Leadership and start up in VUCA world โดย อ.ธานินทร์ สุวงศ์วาร

การสร้างธุรกจิ ‘start up’ในยคุ VUCAWorld The future is now ! Facilitated by : Tanin Suwongwan Ph.D • L&D Adviser PwC Thailand • Guest lecturer – MA and Ph.D Programs for NIDA, Chulalongkorn and Thammasat Universities • A member of Advisory Board of Director, Thai Health Academic, Thai Health Promotion Foundation

Agenda 1. As the VUCA world catches you in the 21st Century 2. Transformational leadership and ‘startup’ business 3. Leading change – ‘from good to great’ 1. Unfreezing 2. Transition 3. Refreezing Tanin Suwongwan Ph.D. All right reserved 2020

VUCA World – The inconvenient truth! 1. As the VUCA world catches you ! Tanin Suwongwan Ph.D. All right reserved 2022 3

1. As the VUCA world catches you in the 21st Century ▪ Victim of your own success – pride & arrogance ▪ “Galapagos syndrome” ▪ Status quo - fail to lead change successfully at the right time ▪ Size lead to structural inertia ▪ Age leads to cultural inertia Tanin Suwongwan Ph.D. All right reserved 20220 4

1. As the VUCA world catches you in the 21st Century Tanin Suwongwan Ph.D. All right reserved 20220 5

1. As the VUCA world catches you in the 21st Century Tanin Suwongwan Ph.D. All right reserved 20220 6

1. As the VUCA world catches you in the 21st Century Tanin Suwongwan Ph.D. All right reserved 2020 7

Add a footer 2. Transformational Leadership & ‘startup’ “Leadership is about behavior not position” Tanin Suwongwan Ph.D. All right reserved 2020 8

2. Transformational Definition : Leadership is situational and cannot be defined universally. Leadership & ‘startup’ \"Leadership is a function of knowing yourself, having a vision that is well Leadership is about doing the right communicated, building trust among colleagues, and taking effective action to things for present and the future. It realize your own leadership potential.\" is the art of inspiring and motivating people who may agree and don’t Prof. Warren Bennis agree to act tirelessly toward achieving a common goal. “Leader is one who knows the way….goes the way.. And shows the way John C Maxwell Tanin Suwongwan 2018 “Leadership and learning are indispensable to each other” Tanin Suwongwan Ph.D. All right reserved 2022 John F. Kennedy

2. Transformational Leadership & ‘startup’ Great man Thomas Carlyle Theory “Leaders were born to be” 1840s Bass & Avolio Ralph M Stogdill 1940s “Keep challenging Transformational Trait status quo, how to unleash Leadership Theory “There are specific traits human potential” 1980s 1940s that make leaders distinctive from follower” Robert Greenleaf Others Michigan, Ohio U. Blake 2000s & Mouton – 1960s “Serve others first, focus on growth, well-being Servant Behavioural “Leadership is about of people and the communities Leadership theories behaviour not position, to which they belong” 1960s task vs people oriented” 1970s Hersey & Blanchard and others 1970s Contingency theories “Leadership is situational. There is no one 1970s size fits all” Tanin Suwongwan Ph.D. All right reserved 20202 10

2. Transformational Leadership & ‘startup’ Tanin SuwonGgHwOaLnIPPOhU.DR.AA. l2l00ri6g.hOtRrGeAsNeIrZvAeTdIO2N0A2L20 BEHAVIOR. UNIVERSITY OF TEHRAN.

2. Transformational Leadership & ‘startup’ Tanin Suwongwan Ph.D. All right reserved 20220 12

2. Transformational Leadership & ‘startup’ บทบาทของหัวหนา้ ▪ Enable – coach them to create confidence “ I can do it” ▪ Energize – motivate them “ I want to do it” ▪ Engage – build commitment “ I will to do it” ▪ Shifting from “Engagement” to “Empowerment or self directed team”Self directed team Tanin Suwongwan Ph.D. All right reserved 20220

2. Transformational Leadership & ‘startup’ Tanin Suwongwan Ph.D. All right reserved 20220 14

2. Transformational Leadership & ‘startup’ Measuring team success (John Adair) Tanin Suwongwan Ph.D. All right reserved 2020 15

