Total Focus Test

INFORMATIONMEMORANDUM ABN: 48607060588 Total Focus Australia Pty LtdLocations Contact Sydney CBD Central Coast Regional Offices 1300 858 323 North Sydney Melbourne CBD Newcastle CBD Melbourne Regional Offices [email protected] Brisbane CBD Adelaide CBD www.totalfocusaustralia.com.au www.counsellingandcoaching.com.au

ContentsABOUT TOTAL FOCUS AUSTRALIA........................................................................................................... 4 Locations ............................................................................................................................................. 4 About Us ............................................................................................................................................. 5 Our Background .............................................................................................................................. 5 Who We Are........................................................................................................................................ 6 Our Director: ................................................................................................................................... 6 Our Team: ....................................................................................................................................... 8 Business Structure of Total Focus Australia........................................................................................ 9 What We Do......................................................................................................................................10 Our Clients ........................................................................................................................................11 Our Mission, Vision & Values............................................................................................................12OUTPLACEMENT AND REDUNDANCY SERVICES ...................................................................................13 Our Outplacement Specialists...........................................................................................................16 Outplacement Solutions ...................................................................................................................16 For Companies ..............................................................................................................................16 Redundancy & Career Support .........................................................................................................17 For Individuals...............................................................................................................................17 Research on the benefits of Outplacement services ........................................................................18INDIVIDUAL SERVICES ...........................................................................................................................22 Psychometric Testing/Vocational Testing.....................................................................................24 Personal Counselling.....................................................................................................................24 New Business Coaching.................................................................................................................24 Career Coaching and Counselling .................................................................................................24 Career Coaching ............................................................................................................................25 CV Augmentation..........................................................................................................................25 Interview Techniques and Tips .....................................................................................................25 Interview Style Assistance.............................................................................................................25 Cover Letter Writing......................................................................................................................26 Career Planning Evaluation and Report........................................................................................26 Personal Career Profile .................................................................................................................26 The Summary Document ..............................................................................................................27 Career Support for Individuals ......................................................................................................27

Career Management Packages: ....................................................................................................28YOUTH SERVICES...................................................................................................................................30 Our Specialised Educational Programs: ............................................................................................31 Our Practical Career Solutions Include: ............................................................................................32 Vocational / Psychometric Testing................................................................................................32 Career Counselling/Coaching and Course Advising ......................................................................32 Interview Training .........................................................................................................................33 Resume and Cover Letter Services................................................................................................33PERFORMANCE AND ENGAGEMENT STRATEGIES ................................................................................34COUNSELLING AND COACHING SERVICES ............................................................................................38 Individual Services.............................................................................................................................40 Couples Counselling and Coaching ...................................................................................................41 Wellbeing Groups .............................................................................................................................41 Endorsements ...................................................................................................................................42 Contact .............................................................................................................................................. 44Phone: 1300 858 232Email:Website: [email protected]: http://totalfocusaustralia.com.au http://counsellingandcoaching.net.au

ABOUT TOTAL FOCUS AUSTRALIALocationsWe have offices in each state and Capital City in Australia, with the exception of WA.  CHATSWOOD: Level 20, Regus Suite, Zenith Building, 880 Pacific Hwy, Chatswood  CBD SYDNEY: Level 20 / 21, The Regus Suite, Darling Park Centre, Darling Harbour Sydney 2000  MELBOURNE: (CBD): Level 3, 303 Collins St, Melbourne 3000  BRISBANE (CBD): Riverside Centre, Level 18, 123 Eagle St, Brisbane City QLD 4000  ADELAIDE (CBD): Level 5, 121 King William St, Adelaide SA 5000  NEWCASTLE CBD: Nineways Business Centre, 2 Portside Cres, Maryville NSW 2293  CENTRAL COAST Regional Head Office: Highpoint, Suite 2A, 257-259 Central Coast Highway, Erina, NSW 2250Not near one of our offices? No problem! We can arrange for conferences to takeplace over Skype or over the phone.

About Us We provide, and have been providing for some years, effective job seeker programsOur Background for a wide variety of industries in many of the capital cities of Australia and regionalTotal Focus Australia was established in areas. This presents individuals with an2012 in the Central Coast of N.S.W., opportunity to participate in highly targetedquickly expanding to the East Coast of career services that offer hope for their newAustralia and regional areas, tailoring our direction. Some of these services includeservices and our professionals to match the career counselling and coaching,demographic needs of these communities. vocational testing and CV writing, to name but a few.Drawing on over 25 years of experience inour management team’s corporate and We have skilled therapists who can createsmall business expertise, we now offer a a career path and life plan to assist thewide range of outplacement, career individual not only to cope with the changemanagement and related services to in their career status but grow by beingcompanies and individuals across several given the opportunity to enhance theirEast Coast centres and Australia wide. status.We are passionate about the need for Total Focus Australia has a team of award-comprehensive support for people winning resume writers and employmentundergoing midlife career changes and strategists, skilled interview coaches andthose being the subject of corporate psychological counsellors who are expertsredundancies. On many occasions, once a in diverse career options as well as socialredundancy is executed through media platforms and modern job searchoutplacement, these valuable people are techniques.sometimes forgotten. Total Focus Australiaprovides a vehicle for both businesses and Our experts have extensive backgrounds inindividuals to use in filling these gaps and counselling and psychology and thus areensuring maximum satisfaction for all specialists in the psychologicalconcerned. development of young people including people who have diverse cultural andTotal Focus Australia also has extensive vulnerable barriers that prohibit them fromexperience working with youth from successfully finding and securingdisadvantaged cultural backgrounds, youth employment.with learning difficulties, drug and alcoholaddictions and young people whoexperience mental health barriers andhomelessness.

