HOUSEKEEPING BOOK

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I want to thank my son and my students who inspired me to do this text book to better their objective of learning English. 2

Introduction - Introduccion The constant use of the English language as an international means of communication is in constant expansion. This fact is reflected in different fields and in various domains where English is considered as a working tool. In order to reach specific objectives, world countries, including Colombia and all Latin-American countries, introduced English courses at all the levels of the educational system especially at the university through ESP. The latter is the common and well-established teaching methodology that the language teachers actually use to achieve the specific learners‟ needs, and meet the social requirement. El constante uso del idioma Ingles como un medio de comunicación está en constante expansión. Este hecho es reflejado en diferentes campos y en varios quehaceres donde el Inglés es considerado como una herramienta de trabajo. Con el fin de alcanzar los objetivos específicos, los países del mundo, incluyendo Colombia y todos los países de Latinoamérica, introducen cursos de inglés en todos los niveles del sistema educativo especialmente en las universidades a través de ESP. El último es la metodología de enseñanza bien establecida que los profesores del idioma usan actualmente a desarrollar en aprendices específicos las necesidades y encontrar los requerimientos sociales. English for Specific Purposes Ingles para Propositos Especiales Since the 1960‟s ESP has become one of the most active branches of Applied Linguistics in general, and of Teaching English as a Foreign Language (TEFL) in particular. Among the factors that could explain its vitality and its expansion is, as previously mentioned, the emergence of English as a world language, for this reason the necessity to cope with the different teaching situations and needs that such a position brings about. Such necessity implies an understanding of its development, types and the different teaching concepts of ESP. However, it is of great importance to start with the main definitions stated by the linguists concerning ESP. Generally, the Students study English “not because they are interested in the English Language or English culture as such, but because they need English for study or work purposes”. Desde los 1960s ESP se ha convertido una de las ramas más activas de lingüística aplicada en general, y de enseñanza de inglés como idioma foráneo (TEFL) en particular. Entre los factores que pueden explicar su vitalidad y su expansión están, como previamente se mencionó, la emergencia del inglés como un idioma del mundo, por esta razón la necesidad de llenar las diferentes situaciones y necesidades que dicha posición trae acerca. Dicha necesidad implica un entendimiento de su desarrollo, tipos y diferentes conceptos de enseñanza ESP. Como sea este es de gran importancia para comenzar con las principales definiciones dichas por los lingüistas acerca de ESP. Generalmente los estudiantes estudian ingles no porque ellos estén interesados en el idioma Ingles ni tampoco por la cultura inglesa como tal; sino que ellos necesitan el inglés para propósitos de estudio o de trabajo. ESP specific characteristics 1. ESP is defined to meet specific needs of the learners; 2. ESP makes use of underlying methodology and activities of the discipline it serves; 3. ESP is centered on the language (grammar, lexis, register), skills, discourse and genre appropriate to these activities. Variable Characteristics: 1. ESP may be related to or designed for specific disciplines; 3

2. ESP may use, in specific teaching situations, a different methodology from that of General English; 3. ESP is likely to be designed for adult learners, either at a tertiary level institution or in a professional work situation. It could, however, be for learners at secondary school level; 4. ESP is generally designed for intermediate or advanced students. Most ESP courses assume some basic knowledge of the language systems, but it can be used with beginners. Este libro nos dará la oportunidad de poder conocer cada una de las diversas actividades, vocabulario, expresiones más comunes en el área de HOUSEKEEPING en hoteles, hostales, moteles y residencias estudiantiles para extranjeros. La idea es que el aprendiz se relacione con el vocabulario que encontrara en su puesto de trabajo diariamente. INGLÉS PARA TRABAJAR COMO AMA DE LLAVES Housekeeper or housekeeping, which is the English word for housekeeper, is a fairly broad term that can describe the occupation of an independent worker who works in private homes and who handles entire sanitization and hotel cleaning. For all these workers, and for you, there is a need to learn English. Today you have the possibility of studying English taking this short workshop that will give you the opportunity to improve or learn some daily come and go expressions to interact with the people around you at work. Ama de llaves o housekeeper, que es la palabra en inglés para ama de llaves, es un término bastante amplio que puede describir la ocupación de un trabajador independiente que trabaja en casas particulares o que maneja equipos enteros de sanitación y limpieza hotelera. Para todos estos trabajadores, y para ti, existe la necesidad de aprender inglés. Hoy tienes la posibilidad de estudiar inglés desde casa, en tránsito o en los descansos en el tomando este corto taller que te dará la oportunidad de mejorar o aprender algunas expresiones del ir y venir diario para interactuar con la gente que te rodea en el trabajo. 4

