GK Guide to Apprenticeships eBook

ApprGenuitidceeship FOR LEARNERS AND MANAGERS

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Apprenticeship Guide FOR LEARNERS AND MANAGERS Contents page 4 Welcome page 5 Choose your path page 6 Overview Of Apprenticeships (Managers) page 9 Supporting Apprentices page 10 20% Off-the-job Training page 12 Apprenticeship Recruitment page 15 Experiences page 16 Overview Of Apprenticeships (Learners) page 19 Online Resources page 20 Choose Your Path page 32 Award Winning Programme page 34 Latest News And Events 3

Welcome! come and join our award winning apprenticeship programme! For apprenticeship opportunities within the Greene King head office, visit our Coporate, B&B and PP Apprenticeship Guide. Click here 4 0845 123 8510 [email protected]

Apprenticeship Guide FOR LEARNERS AND MANAGERS learner manager Click here Click here If you are looking to place your team on an apprenticeship If you are looking to do an apprenticeship or interested in recruiting an apprentice Go to contents page 5

apprenticeships offer a fantastic way to train and develop your team whether they’re new into the role or looking to progress to the next level. we’ve aligned our apprenticeship programme to the greene king career roadmap so there are a range of opportunities to develop and enhance your team’s skills and knowledge. what are apprenticeships? support: Apprenticeships are work-based training programmes that provide our You and your apprentice will have learning support from a dedicated team members with the skills they need to succeed in our business.They Regional Trainer with visits every 4 to 6 weeks, organised in advance to are relevant to specific roles and designed to meet our brand’s needs.This fit around rotas.These 2-hour sessions will comprise of observations and means that individuals can put their skills into practice daily at work, while checking of apprentices’ completed work.You, or a senior member of your also gaining a national recognised apprenticeship standard. team, to be present at visits to sign off on evidence of work. Reminder emails will be sent to the apprentice and site prior to visits. what will the training look like? self-study: duration: Self-study is an integral part of the apprenticeship, and all apprentices Apprenticeship duration is approximately 12-18 months, depending on will need time to complete a range of different work, including written course type.Apprentices are expected to work a 30-hour week. activities, online multiple-choice assessments and exam preparation. Promote Apprenticeships at your team meetings using the The amount of work will depend on the level of the apprenticeship your Greene King Apprenticeship Kahoot Quiz.To access the quiz team member is undertaking, however we recommend around 3 hours of go to www.kahoot.com and create an account. Once you self-study per week. have logged in, search “Greene King Apprenticeships Quiz” then press play. 6 0845 123 8510 [email protected]

Apprenticeship Guide FOR LEARNERS AND MANAGERS HOW WILL THE APPRENTICESHIP ASSESSMENTS BE DELIVERED? In England, apprentices will work towards an End-point Assessment, undertaken at the end of the course by an independent organisation. Face to face training sessions Think of it like learning to drive where you gain the knowledge, skills Workbooks and resources to support and behaviour to be able to drive before undertaking your test. In individual study and project work Scotland and Wales, assessments will be carried out throughout the Q &A sessions duration of the apprenticeship. Practical observations A dditional remote support from your trainer Click to watch 24-hour electronic access to course content and learning resources the video O nline multiple-choice assessments A dditional learning support Depending on the type of apprenticeship, there may be the requirement for your apprentice to attend a number of Greene King specific workshops and sessions aligned to the apprenticeship to ensure that their training is carried through to their job.Apprentices and managers will be notified of these prior to sign up. Go to contents page 7

