BCDisabilityResourceGuide Version 11

resources guide››Cranbrook Arthritis ServiceActs in the interest of people affected by arthritis by promoting research, treatment andeducation.ADDRESS: 13 24th Ave. N., Cranbrook, BC V1C 3H9PHONE: 250-426-4442FAX: 250-417-0459AREA: East Kootenay››Crane Resource Centre / Disability Resource Centre Access and DiversityServes persons requiring alternatives to print by providing materials, technology, informationand transcription services.ADDRESS: Room 1253, 1874 East Mall, Vancouver, BC V6T 1Z1PHONE: 604-822-6111FAX: 604-822-9049EMAIL: [email protected]: www.students.ubc.ca/access››FAS Committee - Nechako Valley Community ServicesEducates and supports anyone dealing with fetal alcohol syndrome (FAS), with a specialemphasis on 0-6 years of age.ADDRESS: 157 W. Victoria St.PHONE: 250-567-9205FAX: 250-567-3939EMAIL: [email protected]: www.nvcss.caLANGUAGE: EnglishAREA: Fort St. James and area››First Open Heart Society of BCDedicated to the support of people with heart disease and their families, heart-relatedmedical education and equipment for area hospitals and staff, and Victoria Heart House.ADDRESS: c/o Victoria Heart House, 1580 Pembroke St., Victoria, BC V8R 1W2PHONE: 250-595-2123FAX: 250-595-2137EMAIL: [email protected]: www.fohs.bc.ca 151

SUPPORT & SERVICES ››Garth Homer SocietyProvides opportunities to people with developmental disabilities to increase their independenceand involvement in the community through programs that facilitate personal growth andintegration.ADDRESS: 813 Darwin Ave., Victoria, BC V8X 2X7PHONE: 250-475-2270FAX: 250-475-2279WEB: www.garthhomer.com››Infant Development Program of British ColumbiaProvides support to families of young children at risk for or with delay or disability.ADDRESS: 426 Anderson Street, Nelson, BC V1L 3Y3PHONE: 250-352-5546EMAIL: [email protected]: www.idpofbc.caLANGUAGE: EnglishAREA: Provincial››Island Deaf and Hard of Hearing Centre - Victoria OfficeEnables individuals who are deaf hard of hearing or deafened, IDHHC is the only specializedsocial service agency on Vancouver Island, British Columbia providing counselling andsupport services to people dealing with a hearing loss.ADDRESS: 100-754 Broughton St., Victoria, BC V8W 1E1PHONE: 250-592-8144TOLL FREE: 1-800-667-5448FAX: 250-592-8199TTY: 250-592-8147TTY: 1-877-667-5488EMAIL: [email protected]: www.idhhc.caLANGUAGE: English, ASL››James Bay New Horizons SocietyAn active centre that provides opportunities for seniors and people with disabilities to leadmore meaningful, active, healthy and complete lives.ADDRESS: 234 Menzies St., Victoria, BC V8V 2G7PHONE: 250-386-3035FAX: 250-386-3045WEB: www.jamesbaynewhorizons.caAREA: James Bay (Victoria) 152

resources guide››Kitimat Commission for Persons with DisabilitiesA municipal government advisory committee.ADDRESS: Ernie Archer, c/o Dist. of Kitimat Municipal Office - 270 City Centre, Kitimat, BC V8C 2H2PHONE: 250-632-890EMAIL: [email protected]: EnglishAREA: District of Kitimat Council››Lupus Support AssociationThe Lupus Society is the only BC organization dedicated solely to providing lupus educationand support services. We are committed to sponsoring research and providing hope forthose affected by lupus.ADDRESS: #329 720 6th Street, New Westminster, BC V3L 3C5PHONE: 604-714-5564TOLL FREE: 1-866-585-8787EMAIL: [email protected]: www.bclupus.org››Maple Ridge - Pitt Meadows Community Services CouncilWe are an accredited, multi-service charity dedicated to providing quality programs andservices to Maple Ridge & Pitt Meadows since 1971.ADDRESS: 11907 228th St., Maple Ridge, BC V2X 8G8PHONE: 604-467-6911FAX: 604-463-2988WEB: www.comservice.bc.ca››MedichairMedichair helps you to choose the perfect product solution to fit your personal needs. Theyalso set it up properly so you’ll spend less time thinking about your home medical equipmentand more time enjoying your day.ADDRESS: 7460 Edmonds St., Burnaby, BC V3N 1B2PHONE: 604-524-4000FAX: 604-524-6111TOLL FREE: 1-800-661-1416EMAIL: vancouver.medichair.caWEB: vancouver.medichair.com 153

