Greene King Corporate Guide

Corporate, B&B and PP Apprenticeship Guide

1 GREENE KING CORPORATE, BB AND PP APPRENTICESHIP GUIDE

Apprenticeships – Adding value to you and our business Aligned with the Greene King Career Path, our Apprenticeship Programme is available for all employees regardless of age. It’s been designed to provide core learning for specific job roles and promote career development, filling skills gaps at entry level right through to management. Apprenticeships provide excellent opportunities for talented people to grow and nurture their careers. WHAT ARE APPRENTICESHIPS? TRAINING DELIVERED BY AN APPROVED Apprenticeships are government approved work-based training programmes APPRENTICESHIP PROVIDER that provide our employees with the skills they need to succeed in our business.They are relevant to specific roles and designed to meet our A ll apprentices work towards a nationally recognised apprenticeship business needs.This means that individuals can practice their skills whilst at work, while also gaining a nationally recognised apprenticeship. T he length of your programme depends on the level of apprenticeship, for example level 2 & 3 are around 12-18 months ELIGIBILITY A learning coach will have regular meetings with the apprentice You can do an apprenticeship if you: throughout the programme Don’t have a degree in the same subject as the apprenticeship Each meeting will be planned around employees working hours Have lived in the EU/UK for three years Are not in any form of full-time education already The employee and line manager will receive feedback after each meeting Are not on disciplinary or probation Ideally working 30 hours or more Each employee will be given work to complete between meetings, Have approval from your line manager requiring two to three hours of their own time.The majority of assessment will be completed through observations of the employee in their role and some online assessments T he learning coach, employee and manager formally review progress every 12 weeks APPRENTICESHIP LEVELS Apprenticeships are a great alternative to traditional education, providing equivalent levels of qualification. Some apprenticeships also give you an additional qualification, such as a diploma. Apprenticeship Level England Equivalent educational level Wales 2 5 GCSEs at grade A-C or 9-4 5 GCSEs at grade A-C or 9-4 3 Scotland 2 AS-level passes or 1 A-level 2 A-level passes Foundation Degree/HND/HNC 4 and 5 Foundation Degree/HND/HNC National Awards SCQF5 Batchelors Degree/Masters Degree 6 and 7 Batchelors Degree/Masters Degree Higher Awards SCQF7 Bachelors Degree/Graduate Diploma Certificate SCQF9 Honours/Masters Degree SCQF11 2

Apprenticeship delivery ROLES OF MANAGER A llow adequate time for the completion of apprenticeship work B e present at learner induction to meet with Learning coach and E nsure the apprentice is receiving 20% off-the-job learning understand support that will be needed throughout the programme Attend quarterly progress reviews and feedback on work-based E nsure the apprentice has access to opportunities that will performance in line with the knowledge, skills and behaviour as develop the knowledge, skills and behaviours as outlined in the defined in the apprenticeship standard apprenticeship standards O ffer guidance and support within the workplace Input into the gateway decision confirming the apprentice is ready for H ave full access to our online learning platform, where you can review the End-point Assessment learner progress, sign apprenticeship paperwork and communicate to your apprentices Download the managers guide: Click here 20% OFF-THE-JOB A learner’s time with their employer is usually split 80/20. 80% of their time will be spent carrying out their day-to-day responsibilities. 20% of their time will be ‘off-the-job’ and spent working towards their apprenticeship qualification. Some examples that contribute towards the 20% include: Work spent on the qualification/attending courses M entoring C lassroom/online learning sessions S hadowing colleagues T ime spent writing up assignments & assessments Work spent on reflective journal E mployer Training A ttending industry events You do not need to give a day off per week as it’s not all about time away from the office. All learning completed in the workplace and relevant to the apprenticeship will count. END-POINT ASSESSMENT (EPA) – ENGLAND ONLY The EPA is the final assessment of your programme (usually taking place in the final 3 months). It is there to ensure you are competent in all the relevant areas of the Standard and have the right Knowledge to perform those duties. The EPA is separate to any other qualification or assessment you undertake. It can be made up of a final Project, an Employer Reference, Portfolio and/or Interview – it will be conducted externally (i.e. not from the Provider/College). 3 GREENE KING CORPORATE, BB AND PP APPRENTICESHIP GUIDE

Apprenticeships Available We have apprenticeships available across Greene King. Click below to find out what’s on offer: Finance HR/L&D Management IT Business Property Brewing and Sales and Functions Brands Marketing 4

ApprenRteiccrueistmheinpt Recruiting an apprentice and watching them develop can be one of the most rewarding things that you’ll do, but don’t underestimate the clear business benefits that they’ll bring to the business. The apprentice recruitment service has already recruited over 2,500 apprentices for Greene King and can help you find new recruits to support your business functions. Minimum No NI contributions Average age of 30 hours per week for any funded an applicant is apprentices aged 21 years old 16-24 Our recruitment service is completely free of charge and we will screen and shortlist the best candidates for you. Recruitment process coming soon. Step 1 Step 2 Step 3 Step 4 Step 5 Line Manager We advertise and Candidates in- Apprentice Learning Coach informs us of shortlist the best terviewed by Line to contact for hired by you vacancy candidates Manager induction For more information contact the recruitment team on 0845 123 8510 (Option 2) or email [email protected] to register your vacancy. 5 GREENE KING CORPORATE, BB AND PP APPRENTICESHIP GUIDE

