 10 years. The Jurassic period lasted about 62 million years. We did not sing at the concert. Did you watch TV last night? past present The action is in the past. Notice that it does not matter how long ago the event is: it can be a few minutes or seconds in the past, or millions of years in the past. Also it does not matter how long the event is. It can be a few milliseconds (car explosion) or millions of years (Jurassic period). We use the simple past tense when:  the event is in the past  the event is completely finished  we say (or understand) the time and/or place of the event In general, if we say the time or place of the event, we must use the simple past tense; we cannot use the present perfect. Here are some more examples:  I lived in that house when I was young.  He didn't like the movie.  What did you eat for dinner?  John drove to London on Monday.  Mary did not go to work yesterday.  Did you play tennis last week?  I was at work yesterday.  We were not late (for the train).  Were you angry? Note that when we tell a story, we usually use the simple past tense. We may use the past continuous tense to \"set the scene\", but we almost always use the simple past tense for the action. Look at this example of the beginning of a story:

\"The wind was howling around the hotel and the rain was pouring down. It was cold. The door opened and James Bond entered. He took off his coat, which was very wet, and ordered a drink at the bar. He sat down in the corner of the lounge and quietly drank his...\" Examples: Did you work yesterday? Yes, I worked yesterday all day. Did speak with your sister? No, I didn’t speak with my sister. Did you do the homework? Yes, I did it. Exercises Ask questions using past tense. __________________________________________________________? __________________________________________________________? __________________________________________________________? __________________________________________________________? __________________________________________________________?

Lesson Twenty- Twentieth Lesson Enrolling In the College Steve and Nicole are almost ready to enter the college. Steve wants to be a computer engineer and Nicole wants to be a graphic designer, both are doing their paper work to enrol in LOS ANGELES CITY COLLEGE, which is one of the largest and prestigious colleges in the USA. When they arrived in the college, the clerk gave them some documents to fill out and the cost of the enrolment. Both had the fee for the enrolment and all they had to do was to fill a form out like the one shown below: Enrolment sheet Enrollment (American spelling) or enrolment (British spelling) may refer to Matriculation, the process of initiating attendance to a school. ... Concurrent enrolment, the process in which high school students enroll at a university or college usually to attain college credit.



Finally, they finished and went back home. Steve arrived a little early because he went straight back home, while Nicole went to visit some of her friends that are planning to enrol in the college too. Grandpa was asking to Steve about the carrier he wants to study and he explained him that it is one of the latest and most advanced carriers, because nowadays computers are programmed to perform many tasks in the offices, restaurants, hotels, industries, etc. they manage everything. Grandpa was surprised when his grandson gave him the importance of computers in the whole world. Nicole arrived into the living room when grandpa was talking with Steve and she told grandpa how important was her carrier too. She told him and her brother that she was accepted in the College too, to learn graphic designing and she was very exciting about it, because she´s going to reach her goal that was to study something that really will go with her abilities. She is a great painter and she makes all kind of sketches. Questions Are Steve and Nicole Ready to enter the College? _________________________________________ What carrier is Steve going to take? _________________________________________ What carrier is Nicole going to take? _________________________________________ Where are they? _________________________________________ What are they doing? _________________________________________ What College are they going to join? _________________________________________ Is it a good College? _________________________________________ How is it considered? _________________________________________ Who’s giving them the documents? _________________________________________ Do they have the enrolment fee? _________________________________________ Do you know how to fill out a registration or enrolment form? ___________________________________________ Are you at the university? ___________________________________________

Are you planning to enrol in one? ___________________________________________ What university are you now or want to enter? ___________________________________________ What carrier do you want to study? ___________________________________________ Where is your university located? ___________________________________________ Can you fill out an enrolment form? ___________________________________________ Is it easy to do it? ___________________________________________ What is Steve doing with grandpa? ___________________________________________ What is Nicole doing? ___________________________________________ Why is Computer engineering an important carrier? ___________________________________________ Do you agree with the concept given by Steve about Computers? ___________________________________________ Is Nicole a good painter? ___________________________________________ Why is she excited? ___________________________________________ Is she going to reach her goal? ___________________________________________ What is your goal? ___________________________________________ What abilities does she have? ___________________________________________ What abilities do you have? ___________________________________________ Write a short paragraph explaining why you want to study the carrier you picked and the advantages. _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ ________. Complete the above College form and if you have, any questions write them up. ___________________________________________________________ Vocabulary _____________________. _____________________. _____________________. _____________________. _____________________. _____________________. ____________________ _____________________. _____________________.

