Business Insurance | RIMS 2017 | Tuesday, April 25

Q&A: JOHN KAPITAN Global health entrepreneur uses risk as springboard to success The senior vice president and head BY GLORIA GONZALEZ of Americas client development at It was a chance encounter Derreck Kayongo, Global Soap Project founder, describes how he used catastrophe risk with a hotel concierge that led risk to his advantage to start an environmentally sustainable effort. modeling firm to the revolutionary Global Risk Management Soap Project. how to make wedding dresses the alleged killing of two sol- Solutions Inc. — when a firing squad came to diers. The violence forced himdiscusses the firm’s new cyber-physical Derreck Kayongo, CEO of the his village and killed severaland North America earthquake models, National Center for Civil and of his neighbors in response to See KEYNOTE page 14as well as trends in risk assessment. Human Rights Inc. and founder of the Global Soap Project, both PAGE 6 in Atlanta, talked about how he got the idea for the project, Risk managers which recycles used bars ofurged to keep up soaps from hotels and repro- with technology cesses and distributes them to vulnerable populations. BY GAVIN SOUTER Mr. Kayongo was living a Rapid technological change is comfortable life as a 10-year-disrupting numerous business old in Uganda with his busi-processes and providing huge ness entrepreneur parents —benefits to organizations as they his soap-maker father and hisharness the power of technology mother, who taught herselfto improve their operations, but itis also creating risk management When the worst happens: Responding to violence at workchallenges, according to a reportby Marsh L.L.C. BY LOUISE ESOLA day session at the Risk & Insur- A show of hands in a con- ance Management Society Inc. ference room of about 50 risk Risk professionals need to A review of headlines from the conference in Philadelphia. managers and other attendeesadopt a more proactive approach past year paints a grim picture painted an even grimmer pic-to learn about disruptive tech- for workplace violence: Shoot- ture for preparedness: Onlynologies and assess the risks and ings, robberies, suicides and two people raised their handsrewards of using the technology, domestic disputes. when a panelist asked who ofthe 14th annual Excellence in them knew exactly what to doRisk Management report said. Workplace violence is a sign in the event of an emergency in of the times, and employers in the workplace. Produced in partnership with every industry need to betterthe Risk & Insurance Manage- prepare for what to do before, Just before her question, Dr.ment Society Inc., the report during and after an event,issued on Monday was based on according to experts at a Mon- See WORKPLACE page 15focus groups with risk executivesin a variety of industries and a AWARD WINNERS CYBER RISKS ON THE STREETsurvey of another 700. RIMS honors several Information assets may Attendees discuss their “The pace of innovation global- risk professionals be underinsured top risk concernsly has made risks more complexand interconnected. This leaves PAGE 3 PAGE 4 PAGE 13many executives struggling tounderstand how disruptive tech- See MARSH page 14 Entire contents copyright by Business Insurance Holdings. All rights reserved.

