UK District Energy Journal - September 2017 Round-up

!!!!!!!!!\"#!$%&'(%)'!*+,(-.!/01(+23!4!5&&1,!67!8,9',:;,(!<=>6!?01+@!\"9! ! \"#!$%&'(%)'!*+,(-.!/01(+23! THE VOICE FOR THE UK’S DISTRICT ENERGY SCHEMES ukDEA’s 2017 Conference,Exhibition and AGM fully booked. Welcome to the September 2017 edition of The UK District Energy Journal, the monthly round up of news and useful information for and by ukDEA members.In this edition: Chairman’s Diary, Consultations, BEIS News, Members’, Legal and Members’ Product Spotlight , the DE Question Board and much, much more. Copy deadline date for our October 2017 edition: 3rd November 2017 Email: [email protected] 1

THE VOICE FOR THE UK’S DISTRICT ENERGY SCHEMESWelcome to this issue of the DE Journalfollowing another exciting month whichincluded our main event of the year, our AGMand Conference. Firstly a big thanks to thoseof you who took the time to attend this event. Ithink we can all agree it was a great successand thank you to those members who gavefeedback following the event, this is reallyappreciated as it was a lot to work over the lastfew months.It was also great to catch up with so many of you on the day and apologies to those of youChris and I didn’t manage to catch up with in person.We will shortly be sending an e-mail to all members regarding next year’s AGM both interms of content and the arrangements for the day so please look out for this as there aresome key issues that we all need to consider moving forward.Also in September I visited Copenhagen to speak at the Danish Board of District Heating’sannual conference (funded by DBDH) which was a very interesting event. The event wasactually smaller than our AGM and Conference which surprised me, but that is because theDBDH is the commercial association which is largely formed of product suppliers andconsultants and the Danish District Heating Association is the body which represents theLA’s who are the main owners and developers of schemes in Denmark. I understand thatthe DH Association’s conference takes place over two days with around 2,000 delegateswith all presentations etc.. in Danish. To me this demonstrates the slightly dysfunctionalarrangements in Denmark where there is clearly a lot of knowledge but this is largelycontained within organisations who have no ability to fund or have an interest in schemesoutside of their LA area and therefore the ability for the Danish to really use this knowledgeand expertise more widely is largely trapped within their country. A fascinating insight into avery different approach to developing district energy schemes than has taken place in theUK to date.Finally you will have seen our Information Note on the Clean Growth Strategy which waslaunched in October. Whilst my perception, rightly or wrongly, is that this document is muchmore for the Government’s benefit than ours, because they have the legally binding targetsto meet, it did really for the first time clearly show that in all future scenarios they see DistrictEnergy playing a key role with their projections showing that by 2050, 17% of heat used ourhomes will come from a heat network. This has to be great news for our industry as aclearly stated direction of travel, but it would be great to have a time machine to quickly seeif this does become true and if not why not ! ! 2

New MembersDuring September 2017, the ukDEA was pleased to welcome one new Associate Member tothe association.Bevan Brittan LLP Principal Contact: Nadeem Arshad, PartnerIntroduction statement fromBevan Brittan LLP’s web site:‘Bevan Brittan provides practical,high quality and commerciallyrelevant legal advice to public, private and third sector organisations. The company’sexperience includes working with clients across central and local government, NHScommissioning and provider organisations, 40 housing associations and over 100 privatesector companies.The company knows its clients are working in an environment of greater transparency andaccountability and that ever increasing expectations are being placed upon them. That iswhy Bevan Brittan clients do not need to explain themselves to us over and over again –they get it.Bevan Brittan’s Vision\"Benvan Brittan’s vision is to be seen by its clients and within the markets within which itoperates, as the national law firm of choice for those operating in the public, private andthird sectors. As such, the company wants to be known as both the leading public serviceslaw firm for public sector clients, third sector clients and private sector clients working withinthe public services markets and also as a law firm of choice for those operating solely in theprivate sector.\" – Duncan Weir, Managing Partner.Why Bevan Brittan?The company’s teams of specialists know the law inside out; they’re lawyers with impressivecredentials and an aptitude for giving clear legal direction.Bevan Brittan are the lawyers of choice for clients throughout England and Wales becausethey value experience in the things that are relevant to them, whether in the context of localgovernment, housing, health, waste, or energy and renewables.They see that Bevan Brittan is ahead of others in the solutions we design and implement.And that they do it all with the care and confidence that is the mark of a great legal team.’ www.bevanbrittan.com 3

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Chairman’s DiaryWritten by Simon Woodward, ukDEA Chairman and Technical DirectorDate: 5th September 2017 Date: 11th September 2017Subject: Supply chain discussion. Subject: Briefing for LABM feature on District EnergyWith: George Dobson, Technical Specialist,BEIS. With: Michael Wood, Tangerine PR.Type of Event: Type of Event: Telephone call.Telephone call. This is an articleThis was a call that the Ecobuildinitiated by BEIS to Team had set updiscuss how we for LABM on districtsaw the structure of the supply chain and energy.the issues which we believe as anassociation need to be addressed to help Date: 13th September 2017the supply chain engage with projects. Subject: Potential Member MeetingDate: 7th September 2017 With: ÅF ConsultingSubject: Fjernvarmeindustrien (DBDH)Annual Seminar, Copenhagen. Type of Event: MeetingWith: Lars Hummelmose, Managing Following an introduction by our EcobuildDirector, DBDH. partners Business Sweden this was aType of Event: Speaker presenting at meeting to discuss theseminar. UKDEA and potential As set out in membership. the Welcome I was invited to Date: 14th September 2017attend the DBDH’s annual conference inCopenhagen. Subject: ukDEA’s 2017 Conference, Exhibition and AGM, City Hall, London.A very interesting event, particularly as Icame away with the distinct impression that Type of Event: ukDEA’s 2017 Conference,the Danes view of the UK market is most Exhibition and AGM.probably two or three years out of date. A big thanks again to all of you whoAlso they are very focused on our view of attended thishow BREXIT will affect the industry in the event. If you haveUK. not received the mail with the notes of the conference and the presentations, please let us know . 6

Date: 19th September 2017Subject: Heat TrustWith: Tom Bainbridge, Chairman of Heat Trust Steering Committee andBindi Patel of the Heat TrustType of Event: Meeting at Lux nova offices.This was a meeting with Tom and Bindi to discuss some of the concernsthat Tom and I have with the set up and operation of the Heat Trust Steering Committee ofwhich Tom and I are both members. We felt it was a productive meeting and a second oneis being set up. Responses to ConsultationsRenewable Heat Incentive: support for Biomass-Combined Heat and Power, BEIS.This document sets out the government’s response to the consultation on changes to thesupport for biomass-CHP plant offered under the RHI scheme. The consultation soughtviews on reintroducing a 20% power efficiency requirement for new Combined Heat andPower (CHP) plant on the Non-domestic RHI.The Non-domestic Renewable Heat Incentive (RHI) was introduced to bridge the gapbetween the cost of renewable heating systems and conventional alternatives. Thegovernment is keen to ensure that the Non-domestic RHI continues to contribute to bothour decarbonisation targets and to the UK’s renewable energy target whilst ensuring thatthe scheme offers good value for money.Download the response here:https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/642096/CHP_Consultation_Response_FINAL.pdf TendersMaintenance services for absorption chillers.One of our members is sourcing a supplier of maintenance services for heat fired lithiumbromide absorption chillers.The company has three units, for which it is looking to place an annual maintenancecontract. For some years, the company has used one or other of two companies, both ofwhich have been inconsistent in their quality of service.Location: The South East.Please contact [email protected] by email should you operate absorption chillersand be interested in this potential opportunity or should you be aware of any companies youwish to put forward as a recommendation. 7

