ATT University Catalog

AT&T University Leadership Development Catalog Page 0 of 18

AT&T University Leadership DevelopmentAT&T Manager,I am excited to present to you the AT&T University Core Leadership and Management Development 2016 Resource Catalog to assist you in your ownpersonal development as a manager and to support the development of your management team.The courses offered this year for Leadership and Management Development are an excellent illustration of the vision of AT&T. You will find innovation in thelearning experiences and the content of each course will challenge you to improve your management skills and leadership ability. The variation of deliveryformat (classroom, virtual, web-based and self-study) will help you remain interested and engaged. The topics covered in courses focus on the followingManagement Development Categories:Business Essentials Career DevelopmentCommunication LeadershipOrganizational and Individual Effectiveness People SelectionPerformance ManagementTo address the range of experience and responsibilities among AT&T managers, the resources for developing managers are varied. Each course listed on thefollowing pages has a target audience in mind; there are courses that are appropriate for everyone including individual contributors (1st, 2nd and 3rd level) aswell as people managers (newly promoted, 1st and 2nd level, General Manager and Senior Leader).These courses likely supplement learning plans already in place in your functional group. I encourage you to review the courses listed when planning yourteam’s development as well as your own.Here are your next steps:Review the guide and look for opportunities for you to increase your skill and understanding in each area of concentration.Develop a learning plan for managers who report to you utilizing the courses defined in this guide. Also consult with your manager concerning your owndevelopment.Enroll in the classes you plan to attend using Learning Solutions (note that some course have associated costs that will be charged to your department’sbudget).We have listened to your needs and partnered with the best in Leadership and Management Development. I am confident you will find this catalog is filledwith valuable resources for you and your team. Best wishes for a successful year!Ken FenoglioVice President, AT&T UniversityThis document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 1 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentTable of ContentsContentsBusiness Essentials ........................................................................................................................................................................................3Career Development .......................................................................................................................................................................................4Communication ...............................................................................................................................................................................................7Leadership ....................................................................................................................................................................................................10Organizational and Individual Effectiveness..................................................................................................................................................14People Selection ...........................................................................................................................................................................................16Performance Management............................................................................................................................................................................17This document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 2 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentBusiness EssentialsBusiness EssentialsThe Learning and Development resources listed below focus on Business Essentials. Employees may leverage these resources toimprove business and business communications skills. Target Audience Extraordinary Leader Model (ELM) Competencies Duratio Co n stCourse/Resource Title Format (Hours FE 1 2 3 4 Coach ) Leaders Character Personal Capability Focus on Results Interpersonal Skills Leading ChangeBudgeting (MM)            Web-based Course 2.5 No  Web-based Course 2.5 NoBusiness Case Development (MM)            