Who We AreOur Director:NAOMI PEARCEDirector and Executive Program Manager of Total Focus Australia Pty Ltd Director of Total Focus Australia Pty Ltd (TFA), Naomi Pearce, has a background in Marketing and Communication within the media industry. Having worked in the Media industry for over 15 years (culminating in work for a national publication throughout Australia), Naomi’s passion was ignited for helping people in the corporate and community sector. She then undertook further training in coaching, psychology and counselling. Following completion of this, Naomi founded and shaped Total Focus Australia.Naomi holds a current certification and standards in our work for Client’s, and inqualifications in Counselling, Coaching our relationships with Client’s.and Psychology as well asCommunication and Journalism, and is Developing strategies and programs tofinalizing her Honours at Deakin benefit young people entering the workUniversity in Psychology. force is a passion for Naomi, as is:Naomi founded Total Focus Australia in  Liaising with potential employers;order to pursue her passion of working  Producing and implementingclosely with the people at the cross roadsof their lives, which typically occurs in the programs for people transitioningcareer sectors of life. Naomi is dedicated across industry career paths;to ensuring our mission and values  Designing and implementingremain central to our work, and that Total counselling and coaching programsFocus Australia employees demonstrate for exiting staff and individuals whoto our Client’s that we are truly in their are experiencing or havecorner. experienced redundancies, and;  Providing training and groupNaomi ensures our professionals are as counselling for institutions,excited about positive outcomes as our corporations and our in-houseClient’s, and strive to uphold high workshops at TFA.

Naomi’s experience encompasses:  Program Manager and initiator of Engagement and Wellbeing programs throughout the Central Coast, Hunter regions, Sydney and Queensland, resulting in exceptional job sustainability  Coaching and counselling individuals to excel in their lives and careers  Experience in strategizing transition programs for small to medium sized companies in Human Resources opportunities for growth  Over 10 years of National Marketing Management, Strategic Marketing Design and Implementation of media campaigns on the Australian media print landscape  Author of 8 Career Coaching programs being successfully conducted in Melbourne, Sydney, Brisbane and on the Central Coast of NSW  Training, experience and qualifications in Psychology and Counselling  Training, experience and qualifications in Communication/Journalism  15 years of experience and implementation of Corporate Coaching and managing teams through many corporate business industry sectors  Thorough understanding and working knowledge of digital marketing and social media communications  Experience delivering redundancy services to a wide range of clients throughout the East Coast of Australia  Liaising with Stakeholders to develop key relationships in the business arenaNaomi and TFA are proudly affiliated with:  Member of the Association for Contextual Behavioural Science  Member of the Business Enterprise Centre  Member of PAI Psychometric Testing Association

Our Team:Our team consists of passionate, skilled and highly trained professionals ready to supportthose experiencing a career crisis or change, as well as ensuring businesses areequipped with effective outplacement solutions.Our professionals include psychologists, counsellors, social workers and corporatebusiness leaders from a wide range of industries. They are all supported by anadministrative team that have the extensive computer skills required to ensure theprofessional execution of resumes, cover letters, personal profiles and reports for ourclients.Total Focus Australia also has videographers and personal stylists at call to cater forindividual interview training and interview styling. Our aim is to ensure both individualsand businesses are provided with all tools necessary to ensure that the outplacement andcareer change is seamless.Our professional staff have diverse business experience across several industries andhave the capacity to understand and empathise whilst providing solid mental healthservices to clients going through serious career changes.We have an extensive network of professionals we can call upon to meet demand,meaning we can always cater to the needs our clients. Our professionals are vetted toensure they comply with our polices, and meet our standards and values.

Business Structure of Total Focus Australia Management CommitteeProgram Director Business ManagerProject Manager Intake Assessment Administration Officers Support Officers (Counsellors)HR SpecialistsSocial WorkersCopywriters

What We DoTotal Focus Australia operates within diverse areas of support services.Our suite of services cover:  Career sectors, namely corporate redundancies, individual career challenges; and  Educational services whilst maintaining integrity; and  Mental Health Services; and  Personal counselling and coaching for both groups and individuals.At Total Focus Australia, we provide the following products and services to our clients:Career/HR Support Services  Career Counselling  Career Coaching  Career/Counselling & Coaching  Hidden Market HR Services  Personal marketing for placement  Document writing (CV, Cover Letters, Selection Criteria)  Redundancy Services  Interview Training (with specialised document preparation for interviews)  Outplacement Services  Staff CounsellingYouth Services (Career Focused Services)  Psychometric Testing (Career)  Career Counselling/Coaching  Study/Course Advice  Interview Training  CV Writing  Assistance with sourcing an apprenticeship/traineeshipCounselling/Coaching Support (offered to all ages)  Counselling (Focus on Worried Well)  Coaching (Personal Life Coaching)  Counselling/Coaching (Anxiety/Depression)  Marriage/pre-marriage Counselling  Family CounsellingEducation/Community Workshops  Career Education programs for schools (Suite of 6)  Career Workshops aimed at Mid Life (Suite of 3)  Wellbeing ProgramsEducational Theatrical Presentations  Yearly Educational Presentations involving local speakers presented in a theatrical format.

Our ClientsAt Total Focus Australia, we service many businesses from a variety of industries. Our clients for theCareer/Human Resource Department are:  Businesses making people redundant or conducting large human resource changes/staff not performing/employee assistance programs  Schools (career educational workshop preparation)  Private Colleges  Corporate people needing job advice/transition  Students needing career testing, course advice, training  People being bullied in the workforce  Anyone needing career planning, direction, adviceOur Clients for the Counselling/Coaching Department  Doctors providing referrals  Local Clients needing psychological support (focus highly on the worried well)  Marriage Clients who are struggling with their relationship  Families struggling in their relationship dynamics  People recovering from trauma  People preparing for marriage

Our Mission, Vision & ValuesMission Statement:Our mission at Total Focus Australia is to ensure that all those who pass through ourdoors enjoy professional and supported services, and leave feeling they have regainedmotivation and control over the sector of their lives in which they were struggling.Vision Statement:Our aim is to be:  Known for high quality outcomes  Known for growth strategiesValues:  Motivation  Respect  Passion  Education  InspirationTotal Focus Australia aims to always maintain the upmost standard of service for ourcustomers and strives to place itself at the forefront of Mental Health, Outplacement, andCareer Services.Our exceptional employability model ensures vocational employability for our clients andmost of all sustainability, recognised through the growth of our strong and valuedoutcomes in the industry sector and the high rate of satisfaction of our clients.