SUPPORT & SERVICES ››Ministry of Social DevelopmentThe Ministry of Social Development’s vision is of a province where every British Columbianis able to achieve his/her social and economic potential.ADDRESS: PO Box 9058 Stn Prov Govt, Victoria, BC V8W 9E1PHONE: 250-387-6121FAX: 250-356-7292TTY: 604-775-0303TOLL FREE: 1-800-661-8773EMAIL: [email protected]: www.gov.bc.ca››Nechako Valley Community Services SocietyWorks together, step by step, to eradicate fetal alcohol and drug effects in our children,families and communities.ADDRESS: 157 W Victoria St., Vanderhoof, BC V0J 3A0PHONE: 250-567-9205FAX: 250-567-3939EMAIL: [email protected]: www.nvcss.caAREA: Vanderhoof, Fraser Lake, Fort St. James.››New Westminster Special Services and Access CommitteeEnsures over time, as funds become available, that all City of New Westminster owned oroccupied facilities and buildings shall provide barrier-free access to all persons.ADDRESS: 511 Royal Ave., New Westminster, BC V3L 1H9PHONE: 604-527-4580FAX: 604-527-4564EMAIL: [email protected]: www.newwestcity.caLANGUAGE: EnglishAREA: New Westminster››Office of the Advocate for Service QualitySupports adults with developmental disabilities to get quality service from the Ministry ofChildren and Family Development - Community Living Services.ADDRESS: 820-999 W. Broadway Ave., Vancouver, BC V5Z 1K5PHONE: 604-775-1238FAX: 604-660-1505WEB: www.eia.gov.bc.ca/advocateLANGUAGE: EnglishAREA: Provincial 154

resources guide››OPTIONS Community ServicesOptions Community Services Society is a non-profit Society and registered Charity dedicatedto making a difference. We are committed to empowering individuals, supporting familiesand promoting community health.ADDRESS: 9815 -140th Street, Surrey, BC V3T 4M4PHONE: 604-584-5811FAX: 604-584-7628WEB: www.options.bc.ca››Pacific Assistance Dogs Society (PADS)PADS is a charitable, non-profit organization located in Burnaby, B.C., with an office inCalgary. PADS services people in B.C., Alberta, Saskatchewan and Manitoba.ADDRESS: 9048 Stormont Ave., Burnaby, BC V3N 4G6PHONE: 604-527-0556FAX: 604-527-0558EMAIL: [email protected]: www.pads.ca››Peace Arch Community ServicesResponds to the needs of those in the greater Peace Arch area and beyond in a caring andcreative manner.ADDRESS: 882 Maple St., White Rock, BC V4B 4M2PHONE: 604-531-6226FAX: 604-531-2316EMAIL: [email protected]: www.sourcesbc.caLANGUAGE: EnglishAREA: Surrey, White Rock, Delta, Langley››PosAbilitiesAssists persons with disabilities to lead meaningful and healthy lives by partnering with thecommunity to provide a comprehensive range of person-centred services for in-dividualsand the families who care for them.ADDRESS: Suite 240 - 4664 Lougheed Hwy, Burnaby, BC V5C 5T5PHONE: 604-299-4001FAX: 604-299-0329EMAIL: [email protected]: www.posabilities.ca 155

SUPPORT & SERVICES ››Canadian Council of the BlindAssists persons with severe vision loss to regain self-confidence and self-esteem to permitthem to stay within the mainstream of life.ADDRESS: CCB National Office 20 James St. Suite 100, Ottawa, ON, Canada, K2P 0T6PHONE: 613-567-0311TOLL-FREE: 1-877-304-0968FAX: 613-567-2728EMAIL: [email protected]: www.ccbnational.netLANGUAGE: English››Quesnel and District Child Development CentreProvides services to children and their families requiring extra support due to developmentaldelay or disablity.ADDRESS: 488 McLean St., Quesnel, BC V2J 2P2PHONE: 250-992-2481FAX: 250-992-3439EMAIL: [email protected]: www.quesnelcdc.comLANGUAGE: English, Sign languageAREA: School District #28››Ridge Meadows Child Development CentreProvides pediatric rehabilitation and family support services to children with special needsand their families.ADDRESS: 22610 Dewdney Trunk Rd., Maple Ridge, BC V2X 3J9PHONE: 604-463-0881FAX: 604-463-0026EMAIL: [email protected]: www.rmcdc.comLANGUAGE: EnglishAREA: Maple Ridge and Pitt Meadows 156

resources guide››Sea to Sky Community Service SocietyWith care, consideration and professionalism, Sea to Sky strives to enhance the quality ofcommunity life by providing support services to individuals and families living in the Sea toSky Corridor.ADDRESS: 38144 Second Ave., Squamish, BC V8B 0A7PHONE: 604-892-5796FAX: 604-892-2267EMAIL: [email protected]: www.sscs.caAREA: Sea to Sky Corridor››Semiahmoo House SocietyProvides quality services, advocacy and support to persons with developmental disabilitiesand their families in the community.ADDRESS: 15306 24th Ave., Surrey, BC V4A 2J1PHONE: 604-536-1242FAX: 604-536-9507EMAIL: [email protected]: www.semi-house-society.comLANGUAGE: EnglishAREA: Surrey, White Rock››South Peace Child Development CentreA pediatric rehabilitation centre, including assessment, treatment, referral, information andsupport services for children with developmental disabilities and their families.ADDRESS: 9001 - 10th Street, Dawson Creek, BC V1G 4T1PHONE: 250-782-1161FAX: 250-782-4487EMAIL: [email protected]: www.spcdc.caLANGUAGE: English, translators can be arrangedAREA: Peace River South Region 157