what do i need to consider? creating the perfect environment for your apprentice We have a structured approval process and all nominations for apprenticeships will be signed off by your BDM/HRBP on a weekly The support an apprentice needs will depend on the apprenticeship your basis.Things to consider when nominating a team member for an team member is on and the job role they are in.The following are some apprenticeship: tips on fostering an environment that will allow your apprentices to flourish. Ideally working 30 hours or more,(minimum 16 hours) A ssign a buddy: It’s a great way to support your apprentice and will Motivation to learn and develop their skills and knowledge provide a sounding board. This could be someone who has been T ime to complete around 3 hours of self-study per week depending through an apprenticeship themselves, so knows what’s involved, or on the apprenticeship it could be a more experienced member of your team – it doesn’t A bility to implement the skills and knowledge learnt into their role necessarily need to be their direct line manager. on a daily basis T alent review outcomes A ttend regular review meetings with the assigned regional trainer to Absence record keep up to date on their progress, along with the elements of training 9 Box Grid – whilst this doesn’t exist for team members, the grid can that you’ll need to provide. be used to support discussions of where a team member would sit. If an employee is identified as ‘Questionable Performance’ or ‘Action G et involved:Ask what your apprentice is doing on the course.Are they Required’, their application should be declined or put on hold applying it to their job role? Speak with your regional trainer. Do they T he support the manager needs to give throughout the apprenticeship need more support?The more involvement the better. what are the benefits to you? If you feel that your apprentice is having a wobble, call your regional trainer or dedicated Greene King apprenticeship helpline on Help you attract, train and retain your team 0845 123 8510 (option 3) to speak to a member of the support team. Increased productivity Clear progression routes, increasing your talent pipeline Ensure you know when your regional trainer will be visiting your Ensure quality meets brand standards apprentice, visits will be pre-planned with you and the apprentice. Reduced wastage and enhanced profitability You will receive a confirmation email with the date and time of the Tailored and role specific courses visit via your site email. Please make sure that these dates are noted Cost free recruitment service so that you can plan sufficient cover, avoiding surprises when the regional trainer arrives. 8 0845 123 8510 [email protected] U se Lifetime PULSE. It’s a great way to get a snapshot of the progress of your apprentice, including contact information for their regional trainer. If you feel your apprentice is a high achiever, celebrate their success, whack it on Facebook! Consider entering them for an award – it’s great for morale and to encourage their future progression within Greene King. Download Manager’s Guide

Apprenticeship Guide FOR LEARNERS AND MANAGERS Supporting Apprentices there are two systems that enable you to monitor the progress of your apprentices. pulse As well as Period End reports summarising apprenticeship statistics, we have developed a mobile “app” called Apprentice Pulse, which provides managers with a snapshot of how apprentices are doing on their apprenticeship, with key information such as overall progress and key contacts. It’s accessible via smartphones, tablets and desktop. To access PULSE visit: https://pulse.lifetimetraining.co.uk employer portal The employer portal provides detailed information on an apprentice’s course, with a full breakdown of the topics that are covered and the progress made against them. In England, apprentices will need to undertake an End-point Assessment and it’s their managers role to ensure that their competency against set criteria are checked. It’ll also be the responsibility of their manager to sign off the apprentice as ready to move towards End-point Assessment, so you need to ensure that you’re in the loop.Your regional trainer will provide training on the system on sign up. In Scotland and Wales, there isn’t an End-point Assessment, so the portal can be used as a way of monitoring progress against topics. To access Employer Portal visit: https://portal.lifetimetraining.co.uk/welcome Watch your user guide here Go to contents page 9

20t%raoifnf-inthge-job england only Here’s a list of the things that can Off-the-job training is defined as “learning which is undertaken be included as off-the-job training: outside of the normal day-to-day working environment and leads towards the achievement of an apprenticeship.” This can include training that is delivered at the apprentice’s normal place of work but must not be delivered as part of the normal working duties. Your regional trainer will use the tasks below to provide guidance on how to use the off-the-job training hours effectively and how to log this on the Employer Portal. the teaching practical training learning support of theory Work shadowing s and time spent (in working hours) Undertaking stock takes writing assessments/ Training sessions led by the regional trainer Completing line cleans assignments or on-site buddy Making advanced cocktails Online activities that are led by GK internal training courses such as the employer or training provider MDP and Level 4 workshops Creating a rota MDP / Level 4 assignments Any new systems/equipment that has Conducting interviews for been introduced into the pub that the new staff members Business Projects as part of apprentice has been shown the apprenticeship Setting up a room E-learning, such as: Time given to apprentice to complete their Developing others – such as showing new reflective journal at the end of shifts T raining that can be attributed to staff members the coffee machine etc. the apprenticeship (eg. food safety, But don’t worry, if you’re ever unsure on the health & safety) Time spent visiting suppliers to learn above your dedicated Regional Trainer will be how they operate and understand able to guide you through it. Role playing, such as: processes followed Serving a customer S cheduled team training Making specialist hot drinks Customer Service skills before service Winning Ways Simulation exercises Brand training New menu launches Cook-offs Briefings/updates from managers on incoming changes Health and Safety training relevant to the apprenticeship 10 0845 123 8510 [email protected]

