BAIBHandbook2017 (1)

Glasgow School for Business and Society Dept. of Business Management B.A. (Hons) International Business Level 2 Programme Handbook 2017/2018

Contents1. Introduction to Glasgow Caledonian University .......................................................................................... 3 1.1 Welcome to Glasgow School for Business and Society.............................................................................. 3 1.2 Welcome to Your Programme.................................................................................................................... 4 1.3 Your Programme Handbook....................................................................................................................... 5 1.4 GCU’s Commitment to Students ................................................................................................................ 52. Your Programme .......................................................................................................................................... 6 2.1 Introduction to Your Programme ............................................................................................................... 6 2.2 Key Programme Contacts ........................................................................................................................... 6 2.3 Programme Team Roles and Responsibilities ............................................................................................ 6 2.4 Your Role and Responsibilities ................................................................................................................... 7 2.5 Programme Aims and Learning Outcomes................................................................................................. 8 2.6 Programme Structure – Credit Accumulation............................................................................................ 9 2.7 Programme Structure – Modules............................................................................................................. 10 2.8 Module Assessments.................................................................................................................................. 9 2.9 Distinctive Features of the Programme ................................................................................................... 11 2.10 University Calendar ................................................................................................................................ 153. Study and Support ...................................................................................................................................... 15 3.1 Learning Development Centre ................................................................................................................. 16 3.2 Academic Advising – PPACT ..................................................................................................................... 16 3.3 GCU Learn................................................................................................................................................. 16 3.4 GCU Student Support Services – Campus Life Desk................................................................................. 16 3.5 The Library................................................................................................................................................ 17 3.6 IT Facilities ................................................................................................................................................ 17 3.7 Careers Service ......................................................................................................................................... 18 3.8 Advice for Students with Disabilities........................................................................................................ 18 3.9 Advice for International Students ............................................................................................................ 19 3.10 Extra-Curricular Activities....................................................................................................................... 19 3.11 Student Feedback and Representation .................................................................................................. 20 3.12 What to do if you have a Problem ......................................................................................................... 21 3.13 What to do if you want to make a Complaint ........................................................................................ 224. Assessment Regulations, Policies and Procedures .................................................................................... 23 4.1 University Assessment Regulations.......................................................................................................... 23 1

4.2 External Examiners ................................................................................................................................... 24 4.3 Student Attendance and Engagement Monitoring .................................................................................. 24 4.4 Policy for Providing Student Feedback..................................................................................................... 26 4.5 Policy on Late Submission of Coursework................................................................................................ 26 4.6 Policy on Mitigating Circumstances ......................................................................................................... 27 4.7 Policy on Academic Appeals ..................................................................................................................... 28 4.8 Code of Student Conduct ......................................................................................................................... 285. General Information for Students New2GCU ............................................................................................ 30 5.1 New2GCU ................................................................................................................................................. 30 5.2 Campus Map............................................................................................................................................. 316. Finally…Keeping in Touch ........................................................................................................................... 32 6.1 Keeping Touch While You’re Here............................................................................................................ 32 6.2 Keeping in Touch After you Graduate ...................................................................................................... 32 2

1. Introduction to Glasgow Caledonian University1.1 Welcome to Glasgow School for Business and SocietyWelcome to Glasgow School for Business and Society (GSBS) and Glasgow Caledonian University (GCU) andcongratulations on achieving a much prized place on your programme. I am delighted that you have chosento join us and wish you well in your studies with us.The programme on which you are about to embark is designed with the needs of international business andsociety in mind and to deliver the skills, knowledge and experiences you will need to become a successfuland responsible leader in today’s competitive global market. We achieve this through our commitment tothe Common Good and to the UN Principles for Responsible Management Education (PRME). You will seehow your programme is designed to build your responsible leadership skills in a way that serves the commongood in section 2.9 of this handbook. Furthermore, our programmes provide multiple opportunities, locallyand globally, to practice your new knowledge and skills in a variety of contexts. This means that you willhave the experience, ability and confidence to make the best start to your career whether that is as anemployee or an entrepreneur.A further enhancement to your employability on graduation arises from the School’s success in gaining theprestigious international EPAS (European Foundation for Management Development ProgrammeAccreditation Scheme) accreditation. We are one of only 77 institutions to be recognised by EPAS and thefirst in Scotland to join this global network. EPAS accreditation is an endorsement of the quality of ourprogrammes and the School’s commitment to continuous improvement. So you can rest assured that yourUniversity Academic Calendarqualification will be among the best in the world.Our programmes are exciting and innovative in the way they are taught and assessed, are demanding andwill challenge you academically and personally. We encourage our students to engage with the huge rangeof extra-curricular activities which the University offers as a means of widening your skills, buildingprofessional networks and establishing lifelong friendships. We place the highest importance in ensuring allour students have an enjoyable, successful and rewarding experience. I would urge you to consider how youcan engage with our Common Good agenda beyond the curriculum to enrich your development as aresponsible leader and enhance your attractiveness to future employers.I wish you an interesting and enjoyable time as you rise to the challenges that your studies will bring and Ilook forward to hearing of your success.Professor Toni HiltonDean of the Glasgow School for Business and SocietyGlasgow Caledonian UniversityCowcaddens RoadGlasgowG4 0BAT: +44 (0)141 331 8129E: [email protected] 3

1.2 Welcome to Your ProgrammeWelcome to the programme BA Hons International Business framework and its pathways.BA/BA (Hons) International Business.A very warm welcome to you all! Whether you are progressing to the next level of your studies or havejoined GCU from another institution we hope that you will have an enjoyable and challenging year on yourprogramme.The Business Programme Suite, BA/BA (Hons) International Business (including joint awards) and BA/BA(Hons) Business Management, is accredited by the European Foundation for Management DevelopmentProgramme Accreditation Scheme (EPAS).Benchmarked against international standards, GCU is one of just 77 institutions worldwide to achieve EPASaccreditation. The university was commended by EPAS for its exceptional commitment to the ethics,responsibility and sustainability (ERS) agenda. This endorsement provides our graduates with an assurancethat their qualification is among the best in the worldOur flagship programme, the BA (Hons) International Business will prepare you to compete for a wide rangeof job opportunities in the UK and internationally. As you progress in your studies there will also be a greateremphasis on the international, cultural, sustainable and ethical context of business. Some of you may alsohave chosen to further develop your international perspective through the study of a foreign language or aninternational study exchange.In your first few weeks you will be introduced to your academic advisor Pauline Munro for this year.Alongside the administrative team they will be your first point of contact should you require support andadvice. We hope this programme of studies is both challenging and rewarding and we look forward to yourengagement throughout this year here at GCU.Good luck in your studies this year,Samantha MacLeanProgramme Leader BA (Hons) International Business/ International Business Pathway programmesRoom W723AGlasgow School for Business and SocietyGlasgow Caledonian UniversityCowcaddens RoadGlasgow G4 0BAT: +44 (0)141 331 3259 E: [email protected] 4

1.3 Your Programme HandbookGlasgow School for Business and Society is committed to providing students with accurate, complete andreadily accessible information about their programme of study and the learning opportunities, sources ofsupport and guidance available to them. The aim is to support your achievement and inform your choice atall stages of your study at the University.The Programme Handbook is one aspect of ensuring you have access to important and useful information. Itprovides a detailed outline of your programme of study and what to expect, sources of support and guidanceavailable to you and the standards of achievement expected of you during your time at the University.Please note that information about the University’s services are subject to change so we urge you to use theStudent Home Page: www.gcu.ac.uk/student/ and all methods of programme communication to keep up-to-date with all University matters.Please ensure you familiarise yourself with all aspects of this Handbook.1.4 GCU’s Commitment to StudentsAt GCU, we are committed to enhancing the student experience through working in partnership with ourstudents. In 2016/2017, GCU Community: Working Together in Partnership was developed by staff andstudents working together. It is structured around a set of four principles which inform and underpin ourpartnership working in practice. The Principles are based on the GCU Values (Responsibility; Creativity;Integrity; Confidence) and the Students’ Association strategic priority areas (Partnership; Belonging;Empowering; Innovation). The Partnership Agreement outlines how we will work together to enhance thestudent experience; it describes the GCU culture of partnership working.Underpinning our Partnership Agreement is the GCU Student Experience 2020 Action Plan, which wasdeveloped in partnership between staff and the Students’ Association. The Plan outlines a range of actionsto enhance the student experience, focusing on four priority areas: • Student Engagement • Programme Organisation, Management and Delivery • Assessment and Feedback • Wider Student ExperienceThese priorities and actions will be the focus of our shared activity and will be used to assess and evaluatethe impact of our partnership working. We are very proud of our Partnership Agreement and are committedto its continual development and joint annual review. We hope that, during your time studying with us, youwill contribute to this on-going partnership through the many opportunities we provide to feedback yourviews. 5

