CPL Annual Report 2016/17

OISE Continuing &Professional Learning2016-17 Annual ReportMarch 2017

LGERVOEWRTSHFOR Reach new markets. Redefine target Build New Solutions. learner segments Develop timely, relevant and expand market and career-oriented for OISE CPL. learning solutions for professionals across Gain Operations Efficiency. all sectors of education. Invest in systems to automate workflows Improve Engagement which better serve the & Communications. needs of our learners. Embrace With OISE I Can ethos in all communication, Be learner-centric. to engage new learners Align team structure, and foster relationships with operations and current learners. program solutions to the needs of2 education professionals.

OISE CONTINUING & PROFESSIONAL LEARNINGCROE-NIMTIANGUIINNIGNGEDUCATIONElisabeth Rees-Johnstone, In 2015, OISE Continuing and Professional Learning (CPL) M.Ed. (OISE ’06) established a plan to ‘re-imagine’ continuing education and reflect upon, in our learning economy, who is an educator? Executive Director, OISE Continuing This re-imagining led to the development of our 5 Levers for & Professional Learning Growth (opposite page) which forms our blueprint for continuing education at OISE – Canada’s Leading Faculty of Education. 2016 was the year to establish the re-imagination foundation of OISE Continuing and Professional Learning and we started with a team commitment to engage the world’s educators and empower one another to create environments where learning thrives, which is top of mind in all the conversations we have, and work that we do. Within this annual report, we present our 2016 highlights which include: • Development of guidelines for non-credit programming which introduced a Professional Advisory Committee • 3 70% growth in contract solutions revenue (we significantly improved our RFP proposal response rate, and in turn, the volume of international and domestic contracts we’ve been awarded) • Implementation of a new enrollment management system • Development / re-development of 47 courses and programs • Introduction of OISE international recruitment materials, highlighting Canada’s education system and OISE’s impact. 2016 has set the stage for OISE Continuing & Professional Learning to not only re-imagine continuing education but to boldly imagine various “With OISE I Can” team and organization possibilities. As a team, we look forward to gaining on the momentum we have achieved this year and continuing our efforts to grow and innovate.OISE CPL – 2016/17 Annual Report 3

OISE CONTINUING & PROFESSIONAL LEARNINGHIGHLIGHTS – 2016/17BUSINESS DEVELOPMENTMarket Engagement Learning Solutions: Program Development, Delivery & QualityDD Advanced Learner-Centric Ethos DD Established OISE Guidelines for DD Increased Online Delivery Non-Credit ProgramsDD Introduced new CPL website CONTRACT SOLUTIONS: (new capabilities, new brand) DD Implemented Quality Review Process DD Outlined and ImplementedDD Introduced Connected Educators Process for Contract Solutions Webinar Series DIRECT ENROLLMENT: EngagementDD Implemented International DD Developed / Re-Developed 47 DD Improved Client Acquisition Marketing Collateral Courses and Programs DD Developed Letter of Intent forDD Expanded learner engagement DD Initiated Professional Develop- Collaboration; Established with digital tools and channels ment Model for Program Design 2 New PartnershipsOPERATIONS DD Introduced Minimal DD Implemented Digital File Archival Presence into Learning (Digitized Over 6,000 Learner Operations Efficiency Delivery; Introduced (Paper) Files) Implementation ofDD Implemented New Enrollment OpenEdX as alternate Management System professional development learning platformDD Streamlined Financial Processes with Automated Revenue Booking on UofT Financial Information SystemTALENT & COMMUNITY ENGAGEMENTCPL Administration & Facilitator Engagement OISE & UofT EngagementDD Introduced New Team Structure DD Implemented Sessional DD Delivered Leadership in Action Facilitator On-Boarding; program to OISE Managers (inter-DD Encouraged and Supported Improved Facilitator Hand- nally developed for OISE PM team) Administration Team Professional book; Continued CPL Award Development of Excellence and Introduced DD Applied Contract Revenue to Professional Development Improve OISE Dept. FacilitiesDD Established Sessional Facilitator Events for Facilitation Team Role Descriptions DD Promoted OISE /OISE Research DD Proactively Recruited Alumni Centres to International to Teach CPL Courses Delegations, gaining Revenue and Recognition4 OISE CPL – 2016/17 Annual Report

