4 Aston Shores at Waikoloa Map #7 4 Aston Waikoloa Colony Villas Map #8 Exceptional Values+: Free Parking. Exceptional Values+: Free Parking. HAWAII ISLAND KOHALA COAST & HILO Family: Kids 17 & under Stay Free. Family: Kids 17 & under Stay Free. CONDOS 120 one- & two-bedroom CONDOS 168 one-, two- & three- units have a/c, private lanai, bedroom units have a/c, private lanai, full kitchen, washer/dryer and safe, full gourmet kitchen, washer/ internet access. dryer and internet access. • BBQ area • BBQ areas • Pool/sundeck/jacuzzi • 2 pools/jacuzzi • Tennis • T ennis • F itness center • Fitness center • Secured entry • Located next to the 10th fairway of Waikoloa Beach Golf Course • WiFi in pool areasKohala HILOCoast Characterized by dramatic waterfalls, fertile rainforests and blooming gardens, you would never expect upon landing at Hilo International Airport 19 that it’s also the gateway to Hawaii Volcanoes National Park. But like the rest of the Big Island, the east coast is delighted to surprise, and this natural treasure breathes fire a scenic 45 minutes south of the vibrant town of Hilo. Hilo Ravaged by a tsunami in 1960, Hilo’s waterfront was Bay 18-19 Richardson entirely rebuilt, and stands proudly even betterRainbow Ocean Park than ever while still remaining a quaint townFalls Wailoa River with a retro feel. Great museums, art galleries, State Park200 11 Hawai‘i Volcanoes unique shops and farmer’s markets make thisImiloa Astronomy Center National Park home base just right for any visitor.3 Castle Hilo Hawaiian Hotel Map #18 2 Hilo Naniloa Hotel Map #19 Exceptional Values+: Extra Value: Exceptional Values+: No Resort No Resort Fee. Free Parking. Fee; Free Parking. Family: Kids 17 Family: Kids 17 & under Stay Free. & under Stay Free. 286 rooms have a/c, mini-fridge, 266 rooms have a/c, new furniture internet access and lanai in and beds, mini-fridge, free coffee/ most rooms. tea, spacious bathroom & Free wired • Queen’s Court featuring à la carte internet access. • 7 2-acre oceanfront hotel dining & buffets • S unrise Lanai (serves breakfast) • Waioli Lounge • P ool • Freshwater pool/sundeck • 9-hole executive golf course • Coin-operated laundry machines • S pa & wellness center • D aily maid service • L aundry facilities • G ift shop • Free WiFi in lobby • I nternet kiosk in lobby HAWAI‘I VOLCANOES NATIONAL PARK hawaii tourism aurhtority (HTA)/tor johnson Earth’s origin is surrounded by the monumental volcanoes that remind us that primordial 49 forces are still at work. So it doesn’t get more exciting than witnessing the landscape changing before your eyes. Start at Kilauea Visitor Center where you can learn all about the science and history of this natural phenomenon. Then head outdoors to witness the live action starting with the glow of the firey cauldrons to the active lava pouring in the Pacific. KA‘U & PUNA In the southernmost part of this island, the ghosts of warriors guard the desert, macadamia nut orchards and coffee farms with nothing but footprints preserved in volcanic ash to mark their presence in Ka’u. But in nearby Puna, your steps will melt right into the sparkling black sands of the beaches made by the mighty Kilauea volcano.Fees may apply for some amenities and subject to change. +Exceptional Values dates, categories and other restrictions apply.#ThisIsAnAppleVacation
50 THINGS TO KNOW BEFORE YOU GORESERVATIONS/PAYMENT/LATE BOOKINGS HOTEL CHECK-INFor availability and confirmation of your chosen vacation package, see your travel Normal check-in time is between 3pm-4pm. Since most hotels require a deposit toagent, visit us at applevacations.com or call 1-800-517-2000. Transportation Security cover incidental expenses, be prepared to provide a cash deposit or an imprint ofAdministration (TSA) regulations require you to provide your full name, date of your credit card. In order to obtain hotel accommodations, simply provide the namebirth, and gender at the time of booking for the purpose of watch-list screening. your reservation was booked under with Apple at the hotel front desk.Failure to provide this information will result in you not being allowed to travel. NIGHTS IN YOUR HOTELFor details, visit www.tsa.gov. Once your reservation is confirmed with Apple, the The “Nights in Hotel” listed on your confirmation/travel voucher indicates the numberamendment and cancellation charges as explained in the Fair Trade Contract will apply. of nights that your room has been reserved for you. If your return flight departs lateFull payment is required at time of booking for bookings made directly on our website, evening, it is normal for your hotel to require that you check out of your room atapplevacations.com and credit cards are the only acceptable form of payment. midday. In these cases, a room MAY be made available for storing hand baggage andNote: If your reservation includes children at a hotel not accepting children, you will be for changing prior to departure. However, this is at the discretion of the hotel.denied check-in at resort. You will be responsible for any additional costs. We advise LOCAL OFFICE & BREAKFAST ORIENTATIONyou to book early for best choice and value. Late bookings will incur a late booking fee Apple Vacations and Worldstar share a local office in Hawaii, open 7 days a week,of $10 per person on all reservations made 14 days or less before departure to cover from 8:30am- 5pm (Hawaii Standard Time). Representatives are available duringadditional costs for updating and confirming your accommodations. those times to answer questions, provide assistance, and book any tours orSPECIAL REQUESTS excursions. If Waikiki is a destination or stop on your trip, you are invited to be ourApple Vacations will provide the services and facilities of your vacation package as guest at an Aloha Welcome Breakfast Orientation. A full American-style breakfastdescribed in our catalog and confirmed on your