Travellers Beach Online Menu

GUEST INFORMATION PACK 1

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GUEST INFORMATION PACK Welcome Dear Guest, Travellers Beach Hotel & Club welcomes you to the resort city of Mombasa. It is our honor and pleasure to have you in our hotel. We trust that your stay will both be pleasant and pleasurable. During your stay with us, you will soon become familiar with our hotel facilities and services. Your comfort and convenience is our top most priority. Should you have any special requests or challenges, we are available 24Hrs a day to help you. As a precautionary measure, we request that you familiarize yourself with our facilities. We recommend that you keep your valuables in the safe provided in your room. The safe activation code is personalized. We value your feedback and we would be grateful if you would take some time to fill our guest questionnaire and or review us on TripAdvisor, HolidayCheck, Booking.com and Jumia.com at the end of your stay. I am delighted that you chose Travellers Beach Hotel & Club as your hotel for the dura- tion of your visit. I trust that you will have a pleasant stay with us. Yours Sincerely, General Manager 4

GUEST INFORMATION PACK IN ROOM DINING IN ROOM DINING 5

Room Service Menu TRAVELLERS BEACH HOTEL Offers you 24 hours in-room Dining Services Tel No. Extn: 2432 Should you have a special request, please give us advance notice and we will do our best to fufill your wishes Bon appetit ROOM SERVICE COVER CHARGE: KSHS. 500.00 6

GUEST INFORMATION PACK LUNCH AND DINNER CONTINENTAL BREAKFAST 1. Chilled Fresh Juice, Fresh Fruits, Bakers Basket, Toasted Bread, Butter, Jam, Marmalade, Tea or Coffee SOUPS MAIN COURSES 2. Beef broth Clear Beef Broth with Vegetable Brunnoise and Corriander 3. Cream of Tomato Puree of Roasted Tomatoes with Cream SALADS 4. Moroccan Chicken Salad Stripes of Chicken with Sultanas, Celery, Mangoes (Seasonal), Chutney and Cashewnut bound with Aromatic Spiced Mayonnaise 5. Fresh Garden Salad Mixture of Lettuce, Cucumber, Carrots and Halloumi Cheese with Herbed Vinaigrette MAIN COURSES 6. Marinated Chicken Breast with Rosemary Sauce Served with french Fries 7. Duo Medallions of Beef Fillet Served with French Fries and Black Pepper Sauce 8. Grilled Red Snapper Fillets of Freshly Caught Fish with Lemon Butter Sauce 9. Your Choice of Toasted Ham, Chicken, Cheese or Tomato Sandwich (Double filling) Served with French Fries All prices are inclusive of service charge and tax 7

GUEST INFORMATION PACK 10. Bacon Cheddar Burger Beef Patty Topped with Bacon and Cheddar Cheese Sandwiched in Burger Bun 11. Fish Sandwich Crumbed Fish, Iceberg Lettuce, Rocola Tartar Sauce in a Baguette 12. Spaghetti Napolitaine 13. Spicy Vegetable Burger with French Fries DESSERTS 14. Coupe Jacques 15. Fruit Platter 16. Chocolate Cake 17. Warm Almond and Apple Pie with Chocolate Sauce NIGHT OWL SERVICES Served from 2230 hrs- 0500 hrs LIGHT SNACKS 1. Mixed Salad with Your Choice of Dressings 2. Your Choice of Toasted Ham, Cheese, Chicken or Tomato Sandwich Served with French Fries 3. Cheese Burger with Chips 4. Marinated Grilled Chicken Breast with Rosemary Sauce Served with French Fries 5. Deep Fried Fish Fillet with French Fries 7. French Fried Potatoes 6. Spaghetti Napolitaine DESSERTS 8. Tropical Fruit Salad 9. Warm Almond and Apple Pie with Chocolate Sauce BEVERAGE 10. Kenyan Tea or Coffee All prices are inclusive of service charge and tax 8

ALL DAY MENU 9

FOOD & BEVERAGE OUTLETS Safina Restaurant Opens Daily: 0730 -0930Hrs - Breakfast 1245 - 1430Hrs - Lunch 1930 - 2100Hrs - Dinner This is the main restaurant and serves buffet meals only Dress Code: Business Casual Shibe Restaurant Opens: 0730 - 0930Hrs - Breakfast 1245 - 1430Hrs - Lunch 1930 - 2100Hrs - Dinner Auxiliary to the main restaurant and serves buffet meals only. The restaurant opens intermittently whenever need arises. Dress Code: Business Casual Sher-E-Punjab Restaurant Opens (Tue-Sun): 1245-1430Hrs - Lunch 1930-2100Hrs - Dinner The restaurant serves Indian cuisine mostly on a la carte, aside from Sunday lunch when service is buffet. Vegetarian and non-vegetarian meals are served Dress Code: Business Casual Suli Suli Grill Opens Daily: 1000 - 2300Hrs Set by the sprawling poolside, this sea-food specialty restaurant serves snacks, beverages and a la carte meals for the entire family 10