OUTPLACEMENT AND REDUNDANCY SERVICES Outplacement and Career Management Services for Companies and Individuals in Sydney, Melbourne, Brisbane, Adelaide, Newcastle/Central Coast and GeelongOur dedicated team of professionals provide tailored outplacement and redundancyservices on behalf of employers for exiting employees. Our services include allaspects of career support, psychological counselling and motivational coaching, forgeneral to executive level staff.Our services offer hope and ensure effective outcomes for people being made redundantby providing a positive experience through redundancy, thus protecting the businessbrand and discouraging conflict.  We specialise in assisting through the process of Outplacement and Redundancy for companies and individuals;  We have trained and experienced professional counsellors, psychologists and coaches with wide industry experience;

 Our professionals are all registered with their respective professional associations;  We use only highly respected psychometric testing to assess job personality suitability, natural skills and ability;  Our team of administrative support professionals are available to assist with applications.We have been providing effective outplacement and redundancy programs for manyyears within the capital cities of Australia and regional areas, offering individualsaccepting the redundancies from their employers an opportunity to participate in highlytargeted career services that give hope for their new directionOutplacement Services include:  Career counselling/coaching;  Vocational testing;  CV writing;  Hidden Market Applications; and  Career Planning.The services of skills therapists can create a new career and life plan to assist theindividual to not only cope with the change in their career status but blossom by beinggiven the opportunity to enhance their status.Scope 100% TAX DEDUCTABLE SERVICE (Every dollarTFA is committed to expanding its scope of spent can be claimed atservices and is committed to being the end of the financialconsidered first choice within the coaching year)and outplacement sector. We will continueto diversify our business as required by ourcustomers and clients. Our clients’ needsare central to all our business and strategicdecisions.While we have many years’ experienceand capability in the areas of careertransition, leadership, executive andeffectiveness coaching, we are able tooffer other services as required due to ourexperience and industry connectivity.

Our ApproachBy approaching outplacement this way, we ensure that the brand is protected publicly,there is no legal recourse from the outplaced staff to the former employer, and that theremaining staff are motivated to ensure the success of the company they work for.We select our contractors by the type of the employees that we are dealing with. We usethe Psychological Registration Board to select our psychologists and the Association forContextual Behavioural Science for the other Counselling Professionals. This is critical tosuccessful outcomes for the client as our focus is always on outcomes for ouroutplacement client and their specialised needs.Further Services we can provide include:• Transition coaching:• Leadership coaching (individual and team)• Executive coaching (individual and team)• Effectiveness coaching (individual and team)• Career development coaching• Career Transition• Outplacement services• Return to work coachingWe have many years’ experience using these diagnostic tools:• DiSC®• Myers-Briggs Type Indicator®• Human Synergistics Toolset – Life Styles Inventory™, Group Styles Inventory™,Organisational Culture Inventory®, Organizational Effectiveness Inventory®,Leadership/Impact®• The Kantor Institute – Behavioural Propensities Profile (Structural Dynamics)• Hogan Assessments diagnostic series• Patrick Lencioni – The Five Dysfunctions of a Team

Our Outplacement SpecialistsAs a forward-thinking outplacement firm, our team is made up of seasoned professionalswith decades of combined experience in different industries as well as qualifications andexperience in human resources management.These industries include retail, finance, construction, media and the arts, wine productionand marketing, personal counselling and business coaching, just to name a few. Thisensures that we don’t just know how and where to place your exiting staff, we alreadyunderstand the industry challenges and experiences they are faced with.Outplacement SolutionsFor Companies “Supporting exiting staff whilst protecting your Brand”We provide: Conflict Resolution in accordance with HR legislation Staff Counselling, Coaching and Motivational Training Motivation and Leadership Redundancy Support Planning Career Management for Outgoing Staff Employee Assistance Counselling for Existing StaffWe are committed to developing successful job placement and human resource programsthat allow us to manage companies’ outplacement and redundancies in accordance withthe current HR rules and regulations.We support businesses with their major human resource challenges; such as staffredundancies and expansion through job outplacement and career management, overand above other outplacement firms. Research shows that by effectively managingoutplacement, you can maximise your remaining staff’s happiness, self-motivation andjob performance within the workplace.

Redundancy & Career SupportFor IndividualsWe understand the necessity and the value of an exiting employee being supportedthrough their redundancy or outplacement for both the employee and the business.We have successfully assisted employees with transitioning within the workforce bymaking sure employees feel valued and feel that they have been treated fairly by theiremployer.Beneficial Services:  5 (five) Career Counselling/Coaching Sessions: Designed to deal with the changes and challenges of leaving work, and discuss the best way forward to approach the job market; where to search, how to search, presentation for interviews, reviewing career choices, etc. The final session would also involve our Community Referral Manager, who will go through complimentary supportive services on offer that would be ongoing to support the staff member in other areas of his or her life if needed.  3 (three) Month Complete Application service: We locate positions in the market place which would be suitable, as well as suitable future companies to approach for placement. CV Augmentation; our copywriting staff producing state of the art cover letters and applications for submission (constantly for three months or until placement). This service has been responsible for the placement of our clients in 92% of cases since 2011.Redundancy can be one of the most testing challenges of a person’s working life or oneof the most liberating; depending on how it is managed.Following redundancy, a person has an opportunity to try something they have alwayswanted to do: embark on a new course, or simply move into a more exciting opportunitywithin the same field.

