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Eaton University EMEA2017 EMEAProgram CataloguePersonal, Functional and Leadership Skills

Eaton University 2017 Program CatalogueTable of Contents LEADERSHIP SKILLS 19 3 eLearning Courses 19NOMINATION AND ENROLLMENT METHODS 3 The Frontline Leader Core 5 Invitation Only 20 Self-Enrollment More eLearning Courses for Leaders 21 22TRAINING PARTICIPANT ETIQUETTE 4 Virtual Programs 23 Classroom Environment 4 Career Power for Managers Virtual Environment 24 Communicating for Leadership Success 25PERSONAL SKILLS Delegating with Purpose 25eLearning Courses Front Line Leader Development Program 26 5 26 Business Acumen 6 Classroom Programs Communication 7 Achieving Performance Excellence Workshop 27 Change Management 7 Assessment and Selection 27 Managing Your Career 8 First Time Manager 27 Personal Effectiveness 9 Front Line Leader Development Program Strategic Thinking/Problem Solving 9 Valuing Inclusion & Diversity 28 College of Personal Skills Eaton Leadership Center Programs: 28 28Virtual Programs Eaton Leadership Center Homepage 28 Change Management Practitioner Virtual Workshop 10 Leadership Model Toolkit (NEW) 28 Conflict Management 11 Powerful Feedback (NEW) 28 Eaton Decision Effectiveness 11 28 Effective Cross-Cultural Communication 12 FUNCTIONAL SKILLS 28 English Learning Training – GoFluent 12 Functional College Courses 28 Foundational Finance for Non-Financial Managers 13 EHS 28 Insights Discovery 13 Engineering 28 Virtual Presentation Skills 14 Finance 28 Writing & Managing Emails (NEW) 14 Human Resources 28 28Classroom Programs Information Technology 28 Crucial Conversations Manufacturing Finance for Non-Financial Managers 15 Continuous Improvement 29 Leadership Presentation Skills 15 Factory Skills Organizational Change Management 16 Manufacturing Engineering 29 Personal Impact and Leadership 16 Materials Management 30 Present to Win 17 Operations Management 18 Program Management 31 Quality Sales and Marketing Supply Chain EMEA Instructor-Led Programs Crisis Media Training and Developing Key Messages for EMEA Foundations for Plant Manager Excellence Front Line Leadership – Manufacturing Excellence: Processes and Tools to Get Better Negotiation Skills TrainingClassroom Programs Virtual Programs eLearning Courses 2

Nomination and Enrollment MethodsNomination and Description Programs Target AudienceEnrollment MethodsInvitation Only Used when employees are required Compliance Participants defined by program sponsor, to take a program or online course • HR , Law, IT function, or talent organization based onSelf-Enrollment and the audience can be defined • Government Contract Compliance selection criteria for the program. through HR or other data or systems. Function/Role Specific Also used for programs with small • Crisis Media Training offerings and highly-specialized • EBE Assessor Training selection criteria. • FLL Manufacturing Excellence • Negotiation Skills • Plant Manager Manufacturing Excellence • Quality/Project Management • Zone Programs Leadership • Front Line Leader, First Time Manager, APEX Leadership Series, Assessment and Selection, Valuing Inclusion & DIversity Foundational • English Training – Go Fluent Employee selects program based upon Leadership All salaried individual contributors and development needs and registers for a • DDI Communication and Delegation MOPs within SB 5-12, based on their program via the Eaton University development needs. Classes & Registration System, or Foundational LMS. • Eaton Decision Effectiveness Employees are accountable for clearing • Effective Cross Cultural with managers prior to registering. Communication • Insights Discovery • Virtual Presentation Skills • Crucial Conversations • Finance for Non-Financial Managers • Leadership Presentation Skills • Organizational Change Management • Personal Impact and Leadership • Online and virtual personal, functional, leadership development courses 3

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Personal SkillseLearning CoursesThe following is a list of recommended eLearning Courses for building Foundational skills. For more eLearning options, visit the Classes& Registration System.Business AcumenA strong knowledge of your business can help you create and implement strategies more effectively. Learn more about Eaton and ourcustomers with these helpful courses.Course Name Languages and Codes English: SSEUWWCWSCreating a Winning Strategy – Welch Way Offering Test Yourself: SSEUWWTYWWCWSThis strategy-planning course is intended for mid-level and senior leaders eeking additional developmental French: SSEUWWCWS _Frmaterials on how to build effective Eaton Strategic Plans and have already completed M-Power and existing Test Yourself: SSEUWWTYWWCWS _FrEBS development programs. Creating a Winning Strategy guides leaders through the key strategic tasks ofassessing the playing field and the competition, choosing a plan of action, and defining and executing a winning English: SSEUWWFNMstrategy. The course takes eight to 10 hours to complete and is divided into several modules, allowing you to Test Yourself: SSEUWWTYWWFNMcomplete courses as your schedule permits. French: SSEUWWFNM_FrFinance for Managers – Welch Way Offering Test Yourself: SSEUWWTYWWFNM_FrThis course provides you with a broad introduction to financial management concepts, tools and actionableresources to help you become a better manager and improve your decision-making processes. The course isdivided into seven sections on topics such as telling your story through financial reporting and measuring thefuture with capital budgeting. Concluding comments from Jack Welch help you understand how all the elementsof financial management fit together.Innovation and Agility – Welch Way Offering English: SSEUWWIA Test Yourself: SSEUWWTYWWIAThis course is intended for mid-level and senior leaders that are seeking additional developmental materials towork better with speed and decisiveness. The Innovation and Agility course focuses on dispelling myths of what French: SSEUWWIA_Frinnovation really is (it’s not about being genius) and presents practical steps that can be taken immediately to help Test Yourself: SSEUWWTYWWIA_Fryou build a nimble adaptive organization. This course requires a total time investment of eight to 10 hours tocomplete and is divided into several modules, allowing you to complete courses as your schedule permits. English: SSEUWWOPEX Test Yourself: SSEUWWTYWWOPEXOperational Excellence – Welch Way Offering French: SSEUWWOPEX_FrThe study of operations management and the adoption of best practices exist for one reason: because no business French Test Yourself:stands alone – at least not for long. This 10-part course presents a detailed study of operations management, SSEUWWTYWWOPEX_Frincluding operational efficiency, capacity analysis, production errors, inventory and supply chain management,improving team productivity, best practices in operational management, projecting costs, operational redesign, anda session wrap-up. 5