FOOD & BEVERAGE OUTLETS Pwani Kofi Opens Daily: 1000-2300Hrs This is a beachside bar. Catch your game or listen to cool piped music as you sip your hot or cold drink by the beach. Watch the tide and feel the ocean breeze as you treat your palate to the sumptuous meals ordered on a la carte Msafiri Bar Opens Daily: 1000-2300Hrs Located at the main lounge, the facility has an option of healthy living options through the fresh juice menu aside from the contemporary bar arrangement. Evening entertainment (Live band, Karaoke) is available on selected days of the week for our patrons. Kisima Bar Opens Daily: 1600-2300Hrs Majorly serving all-inclusive guests, this bar has options for other guests on other boarding plans. Enjoy piped music, play pool table or table tennis as your savor your drink of choice. Bahari Bar & Restaurant Opens Daily: 1000-2300Hrs After having your mid-morning water aerobics, relax on the sun bed and order your alcoholic or non-alcoholic drink; have your choice of snack or generally your hot beverage. The restaurant has selected snack menus to choose from; all these in close proximity to the beach. And by the way, never mind about your kids. Their needs and entertainment is catered for at the Kids club close by. 11



HOTEL SERVICE DIRECTORY HOTEL SERVICE DIRECTORY

GUEST INFORMATION PACK DIALING INSTRUCTIONS INTERNAL TELEPHONE EXTENSIONS Operator/Reception 0 Reception 2411/2313 Room Service 2432 Laundry 2316 Guest Relations Office 2451 Duty Manager 0 Concierge/ Porters 2420 TO MAKE AN INTERNATIONAL CALL Dial 000, country code then telephone number TO MAKE A LOCAL CALL Landline Cellphone Within Mombasa Dial the number directly Dial the number directly For other towns Key in the town’s code the Dial the number directly telephone number To call another room-Key in 8 then room number 14

GUEST INFORMATION PACK Activity Uzima Spa/ 2306 A side from swimming, we offer a variety of other active programs in our Uzima Spa including organized aerobic workouts, Technogym machines and free weights, massage, steam bath, Jacuzzi and sauna. We also have tennis classes and games for those who qualify. Call our Uzima Spa for more information. Adaptors Reception /2411 The Hotel voltage is 240v/50Hz. If you require adaptors for your appliances, they are available at the reception at a cost. Airline/Airline Tickets Guest Relations Office /2451 Our GRO will be pleased to help confirm flight reservations on your behalf. There may be a charge associated with this service. Airport Transfers Reception/2411 You may reserve your airport transportation to the airport in advance by contacting our reception. There is a charge associated with this service. Ambulance Reception/2411 In case of medical emergencies, ambulance service can be sought for from the reception. 15

GUEST INFORMATION PACK Baby Cot/Crib Housekeeping/4111 Baby cots are available free of charge from our housekeeping department. Baby-Sitting Housekeeping/4111 Baby-sitting may be arranged via Housekeeping. To ensure that all the necessary arrangements are made as swiftly as possible, advance 48-hour notice is requested Baggage Porters Desk/ 2420 Our porterage team is on hand to assist with your baggage Banks Cashier/2410 The Cashier at the reception will offer foreign exchange services. Please contact reception for more information. Beauty Treatment Uzima Spa/2306 Contact our Uzima Spa for a wide range of beauty treatments available. Business Centre Business Centre/2450 Equipped with personal computers, our business center offers secretarial and other services such as photocopying, binding, scanning and typesetting. 16

GUEST INFORMATION PACK Car Packing Reception/2411 A limited parking space is available within the Hotel premises at no extra fee. This is only available only for hotel resident guests Check-Out Time Reception/2411 Check out time is 1000 Hrs, unless prior arrangements have been made through the reception desk, Chemist/Pharmacy Reception /2411 There are several dispensing chemists within City Mall and Nyali Mall. Our reception team can help in advising, Cheques Cashier /2410 The hotel does not accept personal and travelers cheques, unless with prior arrangement. Children Reception /2411 There is no extra room charge for 2 children under age 5 years sharing a room with parents within the existing bed configuration. Cigarettes Room Service/2450 These are available from our main bar and through room service. The hotel has designated smoking areas. Note that the government prohibits smoking from undesignated areas. Credit Cards Business Centre/2450 The hotel accepts all major credit cards. For more information, contact our cashier at the reception. 17

GUEST INFORMATION PACK Doctor Reception/2411 We have a doctor on call 24 hours. For further assistance please contact the operator Do Not Disturb Housekeeping/4111 If you do not wish to be disturbed, please hang the “Do Not Disturb” sign on the door handle outside your door. Dress Code GRO/2451 Travellers Beach Hotel and Club is a family hotel and wishes to offer its guests comfort in a distinguished environment. To ensure this standard, and keeping with the society norms, all guests are requested to conform to decent dressing. Note that we DO NOT allow swim-suits, see-through clothes, micro- and mini-skirts, Bikinis, Shorts and sleeveless tops (for men) during meals. Contact our Guest Relations Officer for more information on applicable dressing code. Drinking Water Room Service/ 2432 Each adult hotel resident guest is entitled to a complimentary bottle of water in guest rooms. Contact Room Service for an additional bottle of water at an extra cost 18

