CIL_Tender for CDN Website

Tender For19 February 2016 By Abhinay Kumar 1|Page Business Head-Classic Informatics [email protected] +44 (0) 75 527 56850

Contents1 EXECUTIVE SUMMARY........................................................................................................................................ 32 ABOUT CLASSIC INFORMATICS ........................................................................................................................... 4 2.1 ORGANISATIONAL CHART......................................................................................................................................... 6 2.2 EXAMPLES OF SIMILAR WORK................................................................................................................................... 7 2.3 DELIVER WITHIN AGREED SCHEDULE AND BUDGET ........................................................................................................ 8 2.4 EXPERIENCE OF WORKING WITH SMALL ORGANISATION ................................................................................................. 9 2.5 RECENT CLIENTS DETAILS......................................................................................................................................... 9 2.6 REFERENCES........................................................................................................................................................ 103 OUR UNDERSTANDING..................................................................................................................................... 114 PROPOSED SOLUTION ...................................................................................................................................... 12 4.1 USERS................................................................................................................................................................ 12 4.2 SCOPE................................................................................................................................................................ 13 4.3 FLOW ................................................................................................................................................................ 16 4.4 TECHNOLOGY ...................................................................................................................................................... 18 4.5 SUPPORTED PLATFORMS AND DEVICES ..................................................................................................................... 19 4.6 CONTENT MIGRATION........................................................................................................................................... 20 4.7 WEBSITE HOSTING ............................................................................................................................................... 21 4.8 SECURITY............................................................................................................................................................ 21 4.9 PROPOSED TEAM ................................................................................................................................................. 21 4.10 USER TRAINING ................................................................................................................................................... 23 4.11 SUPPORT AND MAINTENANCE ................................................................................................................................ 235 PROJECT APPROACH......................................................................................................................................... 27 5.1 METHODOLOGY................................................................................................................................................... 28 5.2 PROJECT PLAN..................................................................................................................................................... 32 5.3 PROJECT CONTROL AND MONITORING ..................................................................................................................... 336 PROJECT COST .................................................................................................................................................. 357 SOFTWARE OWNERSHIP................................................................................................................................... 36

1 EXECUTIVE SUMMARYClassic Informatics is pleased to submit the proposal for the design and development of CreativeDiversity Network (CDN) website as called out by Creative Diversity Network in their Specificationdocument for new CDN website.The main objective of this website is to enable the television industry achieve good diversity practicesand cater to the needs of the evolving business needs of the CDN. The new website needs to be capableof hosting SCORM conformant eLearning modules consisting of interactive clips, audio visual contentand question and answers.Other major objectives of the project are identified as:- Ability to inspire, encourage and support others totake action on diversity- Act both as CDN’s Corporate website as well as Focus Areas Resource Hub containing a variety of information and - Password protected area for CDNtools- Simple to use and maintain for the CDN staff partners and ability to access- Enhance the profile of CDN and expand its documents and participate inboundaries discussion boardsClassic Informatics has huge experience undertaking and - Integration with SCORM conformantdelivering similar projects for different organizations eLearning modulesmeeting their identified aims. - Ability to create multiple microsites - CDN’s Brand Guidelines compliantOur consulting approach will be very handy in successful - WCAG 2.0 AA Accessibility Guidelinesimplementation of this project. Project ApproachHere are the highlights of our proposed solution: - Agile & collaborative model of - Homepage with links to subscribe newsletter, access development news, and a diversity resource hub section - Updated Project Plans, Regular Status Updates and reporting to ensure - Corporate look and feel with appropriate whitespace all stakeholders are on the same page. - Listing of News and videos for short films - Jobs and the ability to apply to the listed jobs- Complete website search capability- Password protected members area for CDN partnersto access documents and participate in forum todiscuss over important issues.- Integration with SCORM conformant eLearning modules- Ability for CDN staff to create microsite with flexible design to advertise training programmes- Integration with Eventbrite to list events and securely capture the sensitive details of the diverseaudience- Fully responsive design compatible with WCAG 2.0 AA Accessibility Guidelines and CDN’s Brandguidelines- Proposed website will be developed using WordPress, an Open Source & very easy to use ContentManagement System- An agile approach will be employed to develop the website. This will include upfront Planning,Documentation and Prototyping followed by Coding, Testing and Continuous Deliveries.19 February 2016 3|Page

2 ABOUT CLASSIC INFORMATICSName of Company Classic Informatics LimitedCorrespondence Address 14 Bonhill Street, 6th Floor, EC2A 4BX, London, United KingdomContact Person Abhinay KumarTitle Business Development Head +44 (0) 75 527 56850 (Mobile)Telephone +44 02034 755308 (Office) [email protected] Address 7624082Registration NumberClassic Informatics Ltd is a top rated web and mobile application development agency specialising indesign and development using various Open Source CMSs and proprietary platforms like WordPress,Drupal, Magneto, Umbraco, PHP, ASP.Net etc. building organizational and corporate websites, webportals, applications, enterprise intranets and extranets, knowledge-based systems and different userportals etc.The company is a subsidiary of Classic Informatics Private Limited registered in India. ClassicInformatics Ltd. serves as the front face of the company managing customer accounts efficiently whileentire development and support activities are handled by the Classic Informatics Private Limited,India.Classic Informatics opened its doors in India in 2002 and 2011 in UK. Our customers are a mix of notfor profits organizations, corporates, enterprises, digital agencies, product companies and technologystart-ups. We serve bespoke services across the globe. Currently, we have our customer base in over30 countries and have successfully delivered more than 1000 projects.At Classic, we respect for and appreciate the differences in ethnicity, gender, age, national origin,disability, sexual orientation, education, and religion. Above all we highly reverethe diverse perspectives, work experiences, life styles and cultures.Our spectrum of services includes:  Web Design and Development of organizational and corporate websites, online stores, user portals, knowledge-based systems, booking engines etc. which includes designing, architecture development, CMS implementation etc.  Native and Cross Platform iOS & Android Mobile Applications development  Enterprise Intranet and Extranet Applications including CRM, project management and other business management solutions.  Digital Marketing including Search Engine optimization(SEO), Social media Marketing(SMM), Google Analytics Integration, Newsletters and Email Campaign, Content Marketing, etc.  Server Management including server setup, on-going maintenance, round the clock support, load balancing, etc.19 February 2016 4|Page

