Greene King MDP Guide

Your guide to The greene king management development programme Level 3

“iupnInamndacdeyhreimMcehviaecDdlPalenaLnndegviohenvlagev3riacdnilreglcsguptrmioateasdtdceaoaomnpfctpeaslteoDdtiidusnteigfintfieoctrtetinhonte wfwimbtmarieeoyaaetpmnhnsmrioaaonTvgfabee4enlamlredemiyaeatnesorlaLuntsprsepiksaanpwidsagloislen.rstrttIdhhhttihoanabhaytveGmeivkteremynnhcpoeeaelrrwaeaoraaneglgldeetrerdMeetosrpghssfareehaond2oigtpna4rIge.atsTehnosrhiadomevney.” LUCY GREENHALGH ASSISTANT MANAGER AT GOVERNORS HOUSE, CHEADLE 2 Grreeeenne eKiKnginMgaMnaagneamgeentmDeenvetloDpemveenltoPrpomgeranmtmPerogramme

MANAGEMENT DEVELOPMENT PROGRAMME The Management Development Programme supports Assistant, Deputy and Kitchen Managers to develop themselves and their career at Greene King. This programme has been built around the Hospitality Management Apprenticeship to help provide learners with the underpinning knowledge, behaviours and skills required to lead, coach and manage our teams effectively.This will then help to drive our businesses and support our vision of becoming the BEST pub company in the UK. To support delivering the best development journey possible, learning will be delivered through a combination of virtual workshops, classroom workshops, distance learning, self-study, 121 support and onsite training. WHO’S IT FOR? This programme is for Assistant, Deputy and Kitchen Managers who have ambitions to develop themselves personally and professionally and progress in their careers at Greene King. If you are looking to progress in approximately 12-18 months and are up for the challenge then this is the programme for you! WHAT’S INVOLVED? An Apprenticeship at this level needs a high level of commitment and dedication.To take part in this programme you will have been nominated by your Business Development Manager as someone who has the potential and desire to progress.You will also need to take an initial online diagnostic test and complete a personal application prior to enrolment. The programme is delivered over 15 months, and by the end you will have gained a Level 3 Apprenticeship. TO ACHIEVE THIS, YOU WILL NEED TO COMPLETE THE FOLLOWING: 3 Virtual development webinars 3 Classroom based skills workshops O n the job observations and coaching A number of mock assessments As a learner, we will be asking you to commit to self-study outside of the workshops to be able to complete your assignments and projects that will be assessed for your qualification. Your time, energy and commitment will be well spent as you progress through the programme and begin to reap the rewards as you put your learning into practice. 3Greene King Management Development Programme

Workshops Attendance on workshops is a mandatory part of your commitment to the Management Development Programme – you will be provided with all dates at the beginning of the programme. If for any reason you cannot attend a given date, you must reschedule onto one of the other available dates scheduled for other groups running in the same timeframe.This will help to ensure that you are able to complete the assignment activity and maintain a manageable workload. Managers on REWARD AND programme will also be eligible to claim wage credits to support RECOGNITION with cover for their sites while attending the sessions. 5 OPERATING FOR SUCCESS 3 MOTIVATING AND INSPIRING TEAMS 1 EFFECTIVE LEADERSHIP & MANAGEMENT MOCKS 6 DRIVING OPERATIONAL SUCCESS 4 DRIVING TEAM PERFORMANCE 2 MY LEADERSHIP APPROACH 4 Grreeeenne eKiKnginMgaMnaagneamgeentmDeenvetloDpemveenltoPrpomgeranmtmPerogramme

