CITB Apprenticeships Presentation

Apprenticeships at CITB

What’s covered 1. Introduction to Lifetime 2. What is an apprenticeship 3. Programme overviews 4. Who is Intequal? 5. Apprenticeship Plus 6. Line Manager Support 7. Online Learning Platform (Aptem) 8. End-point Assessment 9. Who is eligible to apply?

Introducing Lifetime Over One of the UK’s National team Training over Voted as a leading training of 1,000+ Top Training 26 years’ 20,000 Provider since 2019 experience providers people per year

Understanding Apprenticeships Work-based Develop role-relevant skills, For current and newly development programmes knowledge and behaviours recruited employees Offer development Minimum of 12 months Future talent recognition opportunities for all on programme Funded by the ages and levels Industry apprenticeship levy recognised standard Designed by Employer Trailblazer groups

Why do an apprenticeship? Enhance existing Nationally recognised Flexible Develop skillset to progress and industry endorsed one-to-one training understanding of CITB your career and wider industry NUS student discount Take on a new Training is Enhance your challenge fully funded confidence and performance Earn and learn!

What programmes are available? 1 2 3 Digital, Data Leadership & Customer Service and & IT Management Business Administration 4 5 6 HR and Learning & Project Coaching Development (L&D) Management

Customer Service Practitioner Level 2 Duration: 13 months plus End-point Assessment period Who’s it for? Those developing in a customer facing role who communicate with internal or external customers via various channels and are looking to build their understanding of customer service and how to deliver a great a customer experience. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Module 5: Knowing Customer The Customer Support Your Understand Your Your Customer Communication Customer with Experience Products and Organisation Services Module 6: Module 7: Module 8: Module 9: Assessment Policies and Roles and Teamwork Regulations Preparation Procedures Responsibilities and Legislation

Customer Service Specialist Level 3 Duration: 15 months plus End-point Assessment period Who’s it for? Those who are experts in CITB’s products and services, act as an escalation point in the customer service environment and could influence improvements in customer service. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Module 5: Module 6: Customer Insights Providing a Customer Service Ownership and Working Business Positive Customer Responsibility with Customers Focused Experience Performance Service Module 7: Module 8: Module 9: Module 10: Module 11: Assessment Culture and Develop Self Team Work Equality, Diversity Career Preparation Environmental Awareness and Inclusion Development

Business Administrator Level 3 Duration: 15 months plus End-point Assessment period Who’s it for? Team members with a highly transferable set of knowledge and skills who support to implement, maintain and improve administrative services. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Module 5: Module 6: Module 7: Personal Interpersonal Planning and Team Building and Organisation Value of Skills Managing Own Development Organising and Business Skills and Personal Skills Fundamentals Performance Communication Module 8: Module 9: Module 10: Module 11: Module 12: Module 13: Assessment Process Project Stakeholder Quality Record and Regulations, Preparation Requirements and Document Policies and Management Management Assurance Production Procedures External Factors

Team Leader Supervisor Level 3 (With CMI certificate in Management and Leadership Level 3) Duration: 15 months plus End-point Assessment period Who’s it for? First Line Managers who are responsible for managing teams and projects who are at the beginning of their career in leadership and management, or are in a management role and have practical skills, but wish to develop their understanding of leadership and management. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Module 5: Personal People People People Management: Operational Success: Development Management: Management: Managing Planning the CMI Principles of M&L People Skills Communication Performance Operational Plan CMI Principles CMI Principles CMI Principles CMI Manage a Team of M&L of M&L of M&L to Achieve Results Module 6: Module 7: Module 8: Module 9: Module 10: Assessment Operational Success: Operational Success: Operational Project Management: Finance Preparation Building Relationships Implementing the Success: Implementing and Operational Plan CMI Manage a Team Evaluating the Evaluating to Achieve Results Operational Plan a Project CMI Manage a Team to Achieve Results

Associate Project Manager Level 4 With APM Project Management Qualification (PMQ) Duration: 15 months plus End-point Assessment period Who’s it for? Those who manage or lead projects of any type who want to gain a greater understanding of project management and achieve the APM Project Management Qualification (PMQ). What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Module 5: Module 6: Personal Leadership Project Governance Stakeholder and Business Case Development Communications Management and Project Management Finance Module 7: Module 8: Module 9: Module 10: Module 11: Assessment Scope and Risk and Issue Consolidated Contract Resource Preparation Management Planning and Management Quality Scheduling Management and Management Managenent Procurement Note: Alongside one-to-one support, learners will benefit from webinars to support achievement of the PMQ.