SUPPORT & SERVICES ››Step by Step Child Development SocietyProvides services to children needing extra support and is dedicated to providing programsthat enable children and their families to be an integral part of their community.ADDRESS: 960 Lillian Street, Coquitlam, BC V3C 5C7PHONE: 604-931-1977FAX: 604-939-1013EMAIL: [email protected]: www.step-by-step.caAREA: Simon Fraser Region››T.I.E.R. Support ServicesA service industry providing support to individuals who have developmental disabilities andemployment barriers. Our mission is to support, empower, and teach realistic vocational andcommon IT support skills.ADDRESS: 165 Rutland Rd. N., Kelowna, BC V1X 3B1PHONE: 250-765-2040FAX: 250-765-4344EMAIL: [email protected]: www.tier.ca››Tenant Resource and Advisory Centre (TRAC)TRAC provides legal education and information about residential tenancy matters to tenants,community advocates and any other British Columbians who require this knowledge.ADDRESS: #306-535 Thurlow Street, Vancouver, BC V6E 3L2PHONE: 604-255-0546TOLL FREE: 1-800-665-1185EMAIL: [email protected]: www.tenants.bc.ca››The Bridge (Youth and Family services)Works with parents and other community groups to provide parenting education and support.ADDRESS: 760 Highway, #33 West, Kelowna, BC V1X 1Y4PHONE: 250-763-0456FAX: 250-763-4910EMAIL: [email protected]: www.thebridgeservices.caLANGUAGE: EnglishAREA: Central Okanagan 158

resources guide››Vancouver Tax Services Office (Canada Revenue Regional Office)The Canada Revenue Agency (CRA) administers tax laws for the Government of Canada andfor most provinces and territories; and various social and economic benefit and incentiveprograms delivered through the tax system.ADDRESS: 1166 West Pender Street, Vancouver, BC V6E 3H8PHONE: 1-800-959-8281 (for individuals); 1-800-959-5525 (for business and self-employed)FAX: 604-689-7536TTY: 1-800-665-0354WEB: www.cra.gc.ca››Vela Microboard AssociationA Vela Microboards is created for the sole support of one individual, when a small group ofcommitted family and friends joins together with a person with challenges to address his orher support needs in an empowering and customized fashion.ADDRESS: 100-17564 56A Ave., Surrey, BC V3S 1G3PHONE: 604-575-2588FAX: 604-575-2589EMAIL: [email protected]: www.velacanada.orgLANGUAGE: EnglishAREA: Provincial››Vernon and District Association for Community LivingServes individuals with developmental disabilities through a variety of vocational,recreation, residential and community-based programs and services.ADDRESS: 4240 Alexis Pk. Dr., Vernon, BC V1T 6H3PHONE: 250-542-2374FAX: 250-549-3394EMAIL: [email protected]: www.vdacl.caLANGUAGE: EnglishAREA: Vernon and district communities 159

SUPPORT & SERVICES ››Vernon and District Association for the Mentally HandicappedProvides a variety of social, recreational, educational and work-related programs to clientswith mental disabilities.EMAIL: [email protected]: www.hp.bccna.bc.ca/, Community/VDAMHLANGUAGE: EnglishAREA: Vernon and district››Victoria AIDS Resource & Community Service Society (VARCS)Provides practical, emotional and social support to people with HIV.ADDRESS: 1284F Gladstone Ave., Victoria, V8T 1G6PHONE: 250-388-6220FAX: 250-388-7011EMAIL: [email protected]: www.varcs.orgLANGUAGE: EnglishAREA: Victoria››Victoria Association for Community LivingProvides support and services to people with developmental disabilities and theirsupport networks.ADDRESS: 3861 Cedar Hill Cross Rd., Victoria, BC V8P 2M7PHONE: 250-477-7231FAX: 250-477-6944WEB: www.communitylivingvictoria.caLANGUAGE: EnglishAREA: Victoria and surrounding area››Victoria Chapter, Amyotrophic Lateral Sclerosis Society of BCSupports individuals and caregivers who are dealing with ALS.ADDRESS: 1233 - 13351 Commerce Parkway,, Richmond, BC V6V 2X7PHONE: 604-278-2257FAX: 604-278-4257TOLL FREE: 1-800-708-3228EMAIL: [email protected]: www.alsbc.caLANGUAGE: EnglishAREA: Greater Vancouver Area 160

