4 Aston Shores at Waikoloa Map #7 4 Aston Waikoloa Colony Villas Map #8 Exceptional Values+: Free Parking. Exceptional Values+: Free Parking. ISLAND OF HAWAII KOHALA COAST & HILO Family: Kids 17 & under Stay Free. Family: Kids 17 & under Stay Free. CONDOS 120 one- & two-bedroom CONDOS 168 one-, two- & three- units have a/c, private lanai, bedroom units have a/c, private lanai, full kitchen, washer/dryer and safe, full gourmet kitchen, washer/ internet access. dryer and internet access. • B BQ area • B BQ areas • Pool/sundeck/jacuzzi • 2 pools/jacuzzi • Tennis • T ennis • F itness center • Fitness center • Secured entry • Located next to the 10th fairway of Waikoloa Beach Golf Course • W iFi throughout propertyKohala HILOCoast Characterized by dramatic waterfalls, fertile rainforests and blooming gardens, you would never expect upon landing at Hilo International 19 Airport that it’s also the gateway to Hawaii Volcanoes National Park. But like the rest of the Big Island, the east coast is delighted to surprise, and this natural treasure breathes fire a scenic 45 minutes Hilo south of the vibrant town of Hilo. Ravaged by a tsunami in 1960, Bay 18-19 Hilo’s waterfront was entirely rebuilt, and Richardson stands proudly even better than ever while Ocean Park remaining a quaint town with a retro feel.RainbowFalls Wailoa River State Park Great museums, art galleries, unique shops200 11 Hawai‘i Volcanoes and farmer’s markets make this homeImiloa Astronomy Center National Park base just right for any visitor.4 Grand Naniloa Hotel, Map #19 3 Castle Hilo Hawaiian Hotel Map #18 a DoubleTree By Hilton Exceptional Values+: No Resort Exceptional Values+: No Resort Fee; Free Parking; Free Daily Fee. Free Parking. Family: Kids 17 9-hole Round of Golf On-site. & under Stay Free. Family: Kids 17 & under Stay Free. 286 rooms have a/c, mini-fridge, 319 rooms have a/c, new furniture internet access and lanai in and beds, mini-fridge, Free coffee/ most rooms. tea, spacious bathroom & Free WiFi. • Queen’s Court featuring à la carte • 7 2-acre oceanfront hotel • Restaurant Buffet/lobby bar dining & buffets • Pool • Waioli Lounge • Large showroom for nightlife, • Freshwater pool/sundeck • C oin-operated laundry machines live music and entertainment • Daily maid service • 24-hour fitness center • G ift shop • Sundry store • I nternet kiosk in lobby • F ree WiFi in lobbyHAWAI‘I VOLCANOES NATIONAL PARKEarth’s origin is surrounded by the monumental volcanoes that remind us thatprimordial forces are still at work. So it doesn’t get more exciting than witnessing thelandscape changing before your eyes. Start at Kilauea Visitor Center where you canlearn all about the science and history of this natural phenomenon. Then headoutdoors to witness the live action starting with the glow of the firey cauldrons tothe active lava pouring in the Pacific.KA‘U & PUNAIn the southernmost part of this island, the ghosts of warriors guard the desert,macadamia nut orchards and coffee farms with nothing but footprints preserved involcanic ash to mark their presence in Ka’u. But in nearby Puna, your steps will melt rightinto the sparkling black sands of the beaches made by the mighty Kilauea volcano.Fees may apply for some amenities and subject to change. +Exceptional Values dates, categories and other restrictions apply. Relax. Have Fun ... #ThisIsAnAppleVacation 49
THINGS TO KNOWBEFORE YOU GOHEALTH AND SAFETY TIPS FOR TRAVELERS REQUIRED ENTRY/RE-ENTRY DOCUMENTATIONUse common sense while on vacation. For example, if you choose to drink alcohol, Proper documentation is your responsibility. The following information givesdo so in moderation. In addition, be cognizant of the effects of mixing alcohol and current requirements for U.S. citizens, effective at time of printing. If you are not acertain medications. Should someone in your party become ill while on vacation, U.S. citizen, contact the U.S. Embassy to determine required entry documents.alert the resort front desk for immediate medical attention or call the emergencynumber provided by the resort. Also advise your Apple Representative from All passengers 18 and over traveling within the United States or to any U.S. territoryWorldstar DMC as soon as possible, who may be able to provide assistance. If you require only a valid government-issued photo I.D.have medical issues or concerns about medical services, Apple Vacations urges youto contact your hotel with specific questions. Please be aware that medical standards Passed by Congress in 2005, the REAL ID Act established minimum ID securityand training of emergency responders and resort medical facilities vary greatly, and standards and prohibits federal agencies, like TSA, from accepting licenses andhealth care may not be the same as you might expect at home. Check with your identification cards for official purposes from states that do not meet theseinsurance provider regarding claims for reimbursement. Many resort pools and standards. Passengers with a driver’s license issued by a state that is not compliantbeaches may lack lifeguards. In tropical climates, we strongly recommend the use with the REAL ID ACT (and has not been granted an extension) will need to showof insect repellent, especially during rainy season; seek shade in order to avoid heat an alternative form of acceptable identification for domestic air travel to boardexhaustion, and stay hydrated. their flight. To check whether your state is compliant or has an extension, visit https://www.dhs.gov/real-id. If your state-issued ID or driver’s license isRESERVATIONS/PAYMENT/LATE BOOKINGS not compliant, visit https://www.tsa.gov/travel/security-screening/identificationTo book an Apple Vacation, see your travel agent, visit applevacations.com or call for alternate forms of acceptable ID.1-800-517-2000. Transportation Security Administration (TSA) regulationsrequire you to provide your full name as it appears on your travel documents, date We regret that we cannot accept unaccompanied minors under 18 for any travel. Failureof birth, and