OISE CONTINUING & PROFESSIONAL LEARNINGCONTENTS OVERVIEW Levers for Growth . . . . . . . . . . . . . . . . . . . . . . . . 2 Message from Executive Director . . . . . . . . . . . . . . . . 3 Highlights 2016-2017 . . . . . . . . . . . . . . . . . . . . . . . 4 Continuing & Professional Learning: By The Numbers . . . 6-7 BUSINESS DEVELOPMENT HIGHLIGHTS Market Engagement . . . . . . . . . . . . . . . . . . . . . . . 9 Learning Solutions . . . . . . . . . . . . . . . . . . . . . . . 10 Guidelines For Non-Credit Programs . . . . . . . . . . . . . . 10 CPL Program Development . . . . . . . . . . . . . . . . . . . 13 Direct Enrollment By The Numbers . . . . . . . . . . . . . . 14-15 Direct Enrollment: New Courses & Programs . . . . . . . . . 16-17 Contract Solutions By The Numbers . . . . . . . . . . . . . 18-19 New Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 OPERATIONS HIGHLIGHTS Operations Efficiency . . . . . . . . . . . . . . . . . . . . 22-23 New Enrollment Management System . . . . . . . . . . . . . . 22 Tech-Savvy Team . . . . . . . . . . . . . . . . . . . . . . . . 23 TALENT & COMMUNITY ENGAGEMENT HIGHLIGHTS CPL Administration Team . . . . . . . . . . . . . . . . . . . . 25 CPL Facilitation Team . . . . . . . . . . . . . . . . . . . . . . 26 Collaboration Highlights . . . . . . . . . . . . . . . . . . . . . 27OISE CPL – 2016/17 Annual Report 5

OISE CONTINUING & PROFESSIONAL LEARNING35% 35%21% 27% 2% ABOUT OUR MALE LEARNERS UNDECLARED AGE 71% RANGE GENDER FEMALE 8% 1%234111---345000 5611--670013% GEOGRAPHIC LOCATION 35%INTERNATIONAL LTIVOERINONTO87% 98% 63%DOMESTIC ONTARIOOF CANADIANS LIVE IN GTAOF ONTARIANS LIVE IN THE ILNETAERRNNEARTSIOFNRAOLM: OTHER TOP 10 CITIES PROVINCES: AUSTRALIA TORONTO HONG KONG ALBERTA MISSISSAUGA BELGIUM BRITISH COLUMBIA BRAMPTON CHINA NOVA SCOTIA SCARBOROUGH HONG KONG QUEBEC MARKHAM JAPAN SASKATCHEWAN RICHMOND HILL JORDAN NUNAVET ETOBICOKE KOREA (SOUTH) OAKVILLE NORWAY NORTH YORK SINGAPORE BURLINGTON SOUTH AFRICA THAILAND The majority of our Canadian Direct Enrollment learners UNITED ARAB EMIRATES are living in Ontario, most of whom live in Toronto and UNITED KINGDOM UNITED STATES the Greater Toronto Area. The majority of our International VIETNAM Learners are participants in OISE CPL Contract Solutions and6 TEFL online program, joining us from all over the world. OISE CPL – 2016/17 Annual Report

OISE CONTINUING & PROFESSIONAL LEARNING CPL BY THE NUMBERS25% ABOUT OUR PROGRAMSSCOOLNUTTRIAOCNTS 7,430 75%(1,838) LEARNERS ACROSS DENIRREOCLTLMENTOISE CPL responds 4 PORTFOLIOSto an average of (5,592)48 requests forproposals per year*,yielding an averageof 15 custom contractsolutions annually. * based on 4-year average data 4 PORTFOLIOSPK-12 WLD PSE COMMUNITYPreK-12 Wo&rkDpelavceeloLpemaernnting PosEtd-Sueccaotinodnary CommunityNON-CREDIT, SHORT DURATION PROGRAMS312 462 25.5% 12 $822DCOELUIRVSERESED SECTIONS CANCELLATION AVERAGE AVERAGE RATE CLASS SIZE CLASS FEE DESIGNED, DELIVERED9 571AND MANAGED BY:CORE TEAM PROJECT TEAMADMINISTRATIVE LEADERSHIP 2016 FACILITATORS,AND SUPPORT SERVICES & INSTRUCTIONAL DESIGNERSOISE CPL – 2016/17 Annual Report 7

DHBEUIGVSHEINLLIOEGPSHMSTSENT OISE CPL Commitment: Engage the world’s educators and empower one another to create environments where learning thrives. 8