resources guide››Victoria Community Resource SocietyTo promote, develop, and implement innovative and personalized services and support toensure individuals who live with challenging medical and personal needs will be includedin their neighbourhood and community as valued citizens.ADDRESS: 1216 Royal Oak Dr., Victoria, BC V8X 3T8PHONE: 250-658-4931FAX: 250-658-4962EMAIL: [email protected]: EnglishAREA: Regional››Victoria Disability Resource CentreFacilitates self-determination of individuals with disabilities and promotes empowerment,support, advocacy and awareness.ADDRESS: 817 A Fort Street, Victoria, BC V8W 1H6PHONE: 250-595-0044FAX: 250-595-1512TTY: 250-595-0044EMAIL: [email protected]: www.drcvictoria.comLANGUAGE: English, FrenchAREA: South Vancouver Island››Victoria Epilepsy and Parkinson’s CentrePromotes awareness about epilepsy and Parkinson’s, and provides an extensive range ofprograms and services such as education, support groups, counseling and advocacy.ADDRESS: 813 Darwin Ave., Victoria, BC V8X 2X7PHONE: 250-475-6677FAX: 250-475-6619EMAIL: [email protected]: www.vepc.bc.caLANGUAGE: EnglishAREA: Greater Victoria 161

SUPPORT & SERVICES ››VIHA -PAIN PROGRAMThis Vancouver Island Health Authority program treats patients who suffer from non-surgicalpain that is not managed by conventional methods. Clinics are located at the Royal JubilleHospital, the Nanaimo Regional General Hospital and the Comox Valley Nursing Centre.ADDRESS: 1952 Bay Street, Victoria, BC V8R 1J8PHONE: 250-370-8699TOLL-FREE: 1-877-370-8699WEB: www.viha.ca/pain_program/EMAIL: [email protected]: EnglishAREA: Vancouver Island››Voice of the Cerebral Palsied (VCP) of Greater VancouverA self-help advocacy group that encourages adults with cerebral palsy to reach their fullestpotential through the programs and services offered.ADDRESS: 2251 Kingsway Ave.,, Vancouver, BC V5N 2T6.PHONE: 604-874-1741FAX: 604-874-1746EMAIL: [email protected]: www.vcpgv.orgLANGUAGE: EnglishAREA: Greater Vancouver Area››Western Institute for the Deaf and Hard of HearingProvides services to the people of BC who are deaf and hard of hearing and promotes publicawareness related to hearing and deafness.ADDRESS: 2125 W. 7th Ave., Vancouver, BC V6K 1X9PHONE: 604-736-7391FAX: 604-736-4381TTY: 604-736-2527EMAIL: [email protected]: www.widhh.caLANGUAGE: English, ASLAREA: Provincial 162

resources guide››Western Society for ChildrenEnhances the lives of children with disabilities and their families.ADDRESS: 102-93 6th St., New Westminster, BC V3L 2Z8PHONE: 604-515-0810FAX: 604-515-0870EMAIL: [email protected]: www.wsfc.caLANGUAGE: EnglishAREA: Western Canada››Williams Lake and District Society for People in MotionADDRESS: 529 Carson Dr., Williams Lake, BC V2G 1T4PHONE: 250-392-7712FAX: 250-392-7712AREA: Williams Lake and District››Williams Lake Association for Community LivingSupports adults with developmental disabilities.ADDRESS: 51 S 4th Avenue, Williams Lake, BC V2G 3W2PHONE: 250-392-4489FAX: 250-398-7623EMAIL: [email protected]: www.wlacl.orgAREA: Cariboo, Chicootin››Younghusband Resources Ltd.Provides residential and day program services to adults living with mental and physicaldisabilities.ADDRESS: PO Box 21116 Maple Ridge Square RPO Maple Ridge, BC V2X 1P7PHONE: 604-466-1220FAX: 604-466-1207EMERGENCY: 604-209-8187EMAIL: [email protected]: www.younghusbandresources.comAREA: Coquitlam, Maple Ridge 163

Very little is needed to make a happy life; it is all within yourself,in your way of thinking.– Marcus Aurelius, 121-180,Roman Emperor and PhilosopherTRANSPORTATION& ACCESS

resources guide ››Air Canada Air Canada is dedicated to your safety and comfort. In addition to providing special meals or assistance to unaccompanied minors, Air Canada looks after the special needs of customers who require assistance because of a disability or medical condition. ADDRESS: PO Box 64239 - RPO Thorncliffe, Calgary, AB T2K 6J7 PHONE: 514-393-3333 FAX: 1-866-584-0380 TTY: 1-800-361-8071 TOLL FREE: 1-888-247-2262 WEB: www.aircanada.com ››Avis Car Rental - Vancouver Avis Rent A Car System, LLC and its subsidiaries operate one of the world’s leading car rental brands, providing business and leisure customers with a wide range of services at more than 2,100 locations in the United States, Canada, Australia, New Zealand and the Latin American / Caribbean region. ADDRESS: 757 Hornby St., Vancouver, BC V6Z 1S2 PHONE: 604-606-2869 TTY: 1-800-331-2323 WEB: www.avis.ca ››BC Ferries Corporation The B.C. Ferries fleet provides service on 25 routes along the coast of British Columbia, Canada. ADDRESS: 1010 Canada Place, Vancouver, BC V6C 0B9 PHONE: 6042042221 TTY: 1-800-972-6509 TOLL FREE: 1-888-BC FERRY (1-888-223-3779) EMAIL: [email protected] WEB: www.bcferries.com 165