gender at the time of booking for the purpose of watch-list screening. to comply with the above requirements will result in you not being allowed to travel.Failure to provide this information will result in you not being allowed to travel. LOCAL OFFICE & BREAKFAST ORIENTATIONFor details, visit tsa.gov. Once your reservation is confirmed, the amendment Apple Vacations and Worldstar DMC share a local office in Hawaii, open 7 days a week,and cancellation charges as explained in the Fair Trade Contract apply. For online from 8:30am- 5pm (Hawaii Standard Time). Representatives are available duringbookings at applevacations.com, full payment is required at time of booking and only those times to answer questions, provide assistance, book any tours or excursionsmajor credit cards are accepted. When booking with an airline-sponsored credit and do everything possible to make your stay exceptional. If Waikiki is a destination orcard, benefits such as free baggage fees which may apply when booking with the stop on your trip, you are invited to be our guest at an Aloha Welcome Breakfastairline directly WILL NOT apply to your Apple Vacation. Bookings made 14 days or Orientation. A full American-style breakfast is served during the orientation, whereless before departure incur a $10 per person late booking fee. you will learn about the Islands of Hawaii, as well as some wonderful selected tours and activities that will help make your stay in Hawaii even more memorable. Call yourSPECIAL REQUESTS Apple Representative, toll-free at 1-888- 946-3930 for assistance.Apple Vacations will provide the services and facilities of your vacation package SMOKING BANas confirmed on your invoice. If you would prefer special arrangements such as Hawaii, known for its fresh ocean air and pristine beauty, has implemented one of theadjoining rooms/room locations, bedding requests, specific assistance or special nation’s strictest no-smoking laws. On November 16, 2006, Hawaii became the 14thmeals, we will pass on your request to the vendor on your behalf. However, since state to implement a comprehensive state wide law prohibiting smoking in all enclosedthese requests lie outside our contracts with our suppliers, we cannot guarantee or partially enclosed public places, including: airports, malls, hotels (including balconiesspecial requests unless otherwise stated. Requests for special transportation/ and lanais), bars, restaurants (even open air), all state parks and public beaches.transfers is also not guaranteed and subject to an additional charge. WEDDINGS IN RESORT/HONEYMOON EXCEPTIONAL VALUES If you plan to get married in destination, be sure to check with the Hawaii touristITEMS NOT INCLUDED office for legal documents that may be required. Honeymoon Exceptional ValueLaundry, telephone calls, other items and services of a personal nature, and tips offers require you to supply a valid marriage certificate. Be sure to check with ourto airport baggage handlers are not included in the price of your vacation. Unless Hawaii Worldstar wedding planners who can provide ideas and assistance.specified, wines, liquors, meals, sightseeing and excursions are also not included in HANDICAPPED SERVICES AND FACILITIESthe price of your vacation. Local resort fees and charges for daily parking may apply Should you desire any special service or equipment to assist with a disability, pleaseand are payable directly to the hotel upon check-out. let us know in advance so we can advise the air carrier, transportation companies and hotels (services vary by vendor and hotel). Although we will do our best to assist you,TRAVELING WITH CHILDREN Apple Vacations does not guarantee the availability of wheelchairs at any airport.Some airlines do not charge for infants under two years of age, but the infant must Wheelchair accessible rooms may be requested but cannot be guaranteed. Standardssit on an adult’s lap. Some airlines charge for infants or infant air-related taxes. Some may vary from property to property and are not within the control of Apple Vacations.countries charge infant departure taxes. If an infant reaches the age of two at any SAFETY DEPOSIT BOXES, DINING DRESS CODES, LATE CHECK-OUTtime during the vacation, federal law requires the purchase of a separate seat for Valuables and other personal items are your responsibility. Most hotels offer safetyany remaining portions of the flight. If your reservation includes children at a hotel deposit boxes (fee may apply). We recommend depositing cash, passports, jewelrynot accepting children, you will be denied check-in at resort and will be responsible and other valuables for security. Many resorts have dress code requirements forfor any additional costs. Hotels may check passports to verify that children qualify dinner -check online or ask your travel agent. Standard hotel check-out is mid-day.for any discounted rate, and any applicable added charges are your responsibility. At the discretion of the hotel, a room MAY be made available for storing handChild ages apply at time of travel, not at time of booking. Restrictions apply to “Kids baggage or for changing prior to departure.Stay, Play and Eat FREE” programs. Children must be accompanied by full-paying DEPARTING HAWAIIadults. At select hotels, a single parent traveling with up to three children may not If the last segment of your vacation includes a transfer option,call 24 hours priorbe charged the single supplement. The hotels reserve the right to collect the single to departure to reconfirm your transfers to the airport. Worldstar will informsupplement in resort, or cancel any extra room upon arrival, if the promotional policy you of your pick-up time, location of transfers and any other additional importantis not used in the manner for which it was intended. Restrictions apply. information. Recommended airport check-in prior to departure is 90 minutes for inter-island flights and at least two hours for transpacific flights. Allow sufficientAIRPORT CHECK-IN/BAGGAGE ALLOWANCE time to clear