 On-going support and maintenance for website, web and mobile applications based on well- defined SLAs and KPIs designed in-line with business plans and objectivesIn UK, our clients include following – *Click on the logo to go their websiteGlobally, some of our customers are following – - InterDent Inc. – http://www.interdent.com - Crane Co. - http://www.craneco.com - Omnix International - http://www.omnix.ae - Go Turkey – http://www.goturkey.com - Chalk 242- http://chalk242.com/Our work force currently has a pool of 130+ Engineers comprising: Areas CountProject Managers and Project Leads 7Business Analyst 5PHP Developers (WordPress + Rest) 45 (15+30).Net Developers 25Mobile Apps Developers 18Database Analyst 5Front End Developers 9Designers 5QA Analysts and Testers 10System Administrators 3 19 February 2016 5|Page

Account Managers, Business Development, HRD and Other 15Administrative Staff *The numbers mentioned above is total of both CIL and CIPL2.1 ORGANISATIONAL CHARTOur organisation is structured in a hierarchical manner and work in collaborative manner to achieve acommon goal. Please find the organization structure of Classic Informatics below:19 February 2016 6|Page

2.2 EXAMPLES OF SIMILAR WORKFollowing are the relevant examples portraying our previous experience in designing and buildingwebsites with similar features to those set out in specification document:Features Relevant ExamplesMember’s Area, Forum, Success At School (https://successatschool.org/) is a NationalBlog, Job Listing, News careers website for students aged 13-19 spanning over 500 schoolsListing, Newsletter and colleges across UK providing children access to employers andSubscription, Social Media their requirements to make wiser choice for their careerlinks, Videos  A comprehensive user portal was built with some informationMember’s Area, being publically available and some personalized informationNewsletter Subscription, being available with password protection.Social media Integration,  Forums and Blogs were developed for allowing users to shareNews/Article Listing their thoughts more freely and contribute in overall growth  Listing of jobs to view the job details and apply for the jobContent managed,  Listing of News and refine the list with the help of filtersCorporate Website, Listingof Jobs, Events, News The Market Moghul (http://themarketmogul.com/) is a website with vast range of Information regarding the economic activities likeContent managed, Global Economy, Currencies, and Commodities etc.Corporate Website, Listing  User registration is required by the users in order to post newof Jobs, Events, News,Videos, Accessibility articles which were to be approved by the administrators before being published on the website.Content managed,  Listing of articles based of categories along with ability to postWordPress, Corporate comment on each article Datacenter Dynamics (http://www.datacenterdynamics.com.br/) is a Global Company & member of DCD Group which deals in B2B media and creation of specialized publications. DCD conducts event in different parts of world for improvisation of IT services.  Large Content based Drupal website  Displays News, Events and Job listing by the company Veracode (http://www.veracode.com/) is an application security providing company which deals in providing cloud based services for securing web, mobile and 3rd party enterprise application  Drupal based Content Management website  Highlighting Products, Solutions, Services and Resources provided by the organisation  Listing of News, Jobs and Events  High security control at every level using Shield Module and prevention against OWASP top 10 threats  Accessible by disabled people following WCAG level A guidelines and we are working to make it compliant to the Level AA Creative HQ (http://creativehq.co.nz/) is Wellington’s start-up base where they enable bright people to build brilliant businesses by19 February 2016 7|Page

Website, News Listing, nourishing entrepreneurial talent and start-up innovation in theirVideos, Service Listing, region.Creative Industry  WordPress based Content Management websiteWordPress, Content  Highlighting Services, their team and careers sectionsManagement, DanceCourses, Videos, Payment,  Videos along with the listing of newsMembers Area, Socialmedia links, Images,  Creative Industry to help start-ups and entrepreneurs growImage Slider, CreativeIndustry Danccce (http://danccce.demos.classicinformatics.com/ondemand/) is a website which provides a demand platform dedicated to the dance community. It provides a platform for the dance enthusiasts to find the most exclusive and high quality dance content, such as Dance Courses, Short Films, Dance Shows, Documentary, etc.  WordPress based Content Management website  Dance Courses with dance videos, short films, shows, etc.  Payment to subscribe and view  Members Area for the users to view their subscribed courses  Social Media links, Images, Images Sliders, etc.  Creative Industry to help users subscribe dance courses2.3 DELIVER WITHIN AGREED SCHEDULE AND BUDGETWe have a proven experience of delivering projects within agreed schedule and budgets. Following isone such example where we delivered the project within the agreed schedule and budget:VLCC Personal Care LimitedOrganisation: VLCC Personal Care LimitedWebsite: http://www.vlccpersonalcare.comBudget: £ 10,000 Schedule: 2 monthsVLCC is a global company with products retailed through 10,000 outlets and 150 distributors in 15 countriesThey deal in manufacturing and selling of over 100 skin-care, hair-care and body care products backed byVLCC Wellness Limited with over 180 Slimming and Beauty Outlets in 15 countriesSolution Classic’s team understood the objectives and designed wireframes, storyboard and user journeys were prepared. Intuitive Navigation was defined with more focus on products and largeness of the organization. A modern, parallax design with vertical scrolling was proposed. WordPress CMS with WooCommerce Plugin was proposed for easy product management. Large Images of the products and models were used to leave an impacting impression. Customized forms to capture user information were used All product images were retouched to include image of the main ingredient.Content Management System WordPress 8|Page 19 February 2016

Backend PHP/MySQL/ApacheFrontend HTML5/CSS3/jQuery/JavaScriptIntegrations Google Analytics, Facebook, Twitter, YouTube API, LinkedIn2.4 EXPERIENCE OF WORKING WITH SMALL ORGANISATIONWe have a widespread experience of working with organisations ranging from small to large sizeenterprise. Classic Informatics has collaborated with many small sized organisations where we havehelped the respective Stakeholders in conceptualising their ideas to enhance the profitability andmarketability to acquire remarkable returns in terms of users and revenue.Apart from designing, developing and delivering the websites, we provided timely inputs andsuggestions at all the phases of website development, from identifying the features to designing anddevelopment.Some of the examples where we have worked with small organisation/start-ups are as follows:TrailHUB (https://www.trailhub.org/)The Vermont Mountain Bike Association,United States of AmericaTrailHUB is an online search and communication tool which links users to the organizations, andstatuses of the Trails and offers proactive alerts for User's favourite organizations and trails. It alsoconnects users to the trail conditions.Success At School (https://successatschool.org/)Success At School,United KingdomSuccess At School is a national careers website for students aged 13-19 spanning over 500 schoolsand colleges across UK which focuses on providing children with an access to employers and theirrequirements to make wiser choice for their career.2.5 RECENT CLIENTS DETAILSFollowing are the clients ranked by turnover portraying relevant similar service indicating tenure:S. No Account Name Services1 Acelly LLC/ Capstera LLC  Business Analysis  Prototyping  Front End Designing  Development  Testing19 February 2016 9|Page

