Total Focus Australia

OUTPLACEMENT,REDUNDANCYOUR APPROACHTO ASSISTINGEMPLOYERSOutplacement SupportLift MotivationReduce Sick leaveProvide Effective & Efficient OutcomesTotalFocus Total Focus Australia Pty LtdAustralia ABN: 48607060588 Motivation – Respect – Passion – Education – Inspiration

Sydney - Newcastle - Central Coast - Brisbane - Hobart - MelbourneTABLE OF CONTENTS:Welcome to Total Focus Australia 3 Professional Memberships 3 Introduction and Company Overview 4 Our EAP Service Mission 4 What We Offer 5 Diagnostic Tools 5 Our Director 5 6Contact With Clients 7Accountability 7 7 Monthly Reports 8 Reporting 10Key Professional Personnel 10Service Delivery Methodology 10 Quality Control and Supervision 11 Staff Strategies 14 Methods, Models and Tools 14Service Provision Process 14 Coaching and Career Management Process 15 Information Management 15 Database Management 15Employee Assistance Programs 16Additional Services and BenefitsOffice Locations

WELCOME TO TOTAL FOCUS AUSTRALIAThe workplace can be stressful, and stresses can be exacerbated by issues in the work place andin private life. At Total Focus Australia, our goal is to help people be the best they can be at workand at home, and to offer effective Outplacement and Redundancy Options for companies whoneed to change their staffing requirements, whilst protecting their brand.We walk with our Clients on a journey that assesses the challenges they face and plots a courseto overcome obstacles and regain brand or career positioning, achieving targets. ambitions andbuild strong relationships.We are passionate about inspiring our Client’s staff (even when exiting the workplace ), withconfidence and equipping them with the abilities to know, see, and achieve their goals. Ourintegrated coaching and counselling services and professional expertise in all aspects of EAPservices and programs that ensure all staff feel maintained and supported by their employer.Total Focus Australia is linked with many varied professionals around Australia. From Counsellors,Coaches, Psychologists and Socials Worker’s to Copy-Writers and HR Document Editors. Thisensures we have the correct tools and personnel to cater for all the needs of Employers and Staffalike.Professional MembershipsMember of the Association for Contextual Behavioural ScienceMember of the Business Enterprise CentreMember of PAI Psychometric Testing Association

Introduction Total Focus Australia was established in 2012 in the Central Coast ofand Company N.S.W and Newcastle, and now has spread the reach to provideOverview services in major capital cities, including Tasmania, and Regional Australia, tailoring our services and our professionals to match the demographic needs of communities, business and individuals with them. Drawing on over 25 years of experience in management, corporate and small business expertise, we now offer a wide range of employee assistance, career management, executive coaching and related services to companies and individuals Australia wide. All services are matched with a psychological coaching model specially designed by Total Focus Australia.Our EAP At Total Focus Australia, we view Employee Assistance ProgramsService (EAPs) as a vital aspect of organisational support, and a significant andMission important element of Human Resources Management. We believe that we offer the efficacy required from an EAP to produce, influence and enhance the effective functioning of the people processes within an organisation. Our internal systems of assessment, internal audits and people management contributes to the success of our EAP programs and individual services, providing effective and efficient support to an employer. Our staff are of the highest caliber, equipped with not only the training and skills necessary but the right blend of professionalism and empathy to ensure the services are provided with optimum quality and outcomes. Our EAP services attend to a wide range of psychological and internal career transition issues that organisations face widely across Australia. Our experience has revealed that a close working relationship between the EAP’s and the organisations Human Resources Management is shown to be beneficial in terms of the broader organisational issues. As such, we focus on a collaborative approach toward all our partner organisation and EAP services, ensuring the Human Resource Management team are constantly kept in the “loop” and that we are addressing each part of the EAP services that enables the organisation, and the staff within to blossom throughout our involvement.

What We OfferTotal Focus Australia operates many specialised areas of supportservices. Our suite of EAP services cover the below areas and staffneeds, offering Mental Health Services, and Personal Counselling andCoaching for both groups and individuals.Transition coaching General counsellingConflict resolution/mediation Career Transitionareer transitionExecutive coaching Outplacement servicesCritical Incident De-Briefing Behaviour ModificationCareer development coaching Career counsellingVocational testing Staff counsellingInterview training Hidden market applicationsRelationship Counselling Retirement ManagementDiagnostic ToolsWe have many years’ experience using these diagnostic tools: P.A.R. John Holland Vocation Testing Services Disc® Myers-Briggs Type Indicator® Human Synergistics Toolset – Life Styles Inventory™, Group Styles Inventory™, Organisational Culture Inventory®, Organizational Effectiveness Inventory®, Leadership/Impact®The Kantor Institute – Behavioural Propensities Profile (Structural Dynamics) Hogan Assessments diagnostic series Patrick Lencioni – The Five Dysfunctions of a Team