OISE CONTINUING & PROFESSIONAL LEARNINGMARKET ENGAGEMENT“It has sparked in me the With OISE CPL, I CANnotion that life-long learningis even more important than In 2015, OISE implemented new brandI thought, and will continue messaging, representing an organizationalwith it for myself and ethos – “WITH OISE I CAN” – placing theencourage others to do the aspirations of individual learners, clients andsame.” – CPL Learner, 2016 partners at its core. OISE CPL readily embraced this ethos, which is embedded in all aspects“OISE is the best.” of its operation. We’ve built a team culture of – CPL Learner, 2016 helpfulness and reaching beyond status-quo thinking. We engage educators around the world, showcasing OISE’s education leadership and innovation on a global stage. This ethos underpinned the division’s restructuring of learning portfolios, entire enrollment system and informed program development. Every day, the OISE CPL team strives to meet market demands and exceed learner expectations at every point of engagement, from a simple phone call through to program completion and beyond. In late 2015 and throughout 2016, OISE CPL began widely promoting courses and events through a subscription-based email database which now boasts more than 30,000 subscribers and acts as an important communication and promotion channel for the division. Marketing and community engagement strategies are being developed by the division’s Community Engagement & Marketing Manager who was appointed in Fall 2016.OISE CPL – 2016/17 Annual Report To appropriately showcase OISE and OISE CPL learner-centred professional services, new promotional collateral was developed to reflect these brand developments, which have been used extensively throughout 2016 for promotional activities, welcoming international delegations, RFP responses and in program delivery. 9

OISE CONTINUING & PROFESSIONAL LEARNINGLEARNING SOLUTIONS Guidelines for Non-credit Programs - Quality Assurance In 2016, OISE CPL developed guidelines for non-credit programming in response to the University of Toronto’s requirements for continuing education divisions and in alignment with CPL’s commitment to developing and delivering quality learning solutions. Within the guidelines, OISE CPL presents: • A five-step process for course/program review • Governance structure inclusive of one Professional Advisory Committee and four Curriculum Review Committees • How CPL courses/programs are organized and, although non-credit, align to the Ontario Skills Framework • A workflow process which outlines the five phases of program/ course development • A proposal template which is required to be completed by any party (OISE department, faculty, alumni, etc.) interested in presenting a course idea to OISE CPLOISE CPL Professional Advisory Committee (PAC)Craig Haney, David WIljer, Ellen DuBois Hugh Brewster, John Mulloy, Kathi Wallace,Director, Corporate Executive Director, du Bellay, Senior Consultant, Director of Education, Director of Education, Talent DevelopmentInnovation, Education The Saben Group Toronto District Simcoe County ExecutiveCommunitech Technology & School Board District School Board Innovation, UHNMark Nicholson, Maxim Jean-Louis, Per Scott, Rosemary Evans, Shaul Kupar, TIm Yull,VP Client President and CEO, VP Human Principal, University of President and CEO, VP End-UserExperience, Contact North / Contact Resources, Toronto Schools Destiny Solutions Computing, MetLifeTangerine Nord RBC10 OISE CPL – 2016/17 Annual Report

OISE CONTINUING & PROFESSIONAL LEARNINGPROGRAM & MARKETING STRUCTURE QUALITY & ENGAGEMENT STRUCTURECONTINUING & PROFESSIONAL PAC hasPROFESSIONAL ADVISORY representation COMMITTEE from external LEARNING leaders, educators, alumni and OISE.PK-12 COMMUNITY PORTFOLIO Each portfolio has PSE CURRICULUM a corresponding WLD COMMITTEES Curruculum Review Committee, with OISE faculty, CPL facilitator, industry stakeholder and learner representation.Each Portfolio has a role-based curriculum.Distribution channels are Direct Enrollment,Closed Enrollment and Contract Solutions.Michele Kurt Binnie, Elisabeth As 2016 was the year to developPeterson-Badali, Director, IT & Rees-Johnstone, and establish program developmentAssociate Dean, Executive Director, guidelines, it also served as the year to Education source, invite and launch the ProfessionalResearch, International OISE CPL Advisory Committee (PAC) and the four Commons, OISE Curriculum Review Committees (CRCs);& Innovation, OISE all were successfully launched this year and their insight, feedback and network,Allie Houghton Rashmi Biswas, Evelyn Wilson, in these very early days, is proving highlyCommunity Facilitator, Associate Director, valuable.Engagement & OISE CPL PK-12 Learning The PAC is a committee comprised of education leaders external to OISE andMarketing Manager, and Executive VP, Solutions, OISE CPL OISE CPL who bring a client and market perspective to the emerging needs ofOISE CPL Lake & Associates education organizations and the four CRCs (one per each learning portfolio) are comprised of subject matter experts from that sector, OISE faculty and a CPL sessional facilitator.OISE CPL – 2016/17 Annual Report 11