Personal SkillseLearning CoursesCommunicationEaton employees communicate all day every day – through face-to-face meetings, email, teleconferences and more. Mastering thevarious methods of communication can help you succeed with customers, colleagues and leaders. These courses provide guidance onthe most common communications challenges.Course Name Languages and CodesBusiness Writing: How to Write Clearly and Concisely English: SSEUBWHTWCCThis course covers the importance of using short, familiar words, appropriate connotations, specific language German: SSEUBWHTWCC_Geand transitional phrases to make your written communications easier to understand. You will learn best practicesfor organizing content logically and driving your readers to action. English: SSEUICCR French: SSEUICCCR_FrImproving Communication in Cross-Cultural Relationships German: SSEUICCCR_GeThis course walks you through best practices and strategies for dealing with cultural differences and adjusting your Spanish: SSEUICCCR_Spcommunication style. You will start to recognize behaviors that hinder cross-cultural communication and learn waysto overcome them. English: SSEUICLE French: SSEUICLE_FrInterpersonal Communication: Listening Essentials German: SSEUICLE_GeThis course demonstrates how active listening techniques can help you better interact with others, and how Spanish: SSEUICLE_Splistening helps you formulate feedback to verify that you have correctly understood what others have said. English: SSEUWCRRC_EnWorkplace Conflict: Recognizing and Responding to Conflict French: SSEUWCRRC_FrUnresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict German: SSEUWCRRC_Gethan achieving your goals. When you address conflict properly, you can enhance your creativity and strengthen Russian: SSEUWCRRC_Ruyour relationships. This course explains the types of conflict situations you are likely to face in the workplace and Spanish: SSEUWCRRC_Spdescribes appropriate responses depending on the outcome you want. English: SSEUNECOMMNegotiation Essentials: CommunicatingThis course describes ways you can communicate effectively in a negotiation. It discusses how to set the tonefor a negotiation, make an effective and clear proposal, and respond positively to the other party in thenegotiation. 6

Personal SkillseLearning CoursesChange ManagementChange Management is a critical competency for leaders at all levels. These courses provide best practices in the industry, and at Eaton,for leading people through change.Course Name Languages and CodesChange Management at Eaton Czech: EUAP_FLL_CME-CZE Danish: EUAP_FLL_CME-DANLeaders at all levels must consider Change Leadership as a critical competency for enabling change in an English: EUAP_FLL_CMEorganization. In order to meet our strategic objectives, it is critical that we build the strategic capability to Finnish: EUAP_FLL_CME-FINincrease Eaton’s capacity for change, making Change Management a core competency and Eaton a change French: EUAP_FLL_CME-FREready organization. Upon completion of this course, participants will understand: German: EUAP_FLL_CME-GER Italian: EUAP_FLL_CME-ITA  The elements of change Polish: EUAP_FLL_CME-POL  Why a change management process is important Portuguese: EUAP_FLL_CME-PORT  Where there is resistance and barriers to change and how to address them Romanian: EUAP_FLL_CME-ROM  Why sponsorship is important in managing change Spanish: EUAP_FLL_CME-ESP  The ROI or financial impact of an effective/ineffective change management process Serbian: EUAP_FLL_CME-SRB  What ADKAR is and how it can support the change management process  The leader’s role in managing changeManaging Your CareerTake control over your own professional development and career advancement with this eLearning series. Learn how to recognize careermoves that work for you, strengthen relationships with your boss, build a wide professional network and more.Course Name Languages and Codes English: EUCPECareer Power for EmployeesThis eLearning course empowers you to navigate your career at Eaton. You’ll learn to identify your ideal career English (eLearning): EUCPMfit, assess your reputation and solicit feedback from others, identify multiple career choices that meet your needs English (Instructor-Led): ETNCPMVILand Eaton’s needs, as well as learn how to prepare for a career conversation with your manager. English: SSEUMYCPNECareer Power for Managers French: SSEUMYCPNE_FrAs an MOP, you already know that each employee is different, and must be managed as an individual. In this German: SSEUMYCPNE_GeeLearning course, you’ll explore multiple strategies to enhance career satisfaction and success, learn to tailor Spanish: SSEUMYCPNE_Spyour coaching approach to meet individual employee needs, and use a dialogue structure for career Russian: SSEUMYCPNE_Ruconversations. English: SSEUMYCYYB_En French: SSEUMYCYYB_FrManaging Your Career: Professional Networking Essentials German: SSEUMYCYYB_GeThis course provides you with the essential communications skills for building strong professional relationships and Spanish: SSEUMYCYYB_Spmaintaining an effective network of business contacts. Russian: SSEUMYCYYB_RuManaging Your Career: You and Your BossThis course teaches strategies for building a strong professional relationship with your boss. It explains variousways you can become aligned with your boss and even how to give your boss constructive feedback. 7

Personal Skills eLearning CoursesPersonal EffectivenessAchieve your goals and the goals of your business/function by enhancing your personal effectiveness. In addition to managing your timeand balancing priorities, personal effectiveness also includes how you work with others and contribute to team success. Learn how tomaximize your effectiveness for the best results.Course Name Languages and CodesBeing an Effective Team Member English: SSEUBETM_En French: SSEUBETM_FrIf you want to be an effective team member, your challenge is to put the team first, which means maximizing your German: SSEUBETM_Gecontributions to help the team accomplish its purpose. This course covers strategies and techniques to help you Russian: SSEUBETM_Rubecome an effective and valued member of your team. Specifically, you will explore ways for adopting a positive Spanish: SSEUBETM_Spapproach to being on a team, like recognizing the benefits of working on a team and learning to tolerate team Turkish: SSEUBETM_Trmember differences. You'll also learn how to work proactively and collaboratively with members of your team asyou achieve your team's goals.Optimizing Your Work/Life Balance: Analyzing Your Life Balance English: SSEUOYWLBAYLB French: SSEUOYWLBAYLB_FrThis course highlights techniques you can use to analyze your current work/life balance and overcome obstacles German: SSEUOYWLBAYLB_Gethat keep you from achieving that balance. You will leave the course with a map to help you lead a more equalized, Spanish SSEUOYWLBAYLB_Spfulfilled life.Time Management: Planning and Prioritizing Your Time English: SSEUTMPPYTThis course teaches you how to analyze your goals, break those goals into tasks, and prioritize those tasks for French: SSEUTMPPYT_Frbetter time management. You will also learn how to schedule tasks in ways that help you effectively meet German: SSEUTMPPYT_Gedeadlines. Polish: SSEUTMPPYT_Po Russian: SSEUTMPPYT_RuUsing Emotional Intelligence on the Job Spanish: SSEUTMPPYT_SpThis course explores the latest emerging trend in the corporate world – understanding how your behaviors,moods and impulses affect those around you, and how you can manage them to best suit each situation. English: SSEUUEIOTJ French: DDEUUTIOTJ_Fr Spanish: SSEUUEIOTJ_SpThe Value of Peer Relationships English: SSEUTVPR English: SSEUWIEMThis course evaluates the benefits of peer relationships and explores how you can cultivate those relationshipsto make your organization more collaborative and competitive.What is Emotional IntelligenceThough business does revolve in great part around facts and figures, emotion plays a significant role in theworkplace. This Business Impact explores the aspects of Emotional Intelligence and its importance in light ofgeneral IQ. 8