invoice. If you would prefer special is served during the orientation, where you will learn about the Islands of Hawaii, asarrangements other than those described, such as adjoining rooms, specific assistance well as some wonderful selected tours and activities that will help make your stay inneeded or special meals, we will be glad to pass on your special request to the appropriate Hawaii even more memorable. Call your Apple Representative, toll-free at 1-888-vendor on your behalf. However, since these requests lie outside our contracts with our 946-3930 for assistance.suppliers, Apple Vacations cannot guarantee special requests unless otherwise stated. SMOKING BANITEMS NOT INCLUDED Hawaii, known for its fresh ocean air and pristine beauty, has implemented one of theLaundry, telephone calls, other items and services of a personal nature, and tips nation’s strictest no-smoking laws. On November 16, 2006, Hawaii became the 14thto airport baggage handlers are not included in the price of your vacation. Unless state to implement a comprehensive state wide law prohibiting smoking in all enclosedspecified, wines, liquors, meals, sightseeing and excursions are also not included in or partially enclosed public places, including: airports, malls, hotels (including balconiesthe price of your vacation. Local resort fees and charges for daily parking may apply and lanais), bars, restaurants (even open air), all state parks and public beaches.and are payable directly to the hotel upon check-out. VALUABLES AND PERSONAL ITEMSTRAVELING WITH CHILDREN VALUABLES AND OTHER PERSONAL ITEMS ARE YOUR RESPONSIBILITY. MostInfants under two years of age may fly and stay free, but must sit on an adult’s lap and do hotels offer safety deposit box facilities (fee may apply). You may want to deposit cash,not receive a separate baggage allowance. If an infant reaches the age of two any time passports, jewelry and other valuables for security. Do not pack cash, medication,during the vacation, federal law requires the purchase of a separate seat for any remaining jewelry, cameras, important documents or fragile items in your checked luggage.portions of the flight. Some scheduled airlines may charge for infants, including air-related DINING DRESS CODEtaxes, and some countries charge infant departure taxes. Any such charges by independent Although casual dress is the standard by day, many resorts have dress codesuppliers or governments are the responsibility of the client. Restrictions may apply to requirements for dinner. Before you pack, be sure to check with your travel agent or“Kids Stay, Play and Eat FREE” programs and most hotels require that children must be visit our website for detailed dress code information for your hotel.accompanied by full-paying adults and pay airfare. Policies vary by individual hotels. GETTING MARRIED AND HONEYMOONING IN RESORTAIRPORT CHECK-IN/BAGGAGE ALLOWANCE If you plan to get married in destination, be sure to check with the Hawaii touristCheck in begins three hours prior to departure at the airline ticket counter. Under office for legal documents that may be required. Honeymoon Exceptional Valueno circumstances should you check-in later than one hour prior to departure. Late offers require you to supply a valid marriage certificate. Be sure to check with ourcheck-in WILL result in you not being allowed to travel. Many airlines are charging Hawaii Worldstar wedding planners who can provide ideas and assistance.fees for checked and/or carry-on bags and have different baggage allowances and HANDICAPPED SERVICES AND FACILITIESfees. Please check with your airline for specifics. Carry-on luggage is limited to one Should you desire any special service or equipment to assist with a disability, pleasebag per person and must be small enough to fit beneath the seat in front of you; some let us know in advance so we can advise the air carrier, transportation companies andairlines have a carry-on bag fee. PLEASE BE ADVISED THAT EXCESS/OVERSIZED hotels (services vary by vendor and hotel). Although we will do our best to assist you,BAGGAGE MAY BE DENIED AT CHECK-IN and if accepted, there will be additional Apple Vacations does not guarantee the availability of wheelchairs at any airport.charges. Anyone attempting to check-in excess baggage should arrive at the ticket Wheelchair accessible rooms may be requested but cannot be guaranteed. Standardscounter a minimum of 3 hours prior to departure, or risk being denied boarding. may vary from property to property and are not within the control of Apple Vacations.Lap children under age two do not receive a separate baggage allowance. Apple DEPARTING HAWAIIVacations accepts no liability for loss or damage to luggage. We recommend that you If the last segment of your vacation includes a transfer option,call 24 hours prioruse a TSA approved lock to secure your luggage. For details on baggage insurance, to departure to reconfirm your transfers to the airport. Worldstar will informsee your travel agent. you of your pick-up time, location of transfers and any other additional important information. Recommended airport check-in prior to departure is 90 minutes forAIRLINE INFORMATION (800) 323-3345 inter-island flights and at least two hours for transpacific flights. Allow sufficientAlaska Airlines (800) 252-7522 Island Air time to clear agricultural inspection when traveling back to the mainland. RememberAmerican Airlines (800) 433-7300 United Airlines (800) 241-6522 baggage requirements and limitations. Be sure to check your baggage through toDelta Airlines (800) 221-1212 Virgin America (877) 359-8474 your final destination if this service is available on your connecting airline.Hawaiian Airlines (800) 367-5320 CATALOG/WEBSITE ACCURACY We check and re-check prices and facts about the vacations we offer to ensureINSECTICIDE NOTICE accuracy at the time of printing. Sometimes, however, you may find that