IT Support Sydney CBD

WHAT SHOULD YOU LOOK FOR IN AN IT COMPANY www.incloudit.com.au

IT SUPPORT There are a number of factors to consider when choosing the correct IT Support Company to support your business.  We’ll go over why it’s so important for a business to have great IT support in this post.  www.incloudit.com.au Page 1

IT SUPPORT But for now let’s highlight some things you should look for when considering the appropriate IT company  for your business.  What is their customer retention rate  www.incloudit.com.au Page 2

IT SUPPORT A good way to gauge whether an IT company or any company is good for that matter. Ask what their customer retention rate is.  This will enable you to understand how much they value long term relationships & how happy their customers are.  www.incloudit.com.au Page 3

IT SUPPORT Look For Social Proof  When identifying a company, you should look for social proof. This means look for reviews on Google, Facebook and Yelp.  www.incloudit.com.au Page 4

IT SUPPORT Not all reviews are bad Not all reviews are bad, sometimes businesses cannot please every customer and standards change from customer to customer. The important thing is look for more good reviews than bad.  www.incloudit.com.au Page 5

IT SUPPORT Ask for credible referrals  This one is pretty straight forward, ask to speak to a customer of theirs and understand what their support is like.   www.incloudit.com.au Page 6

IT SUPPORT A few questions to ask is:  H  ow long do they take to respond to a ticket?  H  ow long after identifying an issue is it resolved?   What’s their after hours support like? www.incloudit.com.au Page 7

IT SUPPORT No Lock in contracts There is nothing like signing up with a company and realising you don’t like their level of service.  Find a company that does not do lock in contracts! www.incloudit.com.au Page 8

IT SUPPORT At Incloud, we ensure that contracts are not only open & month to month. We allow our customers to cancel at any time. Our confidence in our ability to maintain clients sets us part from the rest of the IT companies.  www.incloudit.com.au Page 9

IT SUPPORT Proactive management Focus What sets a good IT Company apart Proactive management, the ability to respond to requests before they happen. www.incloudit.com.au Page 10

IT SUPPORT There is nothing worse than having an IT company that will not provide proactive smart responsive support that will enable your business to thrive in an ever changing environment. How do we do this www.incloudit.com.au Page 11

IT SUPPORT Quite simple really, we have monitoring agents that live on your computer.  At Incloud, we ensure that contracts are not only open & month to month. www.incloudit.com.au Page 12

IT SUPPORT Focus on Your business needs We cannot stress this enough, finding the right company to suit your business needs is a must when considering a IT company. www.incloudit.com.au Page 13

IT SUPPORT  A few things to check are:   Do they have any competitors that are in your niche?  A  re they certified in a particular area? Examples would be MYOB, XERO or Autocad software.   Can they offer your business specialised support? By specialised support we mean the ability to support VIP staff members fast and efficiently.  www.incloudit.com.au Page 14

CONTACT US Address: Office of Communications, In Cloud I.T 443 Chapel Rd Bankstown , NSW 2200 Phone: (02) 9119 3600 [email protected] www.incloudit.com.au FOLLOW US ON SOCIAL MEDIA