ELCS Resume Handout

The résumé is your primary marketing tool to get you in the door. Résumé writing is not an exact science; however, a résumé tailored to show an employer how you can meet their specific needs is more successful. RÉSUMÉ LAYOUT Write your résumé toward a specific job, job type, or industry A specific job description will provide the framework. Build a résumé that focuses your skills and experience towards the type of work you seek. Keep in mind that you may need to revise it when you see an actual job description. Always include as many keywords from the job description as possible. Résumé Sections • Name, Phone Number, Email Address, City, State • Career Summary (professional experience, skills, and academic background relevant to job posting; keywords) • Skills Section (skills relevant to job posting; keywords) • Education (GPAs 3.50+), Certifications, Credentials • Relevant Coursework (related to job you are seeking) • Professional Experience o Include position title, organization/employer name, employment dates, responsibilities, skills, achievements. o You can break professional experience into 2 sections – “Related Experience” and “Additional Experience.” o Within sections, list positions in reverse chronological order, with most recent first. • Community Engagement / Volunteer Experience (volunteer, service learning, team membership) • Professional Development (professional memberships, conferences, workshops, presentations, etc.) • Military Experience (if applicable) • Honors and Awards (optional) • Languages and Technical Skills (optional) DOS DON’TS • Have a Career Coach review your résumé. • Add personal information (marital status, age, • Give your résumé to each of your references. religious and political affiliations, pictures, etc.). • Take copies of your résumé to your interview. • Edit keywords to fit the job description. • Include a personal photograph. • Emphasize positive points; omit any negatives. • Include anything that is untrue. • Leave white space; keep it brief and to the point. • Refer to high school achievements if you’re in college, • Shine the best light on yourself, but don’t lie. unless impressive or related to the job you seek. • Cram too much information on 1-page. APPLICANT TRACKING SYSTEMS & ONLINE APPLICATIONS When applying for jobs online, your résumé will likely go through an applicant tracking systems (ATS). An ATS is a human resources software that scans your résumé against a job description (JD) by looking for keywords found in the JD. ATSs are designed to make recruiters’ lives easier by automating the review process. You earn a higher score on ATSs by incorporating as many keywords from the JD as possible. p: 406-243-2022 e: [email protected] w: umt.edu/elcs Revised 7/2021

ESSENTIAL ELEMENTS Tailor Your Résumé Integrate specific keywords from the job posting throughout your résumé in key places, e.g., career summary, skills section, accomplishment bullets, and job titles. Write with Recruiter's Needs in Mind Highlight your return on investment (ROI) by making your résumé sales-focused, relevant, visually appealing, quality- oriented, and succinct. Write Tight in F-shape Pattern Write in first-person implied personal pronouns (“I”) with limited articles (a, an, the) and prepositions (of, by). Top- and left-load the most important information. Include periods at end of phrases. Include Career Summary Omit the objective statement and replace with a 3–5-line keyword-rich career summary that highlights your unique value, academic and professional background, certifications, experience, and skills. Emphasize Achievements, not Tasks Write bullets in results-action format to highlight your accomplishments. Use action verbs to begin bullet point phrases. Quantify and lead with results when possible. Applicant Tracking Systems (ATS) – Online Applications Follow application instructions. Avoid using templates – start from a blank word document. Upload in Word, not PDF. Avoid textboxes, columns, and tables. Do not put anything in a header or footer. Use an ATS-friendly font e.g., Calibri, Arial, Garamond, Tahoma, Helvetica. Spell out dates (e.g., September 2021). Focused and Clear A clear, crisp résumé will make it easy to see who you are and what skills you possess. Use skill-based keywords found in the job description to describe your skills in your résumé. Accurate Proofread, proofread, proofread! Errors in grammar, punctuation, spelling, dates, phone numbers, addresses, and content reflect poorly on you and can quickly eliminate you from the applicant pool. Delete comments in margins if your résumé was reviewed. Résumés can Exceed 1-Page. Many employers indicate that they would rather have a complete picture of an applicant’s qualifications than try to read between the lines. If you have strongly related experience, your résumé can be 2-pages. The second page should be at least ½ page, ideally ¾ page. DESIGN & FORMATTING • Add color to your letterhead and/or section headers to attract the recruiter's eye. • Use .5 margins on all sides and use consistent paragraph spacing to create white space. • Use 1 phone number with periods or dashes—e.g., 406.123.4567. Omit your street address and hyperlinks • Use a larger font size for your name and section headings; use 11–12-point font for all other information. • Use design elements (bullets, bolding, lines, borders, shading) to guide the readers' eyes through your résumé and highlight key content. p: 406-243-2022 e: [email protected] w: umt.edu/elcs