2. Your Programme2.1 Introduction to Your ProgrammeOur flagship programme, the B.A. (Hons) International Business, will prepare you to compete for a widerange of job opportunities in the U.K. and internationally. In addition to a strong foundation in business witha global perspective, you can choose to develop a distinct specialism in Finance, Economics, HumanResource Management, Marketing, Law, Tourism, Hospitality or languages.2.2 Key Programme ContactsName Title Room Email AddressDr. Susan Ogden Head of Department W226a [email protected] MacLean Programme Leader W723a [email protected] Campbell Programme Administrator W116 [email protected] Burns Programme Administrator W116 [email protected] Munro Level 2 Academic Advisor W716 [email protected] Development Centre Academic Development Tutors W508 [email protected] Programme Team Roles and ResponsibilitiesDuring your time at the University you will meet a variety of staff members whose role will vary, butultimately it is to support you during your studies. Because of the University’s commitment to excellence inresearch, delivering business and professional services and being internationally networked, our staff haveroles which extend beyond student support. They will therefore not always be accessible and as such it ismost sensible to make appointments in advance. Where you have an emergency, the ProgrammeAdministration offices on Floor 1 and 7 of the Hamish Wood building are always accessible during workinghours.So that you know which member of staff to approach with queries or problems, please familiarise yourselfwith the key Programme Team Roles:• Programme Leader: this is the academic member of staff in overall charge of your programme and is responsible for monitoring and managing its academic health and the overall quality of the student learning experience. As academic members of staff they may also be involved in teaching modules.• Programme Administrator: Programme Administrators manage all administrative matters relating to programmes and students. They support the work of the Programme Leader, Year Tutors and Module Leaders.• Year Tutor: the Year Tutor supports the Programme Leader and is an academic member of staff. You will be given details of the Year Tutor at the start of the session.• Academic Advisor: you will be allocated an Academic Advisor during your studies at the University. They are responsible for providing you with support to develop personal, academic and professional skills. Meetings with your Academic Advisor will help you to develop skills that can improve your 6

academic performance and make you aware of areas for professional and personal growth and development. Your Academic Advisor can help you navigate through assessment feedback and can work with you to produce academic development plans which can help improve your record of academic attainment. • Module Leader and Seminar Tutor: the Module Leader is the academic member of staff responsible for the organisation and delivery of a module. Some modules can be very large and involve large numbers of teaching staff, such as Lecturers and Seminar Tutors. Seminar Tutors teach the seminar classes in support of lectures. You should normally approach your module Seminar Tutor if you are having any problems with that particular module, but you can also speak to the Module Leader. • Academic Development Tutors: Academic Development Tutors work in the School’s Learning Development Centre (LDC). They work with Programme Teams to enhance students’ academic skills. They offer services in classes and one-to-one appointments. Students are encouraged to utilise this service as means to maximise their potential in areas such as: o Academic reading and writing skills o Getting the most out of lectures and seminars o Effective note-taking o Successful exam techniques o English for academic purposes o Critical thinking o Presentation skills o Avoiding plagiarism o IT Skills2.4 Your Role and ResponsibilitiesWhile you have a Programme team who are dedicated to supporting you in your studies at the University, inorder to get the most out of your time and meet your academic potential, we need you to be very active inengaging with the programme and thus we have high expectations of all our students. We expect all ourstudents to: • Engage positively with the learning opportunities by attending all timetabled activities; working hard with honesty and integrity and making a positive contribution in class. • Meet assessment deadlines. • Make sure you understand the assessment requirements of your programme and the assessment feedback that is provided by your tutors. • Approach your Module/Seminar Tutor or Academic Advisor if you are unclear about any of the feedback you have been given. • Attend and take full advantage of all scheduled meetings with your Academic Advisor. • Take responsibility for your academic development and make use of the support that is available to you. • Engage actively with the co-curricular and extracurricular activities that are available to you. • Let someone know if you are experiencing any difficulties or are having difficulties finding the right person to speak to. 7

2.5 Programme Aims and Learning OutcomesEducational Aims: the overall aims of the programme are to: • Provide an applied and intellectual education in the area of international business, which demonstrates an enquiring, critical, analytical and creative approach. • Provide a foundation year that encourages students to focus on their employability and develop a broad understanding of business and management before selecting specialist tracks linked to their preferred career paths. • Provide knowledge and skills tracks that prepare students for specialist roles relevant to working in international business contexts. • Provide the opportunity for the development of personal transferable skills across different cultural, social and economic contexts. • Provide students with the opportunity to broaden their international perspectives and inter cultural knowledge through the study of a foreign language and attending a partner institution abroad.Learning Outcomes: the programme provides opportunities for students to develop and demonstrateknowledge and understanding, intellectual skills, professional and practical skills and transferable skills in thefollowing areas:1. Knowledge and Understanding: • Principles, policies and values relating to the Principles of Responsible Management Education (PRME) and responsible citizenship in a range of geographic and industry contexts from both a business and social science perspective. • Strategic, legal, financial, human resource and operational challenges managers face in a variety of business contexts, including international business the policies, theories and frameworks to address them. • Nature and role of entrepreneurship, enterprise, innovation and creativity in relation to employability and economic sustainability at a local and global level. • Business and social science research philosophies, methodologies and techniques to advance scholarship and research in international business. • International business practice in the 21st Century workplace involving cultural awareness and knowledge of diverse workforces and working practices. • Principles theories and concepts of International business in relation to transferability of knowledge and skills across nation, industry, sector and organisation. • Specialised knowledge of International Business through academic engagement with advanced principles and concepts. • Understanding and sensitivity to individual professional development through interaction with applied practices and skills in International Business. 8

2. Intellectual Skills: • Critically review, synthesise and develop knowledge relevant to business management and international business. • Critically analyse, evaluate and synthesise qualitative and quantitative information. • Critically analyse current thinking, research and business practice in a range of industry contexts. • Utilise relevant information sources in an appropriate manner to generate alternative decisions and formulate creative, ethical solutions to business challenges. • Demonstrate originality, insight and innovativeness in tackling and solving problems. • Reflect on personal learning and development.3. Professional/ Practical Skills: • Effective use of communication and digital technologies to present ideas in a range of contexts. • Professionalism in the use of a range of oral communications techniques when articulating ideas and concepts. • Report and project writing skills. • Numeracy and quantitative skills in interpreting financial and statistical data. • Effective leadership and group working skills, including cross-cultural sensitivity, team-building, • Negotiation and conflict resolution. • Career development, networking and continuing professional development skills.4. Transferable/Key Skills: • Cognitive and intellectual skills including critical thinking, self-reflection, creativity and ethical problem-solving/decision-making. • Presentation skills including written communication in a variety of formats and visual/oral presentational skills. • Planning and time-management; organising and planning work; self-management and independent working. • Inter-cultural awareness: understanding different perspectives, multi-cultural sensitivity and appreciation and development of a global mind-set. • Inter-personal skills including questioning and listening, influencing and persuading, advising others and giving feedback. • Research skills: information retrieval and collection; data analysis and synthesis.2.6 Programme Structure – Credit AccumulationThe programme is designed in accordance with the Scottish Credit and Qualifications Framework (SCQF).The application of this framework ensures that all learning on the programme is outcome-based, is assessedand is quality assured. The SCQF uses two measures; Levels and Credit Points. Levels provide an indicationof the complexity of the learning and Credit Points relate to the number of hours required to achieve aqualification. 9

