Microsoft Teams Brochure

Let’s talk Microsoft Teams

Let’s Talk Microsoft Teams What Is Teams Teams is Microsoft’s fastest growing business application. A chat-based collaboration software application and is part of the Office 365 suite of business products and is renowned in today’s marketplace for helping teams across the globe to stay connected and organised —all in one place A great example of Teams working at its best is with the new NHS Digital agreement which has seen Microsoft 365 digital tools rolled out across the whole of the NHS which will include chat facilities through Microsoft Teams. Why Do People Buy It? Microsoft Teams delivers solutions such as video meetings, desktop sharing, group chat and group file editing to allow increased transparency, productivity gains and enriched communication. Challenges Within Microsoft Teams Small businesses, mid-market and enterprise organisations all have different needs and business challenges. Those requirements often can't be met with a Teams only solution. EVAD has a wide portfolio of Teams integrated solutions that complement the platform, working harmoniously with your Microsoft strategy to ensure you get the best functionality, consistency and reliability. 2

Let’s Talk Microsoft Teams Expert Advice EVAD Cutting Through Complexity Let’s break down the Microsoft service packs to give an overview of the functionality Microsoft can provide compared with more traditional communication platforms. Our specialists focus on how best to use technology to seamlessly deliver your Microsoft Teams communication strategy without negatively affecting business expectations while of course achieving the best possible price model. Our expertise covers a wide range of products and services to ensure your business gets the Microsoft experience to meet all your requirements, including telephony, call routing, contact centre, meeting rooms, compliance PCI / MIFID ( check ) security and resilience. Our EVAD specialists will review your existing estate and then discuss your future communication requirements and Microsoft Teams plans. We will work with you to define an appropriate strategy and demonstrate, proof of concept, recommend, implement and support complementary technologies to ensure a successful Microsoft Teams project. 3

Let’s Talk Microsoft Teams How EVAD Can Help Enhance Your Teams Experience EVAD differentiates itself by offering a creative set of Teams integrations to deliver a stable and reliable communication platform to give businesses access to advanced features with the Teams end-user experience. Headsets, Teams Handsets & Integrated End User Cloud Technology Telephony Audio Video Meeting Room Cloud Contact Technology Centre For Teams PCI Compliant Call Payment Analytics & Software Reporting Compliant Call Packages For Recording For Teams Teams Call Routing Packages For Teams 4

Teams Integrated Cloud Telephony Whilst Teams now has its own telephony module it isn’t always able to provide the level of functionality you as a customer may require. Organisations that are looking to standardise to a Microsoft desktop and use Teams as the communication application can now do so without sacrificing telephony functionality by integrating into an EVAD cloud telephony platform. Our Microsoft project team will work with you to establish specific requirements, potential gaps in functionality and with that detail help you build a complete strategy around Teams. Headsets, Teams Handsets & Integrated End User Cloud Technology Telephony Audio Video Meeting Cloud Room Contact Centre Technology For Teams PCI Call Call Compliant Routing Analytics & Payment Packages Reporting Software For Teams Packages for Compliant Teams Call Recording for Teams 5

Let’s Talk Microsoft Teams Teams Integrated Cloud Telephony What is Voice2Teams? v Voice2Teams delivers carrier grade telephony into one of the leading collaboration tools by providing a full cloud telephony solution that works anywhere and on any device. This complementary solution brings advanced call routing and a full Unified Communications feature set enabling an increase in productivity for any size of business, at the same time providing flexible working with full Disaster Recovery and real time Fraud Management. Voice2Teams also delivers a hybrid telephony option by ensuring non-Teams users all benefit from the same telephony features without having the additional cost of the Microsoft licenses, i.e. in meeting rooms, warehouse, lobby areas etc. Key Features • Low cost license including call bundles • Call Recording – Fully PCI, MFIDII with AI • Call Analytics – Real time analytics giving insight into business calling trends • Fraud Management – Sentry Fraud tool to minimise fraud • Integrations – Customer Relationship Management (CRM) and other bespoke integrations into over 300 applications • Intelligent Virtual Agents (IVA) • Contact Centre (CC) – UC Omni Channel for your customer service representatives • Automated Disaster Redirect – Automatic failover in the event of loss of connectivity • Porting supported in over 20+ countries, new DID’s available in 72+ countries • Automatic 24 x7 fraud management • Numerous additional telephony features 6

