L&D Course Catalog 2016 Draft

2016 COURSE CATALOGUE Introducing  your  new  blended   learning  curriculum  Learner today - Leader tomorrow – It’s in your hands!

2016 COURSE TOPICSLeadership A range of courses that will provide you with the knowledge to embed strategic thinking and get the best from your people.Managing A range of courses that will provide you People with the knowledge to understand, motivate and drive performance in yourself and others.Communication A range of courses that will provide you with the knowledge to overcome challenging situations and make the most of all your interactions with individuals and teams. Resource A range of courses that will provideManagement you with the knowledge and structure to maximise your efficiency, manage projects and understand budgetary controls.Learner today - Leader tomorrow – It’s in your hands!

2016 IndexTitle   PageLeadership: Click page numbers below for course details :Passion2LeadElevating w  omen   in  business 4Business  acumen 4Creativity  and  innovation 5Strategy f  or  business  development 5 6Managing   People: 7Applying   People   policies  and   procedures 7Annual   Performance   Management 8Diversity a  nd  inclusion 8Emotional   intelligence 9Motivate  your   teamCommunication: 10Intro   to  Presentation   skills 10Advanced   presentation   skills: E  xecute  the  perfect  pitch 11Feedback 11Handling   difficult  conversations 12Report   Writing 12Influencing   and   persuadingResource: 13Time  management a  nd   personal   effectiveness 13Project   management 14Finance  for  non-­‐financial   managementNote: Please ensure any attendance is approved by your line manager and linked to your individual development plan (IDP).Learner today - Leader tomorrow – It’s in your hands!

LeadershipCourse  Title   Course  Information   Course   Date  &   Location  Passion  to   Lead   Target  Audience:   3  Days Recently a  ppointed   first - ­‐time m  anagers (  especially w  ith   12th-­‐14th Apr people  responsibility),  or  non-­‐managers w  ith h  igh  potential t  o   move  in  to  a m  anagement r  ole i  n  the  near  future KMH   11th-13th Oct Course   Objectives:   To  provide   an i  ntroductory   overview  of  the  range o  f  skills   HT   required  of  managers a  nd s  upervisors.  Classic l  eadership   models  are i  ntroduced   in  bite-­‐sized m  odules t  o  allow   employees  new t  o  these  roles  to  grasp t  he  concepts  quickly.   This p  latform c  an  then  be  built  upon   over  the  next  2-­‐3  years,   as m  anagers p  rogress t  hrough  the  curriculum   .   Main   Content   Leadership  &  Management, M  otivation,  Delegation, P  lanning   &  Organisation, T  eam-­‐Building, P  eople M  anagement a  nd   Development,  Communication,   Coaching  &  Feedback.  Elevating   Target  Audience:   2  DaysWomen  in   Women a  t  all l  evels Business   Contact  L&D   Course   Objectives:   for  more   The  programme i  s d  esigned  to  equip  women a  t  all l  evels o  f   details     our   business w  ith t  he  key   management c  ompetencies   necessary  to  increase t  heir  contribution. Main   Content   • Personal  Development  Planning  opportunities • Opportunities   to  explore  key  issues a  nd  aspects o  f • leadership t  hrough   engaging w  orkshop  discussion • Focused  Coaching  Support 4 4