12 BEIS News Government confirms up to £557 million for new renewable energy projects Government confirms up to £557 million for next clean electricity auctions for less established renewables ahead of the launch of the Clean Growth Strategy. Last auction saw cost of offshore wind halved and secured enough renewable capacity to power 3.6 million homes. UK decarbonising faster than any other G20 nation. Energy Minister Richard Harrington confirmed today (11 October 2017) that up to £557 million will be made available for less established renewable electricity projects as part of the government’s Clean Growth Strategy, to drive economic growth and clean up the energy system. Since 1990 the UK’s emissions are down by more than a third while the economy has grown by two-thirds. Low carbon generation provided more than half (52%) our electricity this summer, according to National Grid, while PwC analysis shows the UK decarbonising faster than any other G20 nation. The Clean Growth Strategy, which will be published this week, will build on this success and ensure Britain remains a global leader in the move towards a low carbon economy. It will ensure the whole country can benefit from new technologies, jobs and businesses that are good for consumers, the environment and the economy. Read more here: https://www.gov.uk/government/news/government-confirms-up-to-557- million-for-new-renewable-energy-projects Source: www.gov.uk The UK government has awarded contracts worth £176m to 11 low-carbon electricity schemes, with offshore wind the big winner. These projects will generate nearly 3% of UK electricity demand. Two offshore wind schemes won contracts at record-lows of £57.50 per megawatt hour (MWh). This puts them among the cheapest new sources of electricity generation in the UK, joining onshore wind and solar, with all three cheaper than new gas, according to government projections. The offshore wind schemes are also close to being subsidy-free: the Department for Business, Energy and Industrial Strategy (BEIS) expects wholesale power prices to average £53/MWh in the period from 2023 to 2035, covering the bulk of their 15-year contract period. The auction results shift the conversation, from renewables being expensive, towards how cheap, variable zero-carbon power can be integrated into the grid, while maintaining sufficient supplies of power throughout the year. Read more here: https://www.carbonbrief.org/analysis-uk-auction-offshore-wind-cheaper- than-new-gas Source: CarbonBrief 8

UK government launches a taskforce to make Britain a global hub for green financeThe government has set out a plan to establish a taskforce aimed at accelerating the growthof green finance in the UK.Speaking at the opening ceremony of Climate Week in New York, climate change ministerClaire Perry said the UK aims to be a global hub for green finance, and proposalsannounced today include developing the world's first green financial management standardswith the British Standards Institute. An estimated $13.5 trillion of investment is neededbetween 2015 and 2030 in the energy sector alone for countries to meet their ParisAgreement targets. Much of this investment will come from the private sector, and theDepartment for Business, Energy and Industrial Strategy (Beis) wants to use the UK's greenfinance capabilities to provide a national economic boost.Read more here: http://www.cityam.com/272249/uk-government-launches-taskforce-make-britain-global-hubSource: City A.M.Independent review to ensure The ambition is for the UK to have the lowestenergy is affordable for households energy costs in Europe, for both households and businesses.and businessesAn independent review into the cost of Read more here:energy led by Professor Dieter Helm CBE https://www.gov.uk/government/news/indepenwill recommend ways to keep energy dent-review-to-ensure-energy-is-affordable-for-prices as low as possible as part of the households-and-businessesIndustrial Strategy, Business and Energy USEFUL LINKSSecretary Greg Clark announced today. Research and analysis: Report from waves 1-Professor Dieter Helm, one of Britain’s 24 of the domestic RHI census of accredited applicantsleading energy experts, will lookspecifically at how the energy industry, • Open consultation: The Non-domestic Renewable Heat Incentive: further proposedgovernment and regulators can keep the amendmentscost of electricity as low as possible, while National Statistics: Road fuel prices: 4 September 2017ensuring the UK meets its domestic and Guidance: Digest of UK Energy Statisticsinternational climate targets. • (DUKES): ArchiveThis ambitious review builds on the Guidance: Renewables obligation and small scale feed-in tariffs: companies awardedcommitment made in the Industrial compensationStrategy green paper and will considerthe whole electricity supply chain –generation, transmission, distribution andsupply. It will look for opportunities toreduce costs in each element and •consider the implications of the changingdemand for electricity, including the roleof innovative technologies such aselectric vehicles, storage, robotics and •artificial intelligence. 9

• Open consultation: Non-domestic smart metering: policy proposals and draft legal text• Research and analysis: Smart Meter Customer Experience Study 2016-18• Official Statistics: Statistical release and data: Smart Meters, Great Britain, quarter 2 2017 National Statistics: Energy Trends and Prices statistical release: 31 August 2017 HNDU update: Round 7 Open Round 7 of the Heat Networks Delivery Unit (HNDU) funding is now open.Map of successful HNDU rounds 1-5 Local Authorities: Round 1 - red. Round 2 - blue.Round 3 - green. Round 4 - yellow. Round 5 - pink 6 NEWS FROM BEISIn Round 7, HNDU can provide grant funding support to local authorities in the developmentstages of heat networks, which include activities from heat mapping to commercialisation, asoutlined below. Please note that activities such as scheme design, financial modelling, anddevelopment of the business case and business model/commercial structure may not strictlyfall within any single stage, and, quite commonly, extend across several of the developmentstages below, depending on project specific circumstances. 10

This is great news for the industry, as it increases the scope of HNDU to include many moremeaningful activities than before.Round 7 is open for applications from the 9th January 2017 until December 2017dependant on budget.If you have any queries regarding the support HNDU can offer to local authorities or how toapply for this support, please email [email protected] information, including announcement of grant awards, can be found at: www.gov.uk/government/publications/heat-networks-funding-stream-application-and-guidance-pack 11

USEFUL BEIS GUIDANCE LINKSTotal energy statistics Green Deal schemes. The detailed reporthttps://www.gov.uk/government/collections/t presents annual updates on in-depth Greenotal-energy-statistics Deal statistics and insulation levels. https://www.gov.uk/government/collections/UK energy sector indicators household-energy-efficiency-national-https://www.gov.uk/government/collections/u statisticsk-energy-sector-indicators Energy Trends and Prices statisticalHousehold Energy Efficiency National release: 23 February 2017Statistics Energy production and consumptionThis series presents statistics on the Energy statistics are provided in total and by fuel,Company Obligation (ECO) and Green Deal and provide an analysis of the latest 3(GD). It incorporates changes as set out in months data compared to the same period aresponse to the user consultation of year earlier. Energy price statistics coverNational Statistics on the Green Deal, domestic price indices, prices of road fuelsEnergy Company Obligation and Insulation and petroleum products and comparisons ofstatistics. The headline releases present international road fuel prices.monthly updates of ECO measures andquarterly updates of in-depth ECO statistics. https://www.gov.uk/government/uploads/sys tem/uploads/attachment_data/file/593411/GEnergy Trends and Prices OV.UK_monthly_trends___prices_announcstatistical release: 23 February ement.pdf2017 Funding for innovative smartEnergy production and consumption energy systemsstatistics are provided in total and by fuel,and provide an analysis of the latest 3 Government funding for innovation in smartmonths data compared to the same period a energy systems and technologiesyear earlier. Energy price statistics cover https://www.gov.uk/guidance/funding-for-domestic price indices, prices of road fuels innovative-smart-energy-systemsand petroleum products and comparisons ofinternational road fuel prices.!\"\"#$%&&'''()*+(,-&)*+./01.0\"&,#2*34$&$5$\".1&,#2*34$&3\"\"36!1.0\"743\"3&892.&:;<=>>Funding for innovative smart energy systemsGovernment funding for innovation in smart energy systems and technologieshttps://www.gov.uk/guidance/funding-for-innovative-smart-energy-systemsEnergy Companies Obligation: brokeragehttps://www.gov.uk/guidance/energy-companies-obligation-brokerageRenewable Heat Incentive policy overviewhttps://www.gov.uk/government/publications/renewable-heat-incentive-policy-overview 12