Let’s Talk Microsoft Teams Teams Integrated Cloud Telephony Licensing We offer three license options for full Teams integration, offering cost effective integration with increased functionality. Voice2Teams Voice2Teams Voice2Teams Direct Routing Plus Full Cisco/BroadSoft SIP Trunks Full BroadSoft/Cisco user license Full BroadSoft/Cisco user license delivered on a full carrier grade with Microsoft Teams as allowing other devices to be used for platform. This solution removes the the primary phone delivering carrier calling alongside Teams i.e. UC One, high costs of call bundles from grade telephony. IP desk phone. Up to 4 devices per Microsoft and delivers Carrier Grade user. HD Voice into Teams offering cost Cisco BroadSoft user license effective call bundles and no call Akixi Call Analytics Cisco BroadSoft user license limits with global calling. Included for Akixi Call Analytics every user is “Sentry” 24/7 fraud Sentry Fraud Management management monitoring which is live Sentry Fraud Management on every call. HD Voice HD Voice Low cost per user Global Calling Includes 2k call mins UK Nat, UK Porting 30 + countries, new Mobile (O2, EE, VF, 3) Per user Direct Routing – Call Forward, not DDI’s 72+ countries reachable/no answer included for UC One (desktop, mobile or tablet) SCA 5 = 4 devices + Teams per user the primary number Three way calling Hybrid support – All users, or a mix Call Pull from Teams of users on Direct Routing and other Sentry Fraud Management users can benefit from more features Cisco SIP Trunks into Teams Global Calling Porting 30 + countries, new DDI’s Porting 30 + countries, new 72+ countries DDI’s 72+ countries Global Calling HD Voice Sentry Fraud Management Sentry Fraud Management 7

Cloud Contact Centre For Teams Organisations that have already or looking to standardise to a Microsoft desktop and use Teams as the communication application can now add comprehensive cloud based contact centre / customer service technology. This will ensure you are communicating with your customers across all media providing the best possible service, in the most efficient way. Headsets, Teams Cloud Handsets & Integrated Contact Centre End User Cloud For Teams Technology Telephony Audio Video Meeting Room Technology PCI Call Call Compliant Routing Analytics & Payment Packages Reporting Software For Teams Packages for Compliant Teams Call Recording for Teams 8

Let’s Talk Microsoft Teams Cloud Contact Centre For Teams Combine the power of EVAD’s Contact Centre-as-a-Service (CCaaS) platform with the collaboration capabilities of Microsoft Teams to seamlessly connect your contact centre with your entire organisation and your customers. As an embedded application inside of Microsoft Teams, EVAD delivers a comprehensive set of capabilities: Authenticated Sign-on Single Enterprise-wide Presence Secured access and authentication Presence mapping between Teams and processes CCaaS operator states Utilise Teams Address Book In-Call Collaboration To identify the right person within the While interacting with customers, agents are organisation that can assist in able to leverage the full power of Microsoft addressing the needs of the Teams to message, chat or speak with customer. colleagues or the wider organisation in order to quickly serve customer needs. Share & Collaborate with Customers Seamless Access to Third Party Applications Providing the ability to use the By delivering EVAD as an embedded collaboration capabilities of Teams application within Teams, it allows other when engaging with customers, applications to seamlessly work embedded escalating calls to web-based within the Teams framework whether that be interactions where you are able to CRM, transactional systems or finance share content, conference in systems. specialists and even leverage video. Accessible Visibility & Reporting By providing agents with dashboards on personal and team performance and providing supervisors and managers with real-time operational information all instantly accessible within the Teams environment. 9

Let’s Talk Microsoft Teams Cloud Contact Centre For Teams Customer interaction leaders are acutely aware of the risks of introducing not only new technology, but new communication channels into the contact centre. Handling social media channels, where agents’ mistakes or heavy-handedness are visible to potentially thousands of people understandably causes nervousness. That’s why EVAD has designed Omni to make it easy for contact centre leaders to match agents’ natural skill sets and personalities with the channels that will generate success for your organisation. Take Facebook for example: most vendors consider Facebook as one channel, when in reality it provides one-to-one communication (chat, voice and video) along with traditional social media conversations (groups, posts, comments, reactions and so on). EVAD’ unique approach looks past the individual platforms to enable contact centre leaders to group channels in an agent- centric way; which we call the five pillars of communication: Voice: The traditional channel of the contact centre – one-to-one with high levels of urgency and responsiveness. Video: A channel that is being increasingly adopted to create a premium customer experience. Since video is far more intimate than voice, agents have to be confident in. Email: Traditional channel that has much lower response expectations with consumers; allows for complex, long- form text and easy inclusion of third parties into the conversation. Messaging: Any form of text-based chat that is primarily one-to-one (e.g. web chat, WhatsApp etc.). Hyper- efficient, these channels can be handled in parallel so multiple conversations occur simultaneously. Agents must have accuracy in their grammar and understand how to create empathy without tone of voice and avoid ambiguities of language. Social Conversation: Typically a one-to-one conversation that is viewed by many people. If a conversation is handled incorrectly, it can quickly become a one-to-many as consumers form a “pack mentality” and attack the brand. EVAD Omni allows you to train, deploy and monitor agents as they adopt a new pillar of communication allowing you to align agents’ skill-sets and personalities. 10