GUEST INFORMATION PACK Environmental Policy Operator 0 We are committed to protecting the environment by saving any unnecessary washing of laundry. Towels are changed after your second night – please leave in the bath/ shower if you would like your towels changed sooner. Bed linen is also changed after your second night – please notify reception (dial 0) if you would like your bed linen changed sooner. Electricity Supply Reception/2411/0 The hotel’s electrical supply is 220/240v AC 50Hz. The shaver socket in your room has a 110v supply Email Reception/2411 Email and internet services are available in your rooms and around the premises through free WiFi network. Get your log-in credentials at the reception during check in. Emergency Reception/2411/0 In the event of unlikely emergency, please dial 0 on your in-room telephone. We do have a doctor on call. All charges for Ambulance and medical services need to be settled directly with the Doctor. Emergency Exits Reception/2411/0 The floor plan on the inside of your room indicates your room location as well as the nearest emergency exits. We recommend you familiarize with these points. We also recommend that you read the “Fire and Security” section of this directory. Extra Bed GRO/4111 Extra beds are available on request and at a cost. Please contact Guest Relations desk for more information 19

GUEST INFORMATION PACK Flowers GRO/2425 Our guest relations officer can organize for flowers for any of your occasions. Fitness & Gymnasium Uzima Spa/2365 Refer to the page under gym and spa for more information. First Aid Reception/ 2411 We have First Aid kits located in the Club and Main reception for use by our guests. Other kits are located at Bahari Bar and Suli Suli Restaurants. Our trained first aiders will be pleased to assist you in case of a minor injury. Forex Reception/ 2410 You can have your main currencies (USD, Euro, Sterling Pound) exchanged for local currency at the cashier’s office. Golf Reception/2411 We are located in near proximity to the Nyali Golf course. Contact the reception to make your booking for your favorite sport. 20

GUEST INFORMATION PACK Hairdresser Uzima Spa/2306 Our Uzima Spa has a salon facility open daily. Health Club Uzima Spa/2365 Membership is not required to enjoy services of the Health Club for resident. See detailed information under Gym & Spa. Hotel Reservations Reception/2603/2459 For additional function reservations, visit our Guest Relations Office located at the main reception. Housekeeping Services Housekeeping/4111 For additional housekeeping services, feel free to call the GRO or reception for a coordinated response. Hotel Map Housekeeping/4111 Hotel maps are also located in each guestroom. Internet Services Operator/0 WiFi is available to all of our guests free of charge. Guests will be given an access code on check-in. If you require any assistance please contact the reception by dialing 0. Ironing Board and Flat Irons Reception/2411 We have flat irons and ironing boards upon request. If you require any assistance operating the ironing board, please contact reception by dialing 0 from your room phone. 21

GUEST INFORMATION PACK Keys Reception/2411 Some of our guestrooms utilize the electronic locking system while other use the contemporary keys for doors. The electronic locking system requires the use of a credit card type key that is re-coded each time a guest checks out. Laundry, Pressing Laundry/2316 We offer these services. Please use the in-room leaflet and bag and leave in your room by 8.00am for same day return on weekdays. For express service, do indicate on the in-room leaflet. Lost & Found Reception/2411 All items left in meeting rooms, public space or in guestrooms are taken directly to Security. The items are tagged, placed in a clear plastic bag and logged in the “Lost and Found Book”. Then the items are locked in the lost and found safe in security. All items are kept for a minimum of 30 days, maximum of 90 days. This is due to space availability. Cash, credit cards and jewelry are kept in a separate lost and found safe in the Security office. The hotel does not pay to ship lost and found items. Found articles will be shipped to guests C.O.D. or shipping may be charged to a credit card. Security also has a lost and found inquiry log. This is for guests who have lost something that has not been logged into lost and found. If the item is turned in later the guest will be contacted, Lunch Boxes Reception/2411 In case you are travelling for safari or departing earlier than lunch time, be sure to place your order of lunch box at the reception before 4pm a day prior to your departure date. The same shall be redeemed from the reception. 22

GUEST INFORMATION PACK Massage Uzima Spa/2365 We are pleased to offer our guests a range of services on all beauty treatments at our Uzima Spa. Mini Bar Room Service/2432 Newspapers Reception/2411 All local dailies may also be purchased at the reception or in the gift shop located on the lobby near the reception. Outside Catering Food & Beverage Dept./2612 Travellers Beach Hotel is able to provide you with customized catering menus and personalized service for your functions at some of the most exciting and attractive venues within Mombasa. Please ask our F&B Manager for menus and location recommendations. 23

GUEST INFORMATION PACK Pets Reception/2411 The hotel does not admit pets within its guest rooms or any other area. Pool Reception/2411 Our three (3) outdoor all-weather pools are non-covered and not heated. They are located adjacent to most of the rooms on the hotel and Club side. The two on the club side have pool bars. The pools operate from 0730-1900Hrs daily. Post & Parcel Reception/2411 The nearest post office is located approximately just opposite the hotel on the main road near the staff gate. Package mailing may be arranged through the Guest Relations Office. Public Relations Reception/2614 Our Sales and Marketing Department would be pleased to assist your organization with the following: • Media coverage • Press conferences • Soft copies of hotel pictures • Press releases regarding history of the hotel • Logos 24