GRAMMAR ASPECTS Active and Passive Voice Active Voice In sentences written in active voice, the subject performs the action expressed in the verb; the subject acts. In each example above, the subject of the sentence performs the action expressed in the verb. Would you like to see examples of all the verb tenses in active voice? Passive Voice In sentences written in passive voice, the subject receives the action expressed in the verb; the subject is acted upon. The agent performing the action may appear in a \"by the . . .\" phrase or may be omitted. (agent performing action has been omitted.)

Sometimes the use of passive voice can create awkward sentences, as in the last example above. Also, overuse of passive voice throughout an essay can cause your prose to seem flat and uninteresting. In scientific writing, however, passive voice is more readily accepted since using it allows one to write without using personal pronouns or the names of particular researchers as the subjects of sentences (see the third example above). This practice helps to create the appearance of an objective, fact-based discourse because writers can present research and conclusions without attributing them to particular agents. Instead, the writing appears to convey information that is not limited or biased by individual perspectives or personal interests. You can recognize passive-voice expressions because the verb phrase will always include a form of be, such as am, is, was, were, are, or been. The presence of a be-verb, however, does not necessarily mean that the sentence is in passive voice. Another way to recognize passive-voice sentences is that they may include a \"by the...\" phrase after the verb; the agent performing the action, if named, is the object of the preposition in this phrase. Choosing Active Voice In most nonscientific writing situations, active voice is preferable to passive for the majority of your sentences. Even in scientific writing, overuse of passive voice or use of passive voice in long and complicated sentences can cause readers to lose interest or to become confused. Sentences in active voice are generally--though not always-- clearer and more direct than those in passive voice. passive (indirect) active (direct): Sentences in active voice are also more concise than those in passive voice because fewer words are required to express action in active voice than in passive. passive (more wordy) active (more concise)

Changing passive to active If you want to change a passive-voice sentence to active voice, find the agent in a \"by the...\" phrase, or consider carefully who or what is performing the action expressed in the verb. Make that agent the subject of the sentence, and change the verb accordingly. Sometimes you will need to infer the agent from the surrounding sentences which provide context. Passive Voice Agent Changed to Active Voice most of the class agent not specified; most likely agents such as \"the researchers\" the CIA director and his close advisors agent not specified; most likely agents such as \"we\" Choosing Passive Voice While active voice helps to create clear and direct sentences, sometimes writers find that using an indirect expression is rhetorically effective in a given situation, so they choose passive voice. Also, as mentioned above, writers in the sciences conventionally use passive voice more often than writers in other discourses. Passive voice makes sense when the agent performing the action is obvious, unimportant, or unknown or when a writer wishes to postpone mentioning the agent until the last part of the sentence or to avoid mentioning the agent at all. The passive voice is effective in such circumstances because it highlights the action and what is acted upon rather than the agent performing the action. Active passive The dispatcher is notifying police that three Police are being notified that three prisoners have prisoners have escaped. escaped.

Surgeons successfully performed a new A new experimental liver-transplant operation was experimental liver-transplant operation performed successfully yesterday. yesterday. \"Authorities make rules to be broken,\" he said \"Rules are made to be broken,\" he said defiantly. defiantly. In each of these examples, the passive voice makes sense because the agent is relatively unimportant compared to the action itself and what is acted upon. Changing active to passive Agent Changed to Passive Voice Active Voice The presiding officer The leaders The scientists If you want to change an active-voice sentence to passive voice, consider carefully who or what is performing the action expressed in the verb, and then make that agent the object of a \"by the...\" phrase. Make what is acted upon the subject of the sentence, and change the verb to a form of be + past participle. Including an explicit \"by the...\" phrase is optional. In each of these examples, the passive voice is useful for highlighting the action and what is acted upon instead of the agent.