Personal SkillseLearning CoursesStrategic Thinking/Problem SolvingWhether you are new to thinking strategically or have managed strategic projects in the past, these courses provide you with the basics ofsuccessfully solving problems and driving projects to completion.Course Name Languages and Codes English: EUA3PSA3 Problem SolvingThis overview of A3 Problem Solving is designed for Eaton employees at all levels. You will learn about thePlan-Do-Check-Act (PDCA) framework and how it provides a systematic approach to solving problems byfollowing a sequence of steps.Eaton Decision Effectiveness English: EUEDEEEaton leaders are required to make decisions every day. While some decisions have a bigger impact than others, it isimportant that leaders are intentional in the decision they make. This course introduces individuals to the Eaton DecisionEffectiveness framework. The purpose of the framework is to provide guidance when making decision, but does not serveas a checklist. It also introduces the impact of biases on decision making.Problem Solving: The Fundamentals English: SSEUPSTF French: SSEUPSTF_FrThis course takes you through the essentials of problem solving, including the five types of mind traps, how to German: SSEUPSTF_Gecounteract the effects of problem-solving traps, recognizing activities and skills that can resolve specific problem Spanish: SSEUPSTF_Sptypes, and more.Project Management Fundamentals English: SSEUPMF German: SSEUPMF_GeThis course helps employees who are not professional project managers learn the fundamentals of successful Russian: SSEUPMF_Ruproject management.Project Management for Non-project Managers Simulation English: SSEUPMFNMSProject Management for Non-project Managers is a simulation designed to provide participants with theopportunity to practice project management skills in a secure, virtual environment before facing the challenge ofan actual, real-world project. Over the course of the simulation, participants will be tested on the objectives oftransitioning to project manager, managing an imposed project team, demonstrating effective leadership,monitoring project activities and quality, maintaining control of a project, and problem solving and recovering.Performing Risk Analysis English: SSEUPRAThis eLearning course explores both qualitative and quantitative risk analysis techniques. You’ll learn aboutqualitative tools like the probability and impact matrix, risk probability and impact assessment, and risk urgencyassessment. Quantitative risk analysis techniques include data gathering and representation, and quantitativemodeling techniques. This course provides a foundational knowledge base reflecting the most up-to-date projectmanagement information so you can effectively put principles to work at Eaton.Developing the Capacity to Think Strategically (NEW) English: SSEUDCTSWith the goal of helping you to develop your capacity to think strategically, this course describes what strategic thinking is– in particular, how it differs from operational thinking and strategic planning. It explores the personal traits of effectivestrategic thinkers, as well as some barriers to strategic thinking. And it describes ways you can help develop your capacityfor thinking strategically by recognizing the importance of being creative, being prepared to deal with the complexity ofdifferent levels and views, and being aware of what's going on inside and outside your organization.Developing the Strategic Thinking Skill of Seeing the Big Picture (NEW) English: SSEUDSTSSBPThis course describes how the ideas of systems thinking can help you elevate your perspective, become skillful at makingsense out of opposites and contradictions, and better understand cause and effect while managing your department. Italso explains actions you can take to encourage big-picture thinking, such as aligning your department goals with those ofthe organization, considering how your actions and decisions affect a variety of stakeholders, and identifying andanalyzing external factors. In addition, the course describes how understanding the organizational value chain can helpFyoou rcomnneoctrteo thpeeorrgsanoiznataionl'sdsetravteegyloanpdmstraetengtic rpelanssoanudr, cinetusrn,, igmpolemtoenttthheem Cmoorelleeffegcteiveoly.f Personal Skills. Personal Development Online Development Resources Eaton Knowledge Online Development Resources Corporate Learning Resources Online Development Resources 9

PPeerrssoonnaallSSkkilillsls VVirirttuuaallPPrrooggrraammssChange Management Practitioner Virtual WorkshopProgram OverviewThis workshop has traditionally been facilitated in the classroom, and is a pilot workshop in a virtual environment using Adobe Connect. ITconsists of eight two-hour sessions. Participants working in groups of three to five will be trained in the Prosci Methodology, which isbased on the ADKAR (Awareness, Desire, Knowledge, Action, Reinforcement) model for personal change, and acquire a profoundknowledge of the principles and concepts for effective management of change initiatives and sustaining long-term results.Learning OutcomesUpon completion of this program, Certified Practitioners will:• Have full access to the Prosci “Toolkit” of OCM tools and resources;• Work with project teams as a project leader, team member or coach/consultant; and• Be an active champion of OCM by identifying uses and educating others.Target AudienceDesigned for managers and individual contributors that need to support and manage change initiatives.PrerequisiteBusiness experience with deployment of change initiatives.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguages: English, ItalianCourse Code: ETNCMPVW 10