agricultural inspection when traveling back to the mainland. RememberCheck-in begins three hours prior to departure at the airline ticket counter. Under baggage requirements and limitations. Be sure to check your baggage through tono circumstances should you check in later than one hour prior to departure. your final destination if this service is available on your connecting airline.Late check-in WILL result in you not being allowed to travel. Anyone attempting CATALOG/WEBSITE ACCURACYto check-in excess baggage must arrive at the ticket counter a minimum of 3 hours We check and re-check prices and facts about the vacations we offer to ensureprior to departure, or risk being denied boarding. Many airlines charge fees for accuracy at the time of printing. Sometimes, however, you may find that prices havechecked and/or carry-on bags. Please check with your travel agent, airline or visit been changed or features we describe may become unavailable. Whenever possible,applevacations.com/baggage. Carry-on luggage is limited to one bag per person and we will inform you or your travel agent about such changes. However, all pricesmust be small enough to fit beneath the seat in front of you. EXCESS/OVERSIZED and descriptions herein, as well as in Apple Vacations print advertisements and ourBAGGAGE MAY BE DENIED AT CHECK-IN and if accepted additional charges website, are subject to change without notice. Some hotel room photographs in thisapply. Lap children under age two do not receive a separate baggage allowance. catalog and our website do not depict the standard room category. Maps are not toApple Vacations accepts no liability for loss or damage to luggage and recommends scale. Apple Vacations is not responsible for omissions or errors.a TSA approved lock. VACATION SATISFACTION QUESTIONNAIRE A Vacation Satisfaction Questionnaire will be included in your travel documentation,AIRLINE INFORMATION and may also be emailed to you. Upon your return from Hawaii, please take a fewAlaska Airlines (800) 252-7522 Island Air (800) 323-3345 moments to complete and return this questionnaire. Apple Vacations and the hotelsAmerican Airlines (800) 433-7300 United Airlines (800) 241-6522 we offer rely heavily on your feedback in order to continually improve the quality ofDelta Air Lines (800) 221-1212 Virgin America (877) 359-8474 our products and service. Golden Apple Hotels are determined solely from customerHawaiian Airlines (800) 367-5320 ratings on our Vacation Satisfaction Questionnaires, providing travelers like you with an honest and reliable rating system.SECURITY SCREENING, CARRY ON ITEMS CUSTOMER COMMENTS/LOST ITEMSDo not pack cash, medication, important documents, valuables or fragile items Should you have a complaint while on vacation you must provide Apple Vacationsin your checked luggage. Homeland Security now requires that all electronics with a reasonable opportunity to rectify the issue during your vacation by promptlylarger than a cell phone are subject to a secondary screening at select airports. If in notifying our representative in resort who will make every effort to help. If the matterdisrepair (broken screen, etc.), these devices will not be allowed through security. cannot be settled on the spot, you must write to our Customer Care DepartmentCases must be removed and placed in their own bin for (round-trip) screening. within 28 days of the completion of your vacation at [email protected] more information visit: https://www.tsa.gov. com. The few complaints we receive are normally resolved by amicable settlement. However, please understand that we cannot consider post-vacation submissionsRENTAL CAR OPTION if you did not provide Apple Vacations with a reasonable opportunity to assist you If you have a rental car, remember to claim your own baggage before leaving the during your trip. We reserve the right to give any compensation in the form of airport. Your baggage is not transferred. In addition, please note that each car day is vacation certificates, cash or credit card credit. Apple Vacations will make inquiries for a 24-hour period only. Additional overtime charges upon returning your car may regarding lost items on your behalf. If located, you will be responsible for shipping apply depending on your flight departure time. For example,if you pick up your rental charges. Email: [email protected]. car at 11am, you must return it no later than 11am on the day that it is due to be returned to avoid overtime charges. You may pre-purchase the car for an additional Valid as of September 2017. Refer to applevacations.com for current information. day to avoid these charges, if necessary. Minimum age for renters is 21 years. All drivers between the ages of 21 to 24, and any additional drivers will be charged a daily surcharge to be paid directly to Dollar Rent A Car. Optional insurance and fuel plans are available and must be paid directly to Dollar Rent A Car. All renters must have a major credit card. If not, please ask about cash qualification requirements at50 the Dollar Rent A Car counter.
applevacations.com TOTAL VACATION SECURITY PLAN AV-OKFrom only $3999! TRAVEL CERTIFICATE PROGRAMS 4 Nts or Less 5 Nts or More Best Price Guarantee in Plan! Land Only $3999 $6999 Air Only/Charter & Scheduled Air Packages $7499 $10499 Choice of cash back or Children 12 years or under (all program types) $1999 $3999 travel certificates! CASH BACK (in original form of payment) – Still only +$30 to all rates above. Plan available for all Group bookings! Higher premiums apply for holiday departures–visit applevacations.com/avokTo review full plan details online, go to tripmate.com/wpN430 prior to your purchase. The AV-OK Total Vacation Security Plan must bepurchased within 7 days of your initial booking (except for group passengers who are subject to unique contracts*). For bookings createdwithin 14 days of departure, the AV-OK Total Vacation Security Plan must be purchased at time of booking. The AV-OK Total VacationSecurity Plan includes Pre-Departure Cancellation/Change