EFFECTIVE LEADERSHIP DRIVING TEAM PERFORMANCE & MANAGEMENT A leader’s actions are critical to running To develop as a leader within our organisation, the perfect shift. Apprentices will practice we need to understand exactly what skills we the skills required to lead the perfect shift need to be effective. Apprentices will learn which could include motivating the team; about the core skills they need to develop training effectively; improving team cohesion; themselves, which could include delegation, and holding coaching conversations. leadership styles, influencing and communicating. OPERATING FOR SUCCESS MY LEADERSHIP APPROACH For a leader to drive their teams successfully, Emotional intelligence is the thread of being they need to be able to influence others an effective leader. During this skills workshop, towards a goal. Apprentices will learn about apprentices will learn about the characteristics how their role, and the role of the team, of an effective leader and practice how to contributes to the overall success of the apply these skills with their peers.This could organisation.This could include vision and values, include practice flexing own leadership strategic goals; brand standards; financial targets. style; delegating dependant on motivation and competence; and influencing others. DRIVING OPERATIONAL SUCCESS MOTIVATING & INSPIRING TEAMS The skills workshop will encourage apprentices to think about the key responsibilities they have A supervisor’s ability to lead a shift effectively, and how these responsibilities support the lies in their ability to manage performance vision, values and profitability of the organisation. and extract the best from team members. They will undertake a series of exercises Apprentices will learn about the core to practice their skills, which could include components of supporting and developing managing resources; managing risk; effective teams to increase performance which could cost management; improving customer service. include team dynamics and the characteristics of effective teams; understanding human needs and motivation; supporting and training teams to improve their skills. 5

ACCESSING SUPPORT The Management Development Programme is a great opportunity for you to further develop yourself both professionally and personally, but to do this, you will need to maximise all of the support avenues available to you. All candidates have access to research and resources to support their programme via Lifetime’s eLearning platform – all available at the click of a button. Part of driving your own learning is about seeking support when and where you need it.Take some time to consider where that may come from and where you might need some additional support. CONSIDER: Peers and Colleagues on Programme Line Manager What better body of people to give you support than those who are experiencing the They’ll have been part of the process from same things as you. Spend some time creating your first application.Take the time to agree relationships with and getting to know your with them regular, scheduled catch ups both fellow MDP students – you’ll be sharing top tips, before and after workshops and throughout insights and successes for a long time to come. the programme. Ensure that you are communicating well and both of you understand Friends and Family the applications of the programme in the workplace. Make sure that you talk to your nearest and dearest about what you are doing – this Business Development Manager programme will require you to devote some of your personal time to your studies and Your BDM will be interested to watch assignments.Your friends and family can help your development during your time on the support you. programme (remember, they are investing in both your time and resource by nominating you to the MDP). Ask to spend time with them discussing your learnings – grab a coffee when they pop in for a visit or schedule time in their diary for a more formal review – you may gain some great insights! Learning Coach Your LC is there to support you with all aspects of your apprenticeship.They will visit you in your site, review your assignments and feedback to you, as well as schedule calls to check on your progress etc… An invaluable resource to you, and one that you can contact at any time for support and advice. 6 Greene King Management Development Programme

“It’s not easy, however, if you love hospitality and your job you will find the balance just like I did!” NEISHA ENNIS PRINCE BONAPARTE, ASSISTANT GENERAL MANAGER Neisha started working for Metro in 2014 having worked in Hospitality since she was 16. She is a busy working mum, who manages her Assistant General Manager role, alongside starting her Level 3 MDP. “Joining the MDP has already started to help fill any knowledge gaps I might have. I am also hoping the MDP will get me to where I want to be, running my own site. My motivation comes from knowing if I keep working hard and stay on the apprenticeship path, I can reach degree level 7 which is appealing to me, I think it’s great that Greene King can give me these opportunities.” WOW! HOW DO I APPLY? Hospitality Supervisor/Senior Production Chef L3 Criteria for application: Must be committed and self-driven to M ust be Assistant, Deputy or Kitchen Manager complete the whole programme inclusive of looking to progress within 12-18 months workshops, assignments and Regional Learning Coach meetings L ine Manager backed application H ave the full backing and support in M ust be able to commit to 16 hours minimum completing the apprenticeship activity and self-study a month workshop attendance of their General Manager, Business Development Manager & C ompleted role aligned Induction programme HR Business Partner (if in role for less than 18 months) Not scheduled for progression to GM or Area Designate for at least 12 months Not completing any other apprenticeship or qualification – or have already completed To apply to join the next intake, you should have a discussion with your line manager regarding your development to ensure that this is the best path for you.You then need to visitTheVault under the Apprenticeships section and follow the link to apply. Once your application is submitted you will be contacted by one of the team at LifetimeTraining (our apprenticeship partner) to discuss the programme and time commitment needed. Please note, approval will be sought from your Line Manager & BDM. Following this call, you will be sent an email to activate your Aptem account, where you will be required to complete your personal application, skill scan (KSB) and Literacy & Numeracy assessment.There will be a strict deadline for the completion of this pre-work with no extensions permitted. This will be reviewed and if successful you will be invited to a meet your coach session to commence your full enrolment onto the programme. 7Greene King Management Development Programme