Lesson one The Alphabet 3 Reasons the alphabet is more important than you think Here are three reasons why the alphabet is more important than you think. 1. It will help your pronunciation We all want to speak like a native speaker or as close to one as possible. Really learning and knowing the alphabet is a great way to do this! We really need to know the sounds of the letters and know them well. 2. It will help you to think in the language Another goal we all have or all should have is to think in the language we are learning. When we start to think in the language, we can communicate a lot quicker. We no longer need to translate back and forth between the two. We can also start to speak more like a native speaker this way. Really knowing the alphabet is one way to get yourself to that point. When we really know the sounds that each letter can make, we can start to read the words as they’re actually spoken. 3. You will needtospell things Why do we learn languages? Well we learn for a number of reasons. However if we are learning one so we can communicate in it in a foreign country, we will have to spell things from time to time. It’s a part of life in likely every culture. 5

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PARTS OF THE DAY-THE MEALS-THE DAYS OF THE WEEK – THE MONTHS OF THE YEAR 7

WRITE THE FOLLOWING AMOUNTS USING CARDINAL NUMBERS: 234 _________________________________ 3601 _________________________________ 12.343 _________________________________ 679.333 _________________________________ 19´798.325 _________________________________ WRITE THE FOLLOWING AMOUNTS USING ORDINAL NUMBERS: 1. _____________ 3. _____________ 5. _____________ 9. ____________ 2. _____________ 12. _____________ 20. ______________ 21. _____________ 8

PREPOSITIONS IN ON AT Rules for Prepositions IN, ON, AT, TO Basic Rules Reglas basicas A. AT a time (A un tiempo) B. ON a day (en un dia) C. IN a month (season, year, decade, century) (in un mes ,estacion,año,decada,siglo.) D. AT an address (en una direccion) E. ON a street (en una calle) F. IN an area (neighborhood, town, borough, state, country, continent, ocean, the world, the solar system, the universe) (En un area , vecindario, pueblo, ciudad, estado, pais, continente, oceano, el mundo, el sistema solar, el universo) 20 Special Rules for Prepositions IN, ON, AT, TO 20 Reglas especiales para las Preposiciones IN, ON, AT, TO 1. Look AT and listen TO (mirar a y escuchar a) 2. TO with verbs of desire, necessity, expectation, Love TO, like TO, hate TO, want TO, need TO, have TO, hope TO, expect TO. TO Con verbos de deseo, necesidad,expectative,amor a, gustar a, odiar a, querer a, necesitar a, tener que, esperar que. 3. AT night (en la noche) IN the morning, IN the afternoon, IN the evening (en la mañana , en la tarde, en la noche.) 4. ON transportation (en transportacion) ON the bus, ON the train, ON the subway, ON a plane, ON a jet, ON a ship, ON a bicycle, ON a motorcycle, ON a surfboard, ON a skateboard (sobre el bus,sobre el tren, sobre el metro,sobre el avion,sobre el jet, sobre el barco,sobre la bicicleta,sobre la motocicleta,sobre la tabla de surf, sobre el monopatin) BUT PERO IN a car, IN a taxi, IN a small boat, IN an elevator, IN a helicópter (dentro del carro, dentro del taxi, dentro de un bote pequeño,dentro de un asensor,dentro de un helicoptero) 5. AT an intersection (where two streets cross) (En una interseccion donde se Cruzan dos calles) AT Broadway and 42nd Street, AT Fifth Avenue and 34th Street (en la broadway y la calle 42, en la 5ta avenida y la calle 34) 9

