TAC MAG - drft 1- Feb22

TAC Mag? stay engaged - stay connected A new year brings new opportunities Welcome to 2022, benefits that come with interacting and sharing ideas with With the TAC 2025 strategy late last year, we know where colleagues - which brings me to our new monthly e-mag we are headed and what we want to deliver. ‘Round-Up’. We’ve had hard-copy newsletters before, but Regardless of where we are working from, we still have never somthing like this. I hope you enjoy it and get in- a lot of great work to continue including the first steps of volved by asharing your own stories. outcomes with com- our TAC 2025 implementation plan, delivering key actions mitment, tenacity and compassion. I am confident that within our Reconciliation Action Plan (RAP), and develop- our exceptional leadership team and the 1,200 skilled and ing and submitting our inaugural Gender Equality Action Plan (GEAP). Alongside these big projects, we won’t lose focus on our mission to champion road safety and help those injured get their lives back on track. It’s at the heart of what we do at the TAC, and is central to our new organisational purpose ‘To care for everyone who travels on Victoria’s roads’. We’ve already made inroads in this space with the launch of our new motorcylist safety campaign xxxxx. One of the difficulties of remote working has been trying to stay connected. There’s much to be said for saving on travel time into the office, but there’s no replacing the [email protected]

Strategy 2025 A new mission, new vision and, for the first time, a new PURPOSE... Our TAC 2025 Strategy was officially launched success. That’s not the TAC. So we have a new PURPOSE - noun: an intention or aim; a at the end of last year, but it’s now that the jour- purpose, new vision, new mission – but a burn- reason for doing something or for allow- ney officially begins. ing ambition remains for this company to be ing something to happen The strategy, which replaces the TAC 2020 better than it has been. Strategy, will provide a roadmap for the busi- “The Strategy builds not just on the learn- PRIDE - noun: a feeling of pleasure and ness over the next five years. ings of our previous TAC 2020 Strategy, our satisfaction that you get because you or Those of you who attended our last CEO ses- world-leading research and the input of clients people connected with you have done sion of 2021 will have heard the enthusiasm of and key stakeholders, it has also been shaped or got something good our ELT heads for what the strategy means for by opportunities the pandemic presented to each of their respective areas across the four think differently about who we are and how we Our TAC My Purpose My Pride campaign directions of Road safety and prevention, Val- function,” Joe added. provides an opportunity for all TAC staff to ue based healthcare, a Next generation claims consider the meaning of ‘connection’ – not only model and Digital and data enablement. The new strategy includes: to each other, but to our own sense of pride and Measures of success will include a halving of purpose. road deaths by 2025, a sustainable scheme, bet- • A new vision – To be the world’s safest It is also about spotlighting the incredible peo- ter outcomes for our clients and a more inclu- place for road travel ple of TAC. sive workplace culture. • A new mission - To champion road It speaks of our people - their passions both Strategy 2025 includes a new corporate vision, safety and help those injured get their lives at work and outside of the TAC, and the pride new mission and, for the first time, a new pur- back on track, and for the first time, they take in the work we do. pose, that, according to CEO Joe Calafiore, has • A new purpose - To care for the lives of been shaped by feedback from clients, provid- everyone who travels on Victoria’s roads GET INVOLVED! ers and other stakeholders. Importantly, our TAC values (link) remain “We spoke to hundreds of people and asked unchanged. These were created by staff and we A number of staff have been profiled what do you think about the TAC, what do you believe they are among the best of any organi- to date, but we would love to tell your know about us, what do you like and don’t like sation. story. If you are interested in sharing and the insights we received were really quite your story - at work and outside of it, uplifting,. please contact [email protected] “The passion that we have for this company is not only shared and matched by our clients, in many respects they’re actually stronger, ditto our stakeholders, ditto our providers. There is a sense of ownership in the Victorian communi- ty for this institution,” said Joe.. “What we’re going to be doing through the TAC 2025 Strategy is setting a higher bar. This is not a company that believes that survival is

Strategic direction 1 Strategic direction 2 ROAD SAFETY VALUE BASED HEALTH CARE The Victorian Road Safety Strategy 2021-2030 signifies a new era in Supporting our clients to achieve the best health outcomes possible the way we work with our road safety partners to prevent road trauma. is at the core of everything we do. What those outcomes are for each The new strategy sets out how we will work more closely than ever be- person – what constitutes getting their ‘life back on track’ – is unique. fore to halve the number of lives lost on Victorian roads by 2030, and “Put simply, it’s about achieving those health ultimately reach zero deaths or serious injuries by 2050. outcomes that matter to the client and that are delivered at the right cost. This best use “Both of these targets are really ambitious of resources also matters to us. and we need to do a lot of work to achieve It’s effectively an incentivise-funded model that them... Our aim is to do the TAC out of a job. sees payments linked to the achievements of Sam Cockfield those outcomes Head of Road Safety Liz Cairns xxxx Strategic direction 3 Strategic direction 4 NEXT GENERATION CLAIMS DIGITAL & DATA MODEL The support we provide clients must be done in the most socially and With new digital technologies and the power of data, we have the op- economically appropriate manner and as expeditiously as possible. portunity to improve everything we do — how we support our clients, Our next generation claims model is key to this work, helping us pro- target where we invest in prevention, manage the scheme sustainably, vide better support than ever before. and help our people to better do their jobs “ “We’re really seeking to deliver the best possi- Data and digital is really about enabling val- ble life and health outcomes for our clients - ue-based health care, the next generation enabling to be as independent of our scheme as claims model and putting the right technology possible. We really need to continue to evolve our tools and insights in the hands of our employees. model and ensure we’re a contemporary organisa- tion that meets client and community expectations Brad Kemp in this increasingly digital world. Head of ITSS Nat McColl Head of Rapid Recovery