prices haveSome countries require insecticide spraying of aircraft prior to a flight or while you been changed or features we describe may become unavailable. Whenever possible,are on the aircraft. Federal law requires that we refer you to http://airconsumer.dot. we will inform you or your travel agent about such changes. However, all pricesgov/spray.htm for more information. and descriptions herein, as well as in Apple Vacations print advertisements and our website, are subject to change without notice. Some hotel room photographs in thisREQUIRED ENTRY/RE-ENTRY DOCUMENTATION catalog and our website do not depict the standard room category. Maps are not toProper documentation is your responsibility. The following information gives scale. Apple Vacations is not responsible for omissions or errors.current requirements for United States citizens, effective at time of printing: All VACATION SATISFACTION QUESTIONNAIREpassengers 18 and over traveling within the United States or to any U.S. territory A Vacation Satisfaction Questionnaire will be included in your travel documentation,(including Puerto Rico and the U.S. Virgin Islands) require only a valid government- and may also be emailed to you. Upon your return from Hawaii, please take a fewissued photo I.D. moments to complete and return this questionnaire. Apple Vacations and the hotels we offer rely heavily on your feedback in order to continually improve the quality ofIf you are not a U.S. citizen, contact the embassy of the country to which you are our products and service. Golden Apple Hotels are determined solely from customertraveling to determine required entry documents. We regret that we cannot accept ratings on our Vacation Satisfaction Questionnaires, providing travelers like you withunaccompanied minors under 18 for any travel. Failure to comply with the above an honest and reliable rating system.requirements will result in you not being allowed to travel. CUSTOMER COMMENTSINDEPENDENT SUPPLIERS Should you have a complaint while on vacation you must provide Apple VacationsApple Vacations contracts with airlines, hotels and other independent suppliers to with a reasonable opportunity to rectify the issue during your vacation by promptlyprovide you with the services you purchase. We do not accept and expressly disclaim notifying our representative in resort who will make every effort to help you. Ifresponsibility for the acts or omissions of these independent suppliers. the matter cannot be settled on the spot, you must write to our Customer CareCREDIT CARDS Department within 28 days of the completion of your vacation at customercare@MasterCard,Visa and American Express cards are accepted throughout the applevacations.com. The few complaints we receive are normally resolved byHawaiian Islands. amicable settlement. However, please understand that we cannot consider post-RENTAL CAR OPTION vacation submissions if you did not provide Apple Vacations with a reasonableIf you have a rental car, remember to claim your own baggage before leaving the opportunity to assist you during your trip. We reserve the right to give anyairport. Your baggage is not transferred. In addition, please note that each car day is compensation in the form of vacation certificates, cash or credit card credit.for a 24-hour period only. Additional overtime charges upon returning your car may LOST ITEMSapply depending on your flight departure time. For example,if you pick up your rental If upon your return you find that you have left something in resort, Apple Vacations will makecar at 11am, you must return it no later than 11am on the day that it is due to be an inquiry on your behalf. If the item is located, you will be responsible for any internationalreturned to avoid overtime charges. You may pre-purchase the car for an additional shipping charges to have the item returned. Email: [email protected] to avoid these charges, if necessary. Minimum age for renters is 21 years. All for assistance.drivers between the ages of 21 to 24, and any additional drivers will be charged adaily surcharge to be paid directly to Dollar Rent A Car. Optional insurance and fuel Valid as of August 2016. Refer to applevacations.com for current information.plans are available and must be paid directly to Dollar Rent A Car. All renters musthave a major credit card. If not, please ask about cash qualification requirements atthe Dollar Rent A Car counter.
TOTAL VACATION SECURITY PLAN AV-OK 51 From only $3999! TRAVEL CERTIFICATE PROGRAMS 4 Nts or Less 5 Nts or More Best Price Guarantee Land Only $3999 $6999 in Plan! Air Only/Charter & Scheduled Air Packages $7499 $10499 Children 12 years or under (all program types) $1999 $3999 Choice of cash back or travel certificates! CASH BACK (in original form of payment) – Still only +$30 to all rates above.Plan available for all Group bookings! Higher premiums apply for holiday departures–visit applevacations.com/avokTo review full plan details online, go to tripmate.com/wpA430 prior to your purchase. The AV-OK Total Vacation Security Plan must be purchased within7 days of your initial booking (except for group passengers who are subject to unique contracts*). For bookings created within 14 days of departure,the AV-OK Total Vacation Security Plan must be purchased at time of booking. The AV-OK Total Vacation Security Plan includes Pre-DepartureCancellation/Change Waiver & Best Price Guarantee, and Post-Departure Travel Protection.PART A – APPLE VACATIONS’ PRE-DEPARTURE CANCELLATION/CHANGE WAIVER & BEST PRICE GUARANTEEAPPLE VACATIONS’ PRE-DEPARTURE CANCELLATION/CHANGE WAIVER — This waiver pertains to all vacation types: land only, charter, and scheduledair vacations including non-refundable scheduled airfares and airline penalties. This non-refundable plan allows you to cancel or change your vacation upuntil the flight check-in is closed (approximately one hour prior to scheduled departure time), except for passengers who do not arrive at the airport or gate,or who arrive too late to travel, or who fail to have the required valid passport and/or travel documents, or who are denied boarding. For last minute cancels,call 1-866-860-AVOK no later than one hour prior to your scheduled departure.Travel Certificate Programs: When a cancellation is made during a penalty period, your cancellation penalty will be refunded in Apple Vacations’ travel certificates(redeemable through the original booking agency), with the balance of the refund made in the original form of payment less the non-refundable AV-OK plan payment.Apple Vacations travel certificates may be used like cash when purchasing an Apple Vacation, are valid for one year, are non-refundable and non-transferable(issued only in the name of the passenger who cancelled) and may not be redeemed for cash.