“Learning leadership is …OISE CONTINUING & PROFESSIONAL LEARNING about setting direction and taking responsibility for making learning happen. It is exercised through distributed, connected activity and relationships. It extends beyond formal players to include different partners, and may be exercised at different levels of the overall learning system. It includes ‘learning management’ in the commitment to transform, persevere and make change happen.” – OECD, Leadership for 21st Century Learning, Executive Summary12 OISE CPL – 2016/17 Annual Report

OISE CONTINUING & PROFESSIONAL LEARNINGDESIGNED FOR PROFESSIONAL LEARNERSKNOWLEDGE CPL Program Development& CREATIVITY – Learner-Focused Solutions PERSONAL INFLUENCE While OISE CPL has long been labelled aEFFECTIVENESS & IMPACT financial engine for OISE, the division views financial growth as a by-product of professional learning solutions which our learners identify as providing impact and meaning to their professional journey. With a mindset for learner-centricity, in 2016, OISE CPL outlined a model for professional development and made a commitment to developing solutions which clearly demonstrate a focus on the learner and effectively model evidence-based pedagogical methods. CHARACTER EDUCATION CREATIVITY CITIZENSHIPEmbedding COLLABORATION COMMUNICATIONEvidence-basedPractices CRITICAL THINKING & PROBLEM SOLVINGOISE has a long historyof developing educationleaders. The CPL learningprogramming model leveragesevidence-based practicesaligned with Dr. MichaelFullan’s (former Dean ofOISE) Six C’s of Learning.OISE CPL – 2016/17 Annual Report 13

OISE CONTINUING & PROFESSIONAL LEARNING 4,947 10 339 PK-12 PSE WLD 13% 6,339269 2015/16COMMUNITY 5,592 ENROLLMENTS2015 324 503 26% 13 $8222016 COURSES SECTIONS CANCELLATION AVERAGE AVERAGE DELIVERED RATE CLASS SIZE CLASS FEE 462 312 25.5% 12 $822 4% 8% .5% 10% 80% WOULD RECOMMEND OR STRONGLY RECOMMEND THEIR COURSE TO A FRIEND14 OISE CPL – 2016/17 Annual Report

18% OISE CONTINUING & PROFESSIONAL LEARNINGIN-CLASS NEW MARKETS FOR DIRECT ENROLLMENT Direct Enrollment - By the Numbers28% Facing a declining Teacher Additional Qualifications market, while also facing increasedBLENDED revenue growth and budget contribution demands for OISE, CPL is beginning to engage a larger “You have been so helpful prospective market of direct enrollment learners and positive, and this with programming that meets their current and experience has been so emerging professional needs. useful and insightful. I just wanted you to know that With the introduction of four learning portfolios, you have really made a OISE CPL is working to expand its non-credit difference in my learning and programming to better reflect OISE’s breadth I appreciate it so much.” of research and academic programming. This – CPL Learner, 2016 means shifting from a current domestic market focus of teachers/principals to a broader market54% of educators across post-secondary (faculty, staff, administration), workplace learning (instructionalONLINE designers, e-developers, learning and talent managers) and professionals engaged in psychology and psychotherapy work across all sectors of education. In order for OISE CPL to deliver long-term sustainable revenue to OISE, a healthy direct enrollment revenue stream is required. A growth strategy for an effective direct-enrollment business is currently being developed by OISE CPL, focused on serving new markets. As a short-term response to immediate revenue pressure, the unit will continue to focus on the OISE CPL Contract Solutions.OISE CPL – 2016/17 Annual Report 15