Our DirectorNaomi founded Total Focus Australia to provide NAOMI PEARCEeffective EAP and Redundancy Systems tobusinesses around Australia. Her passion extends Director and Executive Programto working closely with the people at the cross manager of Total Focusroads of their lives, which typically occurs Australia Pty Ltdmid-career. Naomi is dedicated to ensuring ourmission and values remain central to our work, and Employment can providethat Total Focus Australia employees and financial independence, acontractors demonstrate to our Client’s that we are better standard of living andtruly in their corner. improved physical andHer passion for initiative program design and mental health.”effective psychological coaching has led TotalFocus Australia to successfully navigate employee Ross CE and Mirowsky J.assistance, outplacement services, and mental Does Employment Affecthealth specialised services for many of the leading Health? Journal of Healthindustries and those within for several years. and Social Behaviour 1995,Naomi has been nominated for Telstra Business Vol. 36 (September):Woman of the year 2017 230-243It is her passion that has attracted the amazingtalented professionals that work tirelessly withorganisations around Australia, including ourDoctoral Level Psychologist whom has workedwith many and varied organisations and peoplearound the world including most recently theUnited Nations. Naomi Pearce has a backgroundin Marketing and Communication within the mediaindustry, and holds a current certification andqualifications in Counselling, Coaching andPsychology as well as Communication andJournalism.CONTACT WITH CLIENTSContact with ClientsWe believe that the best results are achieved when our Clients and professionals build a relationshipwith each other. As such, we prefer that our services are conducted face to face. We have officeslocated in the Sydney CBD, Chatswood, Erina in the Central Coast, the Hunter Region and in theNewcastle CBD.Where Clients may have difficulty meeting at one of our offices due to their location or schedules, weare able to provide many of our services over the Telephone, through Skype, and even Email whereappropriate.

Point of ContactOur Clients benefit from being assigned a professional that best meets their needs, who maintainscontact with them throughout their services. We find this approach assists in maintaining a trustrelationship, and allows communication to remain open and smooth.We have a great team of support people including copywriters and HR professionals as well as themental health specialist Psychologists, Coaches and Counsellors.We understand that some Clients may be unsure of our services and whether they would like toparticipate. We are always happy for Clients to contact us with any questions, and we are alsohappy to contact prospective Clients and explain our services and our goals to them prior to theseservices being acquired.“Employment can provide financial independence, a better standard of living and improved physicaland mental health.”Ross CE and Mirowsky J. Does Employment Affect Health? Journal of Health and Social Behaviour1995, Vol. 36 (September): 230-243Point of DifferenceThe team at Total Focus Australia pride themselves on perfectly integrating wellbeing services,career requirements, and motivational coaching through all our professional sessions. The point ofdifference being that we offer practical support systems, a local knowledge (as we only use localprofessionals in each of the areas that we have a presence) which guarantees practical guidanceand the ability to understand the industry and organisation we are working with.We hold the highest degree of integrity in every aspect of our provision of services. We offer a veryperosnalised service that takes the burden off the organisations management and re motivates staffwith almost near perfect outcomes.Our professionals have experience working with Clients who have been through challenging andtraumatic situations, and our services are provided with the mental health and general wellbeing ofour Clients in mind. ACCOUNTABILITYMONTHLY REPORTSWe are firm believers in transparency, and we provide reports to let you know how the Client isprogressing, and the plan moving forward. These reports will not include confidential or personalinformation, or any other information the Client does not wish to divulge.We conduct internal audits and reviews in accordance with our Quality Assurance Policy on aquarterly basis.Reporting:Total Focus Australia provides comprehensive monthly reports on the delivery of services whereservices have been requested by an employer, company, or other organization. Depending onneeds, reports are provided when the service commences, on a monthly basis, and at theconclusion.Clients are provided reports of process, outcomes of tests, and a comprehensive final report.