Operations/Departmental Manager Level 5 (With CMI certificate in Management and Leadership Level 5) Duration: 15 months plus End-point Assessment period Who’s it for? Established leaders who manage managers and directly impact operational success, responsible for strategic plans, managing change and financial and resource management. What’s covered? Enrolment and Module 1: Module 2: Module 3: Module 4: Module 5: Launch Event Leading Leaders Personal Influencing and Performance Recruitment Development Communicating Management Webinar and 2 day Webinar Skills Workshop Webinar 2 x Webinars Webinar and 2 day and 2 day Skills Workshop Skills Workshop Module 6: Module 7: Module Module 9: Assessment Leading Change Project 8: Financial Operational Preparation Management Management Webinar and 2 day Management Skills Workshop Webinar Webinar and 2 day 2 x Webinars Skills Workshop Note: Programme is delivered in cohorts via webinars and workshops, alongside one-to-one support. Cohorts start every month - at the MTC Coventry, Green Park Reading or fully remote.

HR Support Level 3 (With CIPD Level 3 certificate available as an optional add on) Duration: 13 months plus End-point Assessment period Who’s it for? HR professionals who deliver front line support to managers and employees, handle day to day queries, and work on a range of HR processes ensuring they comply with policies and laws. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Module 5: Personal Effective People People Analytics Organisational Employee Relations Development Learning Culture Professionals CIPD Principles of Analytics Webinar CIPD Business CIPD Core Culture Webinar Behaviours Webinar Module 6: Module Module 8: Assessment Resourcing Talent 7: Career Preparation Performance Development and Reward CIPD People Practice Webinar

HR Consultant Partner Level 5 (With CIPD Level 5 diploma in People Management) Duration: 18 months plus End-point Assessment period Who’s it for? HR professionals in mid-senior level who are involved in providing solutions to people challenges, give advice to managers and others, and make key decisions on HR policies. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Optional units: Professional Organisational Talent Evidence-based Behaviours and Performance • Specialist Employment Law Valuing People Management Practice • Advances in Digital Learning and Culture and Workforce in Practice and Development Planning • People Management in Module 5: Module 6: Module 7: Assessment Employment Reward for Optional Unit Preparation an International Context Relationship Performance and Management Contribution • Diversity and Inclusion • Leadership and Management Development • Well-being at Work Note: The programme includes 4 webinars and 2 x 2 day workshops (with overnight stay) alongside one-to-one support. Cohorts start every other month and workshops take place at the MTC, in Coventry.

Coaching Professional This programme will support delegates to become a fully Level 5 credentialed and recognised Coach with a professional body. Delegates can apply for full credentials on successful completion of the programme and completion of sufficient coaching hours. Duration: 15 months plus End-point Assessment period Who’s it for? Those in a coaching role who work to increase performance and help individuals to identify their goals by engaging with them in meaningful, skilled and authentic sessions. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Module 5: Your Positive What is The Mind Wonder Reflections Structuring Sessions Impact Coaching? Webinars: Skills of Triad Session the Coach Coaching Webinar: Role of the Coach Realisations Module 6: Module 7: Module 8: Module 9: Module 10: Assessment Budding Communication Awareness and Emerging in Culture Leading Preparation Emotions Counts Interventions and High Values Coaching Outcomes Triad Session Triad Session Triad Session Triad Session Triad Session Note: The Professional Coaching programme includes remote webinars and Triad coaching sessions. Triads are practical sessions held in groups of three which encompass coaching protocols, ethics and processes.

Learning and Development Practitioner Level 3 (With CIPD Level 3 certificate available as an optional add on) Duration: 13 months plus End-point Assessment period Who’s it for? L&D Practitioners who support the L&D function, complete training delivery projects, design and deliver training and analyse the value of training. What’s covered? Enrolment Module Module 2: Module 3: Module 4: Optional Level 3 CIPD Cert in 1: Personal The People Developing as an L&D in a Business People Practice may be completed Development Professional L&D Practitioner Context at the end of the programme Module 5: Module 6: Module 7: Assessment Developing a Facilitating L&D Managing Preparation Learning Culture Information & Technology Note: Learners will benefit from 2 Digital Showcases with other learners, to support preparation for assessment.