OISE CONTINUING & PROFESSIONAL LEARNING “This was my first experien from a skeptic to an ambaPOSTSECONDARY PSE 2FO0U1N6D: ABTUIIOLNDSING content, but with people, PORTFOLIO digital presence and conv For post-secondary leaders Advancement in the PSE and educators. (Post-Secondary) portfolio is underway for 2017. In 2016, a curriculum framework for professional development was introduced to the PSE Curriculum Review Committee as a starting point for course development for this market.COMMUNITY COMMUNITY 2016: ADOPTING deliver these programs with PORTFOLIO NEW OPPORTUNITIES OISE CPL, and in 2016 these For education psychologists, programs were welcomed to coaches and counsellors. In 2015, the Faculty of Social the CPL Community portfolio Work moved their continuing and redeveloped for OISE. education programs and operations to the UofT School of Continuing Studies. The teaching teams –Solutions- Focused Brief Therapy and Bereavement Education – as OISE alumni, proposed toWORKPLACE LEARNING WLD 2016: REACHING assessment elements, it is & DEVELOPMENT NEW MARKETS aligned with the Canadian PORTFOLIO For all education Training Development professionals in the field The WLD (Workplace Learning Professional designation from & Development) portfolio the Institute for Professional of learning and talent redeveloped the Adult Learning Learning. The portfolio also development. Development Program (ALDP) responded to alumni demand which was first introduced in for two emerging skill areas: 2011 and delivered entirely Writing for Learner Engagement on-campus. Now offered and Learning Experience fully online, with improved Design which launched in 2016. learner outcomes and learnerPRE-K - 12 PK-12 I2N01D6EV: EINLVOEPSMTEINNGT NCOEUWRASQES: PORTFOLIO For education professionals As an accredited institution Cooperative Education Specialist Online serving early childhood, with the Ontario College of Environmental Education Specialist Partially Online Teachers, we invested in the Mathematics Primary and Junior Part 1 Online elementary and secondary redevelopment of 28 existing Mathematics Primary and Junior Part 2 Online school sectors. Additional Qualification courses, Mathematics Primary and Junior Specialist Partially Online and introduced another 10 new Teacher Leadership Part 1 Partially Online AQs, aligned with provincial Teacher Leadership Part 2 Partially Online requirements. Teacher Leadership Part Specialist Partially Online Orientation to Teaching in Ontario Student Assessment and Evaluation 16 OISE CPL – 2016/17 Annual Report

OISE CONTINUING & PROFESSIONAL LEARNING ience with a true online course, and I have to say I have gonembassador for change. Connections were made not just with the e, processes, social interactions, new communication tools,onveyance.” – CPL Learner NEW Direct Enrollment - Program PROGRAMS: Developments in 2016Solutions -Focused Brief Therapy (On-campus) A significant amount of development work wasBereavement Education (On-campus) completed in 2016. In total, 14 new courses(both migrated from Faculty of Social Work) were introduced, and 33 completely redeveloped to meet the needs of our learner markets and regulation bodies. Planning for new course development is already underway for 2017 across all portfolios. NEW RCOETUIRRSEED: COURSES: Presentation SkillsWriting for Learner Engagement (7 Weeks, Online)Learning Experience Design Fundamentals (7 Weeks, Online) REDEVELOPED COURSES (ALDP PROGRAM):Introduction to Adult Education (7 Weeks, Online)Instructional Design (7 Weeks, Online)Needs Assessment (7 Weeks, Online)Evaluation (7 Weeks, Online)Facilitation Skills (7 Weeks, Online) REDEVELOPED Primary Basic Partially Online + Primary Basic Online AQ COURSES: Junior Basic Partially Online + Junior Basic Online Junior Basic (Admin Focus) OnlineIntermediate Basic Dramatic Arts Partially Online Health & Physical Education Primary& Junior Part 1 + Part 2 Partially OnlineSenior Basic Dramatic Arts Partially Online Health & Physical Education Primary & Specialist Partially OnlineDramatic Arts Part 1 + Dramatic Arts Part 2 Partially Online Health & Physical Education Intermediate & SeniorDramatic Arts Specialist Partially Online Part 1 + Part 2 Partially OnlineHonour Specialist Dramatic Arts Partially Online Health & Physical Education Intermediate & SeniorEnglish as a Second Language Part 1 (Elementary Focus) Partially Online Specialist Partially OnlineEnglish as a Second Language Part 1 (Secondary Focus) Partially Online Mathematics Primary and Junior Part 1 + Part 2 Partially OnlineEnglish as a Second Language Part 1 (Secondary Focus) Online Mathematics Primary and Junior Specialist OnlineEnglish as a Second Language Part 1 (Elementary Focus) OnlineEnglish as a Second Language Part 2 Partially Online + OnlineEnglish as a Second Language Specialist Partially Online + OnlineOISE CPL – 2016/17 Annual Report 17

