KOHALA COAST & HILO HAWAII ISLAND 49 4 Aston Shores at Waikoloa Map # 7 4 Aston Waikoloa Colony Villas Map # 8 Exceptional Values+: Free Parking. Exceptional Values+: Free Parking. Family: Kids 17 & under Stay Free. Family: Kids 17 & under Stay Free. CONDOS 120 one- & two-bedroom units have a/c, private lanai, CONDOS 168 one-, two- & three- full kitchen, washer/dryer and bedroom units have a/c, private internet access. lanai, safe, full gourmet kitchen, • BBQ area washer/dryer and internet access. • Grocery delivery service available • Pool/sundeck/jacuzzi • BBQ areas • Tennis • 2 pools/jacuzzi • Fitness center • Tennis • Fitness center • WiFi in pool areas • L ocated next to the 10th fairway of Waikoloa Beach Golf Course Kohala HILO Coast Characterized by dramatic waterfalls, fertile rainforests and blooming gardens, you would never expect upon landing at Hilo International Airport 19 that it’s also the gateway to Hawaii Volcanoes National Park. But like the rest of the Big Island, the east coast is delighted to surprise, and this natural treasure breathes fire a scenic 45 minutes south of the vibrant town of Hilo. Hilo Ravaged by a tsunami in 1960, Hilo’s waterfront Bay 18-19 Richardson was entirely rebuilt, and stands proudly even Rainbow Ocean Park better than ever. Great museums, art galleries, Falls Wailoa River unique shops and farmer’s markets make this State Park 200 11 Hawai‘i Volcanoes home base just right for any visitor. Imiloa Astronomy Center National Park Big Island Visitors Bureau/ Lehua Waipa AhNee 2 PLUS Castle Hilo Hawaiian Hotel Map # 18 2 Hilo Naniloa Hotel Map # 19 Exceptional Values+: Extra Value: Exceptional Values+: No Resort Fee; No Resort Fee. Free Parking. Free Parking. Family: Kids 12 & Family: Kids 17 & under Stay Free. under Stay Free. 266 renovated rooms have a/c, 286 rooms have a/c, mini-fridge, new furniture and beds, mini-fridge, internet access and lanai in free coffee/tea, spacious bathroom most rooms. & Free wired internet access. • 72-acre oceanfront hotel • Queen’s Court featuring à la carte • Sunrise Lanai (serves breakfast) dining & buffets • Pool • Spa & wellness center • Waioli Lounge • 9-hole executive golf course • Freshwater pool/sundeck • Laundry facilities • Coin-operated laundry machines • Free WiFi in lobby • Daily maid service • Massage/beauty salon • Gift shop • Internet kiosk in lobby HAWAI‘I VOLCANOES NATIONAL PARK Hawaii Tourism Authority/Tor Johnson Earth’s origin is surrounded by the monumental volcanoes that remind us that primordial forces are still at work. So it doesn’t get more exciting than witnessing the landscape changing before your eyes. Start at Kilauea Visitor Center where you can learn all about the science and history of this natural phenomenon. Then head outdoors to witness the live action starting with the glow of the firey cauldrons to the active lava pouring in the Pacific. KA‘U & PUNA In the southernmost part of this island, the ghosts of warriors guard the desert, macadamia nut orchards and coffee farms with nothing but footprints preserved in volcanic ash to mark their presence in Ka’u. But in nearby Puna, your steps will melt right into the sparkling black sands of the beaches made by the mighty Kilauea volcano. Fees may apply for some amenities and subject to change. +Exceptional Values dates, categories and other restrictions apply.
50 THINGS TO KNOW BEFORE YOU GO RESERVATIONS/PAYMENT/LATE BOOKINGS HOTEL CHECK-IN For availability and confirmation of your chosen vacation package, see your travel agent, visit Normal check-in time is 3pm. Since most hotels require a deposit to cover incidental us at applevacations.com or call 1-800-517-2000. Transportation Security Administration expenses, be prepared to provide a cash deposit or an imprint of your credit card. In order (TSA) regulations require you to provide your full name, date of birth, and gender at the to obtain hotel accommodations, simply present your Apple travel voucher at the hotel front time of booking for the purpose of watch-list screening. Failure to provide this information desk. will result in you not being allowed to travel. For details, visit www.tsa.gov. Once your NIGHTS IN YOUR HOTEL reservation is confirmed with Apple, the amendment and cancellation charges as explained The “Nights in Hotel” listed on your confirmation/travel voucher indicates the number of in the Fair Trade Contract will apply. Full payment is required at time of booking for bookings nights that your room has been reserved for you. If your return flight departs late evening, it made directly on our website, applevacations.com and credit cards are the only acceptable is normal for your hotel to require that you check out of your room at midday. In these cases, form of payment. a room MAY be made available for storing hand baggage and for changing prior to departure. Note: If your reservation includes children at a hotel not accepting children, you will be However, this is at the discretion of the hotel. denied check-in at resort. You will be responsible for any additional costs. We advise you to LOCAL OFFICE & BREAKFAST ORIENTATION book early for best choice and value. Late bookings will incur a late booking fee of $10 per Apple Vacations and Worldstar share a local office in Hawaii, open 7 days a week, from person on all reservations made 14 days or less before departure to cover additional costs 8:30am- 5pm (Hawaii Standard Time). Representatives are available during those times for faxing, updating and confirming your accommodations. to answer questions, provide assistance, and book any tours or excursions. If Waikiki is SPECIAL REQUESTS a destination or stop on your trip, you are invited to be our guest at an Aloha Welcome Apple Vacations will provide the services and facilities