Management Development Programme – Hospitalit 8 Greene King Management Development Programme

ty Supervisor – Food & Beverage Level 3 (Academy) 9

Management Development Programme – 10 Greene King Management Development Programme

– Senior Production Chef Level 3 (Academy) 11

Management Development Program Level 3 (scotland & wales) SIGN UP MONTH 1 MONTH 2 MONTH 3 MONTH 4 MONTH 5 MONT Sign up Functional Skills Skills scan, Diploma: Knowledge Functional skills, initial assessment, * Core/Essential Skills delivered by specialist tutor either remote or face to face.Where additional n Personal Assessment through: observations, discussions, product evidence, Q&A, witness testimony, personal reflection logs, e Development Plan, Apprentice guide to Learning, Skil FUSE induction, E-portfolio sign up Manage personal and Discuss Implement Issue workbook for Manage Team Performance Principles of People Recruitmen professional development Change Project - identify Principles of Leadership & observation - where Management workbook & Inductio possible this should Employee Rights and proposed changes Management include: Functional skills Manage Responsibilities workbook and ensure GM is in ICT assessment Perfor agreement with changes Functional skills English Setting targets Issue Implement writing assessment Change Project - review at identified Reviewing every visit Review Resolve Business Progression Problem Plan Functional skills Identifying training needs English speaking and Functional Skills English listening assessment reading assessment Manage Individuals development in the workplace Principles of Leadership & Management workbook Functional skills Maths assessment Provide learner with Provide learner with Provide learner with Set time to research Provide learner with Provide support and Set time to development targets to support in identifying opportunity to conduct management topics set by opportunity to work feedback on Implementing management enable their growth into changes/improvements to 1-211 (if not already doing on recruitment and training Learning Coach Change plan Learning a managerial role the organisation so) needs Effective Leadership My Leadership Approach Motivating and Driving Team Performance Workshops & Management Inspiring Teams Operating f 12 Greene King Management Development Programme

mme TH 6 MONTH 7 MONTH 8 MONTH 9 MONTH 10 MONTH 11 MONTH 12 e and Competence need are identified or declared, functional skills delivered by Special Educational Needs (SEN) tutor e-learning modules, videos, interactive activities including Personal learning and think skills, ERR, British values, Safeguarding, E&D and Wellbeing lls, Development and Assessment nt, Selection Observation of a Promote Equality, Review Change Observe 1-2-1 and Review all workbooks Exit Review on Practice meeting on Problem Diversion & Inclusion in Implementation Plan appraisals completed by and discuss lessons Manage Personal e Team Resolution Plan & the workplace the learner & Professional rmance Training - where learnt Development possible, this should Prepare for and support Gather witness completed quality audits Review training testimonies on previous include: sessions held by the Principles of Business learner to support the 1-2-1s conducted by Setting team targets implemented change the learner Written and verbal communication Equality & Diversity knowledge Dealing with team disagreements Building rapport with team members o research Provide learner with time Set time to research Provide feedback on Set time to research Set time to research t topics set by to conduct training sessions management topics set by Change Implementation management topics set by management topics set by g Coach plan to ensure it meets for their team members Learning Coach Learning Coach Learning Coach company goals and objectives s/webinars for Success Driving Operational Success 13

0845 123 8510 apprenticeships@greeneking.co.uk