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Clark receives Goodell; Nickel named RiskManager of the Year BY ROB LENIHAN worked for employers who Scott B. Clark, center, receives the Goodell award from RIMS President understood and embraced the Nowell Seaman and RIMS CEO Mary Roth. The Risk & Insurance Man- value that a well-risk managedagement Society Inc. bestowed entity to brings to the stakehold- the technical aspect of learning specialist at Cook Group Inc.several awards during a Monday ers of an organization,” Mr. Clark your trade, your interaction in Bloomington, Indiana, wasluncheon at its annual confer- said. with the best and brightest of named RIMS Rising Star of theence in Philadelphia, including this industry will enable you to Year, which honors up-and-com-the Harry and Dorothy Goodell Specifically, Mr. Clark said he be successful throughout your ing risk management profes-Award. was grateful to Miami-Dade Pub- career.” sionals under the age of 35 or lic Schools for supporting him for who have seven or fewer years The Goodell Award is named over 30 years before his retire- Also among the award winners of professional experience in thefor RIMS’ first president and ment in 2016. Regarding his cur- on Monday was Loren Nickel, industry.honors individuals who have fur- rent position at Gallagher, Mr. Sunnyvale, California-basedthered the goals of RIMS and the Clark said he was “energized by director of business risk and Debra Samuel, manager ofdiscipline of risk management. the opportunity to continue with insurance for Google Inc. and its insurance and risk manage-The honor was presented to this industry and RIMS, and I am parent company, Alphabet Inc., ment at Arconic Inc., receivedScott Clark, senior vice president extremely grateful to have this who was honored as the 2017 the RIMS Ambassador Groupand enterprise risk management opportunity.” RIMS Risk Manager of the Year.consultant at Arthur J. Gallagher See AWARDS page 17& Co. in the Miami/Fort Lauder- “It’s important to make sure William Lehman, insurancedale area and retired risk and that the new generation of riskbenefits officer for Miami-Dade managers and students in atten-County Public Schools. dance today understand the value that RIMS bring to the “I’m grateful I had the oppor- industry and how their involve-tunity to work in a field with ment will enhance their careers,”true professionals, and to have Mr. Clark said. “In addition toHackenburg, Frederick inducted into Risk Management Hall of Fame BY ROB LENIHAN Mr. Frederick was praised for management. As a senior exec- John Rudolph of AIG, left, and his nearly 30-year career in risk utive within the risk manage- RIMS CEO Mary Roth, right, P. Richard Hackenburg and stand with Risk ManagementGlen Frederick were inducted Hall of Fame inductee P. Richardinto the Risk Management Hall Hackenburg and Alice Frederick,of Fame at the Risk & Insur- accepting for Glen Frederick.ance Management Society Inc.’saward luncheon Monday during ment team of the government ofits annual conference in Phila- British Columbia, Mr. Frederickdelphia. helped to establish a benchmark for risk management programs The Hall of Fame “serves as a among Canadian provinces. Hemeans to maintain the history was also responsible for launch-of the field of risk management ing an enterprise risk manage-and recognizes risk practitioners ment strategy that was imple-who have made significant con-tributions to advancing the disci- See HALL OF FAME page 17pline,” RIMS said in a statement. BUSINESS INSURANCE RIMS 2017 3

Long overlooked, information assets need coverage BY JUDY GREENWALD PERCENTAGE OF PP&E AND INFORMATION Businesses are insuring infor- ASSETS COVEREDmation asset losses at a sig- BY INSURANCEnificantly lower rate than theyinsure property risks, even The percentage of potential 59%though the former represents a loss to PP&E assetsgreater potential loss, says the covered by insurancePonemon Institute L.L.C. in astudy released Tuesday. The percentage of potential 15% loss to information assets Although the average potential covered by insuranceloss to information assets is $979million, compared with $770 mil- 2017 Aon/Ponemon Institute Global Cyberlion for property, plant and equip- Risk Transfer Comparison Reportment, 59% of property’s potentialloss is covered by insurance, n Information assets are said their company has cyber their tangible assets, said Kevincompared with 15% for informa- underinsured against theft or insurance coverage. Kalinich, Chicago-based