OISE CONTINUING & PROFESSIONAL LEARNINGEXPANDING OUR GLOBAL REACH CONTRACT SOLUTIONS AWARDED 12 INTERNATIONAL, 10 DOMESTIC19 DELEGATIONS HOSTED 14 13 INTERNATIONAL, 1 DOMESTICContract Solutions – By the Numbers • OISE Offices of the Dean and Associate Dean – Research, International &In 2016, OISE CPL’s contract solutions Innovation, introducing OISE CPL as theperformance was stellar. The division, with no institutional responder to incoming serviceincrease to full-time administration, doubled contract queriesdelivery of its contracts for the year, improved itsbusiness acquisition ratio significantly, increased • Improving proposal writing andthe average deal size three-fold and achieved presentations with a client-centric approachtotal revenue of 2.7M against a decade averageof 574k. These results are attributed to: • Improving client engagement strategies – using video conferences extensively rather • Proactively reaching selective markets than traditional travel through Ministries of Education seeking teacher education reforms (OISE CPL • Focusing on winning larger volume RFPs played to the strengths of a robust which had further international support PK-12 Portfolio with ample learning by Canadian Trade Commissioners and content and the shortage of 69M school Global Affairs Canada teacher worldwide)31RFP / 61% 1.6:1SUCCESS RATE PROPOSAL PROPOSAL TO 313% RESPONSES CONTRACT RATIO YoY ACQUISITION IMPROVEMENT18 OISE CPL – 2016/17 Annual Report

OISE CONTINUING & PROFESSIONAL LEARNING EuropeANmoerrtihca Africa AsiaASmoeurtihca Australia4 YEAR AVERAGE 272 $48K $575K 12 TOTAL AVERAGE AVERAGE PARTICIPANTS DEAL SIZE ANNUAL REVENUE TOTAL # OF CONTRACTS 1,838 $142K $2.7M2016 RESULTS 575% 196% 370% 19 63%OISE CPL – 2016/17 Annual Report 19

OISE CONTINUING & PROFESSIONAL LEARNINGNEW PARTNERSContract Solutions – Building PartnershipsOISE CPL has developed a partnership strategy beginning with Letters of Intent for Collaboration(LOIs) for Canadian education services organizations with international reach and complementaryinterests to those of OISE and OISE CPL. In the Fall of 2016, OISE CPL established LOIs withRight-to-Play (a leading Canadian NGO) and Education First (a leading international education travelorganization with Canadian head quarters) – both of which boast many talented OISE alumni.Right To Play (RTP) and OISE Continuing & OISE and Right to Play – Signing the Intent to Collaborate,Professional Learning (OISE CPL) formally October 2016announced their intent to collaborate inOctober, 2016. With aligned values and goalsin providing access to quality education aroundthe world, together we plan to extend ourreach and advance joint program developmentopportunities both nationally and internationally.Right To Play has an international on-the-groundeducation services structure, which, combinedwith OISE’s quality curriculum, education reformand consultation expertise, will prove impactfulfor countries with extensive teacher shortagesand limited resources.Screen Images for two Education First / OISE CPL Education First and OISE CPL have come collaborative projects, 2016 together to partner on a teacher/principal professional education/tourism initiative with respect to the Vimy Centenary where OISE CPL has developed professional programs on how to teach secondary school students about Vimy within the context of today. Education First is managing the tour and engagement of Canada’s Veteran’s Affairs and various history associations to deliver an on-the ground experience for educators and students in France April 2017. This particular initiative has introduced OISE to an additional 100 post-secondary educators across Canada and has positioned the faculty as a leader in history education.20 OISE CPL – 2016/17 Annual Report

HOPIGEHRLAITGIHOTNSS Investing in systems to automate workflows which better serve the needs of our learners. 21

OISE CONTINUING & PROFESSIONAL LEARNINGOPERATIONS EFFICIENCYNew Enrollment Management SystemTechnologically and operationally speaking, 2016 It has simplified administrative processes withwas a pivotal year for OISE CPL as it transitioned its automated workflows, replacing numerousto a new, learner-centric enrollment management manual processes and resolved previous riskssystem. A procurement process began in 2015, for associated with data security and systemsa robust, client-centric single enrollment system maintenance and support, while centralizing theto replace the multiple legacy systems that had collection of all data.been in use for over a decade. This would mitigaterisk of system collapse from one of the antiquated Efficient Project Implementationservers the department had been using, streamlinenumerous manual processes for learners, The implementation of Destiny One from initialfacilitators and administrators through automation discovery to ‘go-live’ was accomplished in less than eight months, with one CPL employeeA Canadian company, Destiny Solutions, was dedicated to the full scope of the project.awarded the contract in 2016. Specializing in the 1232.25 hours were dedicated to the project,non-traditional education market, the Destiny One which includes project management, dataplatform is used by continuing education university population, business process modelling,teams across North America such as eCornell, configurations, user acceptance testing (UAT),Stanford, Penn State Global and the University of public view customization and training. ThisToronto’s School of Continuing Studies. streamlined approach was so successful, the project came in $16,000 under budget, and CPLLaunched within OISE CPL in September 2016, has been asked to present at a conference inDestiny One creates an effortless registration 2017 as a case study on effectively leading aexperience for learners by streamlining the team in system implementation.registration processes across all CPL portfolios.LEGACY CONTEDREG AQOAS 1 FULL TIME DESTINY EMPLOYEE 159 BUSINESS DAYS 1,232 PROJECT HOURS $16K COMPLETED UNDER BUDGET22 OISE CPL – 2016/17 Annual Report