GUEST INFORMATION PACK Religious Services Reception/2411 We have rooms set aside for worshiping for both Christians and Muslims. Be sure to ask for guidance at the reception Restaurant & Lounges Reception/2411 See food and beverage outlets above.Note all our restaurants observe a Dress is business casual dressing code. Room Service Room Service/2432 For your privacy and convenience we offer in-room dining. You will find a complete menu for breakfast, lunch and dinner located in your guest room. A KShs. 500 tray charge will be added for room service. 25

GUEST INFORMATION PACK Safes Reception/0 Whilst we take every measure to ensure the highest level of security at the hotel, we do recommend that articles of value are not left in the bedrooms. Our rooms have safes located inside the wardrobe. Access the code from the reception in order to use them for safe storage. Shopping GRO The Nyali Mall and City Mall has numerous shops with a selection of great brands at outlet store prices. Masai open market is open on specific days of the week. Smoking GRO For the comfort of all our guests, we operate a strict No Smoking policy in all of our guestrooms, Conference Rooms and public areas. A smoking area can be found through the carpark side door from the main lobby. 26

Taxi Reception/2411 The Hotel has entered into an exclusive agreement with several taxi operators for taxi service from the hotel. Our receptionists or doorman will summon a cab for you from the front entrance. Participating taxis have our hotel logo. Telephone/Fax Machines Reception/2411 For your convenience, telephone and fax machines service may be obtained from the reception or directed to your room. Arrangements for teleconferences must be made at least 72 hours in advance. All phone requests under 72 hours will be charged an additional 50% of listed prices. Wake Up Calls Operator/Reception/2411/0 Our system does not support automatic wake-up call. However, leave information with our operator for a wake-up call at your designated time. 27

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GUEST INFORMATION PACK GYM & SPA GYM & SPA 29

GUEST INFORMATION PACK GYM & SPA Our Uzima Spa is located just outside the parking area ion your way to club side. Get direction from the reception on direction. You will need your guest room key to enjoy discounts. Please dial ext. …. if you would like further information. Facilities include: gym, Squash, Sauna, Jacuzzi, Steam room and cooling pool, showers and locker facilities. GYM OPENING HOURS Open daily from 06:30 a.m. – 10:00 p.m. CARDIO MACHINES Treadmills cross trainer, stationery bikes and rowing machine ISOTONIC MACHINES Combined multi-gym with leg pre-bench press, LAT pull, Bicep curl, tricep midrow, shoulder pull and leg extension FREE WEIGHTS Dumb bells from1kg-2.5 Kg, Plates from 20Kg-15kg-10kg-7.5kg-5kg Bar bells (bench press (bicep bar bells) Toning Dumb bells THE STUDIO Aerobics and squash court TENNIS A tennis court with racquets and tennis balls for hire. Book your floodlit session STAFF Gym instructors and assistant 30

GUEST INFORMATION PACK SPA OPENING HOURS Open daily from 08:30 a.m. – 10:00 p.m. OUR TREATMENTS INCLUDE Massages: Hot stone Massage, Uzima Rehabilitative, Aromatherapy Massage, Reflexology massage, Afri-cold Massage, Swedish Massage, Healing Massage, Lomilomi Massage. Facials: Matis Facials, Anti-aging facials, Purifying facials, Aromatic Facial, Tri-Enzyme Facial, Mini-Facials (Express). Pedicure and Manicure Hair Salon: Perming, Bridal Hairdo, Hair Coloring, Braiding, Weaving, Wash& Blow-dry, Setting, Haircuts and highlights. All these for Afro- and Caucasian Hair Body scrubs and wraps Grooming: (eyebrows and Lashes) and Waxing SPA Amenities: Sauna, Jacuzzi, Steam Bath and Whirlpool, Lockers and Showers rooms. 31



GUEST INFORMATION PACK TOURS & ACTIVITIES TOURS & ACTIVITIES 33

GUEST INFORMATION PACK KENYA FACTS Kenya is a country in East Africa with coastline on the Indian Ocean. It encompasses savannah, lakelands, the dramatic Great Rift Valley and mountain highlands. It’s also home to wildlife like lions, elephants and rhinos. From Nairobi, the capital, safaris visit the Maasai Mara Reserve, known for its annual wildebeest migrations, and Amboseli National Park, offering views of Tanzania’s 5,895m Mt. Kilimanjaro. Capital: Nairobi Population: 49.7 million (2017) World Bank President: Uhuru Kenyatta Currency: Kenyan shilling Tourist Information Map  34