Apprenticeship Guide FOR LEARNERS AND MANAGERS 20%exofpfl-athien-ejodb t.r..aining off-the-job training Watch the 20% off-the-job video does not include: Go to contents page 11 English and maths (up to level 2) Progress reviews or on-programme assessment needed for an apprenticeship framework or standard Training which takes place outside the apprentice’s normal working hours (this cannot count towards the  20% off-the-job training) on-the-job training On-the-job training is deemed as on-shift and in real-life service.This could include: Being shown how to make a coffee for  a customer who is waiting Being shown how to use a till whilst on shift and a customer is waiting Being taught how to fillet a fish during service for a meal that will be served to a customer at that point

Click to watch the video RecruitmentApprenticeship Recruitmentpage do you have a vacancy? We’ve developed a recruitment toolkit are you looking for someone that gives you a range of downloadable for the kitchen? materials including: do you struggle to attract talent? Recruitment service level agreement have you thought about recruiting Social media toolkit an apprentice? Branded Recruitment Posters The apprentice recruitment service can help you find new recruits from entry level Guide to employing 16-17 year olds up to assistant manager level. Recruiting an apprentice and watching them develop can be one of the most rewarding things that you’ll do, but don’t underestimate the clear School / College outreach toolkit business benefits that they’ll bring to your site: Parent Factsheet Increase retention Interview takeaway information sheet C ombat skills shortages of chefs by growing your own talent How to Run a Recruitment Day E nthusiasm and motivation No NI contributions for any funded apprentices aged 16-24 The recruitment service is is provided by Lifetime – no advertising fees 1,0Ov0er 0 77% 54% Average age applicants each month of people that of filled vacancies 20of an applicant is we have recruited have been for BOH years old remain in the business 12 0845 123 8510 [email protected]

Apprenticeship Guide FOR LEARNERS AND MANAGERS the recruitment process is simple and you maintain 100% control: step one step three step five Manager informs Candidates meet your RegionalTrainers visit us of vacancy management team within 3 weeks of and interviews held employment step two step four We advertise and Apprentice hired source the best by you candidates how long will it take? important info The recruitment process takes between two to four weeks to shortlist You employ the apprentice as you would any other employee.When candidates for you to interview.Apprentices can be any age from 16 hiring we recommend 30+ hours per week, however the minimum is onwards and applicants will have a range of experience and skills.The 16 hours per week.Apprentices need to be given consistent hours per recruitment team will sift and screen applicants and talk you through week to allow for structured learning and development. the shortlisted candidates for you to review.They will also do most of the leg work for advertising, however here are a few tips to help R emember your new recruit might not have all the experience just promote your advert: yet.They may need some support and guidance along the way. It’s good practice to assign them a mentor to show them the ropes. P lace an advert on your site’s social media pages – we’ve got a toolkit with easy to follow instructions and template posts A pprentices must be given the appropriate holiday allowance for the hours they work.This will be the same as any other team member. P lace an advert in the local community such as the nearest supermarket or community centre Apprentices are covered under your employer insurance, just like other team members. Put up a recruitment poster in your site – this can be provided by the apprentice recruitment team There are some differences to what 16-17 year olds can do.We have produced a guide to give you some useful information. If you are ever Place an advert on Gumtree in doubt, please speak with your HRBP. If your apprentice is 16-18 year old then we’ll assign a Apprenticeship Learning Mentor who’ll provide remote support for the first 3 months of the programme to ensure that they get any additional pastoral care they need. Go to contents page 13