6. ON an island, ON a farm, ON a college campus, ON earth, ON a planet (sobre una isla,sobre una finca,sobre un campo de una Universidad, sobre la tierra, sobre un planeta) 7. Expressions that mean sometimes use different prepositions: (Expresiones que significan algunas veces uso de diferentes preposiciones) from time TO time, ON occasion, once IN a while (de vez en cuando, en ocasiones, un vez que otra) 8. IN a park, IN a yard, AT a playground (en un parque, en una yarda, en un área de juegos) 9. ON anything flat (sobre todo lo plano) ON a plate, ON the wall, ON the floor, ON a shelf, ON the blackboard, ON a table, ON a desk, ON the stove, ON your face, a hat ON your head (sobre un plato, sobre la pared, sobre el piso, sobre un estante, sobre el tablero, sobre la mesa, sobre el escritorio, sobre la estufa, sobre tu cara, un sombrero sobre tu cabeza) 10. IN a room or anything smaller (dentro de un cuarto o algo más pequeño) IN the closet, IN a drawer, IN a cup, IN a bowl, IN a glass, IN your mouth, ideas IN your head, a look IN your eye, a ribbon IN your hair (dentro del closet, dentro del cajón, dentro de una copa, dentro de un tazón, dentro de un vaso, dentro de su boca, ideas dentro de su cabeza, una mirada en su ojo, una cinta en su su cabello.) 11. TO when moving from point A TO point B (TO cuando movemos de un punto A a un punto B) go TO school, drive TO work, take a trip TO Boston, take your kids TO school, fly TO London, walk TO the library, bring your dog TO the vet. (ir a la escuela, conducir al trabajo, ir a un viaje a Boston, llevar los niños a la escuela, volar a Londres, caminar a la biblioteca,traer al perro al veterinario) 12. ON a/an [adjective] morning, afternoon, evening, night, day ( sobre un o una “fria, caliente”(adj.) mañana , tarde, noche, dia.) ON a cold afternoon, ON a sunny morning, ON a rainy evening, (en una tarde fria, en una mañana soleada, en una noche lluviosa) ON a Saturday night, ON a spring day, ON a special night (en un sabado en la noche, en un dia de primavera, en una noche especial) 13. ON vacation, ON the weekend, ON a trip, ON a picnic, ON your break, (en vacaciones, en el fin de semana, en un viaje, en un picnic, en su descanso,) ON a leave of absence, ON your lunch hour (en un permiso de ausencia,en su hora de almuerzo) 14. IN the water swimming (or drowning), ON the water boating (en el agua nadando, o ahogandose, sobre el agua navegando) 15. AT the beach (the whole place), lie ON the beach (=ON the sand), play IN the sand (en la playa , (todo el lugar), tendido sobre la playa en la arena) 16. ON anything like a line (sobre algo como una linea) ON the coast, stand ON line, ON the border, ON the side, ON a team/committee (sobre la costa, parado sobre la linea, en la frontera, en el lado, en el equipo /comite) 17. ON forms of communications ( en formas de comunicacion) ON TV, ON the radio, ON the phone, ON the fax machine, ON the computer, ON a disk, ON a CD, ON a hard drive, ON a channel, ON a screen ( en el televisor en el radio, en el teléfono, en el fax, en el computador, en el disquete, un CD, en un disco duro, en un canal , en una pantalla) 18. a report or news article ON the economy (ABOUT the economy) (en un reporte o articulo noticioso, en la economía (acerca de economía)) 19. ON time for an event or activity: Come to the meeting ON time. Be in class ON time (a tiempo para un evento o actividad, vino a la reunión a tiempo, llegar a clase a tiempo) 20. IN time (or too late) TO do something: Get to the station IN time TO catch a train (en el tiempo /o muy tarde/ , hacer algo: llegar a la estación en el tiempo para tomar un tren) 10

QUIZ 2 I. Write IN, ON or AT where necessary. a. I prefer to watch TV _______ the evening. b. He was born________ 1968 ________ the 20 th century. c. We study the lessons _______ weekends, and sometimes only _______Sunday. d. I want to live_________ Canada. e. My birthday is________ the fourth of July f. The drugstore is __________ 309, Main Avenue. g. _________ Christmas I am visiting some friends. h. _________ ( the) summer I like to go to the beach. i. We play soccer ________ the same time ________ Wednesday _________ the afternoon. j. _________ Colombia there are beautiful girls. k. They read their books __________ 6:00pm ________ every day. l . There is a ruler ______ the table _______ the small room. m. my car is______ the corner ________ 2nd street. n. my mom is ________ home now , she's cooking _______ the kitchen. o. I danced _______ a party _________ last night. p. ___________ the week she has _____ lunch ______ work. q.__________ the end of December I go to Italy. r. There are many posters __________ the wall of this bedroom, but ______ the end I have to clear it up! The Colors Yellow blue Red white Black Green purple Brown gray orange What color is the apple? It is red. What color is _______________? It is______________. What color is _______________? It is______________. 11

What color is _______________? It is______________. What color is _______________? It is______________. What color are the apples? They are red. What color are_______________? They are _________. What color are_______________? They are _________. What color are_______________? They are _________. What color are_______________? They are _________. GREETINGS AND FAREWELLS Greetings are used to say hello in English. It's common to use different greetings depending on whether you greet a friend, family or a business associate. When you meet friends, use informal greetings. If it's really important, use formal greetings. Formal greetings are also used with people you do not know very well. Los saludos se utilizan para saludar en inglés. Es común usar diferentes saludos dependiendo de si saludas a un amigo, familia o un socio de negocios. Cuando te encuentres con amigos, usa saludos informales. Si es realmente importante, usa saludos formales. Los saludos formales también se usan con personas que no conoces muy bien. Greetings also depend on whether you are saying hello, or you are saying goodbye. Learn the correct phrases using the notes below, and then practice using greetings with the practice dialogues. Los saludos también dependen de si estás saludando o de despedirte. Aprenda las frases 12