Waiver & Best Price Guarantee, and Post-Departure Travel Protection.PART A – APPLE VACATIONS’ PRE-DEPARTURE CANCELLATION/CHANGE WAIVER & BEST PRICE GUARANTEEAPPLE VACATIONS’ PRE-DEPARTURE CANCELLATION/CHANGE WAIVER — This waiver pertains to all vacation types: land only, charter, and scheduledair vacations including non-refundable scheduled airfares and airline penalties. This non-refundable plan allows you to cancel or change your vacation upuntil the flight check-in is closed (approximately one hour prior to scheduled departure time), except for passengers who do not arrive at the airport or gate,or who arrive too late to travel, or who fail to have the required valid passport and/or travel documents, or who are denied boarding. For last minute cancels,call 1-866-860-AVOK no later than one hour prior to your scheduled departure.Travel Certificate Programs: When a cancellation is made during a penalty period, your cancellation penalty will be refunded in Apple Vacations’ travel certificates(redeemable through the original booking agency), with the balance of the refund made in the original form of payment less the non-refundable AV-OK plan payment.Apple Vacations travel certificates may be used like cash when purchasing an Apple Vacation, are valid for one year, are non-refundable and non-transferable(issued only in the name of the passenger who cancelled) and may not be redeemed for cash.“Cash Back” Programs: The entire refund (less the non-refundable AV-OK plan payment) will be in the original form of payment if you purchased the “cash back”option at the time of booking for an additional $30 per person.Changes: AV-OK coverage is non-transferable and must be repurchased (reactivated) if coverage is desired for the amended booking. A reactivation fee of $25 forcharter/land only bookings and $45 for scheduled air bookings applies for all departure date, duration, hotel, departure city, destination and (scheduled air) classof service changes. A $10 reactivation fee applies for children 12 and under (all booking types). Higher reactivation fees apply to holiday departures. Changesfrom charter to scheduled air or between scheduled air carriers, as well as name changes, require cancellation of the booking and full repurchase of the AV-OK ifcoverage is desired on the new booking. If the number of individuals occupying a room changes, the remaining travelers will be responsible for any additional costsincurred as a result of a change in the per person occupancy rate.APPLE VACATIONS’ BEST PRICE GUARANTEE — You can claim the savings prior to departure if Apple Vacations advertises a discount on the exact samevacation that you have booked and all components are still available-same date, duration of stay, hotel, room category and flight (same scheduled airfare class,or any charter airfare class). This does not apply to Air Only, Fly/Drive, Square Deals, special packages, booking date-restricted sales and hotels with a “closed”booking status. Many added values offered by hotels are booking date-restricted and are not covered by the Best Price Guarantee. PART B – POST-DEPARTURE TRAVEL PROTECTION PLANPOST-DEPARTURE TRAVEL PROTECTION PLAN — Trip Interruption, Travel Delay, Medical, Baggage and more! This travel protection plan protects your vacationinvestment, your belongings, and most importantly, you. Plan payments are non-refundable and non-transferable. Review full plan details online at tripmate.com/wpN430.Trip Interruption - If you must interrupt your Trip after departure due to a covered Plan Cost is received within 7 days of your initial deposit/ payment for yourInjury, Sickness, or death - your own or that of a Traveling Companion or a Family Trip, the booking for the Trip is your first and only booking for this travel periodMember or for Other Covered Reasons, as defined, you will be reimbursed for and destination, and you are not disabled from travel at the time you make yourthe unused, non-refundable land or water arrangements and the additional payment for this Plan), suicide, normal pregnancy, war or any act of war.transportation charges paid to return home or to rejoin your Trip (limited to the costof one-way airfare using the same class of fare as the original ticket). Coverage is Please Note: Part A – The Pre-Departure Cancellation & Change Waiverlimited to the value of your original Apple Vacations package price. and Best Price Guarantee are provided by Apple Vacations and are notTrip Delay - Provides reimbursement up to $100 per day (maximum $500) insurance benefits. Part B – The Post Departure Travel Insurance Benefitsfor reasonable accommodation, meals and local transportation expenses if you are administered by: Trip Mate, Inc.*, (*in CA & UT, dba Trip Mate Insuranceare delayed for 12 hours or more due to a covered reason such as common Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114,carrier delay; quarantine; loss of passport, travel documents or money; natural 1-866-389-5378. Non–Insurance Services are not insurance benefits. Onedisaster; or a documented weather condition preventing you from getting to Call 24-Hour Assistance Services are provided by: One Call Worldwidethe point of departure. Travel Services Network, Inc. and Global Xpi Medical Records Services areMedical Expense/Emergency Assistance - Provides reimbursement up to provided by Trip Mate. Benefits on this page are described on a general$25,000 for reasonable and customary medical expenses incurred during basis only. There are certain restrictions, exclusions and limitations thatthe Trip for a covered sickness or injury which occurs while on your Trip; for apply to all insurance coverages and services. This advertisement does notemergency dental treatment received during your Trip not to exceed $750; constitute or form any part of the Plan Description or any other contract ofup to $50,000 for the cost of emergency transport to the nearest hospital or any kind. Plan benefits, limits, and provisions may vary by state jurisdiction.medical facility, including escort