Personal Skills eLearning CoursesConflict ManagementProgram OverviewThis two-hour virtual program gives participants the skills and confidence to understand sources of conflict, shares techniques formonitoring their reactions and formulating a response, and shares strategies for effectively and proactively managing conflict.Learning OutcomesAfter completion of this program, participants will be able to:  Identify personal reactions to conflict and develop a healthy attitude toward conflict;  Assess all aspects of the conflict and take measures to avoid escalation;  Practice active listening and effective communication;  Identify effective responses to negative tactics; and  Identify the source of and determine the best solution to resolve a conflict.Target AudienceManagers and individual contributors who want to identify the sources and manage conflict effectively.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Code: ETNCMVEaton Decision EffectivenessProgram OverviewDecision Effectiveness is a three-hour Virtual Instructor Led Course designed to introduce the Decision Effectiveness Framework and itscomponents in order to improve the decision making process. The training provides a supportive learning environment to practice Eatonexamples and best practices.Learning OutcomesAfter completion of this program, participants will be able to:• Reinforce the importance of effective decision making at Eaton;• Understand the Decision Effectiveness Framework and its components to improve the decision making process; and• Recognize common biases in yourself and others to avoid limiting effectiveness.Target AudienceManagers and individual contributors who make business decision or needs to improve their decision making process.Enrollment ProcessInvitation OnlyLanguages and Course CodesLanguage: EnglishCourse Code: ETNEDEVIL 11

Personal Skills Virtual ProgramsEffective Cross-Cultural CommunicationProgram OverviewEffective Cross-Cultural Communication focuses on increasing awareness of the impact of culture when working with counterparts fromother countries. The course consists of two virtual instructor-led two-hour sessions. During the course, participants will learn keystrategies for leveraging their knowledge of a culture to build stronger relationships. GlobeSmart Cultural Dimensions will be reviewed asa language to understand multicultural work styles. Participants will also develop their communication approach in order to adjust whencommunicating with global business colleagues both virtually and in person.Learning OutcomesAfter completion of this program, participants will be able to:• Increase personal awareness on how culture impacts business interactions;• Gain knowledge of the “Why” behind common behaviors influenced by culture;• Develop strategies to bridge cultural gaps and leverage similarities with a global mindset approach; and• Map learning to action items to improve effectiveness on the job.Target AudienceProfessionals and Managers of People interested in learning strategies to build effective relationships when working globally.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Code: ETNECCCEnglish Learning Training – GoFluentProgram OverviewThis on-demand, distance business English training offers:• A blended approach which combines individual phone lessons, eLearning and virtual classes;• High flexibility (classes can be scheduled up to 30 minutes before start and cancelled up to six hours before start);• 24/7 availability of mother tongue teachers; and• Individual lessons customized to the learner’s need.Learning OutcomesGo Fluent lessons include:• 30 phone lessons (30 minutes each) with a mother tongue teacher to be completed within a year, complemented by homework between sessions; and• 12 months of access to the eLearning platform including: virtual classroom, videos and articles, grammar and vocabulary guides, and business modules (how-to guides for business scenarios).Target AudienceMost suitable for intermediate and higher intermediate individual contributors and managers, frequent travelers and sales professionalswho need to improve their English.Enrollment ProcessInvitation OnlyLanguages and Course CodesLanguage: EnglishCourse Code: ETNGF 12

Personal Skills Virtual ProgramsFoundational Finance for Non-Financial ManagersProgram OverviewFoundational Finance for Non-Financial Managers is a virtual program consisting of two 90-minute sessions. The workshop is customizedto Eaton’s financial management approach and is designed to provide participants with a basic understanding of financial statements,Eaton financial metrics, and accounting concepts.Learning OutcomesAfter completion of this program, participants will be able to:• Articulate Eaton’s finance metrics and goals;• Apply Eaton’s financial approach to managerial decisions; and• Put financial measures in context in order to communicate more effectively in meetings and in other business conversations.Target AudienceNon-financial professionals from all business units who need to obtain or enhance their basic understanding of business finance.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Code: ETNFFNFMInsights DiscoveryProgram OverviewInsights Discovery is a two-and-a-half hour session designed to help you better understand yourself and others. Participants explore theirunique personalities, develop their interpersonal skills, improve their communication and create better personal and professionalrelationships. This program also includes online self-assessment to create an Insights Discovery Personal Profile. An Insights expert willtake each person step-by-step through their profile during the Discovery session.Learning OutcomesAfter completion of this program, participants will be able to:• Understand the working style and how it impacts others;• Improve team-building and team performance; and• Create a more positive, productive environment.Target AudienceIndividual contributors and Managers of PeopleEnrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Code: ETNID 13

Personal Skills Virtual ProgramsVirtual Presentation SkillsProgram OverviewThis course is an interactive webinar with two 90-minute sessions that prepare participants to deliver effective presentations online.Session One, teaches participants how to analyze the audience and organize ideas in order to prepare for delivering visuals; use appropriatevolume, inflection, pace, word choice for the virtual environment; and manage Q&A sessions. In Session Two, small groups of participantsdeliver 10-minute presentations and receive feedback and coaching from the instructor and their peers.Learning OutcomesUpon completion of this program, participants will:• Understand how to plan and organize an effective virtual presentation;• Use the appropriate presentation and interactive tools to engage the audience; and• Develop vocal and verbal delivery skills that enhance their image as communicators.Target AudienceIndividual contributors and managers whose jobs include presenting, training, selling or leading meetings using web presentation tools.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Code: ETNVPSWriting & Managing Emails (NEW)Program OverviewEmail is one of the most powerful communication tools that you have as a remote leader. With the strategies that you’ll learn in this program,you’ll be more efficient, productive and successful in all of your written and electronic communication. This two-hour interactive virtualworkshop will give best practices on how to become more efficient with your email and save time.Learning OutcomesUpon completion of this program, participants will learn:• The importance of analyzing and improving emails you send;• A simple format for writing email that is easy to read, easy to understand and gets action;• How your tone, style, and grammar in communications lead to either sabotage or success;• How to manage volume and quality of correspondence, inside (and outside) of your organization, by declaring W.A.R. on email;• Habits to immediately develop that will carry you to success; and• Personal effectiveness and better time management.Target AudienceDesigned for managers and individual contributors who are aiming to improve their email time management skills.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Code: ETNWAME 14