correctas usando las notas a continuación, y luego practique el uso de saludos con los diálogos de práctica. Formal Greetings: Arriving Saludos Formales: llegada • Good morning / afternoon / evening. Buenos dias,tardes,noches • Hello (name), how are you?. Hola (nombre) , como está usted? • Good day Sir / Madam (very formal) Buen dia señor,/dama ( muy formal) Respond to a formal greeting with another formal greeting. Responder a un saludo formal con otro saludo formal. • Good morning Mr. Smith. Buenos días Señor Smith. • Hello Ms. Anderson. How are you today? Hola Señora Anderson. Como esta usted hoy? Informal Greetings: Arriving • Hi / Hello / Hola • How are you?/ Como está usted? • How are you doing? Como ha estado? • What's up? (very informal) / Que pasa? (forma de saludo) It's important to note that the question How are you? or What's up? doesn't necessary need a response. If you do respond, these phrases are generally expected: • How are you? / How are you doing? • Como está usted?/ Como ha estado? • Very well, thank you. And you? (formal) muy bien gracias y usted? • Fine / Great (informal) bien /Estupendo(informal) What's up? Que pasa? (forma de saludo) • Not much./ No mucho • I'm just (watching TV, hanging out, cooking dinner, etc.) • (solo viendo televisión, vacilando, cocinando la cena, etc.) Informal Greetings After a Long Time/ Saludos informales después de un largo tiempo If you haven't seen a friend or family member for a long time, use one these informal greetings to mark the occasion. 13

Si usted no ha visto a un amigo o familiar por un largo periodo de tiempo use estos saludos informales • It's great to see you! Es genial verte! • How have you been? Como has estado? • Long time, no see. Tiempo sin verte • How are you doing these days? Como estas hoy? Formal Greetings: Departing/ Saludos formales : Marchandose Use these greetings when you say goodbye at the end of the day. These greetings are appropriate for work and other formal situations. • Good morning / afternoon / evening. / Buenos dias, tardes, noches. • It was a pleasure seeing you. / Fue un placer verte • Goodbye. / Chao.. • Goodnight. (Note: Use after 8 p.m.) Buenas noches: (usar despues de las 8 p.m.) Informal Greetings: Departing/ Saludos informales : Marchandose Use these greetings when saying goodbye in an informal situation. • Nice seeing you!/ agradable verte • Goodbye / Bye/ adios , chao • See you later/ nos vemos luego • Later (very informal) hasta luego Here are some short example conversations for you to practice greetings in English. Find a partner to practice and take a role. Next, switch roles. Finally, make up your own conversations. Aquí hay algunos ejemplos de conversaciones breves para que practiques saludos en inglés. Encuentra un compañero para practicar y tomar un papel. A continuación, cambia los roles. Finalmente, inventa tus propias conversaciones. Greetings in Informal Conversations: Practice Dialogue/ Saludos en conversación informal dialogo de práctica Anna: Tom, what's up? Tom: Hi Anna. Nothing much. I'm just hanging out. What's up with you? Anna: It's a good day. I'm feeling fine. Tom: How is your sister? Anna: Oh, fine. Not much has changed. 14

Tom: Well, I have to go. Nice seeing you! Anna: Later! Maria: Oh, hello Chris. How are you doing? Chris: I'm well. Thanks for asking. How are you? Maria: I can't complain. Life is treating me well. Chris: That's good to hear. Maria: Good to see you again. I need to go to my doctor's appointment. Chris: Nice seeing you. Maria: See you later. Greetings in Formal Conversations: Practice Dialogue Saludos en conversaciones formales: Dialogo de practica John: Good morning. Alan: Good morning. How are you? John: I'm very well thank you. And you? Alan: I'm fine. Thank you for asking. John: Do you have a meeting this morning? Alan: Yes, I do. Do you have a meeting as well? John: Yes. Well. It was a pleasure seeing you. Alan: Goodbye. Questions With Greetings: Saying Hello/ Preguntas con saludos diciendo hola! Start the conversation with a greeting. Examples include: • How are you? (formal) • How's it going? (informal) • What's up? (informal) • How's life? (informal) Practice Dialogue: Dialogo de practica • Mary: What's up? • Jane: Nothing much. How are you? • Mary: I'm fine. 15