cyber/tion assets, according to the 2017 destruction based on value, network global practice leaderGlobal Cyber Risk Transfer Com- probable maximum loss and like- n Most companies experi- for Aon Risk Solutions.parison Report, which was con- lihood of an incident. enced a material or significantlyducted by Traverse City, Michi- disruptive security incident or He said the study encouragesgan-based Ponemon Institute and n A total of 43% of respon- data breach one or more times firms to look at this exposuresponsored by Aon Risk Solutions. dents said their company would during the past two years, with compared with how they protect disclose a property and plant and an average economic impact of their other assets from an insur- The report is based on a sur- equipment loss in their financial $3.6 million. ance standpoint. “That will helpvey of 2,168 individuals in North statements as a footnote disclo- you make a better decision as toAmerica, Europe, the Middle sure, while 36% said a material n A total of 87% of respon- whether you should buy more”East, Africa, Asia-Pacific, Japan loss to information assets does dents said cyber liability is cyber insurance, he said.and Latin America that was con- not require disclosure. among the top 10 business risksducted from December through for their company. “One of the biggest lessonsFebruary. Most respondents were n While 64% of respondents here is that companies are real-either in finance, treasury and say their companies’ exposure For the first time, “organizations ly underinsuring” informationaccounting, or risk management. to cyber risks will increase over have come to the realization” that assets, said Larry Ponemon, the the next 24 months, only 24% the total value of their intangible Ponemon Institute’s chairman Other key findings include: assets is greater than the value of and founder.Risk managers should coordinate with legal on additional insureds BY GAVIN SOUTER Susan J. Reinhard, senior direc- tual indemnity provisions,” Ms. Marsh USA Inc. in New York. tor, claims and risk management Reinhard said. “A lot of time is spent crafting Risk managers can play an at Emcor Group Inc. in Norwalk,important role in ensuring that Connecticut, at a Monday session But potential pitfalls include not the indemnity and getting exact-additional insured coverage pro- during the Risk & Insurance Man- being able to work with the coun- ly where you want to, and thenvided by contractors to subcon- agement Society Inc.’s conference sel of your choice, and litigation as an afterthought, legal addstractors is crafted to match the in Philadelphia. costs may not be recoverable if an additional insured. But if youindemnification agreements in the contractor disputes the cov- don’t link the two of them, theythe work contracts, experts say. The main benefit of additional erage, she said. may not be entitled to indemnity, insured coverage is that it pro- but they have coverage under the Too often, legal departments vides financial protection for the Although additional insured additional insured provision,” Mr.add additional insureds to cover- additional insured, she said. Also, clauses can provide benefits to Denton said.age without considering the con- the subcontractors will have their subcontractors, they must besequences, they say. defense costs paid up front “ver- carefully linked to the indemnifi- “That’s where I think risk man- sus having to try and collect it as cation provisions in the contracts agement can really play a big Additional insured clauses an after-the-fact reimbursement, so that the coverage applies only role to make sure that legal is notgrant coverage to subcontractors as can happen under the contrac- to the agreed liabilities, said John treating insurance coverage as anunder a contractor’s policy, said H. Denton, managing director at afterthought,” he said.4 RIMS 2017 BUSINESS INSURANCE