Personal Skills Classroom ProgramsCrucial ConversationsProgram OverviewCrucial Conversations is a two-day program that strengthens participants’ communication abilities to achieve successful project results by:• Developing the skills needed to establish constructive conversations at all levels of the organization;• Learning the skills and tools needed to build alignment, agreement and constructive interpersonal communication within a team; and• Learning how to deal with emotional situations, and how to persuade others when pressure is high and opinions differ.Learning OutcomesAfter completion, program participants will be able to:• Resolve disagreements;• Build acceptance rather than resistance;• Speak persuasively; and• Foster teamwork and better decision-making.Target AudienceDesigned for managers, project managers and individual contributors that work in a team or manage a team.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Code: CITCCPMSFFinance for Non-Financial ManagersProgram OverviewFinance for Non-Financial Managers is a one-and-a-half-day financial workshop, customized to Eaton’s financial statements, which will:• Provide participants with a better understanding of financial statements, metrics and concepts; and• Teach participants how to be more effective at managing their financial resources and make better financial decisions.Learning OutcomesAfter completion of this program, participants will be able to:• Discuss Eaton’s financial goals;• Analyze financial statements;• Calculate selected financial measurements;• Judge performance; and• Make decisions that maximize shareholder value.Target AudienceDesigned for non-financial supervisors, managers and professionals from any business division that need to understand business finance.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguages: English, Italian, Dutch, Polish and SpanishCourse Code: ETNFNFM 15

Personal Skills Classroom ProgramsLeadership Presentation SkillsProgram OverviewLeadership Presentation Skills is a two-day program that gives participants the skills and confidence to organize and deliver effective andcompelling presentations to both small and large groups. During the program participants will:• Learn how to structure and prepare a clear and thorough presentation, and how to effectively use visuals to enhance the wanted message;• Learn and practice a series of core skills to maximize their control and impact when communicating with a group; and• Learn how to handle questions and audience interaction.Learning OutcomesUpon completion of this program, participants will be able to:• Develop and deliver presentations that are clear, compelling, and effective; and• Further adapt their new skills to maximize their control and impact in a variety of communications situations.Target AudienceDesigned for managers and individual contributors that want to develop their presentation skills and who are making presentations tosmall or large groups.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguages: English, French, German, Italian, Portuguese, SpanishCourse Code: ETNLPSOrganizational Change ManagementProgram OverviewParticipants in this two-and-a-half day workshop will be trained in the Prosci Methodology, which is based on the ADKAR (Awareness,Desire, Knowledge, Action, Reinforcement) model for personal change, and acquire a profound knowledge of the principles and conceptsfor effective management of change initiatives and sustaining long-term results.Learning OutcomesUpon completion of this program, Certified Practitioners will:• Have full access to the Prosci “Toolkit” of OCM tools and resources;• Work with project teams as a project leader, team member or coach/consultant; and• Be an active champion of OCM by identifying uses and educating others.Target AudienceDesigned for managers and individual contributors that need to support and manage change initiatives.PrerequisiteBusiness experience with deployment of change initiatives.Enrollment ProcessSelf-EnrollmentLanguages and Course Codes:Languages: English, ItalianCourse Code: LODOCMPC 16

Personal Skills Classroom ProgramsPersonal Impact and LeadershipProgram OverviewPersonal Impact and Leadership is a two-day course that provides you with clear feedback on how you impact others, what yourstrengths are, and what competencies you need to improve. Participants will learn:• How to develop your ability to respond in appropriate ways to changing circumstances to create the results you require;• Tips on how to improve your relationship and networking skills to better influence those around you;• Ways to take initiative and responsibility more readily in your current role; and• How you can improve your personal influencing capability.Learning OutcomesAfter completion, participants will be able to:• Drive their development and career progression;• Understand how to influence without necessarily having the authority over others;• Be better able to network and build relationships;• Understand meeting dynamics and how to affect them;• Be able to use spontaneity in communication;• Recognize and manage their impact on others;• Understand what motivates people;• Explore their values and express what is important to them; and• Take initiative and responsibility more readily.Target AudienceDesigned for managers and individual contributors whose work involves influencing others without necessarily having the title or authorityto do so. Also for employees who want to respond more appropriately to changing circumstances and how to take responsibility for theirown effectiveness and career progression as well as leading others informally.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Code: ETNPIAL 17

Personal Skills Classroom ProgramsPresent to WinProgram OverviewThis one-day program by best-selling author and executive coach Connie Dieken presents a powerful new approach to preparing forpresentations. Participants will:• Experience compelling video modules throughout the day as Dieken lays out the Present to Win methodology;• Hear from Eaton-certified facilitators who guide participants through team-based exercises based on a case study that brings the methodology to life;• Discover how to connect with any audience, convey the right amount of information in the right order, and convince their audiences to take a specific action step; and• Apply what they learned to elevate an upcoming presentation of their own.Learning OutcomesAt the end of this program, participants will be able to:• Design an influential message that matters;• Develop complex material into a succinct framework; and• Deliver it confidently.Target AudienceDesigned for managers and individual contributors in all businesses and functions that need to develop meaningful messages to securesupport for ideas or projects.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Code: ETNPTW 18