Successful completion of each level of your programme will result in the accumulation of 120 credits pointsleading to the eligibility of an exit award. Aligned to specific learning outcomes, each level is progressivelychallenging with increasing expectations of depth of knowledge and understanding and learner autonomy.The completion of four levels leads to the accumulation of 480 credit points and the final award of Bachelordegree with Honours. The table below outlines the credit accumulation process.SCQF Level Scottish Credit Points Exit Award7 Higher 120 of which a minimum of 90 are SHE1 Education Certification of Higher (SHE) Level Education Diploma of Higher 1 Education Bachelor Degree8 2 240 of which a minimum of 90 are SHE2 Bachelor Degree with Honours93 360 of which a minimum of 60 are SHE310 4 480 of which a minimum of 90 are SHEHThe details of each module on the programme such as credit points and associated learning hours, level andassociated learning outcomes and assessment can be found in the Module Descriptors listed in theUniversity’s module catalogue (www.gcu.ac.uk/study/modules/).2.7 Programme Structure – ModulesThe modules which you will be undertaking at each level are outlined in the table below. Once you haveregistered on your programme, individual timetables can be accessed prior to the beginning of the Trimester(http://www.gcu.ac.uk/staff/teachingtimetables/individualstudenttimetables/\"http://www.gcu.ac.uk/staff/celcat/\").Semester A M2N622489 Essentials M2L122513 M2N422546 FinancialAll modules worth 20 of Managing Human International Management forcredits Resources Institutions and Decision Makers EnvironmentsSemester B M2N222492 EEE2: M2N622483 Society, Employability M2N122495 Comparative and Business Contemporary Cultural Employment Rights & Challenges in Responsibilities OR International Business M2N522533 Brand Management OR Language OR M2M222497 Law in Business (if language taken in Level 1) 10

2.8 Module AssessmentsDetails will be provided via GCU learn and module handbooks and in week 1 of the teaching semester. ORsee module catalogue: Module Descriptors listed in the University’s module catalogue(www.gcu.ac.uk/study/modules/).2.9 Distinctive Features of the ProgrammeThe BA/BA (Hons) International Business is designed to prepare students for the 21st century workplace. Thetheme of managing business challenges in a responsible manner is embedded in the programme across allfour levels, with the aim of engendering responsible leadership and global citizenship in keeping with thePrinciples of Responsible Management Education (PRME). The design of the foundation year reflects a beliefin the value of developing inter-disciplinary, reflective practitioners who can understand the broad contextand principles of managing organisations. Level 2 modules are designed to encourage interaction withbusinesses and communities through a series of varied, relevant educational experiences. Challenge andopportunity is a theme embedded implicitly and explicitly within level 3 and finally at level 4 the programmeenables individual development in terms of deeper specialism and identity. By participating in thisprogramme students embark on a development programme that focuses on fostering employability,enterprise and entrepreneurship and through involvement in various team projects, learn about managingself and others. During their time in the university community the 21st century graduate is required todevelop a range of graduate attributes that will prepare them for a number of work contexts and cultures.This degree will further enhance student understanding of the world of work through participation in a widerange of teaching and learning experiences including integrative case studies, company sponsored groupprojects, company visits and industry speakers.SUPPORT FOR STUDENTS AND THEIR LEARNINGLevel 2 Business Awareness: Level 2 modules are designed to encourage interaction with businesses andcommunities through a series of varied, relevant educational experiences. Involvement and interactionincreases student awareness of and sensitivity to the diversity of business activities that exist. An integralpart of awareness is preparing the students for the next level of study, which involves increasing culturalsensitivity through experiences and learning on modules. Meanwhile, students continue to developunderstanding, skills and knowledge in core business subjects such as HRM and Finance. Exchange/StudyAbroad: At GCU, we are committed to offering all students the opportunity to study or work overseas as partof, or in addition to their degree. International experiences widen personal, cultural and professionalhorizons. Many of our students who undertake study exchanges find they have enhanced job opportunities,an international network of friends and future professional contacts and they have acquired invaluable lifeskills as well as greater independence and confidence. We aim to offer as wide a range of options as possibleacross all of our subject areas and around the world. As well as promoting our current portfolio of exchange 11

agreements, we are constantly developing new partnerships and creating new exchange possibilities fromEuropean destinations through the ERASMUS 12 exchange programme, to countries further afield such asAustralia, Canada and the USA. If you are interested in undertaking some form of exchange, there is a hugeamount of information on the GCU Exchange and Study Abroad website(www.gcu.ac.uk/study/exchangestudyabroad/) or contact the team at [email protected] or dropinto H204. Studying Languages: The Glasgow School for Business and Society is committed to developingskills in graduates such that they have a culturally diverse perspective and can behave as responsible globalcitizens. As part of this, all students in the School have the opportunity to undertake languages as part of, orin addition to their degree. Language skills can provide a genuine advantage to graduates seeking jobs in anarray of businesses, social and professional services. The University offers the opportunity to studylanguages such as French, Spanish, Italian and German and where there is growing global demand, languagessuch as Portuguese and Mandarin will be delivered.The Common Good Curriculum aims to ensure that, as a GCU student, you have the opportunity to developthe attributes needed to make a positive difference in the communities you serve, in addition to acquiringthe knowledge, skills and values associated with your particular professional or disciplinary area. We wantto enable you to seek out opportunities, and develop and implement projects that address societalchallenges whether on a local, national or global scale.It represents a distinctive approach to learning and teaching, which develops graduates capable of tacklingreal-world issues and translating problem-solving ideas into action. The Common Good Curriculum willsupport you to achieve the GCU Common Good Attributes which are underpinned by GCU’s core values:Integrity, Creativity, Responsibility and Confidence. • Active and Global Citizenship e.g. recognising and actively seeking to address global social challenges; participating in the community at a local, national or global level • Entrepreneurial mind-set e.g. identifying opportunities for change; creating solutions, and putting these into practice in response to identified real world problems • Responsible Leadership e.g. developing solutions that are ethical, visionary, realistic and sustainable; exercising empathy, resilience and professionalism • Confidence e.g. challenging yourself and continually learning from experience; believing you can make a positive difference by what you doYou can find out more at http://www.gcu.ac.uk/theuniversity/commongood/commongoodcurriculum/You will have the opportunity to develop these attributes not just through what we teach but also how weteach: through a learning experience which is active, collaborative, challenging and authentic.You will have opportunities to develop these attributes further by participating in co and extra-curricularactivities aligned to our Common Good mission. Some opportunities are tailored to students on particularprogrammes of study; others are open to all students across the University. See more athttp://www.gcu.ac.uk/theuniversity/commongood/commongoodopportunities/. 12

Examples of where and how the common good attributes are developed within this programme include:2 What is taught How it is Taught How it is AssessedEssentials of ManagingHuman Resources Students are taught The range of learning Students are given theContemporary Cultural about the local, national and teaching opportunity to developChallenges in IB and global context of experiences on the their confidence andEEE2 HRM in relation to module includes case employability skills subjects such as equality studies, reflective through the delivery of and diversity, global exercises, class an individual talent management and discussions and guest presentation. They then corporate social speakers. have the opportunity to responsibility reflect on their experience and receive feedback. The written element of the assignment requires students to research a HRM topic within an organisation of their choice, enabling them to recognise best practice or make recommendations for improvement where appropriate. This module examines The teaching and The assessment strategy the main cultural learning strategy is designed to foster challenges that consists of a blend of student engagement managers may lectures, tutorials, and examine encounter when student led-seminars, candidate’s level of implementing strategy directed study and cultural awareness, in an international independent student sensitivity and business context. learning. These activities competence. will be underpinned by iterative on-line discussion groups; class presentations and collaborative and cooperative case-study analysis preparation and role play in the classroom. Students will research, The module focuses on The first assessment is study and discuss real an essay which explores world problems and an exploration of the similarities and using an innovation differences between innovation, social innovation and social 13

framework develop entrepreneurship and innovation and socialcredible responses that innovation and case how individuals, groupsalign with the GCU study analysis is and societies canSocial Mission and required. respond to theValues, our ASHOKA U“Changemaker” status challenges andand our Learning and opportunities ofTeaching Strategy. globalisation. Students The second assessment will participate in is a group work exercise seminars designed to aka Community support the Innovation Project (CIP) development and which is peer assessed management of a in terms of peer student designed and participation and led Community contribution. Innovation Project that they carry out with an external partner from the local or global social economy sector. This project will be carried out “in the field”.Exchange/Study Abroad: At GCU, we are committed to offering all students the opportunity to study orwork overseas as part of, or in addition to their degree. International experiences widen personal, culturaland professional horizons. Many of our students who undertake study exchanges find they have enhancedjob opportunities, an international network of friends and future professional contacts and they haveacquired invaluable life skills as well as greater independence and confidence.We aim to offer as wide a range of options as possible across all of our subject areas and around the world.As well as promoting our current portfolio of exchange agreements, we are constantly developing newpartnerships and creating new exchange possibilities from European destinations through the ERASMUSexchange programme, to countries further afield such as Australia, Canada and the USA. If you areinterested in undertaking some form of exchange, there is information on the GCU Exchange and StudyAbroad website (www.gcu.ac.uk/study/exchangestudyabroad/) or contact the team [email protected] Languages: The Glasgow School for Business and Society is committed to developing skills ingraduates such that they have a culturally diverse perspective and can behave as responsible global citizens.As part of this, all students in the School have the opportunity to undertake languages as part of, or inaddition to their degree. Language skills can provide a genuine advantage to graduates seeking jobs in anarray of businesses, social and professional services. The University offers the opportunity to studylanguages such as French, Spanish, Italian and German and more. 14