“Cash Back” Programs: The entire refund (less the non-refundable AV-OK plan payment) will be in the original form of payment if you purchased the “cash back”option at the time of booking for an additional $30 per person.Changes: AV-OK coverage is non-transferable and must be repurchased (reactivated) if coverage is desired for the amended booking. A reactivation fee of $25 forcharter/land only bookings and $45 for scheduled air bookings applies for all departure date, duration, hotel, departure city, destination and (scheduled air) classof service changes. A $10 reactivation fee applies for children 12 and under (all booking types). Higher reactivation fees apply to holiday departures. Changesfrom charter to scheduled air or between scheduled air carriers, as well as name changes, require cancellation of the booking and full repurchase of the AV-OK ifcoverage is desired on the new booking. If the number of individuals occupying a room changes, the remaining travelers will be responsible for any additional costsincurred as a result of a change in the per person occupancy rate.APPLE VACATIONS’ BEST PRICE GUARANTEE — You can claim the savings prior to departure if Apple Vacations advertises a discount on the exact samevacation that you have booked and all components are still available-same date, duration of stay, hotel, room category and flight (same scheduled airfare class,or any charter airfare class). This does not apply to Air Only, Fly/Drive, Square Deals, special packages, booking date-restricted sales and hotels with a “closed”booking status. Many added values offered by hotels are booking date-restricted and are not covered by the Best Price Guarantee.PART B – POST-DEPARTURE TRAVEL PROTECTION PLANPOST-DEPARTURE TRAVEL PROTECTION PLAN — Trip Interruption, Travel Delay, Medical, Baggage and more! This travel protection plan protects your vacationinvestment, your belongings, and most importantly, you. Plan payments are non-refundable and non-transferable. Review full plan details online at tripmate.com/wpA430.Trip Interruption - If you must interrupt your Trip after departure due to a covered prior to the effective date of the coverages (this exclusion is waived if your PlanInjury, Sickness, or death - your own or that of a Traveling Companion or a Family Cost is received within 7 days of your initial deposit/ payment for your Trip,Member or for Other Covered Reasons, as defined, you will be reimbursed for the booking for the Trip is your first and only booking for this travel periodthe unused, non-refundable land or water arrangements and the additional and destination, and you are not disabled from travel at the time you maketransportation charges paid to return home or to rejoin your Trip (limited to the cost your payment for this Plan), suicide, normal pregnancy, war or any act of war.of one-way airfare using the same class of fare as the original ticket). Coverage is Please Note: Part A – The Pre-Departure Cancellation & Change Waiverlimited to the value of your original Apple Vacations package price. and Best Price Guarantee are is provided by Apple Vacations and are not anTrip Delay - Provides reimbursement up to $100 per day (maximum $500) insurance benefits. Part B – The Post Departure Travel Insurance Benefitsfor reasonable accommodation, meal and local transportation expenses if you are administered by: Trip Mate, Inc.*, (*in CA & UT, dba Trip Mate Insuranceare delayed for 12 hours or more due to a covered reason such as common Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-866-carrier delay; quarantine; loss of passport, travel documents or money; natural 389-5378. Non–Insurance Services: are not insurance benefits. Onedisaster; or a documented weather condition preventing you from getting to Call 24-Hour Assistance Services are provided by: One Call Worldwidethe point of departure. Travel Services Network, Inc. and Global Xpi Medical Records Services areMedical Expense/Emergency Assistance - Provides reimbursement up to provided by Trip Mate. Benefits on this page are described on a general$25,000 for reasonable and customary medical expenses incurred during basis only. There are certain restrictions, exclusions and limitations thatthe Trip for a covered sickness or injury which occurs while on your Trip; for apply to all insurance coverages and services. This advertisement does notemergency dental treatment received during your Trip not to exceed $750; constitute or form any part of the Plan Description or any other contract ofup to $50,000 for the cost of emergency transport to the nearest hospital or any kind. Plan benefits, limits, and provisions may vary by state jurisdiction.medical facility, including escort expense (both, if deemed necessary by the To review full plan details online, go to: www.tripmate.com/wpA430.attending Legally Qualified Physician), for a covered Injury or Sickness whichoccurs while on your Trip; or the cost of homeward carriage if deceased. PRE & POST DEPARTURE CLAIM PROCEDURESAccidental Death & Dismemberment - Up to $10,000. These benefits are paid ifloss occurs within 180 days of a covered Injury which occurs while on your trip. To make a change to your existing booking, to “claim the savings” per Apple’sBaggage and Personal Effects - Up to $1,000. Coverage for direct physical loss Best Price Guarantee or to cancel your vacation prior to departure, contactor damage to your Baggage, passports, or visas while on your Trip. There is a your travel agent (if applicable) who will notify Apple Vacations, or call Appleper article limit of $300. There is a combined maximum limit of $600 total for Vacations at 1-800-365-2775. For all post-departure travel insurancethe following: jewelry; watches; articles consisting in whole or in part of silver, claims excluding ski/mountain vacations contact Trip Mate, Inc. (In CA dbagold or platinum; furs; articles trimmed with or made mostly of fur; sporting Trip Mate Insurance Agency) at 1-866-389-5378 or report your claimequipment, Ski Equipment, personal computers, radios, cameras, camcorders on-line at tripmate.com. The Post Departure Travel Protection Plan also includesand their accessories and related equipment and other electronic items. the One Call Worldwide Travel Service Network, which provides you withIf, while on your Trip, your Baggage is delayed for more than 24 hours, the medical consultation and monitoring, medical evacuation, prescription assistance,plan will pay up to $100 for the purchase of necessary additional clothing and emergency messaging services to family or friends, travel document and ticketpersonal articles. For complete details, visit tripmate.com/wpA430. replacement, 24-hour legal assistance, and much more. Your Plan Number is A430.Access Your Medical Records Online - With our exclusive Global Xpi Service,you can assure that your most important medical records are available to you or ADDITIONAL NOTESany Physician chosen by you, anytime, anywhere in the world, quickly, whereverinternet access is available. Register at your convenience at www.globalxpi.com *Groups are subject to unique contracts covering the terms and conditionsor call toll-free 1-800-379-9887. It’s included during the Trip for which you applicable to each group’s travel arrangements - reference should be made topurchased the Travel Protection Plan! Program Code: A430 those contracts to determine the applicable cancellation penalties. Groups of 5 rooms or more: Some exclusions may apply for cancellations on group bookings.For complete details of your state-specific post-departure Travel Protection Contact your travel agent or our Groups Department at 1-800-315-7871.Plan, including conditions, exclusions and limitations, please visit www. The AV-OK Total Vacation Security Plan does not apply to the Ski/Mountaintripmate.com/wpA430. If you do not have access to the Internet, please ask product line, which is operated by Ski.com, an independent vacation wholesaleryour travel agent to provide you with a copy. For example, coverage does not selected by Apple Vacations to provide you with the vacation services youapply to: any sickness or condition of you, a Traveling Companion, Family purchase. For ski/mountain insurance visit av.applevacations.com/info/terms.Member or Business Partner traveling with you that existed during the 60 days This information is valid as of August 2016 and may be different on your booking or travel dates. Refer to applevacations.com/avok for the most current information.
52 FAIR TRADE CONTRACTBy booking with Apple Vacations, LLC (“Apple Vacations”) and/or using the You must notify us immediately of any changes or cancellations. If you bookedApple Vacations on-line booking site, you agree to the terms and conditions through a travel agency, all communications pre-departure must be via yourof this Fair Trade Contract. For important travel information please read: travel agent. If you provide a substitute participant on a vacation, cancellation“Things To Know Before You Go” or applevacations.com/travel-tips which is charges will be waived, but change fees apply; restrictions may apply. If thepart of this Contract. Any payment constitutes acceptance of the terms in this number of individuals occupying a room changes due to a cancellation orcontract. Group vacations have special terms and conditions-refer to your booking change, the remaining traveler(s) will be responsible for any additionalindividual groups contract or see your travel agent. costs incurred as a result of a change in the per person occupancy rate. If all1. BOOKINGS AND PAYMENTS travelers change, it is considered a new booking and cancellation fees will apply.To reserve your vacation, provide the required booking information and pay 4. AV-OK TOTAL SECURITY PLANthe applicable deposit per person, including payment of the AV-OK Total Apple Vacations offers the AV-OK Total Vacation Security Plan, which includesVacation Security Plan (if selected). Full payment by credit card is required a Pre-Departure Cancellation/Change Waiver and Best Price Guarantee (Partat time of booking for all vacations booked directly on our website, A) and Post-Departure Travel Insurance (Part B). To cover your cancellation andwww.applevacations.com. change fees, you may purchase the AV-OK Total Vacation Security Plan withinDeposit requirements: For vacation packages utilizing published airline tickets, 7 days of your initial booking (except for group passengers who are subjectfull payment of the air portion of the package is required at the time of guarantee to the terms under their group contract). For bookings within 14 days of(credit cards only), which will be forfeited if the booking is cancelled. For vacation departure, AV-OK must be purchased at time of booking. If you have purchasedpackages using contracted scheduled air, the minimum deposit is generally the AV-OK Total Vacation Security Plan, your cancellation fee will be reimbursed$200 