Itsu guide

itsu masters in partnership with Lifetime shaping your itsu future, together

contents 03 itsu masters programme 04 what is an itsu masters? 07 why take part? 07 who can take part? 08 itsu masters 10 apprenticeships 14 delivery 16 off-the-job training 17 end-point assessment 18 functional skills 19 support for functional skills 20 aptem 22 programme support 23 your commitment 24 managers – how to support 27 how to apply 2

itsu masters programme We are delighted to offer an exciting range of masters programmes designed to support you developing the skills you need and the career you want with itsu. itsu have partnered with Lifetime, one of the UK’s leading training providers, to offer a wide range of apprenticeship programmes aligned to the itsu masters that will give you the knowledge, and tools to grow. With specialist industry experts providing the training, Lifetime is committed to helping unlock potential through the master programmes. This guide will support you to learn more about what an itsu masters involves, what programme might be right for you and most importantly, how to apply. 3

what is an itsu masters? An itsu master is an apprenticeship which is a nationally recognised and industry endorsed work-based training programmes that develop role relevant skills, knowledge, and behaviours. Apprenticeships combine learning in the workplace with independent self-study, known as off-the-job training, which is all completed during your working hours. It takes anywhere between 15-24 months to complete an apprenticeship. This is done by passing an End-point Assessment, which is taken at the end of the programme and assessed by an independent awarding organisation. 4

other factors of an itsu master It’s a common myth that apprenticeships are only for school or college leavers starting out in their career, in fact apprenticeships are highly regarded work-based development programmes that support a wide range of roles and levels, right up to senior management. training is delivered online and in the workplace [as required] there are no age limits on who can apply to do an apprenticeship if you have a higher-level qualification such as a degree, you can still complete an apprenticeship, provided that your existing qualification is in an unrelated subject they include qualifications in maths and english if you don’t already have these – known as functional skills. colleagues on the masters programmes will spend a portion of their working time dedicated to development [off-the-job training] over the course of the programme. This will support you completing your masters programme apprenticeship and explained further on p.16 5

6

why take part? here are some of the reasons to take part in the itsu masters programmes: apprenticeships are nationally recognised & industry accredited raise your profile & maximise your potential at itsu build your confidence & people skills receive flexible 121 training & support towards your next goals earn while you learn – all training is completed during working hours expand your knowledge of itsu & the hospitality sector with the latest insights who can take part? to be eligible for an itsu masters programme, you will need to meet the following criteria: you will have passed your probation have been an EEA/ UK resident for the past 3 years work 16+ hours per week have the support of your line manager y ou will not be in any other form of education, such as another apprenticeship, college, or university do not have a qualification at the same level or above in a similar subject area Depending on the masters you apply for, there may be some other requirements such as the role you are in or your responsibilities. 7

itsu masters your career path with the itsu masters [10 days graduation process with general manager [GM] GM Masters TMT and Grow app] assistant general manager (Hospitality L4) [AGM] GM & AGM kitchen manager [KM] KM Masters (Production Chef L3) team leader service [TLS] team leader kitchen [TLK] KM team member pro Leaders Masters [TM Pro] (Hospitality L3) team member [TM] TLS & TLK TM Masters (Hospitality L2) TM Pro & TM team member in training 8

9

TM Masters Equivalent to 5 GCSEs Hospitality Level 2 The TM Masters provides an excellent opportunity to develop your knowledge and skills to further your career at itsu. You will learn skills and behaviours to build your confidence preparing delicious food and delivering an excellent experience to our loyal customers. programme length how is it delivered? 13 months plus End-point Assessment one-to-one sessions virtually, & in the workplace as required, with a who’s it for? specialist learning coach for 1-2 hours, team member every 4-8 weeks team member pro independent learning activities, self- study & work-based activities completed what’s covered? between learning coach sessions, module 1: customer known as off-the-job training module 2: business 1 2 week progress reviews with your module 3: people learning coach & manager to support module 4: first line supervision your development specialist pathway: food production p ractice & mock assessments throughout the programme to boost your confidence & prepare you for End-point Assessment end-point assessment 9 0 minute multiple-choice test 2 hour practical observation 4 0 minute professional discussion 10