Lesson twenty one – Twenty first lesson Slang on the street, what a thing!!! The word slang is related with the street language or some particular activities at work, family or friends conversations. Some of the principal characteristics of the language are to join two or more words in one eliminating letters and or doubling consonants, for example:  Want to; wanna;  have got to; gotta;  a lot of, alotta;  I am not, ain´t . As you observed the apostrophe indicates the place where some letters have been omitted as happen in the contractions (I´m, you´re, etc.) here we have some of the most common:  Doin´ ,(doing),  cos´ (because),

Ya Slang dictionary Hi Ya! How ya doin´ A hell of a match Man Poor thing Nutcase Wanna Gosh! Gonna Damn it! Alotta Ya can bet Gotta Gimmie Ain´t Dialogue Steve – hey, what’s up! How ya doin´? Rob- Steve- cool man. hey, listen! There’s a hell of a party at Tati´s home. Do ya wanna Rob- come? yeah!! But before I gotta go to Shirley’s home to get a book for my Steve- homework. is See ya there. Ain´t having any homework to do. My friend Sheela gonna be there. Rob- gosh!!! Man you´re lucky, you can´t miss it. I just can´t go without Steve- doing my homework. Rob- ring me if you finish your homework. I got alotta friends and one of Steve- them could be your date for tonight. Rob- damn it, I always have alotta work in the weekends. ya can bet. See ya. see ya man i´ll call ya. Cos´I wanna go to the party. Questions What is the conversation about? ___________________________________________ What´s Rob´s problem? ___________________________________________ Where´s Steve inviting Rob? ___________________________________________ Why can´t Rob go? ___________________________________________ How’s the party going to be? ___________________________________________ Will many people go to the party? ___________________________________________

Is Rob going to try to go to the party? ___________________________________________ Where is the party going to take place? ___________________________________________ Where does Rob have to go? ___________________________________________ Why? ___________________________________________ Who’s going to be at the party, important for Steve? ___________________________________________ Why is Steve asking Rob to ring him? ___________________________________________ Does Rob want to go to the party? ___________________________________________ Do you like to go to parties? ___________________________________________ Why? ___________________________________________ Write a story about an experience in a party using the slang words shown in the above table. _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _____________________________________________________________. GRAMMAR ASPECTS Find the meaning of the following slang words: Ace Eats Nailed Airhead Egghead Nerd All ears Excess baggage No-brainer All-nighter Fall for Not my cup of tea An arm and a leg Fat cat Nuke Ants in your pant Feed the meter Out like a light At the end of your rope Five o'clock shadow Outta here Back on your feet Fore Pack heat Back seat driver Freak Pass out Back to the drawing board Gibberish Peace out Bad egg Glam People person Bad mouth Glued to your seat Phat Ballpark figure Go bananas Pig out Barking up the wrong tree Go off the deep end Pipe down Basket case Goat Pitch in Behind bars Guts Premed Bender Hangout Psyched Blow chunks Have a prayer Quick buck

Blow off steam Have a screw loose Raise the roof Blow it Have eyes for Ride shotgun B. O Haywire Road rage Boozehound Head doctor Rug rat Bounce High five Run a fever Brewski High roller Sad Burnt out Hog Screw up Bust digits Hole in the wall See ya Buy the farm Hoodie Shoot hoops Chick Hush hush Sitting duck Chicken Hype Snail mail Chow Icky Space cadet Cold feet Idiot box Spork Couch potato Iffy Square Crash In a bind Surf the web Creep In a funk Sweet tooth Cut a deal In someone's hair Tag along Cut and dry In the doghouse Test the water Dicey Jock Threesome Dinasour Jump ship Ticker Dis Klutz Uncle Sam Ditch Knocked-up Up for grabs DOA Know it all Up your sleeve Doctor Knuckle sandwich VIP Doormat Kooky Watered down Downer La la land Wimp Drag queen Log on Wishy washy Dressed to kill Love handles Wrong side of the tracks Dry run Low life Wuss Early bird Luck of the draw Yuppie Eat lead Mp3 Mug Mystery meat Vocabulary __________________. __________________. __________________. __________________. __________________. __________________. __________________. __________________. __________________. __________________. __________________. __________________.

Lesson twenty two- twenty second lesson Nowadays It is hard to find a job. Mr. Jackson´s friend Mr. David Stuart just lost his job because the company where he worked just went on bankruptcy, as him many others of his co-workers are undergoing the same situation and their families are trying to help them find one. Mr. David went to Mister Jackson’s office trying to find an opportunity of work at his company. Mr. Jackson will check his friend’s C.V. to see if he will qualify for any of the open positions. Mr Jackson checked his C.V. and asked Mr. David Stuart to be ready for an interview with the manager who will interview and evaluate him for the position applied. When applying for a job there are many important things, as having good experience in the job you are applying for, and a very clear and neat C.V. Including all the information the company needs to hire you. Let’s check one of the C.V.s commonly use in the United States of America. Questions Is it hard to find a job? ______________________________________ Who’s Mr. David Stuart? ______________________________________ What happened to the company he worked for? ______________________________________ Is he an unemployed?