Roadmap to Aindpupctirnegntice All new recruits will receive calls Your throughout their apprenticeships from GK’s School and College Engagement Officers to see whether they need any additional support. We’ll set the learner a little task here… Agree working hours Complete week 1 week 2 (30hrs minimum shift induction patterns in place). Brief them modules and Apprentice starts. Cover health Meet the team on expectations of the job set up on GKi Lifetime Training contact & safety, Introduce the apprentice and GM to and house rules agree review date and the licensing law, risk apprentice to Employed a assessments, etc. their buddy young apprentice? Have a look at our How sign-up appointment 16-17 guide about setting your apprentice a week 3 Here! six-week training plan to get them up Apprentice to speed? completes initial Apprentice recruitment team Apprentice assessments Brief on brand contacts the apprentice and GM to (English and Maths specific rules check whether the apprentice is ready Show your shadows through BKSB) The Employer to be signed up apprentice team members Portal will also give you more detail on Sign up the ropes! 2nd visit each of the topics visit! they need to cover from Lifetime trainer Regional trainer will week 4 week 6 week 13 Apprentice receives regular show your apprentice visits every 4-8 weeks from MyLife, the eLearning Further workplace 2nd visit from trainer to Probation platform, which holds a training delivered by discuss progress against review completed. their trainer throughout range of resources for you or the buddy.Check tasks and then sets the Check in call to their programme in call to the GM from apprentice further work. the apprenticeship. School and College the GM from You can check your apprentices Engagement Officers Line manager needs to be School and College progress using Pulse Lifetime Reporting They’ll also show you present at this meeting to Engagement Officers – this doesn’t replace regular meetings the Employer Portal sign off the visit. with the apprentice and trainer. pulse.lifetimetraining.co.uk 14 0845 123 8510 [email protected]

Apprenticeship Guide FOR LEARNERS AND MANAGERS Experiences awsreHhowtuatoalnvsceidonriunegaaltdnlsoldosytmhhhgoeeerwoltenpaemeatm!mee “Recruiting an apprentice was easy as I was given a Recruitment toolkit. We had quite a lot of applicants. I could select ones for the interview apprentice case study which saved me time and made my job a lot easier.” – liam clow maria fisher, “I chose to do this apprenticeship for a number of reasons, general manager, bowman, but mainly because I wanted to get some qualifications nottingham whilst earning a decent wage which isn’t the typical route Watch Maria’s video to go down. I found the apprenticeship on the jobs site, and since I had no previous experience in hospitality, I thought an apprenticeship would be a good way to get into the industry. When I was looking for an apprenticeship, Greene King really stood out to me because it is the biggest pub chain in the UK and so I thought it would be professional, helpful and have lots of progression opportunities in the future if I wanted them. Generally, the support has been fantastic from everyone I work with, but specifically the buddy system was really helpful for me. Having someone who could show me around and help me settle into the team was really great.” Watch Liam’s video Go to contents page 15

“If you want a career in hospitality and to run a pub one day then we’ve got fantastic training that will help you get there.” sarah allen, gm what is an apprenticeship? what will the training look like? We have a range of apprenticeships that are aligned to every job role.The training A n apprenticeship takes at least 12 months to complete on offer will enable you to learn a range based on a 30 hour week, depending on the course of relevant skills, be more productive and increase your confidence, whilst putting your You will be supported by a dedicated regional new knowledge, behaviours and skills into trainer who will visit every 4 to 8 weeks practice in your site every day. S essions which will last for approximately 2 hours. the benefits are: The visits will comprise of observations and checking work that was set in previous weeks A chieve a nationally recognised apprenticeship standard A manager or a senior member of your team will need Learn while you earn to be present at these visits to talk through what has been completed and sign-off the evidence Improve your skills and knowledge of the sector with role relevant training T hese visits are flexible and will be organised in advance to fit around rotas Enhance your career opportunities with Greene King Self-study is also an important part of the apprenticeship Work-based and distance learning to best suit your schedule and you will need time to complete a range of different work including written activities, online multiple choice Take on new challenges assessments and preparation for End-point Assessment Learn at your own pace T he amount of work will depend on the level of your apprenticeship, however we recommended around 3 hours of self study per week 16 0845 123 8510 [email protected]