2.10 University CalendarThe table below has some important dates relating to teaching and assessment as well as when you shouldreceive module marks during the year 2017/2018. To find out the dates for next year’s University Calendarcheck: http://www.gcu.ac.uk/theuniversity/calendar/20172018/ Teaching and Assessment DietsTrimester A International Orientation 15 Sept 2017 - 17 Sept 2017Trimester BTrimester C Induction 18 Sept 2017 - 21 Sept 2017 Teaching 26 Sept 2017 - 15 Dec 2017 Study Period 18 Dec 2017 - 22 Dec 2017 Trimester A Exam Diet 08 Jan 2018 - 19 Jan 2018 Inter-Trimester Break 22 Jan 2018 - 26 Jan 2018 Induction 22 Jan 2018 - 26 Jan 2018 Teaching 29 Jan 2018 - 20 Apr 2018 Study Week 23 Apr 2018 - 27 Apr 2018 Trimester B Exam Diet 30 Apr 2018 - 16 May 2018 Inter-Trimester Break 17 May 2018 - 18 May 2018 Teaching 21 May 2018 – 03 Aug 2018 Study Week 06 Aug 2018 - 10 Aug 2018 Exam Diet 13 Aug 2018 - 24 Aug 2018 Inter-Trimester Break 27 Aug 2018 - 07 Sept 2018 Publication of Module Marks and GraduationTrimester A Module Marks communicated to by 19 Feb 2018Trimester B Students By 14 Jun 2018Trimester C by 17 Sept 2018 Assessment Board results to be by 18 Oct 2018Graduation communicated to students 28 and 29 Nov 2017 Assessment Board results to be 3-5 Jul 2018 communicated to students Postgraduate Assessment Board results to be communicated to students Winter Ceremonies Summer CeremoniesStudy and Support 15

At GCU, we believe in providing our students with outstanding support to enable them to fully reach theiracademic potential as well as manage their own career development and employability. Your ProgrammeTeam are an important source of support to you. However, at GCU you also have access to specialistservices, facilities and staff who will have the expertise to deal with specific issues and who are dedicated toenabling your ambition to excel at everything you undertake at the University.3.1 Learning Development CentreWithin the Learning Development Centre (LDC), we have specially trained Academic Development Tutorswho offer face-to-face and online academic support through a combination of workshops, small groupsessions, one-to-one appointments and tailored teaching within modules. The support available to studentsis provided in a professional and supportive environment enabling them to develop the skills required tosucceed at University. The LDC provide a wide range of online materials to help you with academic writing,IT and study skills. These can be found alongside all contact information at the LDC website(www.gcu.ac.uk/gsbs/ldc/). If you would like to make an appointment with any of the AcademicDevelopment Tutors, please contact [email protected], phone +44 (0)141 331 3300 or drop into W508.3.2 Academic Advising – PPACTYou will be allocated an Academic Advisor who will deliver academic and professional support throughoutyour time at the University. The meetings you will have with your advisor will help you to develop skills thatcan improve your academic performance and make you aware of areas for professional and personal growthand development. Academic Advisors can help you navigate through assessment feedback and can workwith you to produce academic development plans which can help improve your record of academicattainment. This member of staff will support you in your completion of the University’s PPACT system(Personal, Professional, Academically-informed, Consolidated, Transitional). The principles of the GCUStandard of Academic Advising are:• Personal: reflection; review of relevant personal development• Professional: career planning and employability, leadership and achievement• Academically informed-feedback/ forward: review and discussion of academic results• Consolidated: evaluation of learning in all the areas identified above• Transitional: reflection on learning and moving forward.3.3 GCU LearnGCU Learn is the Virtual Learning Environment (VLE) used at the GCU. It is used to support learning andteaching at programme and module level. It provides a platform for the delivery of resources and onlineactivities, and can also support student interaction and collaboration. GCU Learn has other features to helpyou manage your studies, including setting and tracking tasks and keeping a calendar. You will normally beexpected to submit assessments for similarity checking and will be provided feedback on GCU Learn. YourGCU Learn access is setup 24-48 hours after you complete your online Registration. Use your domaincredentials to log on to GCU Learn and access your modules.3.4 GCU Student Support Services – Campus Life DeskThe Campus Life Desk is located on Level 1 of the George Moore building and can be contacted [email protected] (www.gcu.ac.uk/student/campuslife) and is your first step to Student Services at 16

Glasgow Caledonian University. The Campus Life Desk Team offers advice on a range of issues and also actsas a gateway to all the University’s student support services including: • Library: borrow, renew, return, information on how the library can help you in your studies • Careers Service: support and guidance throughout your studies, helping develop vital career skills • Visa Immigration Support and Advice: dedicated specialist team, supporting international students • Student Funding: advice about money, funding, tuition fees and financial support • Registry: advice about registering, student cards and council tax • IT: support and guidance on how to make the most of our IT facilities • Counselling: confidential support for personal problems and general wellbeing • Disability: advice for students with a disability or long-term medical condition • Equality and Diversity: guidance on all aspects of the GCU commitment to equality and diversity • Faith and Belief: facilities, societies and events3.5 The LibraryThe Library is based in the Saltire Centre and provides materials and information services to support studyand research across the University. It houses 1,250 Internet-connected study spaces, 600-seat learning café,360,000 books, 23,000 journals, 360 computers, a laptop borrowing facility and free Wi-Fi. It offers studyareas for quiet, individual study and group work (www.gcu.ac.uk/library/). For updates and information,follow the Library Twitter feed (@SaltireCentre) and blog (www.caledonianblogs.net/library/).All new students receive library introduction sessions at the start of their programme. Additionally, drop-insessions run throughout the year. Your main contact in the library is the information specialist also known asthe Subject Librarian who will be able to help you find and evaluate quality information for assessments,show you which journal databases to use and how to use them, show you how to use electronic journals andbooks and tell you about library services. To find out how we can support you, learn about our drop-insessions, or arrange an appointment with your academic librarian, contact [email protected] IT FacilitiesYou will have been issued with a unique username and password to register online. This forms your emailaddress ([email protected]) and once registered, you can use any student access workstationsanywhere on campus. These enable you to use email, the internet, file storage, MS Office programmes andoften give access to the more complex software used on your programme. Your University ICT Systems willbe active 24/48hrs after you have fully registered and to help introduce you to the various systems, we havecreated an online Pre ICT Induction course that new students must undertake before coming to University inSeptember. You will receive an email inviting you to participate. The course will take approximately 30minutes to complete and will cover the following: • How to get ICT Help • Information about your password and how to fix any issues • Student Email • Installing Microsoft Office 2016 at home • GCU Learn – the University’s Virtual Learning Environment • Timetables • The Student Homepage 17