Leaders Masters Equivalent to 2 A-Levels Hospitality Level 3 The Leaders Masters will support you to take your next steps in management. You will develop skills to lead your team to achieve their goals and deliver an excellent customer experience. programme length how is it delivered? 14 months plus End-point Assessment one-to-one sessions virtually, & in the workplace as required, with a who’s it for? specialist learning coach for 1-2 hours, team leader service every 4-8 weeks team leader kitchen independent learning activities, self-study & work-based activities what’s covered? completed between learning coach module 1: customer sessions, known as off-the-job training module 2: business operations 1 2 week progress reviews with your module 3: leadership learning coach & manager to support module 4: management skills your development m odule 5: people practice & mock assessments roles & responsibilities throughout the programme to boost module 6: business legislation your confidence & prepare you for & procedures End-point Assessment m odule 7: people performance management end-point assessment S pecialist pathway: outlets 2 hour multiple-choice test 4 hour practical observation 90 minute professional discussion 2 ,000-5,000 word business project and 30 minute presentation 11

KM Masters Equivalent to 2 A-Levels Senior Production Chef Level 3 The KM Masters programme will support you to run excellent shifts, supporting your team and operations in the kitchen. You will gain experience in an operational role whilst improving your management and leadership skills to lead your team. programme length how is it delivered? 14 months plus End-point Assessment o ne-to-one sessions virtually, & in the workplace as required, with a who’s it for? specialist learning coach for 1-2 hours, kitchen manager every 4-8 weeks independent learning activities, self- what’s covered? study & work-based activities completed module 1: food safety between learning coach sessions, module 2: legal & governance known as off-the-job training module 3: demographics in business 12 week progress reviews with your module 4: business learning coach & manager to support & commercial objectives your development module 5: kitchen operations practice & mock assessments module 6: nutrition throughout the programme to boost module 7: people & leadership your confidence & prepare you for module 8: your team End-point Assessment module 9: operating efficiently in business end-point assessment 9 0 minute multiple choice test 4 hour practical observation 60 minute professional discussion 12

GM Masters Equivalent to Foundation Degree Hospitality Level 4 The GM Masters is designed for those who are seeking to develop their business, people and customer relations skills whilst motivating and leading a team. You will also learn how to support your people, your customers and your business. programme length who’s it for? 15 months plus End-point Assessment assistant general manager g eneral manager what’s covered? m odule 1: leadership, diversity & how is it delivered? inclusivity one-to-one sessions virtually, m odule 2: management & leadership & in the workplace as required, with a styles specialist learning coach for 1-2 hours, module 3: communication & business every 4-8 weeks technology independent learning activities, self- m odule 4: customer service, service study & work-based activities completed failure & feedback between learning coach sessions, module 5: service sales, productivity known as off-the-job training data & sales 1 2 week progress reviews with your m odule 6: recruit, retain & develop a learning coach & manager to support team your development module 7: performance & risk p ractice & mock assessments management throughout the programme to boost module 8: strategy, operating your confidence & prepare you for procedures & contingency plans End-point Assessment module 9: products & marketing m odule 10: vision & end-point assessment financial management 9 0 minute multiple-choice test m odule 11: change management 9 ,000 word business project s pecialist pathway: outlets 9 0 minute professional discussion 13

delivery You will be supported by a Lifetime Learning Coach for the duration of your programme. They will be there every step of the way to guide you through your learning, answer questions and prepare you for your End-point Assessments. enrolment & meeting 1-2-1 coaching independent your coach sessions learning Once you apply for a Once enrolled, you will Self-study is set between masters programme, have monthly one-to- each session with your you will be invited to one training sessions Learning Coach. This is begin your enrolment grouped into monthly activities. You will be with your Learning sent an email to enrol Coach which will take activities within your on to Aptem where you place remotely over learning plan. You will will complete your pre- Zoom, with face-to-face access and complete enrolment assessments. visits in your workplace all your learning via This includes maths and Lifetime’s online learning English assessments as required. as well as an eligibility In between sessions platform, Aptem. your Learning Coach You will also be set questionnaire. You will provide support regular work-based will then be invited to activities to complete, meet your coach who via phone, email helping you to apply will tailor your learning and Aptem. and evidence all your plan based on your learning in your role. experience and skills. This is referred to as Off-the-Job training. 14

progress feedback end-point reviews You and your assessment You, your Manager, manager will receive Once you have and your Learning helpful feedback and finished all the elements Coach will formally development activities of your learning plan, review your progress following each Learning you will complete every 3 months. This Coach session. a final assessment will give you the chance Your learning plan is – known as an to see how you have tailored to support you. end-point assessment. developed and your Your Manager will This typically takes next steps on be able to see your place over a 3-month the course. progression on the period. You will receive This will also support Aptem system too so your final grade and your manager to plan they know best how to certificate on successful in further development support you. completion of opportunities. your apprenticeship. 15