Ofgem NewsOfgem to cut £200m from power network revenuesThe energy regulator is making good on its threat to toughen up on electricity networkoperators by cutting £200m from their revenues after a review of their investments.Ofgem has warned network companies that it plans to crack down on the regulated revenuethey claim from energy bills to fund grid upgrades and new projects.The network companies - which include UK Power Networks, SSE, Scottish Power andWestern Power Distribution - spent less than planned between 2010 and 2015, giving Ofgemthe grounds to cut their allowed revenues from customer bills to help ease the upwardpressure on energy tariffs.“We have already told network companies that they should prepare for tougher price controlsfrom 2021, with lower returns,” said Jonathan Brearley, Ofgem’s networks boss.Read more here:http://www.telegraph.co.uk/business/2017/09/15/ofgem-cut-200m-power-network-revenues/Innovation LinkOfgem has launched a dedicated service to support businesses looking to offer innovativeproducts and services to the energy sector.As the energy system transforms with new technology, the number of new players in themarket is set to increase dramatically.These people or organisations may not be familiar with energy market rules or where to gofor help.Ofgem’s Innovation Link will provide fast, frank feedback to innovators and help themnavigate the regulatory framework.The service will enable innovators to make more informed choices when developing theirproducts, services and business models. It is available to anyone with an innovativebusiness proposition that has the potential to benefit consumers.The Innovation Link will also bring forward proposals in spring 2017 for a regulatorysandbox.These will let innovators trial promising new products or services in a controlled regulatoryenvironment, while ensuring that the interests of customers are met. This will helpinnovators decide if their idea is viable. 13

InfographicsInfographic: Promoting a sustainable energy futurehttp://www.ofgem.gov.uk/publications-and-updates/infographic-promoting-sustainable-energy-futureInfographic: Energy securityhttps://www.ofgem.gov.uk/publications-and-updates/infographic-energy-securityInfographic: The Energy networkhttps://www.ofgem.gov.uk/publications-and-updates/infographic-energy-network Have a look at the ukDEA dates for all forthcoming ukDEA member and industry meetings, conferences, events and other important dates. Any dates you would like added for future newsletter editions? Send to [email protected] ukDEA Members’ Events Morrison Utility Services – The M Group Services Client Day, Museum of London, London, EC2, Thursday 9th November 2017. Statement from Morrison Utility Services: ‘As the UK’s largest utility infrastructure service provider, Morrison Utility Services works in long- term frameworks on behalf of regulated asset owners across the electricity, gas, telecommunications and water sectors. As part of M Group Services, Morrison Utility Services has additional capability to deliver services through our Group. The M Group Services Client Day will offer you the opportunity to learn more about these additional capabilities and gain insights from guest speakers – Deborah Meaden and Lord Adonis.’ Join the company to enhance your understanding of the group’s business and how the group can, in turn, support your own business goals. For further details please contact [email protected] Register Here. 14

The HEAT is on Leeds - SECURE Topics that will be discussed duringpayment for DISTRICT heating this seminar:You are invited to join Secure Meters - Communal/District HeatingUK’s free comprehensive seminar on OverviewDistrict Heating and financial securityfrom heating bills. - Legislation, Legislation Pitfalls, Future ProofingDate: Thursday 30th NovemberTime: 10:45 am – 12:45 pm - Market GrowthLocation: The Studio - Listen Suite - Metering, Billing and RevenueFeature Speakers: Robert Currall, ManagementAssociate- Bevan Brittan LLP - - Remote Surveillanceprovides high quality legal advice to - Case Studypublic and private organisations withinthe district energy/heating sector. This seminar will also overview casewww.bevanbrittan.com studies detailing what issues were faced, how these were tackled & the outcomes produced.Lindsay Hedges, Lanten MeteringServices - provide the leading metering,billing and customer managementservice for Landlords who operateprivate energy networks.www.lantenltd.comJim Forbes, Specification Sales After the presentation, there will be anManager, Secure opportunity for a live demo, light lunchMeters - manufactures products and and networking.offer services to monitor and reportenergy/heat consumption. We at Secure, Places are limited. This seminar will beempower people to make a real of interest to consultants, developmentdifference by reducing the energy they investors, housing associations, localuse, their impact on the environment and authorities and contractors involved into safeguard energy supplies. district heating.www.securemeters.comClick Here to watch a preview for our Heat Network/District Heating Seminars.Register Here 15

Star Refrigeration’s 2017 Roadshow.25th October, Glasgow: Glasgow Science Centre G51 1EA .Star Refrigeration is hosting its roadshow to provide owners, operators, consultantsand other industry stakeholders free advice on the changing regulations andtechnological advances affecting businesses using refrigeration and heatingequipment.Considering the pace at which the industry’s regulatory and environmental landscapeis changing, this an unmissable opportunity to keep up to date and talk to the expertsabout the issues that are important to you.The event will start at 8.30 am with breakfast followed by five CPD presentations andQ&A sessions.The seminars will aim to finish by 11am and there will then be an hour for customersto arrange meetings with members of the Star team for further discussion.The seminars is being shaped by those who will be attending. These are the mostrecurring topics registered attendees are putting forward for discussion: • Legal compliance: ammonia safety, DSEAR, PM81, EN378 regulations affecting cooling and heating users • F-gas phase down: timelines, replacement options, R404 & R507 phase out, natural refrigerants, low charge ammonia, HFOs & A2L refrigerants • Heat recovery: waste heat from process cooling, waste heat from renewable sources, re-utilisation of waste heat and waste cooling for district networks • Energy efficiency: energy savings, energy monitoring, CO2 reduction, CRC, latest technology available • Plant reliability: maintenance, preventative maintenance, remote monitoring, condition based maintenance, vibration monitoringThe event is free to attend, but you must register your interest to book a place.Register Here to book your place. 16

ukDEA Supported Event www.ecobuild.co.uk The ukDEA’s 2017 Conference, Exhibition and AGMA big thank you to allthose members whoattended the ukDEA’s2017 ConferenceExhibition and Conferenceon 14th September 2017 at London’s Living Room, CityHall, London.Over 120 attendees and 20 ukDEA member exhibitors attended thisyear’s ukDEA Conference, Exhibition and AGM at London’s LivingRoom, City Hall.A thank you to Greater London Authority forsponsoring the venue. 17