It is very important that you complete this induction course and are familiar with all the university ICTsystems before you start any classes. If you did not receive an email, and it is 24/48hrs after you have fullyregistered you can participate in the Pre ICT Induction by clicking on thislink: http://edshare.gcu.ac.uk/2669/2/index.html. New students will also receive a lab-based practical ICTinduction during induction week.Details of the IT support services available to students can be found atwww.gcu.ac.uk/student/computerstuff/. Follow this link to find a booklet which provides basic instructionson using the various university systems: http://www.gcu.ac.uk/student/computerstuff/itguide/. Other waysto get help can also be found at: http://www.gcu.ac.uk/student/computerstuff/itguide/gettinghelp/. TheUniversity also has a dedicated student IT helpdesk contactable by email at [email protected], telephone on+44 (0)141 273 1234 or any of the IT phones in all labs. The helpdesk also delivers a Status Reporting systemwhich indicates the status of the IT systems and availability of free stations around the campus.3.7 Careers ServiceWhether you have a specific career in mind, or you are still undecided as to which path you would like tofollow, the GCU Careers team can help. The Careers Service is designed to support you in managing yourcareer development and employability. They offer a range of services to prepare you for the local andinternational job market and activities that help you on your way to a successful graduate career. TheCareers Service supports students and graduates up to two years after graduation. Services include supportfor: • Career planning and employability • Job search and personalised job alerts • CV's, applications and interviews • Further and postgraduate study • Work and study abroad • Specialist advice for international, PhD and research students • Opportunities at the Work Experience Hub • Access to employers on campusIf you would like to know more about the Careers Service and what it offers, check their website(www.gcu.ac.uk/careers/) and follow them on Twitter for updates (@GCUCareers). If you would like tomake an appointment with a Careers advisor, attend a drop-in Careers Clinic or contact +44 (0)141 273 3882or drop into Campus Life Desk on Level 1 George Moore Building.3.8 Advice for Students with DisabilitiesGCU is committed to providing an excellent and inclusive student experience which offers all students theopportunity to achieve their full potential. The Disability Team provides advice, information and services todisabled students and applicants. These include students with long term medical conditions, sensoryimpairment, mental health difficulties, physical impairment, specific learning disabilities (e.g. dyslexia) andstudents on the autism spectrum.The Disability Team is committed to promoting the development of independent learning skills and supportsdisabled students in the identification and application of appropriate strategies, tools and services towards 18

this end. If you would like to know more about the Disability service and what it offers, check their website(www.gcu.ac.uk/student/disability/) and follow the Disability Team on Twitter (@DT_GCU). If you would liketo make an appointment with the Disability Team, please contact [email protected], phone +44 (0)141273 1371 or drop into M136.3.9 Advice for International StudentsThe Visa Immigration Support and Advice (VISA) is based at the Campus Life Desk on Level 1 of the GeorgeMoore Building. They provide a tailored pre-arrival and induction programme as well as advice and supportfor all international students during their time at the University. The team offers workshops, a drop-inservice, advice via email, phone and web based platforms or individual appointments. If you would like toknow more about the VISA and what it offers, check their website (www.gcu.ac.uk/student/international/)and follow them on Twitter (@gcuvisa) and Facebook (www.facebook.com/gcuvisa). If you would like tomake an appointment with the VISA team, please contact [email protected]\"mailto:[email protected]\", phone +44 (0)141 273 1244 or drop into the Campus Life Desk on Level 1 of theGeorge Moore Building.3.10 Extra-Curricular ActivitiesYour time at the University should be focused around your studies. However, there is a lot more toUniversity life and we know that students who undertake extra-curricular activities demonstrate widerknowledge and better personal skills ultimately improving their employability. The University offers multipleopportunities for students to get involved in activities which help to build their confidence, skills and CVprofiles: • ARC Health and Fitness Centre: is a multi-purpose gym with fantastic facilities in the heart of the campus. The ARC has three separate gym areas that cater for all fitness interests and abilities, a large range of free-weights equipment with olympic bars and lifting platforms and a range of exercise classes which take place on a regular basis and which suit all levels of fitness. Follow the Arc on Twitter (@arcglasgow) and Facebook (www.facebook.com/arcglasgow/). www.gcu.ac.uk/arc/ • GCU Student’s Association (GCUSA): Your Students’ Association offers a huge range of activities and social events where you can make new friends as well as developing new interests and skills and taking organisation and leadership roles Follow GCUSA on Twitter (@GCUStudents). www.gcustudents.co.uk • Student Leader’s Programme: run by (GCUSA) and in conjunction with Volunteering@GCU, this programme is aimed at enhancing your leadership skills that you gain whilst volunteering. www.gcustudents.co.uk/slp • Volunteer@GCU: GCUSA offers an array of opportunities to volunteer for University services such as Class/School/Student Voice Representative, Sports and Society Committee member, Radio Caley/Edit Editorial volunteer, Events and PR volunteer, Welfare/Nightline volunteer, Global Buddy. http://www.gcustudents.co.uk/volunteerresources • Mentor@GCU: Mentoring and Peer Support (MAPS) at GCU provides a critical point of contact and informal support for new students. The transition to university is not always a smooth one and we know that students who are more experienced can be an immense support for new students at a challenging time. www.gcu.ac.uk/student/mentoring/ 19

• Enterprise and Entrepreneurship: If you have an entrepreneurial spirit or an idea for a business venture, University is the perfect time to put your skills to the test. A good starting point is the Scottish Institute for Enterprise (SIE) as they have Student Interns at every University who promote SIE and help students start up their own ventures. Follow the GCU Intern on Twitter (@SIE_GCU). www.sie.ac.uk • Work Experience: Doing some work experience while you are a student will help you to develop the people skills that employer’s value and can play a part in career planning: http://www.gcu.ac.uk/careers/studentsgraduates/careerplanning/. The GCU Careers service runs one of the largest vacancies services where you can get daily notification of new vacancies matching your saved preferences http://gcu.prospects.ac.uk/index.html. It also houses the Work Experience Hub which provides students with a range of work experience opportunities http://www.gcu.ac.uk/careers/studentsgraduates/gettingworkexperience/theworkexperiencehub/. In addition, GCUSA can provide advice http://www.gcustudents.co.uk/employment. • International Life@GCU: Whilst in Scotland we want you to make the most of your time here by meeting lots of new friends and experiencing Scottish culture. The Visa Immigration Support and Advice (VISA) department runs a wide array of social activities and events http://www.gcu.ac.uk/student/international/internationallifegcu/. Follow them on Twitter (@GCUStudent Events) and Facebook (www.facebook.com/GCUStudentEvents). • Enactus Society: to support the University’s aim to work ‘For the Common Good’ our students recently established the GCU Enactus society. Enactus is a community of student, academic and business leaders committed to using the power of entrepreneurial action to transform lives and shape a better more sustainable world. Supported by major business around the world, active participation in the Enactus Society will boost your CV and open doors in to the corporate world. http://enactus.org/who-we-are/our-story/. Follow GCU Enactus on Twitter (@EnactusGCU) and Facebook (https://www.facebook.com/EnactusGCU).3.11 Student Feedback and RepresentationDedicated to continual improvement and delivering an excellent student experience, the University placesthe student voice central to its enhancement activities. Your feedback is critical to ensuring we make theright decisions about our modules and programmes. We take two approaches to this; first we utilise avariety of methods of collecting information from our students and second, we ensure that our students arerepresented by elected members of the student body at all levels of the University, School and Departmentalcommittee structure.1. Feeding back your views to the University: The most effective way we can review and improve our practice is listening to our students. As such, we continually seek feedback and use a number of mechanisms to collect data from our students; programme surveys, module evaluation questionnaires and Student Staff Consultative Groups as well as various other kinds of feedback sessions. We urge you to contribute your views through any of these mechanisms as this allows us to ensure that our teaching is effective and stimulating, the advice and feedback we provide on your work is useful and our resources are adequate. The information we receive from our students will be used by your Programme Team to make immediate changes to modules and programmes where problems have been highlighted and enhancements where things are working well. All the information you provide informs Programme 20