Behind the scenes xxxxx New campaign targets motorcyclist safety Our first road safety campaign for 2022 - Only Andrea’s story Kidsafe & TAC team up for protected for a moment - implores motorbike new driveway campaign riders to “Protect their body on every ride” by wearing approved safety gear every time they The TAC has teamed up with KidSafe Vic- head out on the road. toria for a confronting new campaign to pre- The campaign is graphic and forthright in vent children from being killed or seriously demonstrating the shocking reality of what oc- injured in driveway accidents. curs when a motorcyclist comes off their bike at In the past 18 months in Victoria, at least high speed. It needs to be. two children have been killed in low-speed In 2021, 43 motorcyclists were killed on Victo- run-over incidents. Every year in Australia, ria’s roads, an increase of nine on the previous on average seven children aged 0-14 years year and already, just six weeks into this year, a are killed and 60 are seriously injured due further 10 riders have died. to driveway run-overs – children under five Despite making up just four percent of regis- years of age are at greatest risk. tered vehicle owners, motorcyclists remain one A hard-hitting video is at the centre of the of our most vulnerable user groups. Our own campaign, which shows the shocking mo- TAC figures show they account for 16 percent ment a father fails to see his child when re- of annual deaths and 20 percent of serious in- versing out of his driveway, with the tagline juries. ‘if you don’t know, don’t go’. Their risk of death and serious injury is 38 per- “We know children are vulnerable on the cent higher than car drivers and passengers. roads and in our driveways, so it is critical For these reasons, they need as much pro- that we do everything we can to protect them tection as they can get and safety clothing, in – that’s why the TAC has thrown its support the form of jacket, pants, boots, gloves and of behind this important KidSafe Victoria cam- course helmet, is one important way of mitigat- paign,” ssaid CEO Joe Calafiore. ing the risks. Our new campaign is running across online film, radio, newspapers and our social media platforms. As always, we ask you to share our TAC social media platforms.

Reconciliation Our chance to make a difference TAC’s Reflect RAP artwork The TAC is committed to building long-term reconciliation picture, every little step like this Norm Stanley’s stunning painting ‘The roads and meaningful relationships with Aboriginal one has the potential to a make big difference. that keep us connected’, was commissioned as and Torres Strait Islander peoples whether, it be Nyatni – thank you part of our RAP journey. Taking pride of place employees, clients or the community. Jason Lardelli, within our Geelong headquarters, it will serve On Tuesday 16 November 2021, we officially Head, Scheme Performance and the TAC RAP as an important visual reminder of our com- launched our RAP in a celebration at our Gee- Working Group mitment. long headquarters. Our RAP is based on the Norm, a father of five, lives on Wadawurrung theme ‘Reflect’ and will serve as a blueprint for Country and is connected with the Kurnai/ our organisation to improve and enhance our Wotjobaluk people. relationships with the Aboriginal and Torres “We’re incredibly fortunate to have this art- Strait Islander Community. work created to represent our RAP Reflect and We are genuinely proud of our TAC Reconcil- our commitment to reconciliation of Aborig- iation Action Plan (RAP). It marks an import- inal and Torres Strait Islanders. The artwork ant milestone for our business - one that I truly will feature on our RAP document and will be hope will deliver meaningful and lasting out- placed in the foyer of Geelong HQ to welcome comes. all Aboriginal and Torres Strait Islander people Australia’s First Nations people have expe- to our TAC office,” said CEO Joe Calafiore. rienced significant injustices and great hurt stretching back more than 200 years. This is HAVE A RAP QUESTION OR SUGGESTION? well documented. Please reach out to members of RAPs are a Reconciliation Australia initiative our TAC RAP Group aimed at assisting businesses like ours to em- bed the principle and purpose of reconciliation In the artists’ words: into our workplace culture. Our RAP focuses on the theme ‘Reflect’ and encourages greater “The background represents our beautiful land and waterways of Victoria. At the bottom left-hand awareness of our indigenous history and the corner, there is a roundabout. This represents the many directions we may take on our journeys. inequalities that still exist today. It is our com- More importantly, it represents the TAC target in the centre and the target number of zero surround- mitment to do better. ing the target. This sits at the start of the roads that keep us connected. While we at the TAC cannot change the past, Traditionally, we followed our waterways, our rivers, creeks and streams much the same as we do like the more than 1,100 Australian businesses our roads today. We had songlines to follow like a GPS and rules connected to them to keep us safe and organisations who have created their own and to guide us on our journey. RAP, we can play a part in bringing about a bet- The roads that travel around the canvas are not as they would be on a map. They represent to me the ter future for all Aboriginal and Torres Straits roads I like to follow when we go for our travels; Barwon Heads, Torquay, Great Ocean Rd, Mildura, Islander people. Lakes Entrance, Hamilton to name a few. Key to the success of our RAP will be con- The red circles/campfires represent all 38 tribes that belong to what we now call Victoria, some are sidering indigenous people in every aspect of bigger than others. The white dots surrounding the larger campfires represent the five-year average our business decision-making and interactions of lives lost on our roads (256). with the broader community. Each campfire has 17 dots, but one has 18. The 18th dot is a personal one for me and makes the extra While our role might be small in the broader number to get 256.”