Research on the benefits of Outplacement services“There is a need for a strong relationship between the counsellor and theretrenchee.” Employees in outplacement services; do they get the help they need? Gribble, Miller 2009, Southern Cross UniversityOur team at TFA agree that it is vitally important that there be a strong relationshipbetween the counsellor and the person going through outplacement, as it is thisconnection which has been seen to make all the difference in whether the outplacementservices are effective or not in the eyes of the exiting employee.We ensure our staff are passionate and invested in their work, in order to maximise thebenefits and positive experiences of the exiting employee. “I think the biggest thing that helped in that particular case was that I was able to talk with him [the outplacement counsellor] because he didn’t know me and he was independent. I found it much more difficult to talk it through, well, particularly with my wife; it was harder to talk through your feelings and what you were going to do, et cetera, with people who knew you than it was with someone who didn’t know you but was sympathetic. So … at the particular point in time, he was certainly invaluable to me. (Ben, Interview 1)” Parris, Melissa Anne and Vickers, Margaret H. 2007, Stories of ambivalence : Australian executives' experiences of outplacement services, in AEPP 07 : Proceedings of the 15th Annual International Conference 2007, Manhattan College, New York, N.Y., pp. 108-113.Choice Career Services, Australian Outplacement Review, February 2012 “On the whole, HR managers found outplacement programs to be beneficial to both employees and the organisation and were satisfied with the service they had received from outplacement providers. 100% of respondents indicated positive experiences with their current provider.”

“Positive outcomes of outplacement services:  Reduced distress, angst and disappointment in transitioning employees;  Continued engagement of outgoing employees;  Increased confidence in employees’ ability to smoothly and quickly transition to next role;  A positive attitude change towards transitioning out and finding new employment;  Significantly improved ability for employee to gain new employment quickly;  Increased employee self-confidence with regard to the future;  Increased goodwill between organisation and outgoing employees;  Reassurance for remaining employees that exiting staff were being supported and assisted in the transition;  Improved ability for remaining employees to maintain focus at work and remain productive.”Why Provide Outplacement? Bill Satterlee, April 9, 2009: “The benefits of Outplacement far outweigh the cost of implementing a quality program. Outplacement is the most important severance benefit, both to the employee and to the company. While dollars can help an employee to survive financially during the transition, Outplacement enables the employee to make that transition more quickly and successfully. For the company, Outplacement not only provides benefits that cannot be purchased in other ways, but saves resources that may otherwise be expended on legal and organizational problems which tend to arise when Outplacement is not provided. Following are the primary benefits to the company in providing Outplacement to employees who are terminated for organizational and/or economic reasons.”Outplacement Supports Corporate ValuesMost organizations have core values that state how important their employeesare. More and more data support the link between values-driven organizations andlong-term profitability. Outplacement service demonstrates that your core values aremore than a platitude – even when you have to take the difficult step of letting someonego.

Outplacement Maintains a Responsible External ImageNegative reactions to termination can affect the company’s image for years. Employeeswho are treated fairly when terminated do not usually speak in public or to various formsof media about how bad the company was to them. Outplacement reinforces a positiveview of the company by employees and the community.Outplacement Impacts Retention and RecruitingThe way separations are handled can impact retention rates and recruiting efforts. Ifhandled poorly, valuable employees may be more receptive to opportunities outsideyour organization. And what former employees and their families say about yourorganization may affect your recruiting efforts. Outplacement supports your efforts to bethe employer of choice in your community.Outplacement Preserves the Goodwill of Terminated EmployeesMaintaining excellent relationships with terminated employees, who may later place inpositions within a client company or another company which can affect future businessof the company, ensures that future business dealings with them are positive.Outplacement Facilitates Manpower and Succession PlanningOutplacement can free management to make decisions in a timelier manner aboutindividuals who are “bottlenecking” the organization and blocking “fast trackers.”Outplacement Improves Morale and ProductivityLack of success in an organization is a shared responsibility. Providing Outplacementshows that the company has a “conscience” and demonstrates to remaining employeesthat they are valued.Outplacement May Reduce Unemployment Insurance RatesUnemployment insurance rates are based on the organization’s policies andunemployment history. Since employees with outplacement services generally getplaced more quickly and remain in their new position longer, rates can be positivelyaffected; offsetting part of the cost of outplacement.Outplacement Could Be a Negotiable Severance BenefitSome organizations use outplacement as a bargaining chip during an individualseverance negotiation. Because it is a tangible benefit of great value, separatingemployees may choose outplacement in lieu of other (more costly) severance benefits.

Outplacement Diminishes the Risk of Legal ActionThe first thing an outplacement firm can do is help affected employees vent their initialfeelings about being separated. Since departing employees who receive outplacementservices have better direction, structure and support during transition, as well as agenerally shorter job-search time, they are less likely to harbor adversarial feelingstoward their former employer, significantly reducing the risk of legal action.Outplacement Decreases the Danger of Other Forms of RetaliationThere are many stories about people striking back at their former employer. Most arenot sensational enough to reach the media, but are very costly just the same. Strongcounselling can redirect someone’s energy away from “getting even” and toward findingnew, meaningful work.In all cases, an early intervention – even at the moment of notification – can significantlyreduce the hassle and management time of terminating one or more employees. http://resourceszone.com/blog/why-provide-outplacement/

INDIVIDUAL SERVICESEnhance your StatusOur individual services provide people with the opportunity toparticipate in highly targeted quality career services that gobeyond the scope of other career service providers. We arenot reliant on funding, but on our commitment and reputation.Individual Services include: “Employment can provide financial independence, a  Career counselling/coaching; better standard of living  Vocational testing; and improved physical and  CV writing; mental health.”  Interview skills;  Style assistance; Ross CE and Mirowsky J. Does Employment Affect  Hidden Market Applications; and Health? Journal of Health and Social Behaviour 1995,  Career Planning. Vol. 36 (September): 230-243Professionals:  Resume and Cover Letter writers;  Employment Strategists;  Skilled Interview Trainers;  Psychological Counsellors;  Executive Coaches.QualityIn the development of our accredited training and in association with our industry partners,we have developed a Training and Assessment Strategy based on extensive industryconsultation. This consultation is conducted regularly and our industry partners areinvolved in the development and review of our assessment practices.At TFA, we provide the best facilities and a team of experienced trainers who have activeindustry networks, so all our students get the highest level of practical training.