2. Transformational Leadership & ‘startup’ Promoting team synergy Tanin Suwongwan Ph.D. All right reserved 20220 16

2. Transformational Leadership & ‘startup’ Team Motivation quiz ข้อความต่อไปนี้ถกู หรือผดิ เพราะเหตผุ ลใด • Myth #1 – เราสามารถจงู ใจคนได้ \"I can motivate people“ • Myth #2 -- เงิน เป็นตัวทสี่ รา้ งแรงจงู ใจที่ดที ส่ี ดุ \"Money is a good motivator“ • Myth #3 – การสรา้ งความกลวั กระตนุ้ ใหค้ นทางานไดด้ ที ี่สดุ \"Fear is a damn good motivator“ • Myth #4 – เราจะสรา้ งแรงจงู ใจคนอ่ืนได้ ต้องเร่มิ จากการจงู ใจตวั เองก่อนMotivating employees starts with motivating yourself Tanin Suwongwan Ph.D. All right rese2rv4ed 20220 17

2. Transformational Leadership & ‘startup’ Tanin Suwongwan Ph.D. All right reserved 2020 18

2. Transformational Leadership & ‘startup’ Transformational Leaders • Idealized influence: Role model, walk the talk, strongly believe in vision and sense of mission, instills pride, gains respect and trust. • Inspiration: always challenge the status quo, communicates high expectations, expresses important purposes in simple ways. • Intellectual Stimulation: Promotes intelligence, rationality, and careful problem solving. • Individualized Consideration: Gives personal attention, treats each employee individually, coaches, advises. Tanin Suwongwan Ph.D. All right reserved 20220 3/2/2023 19

2. Transformational Leadership & ‘startup’ Tanin Suwongwan Ph.D. All right reserved 2020 20

2. Transformational Leadership & ‘startup’ Transformational leader - “The ability to get people to want to change and to lead change.” Leader is attentive to the needs and motives of followers and tries to help followers reach their fullest potential. • Ready to challenge the “status quo” • Bold and has a passion to do the right thing “no matter what” • People can be trusted and everyone has unique capability – “how to unleash potential” • Norms are flexible adapting to changing environment • Leaders are coaches, mentors, role models Tanin Suwongwan Ph.D. All right reserved 20202 21

2. Transformational Leadership & ‘startup’ Transformational leader • Individualized Consideration - Provides a supportive climate in which they listen carefully to the needs of followers individually. acts as coaches and advisors unleashing potential individually. • Intellectual stimulation - promotes intelligence, rationality, and careful problem solving, stimulates followers to be creative and innovative, challenge their own beliefs and values, supports followers to try new approaches develop innovative ways of dealing with organization issues Tanin Suwongwan Ph.D. All right reserved 20220 22

2. Transformational Leadership & ‘startup’ • Inspirational motivation - Challenges “status quo”, communicate high expectations to followers, inspiring followers through motivation to commitment and engagement in shared vision of the organization • Idealized Influencing, Charisma - Charisma with high integrity – Idol, role model, gives vision and sense of mission, instils pride, gains respect and trust, acts as strong role models – “Walk the talk” Sets high standards of ethical and moral conduct - followers deeply respect & trust Tanin Suwongwan Ph.D. All right reserved 20220 23

3. Leading change : ‘from Time to look for the 2nd S-Curve good to great’ Tanin Suwongwan Ph.D. All right reserved 2022 24

3. Leading change : ‘from good to great’ Understanding of the business strategy is key. How confident you are for the business strategy in the next 3 years? D E S C O I W F P UG E O K CS O E A PR C N OC R A N HE U T NO R R I OA R E CN Y C RT E N ET I T RE A NN T CERTAINTY-predictable outcome UNCERTAINTY–unpredictable outcome What to enhance to New What to change to ensure biz success? Normal reduce anxiety? Tanin Suwongwan Ph.D. All right reserved 20202 5

3. Leading change : ‘from good to great’ Leadership coaching : Doing the right thing for organization Tanin Suwongwan Ph.D. All right reserved 20220 26

3. Leading change : ‘from good to great’ 27 Leadership: Doing the right thing for organization Tanin Suwongwan Ph.D. All right reserved 20220

1. As the VUCA world catches you in the 21st Century Understanding of the business strategy is key. How confident you are for the business strategy in the next 3 years? D E S C O I W F P UG E O K CS O E A PR C N OC R A N HE U T NO R R I OA R E CN Y C RT E N ET I T RE A NN T CERTAINTY-predictable outcome UNCERTAINTY–unpredictable outcome What to enhance to New What to change to ensure biz success? Normal reduce anxiety? Tanin Suwongwan Ph.D. All right reserved 20220 5