Recorded Broadcast 1.5 No            Web-based Course 2.00 NoThe Business Case of Corporate Social Responsibility (TLS)  Web-based Course 1.5 No            Web-based Course 2.00 NoBusiness Plan Development (MM)  Virtual Classroom 2.00 NoCustomer Focus (MM)            Web-based Course 2.00 No  Web-based Course 1.50 NoDecision Making (MM)            Web-based Course 1.50 No            Web-based Course 1.50 NoDecision Making Café  Web-based Course 1.00 NoFinance Essentials (MM)          Innovation Series Module 1: The Innovation Imperative   Web-based Course 1.00 NoInnovation Series Module 2: Discovering Opportunity          Innovation Series Module 3: Designing Solutions   Web-based Course 2.00 NoInnovation Series Module 4: Test and Learn            Traditional Classroom 8.00 NoInnovation Series Module 5: Strengthening Your InnovationMuscles          Marketing Essentials (MM)Representing AT&T as a Witness                                      This document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 3 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentCareer DevelopmentCareer DevelopmentThe Learning and Development resources listed below focus on Career Development. Employees may leverage these resources toimprove career development practices including career planning, resume writing, interviewing, personal branding, mentoring and more.Course / Resource Title Target Audience Extraordinary Leader Format Duratio Cos Model (ELM) n t FE 1 2 3 4 Competencies (Hours Coach ) Leader Character Personal Capability Focus on Results Interpersonal Skills Leading ChangeCareer Development Toolkit for Coach Leaders        Guide .50 NoCoach Leader’s Guide for Career Conversations           How to Use the AT&T Career ModelImportance of Career Planning and Management            Guide .50 NoCareer PlanningBehavior and Reputation            Guide .50 NoBrainstorm       Career Exploration Plan            Worksheet .50 NoCareer Life Plan            Worksheet .50 NoCareer Vision            Worksheet .50 NoGoals & Tradeoffs            1.00 NoPlanning & Managing Your Career at AT&T GuideMaximizing myCareer ProfileInterviewing            Worksheet .50 NoInformational Interviewing            Worksheet .50 NoInterviewing Resource Guide            Virtual Classroom 1.00 No            Virtual Classroom 1.00 No                   Worksheet .25 No            Guide .50 NoThis document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 4 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentCareer Development Course / Resource Title Target Audience Extraordinary Leader Format Duratio Cos Model (ELM) n t FE 1 2 3 4 Competencies (Hours Coach ) Leader Character Personal Capability Focus on Results Interpersonal Skills Leading ChangeTips for Successful Interviewing            Virtual Classroom 1.00 NoMentoring        Guides .50 NoCareer SNACKS To Go™            .25 No .50 NoMentoring Moments Videos            Recorded Broadcast 1.00 NoMentoring Resource Guide            Guide 1.00 No 1.00 NoMentoring Tips & Tools            Virtual Classroom 1.00 NoNetworking        .50 NoCreating Your Personal Brand            Virtual Classroom .50 No .50 NoNetworking: Creating Professional Relationships that Work            Virtual Classroom .50 Nofor You .50 $35Resume Writing        2.00 $35Writing An Effective Resume            Virtual ClassroomWriting an Effective Resume Resource Guide            GuideSelf-Assessments       Career Leverage Inventory Assessment            Online AssessmentInterest Assessment            Online AssessmentMatching Interest to Degree Programs            Online AssessmentUsing the Myers-Briggs Type Indicator Tool for Effective            Online AssessmentBusiness Communication – Online Pre-Work AssessmentUsing the Myers-Briggs Type Indicator Tool for Effective            Virtual ClassroomBusiness CommunicationThis document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 5 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentCareer Development Course / Resource Title Target Audience Extraordinary Leader Format Duratio Cos Model (ELM) n t FE 1 2 3 4 Competencies (Hours Coach ) Leader Character Personal Capability Focus on Results Interpersonal Skills Leading ChangeMyers-Briggs Type Indicator Quick Tips for Managers            Worksheets .50 NoManaging Change and Developing Resilience Workshop            Virtual Classroom 2.00 $35The Personal Resilience Profile Feedback            Online Assessment .50 $35Progression into Management Interest Inventory            Online Assessment 1.00 NoSkillScan            Online