Learning and Development Consultant Level 5 (With CIPD Level 3 certificate available as an optional add on) Duration: 13 months plus End-point Assessment period Who’s it for? Experienced L&D professionals who manage a team and lead on training delivery projects, organising budgets and measuring impact and the value of training. What’s covered? Enrolment Module 1: Module 2: Module 3: Optional CIPD Level 5 diploma Personal Organisational Supporting in Organisational Learning and Professional Performance Self-Directed and Development may be completed Culture Social Learning at the end of the programme Module 4: Module 5: Module 6: Assessment Evidence-based Designed to Personalised Preparation Create Value and Performance Practice Focused Note: The programme includes 3 webinars, 2 digital showcases and 1 x 2 day workshops (with overnight stay) alongside one-to-one support. Cohorts start every other month and workshops take place at the MTC, in Coventry.

Data Technician Level 3 Duration: 16 months plus End-point Assessment period Who’s it for? Those working in a role that handles large amounts of data or performs basic level data analytics. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Module 5: Module 6: Intro to Data Big Data Tools Excel Data Design Data Collection Data Cleaning Analytics Module 7: Module 8: Module 9: Module 10: Module 11: Module 12: Assessment Data Preparation Data Analysis Data Visualisation Data Stakeholder Data Managment Preparation Management Communication Note: This programme includes webinars and 10 x 1 day workshops. Cohorts start quarterly dependent on demand and workshops take place at the MTC, in Coventry.

Who is Intequal? Lifetime have recently acquired Intequal, a specialist provider in the delivery of Digital and IT apprenticeships, equipping learners of all ages with the skills to reach their potential in a highly attractive and growing sector of employment. Through Intequal Lifetime can offer the following programmes: Level 3 Level 4 • Digital Marketer • Data Analyst • Information Communication Technician • Network Engineer • IT Technical Salesperson • Software Developer • Software Development Technician • Software Tester As a Silver Microsoft Learning Partner, Ofsted grade 2 ‘Good.’ Intequal’s apprenticeships are embedded with industry-leading Microsoft content

Data Analyst Level 4 Duration: 16 months plus End-point Assessment period Who’s it for? For those who work in a role that handles large amounts of data, covering databases, the data lifecycle and advanced analysis techniques. Apprenticeship Plus: the programme can be enriched by choosing from a range of industry certifications. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Module 5: Module 6: Intro to Data Big Data Excel Data Design Data Collection Data Analytics Tools Cleaning Module 7: Module 8: Module 9: Module 10: Module 11: Module 12: Assessment Data Data Data Data Stakeholder Data Preparation Management Preparation Analysis Visualisation Communication Management Note: This Programme includes 10 x skills days, and 13 x interactive webinars. As it develops there will be a possibility of face to face learning skills days to support the practical elements – alongside virtual learning skills days and webinars

Information Communications Technician Level 3 Duration: Apprenticeship Plus: the programme can be enriched by choosing from a range of industry certifications. 13 months plus End-point Assessment period Assessment Who’s it for? Preparation For those who provide technical support to internal and/or external customers and deliver efficient operation and control of IT or Telecommunications infrastructure. What’s covered? Enrolment Module 1: Module 2: Module 3: Computer Introduction to Business & Architecture Networking and Communication and Security Cloud Services Learners must • Digital Communications Digital Communications Network Technician: Support Technician: choose one of the Technician Technician: Advance networking Explore the techniques three following • Network Technician Gain an Advanced understanding by exploring involved in providing high Apprenticeship understanding of the various • Support Technician various networking level technical support Pathways technologies involved in concepts such as cloud including maintenance, digital communications testing and advanced security and DevOps troubleshooting Note: This Programme includes two 2-hour weekly Online Learning Sessions, Group Portfolio Workshops, Regular Progress Reviews and Success Skills Workshops.

