Assignment 1

Watch the video (the above link) and answer the questions. 1. What time did the flight arrive? 5 am. 2. Where was the departure airport of this flight? London Heathrow (LHR) 3. How long is the ground time at Dubai airport? Around 1 hr. 4. What is the aircraft type shown on this video? Aircraft type is A380. 5. How many passengers can the aircraft carry? 644 passengers 6. What is the new flight number and destination for this aircraft? EK201 New York 7. How long can this aircraft fly without any technical stop (refueling)? 18 hours 8. What was the problem of this aircraft which affect the airline catering unit? The catering door is so high, use the special custom-built hi-loaders. 9. What did they do to the cooked meals and why? They are transfer all the cooked meals to the blast chiller after that keep all the cooked meals in the refrigerators. 10. At what temperature the meals must be kept in the refrigerators and why? 3 °C because is the appropriate temperature. 11. What are the duties of the catering staff on the 3rd floor and what is this whole area on this floor called? The staff are arranging the trolley and It called trolley assembly area. 12. What will happen to the passenger if the catering staffs on the 3rd floor do not perform the job well? Some passengers maybe miss butter or jam. 13. How many trolleys will be used in order to serve one menu to all the passengers on board? 30 carts 14. What is the first duty of the catering staff after the aircraft lands? First duty is unload the used/dirty trolleys. 15. How does the catering staff deal with the dirty trolleys? They send the dirty trolleys to the ground floor to clean. 16. How do they move the trolleys to the upper floor? They use the monorail system and controlled by the staff in the computer monitoring room. 17. How long is the cleaning process for the trolleys and items on the passenger trays? 25 minutes // Items on passengers’ tray take time 6 minutes. 18. What are the duties of the catering staff on the 2nd floor? And who work there? Chefs worked in The kitchen area for prepare meals. 19. How do they plan the menu (give examples based on the video)? Plan according to the destinations of flight. Example is satay for Singapore.

20. From how many nations are the chefs who work in the kitchen and how many cuisines can they cook? 47 nations and they can cook 25 cuisines.