Why does change management fail? • A failure to anticipate change • Arrogance and over confidence • An inability to implement change • A failure to manage the change process Knowing Doing

The Failure of Success Organizational Leads to Internal Growth and Forces for Success Stability • Size leads to structural inertia Unleashing •ขนาดขององค์ทส่ี ่งผลต่อการเปลย่ี นแปลง • Age leads to social inertia Humanpotential •ระยะเวลาของการก่อต้งั ยง่ิ มากมีผลต่อการปรับตวั ของคนในองค์กรต่อการเปลยี่ นแปลง • Success leads to pride and arrogance •ความสาเร็จทเี่ คยเกดิ ขึน้ เป็ นส่ิงทท่ี าให้ไม่ยอมรับการเปลย่ี นแปลงใหม่ Tanin Suwongwan Ph.D. All rights reserved 2022

2. What is Change management? “Organizations don’t change - people within organizations change.” Tanin Suwongwan Ph.D. All rights reserved 2022 Unleashing 31 Humanpotential

2. What is Change management? Unleashing 32 Transition Humanpotential Tanin Suwongwan Ph.D. All rights reserved 2022

2. What is Change management? Unleashing 33 Transition : Stakeholder Analysis Humanpotential Tanin Suwongwan Ph.D. All rights reserved 2022

2. What is Change management? Unleashing 34 Refreezing : Compliance to Commitment! Humanpotential Tanin Suwongwan Ph.D. All rights reserved 2022

2. What is Change management? Unleashing 35 Refreezing : Successful chance equation Humanpotential Tanin Suwongwan Ph.D. All rights reserved 2022

2. What is Change management? Unleashing 36 Tanin Suwongwan Ph.D. All rights reserved 2022 Humanpotential

About the trainer Education and Qualifications Tanin Suwongwan, Ph.D.  Ph. D in Development Administration • L&D Adviser PwC Thailand (part time) from National Institute of Development • Guest lecturer – MA and Ph.D Programs for NIDA, Chulalongkorn and Thammasat Universities Administration • A member of board of director, Thai Health Academic, Thai Health Promotion Foundation • Former Director – Learning & Development, PwC (Thailand)  Master degree in Education, University Illinois at Chicago Circle, USA Introduction  Master degree in Industrial and Tanin Suwongwan used to be a Director of PricewaterhouseCoopers Thailand. In his executive position with PwC, Tanin sets strategic direct in organisation Psychology, Thammasat human resource development. He has more than 20 years’ in strategic human resource management. In addition, he is extensively experienced University, in the areas of human resource development, talent management, organisation development, change management and strategic planning.  Diploma in Human Resource Selected Service Experience Management, SASIN Graduate in • Before joining PricewaterhouseCoopers, Tanin was a Vice President in Human Resource Development of Bank of Asia where he was actively Business Administration. engaged in management and leadership development programme. Prior to Bank of Asia PLC, he had a successful career with GE Capital Co.  Certified facilitator of Strength Ltd as a Senior Manager in Training and development. During his term with GE capital, Tanin was intensely involved in the Six Sigma Deployment Inventory (SDI) initiative (process improvement methodology) including conducting training and implementing the project. As a Six Sigma trainer, he later became a certified Black belt.  A Six Sigma trainer , Certified Black belt • He is also a highly qualified trainer in the field of management and other soft skill programmes such as Business Presentation, Facilitation Core Expertise Skills, and Negotiation. His main special and consulting are in the areas of HRD, organisation development, change management and strategic planning and development. Tanin has recently successful trained and consulted for a variety of well-established organisations namely K Bank  Leadership development PLC, Bank of Thailand, Kiatnakin Bank, Government Saving Bank, DHL, Ministry of Finance (SEPO and EXCISE Department). He was nominated as HR Top 100 in Thailand by Thammasat Human Resource Institute in2007  Change management • A person of many capabilities, he is socially active as a HR committee member of the Thailand Management Association (TMA) since 2003  Learning and Development strategy and was a committee member Psychology Association of Thailand in 2004. In addition, he is a visiting guest speaker of NIDA, Thammasat, Mahidol, universities in the areas of organisation theories, organisation development, change management and process improvement (Six  Trusting relationship Sigma). Furthermore, Tanin is also a certified trainer of The Managerial Grid, initiated by Dr. Blake and Dr. Mouton and a certified facilitator of Strength Deployment Inventory (SDI).  Communication skills – presentation with impact, impromptu presentation  Coaching & Mentoring  Team management Tanin Suwongwan Ph.D. All right reserved 2020