off-the-job training As part of the masters programme, you will need to be allocated time for ‘off-the-job’ training to complete your aligned apprenticeship. Off-the-job training does not mean time away from the workplace and is best viewed as ‘dedicated development time’. Whilst on programme, it is a requirement that 6 hours of your working time per week is dedicated to off-the-job training, to ensure you are supported through your apprenticeship at work and you embed your new learning into your role. off-the-job training includes any learning or training completed outside of your normal day-to-day working duties supports your development & leads towards achievement of the programme is in place to insure you are supported through your training and have opportunities to embed learning into your role what counts as off the job training? c ompleting higher level tasks attend quarterly meetings masterclasses & leadership workshops itsu quality reviews with GM sessions with your learning coach taking part in internal competitions s hadowing senior team applying knowledge from itsu & reflecting on your learning training programmes learning a new section in the kitchen handling new challenges by putting your new skills into practice all off-the-job activities will be guided by your lifetime coach 16

end-point assessment Your masters programme will be achieved on passing an End-point Assessment [EPA]. This is your opportunity to demonstrate all of the knowledge, skills, and behaviours you have developed to an Independent Assessor. There are two key parts to the End-point Assessment: pre-assessment phase: end-point assessment: Throughout the programme you will Your End-point Assessment phase begins with a Planning Meeting have the opportunity to complete [phone call] with you, your Manager, regular practice assessment and the End-point Assessment activities with your Learning Coach organisation, Innovate. and a full mock assessment at the end of your training period. Your EPA will include 3-4 types of assessment which will be scheduled You will then enter EPA following a with an Independent Assessor over a Gateway Discussion between you, typical period of 3 months [depending your Manager and Learning Coach to determine whether you are ready on the programme level. The Independent Assessor will then for assessment. deliver your final grade, which could be a pass or distinction. If you don’t quite pass an assessment first time, you will receive more training and will have the opportunity to take it again. 17

functional skills As part of the masters programme, you will also need to achieve qualifications in maths and English, if you don’t already have them. These are known as Functional Skills – the ‘industry transferable skills’ equivalent to holding the relevant GCSE levels. If you have already completed these qualifications before, you will be exempt so long as they meet the necessary requirements*. If you don’t have the required level, you will be supported by Lifetime so you can achieve these during your masters programme. You just need to make sure they’re in place before you take your End-point Assessment. the levels of maths & english required are: level 2 masters programmes level 3-5 masters programmes Level 1 Functional Skills or Level 2 Functional Skills or equivalent (e.g. GCSE Grade E/2) equivalent (e.g. GCSE Grade C/4) is the minimum maths and English is the minimum maths and English qualification required. qualification required. * T o qualify for an exemption, you will be asked to evidence original copies of the certificates that meet the required level during the pre-enrolment stage. 18

support for functional skills If you do have to complete functional skills, Lifetime offer a range of support options to help you! Over 100+ virtual classrooms are hosted every week to provide additional coaching to learners Lifetime have a dedicated team of English and maths coaches who can support on an ad-hoc basis or long term if required The BKSB programme, integrated into Aptem, offers videos and tutorials broken down into bitesize learning chunks to support you with English and maths All functional skills exams can be sat face-to-face in a comfortable environment – no need for you to travel to a separate college or test centre Your Learning Coach will give you lots of opportunities to practice for the exam – with mock papers marked and feedback given 19

aptem | online learning platform Aptem is Lifetime’s online learning platform used to deliver and track your learning throughout the masters programme. all your learning is set out into manageable monthly learning topics & weekly activities aptem hosts a variety of interactive resources & activities to suit different learning styles there is a helpful dashboard to view your progress, track your off-the-job training hours & highlight any upcoming or overdue learning activities aptem hosts virtual webinars & online classrooms relevant to your programme send & receive messages from your lifetime coach & view your scheduled training sessions, webinars & skills days/workshops upload & store all completed work in one safe place aptem for line managers Aptem not only provides a seamless experience for you, from beginning to end-point assessment, but it is also designed to make your Line Managers’ role easier in supporting your development. Aptem provides a real-time view of your progress so Line Managers can see exactly how you are progressing, meaning they can support you more throughout your apprenticeship journey. 20