of your vacation package as described Breakfast Orientation. A full American-style breakfast is served during the orientation, in our catalog and confirmed on your invoice. If you would prefer special arrangements other where you will learn about the Islands of Hawaii, as well as some wonderful selected tours than those described, such as adjoining rooms, specific assistance needed or special meals, and activities that will help make your stay in Hawaii even more memorable. Call your Apple we will be glad to pass on your special request to the appropriate vendor on your behalf. Representative, toll-free at 1-888- 946-3930 for assistance. However, since these requests lie outside our contracts with our suppliers, Apple Vacations SMOKING BAN cannot guarantee special requests unless otherwise stated. Hawaii, known for its fresh ocean air and pristine beauty,has implemented one of the ITEMS NOT INCLUDED nation’s strictest no-smoking laws. On November 16, 2006,Hawaii became the 14th state Laundry, telephone calls, other items and services of a personal nature, and tips to airport to implement a comprehensive state wide law prohibiting smoking in all enclosed or partially baggage handlers are not included in the price of your vacation. Unless specified, wines, enclosed public places, including: airports, malls, hotels (including balconies and lanais), bars, liquors, meals, sightseeing and excursions are also not included in the price of your vacation. restaurants (even open air), all state parks and public beaches. Local resort fees and charges for daily parking may apply and are payable directly to the hotel VALUABLES AND PERSONAL ITEMS upon check-out. VALUABLES AND OTHER PERSONAL ITEMS ARE YOUR RESPONSIBILITY. Most hotels TRAVELING WITH CHILDREN offer safety deposit box facilities (fee may apply). You may want to deposit cash, passports, Infants under two years of age may fly and stay free, but must sit on an adult’s lap and do jewelry and other valuables for security. Do not pack cash, medication, jewelry, cameras, not receive a separate baggage allowance. If an infant reaches the age of two any time during important documents or fragile items in your checked luggage. the vacation, federal law requires the purchase of a separate seat for any remaining portions DINING DRESS CODE of the flight. Some scheduled airlines may charge for infants, including air-related taxes, and Although casual dress is the standard by day, many resorts have dress code requirements some countries charge infant departure taxes. Any such charges by independent suppliers for dinner. Before you pack, be sure to check with your travel agent or visit our website for or governments are the responsibility of the client. Restrictions may apply to “Kids Stay, Play detailed dress code information for your hotel. and Eat FREE” programs and most hotels require that children must be accompanied by full- GETTING MARRIED AND HONEYMOONING IN RESORT paying adults and pay airfare. Policies vary by individual hotels. If you plan to get married in destination, be sure to check with the Hawaii tourist office for AIRPORT CHECK-IN/BAGGAGE ALLOWANCE legal documents that may be required. Honeymoon Exceptional Value offers require you Check in begins three hours prior to departure at the airline ticket counter. Under no to supply a valid marriage certificate. Be sure to check with our Hawaii Worldstar wedding circumstances should you check-in later than one hour prior to departure. Late check-in planners who can provide ideas and assistance. WILL result in you not being allowed to travel. Many airlines are charging fees for checked HANDICAPPED SERVICES AND FACILITIES and/or carry-on bags and have different baggage allowances and fees. Please check with Shouldyoudesireanyspecialserviceorequipmenttoassistwithadisability,pleaseletusknow your airline for specifics. Carry-on luggage is limited to one bag per person and must be in advance so we can advise the air carrier, transportation companies and hotels (services small enough to fit beneath the seat in front of you; some airlines have a carry-on bag fee. vary by vendor and hotel). Although we will do our best to assist you, Apple Vacations does PLEASE BE ADVISED THAT EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT not guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may CHECK-IN and if accepted, there will be additional charges. Anyone attempting to check-in be requested but cannot be guaranteed. Standards may vary from property to property and excess baggage should arrive at the ticket counter a minimum of 3 hours prior to departure, are not within the control of Apple Vacations. or risk being denied boarding. Lap children under age two do not receive a separate baggage DEPARTING HAWAII allowance. Apple Vacations accepts no liability for loss or damage to luggage. We recommend If the last segment of your vacation includes a transfer option,call 24 hours prior to that you use a TSA approved lock to secure your luggage. For details on baggage insurance, departure to reconfirm your transfers to the airport. Worldstar will inform you of your see your travel agent. pick-up time, location of transfers and any other additional important information. Recommended airport check-in prior to departure is 90 minutes for inter-island flights AIRLINE INFORMATION (800) 323-3345 and at least two hours for transpacific flights. Allow sufficient time to clear agricultural Alaska Airlines (800) 252-7522 Island Air inspection when traveling back to the mainland. Remember baggage requirements and American Airlines (800) 433-7300 United Airlines (800) 241-6522 limitations. Be sure to check your baggage through to your final destination if this service is Delta Airlines (800) 221-1212 Virgin America (877) 359-8474 