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John Kapitan John Kapitan is the Hoboken, New Jersey-based senior vice president and head of Americas client development at catastrophe risk modeling firm Risk Management Solutions Inc., where he has worked for 11 years. He recently spoke with Business Insurance Senior Reporter Judy Greenwald about RMS’ new products and trends in risk modeling. Edited excerpts follow. Cyber-physical risk is a large Q Please discuss the new for this modeling, but we’ve A One is a desire to create and growing risk and thus class of cyber-physical created data schema that we more differentiation of risk something that, if we can models just introduced by think captures the right data — in other words, to more RMS. Does it address an and inter-relates them in the accurately represent risks.measure it more effectively, can existing need? right ways to begin assessing That can help (risk managers)be a risk that can be transferred and evaluating the risk. As manage risk better, and it can A We do think there is a the insurance companies are also help them to understand and priced more effectively. need for a model. There writing policies, this system what risks to transfer and are risks, and the risks have can help them to understand what’s a reasonable price for manifested themselves in emerging risk concentration. the risk transfer. security breaches — and in financial loss — both to the Q What is on the horizon for Q What are you hearing insureds themselves and to RMS? from the risk management the insurance companies that community insofar as what are insuring them. We also A One significant new release they need? see that it is a large and grow- that’s coming out at the end ing risk and thus something of April is our North America A I think they would like more that, if we can measure it more earthquake model. It’s a very outreach and more educa- effectively, can be a risk that significant update. It incorpo- tion and understanding about can be transferred and priced rates new U.S. geographical some of the analytics and the more effectively. survey information into the modeling, and that’s some- model, and it’s changing the thing on our agenda, to partner Q In what way do these risk assessment and risk pro- more effectively with the retail represent new ground for file for earthquake risks. brokers to do that. They proba- you as a catastrophe modeling bly don’t feel as well-versed in firm? Q What are the broad trends that science as they’d like. that you currently see in A It’s new in a couple of risk modeling? Q Is there anything you’d like ways. One is that it is not to add? location-specific. If you think about a lot of the risk that we A We’re always open to feed- model, they’re property risks, back and do solicit feedback meaning there’s a specific from the different markets location associated with the that we serve, and certainly exposure, whereas with cyber, the corporate insureds are the risk is not geographic. an important market to us. Geographic information is not If there are classes of risk or what drives the exposure. things they wish are being modeled that are not, we’re The second thing is, it needs happy to hear about that to see new data captured, and that’s where it fits within our agenda. a challenge. It’s early days6 RIMS 2017 BUSINESS INSURANCE

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Sean COLLEGE STUDENT SNAPSHOTPreis Sean Preis is a senior at Temple University in Philadelphia, where he is majoring in risk management and insurance Once I saw how risk management and legal studies. He is an active member of the Sigma was implemented and practiced, Chapter of Gamma Iota Sigma and a part-time mason tender at R.C. Masonry Inc. of Newtown Square, I knew it was something Pennsylvania. He recently spoke with Business Insurance I wanted to make into a career. Reporter Joyce Famakinwa. Edited excerpts follow. What are your post-college career plans or goals? I have accepted a full-time position with American International Group Inc. as a commercial lines underwriting analyst in financial lines. I interned with AIG this past summer and learned a lot about the company culture and industry operations. How did you become interested in risk management? After taking my introductory risk management course at Temple, I gained an appreciation for the subject matter. I was working as a dishwasher at the time, and could see how the kitchen implemented risk management principles. We set mats in front of the doors to prevent slips, trips and falls; fryers were placed away from open-flame grills; and ServSafe procedures were followed to prevent food contamination. I also realized that I practiced risk management in my personal life by wearing a seat belt and not speeding (usually). Once I saw how risk management was implemented and practiced, I knew it was something I wanted to make into a career. What do you hope to learn at RIMS 2017? This will be my second RIMS, so I am hoping to attend as many exhibits as I can and learn about niche subjects in the insurance industry. What’s your favorite TV show or movie? My favorite movie is “The Shawshank Redemption.” What’s your favorite book? My favorite book is “The Great Gatsby” by F. Scott Fitzgerald.8 RIMS 2017 BUSINESS INSURANCE