Assessment .50 NoTypeFocus™ Assessment            Online Assessment .50 NoThis document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 6 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentCommunicationCommunicationThe Learning and Development resources listed below focus on Business Essentials. Employees may leverage these resources toimprove business and business communications skills. Target Audience Extraordinary Leader Model (ELM) Duratio Cos Competency n tCourse/Resource Title Coach Format (Hours) Leaders FE 1 2 3 4 Character Personal Capability Focus on Results Interpersonal Skills Leading ChangeAdjust Your Presentation for Different Personalities            Recorded Broadcast .25 NoAnalyze Your Audience            Recorded Broadcast .25 NoBe Your Own Editor            Recorded Broadcast .25 NoBuilding Relationship Versatility            Traditional Classroom 16.00 $320Virtual Building Relationship Versatility – Module 1 -6            Virtual Classroom 12.00 $315Clarify the Purpose and Outcome of Your Presentation            Recorded Broadcast .25 NoClear Your Visuals            Recorded Broadcast .25 NoClose a Presentation            Recorded Broadcast .25 NoCommunicate Successfully via Social Media            Recorded Broadcast .25 NoConduct a Q&A Session            Recorded Broadcast .25 NoConquer Your Nerves with Eye-Brain Control®            Recorded Broadcast .25 NoCreate Effective Complex Visuals            Recorded Broadcast .25 NoCreate High Impact Visuals            Recorded Broadcast .25 NoCrucial Conversations            Traditional Classroom 16.00 $230This document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 7 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership Development Extraordinary Leader Model (ELM)Communication Competency Target AudienceCourse/Resource Title Coach Format Duratio Cos Leaders n t Character FE 1 2 3 4 Personal (Hours) Capability Focus on Results Interpersonal Skills Leading ChangeDelivering Powerful Online Presentations            Virtual Classroom 2.00 $25Difficult Interactions (MM)      Web-based Course 2.00 NoDifficult Interactions Café            Virtual Classroom 2.00 NoFocus on Your Readers            Recorded Broadcast .25 NoGive a Briefing            Recorded Broadcast .25 NoHandle Challenging People            Recorded Broadcast .25 NoHandle Pushback            Recorded Broadcast .25 NoImprove Your Audience Awareness            Recorded Broadcast .25 NoLeave High Impact Voice Mail Messages            Recorded Broadcast .25 NoMake Effective Transition Statements            Recorded Broadcast .25 NoManage Distractions            Recorded Broadcast .25 NoNegotiating (MM)            Web-based Course 2.00 NoNegotiating to Yes      Traditional Classroom 16.00 $450Negotiating to Yes for Sales Professionals            Traditional Classroom 16.00 $450Open with Impact            Recorded Broadcast .25 NoOrganize Your Ideas            Recorded Broadcast .25 NoPersuading Others (MM)            Web-based Course 2.50 NoPersuading Others Cafe            Virtual Classroom 2.00 NoPersuasive Dialogue      Traditional Classroom 16.00 $850Plan a Team Presentation            Recorded Broadcast .25 NoPlan to Lead a Discussion            Recorded Broadcast .25 NoPresent as a Team            Recorded Broadcast .25 NoPresent Complex Visuals Effectively            Recorded Broadcast .25 No                  This document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 8 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership Development Extraordinary Leader Model (ELM)Communication Competency Target AudienceCourse/Resource Title Coach Format Duratio Cos Leaders n t Character FE 1 2 3 4 Personal (Hours) Capability Focus on Results Interpersonal Skills Leading ChangePresent Visuals with Think-Turn-Talk            Recorded Broadcast .25 NoPresent While Seated            Recorded Broadcast .25 NoPresent with Physical Energy            Recorded Broadcast .25 NoPresent with Vocal Energy            Recorded Broadcast .25 NoPresentation Skills (MM)      Web-based Course 3.00 NoProfessional Presentation Skills            Traditional Classroom 16.00 $175Say “No” Comfortably            Recorded Broadcast .25 NoSpeak on the Spot            Recorded Broadcast .25 NoSummarize Effectively            Recorded Broadcast .25 NoSupport Your Points with Evidence            Recorded Broadcast .25 NoThe Science of Killer Presentations (LIQ)            Web-based Course 1.25 NoThe Science of Managing Up (LIQ)      Web-based Course .75 NoThe Science of Resolving Conflict (LIQ)            Web-based Course 1.00 NoUse a Pointer Effectively      Recorded Broadcast .25 NoUse Handouts Effectively            Recorded Broadcast .25 NoUse Silence Effectively      Recorded Broadcast .25 NoUsing the Myers-Briggs Type Indicator® for Effective Business      Communication            Virtual Classroom 2.00 $35Write High Impact Business Documents      Write Strategically        .25 NoWrite with Appropriate Style   .25 NoWrite with Purpose  .25 NoWriting Skills (MM)       .25 No  2.00 No           Recorded Broadcast           Recorded Broadcast           Recorded Broadcast           Recorded Broadcast     Recorded Broadcast      This document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 9 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentLeadershipAT&T University believes the capacity for leadership exists in everyone. For Coach Leaders, this area of focus will help you inspire teammembers to achieve their full potential. All Leaders may develop leadership skills that bring about innovation, collaboration and alignmentto help achieve business goals.Leadership Target Audience Extraordinary Leader Model (ELM) Course/Resource Title Competencies Duratio Cos n t Format (Hours) FE 1 2 3 4 Coach Leaders Character Personal Capability Focus on Results Interpersona l Skills Leading ChangeCareer Management (MM)            Web-based Course 2.00 NoChange Management (MM)            Web-based Course 2.00 NoCreating Performance Driven Innovation Within Your Organization (TLS)           Recorded Broadcast 1.50 NoCreating Powerful Leadership Connections in the Smallest     Recorded Broadcast 1.50 Noof Moments (TLS)       Decision Making (MM)            Web-based Course 2.00 NoDecision Making Café            Virtual Classroom 2.00 NoDiversity (MM)            Web-based Course 2.00 NoEmployee Engagement Manager Workshop            Virtual Classroom 2.00 NoEthics at Work (MM)            Web-based Course 2.00 NoThe Five Levels of Leadership (TLS)            Recorded Broadcast 1.50 NoFuture Proof: How to be Up in a Down Market (TLS)            Recorded Broadcast 1.50 NoHow Great Leaders Prevent Problems Before They Happen    Recorded Broadcast 1.50 No(TLS)        How to Change Things when Change is Hard (TLS)            Recorded Broadcast 1.50 NoThis document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 10 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentLeadership Target Audience Extraordinary Leader Duratio Cos Model (ELM) n t FE 1 2 3 4 Competencies (Hours)Course/Resource Title Format Coach Leaders Character Personal Capability Focus on Results Interpersona l Skills Leading ChangeHow to Out-Innovate the Competition (TLS)           Recorded Broadcast 1.50 NoHow You Lead Matters (TLS)            Recorded Broadcast 1.50 NoIn Extremis Leadership (TLS)           Recorded Broadcast 1.50 NoInfluencing A Culture of Accountability           Virtual Classroom 2.00 NoLeadership from Top to Bottom (TLS)           Recorded Broadcast 1.50 NoLeading A Culture of Accountability           Virtual Classroom 2.00 NoLeading A Culture of Accountability           Traditional Classroom 4.00 NoLeading and Motivating Café            Recorded Broadcast 1.50 NoLeading a SuperCorp (TLS)            Recorded Broadcast 1.50 NoLeading at the Speed of Trust (TLS)           Recorded Broadcast 1.50 NoLeading in a New World (TLS)           Recorded Broadcast 1.50 NoLeading People (MM)    Web-based Course 2.00 No           Virtual Classroom 2.00 $35Managing Change & Developing Resilience            Recorded Broadcast 2.00 NoManaging the Cross-Generational Workforce            Web-based Course 2.00 NoManaging Your Boss (MM)    Recorded Broadcast 1.00 NoManaging Your Boss (LIQ)        Multipliers: How the Best Leaders Make Others Smarter    Recorded Broadcast 1.50 No(TLS)        Non-verbal Communication & Leadership (TLS)      Recorded Broadcast 1.50 NoOpen Leadership: Transform the Way You Lead (TLS)   Recorded Broadcast 1.50 NoReinvention (TLS)         Recorded Broadcast 1.50 NoSpeed Of Trust Foundations    Virtual Classroom 2.00 $80                                This document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 11 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentLeadership Target Audience Extraordinary Leader Duratio Cos Model (ELM) n t FE 1 2 3 4 Competencies (Hours)Course/Resource Title Format Coach Leaders Character Personal Capability Focus on Results Interpersona l Skills Leading ChangeSituational Leadership            Traditional Classroom 8.00 $160Strategic Thinking (MM)            Web-based Course 