available on your connecting airline. Hawaiian Airlines (800) 367-5320 CATALOG/WEBSITE ACCURACY We check and re-check prices and facts about the vacations we offer to ensure accuracy at INSECTICIDE NOTICE the time of printing. Sometimes, however, you may find that prices have been changed or Some countries require insecticide spraying of aircraft prior to a flight or while you are on features we describe may become unavailable. Whenever possible, we will inform you or your the aircraft. Federal law requires that we refer you to http://airconsumer.dot.gov/spray.htm travel agent about such changes. However, all prices and descriptions herein, as well as in for more information. Apple Vacations print advertisements and our website, are subject to change without notice. Some hotel room photographs in this catalog and our website do not depict the standard REQUIRED ENTRY/RE-ENTRY DOCUMENTATION room category. Maps are not to scale. Apple Vacations is not responsible for omissions or Proper documentation is your responsibility. The following information gives current errors. requirements for United States citizens, effective at time of printing: All passengers 18 and VACATION SATISFACTION QUESTIONNAIRE over traveling within the United States or to any U.S. territory (including Puerto Rico and the A Vacation Satisfaction Questionnaire will be included in your travel documentation, and U.S. Virgin Islands) require only a valid government-issued photo I.D. may also be emailed to you. Upon your return from Hawaii, please take a few moments to complete and return this questionnaire. Apple Vacations and the hotels we offer rely heavily If you are not a U.S. citizen, contact the embassy of the country to which you are traveling on your feedback in order to continually improve the quality of our products and service. to determine required entry documents. We regret that we cannot accept unaccompanied Golden Apple Hotels are determined solely from customer ratings on our Vacation Satisfaction minors under 18 for any travel. Failure to comply with the above requirements will result Questionnaires, providing travelers like you with an honest and reliable rating system. in you not being allowed to travel. CUSTOMER COMMENTS INDEPENDENT SUPPLIERS Should you have a complaint while on vacation you must provide Apple Vacations with a Apple Vacations contracts with airlines, hotels and other independent suppliers to provide reasonable opportunity to rectify the issue during your vacation by promptly notifying our you with the services you purchase. We do not accept and expressly disclaim responsibility representative in resort who will make every effort to help you. If the matter cannot be for the acts or omissions of these independent suppliers. settled on the spot, you must write to our Customer Care Department within 28 days of CREDIT CARDS the completion of your vacation at [email protected]. The few complaints MasterCard,Visa and American Express cards are accepted throughout the Hawaiian Islands. we receive are normally resolved by amicable settlement. However, please understand that RENTAL CAR OPTION we cannot consider post-vacation submissions if you did not provide Apple Vacations with Ifyouhave a rental car, remember to claimyourown baggagebeforeleavingtheairport.Your a reasonable opportunity to assist you during your trip. We reserve the right to give any baggage is not transferred. In addition, please note that each car day is for a 24-hour period compensation in the form of vacation certificates, cash or credit card credit. only. Additional overtime charges upon returning your car may apply depending on your LOST ITEMS flight departure time. For example,if you pick up your rental car at 11am, you must return it Ifuponyourreturnyoufindthatyouhaveleftsomethinginresort,AppleVacationswillmakean no later than 11am on the day that it is due to be returned to avoid overtime charges. You may inquiry on your behalf. If the item is located, you will be responsible for any international pre-purchase the car for an additional day to avoid these charges, if necessary. Minimum age shipping charges to have the item returned. Email: [email protected] for for renters is 21 years. All drivers between the ages of 21 to 24, and any additional drivers will assistance. be charged a daily surcharge to be paid directly to Dollar Rent A Car. Optional insurance and fuel plans are available and must be paid directly to Dollar Rent A Car. All renters must have a major credit card. If not, please ask about cash qualification requirements at the Dollar Rent A Car counter. Valid as of September 2015. Refer to applevacations.com for current information.
TOTAL VACATION SECURITY PLAN AV-OK 51 From only $3999! TRAVEL CERTIFICATE PROGRAMS 4 Nts or Less 5 Nts or More Best Price Guarantee Land Only $3999 $6999 in Plan! Air Only/Charter & Scheduled Air Packages $7499 $10499 Children 12 years or under (all program types) $1999 $3999 Choice of cash back or travel certificates! CASH BACK (in original form of payment) – Still only +$30 to all rates above. Plan available for all Group bookings! Higher premiums apply for holiday departures–visit applevacations.com/avok To review full plan details online, go to www.tripmate.com/wpA430 prior to your purchase. The AV-OK Total Vacation Security Plan must be purchased within 7 days of your initial booking (except for group passengers who are subject to unique contracts*). For bookings created within 14 days of departure, AV-OK must be purchased at time of booking. The AV-OK Total Vacation Security Plan includes Pre-Departure Cancellation/Change Waiver & Best Price Guarantee, and Post-Departure Travel Insurance. PART A – APPLE VACATIONS’ PRE-DEPARTURE CANCELLATION/CHANGE WAIVER & BEST PRICE GUARANTEE APPLE