RÉSUMÉ SAMPLE 1 HANNAH CORTLAND 406.123.4567| [email protected] | Missoula, MT 59801 TARGET: YOUTH SUPPORT SPECIALIST Community-oriented professional with two years’ progressive human services experience and success working with Missoula’s homeless and underserved. Well-versed with inpatient treatment plans and protocol working with individuals and small groups. Fluent Spanish speaking and writing skills. Customer Service Skills and experience in: Active Listening Group Interventions HIPAA Procedures Record-Keeping Individual Treatment Planning EDUCATION B.A. in Psychology (GPA: 3.61) - Human and Family Development minor - Spanish minor UNIVERSITY OF MONTANA, Missoula, MT, expected May 2022 Mental Health First Aid Certification, National Council for Behavioral Health, 2021–Present RELEVANT EXPERIENCE Program Assistant (Intern) 2018–Present Poverello Center Missoula, MT • Provide services to homeless program residents including assessing and recommending appropriate community referrals translating from Spanish to English for transient populations. • Monitor thirty-bed facility and enforce rules while ensuring resident safety. • Assist human resources manager with staff onboarding and training, including MANDT Training. • Assist residents with short-term housing and emergency shelter needs. Independent Care Provider 2017–2018 Missoula Developmental Services Corporation Missoula, MT • Provided supervision to an adult with cognitive delay and seizure disorder. • Assisted with daily living functions and implemented behavioral program/token system. • Collected data and documented incident reports, program records, and medication administration. Intervention Specialist 2016–2017 Mountain Peaks, Inc. Missoula, MT • Provided support services to youth upon release from detention facilities. • Collected and documented substance detecting analysis test results in Microsoft Excel. • Served as an Individual Treatment Plan (ITP) team member assisting clients ages 15-17 in accomplishing substance abuse treatment plan objectives. COMMUNITY ENGAGEMENT 2017–Present 2016–Present Crisis Hotline Volunteer, YWCA, Missoula, MT Youth Mentor, Big Brothers Big Sisters, Missoula, MT PROFESSIONAL ASSOCIATIONS 2016–Present 2014–2017 Missoula Downtown Association, Missoula, MT Psychology Club, University of Montana, Missoula, MT p: 406-243-2022 e: [email protected] w: umt.edu/elcs

RÉSUMÉ SAMPLE 2 SEAN MORRISON 406.542.1752  [email protected]  Missoula, MT BOOKKEEPER – OFFICE ASSISTANT Bookkeeping: Use QuickBooks, Peachtree, Excel, and InDesign for AP, AR, payroll processing, and data visualization with keen focus on data numerical accuracy. HR Assistant: Manage application processing, data entry and update, and inquiry response for job applicants and new hires assisting with interviewing, onboarding, and training. Data Reporting: Create databases, spreadsheets, presentations, and reports in MS Word, Excel, Access, and PowerPoint for monthly management meetings and Board of Director annual reports. EMPLOYMENT HISTORY Bookkeeper A TEMPORARY SOLUTION, Missoula, MT, March 2017–Present • Computed and prepared monthly AR billings in Peachtree for 50+ employment agency clients. • Maintained daily income records and prepared agency's daily bank deposits. • Calculated payroll deductions: state and federal taxes, disability, and social security. • Developed monthly financial report for management and Board of Directors. Assistant Bookkeeper RIVENDELL RESIDENTIAL TREATMENT, Bozeman, MT, August 2014–March 2017 • Created efficient filing system transforming haphazard records into readily retrievable system. • Coordinated office logistics including office equipment maintenance and inventory purchases. • Researched sources, selected new office equipment, and ordered supplies. • Responded by mail to employer requests for insurance-related information. • Created online form responding to inquiries from potential job applicants. Accounts Payable / HR Assistant (part-time) THE GOOD FOOD STORE, Missoula, MT, 2010–2014 • Entered, updated, and maintained personnel data for 500+ applicants in customized software. • Used MS Office Suite to create database/spreadsheet programs; trained staff to use programs. • Designed and produced promotional brochure for employment agency: compiled and edited text and laid out graphics using Publisher. EDUCATION Associate of Applied Science in Accounting Technology University of Montana, 2014 p: 406-243-2022 e: [email protected] w: umt.edu/elcs