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HEARD ON THESTREET What is your RICHARD HERNKE KRISTINA GUAY MAUREEN KENNINGconcern for risk Chief risk officer Manager of loss control Risk management specialist in 2017? Dart Container Corp. Unitil Corp. Jack’s Links, Link Snacks Inc. Mason, Michigan Hampton, New Hampshire Minneapolis “The uncertainty of the political climate. “Cyber. We just recently acquired “Contamination (on the supplier What new laws will come out of this a cyber policy and our (information side). It is a big issue for us since administration? What will happen technology) department is constantly we are global. It’s big because it’s overseas? There’s just a lot of change.” testing our employees with phishing food and it’s in the public, and our tests. There’s quarterly training on products go to so many countries.” what can happen to us as a utilities company. So that’s on the forefront.”Rank Company Revenues (bns)*1 Marsh & McLennan $12.9 $11.72 AON, PLC $8.13 Willis Towers Watson PLC $5.0 $4.04 Worldwide Broker Network (WBN) $1.7 $1.75 Arthur J. Gallagher & Co. $1.7 $1.56 Jardine Lloyd Thompson $1.37 BB&T Insurance Holdings8 Brown & Brown, Inc.9 Hub International, Ltd.10 Lockton Cos. LLC BUSINESS INSURANCE RIMS 2017 13

KEYNOTE RIMS President Nowell Seaman, left, and RIMS CEO Mary Roth urged RIMS CEO Mary Roth also wel- risk manager attendees to embrace and revolutionize their profession. comed the increased attention Continued from page 1 being paid to the risk manage- process to collect the used bars, leaders and risk-takers. ment profession, citing CNN’sto leave his family home and cleanse the germ-filled top layers “We are only going to be suc- 100 Best Jobs in America anal-belongings behind and become of the soap, recycle them and ship ysis, which concluded that riska refugee in Kenya. them off to places such as Liberia, cessful if we allow reasonable management director was the where Ebola has devastated the risks to happen to all of us,” he second-best job, factoring in ele- “This story began with me in a country because of cultural prac- said. ments such as pay and growthrisky position,” he said. tices that help spread the disease. trajectory. Mr. Kayongo seized the opportu- Also during the opening RIMS Mr. Kayongo eventually won nity and turned this idea into a conference session, Nowell Sea- “While we already know howa scholarship to attend school in $10 million business that operates man, RIMS president and direc- great this field is, it’s nice to seethe United States and landed in in 90 countries. tor of global risk management that everyone else is catchingPhiladelphia, site of this year’s for Potash Corp. of Saskatche- on,” she said. “It’s no longer theRisk & Insurance Management “Nobody had ever recycled wan Inc., said the theme of his best-kept secret.”Society Inc. conference. He was soap,” he said. “Once you beat presidency is “moving forwardstaying at a hotel in the city of risk, chances are you’re going to together.” But it’s still important for riskBrotherly Love when he noticed lead that market. I love risk — managers to disrupt the statusthe multiple bars of soap left in bring it on, because therein is my “Together, we can revolution- quo, Ms. Roth said.the bathroom. Mr. Kayongo began business.” ize how our organizations per-“stealing” the soaps left each day ceive risk,” he said. “Together “Many of you may be averse tobefore he became concerned that Mr. Kayongo said his life and we can shape the narrative disruption, but we know that inhe would be charged for the soap business experiences illustrated about the importance of taking order to achieve success for ourand confessed to a hotel con- the importance of taking risks intelligent risks. Together, we organizations, we must embracecierge, who simply laughed and and urged risk managers to can create strategic risk prac- and even become the disrupters,”told him the soap was included in educate themselves and become tices for the benefit of organiza- she said.the price and he should help him- tions all over the world.”self. When Mr. Kayongo asked RIMS is holding hundreds ofwhat happened to the used bars events to support its member-of soap, the concierge said they ship, including its legislative sum-were thrown away. mit, which will move from June to October to “maximize congressio- American hotels throw away