Digital Marketer Apprenticeship Plus: the programme can be enriched by choosing from a range of industry certifications. Level 3 Duration: 14 months plus End-point Assessment period Who’s it for? For those who are interested in developing an advanced understanding of digital and social media strategies to meet customer needs and increase business sales. What’s covered? Enrolment Module 1: Module 2: Module 3: Assessment Marketing Principles Digital Principles Preparation of Coding Marketing Business Principles & Google Analytics IQ Note: Programme includes two 2-hour weekly Online Learning Sessions, Group Portfolio Workshops, Regular Progress Reviews and Success Skills Workshops.

Software Developement Apprenticeship Plus: the programme can be enriched by Technician choosing from a range of industry certifications. Level 3 Duration: 15 months plus End-point Assessment period Who’s it for? For those who are at the beginning of their career who wish to explore the fundamentals of Software Development including database creation and management. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Assessment Computer Databases Development Software Preparation Programming 101 Methodologies Development in Practice & Testing Note: This Programme includes two 2-hour weekly Online Learning sessions, Group Portfolio Workshops, Regular Progress Reviews and Success Skills Workshops.

Network Engineer Apprenticeship Plus: the programme can be enriched by choosing from a range of industry certifications. Level 4 Duration: 16 months plus End-point Assessment period Who’s it for? For those who install computer networks, maintain them and offer technical support where necessary. Working with physical hardware such as cabling and wires. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Assessment Networking Network Network Project Preparation Concepts Infrastructure Security Management Note: This Programme includes two 2-hour weekly Online Learning Sessions, Group Portfolio Workshops, Regular Progress Reviews and Success Skills Workshops.

Software Developer Level 4 Duration: Apprenticeship Plus: the programme can be enriched by choosing from a range of industry certifications. 16 months plus End-point Assessment period Who’s it for? For those who are further in their career and wish to explore advanced modern programming techniques and extend their multiplatform software development and concepts knowledge. What’s covered? Enrolment Module 1: Module 2: Modern Advanced Databases Programming Assessment Preparation Module 3: Module 4: Module 5: Development Human Software Methodologies Testing Computer Interaction Note: This Programme includes two 2-hour weekly Online Learning Sessions, Group Portfolio Workshops, Regular Progress Reviews and Success Skills Workshops.

IT Technical Salesperson Apprenticeship Plus: the programme can be enriched by choosing from a range of industry certifications. Level 3 (With CIPD Level 3 certificate available as an optional add on) Duration: 14 months plus End-point Assessment period Who’s it for? For those who wish to gain skills and knowledge required to work as a specialist technical salesperson with a strong understanding of the software and technology products they are selling. What’s covered? Enrolment Module 1: Module 2: Module 3: Module 4: Module 5: Assessment Sales IT Fundamentals Sales Business Communications Preparation Context Concepts and Cloud Techniques Technologies Note: This Programme includes two 2-hour weekly Online Learning Sessions, Group Portfolio Workshops, Regular Progress Reviews and Success Skills Workshops.

Software Tester Level 4 Duration: 15 months plus End-point Assessment period Who’s it for? For those who wish to gain an understanding of software development and have a high level of responsibility in technical reviews of computer software. Apprenticeship Plus: the programme can be enriched by choosing from a range of industry certifications. What’s covered? Enrolment Module 1: Module 2: Software Testing Development 101 Fundamentals Module 3: Module 4: Assessment Testing Agile Preparation techniques Development Note: This Programme includes two 2-hour weekly Online Learning Sessions, Group Portfolio Workshops, Regular Progress Reviews and Success Skills Workshops.

Apprenticeship Plus The Digital, Data and IT apprenticeships can be enriched by choosing from a range of industry certifications specific to each programme. We provide self-learning materials through our web and app- based learning platform, backed by technical training workshops and 1-1 sessions so that learners can progress at their own pace. Delivery Methods: Periodic online live workshops Supported self-learning One-to-one sessions *Under ESFA funding rules the cost of the Apprenticeship Plus industry certification examination must be paid for by the business or the learner

Further programmes Lifetime have recently acquired Intequal, who are specialists in IT & Digital training. Through Intequal Lifetime can offer the following programmes: Data Analyst Level 4 Information Communications Technician Level 3 Technical Sales Level 3 Digital Marketing Level 3 Software Developer Technician Level 3 Network Engineer Level 4 Software Developer Level 4 Software Tester Level 4