Leadership SkillseLearning CoursesThe following is a list of recommended eLearning Courses for building Leadership skills. For more eLearning options, visit the Classes &Registration System.The Frontline Leader Core 5 Languages and Codes English: AGBTPPCourse Name English: FLLGRBuilding Team Pride and PurposeParticipants in this course will understand the roles team pride and purpose play in accelerating team English: AGHSSproductivity, learn to demonstrate a set of key actions that build a team’s purpose, and improve communication English: FLLPCFabout team goals. English: AGPQGLGiving RecognitionThis module teaches participants how to acknowledge efforts and results in meaningful and appropriate ways.Front Line Leaders will discover that recognition is a powerful tool everyone can use to build better workingrelationships and encourage others.The Hallmarks of Supervisory SuccessThis course explores the three Hallmarks of Supervisory Success to help you assume new responsibilities andimprove your ability to supervise the work of others.Providing Constructive FeedbackThis module helps participants build the skills they need to provide feedback in a constructive way that fostersopenness and mutual respect, while promoting problem solving and learning.The Principles and Qualities of Genuine LeadershipParticipants will learn about the five critical leadership qualities that contribute to both organizational and personalsuccess. The course includes realistic, work-related simulations.More eLearning Courses for Leaders Languages and Codes English: ETNECFCourse Name English: CACP101Eaton Coaching Fundamentals CurriculumThis curriculum is comprised of a blend of different learning activities, including videos, e-simulations, application English: SSEULTBTC_Enactivities, and reinforcement e-learnings. It is a self-paced curriculum, aimed at managers of people from salary French: SSEULTBTC_Frbands 5 thru 12. The length of time required to complete the curriculum will depend on how quickly the Turkish: SSEULTBTC_Trparticipant moves through the various activities. German: SSEULTBTC_Ge Spanish: SSEULTBTC_SpCommunication Planning 101 Russian: SSEULTBTC_RuThis course provides the information, tools, techniques and strategies that help leaders manage their communication English: SSEULEIYLSprocesses more effectively. German: SSEULEIYLS_GeLeading Teams: Building Trust and Commitment English: SSEUGCIIMTCTwo personal qualities are crucial for a member of a high-performance team – a healthy level of trust in others and German: SSEUGCIIMTC_Dea sense of commitment to the team. This course offers strategies for building trust by encouraging honest, French: SSEUGCIIMTC_Fraccountable, fair and positive behavior. It also helps leaders increase team member commitment by showing you Spanish: SSEUGCIIMTC_Spthe importance of being supportive, making team members feel secure, providing interesting work andacknowledging contributions. English: SSEUMWGWWMTListening Essentials: Improving your Listening Skills English: TISBLCELMOThis course shows how roadblocks such as distractions, emotions and communication styles influence the way welisten and receive messages. This course also covers strategies for avoiding these roadblocks and improving yourlistening skills.Generating Creative and Innovative Ideas: Maximizing Team CreativityThis course discusses how to maximize team creativity. It explores the conditions in the work environment thathelp encourage team creativity, such as diversity among team members. In addition, it describes team methods forfostering creativity, including such techniques as brainstorming and role playing.Managing Workforce Generations: Working With a Multigenerational Team (NEW)This course reviews the potential sources of conflict within a generationally diverse team, including differences inapproaches to work and communication. It also covers strategies for managing a multigenerational team in a waythat ensures your team members – regardless of differences in approach – feel included, respected, andsupported. This course also describes how to implement a mentoring program that takes advantage of the varyingexperiences and perspectives of multiple generations.Building Leadership Capability: Eaton Leadership Model OverviewThis module is focused on the dimensions and competencies in the Eaton Leadership Model, which definesspecific competencies and behaviors expected of Eaton managers. You will learn how the Eaton BusinessSystem is leveraged to drive performance, and the role Building Leadership Capability plays in this performance. 19

Leadership Skills Virtual ProgramsCareer Power for ManagersProgram OverviewThis interactive two-hour virtual program will help managers become better career coaches and partner with employees to support themin achieving career satisfaction.Learning OutcomesAfter investing in this learning experience, participants will be able to:• Use a dialogue structure for career conversations;• Offer “reality check” feedback and guidance regarding professional reputation;• Identify organizational and individual benefits of career coaching;• Help employees explore multiple strategies to enhance career satisfaction and success;• Tailor your coaching approach to meet individual employee needs; and• Apply a process that encourages ongoing career development accountability.Target AudienceAll managers of people.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: English, Spanish, PortugueseCourse Code: ETNCPMVIL 20

Leadership Skills Virtual ProgramsCommunicating for Leadership SuccessProgram OverviewThis four-hour virtual program helps managers to build their communicating skills in order to be more successful in many differentinterpersonal interactions. Organizations need leaders who can do more and be more in order to succeed in today’s complexenvironment.They need leaders with strong interpersonal skills who can get things done by mobilizing and engaging others. This course helps leaders:• Communicate effectively so they can spark action in others;• Learn the interaction essentials leaders need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond.Learning OutcomesUpon completion of this program, participants will be able to:• Achieve results through others by building strong interpersonal relationships;• Plan for successful interactions with team members ─ in person and virtually;• Provide meaningful, supportive feedback that motivates team members and helps individuals improve their performance; and• Impact business outcomes by consistently meeting the personal and practical needs of others.Target AudienceDesigned for first time managers, front line leaders and middle managers.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Code: ETNCFLSAdditional InformationPlease note that “Communicating for Leadership Success” is also part of the First Time Manager classroom program (see page 20). 21

Leadership Skills Virtual ProgramsDelegating with PurposeProgram OverviewThis four-hour virtual program helps managers build their delegating skills in today’s “do more with less” business environment. Fewerresources, changing motivations, virtual employees, and global workforces are just a few of the challenges leaders face as they attemptto meet ever-increasing workplace demands. In this course, leaders will learn:• Skills to address delegating challenges;• How to gain the commitment of team members;• Ways to develop individual skills and abilities and enhance the overall capability and capacity of their teams;• How to identify the tasks they need to delegate and select the most appropriate individuals to help; and• How to assess capabilities and commitment while planning for delegation discussions.Learning OutcomesUpon completion of this program, participants will be able to• Achieve key business results by leveraging the entire team’s abilities;• Build the team’s capabilities and capacity through developmental delegations;• Free up time to focus on mission-critical responsibilities; and• Delegate with increased confidence.Target AudienceDesigned for first time managers, front line leaders and middle managers.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Codes: ETNDWPAdditional InformationPlease note that “Delegating with Purpose” is also part of the First Time Manager classroom program (see page 21). 22

LVVLeireiatrautdudaeaelrlPsrPshrhoripoigpgrSarSkamkimlilslslssFront Line Leader Development ProgramProgram OverviewFront Line Leaders (FLL) prepares first time front line leaders with tools for their development in the new role. The program includes fivesessions that are two-and-a-half hours each. The sessions focus on the following core modules:• The Principles and Qualities of Genuine Leadership• The Hallmarks of Supervisory Success• Building Team Pride and Purpose• Giving Recognition• Providing Constructive FeedbackThe training sessions are managed locally and delivered face-to-face in the local language by certified trainers. The program can also bedelivered virtually (available in English only).Learning OutcomesUpon completion of this program, participants can improve their leadership competencies and learn how to manage different people andsituations in the most effective way.Target AudienceDesigned for new front line leaders. These are people with a supervisory role in a manufacturing or non-manufacturing function, and whohave one or more direct reports and only one level of direct reports.Enrollment ProcessInvitation OnlyLanguages and Course CodesLanguages: Czech, Dutch, English, French, Finnish, German, Italian, Polish, Romanian, Russian, Serbian, Spanish, TurkishCourse Codes:  Building Team Pride and Purpose: FLLAGBTPP  Giving Recognition: FLLAGGR  Hallmarks of Supervisory Success: FLLAGHSS  Principles and Qualities of Genuine Leadership: FLLAGPQGL  Providing Constructive Feedback: FLLAGPCF 23