expense (both, if deemed necessary by the To review full plan details online, go to: www.tripmate.com/wpN430.attending Legally Qualified Physician), for a covered Injury or Sickness whichoccurs while on your Trip; or the cost of homeward carriage if deceased. PRE & POST DEPARTURE CLAIM PROCEDURESAccidental Death & Dismemberment - Up to $10,000. These benefits are paid ifloss occurs within 180 days of a covered Injury which occurs while on your trip. To make a change to your existing booking, to “claim the savings” per Apple’sBaggage and Personal Effects - Up to $1,000. Coverage for direct physical loss Best Price Guarantee or to cancel your vacation prior to departure, contactor damage to your Baggage, passports, or visas while on your Trip. There is a your travel agent (if applicable) who will notify Apple Vacations, or call Appleper article limit of $300. There is a combined maximum limit of $600 total for Vacations at 1-800-365-2775. For all post-departure travel insurancethe following: jewelry; watches; articles consisting in whole or in part of silver, claims excluding ski/mountain vacations contact Trip Mate, Inc. (In CA dbagold or platinum; furs; articles trimmed with or made mostly of fur; sporting Trip Mate Insurance Agency) at 1-866-389-5378 or report your claimequipment, Ski Equipment, personal computers, radios, cameras, camcorders on-line at tripmate.com. The Post Departure Travel Protection Plan also includesand their accessories and related equipment and other electronic items. the One Call Worldwide Travel Service Network, which provides you withIf, while on your Trip, your Baggage is delayed for more than 24 hours, the medical consultation and monitoring, medical evacuation, prescription assistance,plan will pay up to $100 for the purchase of necessary additional clothing and emergency messaging services to family or friends, travel document and ticketpersonal articles. For complete details, visit tripmate.com/wpN430. replacement, 24-hour legal assistance, and much more. For the One Call WorldwideAccess Your Medical Records Online - With our exclusive Global Xpi Service, Travel Service Network, call 1-800-555-9095 within the U.S. and Canada, andyou can assure that your most important medical records are available to 1-603-894-4710 outside of the USA and Canada. Your Plan # is N430.you or any Physician chosen by you, anytime, anywhere in the world, quickly,wherever internet access is available. Register at your convenience at www. ADDITIONAL NOTESglobalxpi.com or call toll-free 1-800-379-9887. It’s included during theTrip for which you purchased the Travel Protection Plan! Program Code: N430. *Groups are subject to unique contracts covering the terms and conditionsFor complete details of your state-specific post-departure Travel applicable to each group’s travel arrangements - reference should be made toProtection Plan, including conditions, exclusions and limitations, please visit those contracts to determine the applicable cancellation penalties. Groups of 5www.tripmate.com/wpN430. If you do not have access to the Internet, please rooms or more: Some exclusions may apply for cancellations on group bookings.ask your travel agent to provide you with a copy. For example, coverage does Contact your travel agent or our Groups Department at 1-800-315-7871.not apply to: any sickness or condition of you, a Traveling Companion, Family The AV-OK Total Vacation Security Plan does not apply to the Ski/MountainMember or Business Partner traveling with you that existed during the 60 days product line, which is operated by Ski.com, an independent vacation wholesalerprior to the effective date of the coverages (this exclusion is waived if your selected by Apple Vacations to provide you with the vacation services you purchase. For ski/mountain insurance visit: ski.applevacations.com/terms. This information is valid as of August 2017 and may be different on your booking or travel dates. Refer to applevacations.com/avok for the most current information. 51
FAIR TRADE CONTRACTBy booking with Apple Vacations, LLC (“Apple Vacations”) and/or using the You must notify us immediately of any changes or cancellations. If you bookedApple Vacations on-line booking site, you agree to the terms and conditions through a travel agency, all communications pre-departure must be via yourof this Fair Trade Contract. For important travel information please read: travel agent. If you provide a substitute participant on a vacation, cancellation“Things To Know Before You Go” or applevacations.com/travel-tips which is charges will be waived, but change fees apply; restrictions may apply. If thepart of this Contract. Any payment constitutes acceptance of the terms in this number of individuals occupying a room changes due to a cancellation orcontract. Group vacations have special terms and conditions-refer to your booking change, the remaining traveler(s) will be responsible for any additionalindividual groups contract or see your travel agent. costs incurred as a result of a change in the per person occupancy rate. If all1. BOOKINGS AND PAYMENTS travelers change, it is considered a new booking and cancellation fees will apply.To reserve your vacation, provide the required booking information and pay 4. AV-OK TOTAL SECURITY PLANthe applicable deposit per person, including payment of the AV-OK Total Apple Vacations offers the AV-OK Total Vacation Security Plan, which includesVacation Security Plan (if selected). Full payment by credit card is required a Pre-Departure Cancellation/Change Waiver and Best Price Guarantee (Partat time of booking for all vacations booked directly on our website, A) and Post-Departure Travel Insurance (Part B). To cover your cancellation andwww.applevacations.com. change fees, you may purchase the AV-OK Total Vacation Security Plan withinDeposit requirements: For vacation packages utilizing published airline tickets, 7 days of your initial booking (except for group passengers who are subjectfull payment of the air portion of the package is