Enhancement plans and as such, you can make a big difference to how the programme is designed and delivered both now and for the future. Please keep telling us what is going well and what you think needs to improve.2. Representing the student body: In order to ensure our students have a voice, we have representatives on all our decision-making committees in the University. This is managed in partnership with the GCU Students’ Association. As a GCU student you are automatically a member of the Students' Association and have the opportunity to put yourself forward as a representative in many contexts: http://www.gcustudents.co.uk/representation and http://www.gcustudents.co.uk/voice • Full-time Officers: Each year students elect four full-time officers to the Executive Committee; the President and three Vice-Presidents dedicated to each of the three academic Schools. These officers represent the views of the student body and sit on University-level committees including Senate, Court, Academic Policy Committee and Learning and Teaching Sub-Committee (LTSC). • School Officers: Each of the three Departments in the Glasgow School for Business and Society has an elected School Officer. The role of the School Officer is to represent issues brought to them by all Class Representatives in the Department they represent. School officers sit on School-level Committees including School Board and School Learning, Teaching and Quality Committees. • Class Representatives: Class Representatives are the heart of representation and are elected by students on every programme at every level in the School. They represent the voice of the programme level they are elected to. They sit on Programme–level committees including Student Staff Consultative Groups, Programme Boards, Programme Development Groups and are commonly requested to join working groups aimed at improving programmes.3.12 What to do if you have a ProblemWe hope your time at GCU will be free of problems and issues. However, we realise that many students areaffected by a range of issues and we make it our priority to support our students wherever possible. YourProgramme Team are always a source of support for any issue, however, the University offers a number ofother sources, independent of your programme, who offer a range of services: • Student Wellbeing provides an easily accessible counselling service including mental health and wellbeing advice. The team of qualified counsellors and psychotherapists work with a variety of approaches, and provides counselling for students experiencing a wide range of issues. Call in at M136, email [email protected] or phone +44 (0)141 273 1393. http://www.gcu.ac.uk/studentwellbeing/ • The Students’ Association Advice Centre provides free, professional and confidential advice service for all GCU students. Students can obtain information on all the services and rights to which they are entitled and the centre also provides support, mediation, advocacy and representation where appropriate. Call in at the GCUSA, email [email protected] or phone +44 (0)141 273 1650. www.gcustudents.co.uk/advice • Nightline: is a confidential listening and information service run by and for students of GCU and the University of Strathclyde. Nightline offers information and support to students throughout the night, from 7pm to 7am, Monday to Friday. Call +44 (0)141 5522 555. www.scnightline.com/ 21

• Harassment: GCU is committed to promoting equality and diversity, and aims to create a working and learning environment free from discrimination and harassment. The University has an active Harassment Advisor network in place that can offer informal, impartial and confidential support and advice. www.gcu.ac.uk/peopleservices/healthsafetyandwellbeing/staff/harrassment/ • The ARC Health and Fitness Centre: promotes the health benefits of exercise within a friendly and comfortable environment. There is a comprehensive programme of exercise classes to suit all levels of fitness, and first time exercisers are encouraged to come along. www.gcu.ac.uk/arc/ • Belief, Culture, Faith and Values: on campus we have a Faith and Belief Centre that recognises all faiths and philosophical beliefs for all students and staff. The centre includes quiet rooms for prayer and reflection, male and female wash facilities, accessible kitchen, chaplains’ office and communal space for spiritual events and group meetings. The university has a group of chaplains representing varied faiths who are available for a chat. There are also several religious and philosophical based Student Association Groups. www.gcu.ac.uk/student/faith/ • Health and Safety: We need to work together to understand the potential risks of everything we do, and minimise those risks. If you have any health and safety concerns, please contact a member of staff who is supervising you or the nearest member of staff available. A health and safety problem – even a minor one could put you, your colleagues and your work at risk. www.gcu.ac.uk/healthandsafety/index.html3.13 What to do if you want to make a ComplaintGCU is committed to delivering an excellent student experience. However, we realise that sometimes thingsgo wrong. We seek to ensure that if you have a problem concerning the University, it is resolved as quicklyas possible. It is easier for us to resolve complaints if you raise them as soon as you become aware of theissue and in the first instance, contact one or more of the following people: •Talk to a member of staff directly involved with the problem you are experiencing. Often this is the quickest and easiest way that a problem can be resolved. •Talk to a member of staff within the Programme Team. Within this handbook, you can find the names and contact details of all your Programme Team such as Programme Leader, Programme Administrator , Academic Advisor and Year Tutor. Module Leaders are also part of the Programme Team and they will be willing and may be able to resolve the problem. •Talk to your Class Representative. Class Representatives are responsible for seeking student opinion on academic and other issues and feed these back to members of staff through both formal and informal channels. •Talk to the GCU Student’s Association. GCUSA have an Advice Centre where you can discuss issues with a Student Adviser who can advise and support you on the options and procedures for dealing with your complaint. 22

If you have spoken with one or all of these contacts and feel that the issue remains unresolved, then you canmake a complaint. The University has a dedicated Complaints Handling Procedure which is managed by theDepartment of Governance. They can be contacted by email at [email protected] or by phone on +44(0)141 331 8226. When they receive a complaint, they will first seek to deal with it through informaldiscussion. If this fails to resolve the issue, you can raise the complaint formally(http://www.gcu.ac.uk/gaq/appealscomplaintsstudentconduct/complaints/).Assessment Regulations, Policies and Procedures4.1 University Assessment RegulationsThe University’s Assessment Regulations include the rules and procedures relating to all students’ assessedwork. These regulations are intended to provide effective mechanisms and structures to ensure thatstudents are fairly and objectively assessed, whilst at the same time maintaining the University's highacademic standards. It is your responsibility to make yourself familiar with these regulations. You can findthem on the Student Home page (www.gcu.ac.uk/gaq/regulationsandpolicies/). If you have problemsunderstanding the Assessment Regulations, it is important that you discuss this with your Programme Leaderor someone from your Programme Team.A summary of some of the key aspects of the University Assessment Regulations which you should befamiliar with include: • Module pass criteria: in order to satisfy the examiners in any module, candidates must obtain an aggregate mark of 40% or greater. For modules assessed by a combination of coursework and examination, in addition to achieving an aggregate mark of 40% or great, candidates must obtain a mark of 35% in each of the coursework and examination components. • Compensation rules: compensation is to make provision for allowing the overall performance of a student to compensate for failure in up to and including 20 credit points of module(s) at each level of the programme. Compensation will apply when a student obtains an overall module mark of 35% or greater and the student has achieved an overall aggregate mark across all modules at that level of the programme of at least 45%. In modules where there is more than one component contributing to the overall mark, each component must be equal to or greater than 30%. • Maximum number of attempts at a module: subject to the assessment Board’s discretion, a candidate is permitted up to and including three attempts at a module at Level 1, 2 and 3 and up to and including two attempts at a module at Level 4. • Failure at the first diet: candidates who fail to satisfy the Assessment Board at a first diet will be required to re-enter the relevant modules at the re-assessment diet offered within the same session. 23

• Failure at re-assessment diet: candidates are allowed to carry one 20 credit module and, at the discretion of the Assessment Board up to 40 credits to the next level of a programme. The Assessment Board has the discretion to prevent this if the module is a pre-requisite to a required module at the next level. Students who are permitted to carry modules will be required to pursue such a programme of study in that module as the Assessment Board considers necessary. • Award of merit/distinction for unclassified awards: ‘with Merit’ will be awarded when a student achieves an overall credit-weighted average of modules of within the range 65% to 69% and passes all modules taken in the final stage of the award at first attempt. ‘With Distinction’ will be awarded when a student achieves an overall credit-weighted average of the modules of equal to 70% or greater, passes all modules undertaken at the level of award at the first attempt with a mark of 55% or greater. • Classification of awards: the classification of Honours awards uses the credit-weighted average mark from a set of Level 4 and level 3 modules that comprise 180 credits in total, and produce the highest average mark. The set of modules must include at least 90 credits at Level 4 and a Dissertation if it is part of the programme. • The classification scheme is as follows: o First Class Honours ≥ 70% o Second Class (Upper Division) Honours 60-69% o Second Class (Lower Division) Honours 50-59% o Third Class Honours 40-49%4.2 External ExaminersThe University attaches great importance to the role of External Examiners as a key means of assuring thatacademic standards are at an appropriate level, comparable to those of other higher education institutionsand that assessment processes are rigorous and fair. External examiners also make a valuable contributionto the enhancement of programmes.The External Examiner for your programme is e external examiner for the programme is Prof. Karl-Heinz Rauof the University of Pforzheim, Germany.Please note that External Examiners have a specified term of office which means they are subject to changewithin the duration of your studies. The details of the external examiner are for information only. It isinappropriate for students to make direct contact with external examiners, in particular regarding theirindividual performance in assessments.4.3 Student Attendance and Engagement MonitoringPromoting and encouraging student engagement with all parts of their learning experience is a key aspect ofthe University’s commitment to providing a student experience of the highest quality. For the University,providing a supportive learning environment includes the monitoring of student attendance 24