OISE CONTINUING & PROFESSIONAL LEARNINGTech-Savvy TeamAs a learner-centred department, the core OISE CPL introduced the term ‘minimal presence’CPL team and sessional facilitators constantly to the sessional facilitation team in 2016 whichexplore interesting and relevant methods of requires sessional facilitators to have a minimalengaging audiences with technology. In 2016, the online presence for all courses delivered.OISE CPL administration team (with the guidance This may be as simple as using the Learningand consultation of OISE Education Commons) Management System (LMS) to house learninginvested in a mobile video conference console assignments or course outlines or as advancedin order to effectively manage video conferences as introducing various media (inclusive of social)internationally (in markets where network to facilitate a course.connectivity can be sporadic). In 2016, the CPL facilitation team embracedEducation Commons introduced CPL to Vidyo minimal presence as over 90% of all courses aresoftware and organized a video conference now accompanied by an online course repositoryconsole which the unit has used daily for and our online and blended facilitation hasvideo conference calls as well as hosting/ diversified to include the use of web conferencesleading webinars and synchronous facilitated (Vidyo, Google Hangouts), co-construction/classes. Additionally, the CPL team has further collaboration learning tools (Google Docs,leveraged TechSmith Relay – a screen casting Pages, TAKK), screen casting (Videothread,tool – to deliver proposals to prospective Techsmith Relay) and social (Twitter).international clients and to provide department/communications updates to the sessional In 2016, CPL began hosting courses with Openfacilitator team. EdX, an open source platform that is scalable, and provides an intuitive user interface for both learners and course developers. Streamlining Paper-based Filing Processes 6,318 During the summer of 2016, the CPL office began streamlining RECORDS WERE processes for archiving learner DIGITIZED OVER files, moving away from TWO MONTHS historical paper-based filing practices. As a part of this process, a total of 6,318 existing paper-based learner files and documents were digitized over the summer months, and are now securely stored with nightly backups on OISE’s servers.OISE CPL – 2016/17 Annual Report 23

CHETANOIGLGMHEAMNLGITUGENMH&ITETSNYT Be learner-centric in all that we do. Promote a culture of generosity, and align team structure, operations and program solutions to the needs of education professionals.24

OISE CONTINUING & PROFESSIONAL LEARNINGTALENT ENGAGEMENTCPL Administration TeamWith the introduction of a new registration/ CPL actively encourages professionalenrollment management system which broughtsignificant automation to manual processes, the development and has implemented supports forCPL team underwent a team restructure whichresulted in all roles undergoing a review and formal professional development activity. In 2016,refresh of role descriptions. This resulted in: CPL colleagues participated in multiple formal and informal professional learning activities:• Streamlined job descriptions: from ten 2PURSUING 3ATTENDED different role descriptions to five, M.ED PART-TIME PROFESSIONAL and we welcomed four new colleagues to CONFERENCES the team. 3PARTICIPATED 10SAN ANTONIO • QUEBEC CITY • TORONTO IN CPL ENGAGED IN• Introduced new roles: PROGRAMS OISE / UofT COMMITTEESPortfolio Solutions Officer and Manager,Community Engagement & Marketing9COLLEAGUES 4NEW ON TEAM CPL COLLEAGUES RESEARCH, INTERNATIONAL & INNOVATION Elisabeth Rees-Johnstone EXECUTIVE DIRECTOR Evelyn Wilson Allie Houghton Maggie Xu ASSOCIATE DIRECTOR MANAGER, COMMUNITY BUSINESS OFFICER PK-12 LEARNING ENGAGEMENT & SOLUTIONS MARKETING Samantha Barnard Janice Spencer Andrew ChiangPORTFOLIO SOLUTIONS PORTFOLIO SOLUTIONS TECHNOLOGY SUPPORT OFFICER, PK-12 OFFICER, WLD, PSE, & ADMINISTRATION COMMUNITYCrystal Omeziri Tionie McLean OISE PROGRAM PROGRAM GRAD STUDENT ASSISTANT ASSISTANT ADMINISTRATIVE SUPPORTOISE CPL – 2016/17 Annual Report 25