We have welcomed many industry partners to our highly personalised outplacementservices. We understand the need for company changes in the competitive market suchas today’s market.From our perspective, industry engagement assists us to keep up to date with industrytrends and ensures our delivery and assessment practices are reflecting what is requiredby the industry.Our senior Executive Coaches have qualifications and extensive experience incommunication, marketing, counselling and business. With over 20 years in corporatemultinational companies and also small to medium sized businesses across very diverseindustries, we can guarantee professionalism in all our business relationships.We deliver specialist training for new job applicants in “Interview Skills”. These sessionsinclude mock interviews that are recorded and critiqued. We cover preparationtechniques, discuss appropriate documents to take to an interview, image presentation,combating nerves and many other techniques to maximise an individuals chances ofgetting the job.Individual Career PackagesOur team of Career Specialists will produce a CV, Personal Profile, and Cover Letter thatwill give the participants the edge in any job interview.At completion, the clients will have:  Completed a resume and cover letter  Identify growth employment areas and career paths  Job search techniques  Application techniques  Referee template  Attended presentations by industry representatives and past clients  Techniques for approaching referees and potential employers  Completed mock interviews with industry representatives

We provide the following services:Psychometric Testing/Vocational TestingUsing a vast range of recognised testing equipment, we assess the most effective jobsuitability based on personality, motivation, natural ability and mental aptitude. Thisgenerally involves three sessions with the counsellor or psychologist, including testing,comprehensive interviewing and a report identifying several career choices that areindividually suited to the client.This service is fantastic for people looking to change industries or just re-evaluate theirprimary career choices. We use many different tests to identify personality, passionsand natural abilities. However, our favourite test with regards to identifying your uniqueskills, is a PAR Psychometric test, in which we also strategize clinical interviewing to bestdelve into your psyche and draw out the best vocational probabilities for your future.The combination of the PAR Vocational Test and our skilled clinical interviewing identifiesthe innate qualities of your skills, your personality traits, and thus identifies a career paththat will be ideal for your future. This test goes over 3 sessions, and culminates in acomprehensive report identifying actual job types and industry matches. This providesfor you to leave with a clear goal in mind.Personal CounsellingThis service is provided by a very experienced counsellor. It may suit clients experiencinglife issues to learn new coping strategies and rebuild their confidence.New Business CoachingThis may suit an individual who is contemplating starting a new business and is unsurewhere to begin. These sessions are very goal and action focused and assist people toidentify what they may need, the research that may be required and the professionalswho need to be consulted. We simply empower the individual through the decision andset-up process.Career Coaching and CounsellingThis service is aimed at supporting clients through any major or minor career issues.Some of these include being made redundant or rebuilding their career. This service willcast reflection on the client’s entire career span. Options are looked at, strategies

discussed and action plans developed. We will assist you with interview techniques,address previous job concerns, regaining confidence, assess job suitability, discussactions, goals around career, personal life, general support and counselling during careertransitioning.Career CoachingCoaching is run by a professional coach with a vast business and corporate backgroundto motivate and focus the client in their new direction. Tt will assist in supporting you,providing active insight into climbing the career ladder, refining goals, planning andstrategizing your career goals and desired outcomes.CV AugmentationAssisting the client to customise their current CV and highlight the skills needed to realisenew career direction.Some people use this service to simply update their CV, to formulate a thorough personalmarketing document or to change your CV to match a different industry using yourtransferrable skills, thus effectively remarketing you.Interview Techniques and TipsIncludes role playing (mock interviews), videography, interview training and live interviewreviewing.This training is ideal for people changing industries or those who have been out of theworkforce for some time. It is two sessions consisting of training, handouts, mockinterviews and visual recordings (provided to you) of a mock interview that is used as abasis of the critiquing.It has been highly successful with our clients in gaining jobs, maximising conditions andconfidently approaching an employer for an increased pay rate.Interview Style AssistanceUsing a professional stylist, this service is of great assistance for getting the perfect lookto achieve the job you so desperately want.

This service is carried out by a professional corporate stylist over two sessions. This hasbeen amazingly effective in providing the correct look for a job interview, which maximisesyour entire professional image.Cover Letter WritingThis service utilises the copy writing facility to prepare a perfect cover letter to effectivelymarket your strengths in line with the needs of the new role for which you are applying.It is the cover letter that often decides whether the employer will look further at yourapplication.This service is done promptly by email communication and telephone if necessary.Perfect for the busy person who needs a few cover letters executed to secure that “nextstep” in their career.Career Planning Evaluation and ReportThis service is an examination of your current skills, your career history (including yourlikes and dislikes of past jobs and defined tasks within them), looks at your goals bothlong and short term, your personality, and it provides a complete career personal planningpath for you to follow to reach your goals. We also look at relevant bridging courses, longterm courses, professional associations and anything that we consider relevant to set youon your way to a great career that you will love.This service is great for busy people as we do our entire consultancy by telephoneconsultation and provide great insight for you to follow at the culmination of the service.We also offer this service in our offices by way of a career counselling with a face to faceconsultation if required. We respect that all clients have different needs and it is our goalto provide the service that best suits your individual career outcome.Personal Career ProfileThis document has been skilfully crafted by the copywriters at Total Focus Australia, forclients to take to a job interview to build on your resume and provide more detail (includingtheir written references) in a bound organised format.The need for this is simple. Resumes need to be tight, short and have impact, whichmeans many very important skills or experience may only need to be brief to allow theresume to have the impact required to get an interview. Whereas, with the personal