Using Questions to Exchange Personal Information / Usando preguntas para intercambiar informacon Here are some of the most common questions used when asking for personal information: • What's your name? cual es tu nombre? • Where are you from? De donde eres? • What's your surname / family name? cual es tu apellido • What's your first name? cual es tu primer nombre? • Where do you live? Donde vives? • What's your address? Cual es tu direccion? • What's your telephone number? Cual es tu numero de telefono? • What's your email address? Cual es la direccion de tu correo electrónico? • How old are you? Cual es tu edad? • When / Where were you born? Cuando y donde naciste? • Are you married? Eres casado(a)? • What is your marital status? Cual es tu estado marital? • What do you do? / What's your Job? Que haces? / cual es tu trabajo? Practice Dialogue: Dialogo de practica Here's a short dialogue giving an example of personal questions. You can use these questions to practice with a friend or a classmate, using your own information. Alex: Can I ask you a few personal questions? Peter: Certainly. Alex: What's your name? Peter: Peter Asilov. Alex: What's your address? Peter: I live at 45 NW 75th Avenue, Phoenix, Arizona. Alex: What's your cell phone number? Peter: My number is 409-498-2091 Alex: And your email address? Peter: Let me spell it for you. It's P-E-T-A-S-I at A-O-L.com 16

Alex: When is your birthday? Peter: I was born on July 5, 1987. Alex: Are you married? Peter: Yes, I am/No, I'm single. Alex: What's your profession?/What do you do for work? Peter: I'm an electrician. LESSON TWO THIS (ESTE ESTO ESTA) THAT (ESE ESO ESA) This is a book. This is a pencil. Is this a book? Yes, It is. Is this a pencil? It is a book. Yes, It is. It is (It’s) a pencil. 17

This is a sharpener. This is a telephone. Is this a sharpener? Is this a telephone? Yes, it is. Yes, it is. ________________ __________________. This is clock. Is this a clock? This is an eraser. ______________ Is this an eraser? ______________ _______________ _______________ This is a house. This is a vase. Is this a house? Is this a vase? ____________ _____________________. ____________ _____________________. These are apples. Are these apples? Those are books. Yes, they are. Are those books? Yes, they are. 18

Are these tables? Are those tables? No, they are not (aren’t) No, they are not (aren’t) They are apples. They are apples. These are pens. Those are pencils. _______________________? _____________________? Yes, they are. Yes, they are. Are these books? Are those erasers? No, ___________________ No, ____________________ _______________________ ________________________ These are umbrellas. Those are flowers ________________________? _______________________? Yes, they are. Yes, they are. Are these rulers? Are those rugs? No, ____________________ No, ____________________ ________________________ _______________________ These are magazines. Those are newspapers. __________________________? _______________________? 19

Yes, they are. Yes, they are. Are these sharpeners? Are those boxes? No,_______________________ No, _____________________ __________________________ _________________________ These are pictures. Those are chairs. ________________________? ________________________? Yes, they are. Yes, they are. Are these Tv. Sets? Are those mirrors? No, _____________________ No, ______________________ _________________________ __________________________ There is (singular) There are (plural) There is an apple on the table There are (some) apples on the table. 20

There is an apple on the table. There are apples on the table. Is there an apple on the table? Are there apples on the table? Yes, there is. Yes, there are. Is there a banana on the table? Are there bananas on the table? No, there is not (isn’t). No, there are not (aren’t). There is an apple on the table. There are apples on the table. There is an eraser on the chair There are erasers on the chair. ________________________? ________________________? Yes, _____________________. Yes, _____________________. Is there a bucket on the chair? Are there buckets on the chair? No, _____________________. No,______________________. There___________________. There____________________. There is a picture on the wall. There are pictures on the wall. _______________________? ________________________? Yes,____________________. Yes, _____________________. Is there a banner on the wall? Are there banners on the wall? 21

No,____________________. No,______________________. There __________________. There____________________. GENERAL QUESTIONS - PREGUNTAS GENERALES General questions are questions we ask to help us start a conversation or keep the conversation going. Here are some common general questions: • Where did you go? Donde fuiste? • What did you do [next]? Que hiciste…..? • Where were you? Donde estuviste? • Do you have a car / house / children / etc. ? tienes carro, casa, hijos, etc.? • Can you play tennis / golf / football / etc.? Puedes jugar tenis, golf, futbol, etc…..? • Can you speak another language? Puedes hablar otro idioma? Practice Dialogue: Kevin: Where did you go last night?/ A donde fuiste anoche? Jack: We went to a bar and then out on the town. / fuimos a un bar y luego fuera en el centro Kevin: What did you do? / Que hiciste? Jack: We visited a few clubs and danced./ Visitamos algunos clubs y bailamos Kevin: Can you dance well? / puedes bailar bien? Jack: Ha ha. Yes, I can dance! / jaja si yo piuedo bailar! Kevin: Did you meet anyone?/ Conociste a alguien? Jack: Yes, I met an interesting Japanese woman./ Kevin: Can you speak Japanese? Jack: No, but she can speak English! 22