______________________________________ Why is Mr. Stuart looking for a job? ______________________________________ Is Mr. Jackson going to help him? ______________________________________ What is a CV? ______________________________________ Is Mr. Stuart going to have an interview? _______________________________________ Who is going to give him the interview? _______________________________________ What is Mr. White’s position? _______________________________________ What is the manager going to evaluate? _______________________________________ Did you ever apply for a job before? _______________________________________ Were you interviewed? _______________________________________ Who interviewed you? _______________________________________ Did you get the job you applied for? _______________________________________



Finally Mr. David Stuart has his interview with the head manager Mr Ronald White. Mr. White- Good morning! Mr. Stuart, how are you today? Mr. Stuart- fine, thank you and you? Mr. white- Fine thanks. Okay Mr. Stuart I’m going to ask you some questions related to your prior jobs, please try to be specific and clear. I want to Mr. Stuart- know if you are qualified for the post you are applying. Mr. White- okay sir please proceed. Mr. Stuart- where have you been working the last five years? Mr. White- I’ve been working for Andromeda toys inc. for the last five years. Mr. Stuart- what was your position? Mr. White- I was the floor man of the factory. Mr. Stuart- what were your duties? Mr. white- I had to supervise the employee’s performance and the safety procedures. Mr. Stuart- that was a very important position Mr. Stuart . Mr. White- yes, it was indeed; but unfortunately, the company broke. Mr. Stuart- do you feel qualified for the post we offer? Yes, definitely I was observing the duties and I have no problem with Mr. White- them. Mr. Stuart- have you had any experience in this area? Mr. white- actually yes, Part of my duties in my prior job were almost the same. Mr. Stuart- would you like to ask any questions about the post? Mr. White- no, sir. I thing everything is clear and I have no doubts about it. I checked your C.V. and it reflects your career completely and shows your responsibility as employee, so I consider that you are the person who fit in the post perfectly, welcome to our company Mr. Stuart. Write an interview as the one shown above using your name and your employer’s name. _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ ________________________________________________. GRAMMAR ASPECTS ADJECTIVES Definition Adjectives are words that describe or modify another person or thing in the sentence. The article— a, an, and the — are adjectives.

 the tall professor  the lugubrious lieutenant  a solid commitment  a month's pay  a six-year-old child  the unhappiest, richest man If a group of words containing a subject and verb acts as an adjective, it is called an Adjective clause: My sister, who is much older than I am, is an engineer. If an adjective clause is stripped of its subject and verb, the resulting modifier becomes an Adjective Phrase: He is the man who is keeping my family in the poorhouse. Before getting into other usage considerations, one general note about the use — or over-use — of adjectives: Adjectives are frail; don't ask them to do more work than they should. Let your broad-shouldered verbs and nouns do the hard work of description. Be particularly cautious in your use of adjectives that don't have much to say in the first place: interesting, beautiful, lovely, exciting. It is your job as a writer to create beauty and excitement and interest, and when you simply insist on its presence without showing it to your reader — well, you're convincing no one. Position of Adjectives Unlike adverbs, which often seem capable of popping up almost anywhere in a sentence, adjectives nearly always appear immediately before the noun or noun phrase that they modify. Sometimes they appear in a string of adjectives, and when they do, they appear in a set order according to category. (See below .) When indefinite pronouns — such as something, someone, and anybody— are modified by an adjective, the adjective comes after the pronoun: Anyone capable of doing something horrible to someone nice should be punished. Something wicked this way comes. And there are certain adjectives that, in combination with certain words, are always \"postpositive\" (coming after the thing they modify): The president elect, heir apparent to the Glitzy fortune, lives in New York proper. See, also, the note on a- adjectives, below, for the position of such words as \"ablaze, aloof, aghast.\"

LESSON TENTY THREE – TWENTY THIRD LESSON CUSTOMER SERVICE Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business. Today’s customer service goes far beyond the traditional telephone support agent. It’s available via email, web, text message, and social media. Many companies also provide self-service support, so customers can find their own answers at any time day or night. Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers. Why is customer service important to the success of your business? Customer service is critical to competing effectively. In the past, people chose which companies they did business with based on price, or the product or service offered, but today the overall experience is often the driver.