nal engagement,” Ms. Roth said.800 million bars of soap every The RIMS external affairs com-year, but 2 million children mittee is advocating for severaldie each year because of poor federal bills to aid risk managers,hygiene, he said. He started a namely the reauthorization and modernization of the National Flood Insurance Program. MARSH sionals said their organization nizations are not surveying the the risks within their organiza- uses or plans to use wearable risk of disruptive technology. tions and with outside service Continued from page 1 technology, whereas other stud- providers, said Brian C. Elowe, ies suggest that 93% of compa- “Given the impact that disrup- Boston-based managing directornologies affect their business nies are evaluating or using tive technology can have on the and U.S. client executive prac-strategies, models and opera- wearables, the report said. strategy of an organization, such tice leader at Marsh USA Inc.tions,” the report said. lack of attention to the risks “We believe this shows a gap in should be viewed as unaccept- “There is the opportunity to According to the report, many understanding: Too many orga- able,” the report said. embed in their governance howrisk professionals are not aware nizations don’t realize the perva- to discuss risk inside their orga-of the scope of technological dis- siveness of some technologies,” In addition, the report said its nization in a more thoughtfulruption, the report said. the report said. findings show a decrease in the way,” he said in an interview. number of organizations that For example, 52% of risk pro- And the technology can make have cross-functional risk com- In some cases, organizationsfessionals said that their orga- or break a business, the report mittees. view disruptive technologies asnization doesn’t use or doesn’t said. “Risk executives need to part of cyber risk, which leadsplan to use the internet of things, fortify their strategic role by “We would make a case for them to not understanding thebut some estimates suggest that understanding how technologies strengthening connections and full extent of the risks they face,90% of companies will be using impact business models and the discussions across the organi- Mr. Elowe said.internet of things technologies direction of entire industries.” zation through cross-function-within two or more years, the al risk committees,” the report “There’s a tendency to think ofreport said. Yet many organizations are says disruptive technology as coming not assessing the emerging tech- under the heading of cyber, but In addition, 25% of risk profes- nological risks, with 55% of those To address the risk of disrup- they are very different risks,” surveyed saying that their orga- tive technologies, organizations he said. should widen the discussion of14 RIMS 2017 BUSINESS INSURANCE

WORKPLACE make it a normal practice to pre- involving local law enforcement organization that confronts the pare for the worst. in planning. issue is more likely to survive. Continued from page 1 Ms. Brooks, whose career Ms. Brooks discussed “You want your company to beTeresa Bartlett, Troy, Michi- spans risk management for post-traumatic stress disorder the company that can come backgan-based senior vice president retailers, restaurants and more, as a common workers compen- from crisis,” she said.of medical quality for third-party gave attendees suggestions of sation claim arising from work-administrator Sedgwick Claims what to do in the event of a trag- place violence and said the best “You need to talk about it,Management Services Inc., men- edy, with catastrophe modeling approach for employers is advo- debrief about it: How willtioned the theme of this year’s high on the list. cacy. Yet sometimes advocacy we get back to somethingRIMS conference “disruption” as won’t be enough, she said. that will be normal? Youa starting point for discussion. Some other key components want your company to in preparing include assigning “If someone has PTSD and they be the company that can “That’s really the exact oppo- a crisis management person for can’t come back to the work- come back from crisis.”site of what we want to talk each area or floor of the building, place, then you want to exit themabout,” she said. “We hope to ensuring a company has proper out of the workplace gracefully,” Dr. Theresa Bartlett, Sedgwickhelp you re-establish normalcy equipment to assist individu- she said.and the status quo after a big cri- als with disabilities, designingsis in the workplace.” escape