TRANSPORTATION & ACCESS››BC TransitOffers the Government of British Columbia Bus Pass Program it is a universal bus pass thatallows for unlimited travel on your conventional transit system is available to seniors andpersons with a disability on a restricted income.ADDRESS: PO Box 9950, Station Provincial Government Victoria, BC V8W 9R3TOLL FREE: 866-866-0800FAX: 250-995-5639EMAIL: [email protected]: www.bctransit.com/transitpasses/default.cfm››Blackcomb AviationTo put the safety and well-being of our customers, our staff and our environment before allother values and by doing so, create a sustainable and profitable aviation enterprise thatis an international model of safety, respect and value.ADDRESS: 4360 Agar Dr. Richmond,, BC V7B 1A3PHONE: 604-273-5311FAX: 604-273-8991TOLL FREE: 1-877-273-5311EMAIL: [email protected]: www.blackcombaviation.com››Bonny’s TaxiCanada. They provide taxi services, delivery services, roadside assistance and tourismservices for Burnaby and New Westminster via automated dispatch systems.ADDRESS: 5525 Imperial St, Burnaby, BC V5J 1E8PHONE: 604-435-6655EMAIL: [email protected]: www.bonnystaxi.com››British Columbia Mobility Opportunities Society (BCMOS)BCMOS is an independent non-profit society dedicated to enriching the lives of people withsignificant physical disabilities through wilderness recreation activities.ADDRESS: Suite 318-425 Carrall Street., Vancouver, BC V6B 6E3PHONE: 604-688-6464 ext. 117FAX: 604-688-6463EMAIL: [email protected]: www.bcmos.org 166

resources guide ››British Columbia Parks Visitor Services - Disabled Access Program Disabled Access Program c/o B.C. Ministry of Environment Lands Pks. ADDRESS: 800 Johnson St. 2nd Fl., Victoria, BC V8V 1X4 PHONE: 250-387-5002 FAX: 250-387-5757 AREA: Provincial ››Budget Car and Truck Rental - BC Budget Rent A Car System, Inc. is one of the world’s best-known general-use car rental companies with over 1,800 locations in the U.S., Canada, Latin America, Caribbean, Australia and New Zealand. ADDRESS: 3691 No.3 Rd., Richmond, BC V6X 2B8 PHONE: 604-688-7000 EMAIL: [email protected] WEB: www.budgetbc.com ››Burnaby Parks and Recreation - Access Services Burnaby’s commitment to accessibility is reflected in the broad range of special equipment that has been installed in recreation centres and swimming pools across the city. This equipment is designed specifically for easy access and allows people with disabilities to exercise with varying degrees of independence. ADDRESS: c/o City of Burnaby -, 101-4949 Canada Way, Burnaby, BC V5G 4H7 PHONE: 604-294-7168 FAX: 604-294-7201 WEB: www.burnaby.ca ››Campbell River Access Awareness Committee Promotes awareness and supports projects that will create total access in our community. ADDRESS: 401 11th Ave. Campbell River, BC V9W 4G2 PHONE: 250-286-1161 FAX: 250-830-7779 EMAIL: [email protected] WEB: gocampbellriver.com 167

TRANSPORTATION & ACCESS››Greyhound Transportation - Vancouver, BCGreyhound Canada is the largest provider of intercity bus transportation in Canada, servingnearly 1,100 locations.ADDRESS: 1150 Station St, Pacific Central Station, Rail 1 - Vancouver, BC V6A 4C7PHONE: 604-683-8133TTY: 1-800-397-7870TOLL FREE: 1-800-661-TRIP (1-800-661-8747)WEB: www.greyhound.ca››HandyDARTHandy Dart is BC Transit’s shared-ride, custom transit system, operated by private agenciesthroughout the Lower Mainland. There are lift-equipped vans that provide door-to-doortransportation for passengers in wheelchairs and others with disabilities that prevent themfrom using conventional transit systems without assistance.ADDRESS: Central Fraser Valley handyDART at PO Box 156, Abbotsford, BC V2T 6Z5.PHONE: 604-855-0080WEB: www.busonline.ca/regions/cfv/accessible/handydart.cfm››HelijetHelijet is proud to be a part of your community for over two decades.Our Helijet family lives,works and plays in the communities we service so we aim to support and give back to localarts and charitable organizations that enrich all our lives.ADDRESS: Helijet International Inc., 5911 Airport Road South,Vancouver International Airport, Richmond, BC V7B 1B5PHONE: 604-273-4688TOLL FREE: 1-800-987-4354PASSENGER SERVICES/RESERVATIONS: 1-800-665-4354EMAIL: [email protected]: www.helijet.com168