2.00 NoStrategic Thinking Café            Web-based Course 2.00 NoStrategy Planning and Execution (MM)            Web-based Course 2.00 NoTeambuilding and Leadership in the 21st Century(TLS)            Recorded Broadcast 1.50 NoTeam Leadership Café            Virtual Classroom 2.00 NoThe Adversity Advantage (TLS)            Recorded Broadcast 1.50 NoThe Positive Actions Leaders Must Take to Start Winning     Recorded Broadcast 2.00 NoAgain (TLS)       The Power of an Accountable Organization (TLS)            Recorded Broadcast 1.50 NoThe Power of Framing (TLS)            Recorded Broadcast 1.50 NoThe Science of Increasing Accountability (LIQ)            Web-based Course 1.00 NoThe Science of Leadership Style (LIQ)            Web-based Course 1.00 NoThe Science of Leading Change (LIQ)            Web-based Course 1.00 NoThe Science of Managing Remote Employees (LIQ)            Web-based Course 1.25 NoThe Three Imperatives for Becoming a Great Leader (TLS)            Recorded Broadcast 1.50 NoTimeless Leadership (TLS)            Recorded Broadcast 1.50 NoTop Talent: How to Re-Engage & Re-Energize Your            Recorded Broadcast 1.50 NoWorkforce (TLS)Tribal Leadership (TLS)            Recorded Broadcast 1.50 NoWhere Good Ideas Come From (TLS)            Recorded Broadcast 1.50 NoWhy Smart People Put People Before Numbers (TLS)            Recorded Broadcast 1.50 NoThis document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 12 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentLeadership Target Audience Extraordinary Leader Duratio Cos Model (ELM) n t FE 1 2 3 4 Competencies (Hours)Course/Resource Title Format Coach Leaders Character Personal Capability Focus on Results Interpersona l Skills Leading ChangeWinning from Within: Creating Lasting Change in your      Recorded Broadcast 1.50 NoLeadership (TLS)      Working at the Speed of Trust     Traditional Classroom 8.00 $80Working at the Speed of Trust Virtual Workshop            Virtual Classroom 6.00 $80       This document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 13 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentOrganizational and Individual EffectivenessOrganizational and Individual EffectivenessThe Learning and Development resources listed below focus on Organizational and Individual Effectiveness. Managers may leveragethese to improve collaboration, work habits and methods as well as areas of individual development that lead to optimizing performance. Target Audience Extraordinary Leader Model (ELM) Competencies Duratio Co n stCourse/Resource Title Format (Hours) Coach FE 1 2 3 4 Leaders Character Personal Capability Focus on Results Interperson al Skills Leading ChangeCrisis Management (MM)            Web-based Course 2.00 NoDeveloping Your Personal Brand (TLS)            Recorded Broadcast 1.50 NoGlobal Collaboration (MM)            Web-based Course 2.00 NoHow to Get Things Right in a Complex World (TLS)            Recorded Broadcast 1.50 NoInnovation and Creativity (MM)            Web-based Course 2.00 NoInnovation and Creativity Café            Virtual Classroom 2.00 NoInnovation Implementation (MM)            Web-based Course 2.50 NoManaging Upward (MM)            Web-based Course 2.00 NoManaging Upward Café            Virtual Classroom 2.00 NoMeeting Management (MM)            Web-based Course 1.50 NoMeeting Management Café            Virtual Classroom 2.00 NoMentoring Tips and Tools            Virtual Classroom 1.00 NoOrganizing for Success            Traditional Classroom 8.00 $75Process Improvement (MM)            Web-based Course 2.00 NoProject Management (MM)            Web-based Course 3.00 NoStrategies for Overcoming Distraction, Regaining Focus and   Recorded Broadcast 1.50 NoWorking Smarter All Day Long (TLS)         Stress Management (MM)            Web-based Course 2.00 NoThis document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 14 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership Development Extraordinary Leader Model (ELM)Organizational and Individual Effectiveness Competencies Target AudienceCourse/Resource Title Format Duratio Co n st Coach Leaders (Hours) Character FE 1 2 3 4 Personal Capability Focus on Results Interperson al Skills Leading ChangeStress Management Café            Virtual Classroom 2.00 NoThe Science of Finding Time to Be a Leader (LIQ)            Web-based Course 1.00 NoThe Science of Influence and Communication (LIQ)            Web-based Course 1.25 NoTime Management (MM)            Web-based Course 2.00 NoTime Management Café            Virtual Classroom 2.00 