Leadership Skills Classroom ProgramsAchieving Performance Excellence WorkshopProgram OverviewThe Achieving Performance Excellence Leadership Workshop is a two-day learning experience comprised of three distinct workshops:• Achieving Performance Excellence through Coaching;• Achieving Performance Excellence through Goal Setting and Development Planning; and• Achieving Performance Excellence through Evaluation and Calibration.During the workshop you will:• Learn and understand Eaton’s new coaching model;• Understand the types of coaching situations and learn the coaching tools adapted to each situation;• Understand how to integrate Eaton’s culture, philosophy and value in your role as a manager; and• Practice the skills learned in a variety of group activities.Learning OutcomesAfter completing this program, participants will be able to:• Deliver credible and valuable feedback focused on tasks and behaviors;• Adapt their coaching approach to fit the culture and results from their performance evaluations;• Write an effective development plan and set an effective goal that is aligned with the business;• Apply the Eaton Coaching Model as a guide to development planning and development coaching;• Understand how Eaton’s high performance culture is supported by the Performance Management Process;• Understand the dual rating system of accomplishments and behaviors scale definitions;• Determine how to assess performance and how to conduct a performance evaluation meeting; and• Engage in effective calibration discussions with other managers.Target AudienceDesigned for Managers of People supervising one or more employees.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguages: Czech, Dutch, English, French, German, Italian, Polish, Romanian, SpanishCourse Code: ETNAPEXLS 24

Leadership Skills Classroom ProgramsAssessment and SelectionProgram OverviewThis one-day workshop provides information and training on Eaton’s standard approach to the Assessment and Selection process. In thisprogram, participants will:• Understand the essential elements of the interview process;• Integrate Eaton’s approach to interviewing;• Learn how to assess for learning agility; and• Manage calibration and consensus.Learning OutcomesAfter completing this program, participants will be able to understand and use the standard hiring process to effectively evaluate andselect candidates.Target AudienceDesigned for Managers of People supervising one or more employees.Enrollment ProcessInvitation OnlyLanguages and Course CodesLanguages: Czech, Dutch, English, French, German, Hungarian, Italian, Polish, Romanian, SpanishCourse Code: ETNASMOPFirst Time ManagerProgram OverviewThis two-day, in-class program offers the tools employees need to take up their first managerial role. The program helps participants:• Understand the expectations and challenges of first time managers;• Become aware of personal style and leadership effectiveness;• Develop goals and lead teams to high performance while learning to delegate and allocate resources; and• Prepare for personal success as a new leader.The program kicks off with activities based on The First 90 Days by Michael Watkins, which highlights how crucial the first three monthsare in transitioning into a first time management role. Then participants go through Insights Discovery and learn to leverage different colorenergies to lead teams. The second day includes the sessions “Communicating for Leadership success” and “Delegating with Purpose.Learning OutcomesUpon completion of this program, participants will be able to take ownership of their new managerial role.Target AudienceFirst time managers.Enrollment ProcessSelf-EnrollmentLanguages and Course CodesLanguage: EnglishCourse Code: ETNFTMAdditional InformationPlease note that this training includes “Communicating for Leadership Success” and “Delegating with Purpose” sessions which are alsooffered as virtual programs (see pages 20 and 21). For organizational reasons, First Time Manager registration will only be available untiltwo weeks before the training date. 25

Leadership Skills Classroom ProgramsFront Line Leader Development ProgramProgram OverviewFront Line Leaders (FLL) prepares first time front line leaders with tools for their development in the new role. The program includes fivesessions that are four hours each. The sessions focus on the following core modules:• The Principles and Qualities of Genuine Leadership• The Hallmarks of Supervisory Success• Building Team Pride and Purpose• Giving Recognition• Providing Constructive FeedbackThe training sessions are managed locally and delivered face-to-face in the local language by certified trainers. The program can also bedelivered virtually (available in English only).Learning OutcomesUpon completion of this program, participants can improve their leadership competencies and learn how to manage different people andsituations in the most effective way.Target AudienceDesigned for new front line leaders. These are people with a supervisory role in a manufacturing or non-manufacturing function, and whohave one or more direct reports and only one level of direct reports.Enrollment ProcessInvitation OnlyLanguages and Course CodesLanguages: Czech, Dutch, English, French, Finnish, German, Italian, Polish, Romanian, Russian, Serbian, Spanish, TurkishCourse Codes: FLLPQGL, FLLHSS, FLLBTPP, FLLGR, FLLPCFValuing Inclusion & DiversityProgram OverviewToday, most leaders understand why it is important to manage diversity but too few understand how. Valuing Inclusion & Diversity atEaton: The Power of Perspectives enables leaders to support a highly functioning, inclusive culture that attracts talent, build employeeengagement, drives innovation and strengthens customer relationships. Participants explore the dynamics of diversity and learn theChange Agent behaviors that support an environment in which all employees can achieve their full potential. This interactive sessiondelivers tools and strategies leaders can immediately implement with their teams to leverage differences, build cultural competence anddrive even better business results.Learning OutcomesAfter completion of this program, participants will be able to:• Explore the impact of inclusion and diversity on our business.• Recognize bias, where it comes from, and how it affects our interactions, decisions, and behaviors.• Understand why, how, and when to act as a diversity change agent to leverage differences and remove headwinds for shared success.• Apply insights and strategies to create an inclusive culture and optimize talent in our business.Target AudienceManagers of people SB9+Enrollment processInvitation OnlyLanguages and Course CodesLanguage: EnglishCourse Code: ETNHRVID 26