resources guide››Insurance Corporation of BC (ICBC)The Insurance Corporation of British Columbia is a provincial Crown corporation establishedin 1973 to provide universal auto insurance to B.C. motorists. We’re also responsible for driverlicensing, and vehicle licensing and registration.ADDRESS: 151 West Esplanade, North Vancouver, BC V7M 3H9PHONE: 604-661-2800TOLL FREE: 1-800-663-3051WEB: www.icbc.com››Kimber Cabs Taxi ServiceOur company has been providing Taxi service in Richmond and the Vancouver InternationalAirport for many years.ADDRESS: 2633 Viking Way Richmond, BC, V6V 3B6 CanadaPHONE: 604-238-8888 or 604-488-8888FAX: 604-207-9232EMAIL: [email protected]: kimbercabs.comSERVES: Lower Mainland and Richmond››MVT Canadian Bus, Inc.(HandyDart)Our mission is to be The Standard of Excellence in the provision of passenger transportationservices. We will provide these services to both public and private agencies nationwide. Wewill accomplish this mission in a safe, efficient and cost effective manner while treating ouremployees as part of our family and our customers as our most important asset.ADDRESS: 17535 55B Avenue, Surrey, BC V3S 5V2PHONE: 604-575-6600WEB: www.mvtcanada.com››Pacific Coach LinesPacific Coach will provide safe and reliable motorcoach transportation and tour servicesto our customers at a level above expectation while being recognized as a competent,competitive, and fiscally and socially responsible member of the community.ADDRESS: Suite 210 -1150 Station St, Vancouver, BC V6A 4C7PHONE: 604-662-7575FAX: 604-681-4634TOLL FREE: 1-800-661-1725EMAIL: [email protected]: www.pacificcoach.com 169

TRANSPORTATION & ACCESS››SPARC BC (Social Planning and Research Council of BC)SPARC BC knows that communities are just and healthy when people have equitableaccess to places, knowledge, services, adequate incomes, and community decision-makingprocesses.ADDRESS: 4445 Norfolk Street, Burnaby, BC V5G 0A7PHONE: 604-718-7733FAX: 604-736-8697EMAIL: [email protected]: www.sparc.bc.ca››Government of Canada-Access to TravelDesigned to improve information services for mature travelers and persons with disabilitieswho use public accommodation.MAIL: Transport Canada, Accessible Transportation Unit, place de Ville, Tower C, 330 Sparks Street, Ottawa, On, K1A 0N5PHONE: 1-800-622-6232TTY: 1-800-823-3823FAX: 613-990-1719WEB: www.hellobc.com››TranslinkTransLink is Metro Vancouver’s regional transportation authority. We are responsiblefor regional transit, cycling and commuting options as well as AirCare and IntelligentTransportation System programs.ADDRESS: 1600-4720 Kingsway, Burnaby, BC V5H 4N2PHONE: 604-453-4500FAX: 604-453-4626WEB: www.translink.ca››Vancouver Taxi Ltd.Vancouver Taxi Ltd. Serving city of Vancouver and Vancouver Airport.ADDRESS: 302 Industrial Ave, Vancouver BC V6A 2P3PHONE: 604-871-1111FAX: 604-669-1100EMAIL: [email protected]: www.avancouvertaxi.com 170

resources guide ››West Jet Airlines WestJet’s One Person One Fare (OPOF) program provides additional seating at no charge to guests with a physical or mental disability who require a personal attendant. PHONE: 1-888-937-8538 TTY: 1-877-952-0100 WEB: www.westjet.com/guest/en/travel/special-arrangements/special-needs/ one-person.shtml ››West Coast Express West Coast Express (WCE) is an efficient commuter rail service linking Mission, Port Haney, Maple Ridge, Pitt Meadows, Port Coquitlam, Coquitlam and Port Moody with downtown Vancouver. ADDRESS: Suite 295-601 West Cordova, Vancouver, BC V6B 1G1 PHONE: 604-488-8906 FAX: 604-689-3896 TOLL FREE: 1-800-570-7245 EMAIL: [email protected] WEB: www.westcoastexpress.comTravel Clinic Promoting wellness. Ensuring care.Photo by George Kaczmarak. ... for all your pre-travel needs including counselling, vaccines & prescriptions By Appointment Onlyk Doctors and nurses specializing in travel medicinek The Centre of Excellence in Travel Medicine for BCk Locations: Vancouver: L-5 601 West Broadway Richmond Satellite Clinic - Thursday Evenings VISIT OUR WEBSITE: http://travelclinic.vch.ca or @VCHTravelClinic171