GUEST INFORMATION PACK Wonderful Climate: We do not exaggerate when we say Kenya has arguably some of the best weather in the World. Pleasant most year round with two rainy seasons and in many places even if it pours, it clears up to sunny blue skies. There is no need for air conditioners or fans, except along the humid coast where day time temperatures do hit the high 30s. Diverse Geography:  For a country smaller than large US States or for that matter India’s UP state, Kenya actually boasts some seriously spectacular geographical features, including the Great Rift Valley, snowcapped Mount Kenya, several smaller mountains and volcanoes, numerous Lakes, large and small, fresh water and salt water too, vibrant rivers and upto 5 different vegetation zones, ranging from the deserts in the north of the country to lush forests just a few hundred miles sough. Diversity is in abundance. The best African Wildlife: It is a known fact that while on a Safari in Kenya, it is possible to see not just the ‘’Big Five’’ in a Kenyan Park or Reserve, but also the ‘’Big Nine’’, hundreds of bird species, and everything from Hippos in a lake to endangered Black Rhino on the savanah, all in a single Day !.Best of all ? These animals are Born Free and Live Free !  Indian Ocean & Beaches:  Kenya has a long coastline meeting the Indian Ocean. Importantly, it is also blessed with some amazingly beautiful white sand beaches, protected by coral reef [ free of sharks] as well as mostly being palm fringed. [ offering natural shade during your beach sessions]. Kenya’s Population: It is expected that Kenya’s population by 2018 will touch close to 50 million. History: Kenya was a British Colony from the late 1890’s upto 1963, when  the country attained independence under the leadership of Jomo Kenyatta, the first President of Kenya and considered the founding father of the nation. Cities: Kenya has just a handful of modern cities, the largest of which is Nairobi, the country’s capital city. Nairobi is a pretty city, generally clean and modern, known for it’s abundant greenery. It is lacking in terms of a modern public transport system, so there’s not tube or overhead rail network here. Religion: Kenya is predominantly a Christian country, but with significant proportions of Muslim and other faiths living harmoniously together. There is full religious freedom in Kenya and most people by and large actively practice their religion with most Churches seeing a well attended weekly Sunday service. 35

GUEST INFORMATION PACK Sport:  The world is accustomed to seeing Kenyan athletes regularly win major marathons and long distance races. Many of these famous runners come from a specific area of Kenya in the Northern Rift Valley region. Football is however the most popular sport, while the most famous Sport even in Kenya is the annual Safari Rally, a world famous motor rallying event that is considered to be a supreme test of man and machine.  Tribes:  It is a common fact that Kenya has numerous tribes, the more famous of which are the Maasai tribe, living mostly in the large region surrounding Masai Mara. Kenya has close to 40 distinct tribes most with their own unique traditions and culture. Food in Kenya: Most of the food consumed in Kenya is actually grown in the country on large scale farms. One of the staples of the local diet is Ugali, made from maize meal. Maize is therefore a commonly grown crop along with wheat and other grains. Kenya also has large herds of livestock. In terms of cuisine, you can expect to find a variety of high quality restaurants in Nairobi, and it is not uncommon to find say a Chinese restaurant being run by a native Chinese Chef, and an Italian restaurant owned and managed by native Italians. The food in hotels and while on Safari often meets and exceeds the basic International standards applicable for 4 and 5 star hotels.  36

FIRE & SAFETY INFORMATION FIRE & SAFETY INFORMATION

GUEST INFORMATION PACK FIRE & PERSONAL SAFETY INFORMATION Travellers Beach Hotel and Club is built and maintained in accordance with rigorous standards. The possibility that guests might find themselves threatened by fire is extremely remote, but knowing the simple series of procedures outlined on this page is a good idea --- a fire can happen at any time. PRE- PLAN YOUR ESCAPE ROUTE ❖ As soon as you check in, begin to plan your escape in case of fire. When you get to your room, take a few moments to locate escape routes. ❖ Walk down the corridor and find the nearest and alternate exits or exit stairways. ❖ Count the doorways, turns in corridors and any other features between your room and the exits. ❖ Find the nearest fire alarm. Most frequently it will be located near the exit or stairwell door. Read the instructions on how to use it. ❖ Now read the Emergency Evacuation Instructions posted on the inside of your suite or bedroom door. IF A FIRE BEGINS IN YOUR ROOM Leave your room and close the door behind you to keep smoke and flames out of the corridor. Sound the alarm. Leave the building by the nearest exit. DO NOT USE ELEVATORS. IF YOU HEAR THE ALARM ❖ Should the alarm sound, DO NOT telephone the Hotel Operator or the Front Desk. Leave the building through the nearest safe exit. ❖ If there is evidence of smoke in the room, roll out of bed and crawl on the floor. – DO NOT STAND! Smoke and deadly gasses rise. ❖ Go to the door of your room. Feel the DOOR HANDLE with your hand. The doors are insulated and you may not detect heat on the other side if you feel the door. If the door handle is hot, do not open the door. If the door handle is not hot, open it slowly, but be ready to close it immediately if necessary. ❖ Check the hallway. If you can leave safely, take your room key with you and close the door behind you. ❖ Go to the nearest safe exit. ❖ Proceed with care down to the ground level. Hold the handrail for stability. ❖ If the nearest exit is blocked by smoke or fire, use the alternate exit if it is clear. If both exits are blocked, return to your room and close the door. Telephone the Hotel switchboard by dialing “0” on the guestroom telephone. ❖ DO NOT USE ELEVATORS 38