2 Datacenter Dynamics  Delivery & Training3 Decision UR, LLC  Business Analysis4 Interdent Service Corporation  Wire framing And Prototyping5 Keymail UK Ltd  Front End Designing  Development  Testing  Delivery & Training  On-going Maintenance and Support  Business Analysis  Wire framing And Prototyping  Front End Designing  Testing  Delivery  Business Analysis  Development  Testing  Delivery & Training  On-going Maintenance and Support  Development & Testing  On-going Maintenance and Support2.6 REFERENCESFollowing are the details of the two referees amongst our current clients:Customer Name Contact DetailsShannon King Email : [email protected] Vermont Mountain Bike Mobile : +1-802-238-0700AssociationDaren Jobson Email : [email protected] of Operations Mobile : +44 7894839270Freedman International Limited19 February 2016 10 | P a g e

3 OUR UNDERSTANDINGThe Creative Diversity Network is a UK television body which encourages and inspires the TVbroadcasting industry to empower users from all sectors of life mainly emphasising on diversity andinclusion.To enhance and enable the website to cater the evolving business needs of the Creative DiversityNetwork, CDN has called out for the development of a website which will serve as a corporate websiteand a resource hub including the hosting of existing Learning Management System. This will help thebroadcasting industry achieve good diversity practice with the help of information and tools available.The website is expected to cater the Television broadcasting industry including the CDN members &TV production community and other target audiences including industry stakeholders, campaigngroups, press, media and public with an interest in broadcasting & television.The prime objectives of the development as identified are: Integration with the SCORM- Ability to host short films, blogs, Scalable and Future Proof soconformant eLearning modules sub-titled and audio-described that multiple Microsites can be added with flexibility in design contentIntegration with Eventbrite A password protected members Ability to view Job postings andticketing to enable the users area for the CDN’s members apply to them purchase ticketsSecure storage & processing of Adhering to the WCAG 2.0 Level Easy to use and adapt Content sensitive diversity details AA industry standards to make Management System submitted by the applicants it fully accessible for d/Deaf and disabled audiencesSearch capacity within the Easy to maintain Delivery of tested website by diversity resource hub June 2016Adherence to CDN’s Branding Reasonable loading times with E-newsletter subscriptionGuidelines good customer experience19 February 2016 11 | P a g e

4 PROPOSED SOLUTIONBased on the thorough understanding as home page as depicted in the Section 4.3. Wesummarized above we propose our solution that will migrate the content and retain the links ofcaters to the CDN’s objectives and meets their the existing CDN website by discussing therequirements as laid out in their website details with the CDN Stakeholders. We will hostspecification document. the existing eLearning module over IIS serverOur proposed solution would be a website and will redirect the intended users to thehaving features as listed in the specification eLearning module when required.website. We propose to build a WordPress based We propose to assign the greatest of our teamwebsite which is an open source CMS and with wide range of expertise into businessconsidering the CDN’s staff familiarity with analysis, project management, systemWordPress it will prove out to be very easy to development and testing etc. Once the website isuse. Additionally, it has “0” licensing cost and made live, it will be available for the intendedadministration training would be provided to users of the broadcasting industry including thethe project team and project managers for future CDN members and the TV production companycontent management. and other media interested users.The website design would be completely Our development approach would be based on aresponsive and in accordance with the level AA flexible model where the requirements would beof WCAG 2.0. It would be tested on 50+ discovered upfront based on the discussionscomputers and mobile devices to ensure the with the stakeholders and intended users duringseamless performance throughout multiple user testing based on the interim wireframes.platforms. Additionally, the website will be The finalized scope would be documented andentirely in-line with the CDN branding wireframes would be used for further designingguidelines and will portray diversity and and development of the website. Once theinclusion for people from all walks of life. website has been approved by our internal QA itThe architecture of the website would be built is released for Beta Testing and the stagingsuch that all the important information would be environment is setup parallel. Once accepted theavailable within a max of 3-click radius from the website is made live and on-going maintenance is embarked.4.1 USERSWe envision two types of audience for the website who would be given access to the informationbased on their role. The audience would include:1. Website Users: These users are the front end users who are intended to use the website and mainly comprise of CDN members and the TV production community of the broadcasting industry. Other intended users include industry stakeholders of CDN, campaign groups, press and media with an interest in broadcasting and members of the public with a particular interest in television. a. Visitors: These users are given viewing access to the website front and are allowed to view content of the website including information, news, events, purchase tickets, view eLearning modules and answer questions based on the videos. b. CDN's member organisation: These users will be the registered users who will have access to the member’s area. These users will also be able to view documents which19 February 2016 12 | P a g e

will not be available to visitors and will also be allowed to participate in discussions by adding their views in the forum.2. Website Administrators: Multiple administrators shall be allowed to manage the content of the website from the content management system. The activities of administrators are constantly logged for future auditing. There would be at least 2 levels of Administrators: a. First-level administrators: These users have complete access to all the features of the website’s administrator’s interface and shall control various features. b. Second-level administrators (Content authors): These users would have access to their specific features which include creation of content, update content, and deactivate content.4.2 SCOPEThe website can be divided into two systems that include website frontend and the administratorinterface. While the website front is accessible to Visitors and Partners, the Content ManagementSystem would only be accessible to the Website Administrators through a secure interface with 256bit encryption and would require username and password for their authentication.The following is the breakdown of features portraying our grasp on the key features as shared in therequirements document along with some suggestions to enhance the overall functionality of thewebsite:4.2.1 WEBSITE FRONTEND SCOPE Login Email id and PasswordOnly for CDN's member organisation Forgot Password option to recover password Search Keyword Search Search results listing of search results News List View  Sort by date and popularity  Ability to manage the number of posts to be displayed on a single page Detailed View  Details of news such as Title, Date, Description, Links to documents, Images Newsletters Ability for interested Stakeholders to subscribe to newsletters by providing the email address Jobs List View  Ability to sort by date, type, job number Detailed View  Apply for Jobs  Form with 10-15 fields along with an ability to attach a resume Events Integration with Eventbrite using https://wordpress.org/plugins/eventbrite-api/ List View19 February 2016 13 | P a g e