LeadershipCourse  Title   Course  Information   Course   Date  &   Location     Business   Target  Audience:   1  Day Acumen       All M  anagers w  ho  wish t  o  have  a  better u  nderstanding  of   23rd June business  operations  and  the  challenges t  hey  will f  ace.Creativity  &   Course   Objectives:   KMH  Innovation   To  provide   an u  nderstanding  on  how  to  successfully  manage   7th Dec   change.   H  ighlight  the  experiences  people  are l  ikely  to  go   through  during  periods   of c  hange  within C  CHBC,   how  to   HT   recognise  various m  ind-­‐sets a  nd  how  to  adopt  management   style t  o   help  people  transition t  o  a  more  positive  mind-­‐set.   1  Day   20th April   Main   Content   Business  savvy-­‐ KMH   • Having  a d  eeper   understanding o  f  business  operations  and   issues.   • Being a  ble t  o  make  sense o  ut   of c  omplexity.   • Becoming m  indful o  f  the  implications o  f a   choice  for  all t  he   affected p  arties.   • Being d  ecisive  and  remaining f  lexible t  o c  hange  maximising   a  professional b  usiness p  ersonality Financial  literacy –  • Business a  cumen  is m  ore t  han  just  numbers.     Knowing  how  to  make b  usiness d  ecisions • Having  financial u  nderstanding • Understanding h  ow  actions  and  behaviour   impact f  inances Having  the  ability\ to  think  and  act Target  Audience:   All s  taff w  ho w  ish t  o  become  more  creative  and  innovative  in   their  day  to  day  role. Course   Objectives:   With a   focus  on  creativity  and  innovation  for  individual  and   team, p  roductivity   increases, s  olutions  to  problems  are f  ound   easier a  nd  quicker,  energy  and  enthusiasm a  re  multiplied a  nd   people  fee t  hey   have  a g  reat i  mpact i  n  Hellenic’s  success Companies  are l  ooking   to  their  people  -­‐ their  best  and   strongest a  sset - ­‐ to  help  them  survive  and  thrive.   And  that   may m  ean  doing  things d  ifferently.   Main   Content   • Learn  to  discover  hidden   creative s  trengths • Understand  and  use t  he  'process'  of c  reativity • Find  unexpected  solutions  to  challenges • Blend  Right a  nd L  eft  Brain T  hinking • Break a   few R  ules! • Learn  to  Think  Laterally • Discover  how  to  move  from  competent  to  excellent - ­‐ move   from e  xcellent  to  outstanding!

LeadershipCourse  Title   Course  Information   Course   Date  &   Location     Target  Audience:   All M  anagers w  ho  wish t  o    understand  and  implement   strategic t  hinking a  s  part  of t  heir  role Strategy f  or   Course   Objectives:   1  Day Business   Our  one   day s  trategy f  or  business d  evelopment   programme   19th May   focuses o  n   the  essential e  lement o  f ‘  Strategic T  hinking’.  It  Development         aims t  o  teach y  ou   how  to  continuously   think   strategically i  n   KMH   your   role  as w  ell a  s d  uring  the  business p  lanning  process.  The   programme w  ill h  elp y  ou   to  develop   strategic i  nsight, d  efine a    strategic v  ision a  nd  create  new s  trategic i  deas Main   Content   BY t  he  end  of  the  programme, c  andidates w  ill: • Discuss  and  agree d  efinitions o  f  vision,  mission, s  trategy   and  tactics • Understand  the  stages r  equired i  n  strategy d  evelopment • Know  how  to  make u  se  of  strategic a  nalysis t  ools, i  e SWOT   and  PESTLE • Understand  how  to  develop  and  create  a s  trategic v  ision • Identify  how  to  develop   strategies t  o a  chieve t  he  vision  and   objectives \ to  think   and  act

Managing PeopleCourse  Title   Course  Information   Course   Date  &   Location    Applying   People   Target  Audience:   2  Days   Policies  &   Any  manager    with d  irect  reports  who  has  never  been  training   2  Days   Procedures     in  this s  ubject.  Refresher t  raining r  ecommended  every   2-­‐3   years. W  hist t  his  course  is o  ne   of 3   which  together  provide  a   8th-­‐9th Nov comprehensive  learning  programme on  Managing   KMH Performance,  it i  s n  ot   essential t  o c  omplete  parts  1 a  nd  2   before  attending   18th -­‐19th Oct   HT   Course   Objectives:   To  meet l  egislative a  nd b  est  practice  standards b  y  enabling   managers t  o h  andle  absenteeism a  nd  disciplinary  situations   professionally a  nd  competently  .  The  course  also p  rovides   specific t  raining i  n  regard t  o  Bullying &   Harassment a  nd  the   important  area o  f  Managing D  iversity Main   Content   Legislative u  pdates a  nd  detailed e  xplanation  of  company   policies  and  procedures  relating t  o  Absence  Management,   Managing C  onduct,   Managing D  iversity  and  applying  the   Disciplinary  Process,  including C  onducting   Investigations a  nd   Disciplinary  Hearings. S  kills p  ractice  in t  ypical  scenarios.   Annual   Target  Audience:   1  Day  Performance   Managers w  ith r  esponsibility  for  the  performance o  f  others  Management   and  the  application  of t  he  CCHBC   Performance  Management   13TH Dec System.   KMH Course   Objectives:   14th Dec   This c  ourse  aims t  o  further  enhance   managers c  ompetence i  n   HT   the  area o  f  managing t  he    performance  of  their t  eams, b  y   taking a   very   hands  on  practical l  ook   at a  ll t  he  skills i  nvolved   and  applying  them i  n  the  context  of  the  Coca-­‐Cola  Hellenic   Leadership  Pipeline P  rocess Main   Content   Leadership  Pipeline p  erformance  management s  ystem; t  he   value  of t  imely  and  appropriate  feedback,  conducting   effective p  erformance r  eviews.   7