(www.gcu.ac.uk/student/registry/studentattendance/). The University expects all students to attend allclasses in all their modules for a number of reasons: • Regular attendance and academic achievement are closely linked. Students who regularly attend classes tend to perform better in their degrees. • Gaining the knowledge you require necessitates you to be an active participant in your learning experiences. Classes, whether face-to-face or online, are a critical part of learning as the interaction with your lecturers and fellow students is a key part of building knowledge and employability skills. • The University has to report details of all student attendance to the Scottish Funding Council, Students Awards Agency for Scotland and to advise the UK Border Force/Home Office when Tier4 sponsored overseas students are not in full attendance. • To alert the University to any problems a student is facing so that they may offer timely support and guidance.For these reasons, and to ensure that we can help resolve any problems you might be facing, the Universityhas a robust system of monitoring your attendance and engagement with classes. All students must usetheir Student ID Card to register their attendance at lectures, seminars and workshops – every time youenter a timetabled teaching event. The attendance readers are usually located near the door in or justoutside each classroom and on entering each session you must pass your card across the reader.From the start of each Trimester, your attendance data will be monitored on a weekly basis and thefollowing procedures will be implemented for students not attending classes. If at any time you have apersonal matter that is impacting on your ability to attend class then you should book an appointment todiscuss this with your Programme Leader or a member of your Programme Team. It is vital that youmaintain contact with the University and allow us to help resolve problems where possible. •Where you have failed to attend classes over 5 timetabled days, we will send you an email to your University email account advising you that your attendance is of concern.1 •You do not need to reply to this email but you do need to ensure you attend all classes and register your attendance with the electronic reader. •If you have been absent for more than 10 timetabled days, with no appropriate notification of the reason provided, you will be sent a further email expressing concern, advising that you are in danger of being withdrawn from the University2 for poor attendance and inviting you to a meeting to discuss the absence. •If there is no response to this communication, an email will be sent informing you that unless a satisfactory reason is provided within 4 working days, you will be3 withdrawn from the programme and University. 25

4.4 Policy for Providing Student FeedbackWe realise how important feedback is to our students as a means to measure their performance as well asimproving future performance. It is also a critical aspect of developing professional and personal skills. Assuch, the University has created a set of Feedback Principles which are adopted within all assessments, andacross all modules on your programme.The Feedback Principles are student facing and state that feedback at GCU should be: 1. A dialogue: Feedback should be based on discussion, face to face or online, between you, your fellow students and staff. This dialogue is an important part of your learning and also helps academic staff to shape their teaching. 2. Supportive of future learning: Feedback should review your performance, your strengths and areas for improvement; should clarify what is expected of you academically and help to identify areas for further learning and development. 3. Timely: Feedback on coursework should normally be provided to you within three working weeks of coursework submission deadlines. Exam and module results will normally be released according to the schedule at: www.gcu.ac.uk/student/exams/results/. 4. Related to clear criteria: Feedback should be based on clear assessment criteria, which are made available to you in advance of undertaking your assignment or examination. 5. Accessible to all students: Feedback can be provided in a variety of different forms: written, for example by comments made on your assignment itself or on a feedback sheet; electronic, for example by email or through GCU Learn, verbal, for example in lectures, seminars or one-to-one and small group meetings with your tutor. Feedback can also be provided by your fellow students and through self-reflection. Written feedback should use plain English and be clear and legible. It should also be responsive to any particular needs you have in terms of its accessibility. 6. A continuous process: Feedback, in its variety of different forms, should be provided throughout your module and, where possible, build on feedback provided on earlier performance. 7. Available on all forms of assessment: Feedback should be provided on all your assignments, whether formative or summative, examinations, and group as well as individual contributions to a module. 8. Flexible and suited to students’ needs: The variety of different forms of feedback should ensure that you have easy access to your feedback whether you are full-time, part-time, distance or work-based.Feedback is only beneficial if you use it – the University’s Feedback for Future Learning initiative providesmaterials and resources at http://www.gcu.ac.uk/futurelearning/ which give ideas on how best to utilise thefeedback you receive on your module assessments.4.5 Policy on Late Submission of CourseworkYou will be expected to submit all assessed coursework by a specified date. This is important as it is part oflearning to meet deadlines. It also allows us to ensure equity amongst students and to enable staff to markand provide feedback efficiently. The University therefore takes late submission of coursework veryseriously. Failure by a student to meet any given submission deadline without good cause will result in amark of zero for the coursework concerned. This could have a serious impact on your studies. 26

If you are experiencing a problem which you believe is affecting your ability to submit a coursework on timeyou should seek documentary evidence which substantiates the problem. You should then take thefollowing actions: • Request an extension before the deadline: if there are valid circumstances preventing you from meeting a deadline and you have documentary evidence supporting the problem, you should make a request for an extension to your Module Leader submitting the evidence. Normally, a later submission date can be negotiated. • Request an extension after the deadline: in exceptional cases, if there are valid circumstances preventing you from meeting a deadline and preventing you making an extension request before the deadline and you have documentary evidence supporting the problem, you should make a request for an extension to your Module Leader submitting the evidence. Normally, a later submission date can be negotiated if there is enough time before the assessment board.If there are valid circumstances preventing you from meeting a deadline but your extension request was toolate, a notification of non-submission for the coursework would be reported by the Module Leader to theassessment board. In these circumstances, if you have documentary evidence supporting the reasons forthe non-submission, you should submit a Consideration of Mitigating Circumstances Form to the assessmentboard. This process is independent of the module and programme and is explained in the following section.4.6 Policy on Mitigating CircumstancesThe University’s Mitigating Circumstances procedures should be followed if: • There are valid circumstances preventing you attending an exam • There are valid circumstances preventing you from meeting a coursework deadline and you have been unable to request an extension in time • There are valid circumstances which you believe have affected your performance in any assessmentThe mitigating circumstances must be presented using the University’s Mitigating Circumstances Form.Forms are available from the Examinations Office on Level 1 of the Saltire Centre, the Library Desk and theCampus Life Desk or can be downloaded from the Student Home pagewww.gcu.ac.uk/student/exams/mitigatingcircumstances/. The form includes a Personal Impact Statementwhich you should use to explain how the mitigating circumstances impacted your ability to complete yourstudies. You must include documentary evidence supporting the Personal Impact Statement in your formand ensure that this evidence contains the necessary details to relate the problem to the specific datesduring which the mitigating circumstances were applicable.There are detailed guidelines on the Student Home page on what the University deems to be a mitigatingcircumstance and what is not and what documentary evidence is acceptable. The deadlines for thesubmission and where you should submit the form are detailed at the front of the form.If you have been unable to submit a Mitigating Circumstances form before the specified deadline due toexceptional circumstances (such as hospitalisation or extenuating and unforeseen personal circumstances),you can submit a Retrospective Mitigating Circumstances form. This form must be submitted within twocalendar weeks after the publication of the Assessment Board decision, and must include appropriateevidence for the reason why the application is retrospective. There are detailed guidelines on the Student 27

Home page on what the University deems to be a retrospective mitigating circumstance and what is not andwhat documentary evidence is acceptable.4.7 Policy on Academic AppealsAny student can appeal using the University’s Academic Appeal Form, on the grounds of procedural or otherirregularity, against a University Assessment Board decision which result in their studies being terminated ortheir normal progression being delayed or which relate to the classification of their awards.Appeals can be made on the grounds of material administrative error, regulatory irregularity or othermaterial irregularity, for example that the assessments were not conducted in accordance with currentregulations for the programme. You must provide documentary evidence in support of your appeal.Academic Appeals cannot be made on the grounds of personal or medical factors. In such cases, studentsshould submit a Retrospective Mitigating Circumstances Form.An appeal will be rejected, and therefore not re-considered by the Assessment Board or referred to theAcademic Appeals Committee, in the following circumstances: • The case in support of the appeal is not sufficiently strong • The information contained in the appeal has already been properly considered by the Assessment Board concerned • The appeal is against a requirement to re-assessment an assessment at the normal re-assessment diet • The appeal is based solely on a request for another opportunity to be given • The appeal is based solely on disagreement with the academic judgement of the Assessment Board • The appeal is based solely on the student not understanding or not being aware of the published assessment regulations and procedures for a module or programme. How long do I have to submit the appeal?The appeal must be submitted using the University’s Academic Appeal Form. Forms are available from theExaminations Office on Level 1 of the Saltire Centre, the Library Desk and the Campus Life Desk or can bedownloaded from the Student Home page http://www.gcu.ac.uk/student/exams/appeals/. Forms must besubmitted to the Department of Academic Quality and Development ten working days (two calendar weeks)from the publication date of the Assessment Board’s decision. The form can be submitted via the AcademicAppeals Drop Boxes located at the Library Desk and the Campus Life Desk. Appeals will not normally beconsidered if received out with this period, unless you can provide valid reasons for the delay. No appealreceived after six months from the date of the Board’s decision will be considered.4.8 Code of Student ConductGCU is committed to providing a high quality teaching and learning environment that is conducive to theacademic and social well-being of the University community. Good standards of conduct are necessary forthe benefit of all members of the University and the maintenance of the University's reputation. The Codeof Student Conduct (http://www.gcu.ac.uk/gaq/appealscomplaintsstudentconduct/) is designed toencourage all students to meet the standards of behaviour required by the University. It is essential that allstudents comply with these standards and understand that if they fail to do so, this could lead to disciplinaryaction. 28