per person, however, select contracted airfares may have lower deposit in Apple Vacations’ travel certificates with the balance of the refund made inrequirements. For land-only bookings, the required deposit is $125 per person. the original form of payment. However, if you have purchased the “Cash Back”Apple Vacations reserves the right to issue scheduled airline tickets once the option, your entire refund due will be made in the original form of payment. Theapplicable deposit has been paid. The balance due must be paid at least 45 days AV-OK Plan payments are non-refundable and non-transferable. For completebefore departure. For bookings within 45 days of departure, full payment is due details, refer to the AV-OK Plan Description at applevacations.com/avok orat time of booking. Bookings for travel December 24-27 will require payment in call them at 1-866-389-5378.full by October 15. For certain holiday departures, full payment is due 60 days 5. PRICE GUARANTEEprior to departure. We reserve the right to treat the booking as cancelled by While prices and features of Apple Vacations are subject to change without notice,you if the balance due is not paid when due. Vacation prices are subject to a our intention is to provide you with the vacation which you have selected, at the pricelate booking fee of $10 per person if booked 14 days or less prior to departure. in effect at time of booking. If you have not paid for your vacation in full, you will beApple Vacations’ prices include taxes and service fees applicable to the airfare, responsible for any increases in the price of any and all components of the vacationand hotel accommodations. At the time of check-in, additional fuel, security, package. If for any reason we need to increase the price of your vacation after youand baggage surcharge and fees may be charged by the airline, hotels or any have paid in full, except for those increases related to government-imposed taxes andother service provider. Questions about these charges should be addressed to fees, we will offer you the option of cancellation without charge, provided that youthe airline, hotel or other service provider. Government entry and exit fees may advise us within 7 days of your receipt of notice of the price increase (or prior to youralso apply, depending on your destination. All air travel is subject to the terms and departure day if we notify you on less than 7 days’ notice). Fees for changes that youconditions of the operating airline. make do not constitute an increase in the price of an already purchased ticket or other travel component.2. HOW TO CANCEL OR REQUEST CHANGES 6. TRAVEL ON AIR CARRIERSYou must notify us immediately to cancel or make changes to your vacation Apple Vacations has made arrangements for air transportation to your vacationpackage. If you booked on-line, contact Apple Vacations’ Customer Service at destination via regularly scheduled certificated air carriers or other air carriers1-800-517-2000; if you booked through a travel agency, all communications who have duly filed with and are authorized to operate air transportation andprior to departure, including questions about changes, cancellation, payments public charter transportation by the U.S. Department of Transportation. Appleand refunds, must be via your travel agent. Cancellation and change fees will Vacations reserves the right to substitute alternate air carriers if necessary.apply. All changes are subject to availability and limitations and restrictions of All air travel is subject to the terms and conditions of the operating air carrier.the airline, hotel, and ground transportation or other service provider. Certain When you fly to and from your destination the Conditions of Carriage apply,excursion operators only allow a refund if cancelled upon notice to them. some of which limit or exclude liability. The Conditions of Carriage are availableContact the excursion company for the applicable notice provision and to by requesting them in writing from the carrier or by request at the airport.arrange a refund.3. CANCELLATIONS, CHANGE FEES & REFUNDS 7. LUGGAGE AND PERSONAL PROPERTYYour right to any refunds if you change your plans is limited. Cancellations The baggage allowance and fees vary and are set by each air carrier. Information on carrier baggage policy and fees, liability for lost, misconnected and damagedand changes to any booking are subject to both Apple Vacations’ fees and fees baggage or other personal property is also set by each air carrier, which can be obtained through your travel agent, by contacting the air carrier directly,imposed by airlines, hotels and excursion companies. Most airfares and hotel or by requesting them at the airport. For air carrier baggage policies, visit applevacations.com/baggage.reservations are non-refundable and non-transferable, and you may be charged100% cancellation/change penalties. Passengers who do not travel are subjectto 100% cancellation penalties.If you cancel your vacation or change your departure date, flight, duration, Some airlines do not cover damage to soft-sided luggage. The airlines’ maximumclass of service, name, departure city, or destination, the charges shown below liability for loss, damage or delay to checked baggage is limited to $3300 perbecome payable by you. Significant additional penalties (i.e. non-refundable ticketed passenger domestically and $9.07 per pound up to 44 lbs. per ticketedairline tickets and fees, non-refundable or non-transferable hotel promotions) passenger for international travel. These limits will apply unless an excessmay apply. valuation is declared at the time of check-in.CANCELLATION AND CHANGE PENALTIES All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport.Charge per person ($) or as a % of the vacation price Checked baggage taken from the terminal building at the destination will be(including taxes and fuel