career profile, it can be left with the interviewing company after the interview to assistthem to gain extra insight into the career background that has led you to being a candidatefor their position. It also shows that you have gone to some extra care in your preparationfor the interview.The Summary DocumentThis is a summary document (no more than a page) which summarises your skills in linewith the selection criteria or specific job requirements.The aim of this document is to be brief and to quickly show the interviewer that you arethe “perfect candidate” for the role you are being interviewed for. It is also a great way toset the agenda for the interview.We have found that this is particularly helpful for nervous clients, as you can talk to eachpoint raised in the document. It demonstrates that you are organised and fully understandthe requirements of the role you are being interviewed for.Total Focus also provides:  Cover Letter Editing;  Photocopying;  Submitting applications on a client’s behalf to the Hidden Market (positions not yet advertised);  Researching a company for a client and sending the client a Brief; and  CV typing.Career Support for IndividualsCareer decisions are about what kind of life you want to set up for yourself. Unhappinessat work will not only affect you professionally, but it can also impact greatly on therelationships with your family and friends.There are a number of reasons why people seek career advice; some are dissatisfiedwith their current occupation and want to see what else is out there, others areexperiencing a mid-life career change or are simply looking for a challenge that theircurrent career does not provide for them.A person is often limited by their own fear of change, preferring to stay in an unsatisfyingjob or career path rather than face the challenge of seeking a better career that suits their

passions, lifestyle or ambition a little more. This can be detrimental to long termhappiness, health and confidence.Total Focus provides not only logistical support, but also career counselling andcoaching throughout the process. We never give up until you have met your careergoals. And we assist individuals at the Executive level to identify their potential.Career Management Packages:Career Management Package 1 - “Explore, Discuss and Decide”  Vocational testing;  Career Coaching/Counselling – Looking at past experiences and future passions (6 Sessions); and  Examining & Investigating Career Options/Vocations.Career Management Package 2 “Recovery”This package focuses on moving forward after the trauma of redundancy, burn out, orother career trauma, and rebuilding the client’s confidence and structure. This packageconsists of Personal Coaching and Counselling (10 Sessions) to address all life eventswhich need to be modified due to the client’s change in career status.This is goal focused and action based. Counselling is central to enhancing every area ofthe client’s life to put them in the best personal space to prepare to tackle a new stage intheir life and future career.Career Management Package 3 “Changing Careers/Seeking a Career”10 Consultancy Lessons consisting of:  CV augmentation;  Cover letter editing/writing; and  Hidden Market Job Advice and Selection.Career Management Package 4 “The Final Step”  Interview Techniques (Role playing, DVD recording analysis over three sessions);  Interview Style advice (Over two sessions);  Interview follow up techniques (One Consultancy session);

 Career Counselling/Coaching (goal focused action planning - 10 Coaching sessions);  Individual Career Package: Central Coast and Sydney; Melbourne; Brisbane; and  Management Package: Central Coast and Sydney; Melbourne; Brisbane.Tailored Career PackagesAt Total Focus, we recognise that everyone is an individual with specialised needs. Withthat in mind, we have offered a “self-directed package” where the client selects the areasthat they feel need to be supported and enhanced.To do this we simply email a confidential form of all our services (for completion). We thenprovide an obligation free telephone interview to best identify your needs and the servicesthat we may be able to help with, and then send through an individual quotation for ourservices.

YOUTH SERVICESAt Total Focus Australia, our Youth Services team consists of passionate, skilled andhighly trained professionals ready to support school leavers and youth needing careerfocus.Our professionals include psychologists, counsellors, coaches, corporate businessleaders and consultants across diverse industries, including the trades and servicesfields, who can provide insight into the needs of youth to be accepted into specialisedfields.TFA also has extensive experience working with youth with learning difficulties, fromdisadvantaged cultural backgrounds, youth with drug and/or alcohol addictions and youngpeople who experience mental health barriers and homelessness. We provideconsultants for students with disabilities, Aboriginal education support, medicalpractitioners and child specialists.Our experts have a comprehensive background in counselling and psychology and thusare specialists in the psychological development of young people, including those whohave diverse cultural and vulnerable barriers that can hinder success in finding andsecuring employment.We provide the framework to help students achieve their study and career goals byconsidering their individual learning needs and backgrounds. Our young clients areprovided with a high level of support and excellent services ranging from counselling,careers advice and career services to help plan the course of study and develop skills forsuccess in their career.

We provide comprehensive services and support such as:  Customised psychometric testing that identifies youth’s natural abilities (we consider learning difficulties, cultural disadvantages and mental health barriers);  Practical support (writing and designing resumes, cover letters, summary documents as well as using our videography technique that greatly assists students and youth in the interview process);  Helping and supporting school leavers overcome and cope with mental health issues that prohibit them from being employable (anxiety, depression, addiction and a combination of all);  Extensive experience with obtaining apprenticeships and traineeships for youth (organising specialised support through the TAFE for Apprentices with Mental Health issues who need extra academic support to pass their modules);  Career Counselling;  Career planning tools;  Information about occupations and the skills needed; and  We can create a jobseeker profile, connect with employers and access real-time job match notifications.Our Specialised Educational Programs:  Job ready programs for year 10, 11 and 12’s;  Communication techniques (Setting up healthy relationships to support mental health/anti bullying/managing family situations);  Wellbeing Programs years 9 – 10, 11 – 12; and  Managing Depression/Anxiety Clinic.(All programs are tailored to suit the individuals participating and their age years)

Our Practical Career Solutions Include:School leavers, graduates, school leavers with learning difficulties, people re-enteringthe workforce or those disillusioned with their career by providing:  Vocational / Psychometric Testing;  Career Counselling/Coaching and Course Advising;  Interview Training; and  Resume & Cover Letter Services.Total Focus Australia | Designed by Social StepVocational / Psychometric TestingWe have many variations of career and personality tests administered by ourpsychological career counsellors. These are highly targeted to tease out a person’snatural strengths and personality highlights.We include 3 clinical interviews and a report at the end which identifies the area ofemployment that they would be most suited to and find most fulfilling, and then we lookat the most appropriate courses to reach that goal. The Counsellor also discusses manydifferent options for learning and locations to best suit the person, which are all factorsthat make studying either a success or a failure.The benefits are unprecedented; the cost is fully tax deductible. Our Career Specialistshighly recommend this course of action for any new graduate, or student just completingschool (year 12 or even year 10). It is also a good opportunity to discover what the long-term career goals are to assist with selecting appropriate units for both the later years ofhigh school and selecting the most appropriate course for further education.Career Counselling/Coaching and Course AdvisingWe offer Career Counselling and Coaching for people who are trying to make a decisionabout their next step in studying, applying for jobs, leaving a job, or students finishing upat school and looking at the “next step”.We offer supported guidance and advice for university or TAFE students who may needto discuss their course options for the next year or changing units or even switching toanother course. We look at the best environment to study in (online or face to face), thelocations, other environmental factors that can assist in making your future training themost successful it can be.