VACATIONS’ PRE-DEPARTURE CANCELLATION/CHANGE WAIVER — This waiver pertains to all vacation types: land only, charter, and scheduled air vacations including non-refundable scheduled airfares and airline penalties. This non-refundable plan allows you to cancel or change your vacation up until the flight check-in is closed (approximately one hour prior to scheduled departure time), except for passengers who do not arrive at the airport or gate, or who arrive too late to travel, or who fail to have the required valid passport and/or travel documents. For last minute cancels, call 1-866-860-AVOK no later than one hour prior to your scheduled departure. Travel Certificate Programs: When a cancellation is made during a penalty period, your cancellation penalty will be refunded in Apple Vacations’ travel certificates (redeemable through the original booking agency), with the balance of the refund made in the original form of payment less the non-refundable AV-OK plan payment. Apple Vacations travel certificates may be used like cash when purchasing an Apple Vacation, are valid for one year, are non-refundable and non-transferable (issued only in the name of the passenger who cancelled) and may not be redeemed for cash. “Cash Back” Programs: The entire refund (less the non-refundable AV-OK plan payment) will be in original form of payment if you purchased the “cash back” option at the time of booking for an additional $30 per person. Changes: AV-OK coverage is non-transferable and must be repurchased (reactivated) if coverage is desired for the amended booking. A reactivation fee of $25 for charter/land only bookings and $45 for scheduled air bookings applies for all departure date, duration, hotel, departure city, destination and (scheduled air) class of service changes. A $10 reactivation fee applies for children 12 and under (all booking types). Higher reactivation fees apply to holiday departures. Changes from charter to scheduled air or between scheduled air carriers, as well as name changes, require cancellation of the booking and full repurchase of the AV-OK if coverage is desired on the new booking. If the number of individuals occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. APPLE VACATIONS’ BEST PRICE GUARANTEE — You can claim the savings prior to departure if Apple Vacations advertises a discount on the exact same vacation that you have booked and all components are still available-same date, duration of stay, hotel, room category and flight (same scheduled airfare class, or any charter airfare class). This does not apply to Air Only, Fly/Drive, Square Deals, special packages, booking date-restricted sales and hotels with a “closed” booking status. Many added values offered by hotels are booking date-restricted and are not covered by the Best Price Guarantee. PART B – POST-DEPARTURE TRAVEL INSURANCE PLAN POST-DEPARTURE TRAVEL INSURANCE PLAN — Trip Interruption, Travel Delay, Medical, Baggage and more! This travel protection plan protects your vacation investment, your belongings, and most importantly, you. Plan payments are non-refundable and non-transferable. Review full plan details online at tripmate.com/wpA430. Trip Interruption - If you must interrupt your Trip after departure due to a covered For complete details of your state-specific post-departure travel insurance Injury, Sickness, or death - your own or that of a Traveling Companion or a Family protection, including conditions, exclusions and limitations, please visit Member or for Other Covered Reasons, as defined, you will be reimbursed for the www.tripmate.com/wpA430. If you do not have access to the Internet, unused, non-refundable land or water arrangements and the additional transportation please ask your travel agent to provide you with a copy. For example, coverage charges paid to return home or to rejoin your Trip (limited to the cost of one-way does not apply to: any sickness or condition of you, a Traveling Companion, airfare using the same class of fare as the original ticket). Coverage is limited to the Family Member or Business Partner traveling with you that existed during the value of your original Apple Vacations package price. 60 days prior to the effective date of the coverages (this exclusion is waived if Trip Delay - Provides reimbursement up to $100 per day (maximum $500) for your premium is received within 7 days of your initial deposit/payment for your reasonable accommodation, meal and local transportation expenses if you are Trip), suicide, normal pregnancy, war or any act of war. delayed for 12 hours or more due to a covered reason such as common carrier Please Note: Part A - The Pre-Departure Cancellation & Change Waiver and delay; quarantine; loss of passport, travel documents or money; natural disaster; or a Best Price Guarantee are provided by Apple Vacations and are not insurance documented weather condition preventing you from getting to the point of departure. benefits. Part B - Post Departure Travel Insurance Benefits are underwritten Medical Expense/Emergency Assistance - Provides reimbursement up to $25,000 by: Arch Insurance Company, Jersey City, NJ and are administered by: for reasonable and customary medical expenses incurred during the Trip for a covered Trip Mate, Inc.