routes and installing bul- Dr. Bartlett emphasized the letproof glass in some areas. need to visit with workers Paired with panelist Jill Brooks, post-incident and work with-Dallas-based director of risk and Dr. Bartlett also mentioned in their needs. “There’s a hugeclaims for liquor store chain OK tabletop exercises, creating sce- mental health component to aSouthern Glazer’s Wine & Spirits narios on a table and working major event,” she said.L.L.C., Dr. Bartlett told attendees with employees to plan what tothe best thing a risk manager do and where to go, and studying “You need to talk about it,can do to get the workplace back deficiencies from there. debrief about it: How will we getto normal after to tragedy is to back to something that will be “The key is to practice and to normal?” Dr. Bartlett said, add- know,” she said. Both panelists ing that some workers are more also stressed the importance of resilient than others and that an Learn how at booth #1033 This Isn’t Your Father’s Risk Management.In this era of the 24-hour news cycle, viral communication, social media and pocketvideo, you can’t wait a quarter. You need to be more than on top of the risks to your business; you need to be ahead of them. riskonnect.comEnterprise Risk Management | RMIS | Healthcare | Audit Management | Business Continuity Management Vendor Management | Compliance and Regulatory Management | Health and Safety Management BUSINESS INSURANCE RIMS 2017 15

WORKFORCES WORK BETTER. JOIN THE BUSINESS INSURANCE DIVERSITY & INCLUSION INSTITUTE TODAY TO ACCESS THESE BENEFITS AND MORE THROUGHOUT THE YEAR:COMMUNITY / ROUNDTABLES / RESEARCH / NEWSLETTER / LIVE CONFERENCE SAVE THE DATE: SEPTEMBER 18-19, 2017 / Westin Michigan Avenue / Chicago 2ND Annual Diversity & Inclusion Institute Live Conference“MAXIMIZE YOUR BOTTOM LINE: HOW INCLUSIVE CULTURES PAY OFF”CHANGE BROUGHT BUSINESS INSURANCE AND OUR TO YOU BY: PARTNER COMPANY BOARD MEMBERS WELCOME THESE RISK MANAGEMENT EXECUTIVES MEMBERS TO OUR ADVISORY BOARD: ADVOCATES Carol Arendall, Vice President, Risk Management, US Foods Connie Bartels, Senior Director, Risk Management, United Technologies Corp. Leslie Lamb, Director, Global Risk Management, Cisco Systems Judith Meszaros Kirkpatrick, Senior Director, Risk & Insurance, TIAA-CREF Loren Nickel, Director, Business Risk and Insurance, Google Inc. Audrey Rampinelli, Vice President, Risk Management, Loews Corp. Kendra Schropp, Director of Risk Management and Safety, On the Border Mexican Grill & Cantina Carolyn Snow, Director, Risk Management, Humana Inc. David Stills, Vice President, Global Risk Management, Wal-Mart BE PART OF THE CHANGE. DIVERSITY + INCLUSION INSTITUTEMEMBERSHIP & ADVERTISING OPPORTUNITIES: Jeremy Campbell / [email protected] / 513.737.4963 SPEAKING OPPORTUNITIES: Joanne Wojcik / [email protected] / 312.967.1606 VISIT: www.diversityinclusioninstitute.com

HALL OF FAME ager at Westinghouse Electric RIMS CEO Mary Roth Corp. in 1967. Continued from page 3 AWARDS Commercial Insurance Study, He has held high-profile posi- which is conducted in associa-mented throughout the provin- tions that included president Continued from page 3 tion with RIMS, named Locktoncial public sector. and CEO of Willis, Missouri; Cos. L.L.C. as the top-perform- chief operating officer of Willis Award, which recognizes indi- ing broker for 2016 and XL Cat- He died in 2013, two years after Advanced Risk Management viduals for their continued ser- lin as the top-performing insur-winning the RIMS Harry and Services; executive vice pres- vice with RIMS. er for 2016.Dorothy Goodell Award and the ident at XL Insurance Co. Ltd.;RIMS Donald M. Stuart Award, and executive vice president of Michael Ratto, risk procure- Inductees to the RIMS Riskthe industry’s highest honor and marketing services at XL Global ment manager at Kraemer Management Honor Roll wereCanada’s highest honor for risk Services. In his final professional North America L.L.C., was Benjamin Evans, executiveprofessionals, respectively. role, he served as vice president given the Cristy Award, which director of the University of of insurance and risk control ser- recognizes the person who Pennsylvania Office of Risk Mr. Hackenburg, whose career vices at FOJP Service Corp. earned the highest marks on Management and Insurance;spanned more than 45 years, the three exams required to Juliana J. Keaton, director ofstarted out as an insurance man- “The risk management profes- earn the Associate of Risk Man- insurance at CSX Transporta- sion