Misconduct means any behaviour which falls short of the standard expected of a student of the University.Examples of misconduct which may lead to disciplinary action may include the following: • Cheating: defined as obtaining access to the work of another person by deceitful means for use in an examination and assessment whether or not it is subsequently used. • Plagiarism: defined as the deliberate and substantial unacknowledged incorporation in students' work of material derived from the work (published or unpublished) of another e.g. o The inclusion in a candidate’s work of another person’s work without the use of quotation marks and acknowledgement of sources o The summarizing of another person’s work by simply changing words or altering the order of presentation, without acknowledgements o Copying the work of another candidate, with or without the knowledge or agreement. If copied with the agreement of the other candidate both parties are guilty of misconduct. • Collusion: is a form of plagiarism. It may be defined as the unauthorised and unattributed collaboration of students or others in a piece of assessed work. • Falsification: defined as any attempt to present fictitious or distorted data, evidence, references, experimental results or material contributing to a piece of assessed work and/ or knowingly make use of such material e.g. o The presentation of data in laboratory reports, projects or other forms of assessment based on experimental or other work falsely purported to have been carried out by the student, or obtained by unfair means o The falsification of references, including the invention of references and/or false claims • Personation: defined as one person assuming the identity of another person with the intention of gaining unfair advantage for that student. • Inclusion of Intellectual Property from a Third Party: the submission of work presented as the student's own which has been purchased, commissioned or otherwise acquired from another person (including internet sellers) whether or not specifically produced for that student or ‘off the shelf’. Proof-reading by a third party with knowledge in the field and/or by a fellow student on the same programme. • Duplication: the inclusion in coursework of any material which is identical or similar to material which has already been submitted for any other assessment within the University or elsewhere, for example submitting the same piece of coursework for two different modules. • Misconduct in Examinations or Tests: e.g. o Taking notes or other unauthorised material (including electronic devices) concealed in any manner into an examination or test, whether or not they could be used to gain advantage and whether used or not o Communicating or trying to communicate in any way with another student during an examination or test o Copying or attempting to copy from another student sitting the same examination or test o Leaving the examination or test venue to refer to concealed notes • Research Misconduct: e.g. o Fabrication, falsification, plagiarism or deception in proposing, carrying out or reporting results of research 29

o Deliberate, dangerous or negligent failure to follow established protocols if this failure results in unreasonable risk or harm o Financial impropriety in accounting for research fundsIt is the responsibility of all students to ensure that they have read and are familiar with the Code of StudentConduct. If, after formal investigation, you are found to be guilty of breaking the Code of Student Conduct, anumber of outcomes are possible including; a warning or reprimand, a fine or payment for damage or loss, aban from University facilities for a time, the removal of University email account for a time, graduationparchment withheld, an assessment or an exam discounted, suspension. In all cases you will have the rightto appeal.There are lots of sources of supporting information which are useful in ensuring that you breach none of thecodes. Please take note of the various contacts that are on hand to provide assistance on academic writing,referencing and avoiding plagiarism and other forms of academic misconduct: • The Student Home Page: ‘Improving your Coursework’ • The Learning Development Centre • Your Subject Librarian • Your Academic Advisor • Any of your Programme Team3. General Information for Students New2GCU5.1 New2GCUWe are looking forward to your first weeks at GCU nearly as much as you are! New2GCU(www.gcu.ac.uk/new2gcu/gsbs/) is packed full of advice and information on everything you need to knowabout what this bustling, city based campus has to offer. The GCU guide for new students is available in easyto view online and handy download modes. It includes information about: • Fresher’s Week www.gcustudents.co.uk/freshers • International Student Welcome www.gcu.ac.uk/student/international/welcome/welcomeprogramme/ • How to Register www.gcu.ac.uk/registration/faqs • How to get your Student ID Card www.gcu.ac.uk/studentidcards/ • How to Log on to GCU systems www.gcu.ac.uk/student/computerstuff • Financial Support www.gcu.ac.uk/money • Accommodation www.gcu.ac.uk/study/undergraduate/accommodation • Health and Medical Services www.gcu.ac.uk/student/health/ • Childcare www.childcarescotlandnurseries.com • Faith and Belief www.gcu.ac.uk/student/faith • Visa information www.gcu.ac.uk/student/international/visainformation/ 30

5.2 Campus Map



4. Finally…Keeping in Touch6.1 Keeping Touch While You’re HereWith all that is going on in your Programme, the University, the Student’s Association and the wider andrelated opportunities that the University offers in Glasgow, the UK and abroad, it is really important to keepin touch:Change of Details: You must ensure that the University holds your correct, up-to-date, personal andacademic details. For example, if you change your address (Trimester-time or home), you must update yourdetails by contacting Student Records at [email protected] or +44 (0)141 331 3338.Email: your Caledonian email account is the primary method that the University uses to contact you aboutrelevant opportunities, important issues and sending you the results of assessments. It is critical thereforethat you regularly check this email account.GCU Learn: as the virtual learning environment for all your modules, GCU Learn is a fundamental part of theteaching and learning that you will experience. Different modules will use their sites differently based on thenature of the subject. Sometimes your Programme Team will use GCU Learn to communicate with you areprogramme issues, career opportunities and other important issues. It is important to maintain closecontact with all the sites you are attached to.Social Media: social media is a great way to keep up to date with all the latest happenings at the University.GCU have a significant presence on social media and it's easy to get in touch with us no matter whatplatform you use. You'll find all the latest news and information on what's happening at GCU on ourFacebook (www.facebook.com/GlasgowCaledonianUniversity), Twitter @gcutoday and @CaledonianNewsand YouTube pages (hwww.youtube.com/user/watchgcu).6.2 Keeping in Touch After you GraduateGlasgow Caledonian University offers more than just an education. Once you graduate, you automaticallyjoin the GCU Alumni community, which gives you access to a wide range of benefits and services. In additionto receiving our magazines, invitations to events, and access to a wealth of career support, you also get totake advantage of great campus discounts such as affordable gym membership and discounted optical care.We also offer discounts with other companies, bringing you great theatre offers, discounted hotels andtravel, and much more!Stay in touch with fellow graduates from all over the world through our LinkedIn network, Facebook Page(www.facebook.com/CaledonianAlumni) or Twitter @CaledonianAlum. Use the group to meet, chat andexchange stories of your experiences at GCU. We have over 5000 members online, so don't miss out on thisunique opportunity to stay connected with your University.Most importantly for us, please stay in touch and tell us how you are getting with whatever endeavours youchoose to undertake following graduation. Your future help to the School would be greatly appreciated, forinstance in providing us with details of your career progression to inspire others or coming back to speak tofuture students about your own experiences and career.We are proud of all our graduates and we like to stay in touch!

What are the United Nations’ Principles for Responsible ManagementEducation (PRME)? Glasgow School for Business and Society presents them as follows: PRINCIPLE 1 Purpose: to develop graduates able and willing to contribute to an inclusive and sustainable future. PRINCIPLE 2 Values: to develop graduates who care about the global environment and social responsibility. PRINCIPLE 3 Method: to develop learning and teaching which enables students to become responsible managers and leaders. PRINCIPLE 4 Research: to advance understanding of the creation of sustainable social, environmental and economic value. PRINCIPLE 5 Partnership: to work with businesses and other stakeholders to explore mutually beneficial responses to social and environmental challenges. PRINCIPLE 6 Dialogue: to promote dialogue and debate among stakeholders on global social responsibility and sustainability issues. 33