how will the apprenticeship Apprenticeship Guide FOR LEARNERS AND MANAGERS be delivered? who can do an apprenticeship? F ace-to-face training sessions You can if you: W orkbooks and resources to support individual Don’t have a degree in the same subject as the apprenticeship study and project work H ave lived in the EU/UK for three years and Are not in any form of full-time education already Q&A sessions A re not on disciplinary or probation Ideally working 30 hours or more, but a minimum of 16 hours Practical observations H ave approval from your manager and BDM A dditional remote support from your trainer Clictkhetoviwdaeotch 2 4-hour electronic access to course content and learning resources O n-line multiple choice assessments Additional learning support English and Maths guidance Depending on the apprenticeship, there may be the requirement for you to attend a number of workshops and sessions outside of your workplace.These sessions have been aligned to the apprenticeship and will directly relate your learning to your job role. extra benefits You’ll be eligible to apply for an NUS Apprentice Extra card which gets you discounts in-store and online from your favourite brands! www.apprenticeextra.co.uk On top of all that, you could save 30% on adult-rate travel cards (if you live in London), bus and tram season tickets with an Apprentice Oyster Card! www.photocard.tfl.gov.uk Go to contents page 17

your regional trainer which apprenticeship is Your dedicated regional trainer will provide 1-2-1 support by: best for me? 1| Visiting you for face-to-face review meetings every other month. Don’t worry! Greene King apprenticeships have all been specifically tailored to job roles within the Greene King Career Roadmap so you’ll 2| Delivering training to build up your knowledge, setting you learning receive the highest standard of role-relevant training. objectives to achieve each month. This includes reviewing your business project and supporting professional discussions. To ensure you embark on the most relevant course, our team of course advisors are able to provide more information and support the decision 3| Maintaining regular contact with you via online / phone calls you make.You should also speak to your manager and look through the each month. programmes listed under your job role on page 18 of this guide. 4| Reviewing your progress throughout the apprenticeship to ensure You can contact our course advisors by calling; 0845 123 8510 you’re on track.This includes regularly testing your knowledge and (Option 1) or email [email protected] providing assessment checks (mock exams). In England, they’ll also ensure that you’re ready for the End-point Assessment. learner journey If you have never done an apprenticeship before, then it may feel a little daunting and you might not know what to expect on the course. Each apprenticeship is different, so we have included learner journeys for each within the guide to walk you through what you can expect each month. 18 0845 123 8510 [email protected]

Apprenticeship Guide FOR LEARNERS AND MANAGERS mylife learner portal Your course will be delivered via a mixture of on-site observations In addition to MyLife, you will have access to the learner-employer and workbooks that you will need to complete in your own time. portal that will help track the knowledge, skills and behaviours you The workbooks and assessment notes will all be stored and accessed are learning and demonstrating throughout your apprenticeship.This through Lifetime Training’s interactive social learning platform. evidence will all be a part of your End-point Assessment. It is designed to allow you access to learning content and resources at You’ll be encouraged to complete a digital learning journal on the portal your convenience. where you can upload videos, pictures and recordings to support the skills you have learned and practiced while on the job. This content will support your development throughout your apprenticeship. You’ll also be able to access a range of materials,interact with your regional The portal is also a means of feedback between you, your trainer and share ideas, tips and advice with other apprentices. regional trainer and your manager. If you are struggling with a particular module, you will be able to feed this back in real time and your regional Here are a few elements you can expect: trainer knows what to focus on during your next face-to-face visit. Your regional trainer will also use the portal to assign independent “Y ouTube” like interface so that you can share, collaborate and learning that will link with MyLife, where you will be able to find your communicate with your regional trainer and other learning materials. A ccess to a range of content from videos, audio, workbooks, spreadsheets and presentations Y ou’ll be able to upload your work and evidence C ontent is grouped into “Topics” and “Learning Plans”, created to provide you with a structured approach for achieving your apprenticeship. It includes inductions, unit specific content and bespoke masterclasses M obile and multi device access, so you can access on your PC, laptop, tablet or mobile phone Go to contents page 19