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Presentations were staged from a • Gabriel Gallagher, Managing Director,variety of speakers including: Sustainable Energy Limited who presented on 'RBG river - source heat • Peter North, Senior Manager, pump project.' Programme Delivery (Sustainable Energy), Development and • Trevor Crawford, Business Environment, Greater London Development, Ecobuild, Futurebuild Authority who presented Events Ltd who presented on 'ukDEA's on 'Welcome from the GLA and involvement in Ecobuild 2018.' an overview of the Mayor's plans for district energy.' Presentations were also made by the following ukDEA members: • Emma Floyd, Project Director, Heat Networks Investment • Alexandra Ivanchuk, Applications Project, BEIS who presented on Engineer - Renewable Energy, REHAU 'An update on the work of the Ltd who presented on 'REHAU NEXUS HNDU and HNIP and how the - world's first hot tapping system for association can work with BEIS.' PE-Xa pipes.' • Alex Hobley, Senior Project • Craig Grobety, Commercial Director, Officer - Programme Delivery 3D Technical Design Ltd who (Sustainable Energy), Greater presented on 'De-risking the civil London Authority who presented environment.' on 'An overview of DEEP - the GLA's Decentralised Energy • Richard Hanson-Graville, Technical Enabling Project.' Manager, Thermal Integration Ltd who presented on 'Advances in Heat • Neil Davis, Enforcement Team Network Technology.' Leader, BEIS who presented on 'An update on the Heat • Sean Rendall, Head of Operations, Metering and Billing Regulations Thameswey Ltd who presented and the analysis tool.' on 'Designing an energy centre today with flexibility and future proofing for • Chris Grainger, Principal Policy alternative technologies.' Officer (Environment), Greater London Authority who presented Dropbox link to presentations here on 'The Zero Carbon Plan.' 19

Members’ Spotlightisoplus - Delivering high quality DE projects in the UK For over 40 years isoplus have supplied quality pre-insulated systems to the European district heating industry. The company has been one of the forerunners in new product development to meet ever growing energy efficient needs. The key to delivering the high level of quality andefficiency has always been close collaboration with customers with the attention from circa100 staff based in Denmark ranging from design technicians to logistic and qualityassurance managers.Expanding the UK officeIn the UK , isoplus has provided direct accessto its large diversified product range withsupport from the technical staff in Denmark.As the district energy industry has grown,isoplus has taken steps to expand operations todeliver high level of interconnected servicewithin the UK.This change allows the company to guidecustomers at every stage of the project.In January 2017 Steve Webster was appointed as Operations Manager for the UK. Steveis experienced with product selection, its application, project installation and delivery.Via the isoplus UK office, the company is able to offer the following services: • Technical Network Design • Budget Analysis • Thermal Efficiency Review • Product Selection and Application Review • Planning and Programming • Procurement • Civil Engineering • Welding / Carrier Pipe Jointing • None Destructive Testing • Pressure Testing 20

• Flushing • Outer-casing Jointing • Alarm installation • Commissioning • As Built Recording inc GPS Surveying • Remote Monitoring • Maintenance • Repairs • TrainingAre you considering a new district energyproject or do you need advice on the bestpotential solution? Feel free to contact usat [email protected] Legal Spotlight This month's Legal Spotlight deals with a member's question as to whether system replacement/improvement costs such as replacement of radiators and/or pipework can be included as part of the costs for heating charged by a heat supplier to a homeowner connected to a district heating network. District heating networks are considered by the Government as \"one of the most cost-effective ways of reducing carbon emissions from heating\" especially as heat networks grow and get connected to oneanother. Heat networks also form part of the Government's plan to cut heating bills for bothdomestic and non-domestic customers.However, to date, the district heating market remains a largely unregulated market offeringvery little visibility on how heat prices are calculated. Currently, there is no publicallyavailable database comparing heat prices and limited regulation, guidance and informationon how heat customers should be charged. Heat suppliers are currently not obliged topublish any price data or share pricing information with third parties.Due to the largely unregulated heat markets, the question of what is and what is notincluded in the overall heat price charged by a heat supplier to an end consumer and whattypes of costs can be passed on to the end consumer is a complex one.Driven by the EU Energy Efficiency Directive 2012/27/EU, the Government attempted toaddress this lack of clarity and regulation through the implementation of the largelypositively received Heat Networks (Metering and Billing) Regulations 2014 as amended bythe Heat Networks (Metering and Billing) Amendment Regulations 2015 (the “HeatRegulations”). 21

The Heat Regulations prescribe that a heat supplier must not charge the customer forproviding bills or billing information unless in exceptional circumstances. Heat pricing,especially to domestic customers should be transparent and easily comprehensible. Forexample, bills should show consumers' heat costs, sometimes called a unit chargeseparately from any standard charges such as management fees, maintenance or utilityservices costs.When setting heat prices, heat suppliers should also carefully take into considerationexisting consumer protection mechanisms under the Consumer Protection from UnfairTrading Regulations 2008 which govern misleading and unfair commercial practicestowards consumers.The Government has also endorsed various industry-led initiatives by the Heat Trust andthe CIBSE Code of Practice which also aim to improve consumer protections and technicalstandards.The Heat Trust has developed rules which set a common standard of quality and customerservice within the heat network The Heat Trust has also developed a heat cost calculator(http://heattrust.org/index.php/test-the-comparator) to assist residential customers incalculating their heat costs based on an estimated price of heat for an individual house.The Heat Trust has also provided some guidance to heat suppliers in respect of what canand cannot be included in a heat bill. Within Heat Trust's heat calculation, boilerreplacement, repair and maintenance is included within the overall heat cost.\"For a property on a district heating network, all the costs associated with heating a homeare typically within a single heat bill. This includes the cost of the fuel (e.g. gas, biomass),repair, servicing and maintenance costs, and metering and billing costs.\"(http://heattrust.org/index.php/faq)In respect of equipment replacement or maintenance costs heat suppliers first need toconsider whose responsibility the replacement, repair or maintenance of the heat networkequipment is. Heat suppliers, who supply into a property often specify certain hand shakepoints or boundaries of responsibilities in respect to heat network equipment andinfrastructure which they are responsible for and which they are not.Responsibilities for replacement, repair or maintenance of heating infrastructure (includingheat pipelines and radiators) inside the home or flat usually falls to the owner, tenant orlandlord, hence any costs in respect of replacement, repair or maintenance of suchequipment does not form part of the heat bill by the heat supplier.We can guide you through the Heat Regulations and assist with advice on whether or notcertain costs (such as installation or maintenance) can be passed through to the finalcustomer and advise on specific drafting to make your leases or heat supply agreementscompliant with the Heat Regulations.Contact detailsChristian Hellmund at [email protected] for further information or advice.Members’ Legal Questions?Members who have any legal questions should send all questions [email protected] A response will then be forwarded from the ukDEA’s legalmembers accordingly. 22

Members’ Product SpotlightWe are pleased to announce the launch of the ukDEA’s Members’ Product Spotlight. Wewill be featuring new and innovative products in each edition of the UK District EnergyJournal. Send in information on your products (strictly related to district energy) [email protected] Platforms Ltd The PrepayGO.com app delivers polite queuing management with communityPrepayGO.com - DHS adds EVs messaging to help users maximize usage and a Mapping feature which shows local How can PrepayGO.com nearby enabled chargers and District vacancies.Heating CHP be used to power aresidents Electric Vehicles? The sharingeconomy welds EVs to District HeatingwithPrepayGO.com.Your District Heating residents EnergyPurse already pays for their heating - nowyou can supply your CHP or Solargenerated power to their EV and parking.Just hook up and switch on thePrepayGO.com app. No more EVchargers lying unused all day; or worse,later in the evening - those 'plugged in'power cords snaking across car parkfloors - trip hazard central!PrepayGO.com uses the same provenprepay DHS system from Prepago.ie tocharge residents for using the EV chargerin the SAME account they use for theirheating and hot water. Elegant.Operators help residents to share the PrepayGO.com is from Prepago.ie - whereexpensive Fast EV chargers in a car park. prepay in District Heating is being done rightEV using residents can now access quick for over 5 years.- high speed/high voltage - chargingaffordably at home while sharing the high More information: [email protected] costs with other residents.As prepay District Heating shows sharinghigh cost energy infrastructure works andmakes sense for everyone and in newways. 23