*, 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, sickness or injury which occurs while on your Trip; for emergency dental treatment 1-866-389-5378 (*in CA, dba Trip Mate Insurance Agency). Benefits are received during your Trip not to exceed $750; up to $50,000 for the cost of emergency described on a general basis only. There are certain restrictions, exclusions and transport to the nearest hospital or medical facility, including escort expense (both, if limitations that apply to all coverages and services. This advertisement does deemed necessary by the attending Legally Qualified Physician), for a covered Injury or not constitute or form any part of the Plan Description or any other contract Sickness which occurs while on your Trip; or the cost of homeward carriage if deceased. of any kind. Plan benefits, limits, and provisions may vary by state jurisdiction. Accidental Death & Dismemberment - Up to $10,000. These benefits are paid if To review full plan details online, go to: www.tripmate.com/wpA430. loss occurs within 180 days of a covered Injury which occurs while on your trip. Baggage and Personal Effects - Up to $1,000. Coverage for direct physical loss CLAIM PROCEDURES or damage to your Baggage, passports, or visas while on your Trip. There is a per article limit of $300.There is a combined maximum limit of $600 total for the To make a change to your existing booking, to “claim the savings” per Apple’s following: jewelry; watches; articles consisting in whole or in part of silver, Best Price Guarantee or to cancel your vacation prior to departure, contact gold or platinum; furs; articles trimmed with or made mostly of fur; sporting your travel agent (if applicable) who will notify Apple Vacations, or Apple equipment, Ski Equipment, personal computers, radios, cameras, camcorders Vacations at 1-800-365-2775. For all post-departure travel insurance and their accessories and related equipment and other electronic items. claims excluding ski and Luxury Villas vacations contact Trip Mate, Inc. (In CA If, while on your Trip, your Baggage is delayed for more than 24 hours, the plan will dba Trip Mate Insurance Agency) at 1-866-389-5378 or report your claim pay up to $100 for the purchase of necessary additional clothing and personal articles. on-line at tripmate.com. The Post Departure Travel Insurance Plan also For complete details, visit www.tripmate.com/wpA430. includes the One Call Worldwide Travel Service Network, which provides you Access Your Medical Records Online - With our exclusive Global Xpi Service, you with medical consultation and monitoring, medical evacuation, prescription can assure that your most important medical records are available to you or any assistance, emergency messaging services to family or friends, travel document Physician chosen by you, anytime, anywhere in the world, quickly, wherever internet and ticket replacement, 24-hour legal assistance, and much more. For the access is available. Register at your convenience at www.globalxpi.com or call toll-free One-Call Worldwide Travel Service Network, call 1-800-555-9095 1-800-379-9887. It’s free during your insured Trip! Program Code: A430 within the USA and Canada, or 1-603-894-4710 outside of the USA and Canada. Your Plan Number is A430. *Groups are subject to unique contracts covering the terms and conditions applicable to each group’s travel arrangements - reference should be made to those contracts to determine the applicable cancellation penalties. Groups of 5 rooms or more: Some exclusions may apply for cancellations on group bookings. Contact your travel agent or our Groups Department at 1-800-315-7871. Apple Vacations’ AV-OK Total Vacation Security Plan does not apply to the Ski or Luxury Villas product lines. These programs are operated by independent vacation wholesalers selected by Apple Vacations to provide you with the vacation services you purchase. The Ski program is operated by VacationRoost-for insurance visit applevacations.com/ski-terms. The Luxury Villas Program is operated by Travel Impressions, LTD.-for insurance visit villas.applevacations.com. Valid as of Sept 2015. Refer to applevacations.com for current information.
52 FAIR TRADE CONTRACT By booking with Apple Vacations, LLC (“Apple Vacations”) and/or using the You must notify us immediately of any changes or cancellations. If you booked Apple Vacations on-line booking site, you agree to the terms and conditions of through a travel agency, all communications pre-departure must be via your this Fair Trade Contract. For important travel information please read: “Things travel agent. If you provide a substitute participant on a vacation, cancellation To Know Before You Go” which is part of this Contract. Your booking of the charges will be waived, but change fees apply; restrictions may apply. If the vacation is acceptance of the terms in this contract. Group vacations and number of individuals occupying a room changes due to a cancellation or Luxury Villas programs have special terms and conditions. For groups, refer booking change, the remaining traveler(s) will be responsible for any additional to your groups contract or see your travel agent. The Luxury Villas program is costs incurred as a result of a change in the per person occupancy rate. If all operated by Travel Impressions, LTD. - visit villas.applevacations.com. travelers change, it is considered a new booking and cancellation fees will apply. 