continues to make signifi- agement designation. tion Inc.; and Scot Schwarting, “Industry heroes like cant strides and has established director of risk management at Richard Hackenburg itself as a must-have business The J.D. Power 2016 Large Whirlpool Corp. and Glen Frederick were function for countless organiza- selfless, giving back to tions around the world,” RIMS the risk management CEO Mary Roth said in a state- community and paving ment. “Industry heroes like the way for future Richard Hackenburg and Glen practitioners.” Frederick were selfless, giving back to the risk management RIMS CEO Mary Roth community and paving the way for future practitioners.” RIMS said in a statement that the hall of fame selection com- mittee considers the following criteria for membership: “con- siderable contributions to the field; significant achievements, innovation and trend-setting; demonstrated leadership, char- acter and service; and the high- est caliber of ethical and profes- sional conduct.”Marketplace EDUCATION www.businessinsurance.com Risk management executives consider Business Insurance the #1 most credible brand.* BE A PART OF THE CONVERSATION ADVERTISE: [email protected] | 312.757.4580 SUBSCRIBE: businessinsurance.com/membership | 312.300.4127 ATTEND: businessinsurance.com/events *Signet Media Preference Study 2015 BUSINESS INSURANCE RIMS 2017 17

AROUND THE HALL CEO Adam Potter RIMS COVERAGE ONLINE PUBLISHER Business Insurance is delivering online Peter Oxner daily news reports from the Risk & Insurance Management Society Inc. (Chicago) annual conference in Philadelphia. [email protected] www.businessinsurance.com EDITOR18 RIMS 2017 BUSINESS INSURANCE Gavin Souter (Chicago) [email protected] DEPUTY EDITOR Gloria Gonzalez (Washington) [email protected] MANAGING EDITOR Sheena Harrison (Chicago) [email protected] SENIOR REPORTER Judy Greenwald (San Jose) [email protected] REPORTER Kristen Beckman (Denver) [email protected] REPORTER Louise Esola (San Diego) [email protected] REPORTER Joyce Famakinwa (Chicago) [email protected] REPORTER Rob Lenihan (New York) [email protected] COPY CHIEF Katherine Downing (Chicago) [email protected] ART DIRECTOR Jeremy Werling (Cincinnati) [email protected] DIRECTOR OF RESEARCH, PLANNING AND INSIGHTS Andy Toh (Chicago) [email protected] MAJOR ACCOUNTS DIRECTOR - MIDWEST & WESTERN U.S. Keith Kenner (Chicago) [email protected] MAJOR ACCOUNTS DIRECTOR - NORTHEASTERN U.S. & INTERNATIONAL Ron Kolgraf (Boston) [email protected] MAJOR ACCOUNTS DIRECTOR - MID-ATLANTIC & SOUTHERN U.S. Mark Krawiec (New York) [email protected] HEAD OF SALES - EVENTS & WORKERS COMPENSATION MAGAZINE Jeremy Campbell (Cincinnati) [email protected] HEAD OF EVENT PROGRAMMING Joanne Wojcik (Denver) [email protected] DIGITAL OPERATIONS MANAGER Kate Lichnerska (Chicago) [email protected] MARKETING MANAGER Katie Kett (Chicago) [email protected] REPRINT SALES MANAGER Lauren Melesio (New York) [email protected] SUBSCRIPTIONS & SINGLE COPY SALES [email protected] 312-300-4127 Copyright © 2017 by Business Insurance Holdings, 4100 S. Hospital Drive, Suite 209, Plantation, FL 33317. PHOTOS BY MICHAEL MARCOTTE

Cradle of freedom meetsworld of opportunity.Visit booth 927 to learn how ourMultinational Team can help your business.At AIG, we’ll help you minimize risk by bringing you forward-looking technology,products and protection. Check out some of our latest efforts.Insurance, products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Insurance and services may not be available in all jurisdictions, and coverage is subject toactual policy language. For additional information, please visit our website at www.AIG.com.

Specialists in middle market casualtyAt Markel Global Insurance, our underwriters and claimsprofessionals are specialists. We provide customizedsolutions for sophisticated risks. Our casualty, healthcare,marine, professional liability, and property productsoriginate from hubs in the US, Bermuda, and Europe.2017 middle market casualty target classes• Commercial products• Consumer products• Education• Energy (mining)• Financial services• Food service industry• Hospitality• Oil and gas• Public entity• Real estate• Retail/wholesale distributors• Social services• Technology• Transportation• UtilitiesMeet with our contacts at RIMS to learnmore about our middle market casualty solutions.John Boylan [email protected] Rodrigues [email protected] Global InsuranceCasualty | Healthcare practice | MarineProfessional liability | Property | Trade creditmarkelcorp.com