Leadership Skills Classroom ProgramsEaton Leadership CenterProgram OverviewThe Eaton Leadership Center walks employees through the process of identifying and gaining the leadership skills required at variouscareer stages in a variety of roles. The Center includes online resource areas for Executives, Front-Line Leaders, Mid-Level Managersand Professionals. Each area outlines expectations for each leadership role and provides links to resources for onboarding, assimilationto Eaton culture, performance management development, networking and career advancement.Click on the links to below to visit the Leadership Center resource that is right for you. Eaton Leadership Center Hom Online Development Resources Leadership Model Toolkit (NE Online Development Resources Powerful Feedback (NEW) Online Development Resources 27

Functional Skills eLearning CoursesFunctional Colleges*Each Functional College has a course catalog that contains relevant offerings. You can also use the Programs and Searchesfeature in each Functional College to locate content by subject area or language. Click a link below to access Functional Collegec ont ent:College of EHS College of Supply Chain Programs and Courses Online Search Programs and Courses Online Search Course Catalog PDF Course Catalog PDFCollege of Engineering College of Manufacturing Programs and Courses Online Search Continuous Improvement Course Catalog PDF Programs and Courses Online SearchCollege of Finance Course Catalog PDF Programs and Courses Online Search Factory Skills Course Catalog PDF Programs and Courses Online SearchCollege of Human Resources Course Catalog PDF Programs and Courses Online Search Manufacturing Engineering Course Catalog PDF Programs and Courses Online SearchCollege of Information Technology Course Catalog PDF Programs and Courses Online Search Materials Management Course Catalog PDF Programs and Courses Online SearchCollege of Program Management Course Catalog PDF Programs and Courses Online Search Operations Management Course Catalog PDF Programs and Courses Online Search Course Catalog PDFCollege of Quality Programs and Courses Online Search Course Catalog PDFCollege of Sales and Marketing Programs and Courses Online Search Course Catalog PDF*See pages 28-30 for EMEA Classroom Training designed specifically for improving Functional Excellence. 28

Functional Skills – EMEA Instructor-Led ProgramsCrisis Media Training and DevelopingKey Messages for EMEAProgram OverviewThis highly interactive two-day program focuses on effectively communicating to both external and internal audiences during high-pressuresituations or events that may negatively affect the reputation of the company. The session incorporates role-play in order to build the skillsand self-confidence of potential Eaton spokespeople. The scenario role playing exercises are videotaped as a means of creating realisticstress and as a critique tool. Participants learn:• How the media is an integral link that connects Eaton and its many constituencies; and• Valuable communication skills and techniques they can use with the media, community and employees, whether or not they ever face a crisis.Learning OutcomesAfter completion of this program, participants will be able to:• Better understand the company policy and expectations regarding crisis communication;• Clearly understand media needs and expectations;• Improve their spokesperson skills;• Enhance their listening skills;• See themselves as others see them;• Contribute in strengthening the organization’s advance preparation for handling crisis communication and limiting post-crisis impact; and• Contribute in maintaining positive community and employee relations.Target AudienceDesigned for plant managers, human resources managers, communications and marketing communication managers, legal teammembers, and environmental, health and safety managers.Enrollment ProcessInvitation OnlyLanguages and Course CodesLanguage: EnglishCourse Code: ETNCMTDKMEFoundations for Plant Manager ExcellenceProgram OverviewFoundations for Plant Manager Excellence is a week-long training session designed to increase the skill sets of Eaton Plant Managers andprovide a development plan framework for potential Plant Managers.Learning OutcomesUpon completion of this program, participants will be able to:• Understand and reinforce best practices across a wide range of plant management responsibilities, including Environmental Health and Safety, Continuous Improvement, Finance, Materials Management, Legal, Quality, and Building Organizational Capability.Target AudienceDesigned for all Plant Managers.Enrollment ProcessInvitation OnlyLanguages and Course CodesLanguage: EnglishCourse Code: ETNFPME 29

Functional Skills – EMEA Instructor-Led ProgramsFront Line Leadership – Manufacturing Excellence:Processes and Tools to Get BetterProgram OverviewFront Line Leadership – Manufacturing Excellence is a two-day training for Production Leaders that uses functional theory and exercisesto improve the target areas of:• Process standardization;• Visual controls;• Process checks; and• Front Line Leader standard work.Learning OutcomesAfter completion of this program, participants will be able to:• Understand Continuous Improvement Framework (CIF) and its elements;• Understand the role of the Front Line Leader, Production Manager, and others in a lean manufacturing environment;• Understand application of functional competencies from a CIF perspective;• Develop and learn to execute manufacturing operations via Leader Standard Work; and• Engage the workforce in daily problem solving and building a sustainable lean culture.Target AudienceDesigned for Production Leaders, (Front Line Leaders, Supervisors, Production Managers) Plant Staff Members, and for other cross-functional team members selected by the Plant Manager.Enrollment ProcessInvitation OnlyLanguages and Course CodesLanguages: Czech, English, German, Italian, Polish, Portuguese, SpanishCourse Code: FLMEPAT 30

Functional Skills – EMEA Instructor-Led ProgramsNegotiation Skills TrainingProgram OverviewThis two-and-a-half-day training helps human resources managers and plant managers effectively negotiate with employeerepresentatives from Works Councils and/or Unions.The training uses theory and dynamic negotiation simulation to help managers improve in the areas of building a negotiation strategy andusing effective negotiation techniques “at the table.”Learning OutcomesAfter completion of this program, participants will be able to:• Understand Eaton’s EMEA Labor Relations strategic framework;• Engage their local leadership team into negotiation preparation;• Develop a targeted negotiation strategy; and• Understand which negotiation skills to apply in real situations.Target AudienceDesigned for human resources managers and plant managers selected by the Divisional Human Resources Manager.Enrollment ProcessInvitation OnlyLanguages and Course CodesLanguage: EnglishCourse Code: ETNEMEALRNST 31

Contact UsKey EMEA Support Email Addresses• Technical Help, including assistance with the site links, launching eLearning sessions, and any other EU Technical Systems - contact Global Support Center (GSC) or follow your IT support process• Assistance with Course questions, completion notification, mandatory training, Library Resources, Eaton Resource Groups and other requests - email us at [email protected]• Questions about the new Eaton University EMEA Hub and related services - email us at [email protected]© 2017 Eaton Corporation Eaton CorporationAll Rights Reserved 1000 Eaton BoulevardPrinted in USA Beachwood, Ohio 44122February 2017 32