Choose your path business development managers 5Level business development managers Senior Management Programme Senior Management Programme general managers Level general managers Senior Management Programme’ 4&5 Senior Management Programme’ Higher Management Programme Higher Management Programme 3LE VEL assistant managers kitchen managers / head chefs Management Development Programme Management Development Programme Hospitality Supervisor Senior Chef Production Cooking bar & waiting team leaders 3Level kitchen team leaders Hospitality Supervisor Senior Chef Production Cooking bar & waiting team members 2Level kitchen team members Foundation FOH Apprenticeship Food Production (Food & Beverage Service, Licensed Hospitality, Housekeeping, Reception, Conference & Events) 20 0845 123 8510 [email protected]

career map L2 Apprenticeship Guide FOR LEARNERS AND MANAGERS FOH TEAM MEMBER food and beverage service foundation foh programme E SW Front of House team members These level 2 apprenticeships If you serve a range of food and alcoholic are often the first people that our all take around a year to and non-alcoholic beverages then this is the customers will see, so it’s hugely complete and can support your apprenticeship for you. If you’re in Scotland or Wales important that the welcome progression  to become a team you can choose either Food, Beverage or both. and service thereafter is on the leader or assistant manager. money.The apprenticeships that In England you’ll cover both. are on offer to you will teach who is this for: you the principles of excellent downloads: customer service, linked to your H ospitality Team Members england specific brand, and will give you Front of Office Reception the skills to solve issues and H ousekeepers Click here problems.There are number Bar staff to download your of different jobs at this level learner journey and factsheet and you’ll be able to choose an apprenticeship that matches scotland your role. Click here AVAILABLE IN “It’s had a really big impact on my career to download your and given me a huge confidence boost that I learner journey and factsheet E England can learn new thing and help other people.” S Scotland wales w Wales tillie cedrickson Click here to download your learner journey and factsheet Go to contents page 21

licensed hospitality housekeeping E E SW Available in England only, this apprenticeship is solely If you work in a hotel that has a number of rooms that dedicated to alcoholic beverage service, you service then this is a great apprenticeship to get with 3 pathways including Beer and Cask Ale, your started or solidify your knowledge and practices. Wine and Cocktails. On completion there’s the option to go onto the level 3 Housekeeping or a more generic supervisory downloads: apprenticeship if you’d like to continue to progress. england downloads: Click here to download your england learner journey and factsheet Click here 22 0845 123 8510 [email protected] to download your learner journey and factsheet scotland Click here to download your learner journey and factsheet wales Click here to download your learner journey and factsheet

reception Apprenticeship Guide FOR LEARNERS AND MANAGERS E SW conference and events You’ll likely be working in a hotel that has an area for dealing with reception activities including arrivals, E This apprenticeship is for team members that departures, guest enquiries and problems.This support with conference and events such as apprenticeship will improve your communication skills weddings and business meetings.This apprenticeship will take you through the different events and help and enhance your customer service. you plan and implement them. downloads: downloads: england england Click here Click here to download your to download your learner journey and factsheet learner journey and factsheet scotland Go to contents page 23 Click here to download your learner journey and factsheet wales Click here to download your learner journey and factsheet

career map L2 foundation boh programme BOH TEAM MEMBER / CHEF E SW BOH team members and chefs are integral to our business in ensuring our Available across all brands this foundation food is delivered on time and is cooked to our exacting brand standards. course will teach you the basic principles of There are two routes of apprenticeships on offer to you depending on preparation and cooking to specific brand what brand you’re working in. Both apprenticeships will teach you the standards, with most of the food coming into principles of working in the kitchen and preparing and cooking food to your site pre-prepared in some format.You’ll also brand standards. These level 2 apprenticeships take 12 to 15 months to complete, and if learn how to set up and close you want to progress will help you in your ambition to become a head the kitchen. chef or kitchen manager. downloads: “I love sending food out and seeing it look exactly to spec and then getting comments england from customers and Facebook.” Click here daniel aldridge to download your learner journey and factsheet 24 0845 123 8510 [email protected] scotland Click here to download your learner journey and factsheet wales Click here to download your learner journey and factsheet