surcharges) considered to have been received in good condition and no claim for loss or LAND ONLY AND SCHEDULED AIR PACKAGES damage will be accepted after baggage has been removed from the terminal.Pre-departure: both the cancel and booking change fees are $45 per person The maximum liability of the ground transportation company in resort for lost or damaged property is $400. Loss or damage must be reported immediately. Apple fee plus applicable hotel and airline penalties. Some air carriers and Apple Vacations does not accept liability for client luggage or personal property. hotels do not allow name changes.Scheduled air change/cancellation fees may be up to 100% of the fare. 8. FLIGHT INFORMATION NAME CHANGES AND CORRECTIONS, AND HOTEL CHANGES Whether you book online, directly with us or through a travel agent, flightLand only and scheduled air name change fees/corrections and hotel changes - information will appear on the booking confirmation issued when you make your deposit, and on your flight tickets or other electronic travel documents $45 per person Apple fee plus applicable hotel and airline penalties. issued when payment is made in full. All flight times are subject to change. It is your responsibility to reconfirm your flight times prior to departing for the Note: some airlines & hotels do not allow name changes.
FAIR TRADE CONTRACT 53airport. If you fail to check in for your flight at the required time, you may be Should a dispute or controversy arise concerning the terms and conditions ofdenied boarding and may not be eligible for a refund. Apple Vacations assumes this Fair Trade Contract or involving a loss, injury or damage during or relatingno responsibility for any passengers making independent connections to flights to your trip, the parties’ remedies shall be limited to dispute resolution throughbooked through Apple Vacations. Pre-assigned seat selection is at the discretion binding arbitration in Delaware County, Pennsylvania and shall be governedof the air carrier and may require payment of an additional fee. by the Uniform Arbitration Act of Pennsylvania. Each party shall appoint an arbitrator. The arbitrators shall appoint a neutral arbitrator. The decision of9. HAZARDOUS MATERIALS RESTRICTIONS AND INSECTICIDE NOTICE the arbitration panel shall be final and binding on the parties. Each party shallFederal law forbids the carriage of hazardous materials aboard aircraft in be responsible for their own costs with the costs of the neutral arbitrator to beyour luggage or on your person. A violation can result in 5 years imprisonment divided evenly between the parties.and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materialsinclude explosives, compressed gases, flammable liquids and solids, oxidizers, If any term or provision of this Fair Trade Contract is held invalid or otherwisepoisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, unenforceable, the enforceability of the remaining terms or provisions will notfireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are be impaired thereby.special exceptions for small quantities (up to 70 ounces total) of medicinaland toilet articles carried in your luggage and certain smoking materials 12. TRAVEL PROVIDER CHANGES AND CANCELLATIONS & REFUNDScarried on your person. Special restrictions and limitations for transporting All prices and features described in Apple Vacations’ promotional materials andHazardous Materials and specifically Lithium Ion batteries, refer to faa.gov/ website are subject to change without notice. Some hotel room photographsgo/packsafe for more information. In the event a carry-on bag cannot be may not depict the standard room category. Any refunds will be made as soonaccommodated in the passenger cabin and has to be placed below in a cargo as possible in the original form of payment. No refunds will be made for anybin for any reason, any electronic device or spare Lithium-ion or any other services provided in the vacation package or itinerary that you do not use.type of battery permitted in carry-on baggage MUST be removed from the Passengers who do not travel are subject to 100% cancellation penalties.carry-on bag and remain in the possession of the passenger in the passengercabin. For further information contact your airline representative. Special features offered by hotels are subject to change at the hotel’s discretion. In the unlikely event that a pre-departure change of hotel, departure or returnSome countries require insecticide spraying of aircraft prior to a flight or while you date, departure city or destination becomes necessary, we endeavor to findare on the aircraft. Visit http://airconsumer.dot.gov/spray.htm for more information. comparable accommodations and will notify you as soon as possible. If our alternate arrangements are unacceptable to you, you may cancel without charge10. APPLE VACATIONS AND OTHER SERVICE PROVIDER RESPONSIBILITY provided that you notify us within 7 days of your receipt of notice of the changeApple Vacations makes arrangements with third party suppliers as independent (or prior to departure date if we notify less than seven days prior to departure).contractors for the various components that comprise your Apple Vacationspackage, including all air or ground transportation (including airlines, rental car 13. TRAVEL RESTRICTIONScompanies, bus, hotel lodgings, excursion services and other services). We have Apple Vacations will not allow travel to unaccompanied minors under 18 yearstaken all reasonable steps to ensure that proper arrangements have been made of age, and some hotels require that the adult companion be at least 21 years offor your vacation. However, Apple Vacations is not an agent of these independent age. Some age restrictions may apply for car rentals and on cruises. Infants undertravel providers and we expressly disclaim any liability for their actions or omissions. 