21

programme support Successful completion of your masters programme is a team effort; you, your Manager and Learning Coach all have a part to play. By offering you this development opportunity, we are making a commitment to give you the support you need to succeed, but you must also be prepared for the challenge and ready to commit to your own development. support from your manager Your manager will play an important part in your development journey. Lifetime will support the delivery of the ‘knowledge’ training as well as coaching and support for your assessment, whilst your manager will be required to support your development of ‘skills’ and ‘behaviours’ on-the-job. your manager will need to: a ttend progress review sessions with you & your lifetime coach (every 3 months) a ttend the meet your coach session when you enrol on to the apprenticeship. they will also need to sign your training agreement during this meeting u nderstand your development areas & provide any additional support needed ensure you have time during work hours to complete independent & work-based learning activities p rovide input to your skills radar – supporting you to develop the required skills & behaviours for the apprenticeship u se aptem to track your progress, sign-off progress reviews & enrolment documentation 22

support from your learning coach your commitment Your Lifetime Coach will be your key point of contact on programme and Masters programmes take a minimum will be on hand to guide you every of 15-24 months to complete. You step of the way. must be prepared to work hard and have the drive to push forward with your learning coach will: your development. We are looking for s chedule & deliver regular colleagues who want to grow their skills, learning sessions, check off-the- bring new knowledge and experiences job training, review progress & to their role to drive greater team and agree new learning actions with business success. you m aintain regular contact with you You will be expected to: via phone, email & aptem sign a training agreement at the start p repare you for your End-point of the programme to outline your Assessment commitment (this will also be signed provide regular feedback on your by your manager) work & progress be motivated to learn, develop & deal with enquiries & help quickly implement new skills, knowledge & with any problems behaviours attend all scheduled learning sessions, webinars & skills days / workshops c ommit to completing independent & work-based learning activities within agreed timescales u pload all completed work to aptem, logging your off-the-job hours g ive at least 48 hours’ notice to postpone or cancel a session with your learning coach 23

managers – how to support As a Manager, you will already be supporting your team to grow at itsu. By sharing your knowledge and experience with your team, you are helping them to developing in a positive learning environment. It’s important to understand the journey your apprentice is starting and the key role you play in supporting them. They may need more guidance and support from you over the coming months. As their Manager, it’ll be your responsibility to keep up to date with your apprentice’s learning and development as well as provide guidance and opportunities as they develop. We’ve included details of how the masters programmes work, how you can support and where you can find updates and guidance: 24

how it works e ach masters programme lasts a learning coaches from Lifetime are there minimum of 12 months, depending to support both you and your team on the level, plus additional time member. Let them know your preferred for End-point Assessments to ways of working and communication complete your apprenticeship so they can support you and your a pprentices receive one-to-one support team member in the best way from a dedicated learning coach throughout the programme. They will support with coaching sessions delivered remotely or face-to-face where necessary & will establish a learning plan to challenge & guide your apprentice learning coaches will arrange monthly one to one support sessions at a time agreed with you & the apprentice – these will either be online via zoom or at the site apprentices & managers are also supported by the aptem learning platform, from enrolment all the way to assessment. on aptem, apprentices will have access to all the resources they need & clear learning plans – all in one place y ou will need to support your apprentices to complete their learning on the aptem platform [approx. 2-3 hours per week] m asters programmes focus on developing new skills & behaviours, as well as knowledge, so you’ll need to give your apprentice opportunities to apply their new learning in the workplace & practice new skills 25

managers – how to support Managers will play a key role in ensuring the masters run smoothly. To make things simple, we’ve set out exactly what we expect from you at each stage. pre-enrolment enrolment on programme if an apprentice you and the y ou will need to expresses interest apprentice will complete actions on in a programme, be invited to the the aptem platform you will need to put apprentice enrolment to support your them in contact with meeting - the meet apprentice’s progress our apprenticeship your coach session you will also attend team. Remember - you will review progress review you will be expected the programme sessions with your to support them for and decide the apprentice’s learning the duration of the first activities coach roughly programme as well your apprentice every 12 weeks if you endorse their will take part in support your application, you will you will also sign apprentice if they be sent an email to an apprenticeship have concerns or activate your aptem agreement challenges and account – this is the which details the help them plan their platform you will use commitment involved time effectively – to keep up to date and off-the-job this could include with their progress training required scheduling their coaching sessions & learning time around peak times, holidays, and rotas We recommend you have regular 1-2-1s with your apprentice whilst they are on programme so you can support them & keep up to date with their progress 26

assessment how to apply attend the gateway discussion – a Talk through the masters programmes meeting where with your Manager so you have a good you agree if your understanding of what’s available, and apprentice is ready which programme could support your to take assessment development best. Once you have the b e present for the support of your Manager, and are ready to assessment planning commit to the masters programme and the meeting – to agree, aligned apprenticeship, please reach out support & schedule with the following information: the plans for their assessment n ame provide any support m asters of choice your apprentice site needs for their email address assessments – quiet phone number space, shift changes m anager’s name m anager’s email address manager’s telephone number Email this information to [email protected] 27