Call Analytics And Reporting Packages For Teams Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra- responsive customer experience. We offer various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all sizes. Headsets, Teams Handsets & Integrated End User Cloud Technology Telephony Audio Video Meeting Cloud Room Contact Centre Technology For Teams PCI Call Call Analytics Compliant Routing & Reporting Payment Packages Packages for Software For Teams Teams Compliant Call Recording for Teams 11

Let’s Talk Microsoft Teams Call Analytics And Reporting Packages For Teams If customer contact plays a key role in your business, EVAD can give you a truly transformative edge. Our cloud-based call and contact analytics services lead the industry in both innovation and value. We offer unprecedented insight into how your contact processes are working, and how you can optimise them for a game-changing, ultra-responsive customer experience. Understand your Monitor your Optimise resources Deliver outstanding business as never before communications from and costs customer service beginning to end What We Offer EVAD’s portfolio of wallboards, reports and value-added features is vast and varied, providing maximum scope to customise our service to your exact needs – whether you’re a small team or running several contact centres in multiple locations. You’ll enjoy maximum visibility and control with a choice of over 400 sets of historic and real-time statistics, brought to life with easy-to-assimilate charts, dials and alarms. Our wallboards can be configured to show the precise metrics you need, and are available on any internet-enabled device via a browser or the mobile app, to fine-tune your contact strategy and motivate teams. 12

Let’s Talk Microsoft Teams Call Analytics And Reporting Packages For Teams Reporting The EVAD Contact Suite offers flexible reporting to meet the various needs of contact centre supervisors, management, and executives. Contact centre leaders can generate real-time or scheduled reports that break down business process results to 10 minute or hourly intervals, with up to daily, weekly and monthly results. Deliver these reports in PDF, Word, CSV, or Excel for additional analysis and manipulation. Commonly used reports answer questions like: • When did my agents sign-in/sign-out? • Why are my agents unavailable? • How many interactions did my agents answer? • Where did they spend their time? Have they been unavailable and why? • How many interactions came into the queue? How many were answered? Answered within our Service Level goal? • When are my peak intervals or those that need “back office” resources to help meet our goals? • What types of interactions are my agents receiving? • Who abandoned and after waiting how long? Supervisor Business Process Reports Business Process reports provide activity metrics for individual or multiple business processes. Key metrics like interaction volume, abandoned interactions, ASA and service levels are readily available. Supervisor reports give you immediate access to the customer trends driving your business and enable you to take a deep dive into the details of every customer’s unique experience when the need arises. Supervisor Agent Reports Agent reports provide rich insight into agent performance and behaviour. At the click of a mouse, leaders have access to agent productivity metrics (calls handled, transfers, time spent on hold, etc.), time spent in various ACD states, unavailability details, and sign-in/sign-out activities. Supervisors can quickly identify coaching needs for each agent, which agents are exceeding their expectations, and process improvement opportunities. 13

Let’s Talk Microsoft Teams Call Analytics And Reporting Packages For Teams Your business is made up of conversations, each containing insight to power your growth and protect your business. Clarify speech analytics will help you unleash valuable insight and improve performance by transcribing and analysing the conversations that matter. Between “Hello, how can I help you” and “Thank you and goodbye” thousands of words and phrases contain valuable information about your products and services, customer emotion, adherence to policy and agent performance. Using artificial intelligence, Clarify speech analytics will help you gain a deeper understanding of customer experience, identify calls that may damage your reputation and empower your staff to perform at their best. Capture, transcribe and analyse the conversations that matter. Integrates with Microsoft Insights* Improve the Understand Improve sales Capture Reduce Attract quality of customer performance compliance customer and retain satisfaction the best conversations risks churn staff 14 Insights integration is achieved through call journey *