Managing PeopleCourse  Title   Course  Information   Course   Date  &  Diversity &    Target  Audience:   Location     Inclusion   All s  taff w  ho w  ish t  o  understand   more a  bout   their   responsibilities f  or p  romoting  diversity  and  inclusion  in  the   1  Day   workplace.   27th Sept   Course   Objectives:   KMH   The  programme p  rovides  an  introduction   to  the  Equality A  ct   2010  and  details e  ach  of  the  protected  characteristics s  o  you   can  learn m  ore  about   what t  hey  are  and  how  to  avoid   discrimination t  hrough   your  words  and  actions.  The  course   looks  at  which  behaviour  is p  rohibited   by  the  Equality  Act  and   aims t  o  help  you  to  promote  a  fairer, m  ore t  olerant  and  more   diverse  working  environment Main   Content   • The  Protected  Characteristics - ­‐ age, d  isability, g  ender   reassignment, m  arriage a  nd c  ivil p  artnership,  pregnancy   and  maternity,  race, r  eligion o  r   belief, s  ex a  nd  sexual   orientation. • Discrimination - ­‐ direct, i  ndirect,  associative a  nd  perceptive   discrimination, d  isability d  iscrimination a  nd  pregnancy   and   maternity d  iscrimination. • Other  Prohibited   Conduct   -­‐ harassment, v  ictimisation,   stereotyping,  prejudice,  bullying  and  how  to  report  bullying   or  harassment.  Emotional   Target  Audience:   ½    DayIntelligence All s  taff w  ho w  ish t  o identify  and  improve  their  level o  f  EI  for a    27th Oct better  understanding  of s  elf, a  s  well a  s s  ense t  he  emotions  of   others.   KMH     Course   Objectives:   25th Oct   Emotional  intelligence (  EI) i  s t  he a  bility  of i  ndividuals  to   HT   recognise  their o  wn  and  others’  emotions,  discriminate   between  different f  eelings a  nd l  abel t  hem  appropriately,  and   to  use  emotional i  nformation  to  guide t  hinking  and  behaviour.     EI  also d  evelops  the  capacity  to  be  aware o  f,  control,  and   express  one's e  motions. Main   Content   • How  to  lead  with e  motional  intelligence • The  language u  sed  to  develop  EI  Communication • Explore  and  examine t  heir  current  level  of  EI t  hrough   exercise a  nd  group  work • How  to  cultivate  EI i  n  the  workplace 8

Managing PeopleCourse  Title   Course  Information   Course   Date  &   Location    Motivate  the   Target  Audience:   ½    Day Team   All M  anagers w  ho  wish t  o    understand  more  about  how  to   motivate t  heir  team   27th Oct   KMH     Course   Objectives:   Motivation  drives  us  to  achieve  our  goals a  nd  as  a r  esult f  eel   25th Oct   fulfilled a  nd  happy  with o  ur   overall q  uality  of  life.    This c  ourse   HT   is d  esigned  to  increase c  andidates’  awareness o  f m  otivational   techniques,  identify  what m  otivates t  hem  and  how  they  can   discover  individuals’  needs  and  drivers. Main   Content   • Understand  What M  otivates  People  – the  process  of   motivation • Investigate t  he e  ffect o  f  communication o  n   motivation • Understanding t  he  reasons  for  poor  motivation • Examine M  otivational  theorists  and  how t  hey   can  help • Understand  how  to  manage s  taff m  otivation   • Identifying  approaches  to  improve  motivation a  nd   behaviour • Appreciate  the  importance o  f  self-­‐motivation