required at the time of guarantee to the terms under their group contract). For bookings within 14 days of(credit cards only), which will be forfeited if the booking is cancelled. For vacation departure, AV-OK must be purchased at time of booking. If you have purchasedpackages using contracted scheduled air, the minimum deposit is generally the AV-OK Total Vacation Security Plan, your cancellation fee will be reimbursed$200 per person, however, select contracted airfares may have lower deposit in Apple Vacations’ travel certificates with the balance of the refund made inrequirements. For land-only bookings, the required deposit is $125 per person. the original form of payment. However, if you have purchased the “Cash Back”Apple Vacations reserves the right to issue scheduled airline tickets once the option, your entire refund due will be made in the original form of payment. Theapplicable deposit has been paid. The balance due must be paid at least 45 days AV-OK Plan payments are non-refundable and non-transferable. For completebefore departure. For bookings within 45 days of departure, full payment is due details, refer to the AV-OK Plan Description at applevacations.com/avok orat time of booking. Bookings for travel December 24-27 will require payment in call them at 1-866-389-5378.full by October 15. For certain holiday departures, full payment is due 60 days 5. PRICE GUARANTEEprior to departure. We reserve the right to treat the booking as cancelled by While prices and features of Apple Vacations are subject to change without notice,you if the balance due is not paid when due. Vacation prices are subject to a our intention is to provide you with the vacation which you have selected, at the pricelate booking fee of $10 per person if booked 14 days or less prior to departure. in effect at time of booking. If you have not paid for your vacation in full, you will beApple Vacations’ prices include taxes and service fees applicable to the airfare, responsible for any increases in the price of any and all components of the vacationand hotel accommodations. At the time of check-in, additional fuel, security, package. If for any reason we need to increase the price of your vacation after youand baggage surcharge and fees may be charged by the airline, hotels or any have paid in full, except for those increases related to government-imposed taxes andother service provider. Questions about these charges should be addressed to fees, we will offer you the option of cancellation without charge, provided that youthe airline, hotel or other service provider. Government entry and exit fees may advise us within 7 days of your receipt of notice of the price increase (or prior to youralso apply, depending on your destination. All air travel is subject to the terms and departure day if we notify you on less than 7 days’ notice). Fees for changes that youconditions of the operating airline. make do not constitute an increase in the price of an already purchased ticket or other travel component.2. HOW TO CANCEL OR REQUEST CHANGES 6. TRAVEL ON AIR CARRIERSYou must notify us immediately to cancel or make changes to your vacation Apple Vacations has made arrangements for air transportation to your vacationpackage. If you booked on-line, contact Apple Vacations’ Customer Service at destination via regularly scheduled certificated air carriers or other air carriers1-800-517-2000; if you booked through a travel agency, all communications who have duly filed with and are authorized to operate air transportation andprior to departure, including questions about changes, cancellation, payments public charter transportation by the U.S. Department of Transportation. Appleand refunds, must be via your travel agent. Cancellation and change fees will Vacations reserves the right to substitute alternate air carriers if necessary.apply. All changes are subject to availability and limitations and restrictions of All air travel is subject to the terms and conditions of the operating air carrier.the airline, hotel, and ground transportation or other service provider. Certain When you fly to and from your destination the Conditions of Carriage apply,excursion operators only allow a refund if cancelled upon notice to them. some of which limit or exclude liability. The Conditions of Carriage are availableContact the excursion company for the applicable notice provision and to by requesting them in writing from the carrier or by request at the airport.arrange a refund.3. CANCELLATIONS, CHANGE FEES & REFUNDS 7. LUGGAGE AND PERSONAL PROPERTYYour right to any refunds if you change your plans is limited. Cancellations The baggage allowance and fees vary and are set by each air carrier. Information on carrier baggage policy and fees, liability for lost, misconnected and damagedand changes to any booking are subject to both Apple Vacations’ fees and fees baggage or other personal property can be obtained through your travel agent, by contacting the air carrier directly, or by requesting them at the airport.imposed by airlines, hotels and excursion companies. Most airfares and hotel For air carrier baggage policies, visit applevacations.com/baggage. For international travel to which the Montreal Convention applies (includingreservations are non-refundable and non-transferable, and you may be charged domestic portions of international travel), the airlines’ liability is limited to100% cancellation/change penalties. Passengers who do not travel are subjectto 100% cancellation penalties.If you cancel your vacation or change your departure date, flight, duration, 1,131 SDR (Special Drawing Rights) per customer for checked and uncheckedclass of service, name, departure city, or destination, the charges shown below baggage. Special Drawing Rights (SDR) is an international monetary fund unitbecome payable by you. Significant additional penalties (i.e. non-refundable of currency. SDR’s will be converted to U.S. dollars using the rate in effect onairline tickets and fees, non-refundable or non-transferable hotel promotions) the mishandled baggage settlement date. Exchange rates are available onlinemay apply. at imf.org. These limits will apply unless an excess valuation is declared at the CANCELLATION AND CHANGE PENALTIES time of check-in. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave Charge per person ($) or as a % of the vacation price the airport. Some airlines do not cover damage to soft-sided luggage. Checked (including taxes and fuel surcharges) baggage taken from the terminal building at the destination will be considered LAND ONLY AND SCHEDULED AIR PACKAGES to have been received in good condition and no claim for loss or damage will Pre-departure: both the cancel and booking change fees are $45 per person be accepted after baggage has been removed from the terminal. The maximum liability of the ground transportation company in resort for lost or damaged Apple fee plus applicable hotel and airline penalties. Some air carriers and property is $400. Loss or damage must be reported immediately. Apple hotels do not allow name changes. Vacations does not accept liability for client luggage or personal property. Scheduled air change/cancellation fees may be up to 100% of the fare. 8. FLIGHT INFORMATION Whether you book online, directly with us or through a travel agent, flight NAME CHANGES AND CORRECTIONS, AND HOTEL CHANGES information will appear on the booking confirmation issued when you make Land only and scheduled air name change fees/corrections and hotel changes - your deposit, and on your flight tickets or other electronic travel documents issued when payment is made in full. All flight times are subject to change. It $45 per person Apple fee plus applicable hotel and airline penalties. Note: some airlines & hotels do not allow name changes.52
applevacations.com FAIR TRADE CONTRACTis your responsibility to reconfirm your flight times prior to departing for the Should a dispute or controversy arise concerning the terms and conditions ofairport. If you fail to check in for your flight at the required time, you may be this Fair Trade Contract or involving a loss, injury or damage during or relatingdenied boarding and may not be eligible for a refund. Apple Vacations assumes to your trip, the parties’ remedies shall be limited to dispute resolution throughno responsibility for any passengers making independent connections to flights binding arbitration in Delaware County, Pennsylvania and shall be governedbooked through Apple Vacations. Pre-assigned seat selection is at the discretion by the Uniform Arbitration Act of Pennsylvania. Each party shall appoint anof the air carrier and may require payment of an additional fee. arbitrator. The arbitrators shall appoint a neutral arbitrator. The decision of the arbitration panel shall be final and binding on the parties. Each party shall9. HAZARDOUS MATERIALS RESTRICTIONS AND INSECTICIDE NOTICE be responsible for their own costs with the costs of the neutral arbitrator to beFederal law forbids the carriage of hazardous materials aboard aircraft in divided evenly between the parties.your luggage or on your person. A violation can result in 5 years imprisonmentand penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials If any term or provision of this Fair Trade Contract is held invalid or otherwiseinclude explosives, compressed gases, flammable liquids and solids, oxidizers, unenforceable, the enforceability of the remaining terms or provisions will notpoisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, be impaired thereby.fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There arespecial exceptions for small quantities (up to 70 ounces total) of medicinal 12. TRAVEL PROVIDER CHANGES AND CANCELLATIONS & REFUNDSand toilet articles carried in your luggage and certain smoking materials All prices and features described in Apple Vacations’ promotional materials andcarried on your person. Special restrictions and limitations for transporting website are subject to change without notice. Some hotel room photographsHazardous Materials and specifically Lithium Ion batteries, refer to faa.gov/ may not depict the standard room category. Any refunds will be made as soongo/packsafe for more information. In the event a carry-on bag cannot be as possible in the original form of payment. No refunds will be made for anyaccommodated in the passenger cabin and has to be placed below in a cargo services provided in the vacation package or itinerary that you do not use.bin for any reason, any electronic device or spare Lithium-ion or any other Passengers who do not travel are subject to 100% cancellation penalties.type of battery permitted in carry-on baggage MUST be removed from thecarry-on bag and remain in the possession of the passenger in the passenger Special features offered by hotels are subject to change at the hotel’s discretion.cabin. For further information contact your airline representative. In the unlikely event that a pre-departure change of hotel, departure or return date, departure city or destination becomes necessary, we endeavor to findSome countries require insecticide spraying of aircraft prior to a flight or while you comparable accommodations and will notify you as soon as possible. If ourare on the aircraft. Visit http://airconsumer.dot.gov/spray.htm for more information. alternate arrangements are unacceptable to you, you may cancel without charge provided that you notify us within 7 days of your receipt of notice of the change10. APPLE VACATIONS AND OTHER SERVICE PROVIDER RESPONSIBILITY (or prior to departure date if we notify less than seven days prior to departure).Apple Vacations makes arrangements with third party suppliers as independentcontractors for the various components that comprise your Apple Vacations 13. TRAVEL RESTRICTIONSpackage, including all air or ground transportation (including airlines, rental car Apple Vacations will not allow travel to unaccompanied minors under 18 yearscompanies, bus, hotel lodgings, excursion services and other services). We