1. BOOKINGS AND PAYMENTS 4. AV-OK Total Security Plan To reserve your vacation, provide the required booking information and pay the Apple Vacations offers the AV-OK Total Vacation Security Plan, which includes applicable deposit per person, including payment of the AV-OK Total Vacation a Pre-Departure Cancellation/Change Waiver and Best Price Guarantee (Part Security Plan (if selected). Full payment by credit card is required at time of booking A) and Post-Departure Travel Insurance (Part B). To cover your cancellation and for all vacations booked directly on our website, www.applevacations.com. change fees, you may purchase the AV-OK Total Vacation Security Plan within 7 days of your initial booking (except for group passengers who are subject to the Deposit requirements: For vacation packages utilizing published airline terms under their group contract). For bookings within 14 days of departure, tickets, full payment of the air portion of the package is required at the time of AV-OK must be purchased at time of booking. If you have purchased the AV-OK guarantee (credit cards only), which will be forfeited if the booking is cancelled. Total Vacation Security Plan, your cancellation fee will be reimbursed in Apple For vacation packages using contracted scheduled air, the minimum deposit Vacations’ travel certificates with the balance of the refund made in the original is generally $200 per person, however, select contracted airfares may have form of payment. However, if you have purchased the “Cash Back” option, your lower deposit requirements. For land-only bookings, the required deposit is entire refund due will be made in the original form of payment. The AV-OK $125 per person. Apple Vacations reserves the right to issue scheduled airline Plan payments are non-refundable and non-transferable. For complete details, tickets once the applicable deposit has been paid. The balance due must be paid refer to the AV-OK Plan Description at applevacations.com/avok or call them at at least 45 days before departure. For bookings within 45 days of departure, 1-866-389-5378. full payment is due at time of booking. Bookings for travel December 24-27 will require payment in full by October 15. For certain holiday departures, full 5. Price Guarantee payment is due 60 days prior to departure. We reserve the right to treat the While prices and features of Apple vacations are subject to change without booking as cancelled by you if the balance due is not paid when due. Vacation notice, our intention is to provide you with the vacation which you have selected, prices are subject to a late booking fee of $10 per person if booked 14 days or at the price in effect at time of booking. If you have not paid for your vacation less prior to departure. Apple Vacations’ prices include taxes and service fees in full, you will be responsible for any increases in the price of any and all applicable to the airfare, hotel lodgings, and ground transportation components components of the vacation package. If for any reason we need to increase the of your vacation package. At the time of check-in, additional fuel, security, and price of your vacation after you have paid in full, except for those baggage surcharge and fees may be charged by the airline, hotels or any other service provider. Questions about these charges should be addressed to the increases related to government-imposed taxes and fees, we will offer you the airline, hotel or other service provider. Government entry and exit fees may also option of cancellation without charge, provided that you advise us within 7 days apply, depending on your destination. All air travel is subject to the terms and of your receipt of notice of the price increase (or prior to your departure day if conditions of the operating airline. we notify you on less than 7 days’ notice). Fees for changes that you make do not constitute an increase in the price of an already purchased ticket or other travel 2. How To Cancel or Request Changes component. You must notify us immediately to cancel or make changes to your vacation package. If you booked on-line, contact Apple Vacations’ Customer Service at 6. Travel on Air Carriers 1-800-517-2000; if you booked through a travel agency, all communications Apple Vacations has made arrangements for air transportation to your vacation prior to departure, including questions about changes, cancellation, payments destination via regularly scheduled certificated air carriers or other air carriers and refunds, must be via your travel agent. Cancellation and change fees will who have duly filed with and are authorized to operate air transportation and apply. All changes are subject to availability and limitations and restrictions of public charter transportation by the U.S. Department of Transportation. Apple the airline, hotel, and ground transportation or other service provider. Certain Vacations reserves the right to substitute alternate air carriers if necessary. All excursion operators only allow a refund if cancelled upon notice to them. air travel is subject to the terms and conditions of the operating air carrier. Contact the excursion company for the applicable notice provision and to arrange a refund. 7. Baggage The baggage allowance and fees vary and are set by each air carrier. Information 3. Cancellations, Change Fees & Refunds on carrier baggage policy and fees, liability for lost, misconnected and damaged Your right to any refunds if you change your plans is limited. Cancellations baggage or other personal property is also set by each air carrier, which can be and changes to any booking are subject to both Apple Vacations’ fees and fees obtained through your travel agent, by contacting the air carrier directly, or by imposed by airlines, hotels and excursion companies. Most airfares and hotel requesting them at the airport. reservations are non-refundable and non-transferable, and you may be charged Some airlines do not cover damage to soft-sided luggage. The airlines’ maximum 100% cancellation/change penalties. Passengers who do not travel are subject liability for loss, damage or delay to checked baggage is limited to $3300 per to 100% cancellation penalties. ticketed passenger domestically and $9.07 per pound up to 44 lbs. per ticketed passenger for international travel. These limits will apply unless an excess If you cancel your vacation or change your departure date, flight, duration, valuation is declared at the time of check-in. class of service, name, departure city, or destination, the charges shown below All lost or damaged luggage must be reported to an airline representative at become