How to set up customer service for your business. In today’s hyper connected world, your product is only as good as the service you back it up with. There are different types of customer service you can provide, but to set up customer service for your business, first take a look at your customers’ preferred methods of communication (such as social, email, and so on) and decide which channels you are going to support. It’s easy for small companies to think of customer service as just a checkbox item, but if you want to make amazing service part of your offering and use it to differentiate your company, you need to look ahead and ensure that your service experience will seamlessly scale as you grow. Planning how to evolve your customer service and the types of customer service apps and tools to use in advance is becoming as critical to your business as setting your business roadmap. Here are six basic steps to set up your customer service: 1. Determine which channels you’ll support and identify the Customers´Needs for great service (for example, customer satisfaction score threshold.) 2. Determine how you’ll organize and prioritize incoming requests, and when and how cases get escalated. (This is an important consideration if your business offers customers service level agreements on case service time.) 3. Determine what type of customer service tools you’ll use and how your customer service app maps to your business’s customer support strategy. 4. Develop content with marketing and/or product teams to help agents quickly answer customer questions and help customers help themselves with self-service support. (Consider creating an FAQ page on your website.) 5. Train your service team on your customer service tool(s), systems, and processes. 6. Build out your customer service roadmap, including how to integrate your customer support system to other business tools, so you can scale your service as you grow. Eight ways to provide excellent customer service. Since customer service is a key driver of business success, it’s time for businesses to stop thinking of support as a cost center, and start recognizing customer service for what it is: an opportunity waiting to happen. Every person or company will have their own definition of what good customer service means. No matter how you define it, these eight tried-and-true customer service principles can help you transform your support operations and deliver the best customer service experience every time. 1. WORK AS A TEAM 2. LISTEN AND SHARE 3. FRIENDLY AND EMPHATIC SUPPORT 4. BE HONEST 5. IMPROVE EMPATHY 6. DEEP PRODUCT KNOWLEDGE 7. TIMELINESS

8. IDENTIFY WAYS TO IMPROVE PROCESSES 1. SUPPORT CUSTOMERS AS A TEAM. Customer service is a team sport and not just for your customer support team. Accept that you'll never have a perfect grasp of every issue coming into the support center. Keep up with the big picture by maintaining open lines of communication with your team. And train every employee on your help desk software. Everyone needs to be able to help out. Stay aligned around customers and maintain service levels when things get busy 2. LISTEN TO CUSTOMERS (AND SHARE THEIR FEEDBACK). Take time to understand issues and how they affect the customer's business. When people know you value their needs, they're more likely to stay with your brand. Encourage service agents to ask questions when interacting with customers. The more your agents know about your customers and their needs, the more of an asset those agents are to both your company and your customers. 3. OFFER FRIENDLY, PERSONABLE SERVICE. Robots are cool, but people would rarely choose to have a conversation with one. Show customers you aren't a machine. At the end of the day it's how you make people feel that matters the most. Don’t be afraid to add personality to your service, and encourage agents to add it to their emails. Or to fill the quiet time when they need to pull up account information by asking customers how the weather is or who their favorite sports teams are — basically anything that adds a personal, friendly face to your support operations. 4. BE HONEST ABOUT WHAT YOU DON’T KNOW. Nobody likes being lied to. A customer can't expect anything more than the truth. When you maintain an open dialogue and keep your customer informed at all times, you'll earn their commitment to your business. If your agents aren't sure how to troubleshoot a problem, it's okay for them to let the customer know they’ll get in touch with the right person and circle back when they have an answer. Maintain an open dialogue with your customers and keep them informed at all times; it’ll earn your customers’ respect and commitment. 5. PRACTICE EMPATHY. Put yourself in the customers' shoes, especially in tough situations. Not only will customers appreciate it; your empathy will become a competitive advantage. A company cannot be successful with a culture of apathy. Your service agents especially must master the lost art of empathy to deliver effective customer service. Ask agents to put themselves in the shoes of the customer when working on a case. Their empathy will show, and customers will appreciate them for it. 6. KNOW YOUR PRODUCT. The more your customer support team knows about your product, the better they’ll be at servicing it. Make training a key part of your customer support operations. Some companies onboard every new employee — not just their sales reps — with a one-week product boot camp to ensure they know their products inside and out. Be sure to prepare them for every new release, too.