Call Routing Packages For Teams Direct Routing for Microsoft Teams gives customers a viable and far more cost-effective way to deliver Public Switched Telephone Network (PSTN) calling services to their users. Headsets, Teams Handsets & Integrated End User Cloud Technology Telephony Audio Video Meeting Cloud Room Contact Centre Technology For Teams PCI Call Analytics & Compliant Reporting Payment Software Packages for Teams Compliant Call Routing Call Recording for Teams Packages For Teams 15

Let’s Talk Microsoft Teams Call Routing Packages For Teams Enable full voice capability natively into Microsoft Teams, as an alternative to Microsoft calling plans and without the need for on-premises hardware. Teams - Direct Routing uses Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud based service. It provides connectivity to your Microsoft Team’s tenant, which enables full PSTN breakout on the public telephone network. Connection from Microsoft Teams to our network via an IP connection (for example Gamma Broadband or Ethernet) and is delivered as an end-to end service with high availability. What is required to enable Teams - Direct Routing? The following components are required: • Microsoft 365 or Office 365 license including Teams • Microsoft Phone System add-on • An internet connection PSTN Your Carrier Office 365 Network Certified Session Border Controllers External Calls Internet MS Phone System MS Teams Users 16 Gamma Network Your Organisation

Let’s Talk Microsoft Teams Call Routing Packages For Teams Session Border Controls For Direct Routing If you are looking to use the Teams app to make calls outside of your organisation, then Direct Routing enables the end user to connect a SIP trunk to their Teams tenant using a Session Border Controller for increased versatility and connectivity. How Does It Work? SBC PSTN/SIP Trunk EVAD Session Border Controllers for Direct Routing offer direct SIP connectivity between the existing enterprise voice infrastructure - Microsoft Teams, the PSTN and SIP trunking services. They provide complete coverage of customer needs with extensive scalability, interoperability and reliability. 17

Let’s Talk Microsoft Teams Call Routing Packages For Teams Cost Saving Complete Never Miss A Call Agile Working Cloud Solution Significant cost saving per Tailored business Allows for flexible and user when compared to No expensive continuity with network remote working and Microsoft’s calling plans initial outlay as and number level enables a collaborative (allows you to maximise there’s no need resilience to keep your approach. existing 365 license cost). for traditional business working. hardware. Number Access To Advanced 01, 02, 03 And 08 Access To Education Porting Call Statistics Number Termination Community Keep the same Advanced management 01, 02, 03 and 08 Using “Janet Connected” geographical information relating to call termination with accreditation connections number handling efficiencies, no number means that we can provide wherever you productivity, call patterns translation. IP voice services to the are. and caller behaviour. Data education community in a includes time to answer, direct manner. 18 call waiting time, call outcome and caller details.

Compliant Call Recording For Teams EVAD bring compliant recording to Microsoft Teams. Microsoft Teams has become one of the key communication tools as companies move to remote working and we have the recording solution for you. Headsets, Teams Handsets & Integrated End User Cloud Technology Telephony Audio Video Meeting Cloud Room Contact Centre Technology For Teams PCI Call Analytics & Compliant Reporting Payment Software Packages for Teams Compliant Call Routing Packages For Teams Call Recording for Teams 19

Let’s Talk Microsoft Teams Compliant Call Recording For Teams Clarify For Microsoft Teams Store A suite of recording, quality Clarify securely stores and archives management and analysis tools, recordings for as long as they’re designed to evolve with your business needed, on premises or in the and support the way you work. cloud. Search Perform Clarify’s database and browser Develop call tactics, define criteria and optimisation makes it quick and easy evaluate performance. Create to find what you need. Add custom playlists for routine and exceptional marks and notes to improve call scenarios to speed up training searchability. and learn from your best performers. Listen Respond Clarify’s intuitive interface allows Clarify’s innovative comments feature users to control playback and allows colleagues to collaborate on establish who said what during a call screen to resolve problems and with ease. improve outcomes. View Monitor Voice and screen recording provides A recording failure may not be a complete view of interaction by immediately apparent. Clarify’s capturing what was said and what proactive health and performance was done during a call. monitoring maximises uptime. Share Deploy Voice recordings can be shared with Clarify supports on premises, hybrid selected individuals on a time limited and cloud deployment, multi-site and basis. Voice data remains securely resilient configurations, standard or hosted by Clarify throughout. advanced integration, to support and evolve with your business. Comply Clarify has the necessary capabilities to support a range of compliance requirements including PCI DSS, GDPR, Dodd-Frank, MiFID II & HIPAA. 20

