L45 Eook

To all my dear colleagues, I am happy to present this eBook to you as a token of my appreciation for your support and care in the past 60 days since I joined. This 29-pages book contains the most important information for our daily work, which I have compiled and written in the last week. I hope this book will help you work more easily and efficiently, and I welcome your feedback and suggestions. This was my first project of this kind, and I learned a lot from it. I want to improve this book further in the next edition, and I value your input and guidance. Thank you for your encouragement and confidence in me. You are the best colleagues I could ask for. I would like to recommend saving this book on your PC desk as it will prove to be highly beneficial, offering you immediate access to all the answers you seek with just one touch. I wish you all the best in your personal and professional lives. Please feel free to contact me if you need any help or have any ideas for the book.

A standing testimony to dramatic sculptural forms and spectacular design, Conrad Abu Dhabi Etihad Towers sets the scale for unprecedented luxury experiences in Abu Dhabi. This iconic 305 meter tall beachfront hotel is part of the tower Etihad Towers complex, offering exceptional design-led rooms, suites and serviced residences, unique conference and meeting facilities and 12 impressive culinary experiences. West Corniche, PO.Box 111929, Abu Dhabi, United Arab Emirates Tel. +971 2 811 5555 | [email protected] abudhabietihadtowers.conradhotels.com







Most Used Hotel Extensions F&B Extensions L - 45 5545 – 5880 – 5879 Restaurant RR 5666 - 5746 Tinz: 5848 /Kitchen:5450 Lobby Reception IRD 5800 5714 – 5715 – 5716 - 5717 5892 Concierge Rose Water 5722 – 5723 - 5744 Bell Desk 5487 – Valet : 5176 Nahaam 5894 For all extensions & contact numbers GR Front Office 5718 - 5719 Sole 5881 Kindly click/see the Location & link GR Back Office 5731 - 5732 Vakava 5882 below: Li Beirut 5893 Residence Desk 5741 RaYs Bar 5897 Location: RaYs Grill 5896 Duty Manager 5733 – 5718 - 5719 Tori Nu Su 5900 L:\\COMMON\\FO\\Telephone Directory Room Reservation 5888 Housekeeping 5653 – Laundry: 5120 Link: Engineering 5504 – 5505 Observation D 5898 L:\\COMMON\\FO\\Telephone 5522 - 5524 Pool & Beach 5130 - 5137 Directory\\01.05.23.xlsx Security IT: 5511 , 5513 SPA - 5858 Gym - 5622



T2EV K1EV K1JV K1JV K1TVP1 50 sq. m 50 sq. m 60 sq. m 60 sq. m 93 sq. m K1EV K1JV K1JV K1TVP1 50 sq. m 60 sq. m 60 sq. m 93 sq. m

LEVEL 45 ROOMS CATEGORIES Start from 51st to 60th floor KING CLUBROOM TWIN CLUB ROOM KING JUNIOR SUITE 20 Rooms - 50 sqm - Sleeps 3 18 Rooms - 50 sqm - Sleeps 2 35 Suite- 60 sqm - Sleeps 3 K1EV T2EV K1JV

LEVEL 45 ROOMS CATEGORIES Start from 51st to 60th floor ETIHAD SUITE SKY SUITE WITH SEA VIEW TOWER SUITE WITH SEA VIEW 01 Suite - 490 sqm - Sleeps 4 16 Suits - 93 sqm - Sleeps 3 01 Suite - 241 sqm - Sleeps 4 K1EVP2 K1TVP1 K1EVP1

LEVEL 45 ROOMS CATEGORIES Start from 51st to 60th floor ROYAL ETIHAD SUITE WITH SEA VIEW 01 Suite - 972 sqm - Sleeps 8 – K1ZVP4

ROOM UPGRADE - MATRIX

ROOM UPGRADE - MATRIX

ROOM UPGRADE - MATRIX





RESTAURANTS INFO & TIME

PRODUCT KNOWLEDGE Pool and Beach Pools Timing 07:00 AM - 07:00 PM - Beach Timing 09:00 AM to Sunset Pool & Beach access: Weekdays: 150 & Weekends: 200 Conrad Fitness (P3M) Conrad SPA (P3M) Daily - 06:00AM - 10:00PM Daily - 11:00AM - 10:00PM