Action Words Furnished Entertained Helping Incorporated Established Accomplishments Influenced Fashioned Adapted Interacted Formulated Advocated Achieved Interpreted Founded Aided Completed Interviewed Illustrated Answered Expanded Involved Initiated Arranged Exceeded Joined Instituted Assessed Improved Judged Integrated Assisted Pioneered Lectured Introduced Cared for Reduced (losses) Listened Invented Clarified Resolved (issues) Marketed Modeled Coached Restored Mediated Modified Collaborated Spearheaded Moderated Originated Contributed Succeeded Negotiated Performed Cooperated Surpassed Observed Photographed Counseled Transformed Outlined Planned Demonstrated Won Participated Revised Diagnosed Persuaded Revitalized Educated Communication Presented Shaped Encouraged /Persuasion Promoted Solved Ensured Proposed Expedited Addressed Publicized Financial/Data Facilitated Advertised Reconciled Familiarized Arbitrated Recruited Administered Furthered Arranged Referred Adjusted Guided Articulated Reinforced Allocated Helped Authored Reported Analyzed Insured Clarified Resolved Appraised Intervened Collaborated Responded Assessed Motivated Communicated Solicited Audited Prevented Composed Specified Balanced Provided Condensed Spoke Budgeted Referred Conferred Suggested Calculated Rehabilitated Consulted Summarized Computed Represented Contacted Synthesized Conserved Resolved Conveyed Translated Corrected Simplified Convinced Wrote Determined Supplied Corresponded Developed Supported Debated Creative Estimated Volunteered Defined Forecasted Described Adapted Managed Management/ Developed Began Marketed Leadership Directed Combined Measured Discussed Composed Planned Administered Dissuaded Conceptualized Prepared Advised Documented Condensed Programmed Analyzed Drafted Created Projected Appointed Edited Customized Reconciled Approved Educated Designed Reduced Assigned Elicited Developed Researched Attained Enlisted Directed Retrieved Authorized Established Displayed Chaired Explained Considered Expressed Drew Consolidated Formulated Contracted p: 406-243-2022 e: [email protected] w: umt.edu/elcs

Controlled Reviewed Research Instilled Converted Scheduled Instructed Coordinated Secured Analyzed Motivated Counseled Selected Clarified Persuaded Decided Streamlined Collected Set goals Delegated Strengthened Compared Simulated Determined Supervised Conducted Stimulated Developed Critiqued Taught Directed Organization/Detail Detected Tested Disseminated Determined Trained Eliminated Approved Diagnosed Transmitted Emphasized Arranged Evaluated Tutored Enforced Catalogued Examined Enhanced Categorized Experimented Technical Ensured Charted Explored Established Classified Extracted Adapted Examined Coded Formulated Applied Executed Collected Gathered Assembled Explained Compiled Identified Built Generated Corrected Inspected Calculated Governed Corresponded Interpreted Computed Guided Distributed Interviewed Conserved Handled Executed Invented Constructed Headed Filed Investigated Converted Hired Generated Located Debugged Hosted Implemented Measured Designed Improved Incorporated Organized Determined Incorporated Inspected Researched Developed Increased Logged Reviewed Engineered Influenced Maintained Searched Fabricated Initiated Monitored Solved Fortified Inspected Obtained Summarized Installed Inspired Operated Surveyed Maintained Instituted Ordered Systemized Operated Instructed Organized Tested Overhauled Integrated Prepared Printed Launched Processed Teaching Programmed Led Provided Rectified Managed Purchased Advised Regulated Merged Recorded Clarified Remodeled Motivated Registered Coached Repaired Organized Reserved Communicated Replaced Originated Responded Conducted Restored Overhauled Reviewed Coordinated Solved Oversaw Routed Critiqued Specialized Planned Scheduled Developed Standardized Presided Screened Enabled Studied Prioritized Set up Encouraged Upgraded Produced Submitted Evaluated Utilized Recommended Supplied Explained Reorganized Standardized Facilitated p: 406-243-2022 Replaced Systemized Focused e: [email protected] Restored Updated Guided w: umt.edu/elcs Validated Individualized Informed

Transferable Skills Locate information Using Words/Ideas Balance money Key Transferable Skills Calculate/compute Articulate Manage money Innovate Meet Deadlines Classify Data Communicate verbally Ability to delegate Compare, inspect, record facts Logical Ability to plan Count, observe, compile Remember information Results oriented Research Accurate Customer service oriented Detail oriented Research Supervise others Take inventory Create new ideas Increase sales or efficiency Design Accept responsibility Working with People Speak in public Instruct others Edit Desire to learn and improve Patient Write clearly Good time management Care for Prefer details Solve problems Persuasive Understanding the big picture Manage money/budgets Confront others Manage people Pleasant Leadership Meet the public Counsel people Organize people Sensitive Coordinate social functions Organize/manage projects Demonstrate something Motivate others Team player Supportive Negotiate agreements Written communications Diplomatic Decisive Work independently Supervise Plan Computer skills Speak in public Delegate Help others Run meetings Dealing with Things Tactful Direct others Insightful Explain things to others Hand/eye coordination Compassionate Self-motivated Assemble or make things Teach Get results Safety conscious Interview others Share leadership Build, observe, inspect Anticipate needs Think of others Construct or repair High energy Direct projects Follow instructions Open minded Team builder Operate tools and machinery Kind Solve problems Drive or operate vehicles Follow directions Mediate problems Repair things Listen Take risks Use complex equipment Serving Empowering others Operate computers Trust Working with others Creative/Artistic Dealing with Data Negotiate Understand Perform/Act Analyze data or facts Adaptable Draw/Sketch/Render Investigate Present artistic ideas Audit records Expressive Keep financial records p: 406-243-2022 e: [email protected] w: umt.edu/elcs