 Sort by Relevance and Date  Filter by Category, Event Type, Date & Price Calendar View Detailed View  Details of events such as Title, Description, Venue, Add To Calendar, Google Maps and Price  Form to securely capture the user details with 7-10 fields e.g. disabled people working in broadcasting  Make payment Redirect to existing eLearning Modules Videos/Short Film List View  Sorting with the help of date and relevance View the videos with the help of an embedded Video player Members Area Only for CDN's member organisation They will be able to view documents which will not be accessible for visitors Forum List View  Each topic will include Title, number of comments associated, date, etc.  Detailed View  Each forum topic will include Title, Description, comments posted by other registered users, ability to add a comment  Ability to attach and post files including documents and images when contributing in forum  Ability to add moderators to manage threads and moderate content Microsite Ability to add 3 to 4 menu items Consist of content pages with Images and Videos Social Media Integration Link to social media accounts Share with integrated social media websites Other Features Breadcrumbs Reasonable loading times Sitemap Contact Details  Google Maps Integration  Contact Form with 3-4 fields Accessibility Standards  WCAG2.0 AA Standards Printable format of each page View as PDF Quick Links SSL Encryption Redirection to some parts of the existing website  http://diversity.pact.co.uk/resources/document-library/  Authentication required19 February 2016 14 | P a g e

 http://resources.mediatrust.org/factsheets/4.2.2 CONTENT MANAGEMENT SCOPE Login  Enter valid login credentials-Username and Password Settings  Option to change password User Management  List/View/Add/Edit/Delete/Block/Unblock  CDN's Members organisation  Content Publisher  Who has the same ability as a Content Editor as well as being able to approve and publish modified page content  Systems Administrator  Who has the same ability as a Content Publisher as well as having administrative control of all aspects of then CMS  View/Add/Edit the user's profile details  Export user details Forum Management  List/View/Add/Edit/Delete/Hide/Show the Topics in the forum  Assign them to the Categories  List/View/Edit/Delete the Comments Posted by Partners News Management  List/View/Add/Edit/Delete the News details Title, Date, Description, Links to documents, Images Events Management  List/View/Add/Edit/Delete/Enable/Disable the Events with details such as title, date, venue, description using WYSIWYG editor  Integration with Eventbrite using https://wordpress.org/plugins/eventbrite-api/  Set date for auto archival  Mark events as featured to be shown on the home page for fixed duration (Max 5 allowed)  Export payment details  Create & Show/Hide fields of a form  View form fields to the collect the diversity monitoring information for some events Video Management  List/View/Add/Edit/Delete  Videos with Subtitles Jobs Management  List/View/Add/Edit/Delete/Enable/Disable the job details Title, Type, Job number, Date, Description  View Applications filled by the user  Export the applications filled by the use Document Management  Add/Edit/Delete/View the details of the document such as Title, Format, File Microsite Management19 February 2016 15 | P a g e

 View/List/Add/Edit/Delete  Menus  Content Management of Home Page and other Content Pages including Images, Text, Video  Ability to create a new Microsite  Flexible in design to allow additional microsites or other features to be added as CDN’s work evolves  Pages Management  Create new pages and publish to the main sitePages such as Homepage, Contact Details, About Us, Privacy Policy, Accessibility and other details page  Add/Edit Content of pages using WYSIWYG editor and inline editing  Add documents which will be accessible based on the access given to the the front end users  Use headings, tables, links etc. in the content with predefined formatting  Add/Edit/Remove Widgets from pages  Social Media Integration  Integration with Facebook, Twitter and LinkedIn (any additional integrations would be identified during requirements gathering) for feeds  Social Sharing option with over 200+ platforms  View Contact forms  Reports  Audit Log to easily track entity views, inserts, updates and deletes  Progress Report of the users based on the how much they have completed the eLearning module4.3 FLOWWe carried out a thorough research of the existing CDN website and have come up with anInformation Architecture and website flow as summarized below. The information architecture thatwe have proposed blends perfectly with the CDN’s objectives and can be improved further based onthe feedback from the CDN during the requirement discovery sessions.Some prominent features of our proposed information architecture are: 1. The information architecture is based on the 3 click principle which suggests that all the important information on the website should be accessible within the 3 click range from the home page. 2. Quick Links will be available throughout the website which will link text with their corresponding pages 3. The 4 main navigational components of the home page include: a. Main Menu: All the important links with maximum user interests are set as first level links in the Main Menu. The main menu shall remain static at fixed position irrespective of the page scroll and would be available on all pages. b. Sub Menu: Second level menu items are further the details of each menu item e.g. the sub menu for “Resource Hub” contains “eLearning Modules”, “Guidance on Law” etc.19 February 2016 16 | P a g e

c. Header and Footer Links: Other important links such as “contact us”, social media links, sign up for newsletters, privacy policy, etc. are either made part of the Header or Footer and would be shown on all pages. d. Home Page Blocks & Widgets: All important sections of user interests will be briefed up on the home page as separate blocks with option to go to the more details on clicking the “Read More”/ ”View All” buttons.4. Number of navigation menus restricted to 3 (main menu, sub menu & footer navigation)5. The registered CDN partners will be able to access the detailed information by logging into the website such as Members Areas, Document Library, Forums, etc.6. These points should be adhered to whenever adding content to the website in the future to ensure the navigation follows a sensible structure and is easy to useWe have created two User Journeys for better envisioning of the proposed navigation where we haveconsidered two cases: 1. Visitors, who wants to purchase tickets for an Event (User Journey 1) 2. CDN Partners, who wants to participate in the Forum (User Journey 2)19 February 2016 17 | P a g e

USER JOURNEY 1: VISITOR WANTS TO PURCHASE TICKETS FOR EVENTSUSER JOURNEY 2: CDN PARTNER WANTS TO PARTICIPATE IN FORUMS4.4 TECHNOLOGYWe propose to build the new website using a comprehensive Open Source Content ManagementSystem i.e. WordPress which blends in perfectly with all the requirements and would be very easy forthe CDN staff to adapt because of their familiarity with the WordPress backend to update of thecontent including news, events, static page content etc. very easily.Our proposed technologies include:Item TechnologiesCMS WordPress Backend Technology PHP, MySQL, Apache19 February 2016 18 | P a g e