career map L3 Apprenticeship Guide FOR LEARNERS AND MANAGERS FOH TEAM advanced foh LEADER programme Team leaders provide support to senior – hospitality supervisor management with running shifts and supervising food and beverage services.You’ll also be key in E SW resolving any customer issues and problems. This apprenticeship will help you develop your This level 3 apprenticeship will take 12 months understanding of leadership and management to complete, and if you want to progress will help develop the skills and experience you need theories along with the practical skills for to become an assistant manager. running effective teams. As part of the entry requirements of this apprenticeship you must have completed the downloads: team leader Induction. england “It’s given me lots of confidence and enabled Click here me to go further with the company.” to download your learner journey and factsheet emma matthews scotland Click here to download your learner journey and factsheet wales Click here to download your learner journey and factsheet Go to contents page 25

career map L3 Advanced BOH Programme boh team leader E SW This apprenticeship will help you develop your understanding of leadership and management theories along with the practical skills for running effective teams. You’ll also need to continue to develop your cooking skills and interpret brand standards. BOH team leaders provide support to downloads: senior management with running shifts and food operation. england This level 3 apprenticeship will take 12 months Click here to complete and if you want to progress, it will to download your help develop the skills and experience you need learner journey and factsheet to become a Kitchen Manager. scotland As part of the entry requirements of this apprenticeship you must have completed the Click here Team Leader Induction programme. to download your learner journey and factsheet This L3 apprenticeship is perfect for Team Leaders who want to further develop wales themselves as Managers. Click here “It’s helped me to progress from a to download your pot washer, to a team member, then learner journey and factsheet to a Team Leader and now I’m a Kitchen Manager.” jordan barlow 26 0845 123 8510 [email protected]

Apprenticeship Guide FOR LEARNERS AND MANAGERS career map L3 Advanced FOH Management Programme – Development assistant Hospitality Supervisor Programme (MDP) managers E SW E SW Assistant managers have operational responsibility for managing a team.These This apprenticeship is great for hospitality A cohort based apprenticeship with 2 intakes level 3 apprenticeships will take 12-15 supervisors, who provide vital support throughout the year, you will need to undertake an months to complete and help you excel as an expression of interest supported by your BDM and effective and efficient assistant manager. For to management teams and are capable of HRBP. This course is for AMs and DGMs that want new assistant managers or those looking to independently supervising hospitality services solidify their knowledge the Advanced FOH to progress to a general manager in the next 18 Programme would be the best bet, for those and running shifts.You’ll master working months.You’ll learn the traits that make up effective really looking to push themselves and have under pressure delivering fantastic customer leaders and along with the practical skills for running ambitions of being a general manager then highly effective teams.There will also be a number the Management Development Programme service while motivating your team. of assignments throughout the course along with a is for you. downloads: number of Greene King delivered workshops. “My apprenticeship has given me so much more confidence.” downloads: amanda sears england england Click here Click here to download your to download your learner journey and factsheet learner journey and factsheet scotland scotland Click here Click here to download your to download your learner journey and factsheet learner journey and factsheet wales wales Click here Click here to download your to download your learner journey and factsheet learner journey and factsheet Download the MDP Guide 27 Go to contents page

career map L3 kitchen manager and head chef advanced boh programme E SW This apprenticeship will help you develop your understanding of leadership and management theories along with the practical skills for running effective teams.You’ll also need to continue to develop your cooking skills and interpret brand standards. Kitchen managers and head chefs have operational responsibility for downloads: managing a kitchen team.There are a number of options at this level depending on the brand you work in, all of which take 12-15 months england to complete. For new kitchen managers or those looking to progress their cooking and management knowledge then the Advanced BOH Click here Programme or Advanced Specialist Chef Programme would be the to download your route to go down. For those really looking to push themselves and learner journey and factsheet have ambitions of being a general manager then the Management Development Programme is for you. scotland “If you’ve got the ambition and drive then this is the Click here perfect course for you.” to download your learner journey and factsheet steven clarke wales 28 0845 123 8510 [email protected] Click here to download your learner journey and factsheet