New Evinox ModuSat® XR Takes HIU Efficiency to Another LevelEvinox has extended its best-selling range of ModuSat® HeatInterface Units with the introduction of the new ModuSat® XRand ModuSat® XR- ECO TwinPlate models. Providingboth indirect space heatingand domestic hot water,ModuSat® XR units are ideal for use in modern,efficient district and communal heat networks. Allunits deliver fast, dynamic domestic hot waterresponse, and the ModuSat® XR-ECO models alsoprovide ultra-low DHW return temperatures to theprimary heat networkFind out more about the new ModuSat® XR Rangeof Heat Interface Units by contacting us on 01372722277, email [email protected] or visitwww.evinoxenergy.co.ukEvinox Energy LtdUnit 37, Barwell Business ParkLeatherhead RoadChessingtonSurreyKT9 2NYTel: + 44 (0)1372 722277Fax: + 44 (0)1372 744477www.evinoxenergy.co.ukwww.evinoxresidential.co.uk DE Question BoardThe ukDEA has now launched the DE Question Board for the benefit of the ukDEAmembership and would welcome your participation.How it works • The ukDEA send out a bi weekly DE Question Board email requesting ukDEA members to send in their questions - these would need to be district energy industry related. • ukDEA members send in their district energy questions to [email protected] • The ukDEA sends the questions out to the membership bi weekly on a no named basis and awaits responses. • The ukDEA will receive the response to each question and send onto the member who asked the question. All questions posed will be done so on an anonymous basis but we will let the person who asked the question know who you are when we pass the responses to them. It will then be up to the person who asked the question as to whether they make contact with any or all or the people who answered. 24

We do hope that you will engage in this initiative. It builds on the adhoc process of askingquestions that we have used in the past, but formalises it to essentially produce a “ukDEAMember Search Engine” ! If members engage in this initiative it also means that ourSearch engine contains over 450 potential responders the majority of whom are immersedin the industry which we feel is a major member benefit.Whether you answer a question to support your fellow members or because you may feelthat might be able to sell a product or service we don’t mind, the main point is that we don’twant sales pitches in response but real answers for those members who asked, who canthen pick up with the member(s) they feel best answers/understands the issues.Questions posed to date: • 'A ukDEA member is seeking to understand whether any other members have experience of using solar thermal in conjunction with a DH scheme and would like to discuss further with any members who have experience.' • 'Green Gas Certificates - Betamax of VHS? As a CHP DH operator, a ukDEA member wants to respond to a growing interest among some of its corporate customers to supply them with heat and power generated from grid gas with biomethane certificates. However, there are two green gas certification schemes in the UK, one operated by the ADBA and the other by the REA. The ukDEA member would welcome UKDEA members’ experience of purchasing green gas certificates through either scheme, and in particular their views on the relative merits of each scheme. • 'A ukDEA member wishes to know if any ukDEA members have any experience with \"ice pigging district heating mains\" . If they do, can they recommend a company they could speak to about the operation. The ukDEA member company has some experience in this method of cleaning networks but would like to broaden knowledge of potential service providers.'Please send your responses to [email protected] Members’ Job VacanciesChronos Energy are a Recruitment Consultancy who operate in the Decentralised Energymarket.The company works with a range of clients in this market who are currently looking toexpand theirdesign capability. If you are a Mechanical Engineer with District Heating experience, do getin touch if you want to explore career opportunities.Location: UK WideSalary Range: Intermediate to Principal Engineer. 40-60kPlease send your CV to mailto:[email protected] can also call on 0121 218 3849 25

Want to work for a company who values excellence in all they do? FVB are offeringthis opportunity!Position:Office Manager/Principle Consultant (with district energysystems experience) in a new business ventureCompany profile:For almost 50 years, FVB has planned and designed a widerange of district energy infrastructure in Europe, North America, the Middle East and beyond.Our engineering expertise is firmly rooted in the real world; moving beyond feasibility studiesand conceptual designs, FVB has served as detailed design engineer, constructionmanager, commissioning engineer on many projects, as well as providing managementconsulting services to operating district energy systems to improve operating results andcustomer service.Because of FVB’s extensive district energy experience, we can move quickly to identifyreliable and cost-effective technologies for meeting energy requirements in the study area.Further, our engineering work is informed by our understanding of the business implicationsof design decisions.Role:We seek an energetic and highly motivated self-starter to join our London, UK Office as anOffice Manager/ Principle Consultant in our new business venture.As a seller/doer the selected candidate will lead multi-discipline design teams for a variety ofproject types with varied project delivery methods. The selected candidate will havedemonstrated success in managing large multi-discipline projects and have strongleadership and people/client skills.Candidate will also have experience serving as a senior consultant, leading, managing andproviding guidance of project analyses, preparing plans, and developing innovative solutionsto district energy project challenges.Required education and experience: • B.S. or M.S. in Engineering. M.S. or graduate level technical coursework preferred. The position requires am minimum of then (10) years of experience. • The candidate considered for this position could have a background in a variety of engineering backgrounds including civil, mechanical and heating. • Chartered Engineer (CE). • Demonstrated experience in supporting business development activities and defining new markets and services with strong existing client relationships.Preferred Qualifications:Experience supervising multidiscipline teams with staff of varying experience. Familiarity witha variety of project and client types. Results driven and highly energetic. Initiative forbusiness development and client service. Strong interpersonal skills. Highly effective verbaland written communication plus senior level presentation and negotiation skills. Self-sufficient in current office applications (e.g. MS Office). Highly organized and self-motivated.Critical thinking ability. 26

Salary and Benefits: Location of position / Market area:FVB offers its employees a robust London / UKrewards package which includes: acompetitive salary; incentive bonuses; Deadline for applications:holiday entitlement: 25 days plus BankHolidays; flexible work schedules; 31st November 2017competitive pension with employermatch; other benefit package can be Contact details for CV:discussed and an unmatched culturefocused on client-service, quality, and You must be living and authorized to work intireless pursuit of excellence in all we do. the UK to apply for this position. Please send your CV to Ola Nordgren atFVB is an equal opportunity, drug-free [email protected] or to Carinaemployer committed to diversity in the Engberg at [email protected]. For more information about! http://en.fvb.seJob Specification - Mechanical Design EngineerA leading Heat Interface Unit equipment manufacturer, isseeking a Mechanical Design Engineer to join their team.The purpose of the Mechanical Design Engineer role is toprovide technical design support to the Sales team assistingconsultants, developers etc. with the design of communalheating systems. The Mechanical Design Engineer will also beheavily involved in the new product development programme.As a Mechanical Design Engineer your responsibilities will include the following: \"#$$%&'!()!*%+,!-./0(,/+1+2+3+./!%,4!563+7+3+./8!! ! A 81990('!'B,!$,&%-+!C,2:!D2+2-,(!%+!9(0E%@%+-!DF*!@,&%-+!2&&%&'2+),!2+@!0(!2!! !!!!!!@,&%-+!&,(E%),!'0!)3%,+'&!%+E03E,@!%+!)0::1+23!B,2'%+-!&.&',:!@,&%-+!0(!%+&'2332'%0+G! A H&&%&'!%+!'B,!9(0@1)'%0+!0I!,&'%:2',&J!K10'2'%0+&!2+@!@,&%-+!9(090&23&!%+!&1990('!0I! 'B,!823,&!C,2:! A H((2+-,!K10'2'%0+&!19@2',&L!(,E%,M&!2+@!%@,+'%I.!0990('1+%'%,&!I0(!19N&,33%+-!! !!!!!!!0+!9(0O,)'&G! A P0+@1)'!&%',!&1(E,.&G! A H&&%&'!%+!'B,!@,E,309:,+'!0I!+,M!9(0@1)'&J!%+)31@%+-!9(0O,)'!&9,)%I%)!;,&90Q,!! :0@%I%)2'%0+&!'0!01(!&'2+@2(@!9(0@1)'&J!M%'B!01(!?0:2+%2+!D2+1I2)'1(%+-!R2('+,(! A P00(@%+2',!'B,!9(0@1)'%0+!2+@!19@2'%+-!0I!%+NB01&,!&'2+@2(@!@(2M%+-&J!%+)31@%+-!! :2+1I2)'1(%+-!2+@!,K1%9:,+'!@(2M%+-&!I0(!'B,!*E%+0S!9(0@1)'%0+!I2)%3%'.! A P00(@%+2',!'B,!19@2'%+-!0I!@,&%-+!@0)1:,+'2'%0+!2+@!@(2M%+-&!I0(!9(0O,)'&!! MB,(,!2993%)2;3,!A! ! 27