payable by you. Significant additional penalties (i.e. non-refundable the destination airport by the passenger before you leave the airport. Checked airline tickets and fees, non-refundable or non-transferable hotel promotions) baggage taken from the terminal building at the destination will be considered may apply. to have been received in good condition and no claim for loss or damage will be accepted after baggage has been removed from the terminal. The maximum Cancellation and Change Penalties liability of the ground transportation company in resort for lost or damaged property is $400. Loss or damage must be reported immediately. Apple Charge per person ($) or as % of vacation price (incl. taxes & fuel surcharges) Vacations does not accept liability for client luggage or personal property. land only and scheduled air packages 8. Flight Information Pre-departure: both the cancel and booking change fees are $45 per Whether you book online, directly with us or through a travel agent, flight person Apple fee plus applicable hotel and airline penalties. Some air information will appear on the booking confirmation issued when you make your deposit, and on your flight tickets or other electronic travel documents carriers and hotels do not allow name changes. issued when payment is made in full. All flight times are subject to change. It *These fees apply to changes to the departure date, flight, duration, is your responsibility to reconfirm your flight times prior to departing for the airport. If you fail to check in for your flight at the required time, you may be class of service, departure city and destination. denied boarding and may not be eligible for a refund. Apple Vacations assumes Scheduled air change/cancellation fees may be up to 100% of the fare. no responsibility for any passengers making independent connections to flights booked through Apple Vacations. Pre-assigned seat selection is at the discretion Name Changes and Corrections, and Hotel CHANGES of the air carrier and may require payment of an additional fee. Land only and scheduled air name change fees/corrections and hotel changes - $45 per person Apple fee plus applicable hotel and airline penalties. Note: Some airlines & hotels do not allow name changes.
FAIR TRADE CONTRACT 53 9. Hazardous Materials Restrictions required by law, to be handicapped accessible, and may not be equipped with Federal law forbids the carriage of hazardous materials aboard aircraft in your wheelchair ramps or other adaptive devices or equipment. Apple Vacations and luggage or on your person. A violation can result in 5 years’ imprisonment and its suppliers cannot be held responsible if ramps or other adaptive devices are penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include not available. Restrictions for handicapped travelers may also apply for cruises. explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, We reserve the right to accept or reject any person as a excursion participant corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, and to expel from the excursion any participant(s) whose conduct impairs the tear gases, oxygen bottles, and radio-pharmaceuticals. There are special safety or security of the group to whose behavior is deemed incompatible with exceptions for small quantities (up to 70 ounces total) of medicinal and toilet the interest of the group. Any expenses incurred to remove or return such articles carried in your luggage and certain smoking materials carried on your person to the departure city will be charged to the expelled participant(s). person. For further information contact your airline representative. 14. Governing Law and Dispute Resolution 10. Apple Vacations, Airline, Hotel, and Other Service This Fair Trade Contract shall be governed by the laws of the Commonwealth Provider Responsibility of Pennsylvania. Apple Vacations makes arrangements with third party suppliers as independent contractors for the various components that comprise your Apple Vacations If you find you have a claim or dispute with any of the Apple Vacations travel or package, including all air or ground transportation (including airlines, rental excursion providers, we will provide you with as much assistance as reasonably car companies, bus, train and cruise lines), hotel lodgings, excursion services possible to assist you in resolving the dispute. Apple Vacations does not control and other services. We have taken all reasonable steps to ensure that proper and cannot be responsible for such factors as weather, government actions, arrangements have been made for your vacation. However, Apple Vacations is terrorism, mechanical breakdowns, your physical, medical or mental disabilities, not an agent of these independent travel providers and we expressly disclaim your failure to obtain valid travel documents, your failure to follow travel any liability for their actions or omissions. instructions, or for denied entry at destination or re-entry into the U.S.. Apple Vacations is not responsible under any circumstances for any injury Should a dispute or controversy arise concerning the terms and conditions of or damages you may suffer, in connection with air or ground transportation, this Fair Trade Contract or involving a loss, injury or damage during or relating hotel accommodations, or other travel or excursion services arranged by Apple to your trip, the parties’ remedies shall be limited to dispute resolution through Vacations. Furthermore, Apple Vacations does not control and cannot be binding arbitration in Delaware County, Pennsylvania and shall be governed responsible for bodily injury, property damage or other loss or damage caused by the Uniform Arbitration Act of Pennsylvania. Each party shall appoint an by factors beyond its