WEB LINKS 2014 > ACCESSIBLE TRAVEL Personal Mobility ProductsAccessible Whistler Transportation www.personalmobility.cawww.whistlerforthedisabled.com A family owned and operated medical supply retailer. We always carry a good assortment of scooters,Our Accessible Transpor tation for Whistler and wheelchairs, walkers, powerchairs, hospital beds,Vancouver Guide has just been updated to include new lift chairs, patient lifts, bathroom safety equipment,rental and transportation options. We hope our Guide cushions and other fine medical equipment.will help you plan your next trip to Whistler and BC. Advanced Mobility ProductsAccessible Vancouver www.advancedmobility.cawww.tourismvancouver.com Endeavors to facilitate the progression of individuals toVancouver enjoys a reputation as being one of the achieve their fullest potential of freedom and comfort.most accessible cities in the world among travelerswith special needs. Whether using wheelchairs, white Health Equipment Loan Programcanes, seeing eye dogs or hearing aids, Vancouver (HELP) – Canadian Red Crossleads the way in making the area a more livable placefor people with disabilities through its progressive www.redcross.catransportation systems, innovative housing andrecreational opportunities. HELP offers health equipment such as wheelchairs, walkers and bathroom aids, by donation, on a short-Citizens for Accessible term basis to individuals recovering from illness, injury,Neighbourhoods or surgery.www.canbc.org > HEALTH SERVICESCitizens for Accessible Neighbourhoods (CAN) is a B.C. Governmentnon-profit organization based in Vancouver, BritishColumbia.CAN works to support full inclusion within http://www.eia.gov.bc.ca/pwd.htmcommunities through education, promotion, andadvocacy. Health Canada> DISABILITY MEDICAL www.hc-sc.gc.caSUPPLIES AND EQUIPMENT Health Canada is the Federal department responsibleRegency Medical Supplies for helping Canadians maintain and improve their health, while respecting individual choices andwww.regencymed.com circumstances.Regency has retail and a wholesale division, which Public Health Agency of Canadaallows us the ability to serve both the health careprofessionals as well as the general public. www.phac-aspc.gc.caOrthoWorksSports Medicine To promote and protect the health of Canadiansand Orthotics through leadership, partnership, innovation and action in public health.www.vanpo.ca British Columbia Health AuthoritiesLeading provider of orthopedic services and productsto the healthcare industry. Authorize Cambrian® Shoes www.vch.caDealer Locate health care services in Vancouver, Richmond, North and West Vancouver and along the Sea-to-Sky Highway, Sunshine Coast and BC’s Central Coast 172

resources guideVancouver Island Health Ministry of Social Development:Authority (VIHA) www.hsd.gov.bc.ca/www.viha.ca See this provincial government website at www.hsd.The Vancouver Island Health Authority (VIHA) provides gov.bc.ca/links/pwd.htm for information on subsidizedhealth care to people on Vancouver Island, the islands housingof the Georgia Strait, and the mainland communitiesbetween Powell River and Rivers Inlet. This website is BC Employment and Assistancehere to help you: (BCEA) Disability BenefitsNorthern Health www.hsd.gov.bc.ca/pwd.htmwww.northernhealth.ca The provincial government’s employment and assistance (BCEA) program provides assistance toNorthern Health provides health services to 300,000 adults 18 or over who have a physical or mentalpeople over an area of 600,000 square kilometers in impairment that significantly restricts their ability tothe province of British Columbia. perform daily living activities.Interior Health Canada Pension Plan (CPP)www.interiorhealth.ca www.servicecanada.gc.ca/eng/sc/, cpp/disability/ disabilitypension.shtmlWe deliver our programs and services to residentsacross BC’s Southern Interior Disability Benefits you may be entitled to a monthly CPP disability benefit, if: you are under 65, you stoppedFraser Health working because of a medical condition, and you paid into the Canada Pension Plan.www.fraserhealth.ca Assistance for disabled veteransFraser Health provides a wide range of integratedhealth care services to more than 1.6 million people http://www.vac-acc.gc.ca/general/sub.living in communities stretching from Burnaby to White cfm?source=information-canadian-forces/services-Rock to Hope. benefits/disability-benefitsProvincial Health Services Authority Veterans may also be eligible to receive several other benefits, such as the War Veterans Allowance.www.phsa.ca Personal SupportsHSA operates provincial agencies including BCChildren’s Hospital, BC Transplant, and BC Cancer http://www.personalsupports.bc.ca/Agency. It is also responsible for specialized provincialhealth services like chest surgery and trauma services, information about and links to programs that providewhich are delivered in a number of locations in equipment, assistive devices and other personalthe regional health authorities as well specialized supports for persons with disabilities in BCprograms that operate across several PHSA agencies. The BC Coalition of People> FINANCIAL ASSISTANCE with DisabilitiesPersons with Disabilities Online: http://www.bccpd.bc.ca/www.pwd-online.ca Create several helpful publications written in plain, simple languageSee this federal government. Click on “Tax andFinancial Benefits” and choose BC as the province for Tax breaksinformation on benefits, tax help, and student loans,grants and scholarships. www.cra-arc.gc.ca/disability http://www.servicecanada.gc.ca/eng/goc/gasoline_ tax_refund.shtml There are several tax benefits offered to people with disabilities, including the disability tax credit. See the Canada Revenue Agency’s website. 173