PRODUCT KNOWLEDGE

L-45 WEEKLY MID-DAY & SUNDOWNER MENU Monday Mid-day Aperitivo Tuesday Mid-day Aperitivo Wednesday Mid-day Aperitivo Monday S u n d o w n e r Tuesday S u n d o w n e r Wednesday S u n d o w n e r

L-45 WEEKLY MID-DAY & SUNDOWNER MENU Thursday Mid-day Aperitivo Friday Mid-day Aperitivo Saturday Mid-day Aperitivo Thursday S u n d o w n e r Friday S u n d o w n e r Saturday S u n d o w n e r

Level 45 is an exclusive premium club available to guests who booked Level 45 Rooms which are located from the 51st floor to the 60th Floor or guests who paid the supplement charges to upgrade their room with Level 45 package. It offers a relaxing space for guests to enjoy Breakfast, Mid-day aperitivo, Afternoon Tea, and Sundowner whilst providing an area to relax and take in the stunning views of the city. Our talented Level 45 Chef and Mycologists have devised a special menu offering available exclusively to Level 45 guests. In-house guests can pay the additional supplement to access Level 45 with the following rates: Standard rate Entry per person per day AED 400 ++ Hilton Honors AED 360 ++ (10% off) Summer rate Entry per person per day AED 300 ++ Hilton Honors AED 270 ++ (10% off) Level 45 is operational for guests from 06:30 AM until 11PM following the meal timings: 06:30 until 11:00: Breakfast buffet from 11:30 until 13:30: Mid-Day Aperitivo 15:00 until 17:00: Afternoon high tea (sweet and savory creations) 17:30 until 19:30: Sundowners Last order is at 22:30 Level 45 guests will be assisted for check-in/check-out at the level 45 reception from 06:30 until 23:00 hours. Before and after these hour, the main lobby reception will be serving our level45 guests.

1. Can I organize a meeting upstairs on the The term here is to use: Exclusive Premium Club 45th level? “Certainly Mr./Ms. (Guest Name), Level45 have 3. I am Diamond member, where is the meeting rooms available for our guests. May I executive lounge? assist you with making a reservation?” “Mr./Ms. (Guest Name), our hotel doesn’t have an Guests who are staying in Level45 rooms/floors executive lounge, however as part of your benefits, we are allowed to access the meeting rooms on have the Happy Drinks and Canapés served in Nahaam complimentary basis for an hour in Level 45 Restaurant from 5pm – 7pm located in P1. During however a reservation is required. breakfast, there will be a dedicated seating area for Diamond guests” 2. Do you have an executive lounge in the hotel? 4. I have booked with executive lounge / “Mr./Ms. (Guest Name), our hotel doesn’t have an happy hour access, can I go to Level 45? executive lounge, what we do have is an “Mr./Ms. (Guest Name), the happy hour access is in Exclusive Premium Club available for our guests Nahaam Restaurant from 5pm – 7pm located in P1 . who are booked on Level45 Floors. Drinks and Canapés will be served during this time. Your booking doesn’t include an access to the Your booking doesn’t include an access to the Exclusive Premium Club, would you like to have access with Premium Club at Level 45, would you like to have an additional fee of 400++/. “ access with an additional fee of ______/. “

5. I was upgraded to a suite, can I have access 8. I had a major issue in the hotel and I am to Level 45? not happy with the stay. I need to have complimentary access to Level 45. “Mr./Ms. (Guest Name), the room upgrades are not inclusive of access to Level45. “Mr./Ms. (Guest Name), we are sorry that you are I can provide you an access to the Premium Club for an not happy with your stay, may I get the details or additional feel of _______/. may I ask my Manager to meet with you?” or: “Mr./Ms. (Guest Name), we are sorry that you are 6. I need to print and scan few documents, can not happy with your stay, I’d like to discuss this I access Level 45 to use the business center? further with you. “Mr./Ms. (Guest Name), I can assist you with your If the guests insist, you may inform him/her: printing and scanning requirements at the front Entry to the Level45 is exclusive for Level 45 desk/concierge. At the moment, Level 45 is exclusive for guests only. Offer the supplemental charges our Level 45 guests only. Remember: Level 45 is not to be used as a compensation place as it is an Exclusive 7. What kind of meals and drinks are offered in Premium Lounge Level 45? “Mr./Ms. (Guest Name), we have a special menu devised for our Level45 guests that includes Breakfast, Mid-day appetitive, Afternoon tea Guests can also enjoy sundowners with premium spirits and wines from 5:30pm to 7:30pm. Last order will be at 10:30pm.