Frontend Technology HTML5, CSS3, Bootstrap, jQuery, JavaScriptThe major benefits of choosing WordPress are: 1. Enterprise CMS System WordPress is an enterprise CMS System and is widely used by various large websites as well as many Government Websites around the globe. Some of the community websites are: https://wordpress.org/showcase/tag/community/ Some government websites are: https://wordpress.org/showcase/tag/government/ 2. No Licensing Cost Use of WordPress is free of cost and doesn’t involve any licensing cost for the duration of the project. 3. Future Proof Latest versions of WordPress are built using PHP & MySQL thus can be enhanced to meet required functionalities through bespoke development 4. Easy to update content WordPress supports has a very simple to use interface for the administrator to publish and manage content using the latest What You See Is What You Get (WYSIWYG) editor. It allows administrator to create new events with the auto-expire date. 5. SEO Friendly Websites built using WordPress are SEO friendly and allows the users to add meta tags, generate SEO friendly URLs, add alternate text for non-textual content including images, videos, documents etc. 6. Easy to extend with the use of multiple plugins WordPress has a huge community of developers launching new and stable plugins to enhance the functionality of the websites easily. 7. Safe and Secure WordPress is a highly secure platform and provides security against the OWASP top 10 security threats.4.4.1 PROPOSED ADDONSSome plugins that we would like to propose for this project are (this is not an exhaustive list, moreshall be identified post Requirements Discovery):  Events: https://wordpress.org/plugins/eventbrite-api/  Forum: https://wordpress.org/plugins/bbpress/  Document Library: https://wordpress.org/plugins/memphis-documents-library/  Job Management: https://wordpress.org/plugins/job-manager/  Social media: https://wordpress.org/plugins/ultimate-social-media-icons/4.5 SUPPORTED PLATFORMS AND DEVICESThe system would be optimized to perform on multiple devices and browsers seamlessly. Over 50+types of devices would be used to test the final product for its compatibility and performance.19 February 2016 19 | P a g e

The supported devices and platforms include:Platforms Devices BrowsersPersonal Computers - Chrome (latest 2 Versions) - Mozilla Firefox (latest 2 Versions)Windows 7+ PCs (Desktops and Laptops) of - Internet Explorer ( IE9+) various screen resolutions - Safari (latest 2 Versions)Mac OS 10.0+ iMac, MacBook machines with - Chrome (latest 2 Versions) varying screen resolutions - Mozilla Firefox (latest 2 Versions)Mobile Devices All iPhone and iPad Devices - Safari (latest 2 Versions)iOS 7.0+ All Phones and Tablets - Chrome (latest 2 Versions)Android 4.0+ - Android Default Browser (latest 2Windows 8.0+ All Phones and Tablets Versions) - Internet Explorer ( IE10+)4.6 CONTENT MIGRATIONThe current website has large amount of content already for various topics which would be migratedto the new website. This exercise would be used as an opportunity to retain the existing content ofthe CDN website and to append the new content based on the various sections of the new website.Migration would be a step by step process (as have been explained in the methodology) and wewould make sure that the CDN staff is involved actively during the process of migration in order toreview the content before it is republished.During the process a content inventory shall be prepared which would detail the following items:  Link — The URL for the page  Format — For example, .html, .pdf, .doc, .ppt  Meta page title — Page title as it appears in the meta <title> tag  Meta keywords — Keywords as they appear in the meta name=\"keywords\" tag element  Meta description — Text as it appears in the meta name=\"description\" tag element  Content owner — Person responsible for maintaining page content  Date page last updated — Date of last page updateAn audit would be conducted with the CDN staff and any adjustments in the content shall be made inthe content inventory and later added to the new website.19 February 2016 20 | P a g e

4.7 WEBSITE HOSTINGWe propose to provide hosting of the CDN website over Windows server. As the eLearning modulesare developed using .Net technology, we will use IIS server and MS SQL for hosting the eLearningmodules with the CDN website. Components HostingCDN Website WAMP software bundle with:eLearning Module - Windows Operating System - Apache Server - My SQL Database - PHP programming Language IIS server and MS SQL4.8 SECURITYThe proposed system will ensure the protection and security of data at the following levels: - When the data is transmitted to the cloud based server, it will be protected with the help of SSL - When the system is made live, the data will be properly protected with the help of secure credentials - Session management with session expiry in case there is an inactivity for a certain time - Secure access to the authorised users only with the help of authentication credentials - Adherence to security guidelines stated under OWASP which will ensure the security against the following issues:  SQL Injection  Broken Authentication and Session Management  Security Misconfiguration  Sensitive Data Exposure  Missing Function Level Access Control  Un-validated Redirects and Forwards4.9 PROPOSED TEAMWhole contract would be undertaken by Classic Informatics Limited (CIL), UK and complete accountmanagement would be taken care of by CIL. The entire development and support activities would beremotely taken care of by the parent company Classic Informatics Private Limited (CIPL) from theirDevelopment Centres based out in India.Classic Informatics would be assigning an experienced team of professionals with vast hands onexperience working and delivering many similar websites with combination of features listed by theCDN in their specification document including development of the CMS based website with forums,member’s area, videos, eLearning modules and many more.19 February 2016 21 | P a g e

Most of our websites, similar in nature to CDN’s website are built using latest, comprehensive andfuture proof Content Management Systems like WordPress, Drupal, Umbraco etc. Proposed teammembers have worked extensively on WordPress based projects and have vast hands-on experiencein all stages starting from discovery up to final deployment of the website on the live server.The account management and immediate support tasks would be taken care of by Classic InformaticsLimited, UK while whole project management, website planning & development and complete qualityassurance would be sub contracted to Classic Informatics Private Limited, India.Following are the list of professionals assigned to lead the project their corresponding skills andexperiences relevant to this project (the developers, QAs and other team members would be decidedduring the project kick off and would be competitively experienced in carrying out the assignedresponsibilities) Name/ Project Skills & Experience Job Title Role - Rajesh has over 12+ years’ experience in the industry with 7+Rajesh Chandra Project years as project manager. Project Manager Manager - He has managed 20+ very critical and large projects. Business - Well familiar with Prince2 and Six Sigma approaches for Neha Kapur AnalystLead Business project success UI/UX - He has an amazing eye for design and is always spot on with Analyst Designer his planning. Vineet Jain Front End - He has vast experience with Rapid Application Development Sr. Designer Developer (RAD)Prashant Saxena Sr. Frontend - Neha has over 5+ years of experience as business analyst. Developer - Requirement Gathering, Analysis and Elicitation comes under her core expertise - She has been part of many website redesign projects and is always an active contributor in defining a smart architecture - She works closely with designers on UX, Wireframes and Storyboards. - She is proficient in UAT, User Stories, Test cases and product testing - Vineet has over 9+ years of experience as designer - He has been part of 30+ web and mobile projects. - Responsive design is one of his core expertise - Prashant lives and breathes HTML. - He has 5+ years of experience - He have worked on over 30+ responsive websites, - Multiple CMSs and delivering pixel perfect conversion from Photoshop to HTML comes under his core expertise19 February 2016 22 | P a g e