LESSON THREE VERB TO BE PRESENT AND PAST FORM VERB TO BE USES Is she a Doctor? Is she at the hospital? VERB TO BE is used for expressing: Is she Beautiful? Affirmative form [+] Negative form [-] She is not Maria WHO= She is Maria She is not a Doctor She is not at the Hospital WHAT= She is a Doctor She is not Beautiful WHERE= She is at the Hospital HOW= She is Beautiful Interrogative Form [?] Is she Maria? SENTENCES IN PRESENT TENSE ➢ The restaurant is very comfortable and it is near my office. ➢ Is the restaurant open in the morning? ➢ Yes, it is open from morning to evening. ➢ This restaurant is also open on Sundays all day long. ➢ Really? It´s great!!! ➢ Is there a bar in the restaurant? ➢ No, there is not a bar in the restaurant. SENTENCES IN PAST TENSE ➢ The restaurant was very comfortable and it was near my office. 23

➢ Was the restaurant open in the morning? ➢ Yes, it was open from morning to evening. ➢ This restaurant was also open on Sundays all day long. ➢ Really? It was great!!! ➢ Was there a bar in the restaurant? ➢ No, there was not a bar in the restaurant. Exercises Example: My teacher (be) is nice. Example: The cat (be, not) is not hungry. 1) James (be) ___________my little brother. He (be) _________nine years old. 2) Wait! We (be, not) _________ready to go. 3) Dianne (be) _________my favorite aunt. She is always cooking me chicken and dumplings. She (be) _________coming to visit soon. 4) I (be) _________sleepy. I think I will go to bed soon. 5) The bar (be) _________closed. It (be, not) _________open. 6) The the coffee machine (be) _________broken down. It needs to be repaired. 7) I (be) _________lonely. Jenny (be) _________lonely too. I think we should become friends! 8) Bob (be) _________good at basketball. He (be) _________tall, quick, and athletic. 9) The weather (be) _________cold today. I hope it gets warmer soon. 10) John and I (be) _________in the same English class. It (be) _________fun! 24

HOUSEKEEPING WORK – FAENAS DOMESTICAS What kind of work do people do in housekeeping in a hotel? ¿Qué tipo de trabajo hace la gente en la limpieza de un hotel? Housekeeping in a hotel is a very physically demanding job that includes many, varied tasks. Typically, in this case study, housekeepers were responsible for cleaning 16 rooms per shift. The actual amount of work depends on the size of the room and the number of beds. A housekeeper needs between fifteen and thirty minutes to do one room. A housekeeper carries out the following tasks: El servicio de limpieza en un hotel es un trabajo muy exigente físicamente que incluye muchas tareas variadas. Típicamente, en este estudio de caso, las amas de casa fueron responsables de limpiar 16 habitaciones por turno. La cantidad real de trabajo depende del tamaño de la habitación y del número de camas. Un ama de llaves necesita entre quince y treinta minutos para hacer una habitación. Un ama de llaves realiza las siguientes tareas • making beds (Figures 1a, 1b, 1c) HACIENDO CAMAS • tidying rooms (Figure 2) LIMPIEZA DE HABITACIONES • cleaning and polishing toilets, taps, sinks, bathtubs and mirrors (Figures 3a, 3b) • Limpieza y pulido de inodoros, grifos, lavabos, bañeras y espejos. • washing floors LAVADO DE PISOS • removing stains REMOCION DE MANCHAS • vacuuming ASPIRAR 25

Figure 1a - Making Beds Figure 2 - Tidying a room Figure 1b - Making Beds Figure 3a - Cleaning Figure 1c - Making Beds Figure 3b-Cleaning GENERAL PURPOSE- PROPOSITO GENERAL To maintain a clean, sanitary, comfortable and tidy environment for either private households or commercial establishments Mantener un ambiente limpio, sanitario, cómodo y ordenado para hogares privados o establecimientos comerciales Main Job Tasks and Responsibilities Principales tareas de trabajo y responsabilidades Sweep, scrub, mop and polish floors Barrer, fregar, trapear y pulir pisos Vacuum clean carpets, rugs and draperies Aspirar alfombras, tapetes y cortinas Shampoo carpets, rugs and upholstery Champú para alfombras, tapetes y tapicería. Dust and polish furniture and fittings Limpiar y pulir muebles y accesorios Clean metal fixtures and fittings 26