OISE CONTINUING & PROFESSIONAL LEARNING“I am very impressed with CPL Facilitation Teamthat well-thought-out andfair contract, and I am just In 2015, OISE CPL established a staff awarddelighted to be returning to for continuing education teaching excellenceOISE where I started.” which acknowledges a sessional facilitator – CPL Facilitator who has not only delivered a fantastic teaching experience but who has also demonstrated great“I have thoroughly enjoyed collaboration with fellow facilitators and the CPLthe experience. Thanks so administration team. Recipients of this award aremuch for the opportunity. I acknowledged at our annual ‘Welcome’ every Fallreally hope that I’ll have the where CPL hosts a breakfast for all facilitatorschance to do it again!” and each recipient has their name engraved on – CPL Facilitator our CPL plaque, receives a small gift and CPL makes a contribution to the facilitator’s education36 26%DEVELOPER +10 YEARS charity of choice. CONTRACTS WITH OISE CPL In 2016, we continued our tradition of recognition535 10%FACILITATOR LESS THAN 2 YEARS and a welcome back breakfast in addition to CONTRACTSWITH OISE CPL making enhancements to our facilitator on- boarding processes, an improved facilitator handbook and a highly improved self-service system as a result of a new enrollment management system. OISE CPL Sessional Facilitators during a ‘Welcome Back’ presentation, OISE Library, August, 201626 OISE CPL – 2016/17 Annual Report

OISE CONTINUING & PROFESSIONAL LEARNINGCOLLABORATION HIGHLIGHTSACROSS OISE: AROUND UofT:LEADERSHIP IN ACTION FOR OISE MANAGERS CONSULTING – FACULTY OF PHARMACYOISE CPL designed, developed and delivered a In support of Dr. Anna Taddio’s research atcustom leadership development action learning the Faculty of Pharmacy around improvingsolution for OISE professional managers. Outputs vaccination rates for school children, CPL hasof this program included: been providing insight into working effectively with district school boards and also linking • Idea growth for OISE academic planning vaccinations to the health curriculum through effective teaching strategies. • Implementation of new committees FACULTY OF MEDICINE COLLABORATION • Cross-departmental team building. Following CPL’s successful implementation of the Destiny One enrollment management system,ACHIEVING CATEGORY 4 COMPENSATION the Faculty of Medicine has teamed up with CPLWITH AFFORDABLE AQ COURSES to share Destiny One licensing, as well as CPL’sTo facilitate MT and MA graduates achieving knowledge and best practices for implementation.category 4 compensation, OISE CPL is offering By partnering in Destiny One, both divisions willdiscounted registration fees ($190 per course) for share an economy of scale, reducing the overallgraduating students to complete their additional licensing fee for each party.qualifications. PARTNERING WITH EDUCATION COMMONS UNIVERSITY OF TORONTO SCHOOLS (UTS) CPL and Ed Commons partnered in multiple UTS and CPL joined forces to collaborate in the initiatives in 2016, including development of an online, self-directed course for history teachers around the 100 year celebration • Creating an e-console for the Building of the battle of Vimy Ridge. Three UTS educators Leadership for Change program, which and CPL staff co-developed four 1-hour emphasized “make it easy” technology for workshops to be delivered to school leaders at the facilitation team the Vimy celebrations in France in 2017. • Provided IT consultation for various IN OUR COMMUNITY: contracts DISTRICT SCHOOL BOARDS & SCHOOLS • Partnered in risk management / privacy/ CPL partners with district school boards to offer quality assessments for OpenEdX for customized additional qualification and Principal both international and domestic qualification courses, and to arrange school visits custom solutions for visiting educator delegations. In 2016, CPL ran courses/arranged school visits in five district school FINANCIAL CONTRIBUTION 2016/2017: boards, and hired outstanding district school board staff both to teach courses and also to present to$2.1M CONTRIBUTION TO international delegations at OISE. OISE OPERATING BUDGET CANADIAN BUSINESSES PLUS CPL was invited to speak and consult with $194K DUTOINRIOETCISSTELY various learning and development teams in 2016 from multiple organizations, including: Manulife, TD, Federation of Canadian Municipalities, Canadian Tire, SunLife and the Heart and Stroke Foundation.OISE CPL – 2016/17 Annual Report 27

OISE CONTINUING& PROFESSIONAL LEARNINGOntario Institute forStudies in Education5-103 252 Bloor Street WestToronto, ON M5S [email protected]/cplProduced by OISE Continuing & Professional Learning, February 2017.