Name/ Project Skills & ExperienceJob Title RoleSandeep Dwivedi WordPress - Sandeep is our WordPress Expert with over 5+ years of Sr. Software Developer experience exploring the depths of the platform. Engineer - He has 7+ years of software development experience of - Customization using PHP/MySQL code is his passion and he enjoys solving critical problemsHimanshu Jindal Test - Himanshu is one of our top test engineers. Quality Engineer - He has 3+ years of experience testing responsive designs on Assurance multiple websites, accessibility features, UX for projects and Engineer more. - He uses devices of different screen sizes and different resolutions for ensuring high product quality4.10 USER TRAININGThe website administrators and authors would be given a thorough and comprehensive hands-ontraining on how to manage the website using the WordPress Content Management System.Training would be conducted remotely through video conferencing, screen sharing using either ofSkype, GoToMeeting, Google Hangout etc.The training would include:  How to securely Login and Manage website  Use of CMS features to add/update page content using WYSIWYG editor  Use CMS to add events with automatic expiry date  Use CMS to add news, initiatives, tenders etc.  Use CMS to create topics in the forum and manage the discussion  Managing Users and their roles  Managing the eLearning modules including interactive videos, multiple choice questions, and images, to name a few.  Add and maintain multimedia content including images, videos, and documents in PDF etc.Written content and user guides are also shared for future reference. These include:  Getting started guides  User Guides for general procedures  User Manual for overall site management4.11 SUPPORT AND MAINTENANCEPost going live with the new website, Classic Informatics would provide on-going support andmaintenance to the Creative Diversity Network taking care of the support requests and alreadyagreed activities.19 February 2016 23 | P a g e

The support would be based on a ticketing system where each support request shall be recorded inan Online Help-Desk Ticketing system. Access to this system would be given to the CDN stakeholdersfor real-time tracking of the progress of their tickets. Comprehensive reports shall be availabledetailing the total time taken for response and resolution for each ticket for evaluation.The support would be governed by a detailed SLA that would be agreed and signed between both theparties. The SLA would define different aspects of support including responsible personnel, theirresponsibilities, contact media to raise support tickets, details of the support process that would befollowed, response/resolution time matrix and escalation process.4.11.1 PRIMARY POINT OF CONTACTTwo prime point of contact shall be made available to the CDN at all times: an Account Manageravailable in UK responsible for good health and identification of corrective measures of the projectand a Project Manager who will be available remotely from India taking care of the seamless projectexecution, updates, planning, progress and mitigation of risks.4.11.2 CONTACT MEDIAFour types of contact options would be provided to the CDN to raise any support ticket/request andtrack their progress. Following are the list of proposed media: 1. Help Desk Ticketing System 2. Skype/GoToMeeting/Google Hangout/WebEx 3. Email 4. Support Meetings4.11.3 SUPPORT RESPONSE TIME MATRIXThe following is the support response turnaround time matrix will be followed while responding andresolving to the issues/defects posted with various severities Severity Level Expected Response Times P1 : Critical P2 : Serious  1 hour response P3 : Routine  8 hours targeted resolution P4 : Minor  4 hours response  24 hours targeted resolution  8 hours response  2 working days targeted resolution  3 working days targeted resolution ** All hours are within working hours in business days. ** 8 hours = 1 Business day (5 business days a week)19 February 2016 24 | P a g e

The CDN will be provided with the support from 09:00 to 17:30, Monday to Friday (excluding bankholidays). The stakeholders (Creative Diversity Network) will categorise the criticality of calls at thetime of logging according to schema agreed upon.4.11.4 SUPPORT PROCESSA support plan would be drafted and agreed between the Classic Informatics and the CDN. Thissupport plan would contain the details of the activities that would be taken care of during the supportperiod.We propose the following elements of support in the plan:  User testing - carried out quarterly  Website Review – carried our monthly  WordPress (Website) support - to include security updates and patches, up to 4 hours per month  Minor amends and tweaks - up to 4 hours per month  Project management  Account managementConfirmation on the above listed elements would give more clarity on identifying the tasks to betaken care of during the support and maintenance phase and would define the on-going activities atthe same time.Any minor amends or tweaks would either be: 1. Identified during the regular review of the working website covered under support. 2. Reported by the Stakeholders from the CDN.The raised requests would be added to the ticketing management system which along with itsseverity would define the corresponding response and resolution time as per the response matrix.Once the ticket has been raised the process that would be followed is as described below:  Classic Informatics Project Management team would review the details and the severity and accordingly assign a developer  The assigned developer will review and act well within resolution time.  Once resolved from the developer end, the status would be updated and will be sent to the Quality Analyst (tester) to verify if it’s correctly resolved.  The tester will check the resolution of the issue and will mark it as “Correctly Resolved” if it is as per the requirement.  The tester will mark the issue as “UnResolved” in case the issue is still there and will be re- assigned to developer to resolve.  Stakeholders at the CDN can review the resolved issue and can close the issue ticket if it meets their expectation.  The project manager will be monitoring the overall process and would be available to the CDN in case of queries or escalations.4.11.5 ESCALATION PROCESS 25 | P a g e 19 February 2016

Although we follow the support agreement religiously, we still have the escalation process in case thestakeholders need to reach out to the higher authority in case of delay in resolution or non-commitment of the agreement terms.Detailed below is the hierarchy of individuals in Classic Informatics who can be reached in case of anynon-compliance. CEO Delivery Manager Account Manager Project Manager Developer19 February 2016 26 | P a g e

5 PROJECT APPROACHA hybrid and distributed agile development approach will be employed to ensure upfront planningand iterative approach towards actual development. The overall approach can be summarized asdescribed below:Requirement Discovery and Planning - Initiated with Discovery and Planning - Detailed discussions with Business Analysis - Technical and Information Architecture prepared - Software Requirement Specification Document prepared - Wireframes for each screens are preparedQuality Assurance and Training and Handover Designing and Front Beta Testing - Site code is moved to End Development Production - UI suggestions shared - Creation of Test Plan - User Journey and document - Stakeholders are trained Storyboards Prepared in content management - Creation of Test cases - Design Home screen and - Testing of features and - Sharing of User Guides and inner pages mock-ups Videos functionality as per test - Required Revisions done cases - Responsive HTML Prototyping - Functional Testing - Demo & Feedback /Browser Testing - Bug fixing Development - Quality Analysis - CMS/ECM theme is developed and integrated with website - Modules are identified and implemented - Custom Functionality is developed - Regular Demonstrations Given - Feedback sessions between Stakeholders and Project Management team - Revisions and feedback implementation19 February 2016 27 | P a g e