A H))0:92+.!,S',(+23!823,&!',2:!0+!)3%,+'!:,,'%+-&!%+!0(@,(!'0!9(0E%@,!&1990('!2+@!! !!!!:0(,!%+N@,9'B!',)B+%)23!Q+0M3,@-,!2&!(,K1%(,@G! A \"+@,('2Q,!)0+'(2)'0(L!%+&'233,(!&%',!E%&%'&!2+@!:,,'%+-&!2&!(,K1%(,@G! • Liaise with the Service and Sales departments on internal technical issues. • Liaise with suppliers regarding technical or equipment queries and requests on bespoke non-standard equipment • Assist the Design Team Leader to coordinate the management and design of projects. • Assist with in-house presentations, external presentations and exhibitions as required. • Any other task as may be required from time to time. • Contribute towards the production of supporting technical sales and support documentation to support the sales, marketing and service departments.Ideal Candidate• Graduate qualified building services engineer with at least two years’ experience• Excellent communication skills both written and verbal• Knowledge of HVAC system design including communal or district heating• Task orientated team player with a “can-do” attitude and approach• A second European language would be an advantageRewards• Competitive salary• Opportunity to progress within an expanding business in a growing marketAbout the CompanyThe company specialises in providing integrated communal heating solutions and acomprehensive support package including energy metering, billing and a revenuemanagement service.With more than 12 years of experience in the Communal/District heating market, they havebeen involved in the design and supply of equipment for many projects for both private andsocial housing schemes.Rewards a competitive salary, pension and private health scheme (available after qualifyingperiod). Please contact Mike Shaw for further information and to apply – [email protected] Energy LtdUnit 37, Barwell Business ParkLeatherhead RoadChessingtonSurreyKT9 2NYTel: + 44 (0)1372 722277Fax: + 44 (0)1372 744477www.evinoxenergy.co.ukwww.evinoxresidential.co.uk! ! ! 28

Position: District Energy and Heat • DEHN performance review,Network Enginner optimisation and Energy balance DMG Delta is a well- established and reporting. CHP performance growing organisation within • Environmental impacts of the DEHN the HVACindustry. We have a prestigious variety of • Working to PAS55, BSRIA Guide BG3,contracts covering London and the Home CIBSE CP1, CIBSE Guide M and SFGCounties. 20 as a minimumOur customers are managing agents, • Tariff calculations (both retrospectiveproperty owners, residential management and budget) and customer reporting! • Attending meetings with Developers, Clients, Managing Agents and otherDescription/ Duties of Position: stakeholders to discuss and review performance of the DEHN • Requirements under the Heat Network (Metering and Billing) Regulations 2014Qualified graduate engineer that has a Location of Position:District Energy and Heat Network (DEHN) Near Stanstedbackground with a specific bias towards Approximate Salary Range: £50koptimising operation of these systems to Contact Details for CV:deliver long term benefits (20 plus years) [email protected] the end users more than design. With aproven track record of managing installerto maintainer handover plus troubleshooting and the management of legacyissues.Key aspects will be: Read more here:• Ensuring the Company delivers a http://www.dataenergy.co.uk/contact/careers/ service that represents “Good Industry Practice” (GIP) as Heat Network Operator (as generally referred to in CIBSE CP1 2015) The ukDEA District Energy LibrarySend in your case studies, product specification sheets, DE and and CHP tech documents for inclusion – [email protected] We will be updating the library within the next few weeks. 29

Members’ News4th Generation DHC: using waste heat for sustainable comfort of Roosendaalresidents with prefabricated networksThe residents of the Nieuwe Wipwei district in the Dutch city of Roosendaal will soon becomfortably warm. Waste heat from the local SUEZ waste processing plant will be used toprovide reliable, affordable and sustainable heatfor various districts in the city. Together withBAM and the municipal energy provider ofRoosendaal, Thermaflex has expanded theinnovative, low-temperature heating networkwith the connection of the Nieuwe Wipweidistrict. This is a big next step in realizing the city’s sustainability targets.With an eye on the future, Duurzaam Energiebedrijf Roosendaal (Sustainable EnergyCompany Roosendaal) took the initiative to implement a Smart Climate Grid for the heatsupply of a local college and residential district in 2012. To this end, it makes use of cleanwaste heat of 42° Celsius from a local waste processing plant operated by SUEZ - energythat would otherwise be lost. Already, this has cut the college’s energy bill by 50%. Theconnection of the new residential quarters to this unique district heating network marks animportant milestone: heating individual homes based on the only low-temperature districtnetwork in the Netherlands. By using low temperature (LT) waste heat, heat loss issignificantly lower while ensuring a much higher thermal energy yield. In this way,sustainability and comfort go hand in hand. In order to minimize disturbance for currentresidents, the partners took up the challenge to implement the entire network within 3weeks, while at the same time securing a future-proof solution. To this end, a collaborationbetween Thermaflex (knowledge partner and specialist in the development and productionof prefabricated distribution networks) and BAM Infra (expert in infrastructure and networkinstallation). The Cradle to Cradle Certified™ Silver Flexalen piping system, delivered withplug-and-play Flexalink house connections proved to be the ideal solution for this project.The expertise and structured approach by BAM also proved to be highly effective in therapid installation of a reliable Low Temperature (LT) network, whereby disturbance to thelocal environment was kept to a minimum. Flexalen piping systems are available in the UKfrom Flexenergy. Wondering what that looks like in practice? Check it out in the projectvideo!For Roosendaal, this is only a start. Of the 60 MWh waste heat capacity of the processingplant, only 5 MWh is exploited. The success of this network expansion affirms the potentialto expand it in the near future. Not only in the Netherlands, but all over the world wasteheat offers a much better alternative to conventional gas-fired heating; such abundance isavailable globally. With these types of innovative and highly scalable concepts, Thermaflexand its partners demonstrate that the transition to sustainable energy while assuringoptimal levels of comfort at lower energy bills is a challenge we can easily handlecollectively.For more information, contact: Marcel Jongen Thermaflex, Group Market Manager DistrictEnergy & Renewables, Email: [email protected] piping systems are represented in the UK by FLEXENERGY,Email: [email protected]: 01592 773167Website: www.flexenergy.co.uk ! 30