ACKNOWLEDGEMENT > FINANCIAL CONTRIBUTORS K.S. Khosa Inc. Legacy Cars.ComA & A Renovations Little Semlin DaycareA/D Ranch Lordco Auto PartsA Class Fabrication Co Ltd. Los Beans, Trading Co. Ltd.A I S Management Inc. Lynnmour Creative Child Care CenterActi-Zyme Products Ltd. Mcelhanney Consulting Services Ltd.All Star Electrical Ltd. Mega Dental Lab (1993) LtdAlpine Village Shopping Center Ltd. Mel C. Marshall Industrial Consultants Inc.Art Iron Works Mirella’s Touch of ClassAspire Business Associates Inc. Millennium Management Corp.Bajus Financial Ltd. New World Siding Ltd.Black Dog Video Nicholson Manufacturing Ltd.Bright Star Concrete Ltd. Nordel Construction Ltd.Burnaby Firefighters Charitable Society Ltd. On Top Bike ShopCambridge Plumbing Systems Ltd. Oregon Canadian Holdings Inc.Capital Tile & Stone Ltd. Peak Concrete Design Ltd.CD NOVA LTD. Peck Installations Ltd.Classic Carpet Contracting Pender Street Corporate Consulting Ltd.Coast Capital Savings Credit Union Pettigrew Financial Services Inc.Dominion Law Group Planet Era Enterprises Ltd.Dragon Ball Tea House Ltd. Premier Enterprises Ltd.Eagle Masonry Probyn Log Ltd.East is East Restaurant Inc. Richmond Imports Ltd.Fast Landscaping & Gardening Ltd. Right Touch Autobody Ltd.Fine Arts Dental Laboratories Ltd. Rize Alliance Properties Ltd.Fleetwood Brake and Muffler Ltd. Rodney’s Oyster HouseFluidseal Inc. Sandhu Consulting Services Inc.Fort Langley/Aldergrove Constituency S.P. Seymour Ltd.Four Sails Realty Inc. Star Autobody Ltd.Fuchs Lubricants Canada Ltd. Summit International Trade Services Inc.Golden Gear Ltd. Termel Industries Ltd.Giesbrecht & Co The Art of GroomingHaigh Industries Inc. The Lighting WarehouseHarris & Brun Barristers & Solicitors Thomas Leung Structural Engineering Inc.Heritage Steel Sales Ltd. Tony Bal Personal Real Estate Corp.International Language Schools of Canada Transworld Travel Ltd.Jas Siding & Sundeck Ltd. Tri-Metal FabricatorsJim & Julie Ent. Ltd. Triton Transport Ltd.Jiri’s Machining Services Ltd. Walemco Engineering Ltd. 174

resources guideWest Coast Home & Truss Ltd. Customer Service EquipmentWilliam Marsh Inc. Deaf Youth CanadaWolrige Mahon LLP Disability FoundationWong, Robinson & Co. Chartered Accountants Douglas College Disabled Student AssociationWoodtech Kitchen Cabinets Ltd. Emily Carr Institute of Art and Design -York Home Design Ltd. Disability Services Folkstone> VOLUNTEERS / DRG DISTRIBUTORS Gateway Home Health Handy Circle Resource SocietyAcquired Brain Injury Program Headway CentreAdvanced Mobility Products Ltd. Heart and Stroke Foundation of BC and Yukon – Tri-Affordable Mobility ScootersAiMHi-Prince George Association Cities/Fraser Valley Area Jim Pattison Outpatient Care And Surgery Centre For Community Living Juvenile Diabetes Research FoundationAlzheimer Society of BC - North Fraser Mainstream Association for ProactiveArthritis Society, BC and Yukon DivisionAutism Society of British Columbia Community LivingBayshore Healthcare Mobility StoreBC Blind Sports and Recreation Association Motion Specialties Inc. Medichair NanaimoBC Children’s Hospital Neil Squire FoundationBC Coalition of People with Disabilities Neuro Muscular Clinic Room K3-169-BCBC Human Rights TribunalBC Institute Of Technology - Children’s Hospital New Westminster Public Library Disability Resource Center Newton Home CommunityBrain Injured Group Society North Fraser Therapeutic Riding AssociationBritish Columbia Schizophrenia Society, Nursing Support Services/North Delta Public Health North Shore Branch UnitBurnaby Mental Health Society PharmasaveCanadian Cancer Society Public Guardian And Trustee of BCCanadian Mental Health Association - (Greater Vancouver Office) Delta Branch Respiratory Home Care SolutionsCanadian Mental Health Association - V Ridge Meadows Association for Community Living Ridge Meadows Child Development Centre ancouver/Burnaby Branch Saanich Health UnitCentral Drugs School District No. 35Cerebral Palsy Association of BC Shoppers Home Health CareCheshire Homes Society of BC Simon Fraser Society for Community LivingCity of Burnaby Access Advisory Committee Spinal Cord Injury BCCoalition of People With Disabilities Surrey Memorial HospitalCOLBC Vancouver Board of EducationColumbia Rehabilitation Centre Western Society for ChildrenCommunity Living Society Workers’ Compensation Advocacy Group (WCAG)Corporation of Delta - Parks, Recreation & CultureCLBC -Community Living British Columbia175