5.1 METHODOLOGYProject Kick-off and Initiation Responsible Personnel - Prime objectives of the project will be documented - Project Management Team - Roles and Responsibilities will be identified - CDN Stakeholders - Authorities will be defined for each member of the Project Management team (comprising Project Manager, Account Manager, Deliverables Business Analyst) - Project Charter (Objectives + - Communication plan will be created which will define Roles and Responsibilities + communication schedules and tools to be used Authorities) - Change management process will be laid out - Communication Plan - Business Analyst from CIL initiates the Requirements Elicitation - Change Management process Process Responsible PersonnelRequirements Discovery and Documentation - Business Analyst - End users shall be identified who can assist in identifying user - Project Management Team needs. - CDN Stakeholders - Brainstorming sessions, Pre-defined questionnaire, one to one discussions etc. will be conducted to understand the requirements. Deliverables - New Information Architecture will be defined for the website with - Information Architecture three-click principal, keeping all the important information - Website Requirements accessible within 3 clicks from Specifications document - Functionalities required in the website are identified through the - Accessibility Checklist review of the current website and detailed discussions within the - Key Performance Indicators project management team. - Detailed specifications are prepared for the functionalities required Responsible Personnel in the website - Project Management Team - Key Performance Indicators are identified to be used in Google - CDN Stakeholders Analytics Dashboard for evaluation - Accessibility Checklists are prepared Deliverables - Website Specification Document is signed off by the PM Team - Project Plan - Resource Allocation PlanPlanning - Support and Maintenance - Once the Website Specification Document is ready project Plan management team will start planning for the development lifecycle - Service Level Agreement of the website. - Identify the plugins to be used in the website for identified features and functionalities - The PM team will divide the whole project into milestones - A resource allocation plan will be created depicting the number of resources with required skills to be allocated. - Project plan will be generated detailing the expected completion time for each milestone.19 February 2016 28 | P a g e

- Creating a plan for support and maintenance post-delivery, detailing (SLA) activities, response and resolution timeframes etc. - List of Plugins and details of - Planning is an on-going process and plan evolves with the progress any customizations of the project to accommodate any changes. requiredDesign & Prototyping Responsible Personnel - Design expectations shall be identified with the help of pre-defined - Business Analyst comprehensive design questionnaire. - UI/UX designer - Information Architecture and design expectations will be used to - Front end Developer produce 2(Two) versions of design mock-ups for each unique page - User Groups of the website. - Project Management Team - Upto 5(Five) revisions shall be made to refine the graphics. - CDN Stakeholders - Mock-ups will be made for all types of devices including, Desktop, Tablet and Mobile Deliverables - Clickable prototypes will be created to showcase the user - Mock-ups for all unique experience e.g. http://j.mp/design_demo) using HTML 5, CSS 3 and pages JavaScript. - Mock-ups for each of - Feedback on prototype and its implementation Desktop, Tablet and Mobile - Responsive ClickableWordPress Development prototype - A fresh Content Management System (CMS) is setup. - The approved prototype is integrated with the CMS such that all Responsible Personnel content including text and multimedia is customizable from the - CMS Developers administrator - Project Management Team - The functionalities documented in the specifications are developed - CDN Stakeholders as defined in the specification document signed off by the PM team. - Live demonstrations of the progress will be given to the Deliverables stakeholders from the CDN and their feedback would be - Complete Code through Git implemented Repositories - Third party systems including Google Analytics, Social Media - Complete Database with Platforms etc. will be integrated. Schema - Release NotesTesting - Requirements Traceability - QA engineers build a test plan that details the testing approach and Matrix corresponding timelines. - Based on the requirements traceability matrix test cases are written Responsible Personnel to verify the development to its core. - QA Engineers - Test Plan and Test Cases would be signed off by the CDN - Project Management Team stakeholders - CDN Stakeholders - Testing would be carried out on 50+ devices and popular browsers Deliverables - Test Plan / Test Cases for future reference19 February 2016 29 | P a g e

and their versions to make sure it renders perfectly and have no - Automated Bug Resolution accessibility issues. Reports every week - The bugs and defects discovered are listed on an online tracker along with their current status. - Accessibility Conformance - The CDN stakeholders would be given access to the bug reporting Report tool to see live progress of the testing and bug fixing process. - Bugs and defects are fixed by the development team and an iterative Responsible Personnel process will be followed until optimum quality product is achieved. - Data Entry specialist - QA EngineerContent Migration - Project Management Team - All the content of the current website will be documented against - CDN stakeholders the identified sections of the new website into a content matrix - Old content will either be revised based on the new layout & Deliverables updated information or discarded if out-dated. - Content inventory - New content will be created for the new sections of the website and - Website for User Testing on added into the content matrix staging server - The finally tested website will be hosted on to the staging server (which is an exact copy of the live server environment and would be Responsible Personnel shared with the CDN to validate) - Data Entry specialist - The content is populated using the Content Management System - QA Engineers admin interface. - Project Management Team - Website will be released once again for Quality Assurance to ensure - CDN stakeholders that website performs as committed DeliverablesContent Management System Training - Help Text & Videos - The content authors and website admin/s will be identified by the - User manuals Project Management team - Getting started guides - Schedule of online sessions and the training material to be shared are documented Responsible Personnel - Online sessions will be given to for hands-on training on managing - Project Management Team the content of the website from the backend - CDN stakeholders - Training material including getting started presentations, video tutorial etc. will be shared for the future reference of the content Deliverables authors. - Completed Website - Signed off RequirementsUser Acceptance testing Traceability Matrix - The website with the final content hosted on the staging server would be handed over to the CDN for verification to ensure the website is acceptable to CDN - Any discrepancies or issues discovered will be reported to the development team - Development team will take care of the same immediately. - All the bugs and defects are maintained via Online Testing19 February 2016 30 | P a g e

Management System Responsible Personnel - Sign off would be taken from the CDN stakeholders on - Web Hosting Management Team Requirements Traceability Matrix - QA Team - Project Management TeamDeployment and Go Live - CDN stakeholders - Hosting environment as described in the section “Website Hosting” above would be setup for deployment and website will be prepared Deliverables to go live. - Live Website - Access would be restricted to the live environment to only the users - Complete assets including who have credentials to access it. design elements, website - New website would be hosted on the live environment and tested and web hosting credentials for successful migration. - Once the website is deemed fit to go live the URL of the existing website is redirected to the new website and the access is opened for all.19 February 2016 31 | P a g e