GUEST INFORMATION PACK WHAT TO DO IF THE ROOM DOOR IS HOT OR THERE IS FIRE OR DENSE SMOKE IN THE ROOM Few people burn to death in fires; most fatalities come from smoke inhalation. Avoiding excessive exposure to smoke should be a paramount concern during a fire. It may be safer in your room. Here are some things you should do: ❖ Let someone know you are in the room. If the phone works, phone the switchboard “O”. ❖ Wet towels, sheets or other cloth items and put them around the doors to prevent smoke from coming in. ❖ Fill the bathtub. Use the ice bucket to keep the towels wet around doors. ❖ Do not break windows unless the smoke in your room is getting heavy. Open or broken windows will draw the fire in your direction. ❖ Hang a sheet or other visible item from the outside of the window to signal the fire department. ALWAYS REMEMBER… REMAIN CALM WHAT YOU CAN DO TO PREVENT HOTEL FIRES Many hotel fires are caused by the careless disposal of smoking materials and smoking in bed. Before leaving your room or retiring, check sofas, chairs and other areas for smoldering butts. Make sure all butts in ashtrays are completely out. ❖ Never empty ashtrays into wastebaskets. ❖ Never smoke in bed ❖ Do not use electrical appliances for cooking or other purposes that are not provided with the room. 39

GUEST INFORMATION PACK EMERGENCY TELEPHONE NUMBERS: DIAL 0 WITHIN THE HOTEL SECURITY INFORMATION-PERSONAL SAFETY TIPS As is the case throughout the world, individuals must take precautions to prevent unlawful acts by others. The following are suggestions to help ensure your safety and security: ❖❖ Use the “Peep Hole” in the guestroom door to determine who is on the other side before you open the door. ❖❖ Use the door night latch and dead bolt lock button on your door at night. ❖❖ Make sure the door closes securely when leaving the room ❖❖ Use Safety Deposit Boxes to store valuable items. These are available through the Front Desk. ❖❖ All Hotel staff members have uniforms and name tags. If you are in doubt as to the identity of the person outside your door, telephone the Hotel Operator at extension “O”. The Security personnel will be dispatched and determine who the person is. ❖❖ Do not get on elevators if there is a suspicious person on it. If you are on the elevator and a suspicious person gets on, stand by the buttons and exit the next time the door opens. Push additional floor buttons if necessary. DO NOT STOP THE ELEVATOR. ❖❖ If walking outside, avoid going into isolated areas alone. 40

Bienvenue! Herzlich! 41

GUEST INFORMATION PACK Bienvenue Cher invitÉ, Travellers Beach Hotel & Club vous accueille dans la station balnéaire de Mombasa. C’est notre honneur et notre plaisir de vous accueillir dans notre hôtel. Nous espérons que votre séjour sera à la fois agréable et agréable. Pendant votre séjour chez nous, vous vous familiariserez bientôt avec nos installations et services hôteliers. Votre confort et votre commodité sont notre priorité absolue. Si vous avez des demandes ou des défis particuliers, nous sommes disponibles 24h / 24 pour vous aider. Par mesure de précaution, nous vous demandons de vous familiariser avec nos installations. Nous vous recommandons de conserver vos objets de valeur dans le coffre- fort fourni dans votre chambre. Le code d’activation sécurisé est personnalisé. Nous apprécions vos commentaires et nous vous serions reconnaissants de bien vouloir prendre le temps de remplir notre questionnaire client ou de nous consulter sur TripAdvisor, HolidayCheck, Booking.com et Jumia.com à la fin de votre séjour. Je suis ravi que vous ayez choisi Travellers Beach Hotel & Club comme hôtel pour la durée de votre visite. J’espère que vous passerez un agréable séjour avec nous. Cordialement M. Siele Hilary Directeur General 42

GUEST INFORMATION PACK Résumé Des Notes Importantes SORTIES D’ALIMENTS ET DE BOISSONS Restaurant Safina Ouvre tous les jours: 07h30-09h30 12 h 45 - 14 h 30 Déjeuner 1930-2100Hrs Dîner Ceci est le restaurant principal et sert uniquement des repas sous forme de buffet Code vestimentaire: Business Casual Restaurant Shibe Ouvre: 0730-0930Hrs Petit déjeuner 12 h 45 - 14 h 30 Déjeuner 1930-2100Hrs Dîner Auxiliaire du restaurant principal et sert uniquement des repas sous forme de buffet. Le restaurant ouvre par intermittence chaque fois que le besoin s’en fait sentir. Code vestimentaire: Business Casual Restaurant Sher-E-Punjab Ouverture (mar-dim): 12 h 45 - 14 h 30 Déjeuner 1930-2100Hrs Dîner Le restaurant sert une cuisine indienne principalement à la carte, à l’exception du dimanche midi lorsque le service est sous forme de buffet. Des repas végétariens et non végétariens sont servis Code vestimentaire: Business Casual Suli Suli Grill Ouvre tous les jours: 1000-1800 heures Situé au bord de la piscine, ce restaurant de spécialités de fruits de mer sert des collations, des boissons et des repas à la carte pour toute la famille Pwani Kofi Ouvre tous les jours: 1000-2300 heures Ceci est un bar en bord de plage. Assistez à votre jeu ou écoutez de la musique fraîche en sirotant votre boisson chaude ou froide au bord de la plage. Observez la marée et ressentez la brise de l’océan pendant que vous offrez à votre palais les somptueux repas commandés à la carte 43