NoWhy Some People Excel Under Pressure and Some Don't (TLS)            Recorded Broadcast 1.50 NoThis document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 15 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentPeople SelectionPeople SelectionPeople Selection resources help develop competency related to hiring and retaining employees. Managers who have hiring responsibilitymay utilize these resources to ensure they are skilled and knowledgeable about recruiting, interview and selection of candidates. Target Audience Extraordinary Leader Model (ELM) Competencies Duratio Cos n tCourse/Resource Title Format (Hours) Coach F1234 Leaders E Character Personal Capability Focus on Results Interperson al Skills Leading ChangeHiring (MM)            Web-based Course 2.00 NoTargeted SelectionThe Science of Hiring for Attitude (LIQ)            Traditional Classroom 8.00 $260WHO: The “A” Method for Hiring (TLS)            Web-based Course 1.50 No            Recorded Broadcast 1.50 NoThis document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 16 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership DevelopmentPerformance ManagementPerformance ManagementLeaders may utilize the Performance Management resources below to address developing performance management competencies suchas coaching, feedback and teambuilding. Target Audience Extraordinary Leader Model (ELM) Competencies Duratio Co n stCourse/Resource Title Format (Hours) Coach FE 1 2 3 4 Leaders Character Personal Capability Focus on Results Interperson al Skills Leading ChangeCoach Development Workshop            Traditional Classroom 16.00 $100Coaching (MM)      Web-based Course 2.00 NoDelegating (MM)            Web-based Course 1.50 NoDelegating Café      Virtual Classroom 2.00 NoDeveloping Employees (MM)            Web-based Course 2.00 NoDeveloping Employees Café            Virtual Classroom 2.00 NoFeedback Essentials (MM)      Web-based Course 2.00 NoGoal Setting (MM)            Web-based Course 1.50 NoHow One Great Team Can Transform An Organization (TLS)            Recorded Broadcast 1.50 NoLeading Project Managers – 2nd Level Managers      Traditional Classroom 16.00 $625Performance Appraisal (MM)            Web-based Course 1.50 NoPerformance Measurement (MM)      Web-based Course 2.50 NoPerformance Mastery: Applause            Traditional Classroom 8.00 $195Performance Mastery: Conductor            Traditional Classroom 8.00 $195Performance Mastery: Symphony            Traditional Classroom 8.00 $195Retaining Employees (MM)      Web-based Course 2.00 NoRetaining Employees Café            Virtual Classroom 2.00 NoTeam Creation (MM)      Web-based Course 2.00 No                                          This document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 17 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015

AT&T University Leadership Development Extraordinary Leader Model (ELM)Performance Management Competencies Target AudienceCourse/Resource Title Format Duratio Co n st Coach Leaders (Hours) Character FE 1 2 3 4 Personal Capability Focus on Results Interperson al Skills Leading ChangeTeam Leadership Café            Virtual Classroom 2.00 NoTeam Management (MM)Team Management Café            Web-based Course 2.00 NoTeambuilding and Collaboration for ManagersThe Science of Managing Teams (LIQ)            Virtual Classroom 2.00 NoThe Science of Giving Constructive Feedback (LIQ)The Science of Great Coaching (LIQ)            Traditional Classroom 8.00 $100The Science of HARD Goals (LIQ)The Science of Keeping High Performers Excited and            Web-based Course 1.25 NoEngaged (LIQ)            Web-based Course 1.00 No            Web-based Course 1.00 No            Web-based Course 1.50 No            Web-based Course 1.00 NoThe Science of Managing Difficult Personalities (LIQ)            Web-based Course 1.00 No .75 NoThe Science of Maximizing Middle Performers (LIQ)            Web-based Course 1.25 NoThe Science of Taking the Pain Out of Performance Reviews            Web-based Course(LIQ) 2.00 No 1.50 NoVirtual Teams Café            Virtual ClassroomWelcome to Supervisory Excellence            Virtual ClassroomThis document has been prepared and distributed pursuant to a strict review process. Under no circumstances should changes be made to this document without first submitting the changes for Page 18 of 18 review to the author. AT&T Proprietary (Restricted): Only for use by authorized individuals within the AT&T companies and not for general distribution. © 2015 AT&T Intellectual Property. All rights reserved.8/3/2015