Communication & Influencing SkillsCourse  Title   Course  Information   Course   Date  &   Location    Introduction   to   Target  Audience:   1.5  Days Presentation   For  all e  mployees w  ho  wish t  o  expand   their  skills a  nd   5th – 6th Apr knowledge  that  is r  equired  to  successfully d  eliver  short   Skills     presentations i  n  a  business e  nvironment.   KMH Course   Objectives:   15th–16thJun Matching y  our   message t  o y  our    audience,  avoiding   HT preparation  pitfalls. S  tructuring y  our   message t  o a  chieve   clarity  and  interest.   Main   Content   • Understand  the  importance  of s  etting c  lear   a   purpose   for   presentations • Recognise t  he  factors t  o  be  taken  into c  onsideration  when   preparing  for p  resentations • Gain t  he  opportunity   to  practice  presentation s  kills i  n  safe   and  supportive   environment • Investigate t  he p  itfalls i  n p  resenting • Self-­‐assess a  nd g  ain f  eedback f  rom p  eers  on  their   presentation  style Target  Audience:   For  all e  mployees w  ho  wish t  o  build  on   their  existing   presentations s  kills.    Candidates   must  have a  lready  attended   the  introduction   to   presentation   skills c  ourse Course   Objectives:   1  Day Learn  how  to  inspire, p  ersuade,  and  lead  almost e  very   7th – 8th Sep audience  you   speak  leaving t  he  right i  mpact a  nd  messages KMH Advanced   Main   Content   Presentation   23rd-­‐24thNov Skills: E  xecute   • Bring t  o  life e  verything  you   say w  ith e  xtra  influence,   HT  the  perfect   pitch         personal  impact, a  uthority   and  natural p  resence • Develop   compelling c  ontent  that  quickly   connects  with   people,  from  all b  ackgrounds,  with  professional s  tory-­‐ telling a  nd  scripting t  echniques • Discover  advanced   strategies f  or h  andling q  uestions,  to   gain b  uy-­‐in  from d  ifficult p  eople,  with  gravitas a  nd r  apport • Feel c  onfident  to  put  these  skills i  nto  action  right a  way Having  the  ability t  o  think   and 10

Communication & Influencing SkillsCourse  Title   Course  Information   Course   Date  &   Location    Feedback     Target  Audience:   ½    Day   All s  taff 17th Nov   Course   Objectives:   KMH   This h  alf  day p  rogramme i  s d  esigned  to  provide   candidates   with t  he  skills a  nd  confidence   to  give f  eedback  effectively t  o   others  in  the  organisation.. Main   Content   By  the  end  of  this p  rogramme, c  andidates w  ill u  nderstand   how  to: •  Provide  feedback  to  others  (boss,  peers,  and  subordinates)   in  a p  roactive  and  effective w  ay.   •  Gain b  uy   in f  rom  staff b  y p  roviding  feedback  in  the  way   employees  need  to  receive  it •  Deliver  feedback  comfortably a  nd  confidently •  Manage e  mployee  resistance •  Develop  collaborative  performance  solutions  with e  mployee   input •  Offer p  ositive r  einforcement  and  show e  mployees  they  are   valued Handling   Target  Audience:   ½    Day   Difficult   All s  taff w  ho w  ish t  o  to  gain s  kills t  o  handle  difficult   17th Nov  Conversations   conversations  without  damaging t  he r  elationship,  increasing   management c  ompetency  and  effectiveness. KMH   Course   Objectives:   11 To  provide   the  skills a  nd  knowledge  required  to  conduct   challenging c  onversations  with s  taff, p  erhaps  about  their   behaviour,   results, o  r  actions.   This c  ourse  will e  quip  candidates  with t  he  necessary   confidence,  knowledge  and  skills t  o  engage w  ith p  eople   from   a  productive  and  focused  position. Main   Content   • The  importance  of g  iving  feedback,  praising, r  eprimanding   and  how  to  do  it • Developing  a  framework t  o  determine  what a  ction  is   appropriate • Understanding a  nd  addressing y  our   own  and  others   aggressive i  nstincts • Simple a  nd  straightforward m  ethods t  o  help  conduct   and   run  challenging c  onversations