GUEST INFORMATION PACK Msafiri Bar Ouvre tous les jours: 1000-2300 heures Situé dans le salon principal, l’établissement propose une option de modes de vie sains à travers le menu de jus de fruits frais en plus de l’arrangement de bar contemporain. Des animations en soirée (groupe live, karaoké) sont disponibles certains jours de la semaine pour nos clients. Restaurant La Pergola Ouvre tous les jours: 1930-2100Hrs dîner Le menu met en valeur les délices de la cuisine italienne à la carte. Les commandes à emporter sont également servies. Kisima Bar Ouvre tous les jours: 1600-2300 heures Servant principalement des clients tout compris, ce bar propose des options pour d’autres clients sur d’autres plans d’embarquement. Profitez de la musique d’ambiance, jouez au billard ou au tennis de table en savourant votre boisson de choix. Bahari Bar & Restaurant Ouvre tous les jours: 1000-2300 heures Après avoir fait de l’aquagym en milieu de matinée, détendez-vous sur le lit de bronzage et commandez votre boisson alcoolisée ou non; avoir votre choix de collation ou généralement votre boisson chaude. Le restaurant a sélectionné des menus de collations à choisir; tout cela à proximité de la plage. Et au fait, peu importe vos enfants. Leurs besoins et divertissements sont pris en charge au club pour enfants à proximité. 44

GUEST INFORMATION PACK INSTRUCTIONS DE COMPOSITION EXTENSIONS TÉLÉPHONIQUES INTERNES Opérateur / Réception 0 Réception 2411/2313 Service d’étage 2432 Blanchisserie 2316 Bureau des relations avec les clients 2451 Gestionnaire de service 0 Concierge / Porteurs 2420 POUR FAIRE UN APPEL INTERNATIONAL Composez 000, le code du pays puis le numéro de téléphone   POUR FAIRE UN APPEL LOCAL Fixe Téléphone portable Téléphone fixe Dans Composez le numéro Composez le numéro Mombasa directement directement   Pour les autres villes Saisissez le code de la ville le Composez le numéro numéro de téléphone directement   Pour appeler une autre pièce - Composez le 8 puis le numéro de la chamber GYM & SPA HORAIRES D’OUVERTURES : Ouvert tous les jours de 6h30 à 22h00 Notre spa Uzima est situé juste à l’extérieur de l’aire de stationnement, en direction du club. Obtenez la direction de la réception sur la direction. Vous aurez besoin de la clé de votre chambre pour profiter de réductions. Veuillez composer le poste. …. si vous souhaitez plus d’informations. Les installations comprennent: salle de gym, squash, sauna, jacuzzi, hammam et piscine de refroidissement, douches et casiers. TOURS & ACTIVITÉS Composez le 0 pour parler à notre responsable des relations avec les clients ou à notre réceptionniste pour savoir comment réserver un safari dans le pays RENSEIGNEMENTS SUR L’INCENDIE ET ​L​ A SÉCURITÉ PERSONNELLE Le Travellers Beach Hotel and Club est construit et entretenu conformément à des normes rigoureuses. La possibilité que des invités se retrouvent menacés par un incendie est extrêmement faible, mais connaître la simple série de procédures décrites sur cette page est une bonne idée - un incendie peut survenir à tout moment. NUMÉROS DE TÉLÉPHONE D’URGENCE: COMPOSER LE 0 DANS L’HÔTEL 45

GUEST INFORMATION PACK Herzlich Lieber Gast, Das Travellers Beach Hotel & Club heißt Sie im Badeort Mombasa willkommen. Es ist uns eine Ehre und eine Freude, Sie in unserem Hotel begrüßen zu dürfen. Wir hoffen, dass Ihr Aufenthalt angenehm und angenehm wird. Während Ihres Aufenthalts bei uns werden Sie sich schnell mit den Einrichtungen und Dienstleistungen unseres Hotels vertraut machen. Ihr Komfort und Ihre Bequemlichkeit stehen bei uns an erster Stelle. Wenn Sie spezielle Wünsche oder Herausforderungen haben, stehen wir Ihnen rund um die Uhr zur Verfügung. Vorsorglich bitten wir Sie, sich mit unseren Einrichtungen vertraut zu machen. Wir empfehlen Ihnen, Ihre Wertsachen im Safe Ihres Zimmers aufzubewahren. Der sichere Aktivierungscode ist personalisiert. Wir freuen uns über Ihre Kommentare und sind Ihnen dankbar, wenn Sie sich die Zeit nehmen, unseren Kundenfragebogen auszufüllen, oder uns am Ende Ihres Aufenthalts auf TripAdvisor, HolidayCheck, Booking.com und Jumia.com zu Rate ziehen. Ich freue mich, dass Sie das Travellers Beach Hotel & Club für die Dauer Ihres Besuchs als Ihr Hotel ausgewählt haben. Ich wünsche Ihnen einen angenehmen Aufenthalt bei uns. herzlich Herr Siele Hilary General Manager 46