“Whatever your Career issue is, we can help.”Interview TrainingWe do specialist training for new job applicants in “Interview Skills”. These sessionsinclude mock interviews that are recorded and critiqued. The sessions cover preparationtechniques, we discuss appropriate documents to take to an interview, imagepresentation, combating nerves and many other techniques to maximise your chancesof getting the job.“Interview Training increases your chance of getting the job by 82.7%”– CareerResearch Institute 2014Resume and Cover Letter ServicesOur team of Career Specialists can produce a CV, Personal Profile, Cover Letter thatwill give you the edge in any job interview, university interview or even interview for anapprenticeship/traineeship.

PERFORMANCE AND ENGAGEMENT STRATEGIESTotal Focus Australia is very active in the school system, recently hosting a Youth CareerScripted Performance entitled A Passionate Life at the Laycock Street Theatre locatedin Gosford. This was promoted by the Department of Education and the Prime Ministerof Australia’s Department who personally requested the Federal Member to attend onhis behalf as he was overseas.We focus heavily on motivational concepts to firstly motivate and inspire youth, and thenlet them know that anything is possible.“A Passionate Life” was set up to inspire youth to “want” a great life and push through anybarrier to get it.Hence, evolved: “A PASSIONATE LIFE”This event hosted 6 career specialist speakers, humorous scripted pieces of theatre(career related that demonstrated the challenges that youth face), music (a young concertpianist) and dance.Guest speakers and artists (to name but a few) included: Frida Hristofski, President of the Professional Association for Learning Support Annette Guterres, Secretary/Treasurer of the Professional Association for Learning Support Jillian Zocher, Director of Decoding Dyslexia Kim McLoughry, CEO of Regional Youth Support Services Naomi Pearce, Director of Total Focus Australia Carter de Wilde, Queensland Youth of the Year 2016 Jessica Atkins, Youth Citizen of the year 2016With Performances by: The Nikki Webster Dancers, Helen O’Grady Drama Academy actors And the Gosford Musical Society ChoirThis event was sponsored by the local radio station STAR 104.5

Overview of a Passionate LifeThe Director of TFA produced, directed, wrote and liaised with talent, media, speakersand schools. It was a great opportunity for the youth of the Central Coast. Our engagingeducational presentation, “A Passionate Life”, took our audience on a journey from earlychildhood, through school (both primary and high school), mid-life and finally to retirement.It focused on the key development stages of people’s lives as they progress through life,their attitudes to current career challenges, educational milestones and the options thatare available and which can entirely change the outcome of this path.The final stage of the career journey, being retirement, is a direct outcome of some ofthese decisions and outcomes. This was represented by using actors, professionaleducators, celebrities, specialist professionals and members of the community who haveaccomplished amazing things. TFA utilised performers and musical items to keep theaudience engaged.TFA’s services assist people of all ages in crises to plan and change their careersthroughout important stages of their lives, as well as offering course management andindividual psychological counselling support to cope with those life milestones and crisesthat often can misdirect our paths in life.Total Focus Australia operates in many areas of Australia including Sydney, Melbourne,Brisbane and Newcastle as well as the Central Coast, and even provides skype servicesto Regional Australia. TFA work with people with psychological challenges, learning andprocessing issues, personality limitations, as well as working with students leaving schooland universities in setting up their career paths for life.Basically, “TFA” is there for youth through to the elderly. The Director feels passionatelythat the feeling of failure and hopelessness that our youth can sometimes face aftercompleting school is a contributing factor, or even sometimes the actual trigger for youthto feel depressed and confused. It was this concern that drove the desire to host the eventfor the community at large and particularly on the NSW Central Coast. It is when childrenleave school at either year 10 or year 12 that the normal structure and support servicesoften stop for them, and this is when they need to understand that many services are stillavailable but need to be sought out.The message to all is that despite learning difficulties and differences, there is hope. Asa team, the professionals in the community are available to assist to ensure that everyyouth member in society has an opportunity to have “A Passionate Life.”TFA involved humour, theatrics and music to engage the audience and introduce them toexciting speakers from Celebrity, Educational, Government and Community sectors towalk us through topical information that connects us with the issues and choices that arehighlighted at each stage of development, again, highlighting issues that can beconfronting to all of us when we make choices about further education, careers, how to

achieve them and what to do when things don’t go to plan, and the resources that areavailable.SAMPLE OF EDUCATIONAL INTERNAL PUBLICITY SENT THROUGHOUT NSWSCHOOLS BY PALS:Career Planners, Counsellors and Coaches EDUCATIONAL PRESENTATION entitled A PASSIONATE LIFE at 7 p.m. on the 4th October 2016 at the Laycock Street Theatre It is being presented by Total Focus Australia (Career Counsellors/Planners) & Star FM. Our show will be opened by a representative of the PRIME MINISTER OF AUSTRALIA THE PURPOSE IS TO GIVE THE CHILDREN LEAVING SCHOOL HOPE AND DIRECTION ABOUT THE HELP THAT IS AVAILABLE IN THE COMMUNITY. OUR MESSAGE IS THAT IT WILL ALL WORK OUT IN THE END. There will be educational speakers, engaging performances and a great night for all!!!!! TOTAL FOCUS AUSTRALIA & STAR 104.5 FM INVITES YOU TO JOIN US ON THE 4TH OF OCTOBER 2016 for “A PASSIONATE LIFE” Tickets Available from Laycock Street TheatreThe presentation is directed at, and includes, educational specialists, performances, and members ofthe NSW Department of Education. Focusing on all aspects of education, life hurdles, courses andcareer challenges and choices. This is done in a comedic, fun, and insightful manner providing HOPEto school leavers…… Naomi