District Heating at Southbank Place This enables all dwellings to be remotelyCanary Wharf metered, controlled, interrogated and tested, and enables operation and maintenance Evinox routines to be run remotely including the Energy are diagnosis of faults. The system picks up a delighted to range of alarms such as faulty components, be working faulty meters, high /low system pressure. with Canary Wharf Group By using our two-way communication system,plc on the Southbank Place development. any HIU performance check can also beThis outstanding scheme features a carried out remotely, significantly reducingdistrict heating system that incorporates a inconvenience, maintenance time and cost.highly efficient energy centre, which will Credit towards Code for Sustainablereduce the carbon footprint of the site. HomesThe District network will supply residentswith thermal energy for heating, coolingand the production of domestic hot water.Southbank Place is being developed byBraeburn Estates, a joint venture betweenCanary Wharf Group plc and Qatari DiarReal Estate Investment Company. Whencomplete it will feature seven newbuildings including residential space,state-of-the-art offices and a diverse mixof retail. This 5.25-acre development alsoHeating & Cooling Interface Units Each home also features an Evinox ViewSmart ENE3 controller, which can displayEvinox Energy have supplied ModuSat® all of the information required to gain creditsheating and cooling interface units, for the Code for Sustainable Homes. Thisincluding twin plate units for instantaneous includes historical consumption data in aheating and hot water, single plate units graphical format to enable residents to viewfor cooling and models that feature an information about their usage and compareintegrated hot water storage tank. The different periods. This removes theCanary Wharf Group plc decided this was requirement to install a separate energythe ideal solution as many apartments display device to gain credits towards therequire both heating and cooling Code for Sustainable Homes.throughout the home. For further information about our integratedSmart Connected Control communal & district heating solutions, please contact us by emailingThe Interface units at Southbank Place [email protected] or visitfeature our SmartTalk® two-way www.evinoxenergy.co.ukcommunication technology, whichoperates using the same hard-wired www.evinoxenergy.co.uknetwork as the metering data collectionwithout additional costs. 31

UK’s leading home energy asset management company aims to tap into growthpotential offered by burgeoning market for rapidly changing domestic energy useand solar PV managementPassivSystems Limited has launched afundraising campaign on Crowdcube that willenable the company to accelerate its growthstrategy. The initial target of £650,000 will provideadditional working capital to support fasterdeployment of its smart energy managementservices for utility companies, solar PV assetmanagers and the fast-growing district heatingmarkets.“We have demonstrated solid demand for ourtechnology and services based on long-term contracts and recurring revenue streams fromour major partners,” said Colin Calder, chief executive of PassivSystems. “Now we have anopportunity to build on our success as the demand for smart energy management in homescontinues to grow – both in our UK and overseas markets. The prevalence of solar, batterystorage, electric vehicles, smart appliances and electric heating has created an unstoppablemomentum in clean, distributed power that is fundamentally changing the way that wegenerate and consume energy.“Our smart home energy asset management services enable us to reduce lifetime operatingcosts for consumers making our services compelling for equipment manufacturers, financialinstitutions and energy companies.”Strong, predictable business modelPassivSystems counts Western Power Distribution (WPD), Wales & West Utilities (WWU),Foresight, E.ON, EDF Energy, British Gas, Engie and Hitachi among its tier one customers.It has more than 40,000 solar PV systems under management using a business model thatgenerates recurring revenues. This market offers excellent growth potential with over800,000 solar PV systems installed in the UK alone. Typical service contracts range from 3– 20 years, providing long-term, predictable revenue streams.The company is forecasting more than 80% revenue growth this financial year and isEBITDA profitable on a quarterly basis.A portfolio of leading-edge technologyPassivSystems has a strong track record of collaborative research with world-classresearch partners including University College London and the Energy Technology Institute.Through its R&D programmes it aims to transfer intellectual property to commercialproducts.The company’s secure, scalable cloud-based PassivEnergy energy services platform is theresult of over 200 man-years of R&D. The platform collects approximately 2 million meterreadings from homes each day. Using advanced weather adjusted algorithms and machinelearning, the platform optimises operational performance of solar PV, home batteries andheating equipment. Its smart heating service has been demonstrated to significantly reducelifetime operating costs to UK households worth hundreds of pounds a year per household.It has been selected by leading utilities to help differentiate their supply services. “Theresidential energy market has been largely untouched for over 60 years and as the cleanpower generation revolution continues to unfold, the wealth creation in the industry will bevery significant for companies who enable grid flexibility,” commented Calder. 32

SWEP Plate Heat Exchanger range The Hampshire-certified by North American based pipeorganization AHRI specialist has been at the forefront in SWEP thermoplastic Brazed extrusion since its Plate inception in the late 1940s and it was the first Heat UK manufacturer of pre-insulated pipe systems in the late 1970s and 80s. The HilineExchanger range have been certified by Aqua system was developed as a viablethe North American Airconditioning, corrosion-free alternative to the traditional pre-Heating and Refrigeration Institute. AHRI insulated steel pipes that, if not correctlyis a widely trusted source in testing and installed and maintained, could experienceverifying performance certified heating, reliability issues. By introducing aventilation, air-conditioning, and polypropylene random copolymer (PP-R)commercial refrigeration equipment and service pipe that is mechanically strengthenedcomponents. with fibres, it can operate continuously at temperatures up to 90°C making it ideal forChrister Frennfelt, manager for SWEP’s heat networks. Manufactured in the UK, theConsultant and Utility business, explains system is available from stock in dimensions“Earning AHRI certification informs our from 32mm up to 250mm and it can be usedexisting and future customers that they on its own, or as a hybrid system that utilisescan be sure that our design data other pre-insulated pipes such as flexibleprojections will match-up to real life polymers for quick and easy installation ofperformance when our units are up and branch connections. The system’s servicerunning. Put simply, if we say how one of pipe can be quickly joined on site using butt,our products will perform – that is how it socket or electro-fusion welding methods, withwill perform. the system’s tough HDPE outer casing and bonded PUR insulation being bridged with aFrennfelt continues “AHRI’s is a globally choice of an easy-to-fit heat-shrink or electro-recognized and industry respected fusion casing joints. Andrew Leach, businesscertification program and it’s not easy for development director, commented: “We’vea company’s products to achieve been supplying this Hiline Aqua system forcertification. Having it will help SWEP sell fifteen years now and during this time, we’vemore products, win bids, differentiate seen a steady shift towards polymer systems.ourselves from competitors, and complywith government requirements.” As a result, we’re continuing with our company’s tradition of innovation by heavilyPioneering Polymer Pipe Hits investing in research and development toMilestone create exciting new polymer systems that will further expand the performance specificationCPV Ltd, a leading UK manufacturer of and reliability the Hiline range. With all eyes onpre-insulated pipe systems, is celebrating district heating as a technology that can helpthe 15-year anniversary since the launch the UK deliver its legally-binding greenhouseof its innovative Hiline Aqua pre-insulated gas emission targets, it’s imperative that thesepolymer pipe system for district heating new systems are reliable. By eliminatingprojects. corrosion risk, district heating network owners and operators can commit to long-term contracts safe in the knowledge that their customer supply won’t be disrupted. We’ll shortly be launching a new flexible polymer pipe system that will offer even higher temperatures and pressures with improved safety factors that will give further peace of mind for both system operators and their consumers.”For further information, please visit the company’s website: www.cpv.co.uk 33