Limpiar accesorios de metal y otros Empty and clean trash containers Vaciar y limpiar canecas de basura Dispose of trash in a sanitary manner Disponer de la basura de manera sanitaria Clean wash basins, mirrors, tubs and showers Limpiar Lavabos, espejos, bañeras y duchas. wipe down glass surfaces Limpiar las superficies de los vidrios Make up beds and change linens as required Hacer las camas y cambiar los tendidos según sea necesario Tidy up romos Ordenar habitaciones Wash windows as scheduled Lavar ventanas según programación Sort, wash, load and unload laundry Clasificar, lavar, cargar y descargar lavanderia. Iron and press clothing and linen Planchar y prensar de ropas y lencería. Sort, fold and put away clean laundry Clasificar, plegar y guardar ropa limpia. Operate mechanized cleaning equipment Operar equipos de limpieza mecanizados. Maintain all cleaning equipment and materials in a safe and sanitary working condition Mantener todos los equipos y materiales de limpieza en condiciones de trabajo seguro e higiénico. Monitor and report necessary domestic repairs and replacements Monitorear e informar las reparaciones y reemplazos domésticos necesarios Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms Pasillos limpios, vestíbulos, escaleras, ascensores y salones, así como habitaciones para huéspedes Organize work schedule from the room status list, arrivals and departures Organizar el horario de trabajo de la lista de estado de la habitación, llegadas y salidas Distribute linen, towels and room supplies using wheeled carts or by hand 27

Distribuya la ropa de cama, las toallas y los artículos de la habitación utilizando carritos con ruedas o con la mano. Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar Reponga los suministros de la habitación, tales como vasos, jabones, champús, artículos de escritura, minibar Replace dirty linens with clean items Reemplace las sábanas sucias con artículos limpios Inspect and turn mattresses regularly Inspeccionar y girar los colchones regularmente. Store all dirty laundry in line with company policy Almacene toda la ropa sucia de acuerdo con la política de la empresa. Monitor guest laundry bags Monitor de bolsas de lavandería de huéspedes Replace laundry bags and slips Reemplazar bolsas de lavandería y levantadoras Check all appliances in rooms are in working order Verifique que todos los electrodomésticos en las habitaciones estén en buen estado de funcionamiento. Realign furniture and amenities according to prescribed layout Realinear los muebles y amenidades según diseño prescrito. Respond to guest queries and requests Responder a las consultas y solicitudes de los huéspedes. respond to calls for housekeeping problems such as spills, broken glasses Responder a las llamadas de problemas de limpieza, como derrames, vasos rotos deliver any requested housekeeping items to guest rooms Entregar cualquier artículo de limpieza solicitado a las habitaciones remove room service items Quitar artículos del servicio de habitación organize and restock cart at the end of the shift Organizar y recargar el carro al final del turno. ensure confidentiality and security of guest rooms Asegurar la confidencialidad y seguridad de las habitaciones. follow all company safety and security procedures Siguir todos los procedimientos de seguridad de la empresa report any maintenance issues or safety hazards reportar cualquier problema de mantenimiento o riesgos de seguridad 28

observe and report damage of hotel property Observar e informar daños de propiedad del hotel. Knowledge and Experience Conocimientos y experiencia • high school diploma or equivalent preferred • knowledge of cleaning and sanitation products, techniques and methods • knowledge of cleaning sensitive materials • working knowledge of operating cleaning equipment • physical stamina and mobility including ability to reach, kneel and bend • ability to lift, push and pull required load (usually about 30lbs) Key Competencies • attention to detail • customer focus • reliability • listening skills • adaptability • planning and organizing • team work • integrity • honesty • high energy levels Housekeeper Duties Housekeeper duties will vary according to the working environment. We list specific housekeeping duties and responsibilities for different workplaces including: • retirement community or living center • a medical or nursing facility • a hotel or hospitality environment • a domestic or home workplace 29

What are the duties of a housekeeper in a hotel? This housekeeping job description clearly outlines the duties and responsibilities of a housekeeper employed in a hotel. The key skills and qualities required for successful job performance as a hotel housekeeper are also detailed. Physical requirements for a housekeeper job Most housekeeper jobs in a commercial environment involve demanding physical tasks that require certain physical abilities including but not limited to: • able to lift, push, pull and carry a minimum weight of approximately 25lbs • able to stand for long periods of time • able to kneel, bend and crawl • able to squat and crouch • able to work in confined spaces • able to tolerate exposure to dust and cleaning chemicals Competency requirements for housekeepers • able to listen and follow instructions • effective communication skills • able to work unsupervised • able to maintain a professional manner at all times • displays integrity and honesty • maintains a positive attitude towards residents, guests, patients and visitors • demonstrates attention to detail and thoroughness • able to follow and adhere to standard policies and procedures What are the key skills for a housekeeper? Employers have identified the 5 skills they look for in a housekeeper. • good communication skills including the ability to listen carefully and ask the right questions to gain clarification • integrity including honesty and high ethical standards • reliability including good time-keeping • attention to detail 30