NEWSPAPER ARTICLE FOR “A PASSIONATE LIFE”:

COUNSELLING AND COACHING SERVICES“Life can be challenging. Getting support doesn’t have to be.”Our Director and Head Counsellor, Naomi Pearce, is highly experienced in Counselling,Psychology and Personal Coaching and has a passion for working with people andensuring they are provided with the necessary assistance and tools to effect meaningfulchanges.Naomi is very active with the Association for Contextual Behavioural Science, workingclosely with her client base, using the behaviourism model to maximise psychologicaltechniques for managing recovery. Total Focus Australia are constantly engaging inprofessional development in the area of trauma, depression and anxiety management.Total Focus Australia’s Counsellors and Coaches provide a written report to all referringmedical professionals to ensure that there is continuity for the patient in their allied healthsupport network and that the referring medical professionals are kept informed of theirprogress.

We specialise in working with the ‘Worried Well”. Worried Well clients are people whoexperience:  Relationship breakdowns;  Stress;  Work/life imbalance;  Anger management issues;  Lack of motivation;  Workplace stress/bullying;  General life dissatisfaction;  Social isolation and loneliness;  Reactive depression and anxiety;  Difficulty adjusting to life transitions; and  Domestic violence.Total Focus Counselling and Coaching is highly involved with the Association forContextual Behavioural Science. We use a variety of techniques to maximisepsychological recovery and to provide our valued clients a ‘tool kit’ that will help themcope and manage life’s unexpected twists and turns.The Total Focus Counselling and Coaching division is continuously engaging inprofessional development that broadens the services and techniques that we deliver.There is no referral needed to book an appointment, however, we do still provide a fullcomprehensive report on progress and recovery if needed.Our goal is to provide individuals with the skills to:  Rebuild your life (step by step) after a major life event;  Improve your confidence after redundancy;  Map out your future to be more successful (work and personal life);  Produce career/employment strategies and meet those goals with coaching; and  Move you forward from depression / anxiety.

Individual ServicesWe can only offer this aspect of our business Face to Face on the Central Coast ofNSW. All other areas can utilise our online services (Skype and telephone).We are delighted to offer specialised services for individuals. Some of these servicesinclude counselling for:  Anxiety;  Depression;  Anxious depression;  Relationship issues;  Career Issues (including coping with redundancy);  Recovery from addiction;  Recovering from bullying.We offer Life Coaching Services also for:  Rebuilding your life (step by step) after a major life event;  Improving your confidence after a break up;  Mapping out your future to be more successful (work, personal life and parenting);  Coaching to move forward from depression/anxiety; and  Coaching through parenting issues.Counselling and Coaching Sessions:These sessions combine counselling/coaching for both sets of issues mentioned in theLife Coaching and Counselling descriptions above. Combining these disciplines offersthe client a greater opportunity not only come to terms with what they have beenthrough or are feeling but to build some practical planning around moving forward andchanging their lives for the better.If you would like to discuss any of our services, please feel free to contact us or simplybook an available appointment online.We offer after-hours services at no extra cost as well as Skype and telephoneappointments.

Couples Counselling and CoachingWe can only offer this aspect of our business Face to Face on the Central Coast ofNSW. All other areas can utilise our online services (Skype and telephone).Our specialised services provide an emphasis on hope. Our aim is to improve thecommunication channels during the session so our clients feel they “have a plan andcan manage”.Our objective in all sessions is to provide a safe setting where clients can discussissues and work through a strategy and most of all, leave in a safe and constructivemanner and to avoid further arguing after the session.We provide psychological counselling and effective coaching through a range of maritaland couples issues including:  Intimacy;  Family tragedies;  Family therapy;  Managing In-laws;  Relationship breakdown;  Domestic violence;  Infidelity and managing a relationship after the fact;  Addiction affecting relationship;  Anxiety and depression affecting relationship;  And more…If you would like to discuss any of our services, please feel to contact us or simply bookan available appointment online. We offer after-hours services at no extra cost as wellas Skype and telephone appointments.Wellbeing GroupsOur Wellbeing groups are new for 2017. They are held in groups (men, women andLGTB) of up to 20 as we recognise the challenges each face day to day. Groups areheld Monday through to Friday between 7:00pm – 9:00pm, and go for 6 weeks.Light refreshments are provided, as well as guest speakers and chance to discusschallenges, facilitated by a counsellor and coach.The goal is to connect, and inspire people as well as providing a safe opportunity todiscuss challenges that people are facing.

Endorsements

Hunter & Central Coast RegionScope of services:The contract between Certified Builders and Assessors was to source manage, andsource apprentices for the building side of the company and assist with longevity oftheir traineeship. The contract between us and Total Focus Australia is one where thereis a need for constant counselling/ coaching between apprentices, supervisors and thetrainee centre to ensure engagement.Summary of Outcomes achieved:The outcome is; that the retention of the Apprentices has been 100% since August 2015(when TFA commenced working with the staff). This has assisted in the development ofthe business and the workflow. The satisfaction of the level of interest in the trade(expressed by the apprentices) to their direct trade supervisors was 80% higheraccording to their appraisals, than before Total Focus Australia was involved. All of thisamounts to an increase in revenue for the company.Period of funding relationship / contract period:August 2015 – ongoingREFEREE DETAILSOrganisation name ; Certified Builders and AssessorsSuite 1A, Level 2, 802 Pacific Hwy, GORDON NSW 2072Contact name: Brian SmythPosition FOREMAN / STAFF MANAGERContact phone number and email :0435783444

Contact 1300 858 232Phone: [email protected]: http://totalfocusaustralia.com.auWebsite:Website: http://counsellingandcoaching.net.au