Apprenticeship Guide FOR LEARNERS AND MANAGERS advanced management development specialist chef programme programme (mdp) E E SW If you work in a MPCo site then you’ll be able to go down a more specialist route due to the nature of your menu.You’ll be taught more A cohort based apprenticeship with 2 intakes throughout the year, you advanced preparation and cooking techniques, with a greater range of will need to undertake an expression of interest supported by your BDM and HRBP.This course is for KMs and head chefs that want to progress products from meat, fish, poultry, bread and pastry. to a general manager in the next 18 months.You’ll learn the traits that downloads: make up effective leaders along with the practical skills for running highly effective teams.There will also be a number of assignments throughout england the course and a number of Greene King delivered workshops. Click here to download your downloads: learner journey and factsheet england Click here to download your learner journey and factsheet scotland Click here to download your learner journey and factsheet wales Click here to download your learner journey and factsheet Download the MDP Guide 29 Go to contents page

career map L4 higher management programme general manager E SW General managers set the tone and culture of our teams.They lead by This level 4 apprenticeship will help you develop example and use their knowledge and skills to ensure the business runs your understanding of leadership and management smoothly and profitably.This level 4 apprenticeship will take 18 months theories along with the practical skills for running to complete and will support you in driving operational performance and make you a more effective leader. effective teams. “Personally I wanted to give my children something they downloads: could be proud of. I also wanted to show my team that I was prepared to undertake an apprenticeship myself and it’s really england benefited my career.” Click here lindsey parr to download your learner journey and factsheet 30 0845 123 8510 [email protected] scotland Click here to download your learner journey and factsheet wales Click here to download your learner journey and factsheet Download the level 4 Guide Download the level 4 BDM Guide

career map L5 Apprenticeship Guide FOR LEARNERS AND MANAGERS business senior management development programme manager E SW Greene King’s Level 5 Operations / Departmental Manager This level 5 apprenticeship is for General Managers programme has been designed to support your business develop looking to progress in to a BDM role. It is aimed at senior managers into such leaders. It is an innovative programme improving GM or BDM capability and performance. which will provide them with development in key areas identified as critical for success byleading business consultants. downloads: england Click here to download your learner journey and factsheet scotland Click here to download your learner journey and factsheet wales Click here to download your learner journey and factsheet Download the level 5 Guide Go to contents page 31

Award winning programme over the last couple of years we’ve been lucky enough to win a number of awards for our apprenticeship programme, proving that we’ve got something special. these marks of quality have firmly placed us as a listed national apprenticeship service top 100 apprenticeship employer among many other accolades. 2019 - 2020 32 0845 123 8510 [email protected]

Apprenticeship Guide FOR LEARNERS AND MANAGERS recent awards BURY FREE PRESS AWARD 2019 RECRUITER AWARDS 2019 TOP 100 EMPLOYER 2019 (RATE MY APPRENTICESHIP) TOP 100 EMPLOYER 2018 ALL ABOUT SCHOOL LEAVERS PRINCESS ROYAL AWARD 2018 BEST RECRUITMENT SCHEME 2018 SOCIAL MOBILITY AWARDS BEST APPRENTICESHIP PROGRAMME 2018 TJ AWARDS TOP 100 EMPLOYER 2017 NATIONAL APPRENTICESHIP SERVICE MACRO EMPLOYER 2017 – REGIONAL WINNER NATIONAL APPRENTICESHIP SERVICE TOP 100 EMPLOYER 2017 RATE MY APPRENTICESHIP Go to contents page 33

Latestanndewesvents how did greene king do with apprenticeships last financial year? watch our end of year report here: 34 0845 123 8510 [email protected]

Apprenticeship Guide FOR LEARNERS AND MANAGERS Go to contents page 35

0845 123 8510 [email protected] jobs.greeneking.co.uk/apprenticeships