Let’s Talk Microsoft Teams Compliant Call Recording For Teams Three Easy Steps 1. Clarify advanced users are enabled for sCpleaericfhy Aandavalyntcicesd. You aurseerisnacroenetrnoalbolfedthe cost. Just subscribe to the speefcohr aspneaelycthics service and pay as you use. analytics. 2. User-friendly interface. Guides you through defining and refining essential criteria to provide insight and improve your understanding of conversations. 3. Select the conversations that matter. Forward voice data for analysis based on the calling lines, called line or individual agents. Alternatively, use Clarify’s advanced search capability to select and forward a block of recordings for analysis. Clarify uses clever features to improve workflow, simplify compliance and drive performance. Speech to Text Confidence Supports multiple languages and accents By rating its own ability to recognise words, the user can choose to remove low confidence conversations, utterances Time Stamps or words. Every word transcribed is given a time stamp to Data Redaction support advanced analysis of call transcripts. Automatically removes private information, like payment Sentiment card data, addresses and phone numbers. Sentiment analysis is based on the vocabulary Keyword Trends used, making it easy to identify exceptional calls. Creates a list of keywords and keeps track of reoccurring themes. Emotion Silence And Over talk Emotional analysis is based on vocal cues, like tempo, pitch, volume and cadence. Helps to measure negative emotion within a conversation. 21

PCI Compliant Payment Software Protecting card holder data is one of the biggest concerns for organisations taking debit or credit card payments. A large proportion of organisations believe they are PCI DSS Compliant, but they aren’t. As card payment technology evolves, so should the payment options you offer your customers. Introducing the game changer for secure card payments, EVAD Link Pay+. Headsets, Teams Handsets & Integrated End User Cloud Technology Telephony Audio Video Meeting Cloud Room Contact Centre Technology For Teams PCI Compliant Compliant Call Analytics & Payment Call Recording Reporting Software for Teams Packages for Teams Call Routing Packages For Teams 22

Let’s Talk Microsoft Teams PCI Compliant Payment Software Card data breaches can severely damage your brand’s reputation and information stolen through a data breach can have on-going ramifications because the data can be used for months, or even years, after the theft. EVAD Link Pay+ removes this problem with a simple, pay-per-link solution on any channel. Benefitting Your Organisation Why Choose Link Pay+ • Customer-facing staff never see or hear the customers’ card • The PCI challenge is fixed - with details – making it easy to demonstrate compliance with HIPAA, Link Pay+ agents/customer- MiFID II and FCA guidelines. facing staff are no longer exposed to any sensitive card • You can have peace of mind knowing that EVAD Link Pay+ is a data. Certified PCI DSS Level 1 Compliant solution. • Link Pay+ is a cost-effective • Never worry about card details being stored in call recordings or solution with no need for extra written down on paper again. tech and additional service charges or rentals. • Only pay for what you use – no service charge or rentals for having the service. • Maximise your sales revenue and enhance your customer’s • It’s easy to get started with EVAD Link Pay+ as it’s an out of the overall experience –instant and box solution – there’s no equipment or software to be installed. convenient transactions, whatever the device or • An improved customer experience – payments are faster and communication channel. more convenient. • Your staff see the progression of the card payment process in real-time – customers are supported through out, and you can maximise sales revenues. 23

Let’s Talk Microsoft Teams PCI Compliant Payment Software Social Email SMS Voice Social Email SMS Voice Webchat Messenger WhatsApp Amazon Marketplace Webchat Messenger WhatsApp Amazon Works With Any Channel Marketplace An effective solution for all CCuusstotommeerriisseenngagedd wwiitthhyyoouurrstsataffff and communication channels. So, naeneddnseteodms taokemaakseeacusreecupraeympaeynmtent however you communicate with your customers EVAD Link Staff teeaammmmeemmbberergegneenreartaetses a Pay+ offers a simple, secure lainliknkananddsesennddssttooccuussttoommeerr way to make payments. uussiinnggpprreeffeerrrreeddcchhaannnneel l How Does It Work? CustoCmusetroompeenr solpinekn,selnintekr,secnatredrsdetails and scuabrmdidtsetthaeilms and submits them Link Pay+ is completely intuitive for your customers and staff alike, making it easy to adopt. Aggeennttsseeeesspprrooggreresssininreraela-lt-itmime e ssoo cthuestocumsetor mis esurpisposurtpepdorted TrTarannsascatciotinoncocmompleptleedted 24