Communication & Influencing SkillsCourse  Title   Course  Information   Course   Date  &   Location     Target  Audience:   All e  mployees  who  want t  o  develop   their  writing s  kills i  n   order  to  improve  the  quality  of  written r  eports,  emails, l  etters   etc.  to  both  internal  and  external c  ustomersReport   Writing       Course   Objectives: 1  Day To  help  participants w  rite i  n  a  clear, c  oncise  and  efficient   21st Apr manner KMH   28th Jun   HT   Main   Content   • Utilise a  f  ive s  tep  system t  o  save t  ime. • Improve  quality  and  increase i  mpact.   • Ability  to  think  creatively  and  logically.Influencing   &   Target  Audience:   1  Day Persuading         This c  ourse  is  for r  ecently  promoted   managers, o  r a  nyone   15th Mar who  has  not  previously  received   training i  n t  his  area. I  t  will   benefit  anyone  who  needs  to  influence  internal a  nd  external   KMH customers, a  nd  to  create  personal i  mpact  by  communicating   in  a p  ositive  and  proactive  manner.   12th May HT   Course   Objectives: To  provide   delegates w  ith s  upport  in  using a  ssertive l  anguage   and  techniques  to  manage o  thers'  perceptions  of  what i  s   realistic a  nd a  chievable.   Main   Content Understanding s  elf a  nd  others'  influencing s  tyles. D  evelop   questioning  skills t  o  clarify s  ituations a  nd  expectations,  deal   effectively w  ith p  otential  conflict a  nd  emotional  behaviour   in   meetings a  nd  on  the  phone. . 12

Resource ManagementCourse  Title   Course  Information   Course   Date  &   Location     Time   Target  Audience:   1  Day  Management  &   All e  mployees  who  wish t  o  improve  their  self-­‐management   17th May   and  take c  ontrol   of  their t  ime   Personal   HT     Effectiveness       Course   Objectives:   To  instruct  delegates o  n  the  key  principles  of t  ime   10th Aug   management a  nd h  elp  them  recognise  personal t  endencies   KMH   and  habits  that m  ay h  ep   or  prevent  them  from a  pplying  the   theory   effectively Main   Content   • Time M  anagement M  atrix • Planning • Prioritisation • Self a  wareness a  nd A  ssertivenessFundamentals  of   Target  Audience:   1  Day project   All e  mployees  who have  responsibility f  or  one  or   more s  mall-­‐ 24th May   scale p  rojects  and  has  had  no  formal t  raining o  r  knowledge  of   Management       simple p  roject  management  methodology KMH   Course   Objectives:   22nd Sept   To  provide   delegates w  ith b  asic p  roject  management   HT       methodology Main   Content   • Scoping  a p  roject, • Contracting  with s  ponsors • Communication  plans • Setting a  nd  keeping t  o  milestone 13

Resource ManagementCourse  Title   Course  Information   Course   Date  &   Location    Finance  for  non   Target  Audience:   1  Day financial   For  all e  mployees w  ho  are  new t  o  budgets  and  finance,  or   9th June   Managers   those  who  have  no  experience   in t  his  area, g  et t  o  grips  with   the  work  required  and  terminology  used. KMH   Course   Objectives:   13th Sept Participants w  ill b  e  provided   with a  n  understanding  of   HT   financial m  anagement s  ystems, a  long w  ith a  n i  nsight i  nto   financial r  equirements r  elating t  o  expenditure   and  managing   resources.     In  addition,  candidates w  ill d  iscuss t  he  importance  of  keeping   accurate r  ecords,   contingencies, m  anagement o  f c  ash  flow   and  setting a  nd  monitoring  of b  udgets. Main   Content   • Understand  the  importance  of s  etting c  lear   a   purpose   for • Understanding f  inancial m  anagement • Roles a  nd  responsibilities i  n r  elation  to  finance • Financial m  anagement s  ystems • Complete  a s  imple p  rofit  and  loss a  ccount • Reconcile B  ank  accounts 14