How it works Team Members will complete independent learning between Each programme lasts a sessions on the learning platform minimum of 12 months, plus time for End-point Assessment Team Members get 1-2-1 Line Managers also have support from a dedicated Coach access to the learning platform to support learners The Coach will support Team Members with monthly sessions Team Members will need on Zoom or in the workplace opportunities to put their learning into practice to embed new skills and behaviours

What do we need from Managers? Line Managers play a key role in supporting our Team Members to develop. Line managers will be expected to: Play an active Attend the Support Team Coach Team Support Team Work with Team role in Team enrolment Members Members to Members to Members Coach meeting and develop new work through to support their Members progress reviews with the time any challenges development every 12 weeks they need for skills and progression development behaviours journey Top tip: Top tip: Agree ways of working with Have regular 1-2-1s the coach - communication with your learners to support their progress methods, days for coaching sessions etc

The online learning platform: Aptem One system, one Clear learning plans, Easy communications ‘Nudge Engine’ Progress login: enrolment progress reports with Coach through provides updates automatically and due dates built-in messaging and personalised tracked and updated learning plan, and Zoom integration with interaction progress monitoring notifications and evidence upload

Aptem for Line Managers Once your team member starts the enrolment process, you will All line managers with team members on programme will get their own Aptem login. both receive an email invitation to Aptem is web based platform that provides you with a live view of all Team Members activate your Aptem account – it’s you are supporting from pre-enrolment through to achievement. important you do this as soon Aptem enables you to: as possible to get started. Instantly see how Sign Team Members apprenticeship are progressing paperwork with electronic signatures Access the Support Team messaging Member’s centre to see communications development with throughout the clear learning tasks apprenticeship

Functional Skills Everyone completing an apprenticeship must have qualifications in maths and English before they finish their programme. If a learner has achieved their functional skills they will have to evidence this upon enrolment onto programme. If not learners will be fully supported to achieve their functional skills ✓ Upskilling in maths and English is Functional Skills Support a benefit of every apprenticeship ✓ 1-2-1 sessions with ✓ L earners will achieve a Level English/maths coach 2 (GCSE grade C/4) ✓ V irtual Classrooms ✓ Focused on practical skills relevant to work and everyday life ✓ Independent learning on Aptem

Off-the-Job Training Time dedicated Includes activities or learning Completed during normal to development undertaken outside of the normal working hours day-to-day duties of the role Role-relevant Gives learners the opportunity to Guided and supported development that supports put learning into practice to embed by Lifetime Coach Team Members to achieve skills and behaviours at work

End-point Assessment Assessment Phase Pre-Assessment Phase Mock Gateway Planning Assessment Assessment Discussion Meeting methods (Examples) • Business project • Presentation • Professional discussion • Practical Observation with Q&A Lifetime Training If a learner does not Innovate Awarding pass their EPA first time they will go back in to ‘retraining’ and be given the opportunity to retake their EPA

Who should go on to these programmes? Two things to check for interested team members! 1 2 Eligibility for levy funding Suitability for development • Work a minimum of 16 hours • Programme relevant to role per week and development needs • Have been an EU/UK resident • Team Member understands for minimum of 3 years commitment required • Not in any other form of • Team Member committed to funded education, such as whole duration of programme university or college • Line Manager committed • Do not have an existing to supporting for duration qualification in the same subject of programme at the same level or above

How can I apply? Step Colleagues are required to declare interest in joining an apprenticeship 1 course via: My Learning - CITB myLearning: Log in to the site Step An email will be sent to the colleague from Sarah Moore acknowledging the 2 interest and providing information about the apprenticeship programme Step The colleague must discuss their application with the Line Manager and 3 devise a development plan which should be sent to Sarah Moore Step Colleague provides contact details including personal / work mobile 4 for themselves and their Line Manager for nomination form Step Sarah Moore completes nomination form and sends to the apprenticeship provider 5 Step Sarah Moore advises colleagues that the from has been sent to Lifetime Question? 6 and the colleague will be expecting an initial pre-enrolment call Please contact Sarah Moore who will be happy to help.

Thank you. Any questions?