Audio Video Meeting Room Technology Let’s get face-to-face up and running in a snap and put more mojo in your meetings with an EVAD audio video solution. It’s never been this easy to enjoy great video conferencing. Leave the computer at your desk and connect in seconds through a single, sleek device. Talk in huddle or conference rooms with the option right for you. You can even use with nearly any video collaboration software, including Teams, Zoom and Skype for Business. Audio Video Headsets, Teams Meeting Room Handsets & Integrated Technology End User Cloud Technology Telephony Cloud Contact Centre For Teams PCI Call Analytics & Compliant Reporting Payment Software Packages for Teams Compliant Call Recording Call Routing for Teams Packages For Teams 25

Let’s Talk Microsoft Teams Audio Video Meeting Room Technology Agnostic Audio Video Content Sharing Works With Any Provider Simpler transition from one collaboration platform to the next, when holding meetings with those who have preference or the need to use features within a specific video collaboration platform such as Microsoft Teams. There is also the option to work with other platforms such as Zoom, BlueJeans and Skype for Business. Get Up And Running Fast Connect in seconds. Simple setup includes, built-in cloud service platform support, with no PC or Mac needed. Plus, you can manage the experience from the comfort of your chair with a convenient tabletop control panel. Feel More Connected With production-quality camera framing, you’ll feel like everyone is right there in the room. Block out audio distractions with NoiseblockAI powered by machine learning as you easily share content over wired or wireless connections. Choose Your Platform With the EVAD Solution, you’re in control. Choose almost any platform with native support for many Video- as-a-Service (VaaS) providers, including Microsoft Teams. Video bars also support H.323 and SIP for easy connection to any standards-based video solution or VaaS gateway. The choice is yours. 26

Let’s Talk Microsoft Teams Audio Video Meeting Room Technology Packages Small Medium Large This package is ideal for This package is ideal for This package is ideal for those those collaborating in those collaborating in larger collaborating in large smaller teams within a teams within a small to mid- teams/conferences within a huddled meeting space. sized meeting room. mid-sized meeting room. Compatible with PC and Compatible with PC and Compatible with PC and Mac. Mac. Mac. Features Features Features • Projector range up to 25 ft. • Projector range up to 12 ft. • Projector range up to 15 ft. • HD Video Support • HD Video Support • HD Video Support • Sound Bar • Sound Bar • Sound Bar • 4K Camera • 4 K Camera • 4 K Camera • Dual Stereo • Dual Stereo • Single Stereo • Touch Control • Microsoft Teams Video • Touch Control • Microsoft Teams Video • Microsoft Teams Video (open via PC/Mac) (built-in) • Zoom Rooms (open via (built- in). • Zoom Rooms (built-in) • Zoom Rooms (built-in) • Extended Microphones PC/Mac) • Extended Microphones available. available. 27

Headsets, Handsets AND End User Technology EVAD has a variety of handsets to suit any requirement. Some are native to Teams and give a truly seamless user experience while others are Skype for Business (SfB) certified offering a different interface while still working with Teams. Headsets, Teams Handsets & Integrated End User Cloud Technology Telephony Audio Video Cloud Meeting Contact Centre Room For Teams Technology PCI Call Analytics & Compliant Reporting Payment Software Packages for Teams Compliant Call Recording Call Routing for Teams Packages For Teams 28

Let’s Talk Microsoft Teams Headsets, Handsets And End User Technology Headsets For optimal collaboration, your business should have headsets which help avoid distractions and provide superior Microsoft Teams experiences. Certified headsets from Sennheiser and Poly work seamlessly with Microsoft Teams. By choosing a headset solution from Poly or Sennheiser, you can experience the plug ‘n’ play simplicity and the proven interoperability with Teams. Handsets EVAD handsets offer variety and scope to meet any requirements. Some are native to Teams to give you a truly seamless user experience and others are Skype for Business (SfB) certified so will work with Teams but the user interface differs. Whatever your business requires find the handset solution for you. (Native Teams devices use the Microsoft Teams software application running on Android OS.) 29

Let’s Talk Microsoft Teams Our Methodology Innovation Service Handover Design and Consult Project Audit and Advise Acceptance Training High Level Design and Proposal Implementation Customer Approval Project Plan and Detail Design Unified Contact Centre Audio Video Communications Conferencing Mobility Network Services Maintenance, Support 30 and Managed Service

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