9. Can I book a dinner/lunch/afternoon tea/breakfast 12. Do we have smoking area/lounge in level at Level 45? 45? Where can I smoke if required? “Mr./Ms. (Guest Name), Level45 is a non-smoking “Mr./Ms. (Guest Name), we have a special menu zone.You may go to the Ray’s Bar located on the devised for our Level45 guests that includes 62nd floor or to the hotel lobby porte-cochere. Breakfast, Mid-Day aperitivo, Afternoon tea and sundowners. For an additional fee of 400++ per 13. I am a Level 45 guest. I want to use a person per day you can get an access and you may private space for a conference call. enjoy the selections of the services offered at Level “Mr./Ms. (Guest Name), do you have booking for 45.” a meeting room? (ifYes: Allow me assist you towards the meeting 10. Do I get a butler when booking a suite with Level room for your conference call” 45 access? (if No: Allow me to check it’s availability so I can book it for you”. “Mr./Ms. (Guest Name), we do not offer a butler service in the hotel. However, we are happy to assist you with any requests you may have at any time.” 11. Are kids allowed in level 45? What’s the kid’s policy? “Mr./Ms. (Guest Name), children below 15 years are allowed to access Level 45 from Morning 06:30 until Evening 17:00 only.”

14. I am a expecting someone to come up for meeting me in Level 45 who is not staying in 16. What are my benefits of being a level 45 the hotel. guests? “Certainly Mr./Ms. (Guest Name), have you paid Being a Level 45 guest you are entitled to for the supplement charges for your guests? (If yes; “Access to Level 45 between the hours of 6:30am then offer assistance for the guests to come up to - 11:00pm to attend all meals served Level 45”) (If no, offer the supplement charges or Internet work stations offering video conferencing recommend meeting at the lobby lounge or other facilities. venue in the hotel) Parlor and powder room facility for gentlemen and ladies at the lounge. 15. I am with kids to attend sundowners and Two complimentary pieces of laundry pressing per the policy states kids under the age 15 is not day per room allowed after 5PM. Do I get to avail the facility Exclusive Level 45 in-room amenities in anywhere else? guestrooms and suites “Certainly Mr./Ms. (Guest Name), We are more Complimentary meeting room access for an hour than happy to welcome you to our family lounge per stay with prior reservation” at Nahaam for happy hour drinks and canapes.

17. What is the dress code at Level 45? 20. Do I get any discount for the access? “Elegant and smart casuals are the dress code. “The only discount offered at Level 45 is 10% for UAE national dress (Kandhura and abaya) are also Hilton Honors members to access the venue or allowed at the venue. Flip flops, shorts, swim wear upgrade the room package” are not allowed at the venue” 18. What about an annual membership for 21. How long can I use the meeting rooms Level 45? being a Level 45 guest? “Membership for Level 45 are only by invitations as “You are entitled for 02 hours free use of Level 45 of the moment” meeting rooms with prior reservations. In case if Level 45 manager to be informed about any you membership queries. would like to use for more time, 19. I am not interested in the food served or I 1 hour – 500++ am dining after 19:30, what are the options 4 hours – 1500++ available? 8 hours – 3000++ “We are happy to offer any food from the room (It includes tea and coffee being served for all service menu on additional charges which can be attendees) posted to your room or paid at the venue.”

L“ adies & Gentlemen's, Thank you for reading my eBook. I appreciate your time and interest. Please share your valuable feedback with me. Together, we will make it the best eBook.”