Key Professional Personnel Total Focus Australia – Counselling & Coaching Specialist and Psychological Career Profiler Naomi is trained in Coaching, Communication Counselling and Psychology, with a background in Media Marketing, Journalism and Corporate Human Resource Management. Naomi has specialised in assisting professionals transition from one career to another, whilst they maintain; life, financial, environmental and wellbeing goals for the last 10 years, as well as design the EAP and Outplacement Programs initiated throughout Australia. Naomi has been nominated for the Telstra Business Woman of the Year 2017. Gene Johnson PhD – Head Psychologist Gene is an Organisational Psychologist with 25 years of experience in corporate consultancy, government, and academic sectors. Gene has extensive experience in assessment and leadership development, including managing Ford Motor Company’s outsourced People & Business Solutions, and working as the director of Dell’s EMEA Talent Management. Gene has strong experience working with long-term unemployed who face major challenges as they move back into the workforce. Gene is certified to use a variety of vocational and psychometric clinical testing His most recent work was with the staff of the United Nations. Sarah Gamble - Communications and Development Manager Sarah has qualifications in Welfare, Marketing and Communications and varied experience working in not for profit and for profit organisations. Sarah utilises her organisational and relationship building experience in her role as Communication and Development Manager, and is Total Focus Australia’s key corporate contact. Psychology Team: The psychology team consists of qualified professionals who have been through our recruitment process, and who are able to provide high quality services around Australia. Copywriting Team: The copywriting team consists of 12 specialists across several different industries, whom are highly skilled in the written word, and the need for industry focused applications and personal marketing documents

SERVICE DELIVERY METHODOLOGYQuality Control and SupervisionPhase 1 RecruitmentWhen recruiting, emphasis is placed on the recruitment of high caliber personnel with suitablequalifications and proven experience.Prospective contractors are interviewed personally by a panel of our Management selected byDirector Naomi Pearce, to ensure they will carry the vision of Total Focus Australia forward, and toensure they are personable and capable of meeting Total Focus Australia’s values and standards ofcare and quality, and professional experience.Contractors are provided with copies of our HR Policy and Procedure Manual, as well as all otherappropriate policies, to ensure they understand expectations.All our contractors go through induction and training sessions to ensure they understand ourphilosophy and execute their work professionally in accordance.Phase 2 SupervisionNew coaching and counselling contractors are supervised closely for the first three months by theCoaching Coordinator, and facilitators and other contractors are supervised by the Research andDevelopment Manager. This ensures they are executing all aspects of their work to our highstandards and boutique philosophies.Phase 3 ReviewReviews of the service delivery of contractors occurs every 3 months to ensure they are resourced,up to date with appropriate registrations and training, meeting the expectations of clients andupholding governance standards.Contractors are required every 12 months to participate in our in-service training, and with their ownprofessional organizational workshops and training.Feedback ChecksEvery client is invited at the conclusion of the provision of services to provide feedback on theservices they have received. All complaints are investigated, and form part of the internal audit thatis conducted quarterly (see our Quality Assurance Policy and Manual).

Staff StrategiesStaff Induction We have an open communication policy, and encourage the sharing of ideas. QuarterlyStaff and contractors take part in induction meetings are held with staff and contractors, andsessions, and are provided with copies of polices regular meetings are encouraged with supervisors.and procedures. Methods, Models and ToolsA meeting is held to introduce new staff andcontractors in their relevant offices, and they are Point of Differenceallocated a support person to whom they can askquestions from until they are comfortable and Total Focus Australia continually runs research andfamiliar. development, reviewing and updating models and practices to ensure they remain current. As such,Retention our methods and tools continually evolve and are customized as we draw from relevant researchTotal Focus Australia provides services aimed at and from the resources of Professionalrestoring relationships and connections and Associations.building strong impactful careers in areas whereclients passions lie.We have the same approach in our workplace, Our unique formula bring together aspects ofand highly value our staff and contractors. There is results coaching programs, aspects ofno toleration of any kind of bullying or anti-social psychological behaviourism models, cognitiveor discriminatory behavior, and staff are behavior therapy, and effective and strategicencouraged to work collaboratively, not practical career tools.hierarchically. We welcome staff from diversecultures. Our coaching is action based and forward thinking, and includes a component of counsellingStaff and contractors are expected to take part in to address past issues and context to ensureteam building activities and social events to build there are no hindrances to future development.cohesion.

Reflective Journal TOOLS Diary Action JournalPast COUNSELLING COACHING Future Past Challenges Status Past Environments Certainty Work Life Challenges Autonomy Location Issues Relatedness Family Background Fairness Psych Work Up *SCARF Model of Social Threats and RewardsPsychological Challenges Actions Challenges GoalsTools Include: Example 25 P.A.R. John Holland Vocation Testing Series 98 DiSC® 84 Myers-Briggs Type Indicator® 67 Human Synergistics Toolset – Life Styles Inventory™, Friends and Family Significant Other Group Styles Inventory™, Organisational Culture Inventory®, Organizational Effectiveness Health Personal Growth Inventory®, Leadership/Impact®The Kantor Institute Behavioural Propensities Profile (Structural Dynamics) Money Fun Leisure Hogan Assessments diagnostic series Home Environment Patrick Lencioni – The Five Dysfunctions of a TeamACT Case Formulation FrameworkThe goal of ACT is to help clients consistently choose to acteffectively (concrete behaviors in alignment with their values)in the presence of difficult or interfering private events.Target Problem Refine into Function Response Classes Link Treatment To Analysis Career