2 years may be free of charge, provided parents make arrangements directly with the hotels for incidentals such as food, crib, etc.. Disabled travelers must beApple Vacations is not responsible under any circumstances for any injury or accompanied by an able-bodied traveler who shall be responsible for ensuringdamages you may suffer, in connection with air or ground transportation, hotel the disabled traveler’s participation in the excursion. Most travel and excursionaccommodations, or other travel or excursion services arranged by Apple services, hotels and visiting sites outside the United States are not, nor are theyVacations. Furthermore, Apple Vacations does not control and cannot be required by law, to be handicapped accessible, and may not be equipped withresponsible for bodily injury, property damage or other loss or damage caused wheelchair ramps or other adaptive devices or equipment. Apple Vacations andby factors beyond its control, including but not limited to: air turbulence, failure its suppliers cannot be held responsible if ramps or other adaptive devices arerelated to the public internet, telephone or other communication lines, disease, not available. Restrictions for handicapped travelers may also apply for cruises.your failure to obtain valid travel documents or to follow travel instructions.Neither Apple Vacations nor these third party suppliers, or their respective We reserve the right to accept or reject any person as a excursion participantsubagents, shall be held liable for loss or damage to property or injury of person and to expel from the excursion any participant(s) whose conduct impairs thearising out of events of force majeure, including but not limited to strikes, war, safety or security of the group to whose behavior is deemed incompatible withacts of terrorism, extreme weather, flight delays or turbulence, quarantine, the interest of the group. Any expenses incurred to remove or return suchsickness, government restrictions or regulations, or any other cause beyond the person to the departure city will be charged to the expelled participant(s).reasonable control of such parties. SPECIAL TERMS AND CONDITIONS APPLICABLE TO APPLE VACATIONSBy booking with Apple Vacations and/or using the Apple Vacations online WITH SCHEDULED AIR TRANSPORTATION OR LAND ONLY PACKAGESbooking site (applevacations.com), you waive any claim against Apple Vacations,its affiliated and subsidiary companies, and their respective officers, directors, 1. CHANGES BY AIRLINESemployees, contractors, and agents, for any loss of or damage to property or If a scheduled airline initiates a schedule change which results in a fare increase,injury to any person caused by reason of (i) any defect, negligence, or other the passenger is responsible for the price increase regardless of whether itwrongful act or omission or any failure of performance of any kind by any occurs before or after the vacation price has been paid in full. All prices areairline, hotel, ground transportation, or other travel provider, (ii) any claim for subject to change if not paid in full due to fuel surcharge increases, governmentinconvenience, loss of enjoyment, mental distress or other similar claim, (iii) any taxes and fees increases or unforeseen circumstances. You will be notifieddelayed departure, missed connection, substitute accommodation, termination immediately upon discovery of an increase and will have the option of paying theof service or change in fares or rates, and (iv) overbooking, flight cancellation, difference or canceling with full refund. You may incur additional airline baggagelost or misconnected baggage, or any claim arising of the air transportation and optional fees (food, excess baggage, etc.), charged by the airline at check in.portion of any vacation package. Under no circumstances will Apple Vacationsbe liable for any special, incidental or consequential damages arising from the 2. LOST SCHEDULED AIRLINE TICKETS & REFUNDSprovision of our travel services or vacation packages. Certain exclusions may Refunds (if applicable) for scheduled air programs will only be issued upon thenot apply in some jurisdictions. return of the unused ticket. If you should lose your scheduled airline ticket, you will have to purchase a new ticket at your own expense and upon your return11. GOVERNING LAW AND DISPUTE RESOLUTION home, contact your travel agent or Apple Vacations to begin refund proceduresThis Fair Trade Contract shall be governed by the laws of the Commonwealth by completing a “Lost Ticket Application” (fees may apply). Any refunds madeof Pennsylvania. by the airline will be based on the value of the original ticket less any airline processing fees. In most cases, the replacement ticket will be more expensive.If you find you have a claim or dispute with any of the travel or excursionproviders, we will provide you with as much assistance as reasonably possible to These vacations are operated by APPLE VACATIONS, LLC, 7 Campus Blvd.,assist you in resolving the dispute. Apple Vacations does not control and cannot Newtown Square, PA 19073 as principal and tour operator.be responsible for such factors as weather, government actions, terrorism,mechanical breakdowns, your physical, medical or mental disabilities, your © Copyright, 2016 Apple Vacations CST#2091950-40failure to obtain valid travel documents, your failure to follow travel instructions,or for denied entry at destination. THE INFORMATION IN THIS BROCHURE IS CURRENT AS OF THE DATE OF PRINTING (8/16) AND MAY BE DIFFERENT ON YOUR BOOKING OR TRAVEL DATES. VISIT APPLEVACATIONS.COM/FTC FOR THE MOST CURRENT INFORMATION.
Drive Hawaiiwith DollarConvenient locations on the Big Island, Kauai, Lanai,Maui and Oahu. Check out our low rates & great vehicles.Contact your professional travel agent for details. ® Reg. U.S. Pat Off. © 2016 DTG Operations, Inc.
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