have of age, and some hotels require that the adult companion be at least 21 yearstaken all reasonable steps to ensure that proper arrangements have been made of age. Some age restrictions may apply for car rentals and on cruises. Infantsfor your vacation. However, Apple Vacations is not an agent of these independent under 2 years may be free of charge, provided parents make arrangementstravel providers and we expressly disclaim any liability for their actions or omissions. directly with the hotels for incidentals such as food, crib, etc.. Disabled travelers must be accompanied by an able-bodied traveler who shall be responsible forApple Vacations is not responsible under any circumstances for any injury or ensuring the disabled traveler’s participation in the excursion. Apple Vacationsdamages you may suffer, in connection with air or ground transportation, hotel and its suppliers cannot be held responsible if ramps or other adaptive devicesaccommodations, or other travel or excursion services arranged by Apple are not available.Vacations. Furthermore, Apple Vacations does not control and cannot beresponsible for bodily injury, property damage or other loss or damage caused We reserve the right to accept or reject any person as a excursion participantby factors beyond its control, including but not limited to: air turbulence, failure and to expel from the excursion any participant(s) whose conduct impairs therelated to the public internet, telephone or other communication lines, disease, safety or security of the group to whose behavior is deemed incompatible withyour failure to obtain valid travel documents or to follow travel instructions. the interest of the group. Any expenses incurred to remove or return suchNeither Apple Vacations nor these third party suppliers, or their respective person to the departure city will be charged to the expelled participant(s).subagents, shall be held liable for loss or damage to property or injury of personarising out of events of force majeure, including but not limited to strikes, war, SPECIAL TERMS AND CONDITIONS APPLICABLE TO APPLE VACATIONSacts of terrorism, extreme weather, flight delays or turbulence, quarantine, WITH SCHEDULED AIR TRANSPORTATION OR LAND ONLY PACKAGESsickness, government restrictions or regulations, or any other cause beyond thereasonable control of such parties. 1. CHANGES BY AIRLINES If a scheduled airline initiates a schedule change which results in a fare increase,By booking with Apple Vacations and/or using the Apple Vacations online the passenger is responsible for the price increase regardless of whether itbooking site (applevacations.com), you waive any claim against Apple Vacations, occurs before or after the vacation price has been paid in full. All prices areits affiliated and subsidiary companies, and their respective officers, directors, subject to change if not paid in full due to fuel surcharge increases, governmentemployees, contractors, and agents, for any loss of or damage to property or taxes and fees increases or unforeseen circumstances. You will be notifiedinjury to any person caused by reason of (i) any defect, negligence, or other immediately upon discovery of an increase and will have the option of paying thewrongful act or omission or any failure of performance of any kind by any difference or canceling with full refund. You may incur additional airline baggageairline, hotel, ground transportation, or other travel provider, (ii) any claim for and optional fees (food, excess baggage, etc.), charged by the airline at check in.inconvenience, loss of enjoyment, mental distress or other similar claim, (iii) anydelayed departure, missed connection, substitute accommodation, termination 2. LOST SCHEDULED AIRLINE TICKETS & REFUNDSof service or change in fares or rates, and (iv) overbooking, flight cancellation, Refunds (if applicable) for scheduled air programs will only be issued upon thelost or misconnected baggage, or any claim arising of the air transportation return of the unused ticket. If you should lose your scheduled airline ticket, youportion of any vacation package. Under no circumstances will Apple Vacations will have to purchase a new ticket at your own expense and upon your returnbe liable for any special, incidental or consequential damages arising from the home, contact your travel agent or Apple Vacations to begin refund proceduresprovision of our travel services or vacation packages. Certain exclusions may by completing a “Lost Ticket Application” (fees may apply). Any refunds madenot apply in some jurisdictions. by the airline will be based on the value of the original ticket less any airline processing fees. In most cases, the replacement ticket will be more expensive.11. GOVERNING LAW AND DISPUTE RESOLUTIONThis Fair Trade Contract shall be governed by the laws of the Commonwealth These vacations are operated by APPLE VACATIONS, LLC, 7 Campus Blvd.,of Pennsylvania. If you find you have a claim or dispute with any of the travel or Newtown Square, PA 19073 as principal and tour operator.excursion providers, we will provide you with as much assistance as reasonablypossible to assist you in resolving the dispute. Apple Vacations does not control © Copyright, 2017 Apple Vacations CST#2091950-40and cannot be responsible for such factors as weather, government actions,terrorism, mechanical breakdowns, your physical, medical or mental disabilities, THE INFORMATION IN THIS BROCHURE IS CURRENT AS OF THE DATEyour failure to obtain valid travel documents, your failure to follow travel OF PRINTING (8/17) AND MAY BE DIFFERENT ON YOUR BOOKING ORinstructions, or for denied entry at destination. TRAVEL DATES. VISIT APPLEVACATIONS.COM/FTC FOR THE MOST CURRENT INFORMATION. 53
Have destination, © 2017 DTG Operations, Inc. All rights reserved.will travel.Find your way around Kauai, Lanai,Maui, the island of Hawaii and Oahuwith our wide selection of vehicles andlow rates. Contact your travel agentfor details.
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