5.2 PROJECT PLANAs per the proposed plan Classic Informatics assumes that the project would commence from: 4thMarch 2016 and based on this assumption we have prepared a tentative project plan. *This is a tentative timeline; actual would be prepared during project initiation phaseProject Plan Summary:- Project would initiate with Requirements discovery and documentation which is expected to take around 2 weeks of time- As soon as the requirements start to finalize we start working on the Wireframe, Design Mock- ups with Prototyping for better conceptualization and clarity between the CDN and Classic Informatics. This is expected to take around 1-2 weeks of time including to and fro discussions and feedback.- On finalization of the prototype with implementation of stakeholder’s feedback we move on to the Website Theming and Development. Here the HTML prototype is converted to the WordPress theme with sample content. This phase also involves the development tasks including module development, integration and customization. This process is expected to take around 4 weeks.- During the last weeks of development Testers would be included and a thorough testing would be conducted. This is expected to take roughly 2 weeks of time.- All bugs and issues are taken up to development and another week would be spent for corrections.- Once the website passes the QA, the website is moved to the staging environment and the content migration process is initiated. Both the processes run in parallel and are expected to take roughly 1 weeks of time.- During the same time CMS training would be conducted for the administrator and authors of the website which is given for 1 week with hands-on sessions for the users. 2-4 hours per day training would be provided to the stakeholders.- The website would then be tested again for any discrepancies and any issues are taken care of.Overall the project is expected to take around 16-17 weeks of time and would be ready to go livetowards the end of June, 2016.19 February 2016 32 | P a g e

5.3 PROJECT CONTROL AND MONITORINGTransparency is the core of our process and we take it as our prime responsibility to keep our clientalways updated of the progress of the project. We follow evolved development methodologieswhich keep the stakeholders as the focal point of all discussions and thereby keep them informedof all details including even the minute ones.We make use of various Project Management Tools which assists us in proper logging of efforts,communications and plans at one place for better tracking and control.At initiation of each stage of development a written plan is shared with the stakeholders and afterthe completion of the stages formal sign offs are taken to ensure that both the parties are on thesame page while progressing through the project. Any discrepancy is taken at high priority and all theprofessional arrangements are done to make resolve it immediately before moving to the next step.Appropriate reporting including Gantt Charts for project plans & revisions, Burnup or Burndownreports for project progress, Resource & Budget consumption reports and various other relevantreports are prepared at regular intervals for better monitoring.A dedicated account manager is made available in London, UK, who can be reached out any time forimmediate assistance if ever required. Regular Health Check meetings would be conducted by theAccount Manager where both the progress and health of the project is discussed in detail and anyconcerns are addressed with prompts turnaround.5.3.1 REPORTING SCHEDULEExtensive reporting would be used to monitor the project progress starting from Day 1. Reports aregenerated using either Microsoft Project Professional, Microsoft Excel, or through Gemini.The project is majorly categorized into three main stages for the purpose of reporting: Planning This phase includes the requirements discovery and project planning and following reports are produced:Detailed Project Plan: Resource Allocation Plan - Lists Modules and their expected completion - Assigned resources with their roles and timelines responsibilities - Prepared at the completion of requirement gatheringSupport and Maintenance Plan - Support Response Matrix - Support Process - Primary point of Contacts - Escalation Process - Contact Media - Penalties (if any) Execution With the beginning of the development phase following reports are produced at regular intervals for better visualization of the progress.19 February 2016 33 | P a g e

Daily Status Reports: Weekly Timesheet: - Prepared for each resource involved - Overall report containing how much time was - Contains what was achieved each day, what spent and what was achieved in terms of task memos. were the plans for next day and what - Smart filters for better analysis. challenges were faced, if any.Fortnight Updated Plan: Change Request: - Every fortnight the project plan is updated with what have been achieved and what is - Contains list of changes requested which were pending. not in original scope and have been requested - Revision of the completion dates if any. to be made part of the project later. - Contains their statuses whether they are complete, approved, unapproved, etc.Feedback Reports: Bug Report: - Contains list of all the feedback shared by the - Contains list of all the bugs or issues stakeholders. discovered by the client during UAT testing. - Contains their statuses whether in progress, - Metrics for the other bugs and their completion resolved, tested etc. status. - Contains their statuses whether they are resolved, in progress etc. Closure This phase marks the completion of the job and following reports and checklists are generated for this phaseDeliverables: Modules: - Contains checklist of items that would be - Contains the checklist of the modules which is shared with the client on completion used to mark the completion of each module. - Includes the sign off dates along with the list.5.3.2 PROJECT MANAGEMENT TOOLSProject Management and Business Analysis will be done using various tools including following - - Basecamp: It is a popular tool for keeping communication centralised when multiple stakeholders are involved. All communications will happen on this platform. - Gemini Tracker: An agile and task tracker will be used to maintain stories, tasks and status of each task. - MS Project: Overall, project planning will happen on MS Project. - Visio, Word, Balsamiq and xMind: Various tools will be used for business analysis, wire- framing and conceptualisation.19 February 2016 34 | P a g e

6 PROJECT COSTA clear breakdown of budget allocation for Website Build & Development and an year cost forSupport and Maintenance is given below:Website Build and Development Price (£) *Exclusive of VATRequirements Discovery & DocumentationWireframing & Designing 2080.00WordPress Theme Creation 2080.00WordPress Development 2080.00Testing & Bug Fixing 4160.00Content Migration 3120.00CMS Training 1040.00Deployment & Go Live 1040.00 1040.00 Total 16640.00Yearly Support and Maintenance Price (£)Support and Maintenance *Exclusive of VAT 1560.0019 February 2016 35 | P a g e

7 SOFTWARE OWNERSHIPClassic Informatics Limited agrees to grant the Buyer a non-exclusive, irrevocable, royalty free licenseto use copy and modify any elements of the Material not specifically created for the Buyer as part ofthe Services. In respect of the Material specifically created for the Buyer as part of the Services,Classic Informatics Limited assigns the full title guarantee to the Buyer and any all of the copyright,other intellectual property rights and any other data or material used or subsisting in the Materialwhether finished or unfinished. If any third party intellectual property rights are used in the Materialthe Service Provider shall ensure that it has secured all necessary consents and approvals to use suchthird party intellectual property rights for Classic Informatics Limited and the Buyer. \"Material\" shallmean the materials, in whatever form, used by the Classic Informatics Limited to provide the Servicesand the products, systems, programs or processes, in whatever form, produced by the ClassicInformatics Limited pursuant to this project.19 February 2016 36 | P a g e