Initial Consultation Intake Appointment and Service Planning SessionChallenges Service Commemcement Desired Strategic Thinking Results Relationship BuildingOvercoming GOALS Definition foChallenges Success Service Execution Psychometric Assessments Counselling Coaching Analysis OutcomeSERVICE PROVISION PROCESSCoaching and Career Management Process1. Receive Work Order/Referral.2. Confirm receipt of the referral and confirm authorisation to contact client.3. Confirm client participation.4. Allocate the client a Focus Person (Focus Person: the professional delivering the services who will be the client’s primary point of contact). Allocation will depend on Client’s needs, and location, and location of delivery and permissions.5. Contact the client and provide them with a Welcome Pack, including forms to complete depending on the nature of the service, and the details of their Focus Person.6. Administrative staff will remain in contact with client and ensure all forms are returned in a timely manner.7. The Focus Person will be provided with the client’s completed forms, and any needed resources and materials to provide the services.8. The Focus Person will allocate the client available sessions, or book in appointments with the assistance of Administrative Staff where necessary to ensure times and locations are available.9. Administrative assistants will assist the Focus Person in confirming on-going appointments with the client, and ensuring the Focus Person has the materials/resources needed to complete the services.10. At the conclusion of the services, the client will be provided with a report, depending on the service, and an invitation to provide feedback.11. The referrer will be provided a report of the outcome of the services, omitting confidential information.

INFORMATION MANAGEMENTInformation SystemsTotal Focus Australia uses a file sharing network to collect, store and organise our information andfiles. Files are hold on our computer system for easy access by our staff, and most information apartfrom sensitive and confidential information is entered into our system from client files. Physical files arekept securely when stored in the office, or are held under the care of the treating professional.Database ManagementTotal Focus Australia’s database is carefully managed and organised to make sure resources and filesare easily accessible and stored correctly. We use a simple database management system, as ourrequirements are not complex.EMPLOYEE ASSISTANCE PROGRAMSOur SpecialtyOur dedicated team of professionals provide tailored employee assistance services. Our servicesinclude all aspects of counselling, executive and motivational coaching, mediation, conflictmanagement, workplace behaviour such as bullying and career support.Our services offer hope and ensure effective outcomes for people going through life challenges atwork or at home.Total Focus Australia operates many specialised areas of support services. Our suite of EAP servicescover the below areas and staff needs, offering Mental Health Services, and Personal Counselling andCoaching for both groups and individuals.Transition coaching Outplacement servicesConflict resolution/mediation Behaviour ModificationExecutive coaching Career counsellingCritical Incident De-Briefing Staff counsellingCareer development coaching Hidden market applicationsVocational testing Retirement ManagementInterview training Employee Assistance Counselling for Existing StaffRelationship Counselling Community Support for retiringGeneral counselling Access to resources from ACBSCareer Transitionareer transition

ADDITIONAL SERVICES AND BENEFITSDiscounts:Discounts are provided for group training and group workshops as follows: Number of Participants = discount of 10%We have access to discounted legal support.Diagnostic ToolsTotal Focus Australia has access to varied diagnostic and clinical tools as part of its membershipwith professional bodies. All professionals are required to be a specialist in at least one diagnostictesting method to work with us.Other Services include:Conflict resolution services;Workplace bullying;Staff retention;Relationship and Marriage Counselling;Psychological services.Vocational and Psychometric testing

TotalFocus AustraliaOFFICE LOCATIONSCHATSWOOD: Level 20, Regus Suite, Zenith Building, 880 Pacific Hwy, ChatswoodCBD SYDNEY: Level 20 / 21, The Regus Suite, Darling Park Centre, Darling Harbour, Sydney 2000NSW CENTRAL COAST Regional Office: Highpoint, Suite 2A, 257-259 Central Coast Highway,Erina, NSW 2250MELBOURNE CBD: Level 3, 303 Collins St, Melbourne 3000BRISBANE (CBD): Riverside Centre, Level 18/Riverside Centre 123 Eagle St, Brisbane City QLD3000ADELAIDE (CBD): Level 5/121 King William St, Adelaide SA 5000NEWCASTLE (CBD):HOBART CBD : Hobart Corporate Centre, Level 3, 85 MacquarieStreet, HOBART, 7000