control, including but not limited to: air turbulence, failure arbitrator. The arbitrators shall appoint a neutral arbitrator. The decision of the related to the public internet, telephone or other communication lines, disease, arbitration panel shall be final and binding on the parties. Each party shall be your failure to obtain valid travel documents or to follow travel instructions. responsible for their own costs with the costs of the neutral arbitrator to be Neither Apple Vacations nor these third party suppliers, or their respective divided evenly between the parties. subagents, shall be held liable for loss or damage to property or injury of person arising out of events of force majeure, including but not limited to strikes, war, If any term or provision of this Fair Trade Contract is held invalid or otherwise acts of terrorism, extreme weather, flight delays or turbulence, quarantine, unenforceable, the enforceability of the remaining terms or provisions will not sickness, government restrictions or regulations, or any other cause beyond the be impaired thereby. reasonable control of such parties. SPECIAL TERMS AND CONDITIONS APPLICABLE TO APPLE VACATIONS By booking with Apple Vacations and/or using the Apple Vacations online WITH SCHEDULED AIR TRANSPORTATION OR LAND ONLY PACKAGES booking site (applevacations.com), you waive any claim against Apple Vacations, its affiliated and subsidiary companies, and their respective officers, directors, 1. Changes by Airlines employees, contractors, and agents, for any loss of or damage to property or If a scheduled airline initiates a schedule change which results in a fare increase, injury to any person caused by reason of (i) any defect, negligence, or other the passenger is responsible for the price increase regardless of whether it wrongful act or omission or any failure of performance of any kind by any occurs before or after the vacation price has been paid in full. All prices are airline, hotel, ground transportation, or other travel provider, (ii) any claim for subject to change if not paid in full due to fuel surcharge increases, government inconvenience, loss of enjoyment, mental distress or other similar claim, (iii) any taxes and fees increases or unforeseen circumstances. You will be notified delayed departure, missed connection, substitute accommodation, termination immediately upon discovery of an increase and will have the option of paying the of service or change in fares or rates, and (iv) overbooking, flight cancellation, difference or canceling with full refund. You may incur additional airline baggage lost or misconnection baggage, or any claim arising of the air transportation and optional fees (food, excess baggage, etc.) and will be charged by the airline portion of any vacation package. Under no circumstances will Apple Vacations at check in. be liable for any special, incidental or consequential damages arising from the provision of our travel services or vacation packages. 2. Lost Airline Tickets & Refunds If you lose your scheduled airline ticket, you will have to purchase a new ticket at The liability of each air carrier is governed by its Contract of Carriage, which will your own expense. In most cases the replacement ticket will be more expensive. be made available by the air carrier. You must contact your travel agent to begin refund procedures by completing a “Lost Ticket Application” (fees may apply). Any refunds made by the airline will 11. Travel Provider Changes and Cancellations & Refunds be based on the value of the original ticket issued less any airline processing fees. All prices and features described in Apple Vacations’ promotional materials and Refunds (if applicable) will only be issued upon the return of the unused ticket. website are subject to change without notice. Some hotel room photographs may not depict the standard room category. Any refunds will be made as soon These vacations are operated by: as possible in the original form of payment. No refunds will be made for any services provided in the vacation package or itinerary that you do not use. APPLE VACATIONS, LLC Passengers who do not travel are subject to 100% cancellation penalties. 7 Campus Blvd., Newtown Square, PA 19073 as principal and tour operators. Special features offered by hotels are subject to change at the hotel’s discretion. © Copyright, 2015 Apple Vacations CST#2091950-40 In the unlikely event that a pre-departure change of hotel, departure or return date, departure city or destination becomes necessary, we endeavor to find The information in this brochure is current as of the date comparable accommodations and will notify you as soon as possible. If our of printing (8/15) and may be different on your booking alternate arrangements are unacceptable to you, you may cancel without charge or travel dates. visit Applevacations.com/FTC for the most provided that you notify us within 7 days of your receipt of notice of the change current information. (or prior to departure date if we notify less than seven days prior to departure). 13. Travel Restrictions Apple Vacations will not allow travel to unaccompanied minors under 18 years of age, and some hotels require that the adult companion be at least 21 years of age. Some age restrictions may apply for car rentals and on cruises. Infants under 2 years may be free of charge, provided parents make arrangements directly with the hotels for incidentals such as food, crib, etc.. Disabled travelers must be accompanied by an able-bodied traveler who shall be responsible for ensuring the disabled traveler’s participation in the excursion. Most travel and excursion services, hotels and visiting sites outside the United States are not, nor are they
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