GUEST INFORMATION PACK Zusammenfassung wichtiger Hinweise ESSEN UND TRINKEN AUSGÄNGE Safina Restaurant Täglich geöffnet: 7:30 bis 9:30 Uhr 12:45 - 14:30 Mittagessen 1930-2100 Uhr Abendessen Dies ist das Hauptrestaurant und serviert nur Buffets Kleiderordnung: Business Casual Shibe Restaurant Öffnungszeiten: 07:30 - 09:30 Uhr Frühstück 12:45 - 14:30 Mittagessen 1930-2100 Uhr Abendessen Neben dem Hauptrestaurant und serviert nur Buffets. Das Restaurant öffnet bei Bedarf mit Unterbrechungen. Kleiderordnung: Business Casual Sher-E-Punjab Restaurant Öffnungszeiten (Di-So): 12.45 - 14.30 Uhr Mittagessen 1930-2100 Uhr Abendessen Das Restaurant serviert indische Küche hauptsächlich à la carte, außer sonntags zur Mittagszeit, wenn der Service als Buffet angeboten wird. Es werden vegetarische und nicht vegetarische Gerichte serviert Kleiderordnung: Business Casual Suli Suli Grill Täglich geöffnet: 1000-1800 Uhr Dieses Spezialitätenrestaurant mit Meeresfrüchten am Pool serviert Snacks, Getränke und À-la-carte-Gerichte für die ganze Familie 47

GUEST INFORMATION PACK Msafiri Bar Ouvre tous les jours: 1000-2300 heures Situé dans le salon principal, l’établissement propose une option de modes de vie sains à travers le menu de jus de fruits frais en plus de l’arrangement de bar contemporain. Des animations en soirée (groupe live, karaoké) sont disponibles certains jours de la semaine pour nos clients. Restaurant La Pergola Ouvre tous les jours: 1930-2100Hrs dîner Le menu met en valeur les délices de la cuisine italienne à la carte. Les commandes à emporter sont également servies. Kisima Bar Ouvre tous les jours: 1600-2300 heures Servant principalement des clients tout compris, ce bar propose des options pour d’autres clients sur d’autres plans d’embarquement. Profitez de la musique d’ambiance, jouez au billard ou au tennis de table en savourant votre boisson de choix. Bahari Bar & Restaurant Ouvre tous les jours: 1000-2300 heures Après avoir fait de l’aquagym en milieu de matinée, détendez-vous sur le lit de bronzage et commandez votre boisson alcoolisée ou non; avoir votre choix de collation ou généralement votre boisson chaude. Le restaurant a sélectionné des menus de collations à choisir; tout cela à proximité de la plage. Et au fait, peu importe vos enfants. Leurs besoins et divertissements sont pris en charge au club pour enfants à proximité. 48

GUEST INFORMATION PACK ZUSAMMENSETZUNGSANLEITUNG INTERNE TELEFONVERLÄNGERUNGEN Betreiber / Empfang 0 Empfang 2411/2313 Zimmerservice 2432 Wäsche 2316 Büro für Kundenbeziehungen 2451 Servicemanager 0 Hausmeister / Träger 2420 EINEN INTERNATIONALEN ANRUF TÄTIGEN Wählen Sie 000, die Landesvorwahl und dann die Telefonnummer LOKAL ANRUFEN Festnetztelefon In Festnetz Mobiltelefon Mombasa Nummer direkt wählen Nummer direkt wählen Für andere Städte Geben Sie die Stadtvorwahl Wählen Sie die Nummer und die Telefonnummer ein direkt Um einen anderen Raum anzurufen - Wählen Sie 8 und dann die Raumnummer Um einen anderen Raum anzurufen - Wählen Sie 8 und dann die Raumnummer GYM & SPA ÖFFNUNGSZEITEN: Täglich von 18.30 bis 22.00 Uhr geöffnet. Unser Uzima Spa befindet sich etwas außerhalb des Parkplatzes in Richtung Club. Richtung von der Rezeption über Richtung abrufen. Sie benötigen Ihren Zimmerschlüssel, um von Ermäßigungen zu profitieren. Bitte wählen Sie die Nebenstelle. .... wenn Sie weitere Informationen wünschen. Zur Ausstattung gehören: Fitnessraum, Squash, Sauna, Whirlpool, Dampfbad und Kühlbecken, Duschen und Schließfächer. TOUREN & AKTIVITÄTEN Wählen Sie 0, um mit unserem Kundenbetreuer oder der Rezeption zu sprechen und herauszufinden, wie Sie eine Safari im Land buchen können BRAND- UND PERSÖNLICHE SICHERHEITSHINWEISE Das Travellers Beach Hotel und Club wurde nach höchsten Standards gebaut und gepflegt. Die Möglichkeit, dass Gäste von einem Brand bedroht werden, ist äußerst gering. Es ist jedoch eine gute Idee, die auf dieser Seite beschriebenen einfachen Vorgehensweisen zu kennen - ein Brand kann jederzeit auftreten. NOTRUFNUMMERN: WÄHLEN SIE 0 IM HOTEL 49

OUR CONTACTS Travellers Beach Hotel & Club Mombasa-Malindi Road, North Coast P.O. Box 87649-80100 Mombasa, Kenya Tel: +254 720 648 708; +254 41 5 485 121 Email: [email protected] [email protected] Website: www.travellersbeach.com 50