• high work standards including the ability to meet performance standards without supervision v VOCABULARY Household Appliances Electrodomésticos word meaning dishwasher Lavaplatos dryer Secadora fridge Nevera freezer Congelador garbage disposal Basurero microwave Microondas oven Horno stove Estufa washing machine Lavadora Cleaning Supplies- Implementos de aseo o limpieza word Meaning baking soda Bicarbonato bleach Blanqueador, Clorox broom Cepillo para barrer 31

carpet cleaner Champu para alfombras deodorizer Desodorante ambiental dishwashing detergent Detergente para loza dust pan Recogedor de basura manual duster Plumero para limpiar polvo garbage or trash bag Bolsa de basura garbage or trash bin Tarro de basura gloves Guantes hose Manguera laundry detergent Detergente en Polvo para lavar mop Trapeador recycling bin Contenedor de reciclaje scouring pads Estropajos para platos scrub brush Cepillo de fregar sponge Esponja stain remover Saca manchas vacuum cleaner Aspiradora vinegar Vinagre 32

word Linen and Laundry meaning bath towel Toalla de baño face cloth or Toalla pequeña para la cara y manos wash cloth fitted sheet Forro de tela con elastico para colchon fold Doblar ropa verb hand towel Toalla colgada para secar las manos hanger Gancho de ropa plastico noun iron plancha noun and verb king size Tamaño Rey laundry Lavandería- lavar noun do the laundry pillow case Funda de almohada queen size Tamaño reina sheet sabana noun single Tamaño sencilla para cama 33

stain mancha noun Sobre sabana top sheet Tamaño cama mas grande que la sencilla twin size DESCRIBING WORDS FOR HOUSEKEEPERS Palabras descriptivas para los amas de casa word meaning example sentence allergic when a person must stay Our daughter is allergic to that away from a certain food laundry detergent. or cleaning product because it can cause them to get very sick clean remove dirt and stains When the kitchen is clean I will start on the laundry. clogged, plugged when something is The kitchen drain is clogged with blocking the hole of a tube potato skins. or pipe damp a little bit wet I hung up your suit, but it is still a little damp. dirty opposite of clean The floors are dirtybecause the kids walked through with their boots on. dusty when furniture and The office furniture upstairs is surfaces are covered with very dusty. a small layer of matter 34

filthy very dirty The bathroom is filthybecause we went away for the weekend and left the kids at home. messy out of order, opposite of The children's rooms are messy, but neat and tidy it's their job to clean them. neat, tidy (often in good order, opposite of Thank you for leaving the house expressed as \"neat messy so neat and tidy. and tidy\") slippery surface that is wet or I just mopped, so the floors are a polished and is easy to fall bit slippery. on soapy covered with lots of soap Can you rinse the dishes again? They bubbles are still soapy. wet filled or covered with I put the dryer on twice but the clothes water, opposite of dry are still wet. environmentally good for the world, We only use cleaning products that friendly doesn't contain strong are environmentallyfriendly. word chemicals Action Words for Housekeepers meaning example sentence clean; remove dirt, dust, and other messes After you clean up the kitchen you clean up can take your break. dry take the water out of something Please dry the dishes fully before you put them away in the cupboards. dust remove the dust from surfaces such I'm sorry I forgot to dustthe as furniture entertainment stand last week. 35

finish; have no more work to do I'm finished everything on the list, so complete I guess I'll be going home now. freshen up make a room smell and look more The master bedroom is relatively inviting clean, but you could freshen it up a little. hang; organize and store items (often After you have folded the laundry, hang up clothes) by putting them on hooks please hang the guest towels in the and hangers washroom. mop; mop clean the floors with soap and water The dishwasher flooded, so I mopped up up the water. organize sort or put away in a neat and tidy I organized the indoor and outdoor manner shoes. polish wipe with a special cleaner that Make sure to polish the silverware makes something (such as floors) before you put it away. shine; remove smudges or prints rinse pour water over something for a long You'll have to rinse the dishes a little time to remove soap better. My coffee tasted soapy today. sanitize; remove any bacteria or other harmful You have to sterilizethe baby bottles sterilize substances that could cause illness, in boiling water. often by using boiling water or a special cleaner scrub use a lot of physical energy and a You'll have to scrub the upstairs tub heavy cleaning tool to remove dirt or because it's pretty dirty. stains tidy; tidy make a room or area look neat by You don't need to vacuum the family up organizing and putting things away room, but you could tidy up the books and toys. vacuum use a special hose that sucks up dust Please pick up large items like coins and dirt from the floors and furniture before you vacuum the basement. 36

wash make clean with water and soap Please wash the windows with water and vinegar. water pour water onto plants or grass You forgot to water the indoor and wipe; wipe clean up a mess or spill outdoor plants. up Don't use bleach to wipe the counters. 37