How to warm-up customer service for heat networksHow to listen to customers and deliver the heat networksthey want is the topic of a presentation to the 2017 Heat andDecentralised Energy Conference on Thursday 30 Novemberby Kirsty Lambert, community heating specialist and Directorat Switch2 Energy.The Heat and Decentralised Energy Conference 2017 will be hosted by the Association forDecentralised Energy (ADE) and the Energy Institute – bringing together hundredsof industry leaders, policymakers and power and heat experts, to shape the future of thesector.\"Supplying heat on a local level via heat networks offers an opportunity to deliverexceptional, personalised service and to take time to understand exactly what residentswant,\" said Kirsty Lambert. \"In this way, we can go above and beyond service levels intraditional centralised energy supply. I'm honoured to bring this message to such aprestigious conference.\"Drawing on Switch2's 35-years’ of experience in delivering community heating schemes,she will share best practice on how to get customer service right.She will advise on engaging with residents at all stages of community heat network design,development and operation; how to set heat tariffs fairly and involve and communicateclearly with residents; how to offer consumer choice and protect vulnerable customers, andhow to use digital innovation to improve metering and billing.Her presentation will cover award-winning examples of customer service excellence incommunity and district heating, including Switch2's smart metering partnership withSheffield City Council, which is enabling residents to reduce bills by an average of 38% bymoving from flat rate billing to new generation pay-as-you-go technology. She will alsodiscuss the importance of customer engagement and education in a joint project withNewport City Homes' Duffryn district heating scheme, where residents have halved theirenergy consumption by using Switch2's smart meters. Such digital innovation removes thedisparity between credit and prepayment systems, which is a major problem for traditionalenergy suppliers and has required intervention from the energy regulator to introduce pricecaps.\"With the rapid growth of heat networks, it is vital that the customer is at the heart of theprocess\", she added. \"It is important that we listen actively to residents and respondeffectively. Above all, our sector must supply reliable, affordable, low carbon heat andprovide a service that is transparent, fair and easy to use.\"It is imperative that developers and heat suppliers adhere to best practice standards fromorganisations such as CIBSE and The Heat Trust, including setting and delivering onguaranteed performance standards, and consulting with and involving customers at allstages of project delivery. We must give residents control by using smart metering and offergreater choice of billing and payment options, which is particularly important for vulnerablecustomers who may be in fuel poverty.\"The conference will celebrate ADE's 50th anniversary at the forefront of championingdecentralised energy in the UK. It will take place at the Crystal building in London, which isrenowned for its sustainability. The event will explore the leadership role that companiesmust take to enable growth of the sector, and to deliver competitive, cost effective lowcarbon energy systems that better respond to customer needs.Further information: www.heatconference.co.uk, www.switch2.co.uk 34

REHAU celebrates five-year anniversary of RAUVITHERMREHAU is celebrating five years ofmanufacturing RAUVITHERM in the UK. Theproduct, a pre-insulated PE-Xa pipe for districtheating, biomass, biogas and heat pumpapplications, has proven popular since its launchdue to its combination of flexibility and low heatlosses.With the REHAU EVERLOC™ jointing system and easy-to-use design, the pipe is bothsimple to install and durable.Steve Richmond, Head of Marketing & Technical at REHAU, said: “Being the only productof it’s type both manufactured and sold in the UK, we are thrilled to have seenRAUVITHERM grow in popularity over the last few years.“We constantly strive to ensure that our products are at the top end of what is available onthe market. To have both returning and new customers year on year is a testament to ourteam and our technology.“It was an easy decision for us to set up production of RAUVITHERM in our Blaneau factoryfive years ago. Having production in the UK meant that we would significantly reduce ourcarbon footprint and be able to respond quickly to customer demands. This has alwaysbeen a priority for us as we want to run our business in the most sustainable way possible.We have since invested in tools for 140mm and 160mm RAUVITHERM production in 2016which have proved popular already with customers.“We have gone to every effort to ensure this product is the best it can be for our customers,we want RAUVITHERM to be easy to fit and long-lasting, that’s why we put so much workin behind the scenes to ensure the technology is industry-leading.“RAUVITHERM is available in UNO 25-160mm and DUO 25-63mm. Installation is easy andtime-effective due to the REHAU compression sleeve jointing system. The piping is leak-proof and has WRAS approval for potable water applications. Industry NewsIn practice: University of Northampton's onsite biomass energy centreA state-of-the-art new campus at the University of Northamptonhas embraced a renewable energy solution through a £6.5menergy centre which incorporates woodchip biomass boilers and acombined heat and power (CHP) system. 35

The ChallengeThe development at the University’s new £330m Waterside campus has required theregeneration of a brownfield site, into an environmentally friendly campus that will providestate-of-the-art academic facilities for 15,000 students.Read more from the source here: https://www.edie.net/library/University-of-Northampton-s-onsite-biomass-energy-centre-/6786District Heating and Cooling Market EU announces new member state energyGrowth, Share, Demand and Analysis cooperation regulationsof Key Players – Research Forecaststo 2024 The European Parliament hasThe global district heating and cooling announced a new rule(DHC) market features a low facilitating cross-borderconcentration of component suppliers cooperation betweenwith no big players. Most companies EU states in the eventoperate at local or regional levels where of an urgent gasproximity to consumers helps avoid extra shortage. Sufficientoperational costs and efficiency losses, gas supply forstates Transparency Market Research in households, district heating and essentiala new report. The market dynamics are social services such as hospitals would takehighly susceptible to changes in terms of priority in the event of such an occurrence. Atechnology and scale of projects. “As member state can activate the solidarityDHC systems mostly belong to state- mechanism and call on other member states toowned entities, government support and help tackle a severe crisis.funding play a key role in operationalefficiency of a DHC project,” states a Read more from the source here:TMR analyst. http://www.decentralized-Browse Market Research Report: energy.com/articles/2017/09/eu-announces- new-member-state-energy-cooperation-http://www.transparencymarketresearch.c regulations.htmlom/district-heating-cooling-market.htmlRead more from the source here : Scotland provides £1.8m for hot newhttp://www.findmarketresearch.org/2017/0 geothermal9/district-heating-and-cooling-market-growth-share-demand-and-analysis-of- Scotland’s first deep geothermal districtkey-players-research-forecasts-to-2024/ heating network has been allocated £1.8 million of grant funding by the government. The HALO Kilmarnock development in the West of Scotland will feature a 2,000-metre deep geothermal well, from which hot water will be extracted using a small pump. Read more from the source here: http://www.energylivenews.com/2017/09/18/sc otland-provides-1-8m-for-hot-new-geothermal/ 36

Next steps revealed for £1bn Paddington Village schemeThe next stage in Liverpool’s £1bn Knowledge Quarter regenerationscheme has been revealed by the city’s council in a new report.Liverpool City Council has approved the plans for a multi-million-pound programme of site works on seven plots to pave the way forthe first phase of the construction at Paddington Village.The development will include a new car park, hotel, office space anda district heating system.Read more from the source here:http://developmentfinancetoday.co.uk/article-desc-5779_Next%20steps%20revealed%20for%201bn%20Paddington%20Village%20scheme NEW ROUND OF UPDATES TO FULL DIRECTORY LISTINGS COMMENCING SHORTLY. REMEMBER THE FANTASTIC ADVERTISING OPPORTUNITIES WITHIN THE GUIDE – READ MORE ABOUT THE GUIDE AND OPPORTUNITIES HERE 37