Apprenticeships are only for 16 year olds Apprenticeships have changed considerably over the last few years so Apprenticeships are only for newly recruited apprentices it’s not surprising there are a few myths and misunderstandings. I already have existing qualifications, so I cannot apply Here are some of the common ones… Newly recruited apprentices do not have the same rights as other employees, therefore do not have to follow the same That is a common misconception, however there are no age limits. Apprenticeships are available for all ages, employment rules from 16 upwards. Completing an apprenticeship will affect my wage An apprenticeship programme can be for new recruits or for colleagues who have been working a long time. Apprenticeships do not offer career progression opportunities Even if you have a higher qualification, you can still do an apprenticeship, as long as you’re gaining new skills. I will have to go to college one day a week For example, if you have a degree in history or music, you can still apply for one of our programmes. I don’t work 30 hours a week, so I can’t do an apprenticeship Whether the team member is a newly recruited apprentice or an existing colleague enrolling onto an apprenticeship, the same employment regulations apply. All apprentices must be employed, paid a wage, and have a contract of employment. Signing up to an apprenticeship during any point of your employment will not affect your agreed wage. An apprenticeship standard is a recognised accredited qualification that will advance your skills and competence at that level. This is great evidence to your employer when applying for new roles or career progression. Of course, an apprenticeship cannot be the only reason why you may be offered a new position upon applying, however it can contribute. The majority of our apprenticeships are delivered in the workplace with visits from a dedicated trainer and virtual classrooms. Some do include off-site workshops, however, this will be explained when signing up. You can complete an apprenticeship if you work less than 30 hours, however, it will extend the length of the programme. Typically an apprenticeship will take 12-18 months if you are working 30 hours week depending on the level of the apprenticeship. Level 2 Level 3 Level Level 4&5 6 &7 Equivalent to GCSEs or Equivalent to 2 x A Levels National Qualifications (England/Wales) or Higher Equivalent to Foundation Degree/ Equivalent to Bachelors Higher certificate/Diploma or Masters Degree in Scotland Awards in Scotland (England & Wales) Batchelors 6 Degree/Graduate Diploma (Scotland)

Finance If you are interested in any of the apprenticeship options below please speak to your manager and email [email protected] for further information. ASSISTANT ACCOUNTANT LEVEL 3 This apprenticeship is for finance based individuals who assist in day to day financial activities. Click here to download your factsheet BUSINESS ADMINISTRATOR LEVEL 3 This apprenticeship is for learners who are in a management or leadership role and focuses on principles and processes of business administration across a broad range of occupational roles. Click here to download your factsheet ADVANCED CREDIT CONTROLLER LEVEL 3 This apprenticeship is designed for advanced credit control and debt collection specialists. Click here to download your factsheet 7 GREENE KING CORPORATE, BB AND PP APPRENTICESHIP GUIDE

PAYROLL ADMINISTRATOR LEVEL 3 This apprenticeship is designed for those who setup or operate payroll within the organisation. Click here to download your factsheet ACCOUNTING AND TAXATION PROFESSIONAL LEVEL 7 This apprenticeship is for those who provide finicial information and advice as leaders in taxation, accountancy and finance. Click here to download your factsheet PROFESSIONAL ACCOUNTING TAXATION TECHNICIAN LEVEL 4 This apprenticeship advances careers in finance and develops the leaders of the future. Click here to download your factsheet 8

HR/L&D If you are interested in any of the apprenticeship options below please speak to your manager and email [email protected] for further information. BUSINESS ADMINISTRATOR LEVEL 3 This apprenticeship is for learners who are in a management or leadership role and focuses on principles and processes of business administration across a broad range of occupational roles. Click here to download your factsheet L&D PRACTITIONER LEVEL 3 This apprenticeship is for L&D Practitioners who are typically involved with identifying learning/training needs, designing/sourcing training and learning solutions, delivering and evaluating training, and working with stakeholder/business are managers. Click here to download your factsheet HR SUPPORT LEVEL 3 This apprenticeship is for learners looking to develop the skills and knowledge needed to succeed in a HR career.The programme will develop skills in people management, customer service, recruitment and talent practices as well as knowledge of HR in business. Click here to download your factsheet 9 GREENE KING CORPORATE, BB AND PP APPRENTICESHIP GUIDE

L&D CONSULTANT/BUSINESS PARTNER LEVEL 5 This apprenticeship is for L&D Consultants looking to develop a deeper understanding of the L&D function and context.They will advance their knowledge of professional practice in L&D and learn how to position business cases and grow digital and blended learning solutions. Click here to download your factsheet HR CONSULTANT / PARTNER LEVEL 5 This apprenticeship advances career in HR and develops the HR leaders of the future.Apprentices will develop skills to lead the delivery of HR solutions to business challenges and provide tailored advice to the business in a number of HR areas, including resourcing, total regard, organisation development or HR operations. Click here to download your factsheet COACHING PROFESSIONAL LEVEL 5 This apprenticeship is for anyone in a role who interacts with individuals to help them identify their goals, engaging with them in meaningful, skilled, and authentic sessions. Click here to download your factsheet SENIOR LEADERS PROGRAMME (MBA) LEVEL 7 This apprenticeship is for experienced managers who wish to develop, implement and evaluate high level business information. Click here to download your factsheet 10

Management If you are interested in any of the apprenticeship options below please speak to your manager and email [email protected] for further information. TEAM LEADER SUPERVISOR LEVEL 3 This apprenticeship is for managers who have operational/project responsibility for managing a team.They’ll provide direction, instructions and guidance through supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships. Click here to download your factsheet ASSOCIATE PROJECT MANAGER LEVEL 4 This apprenticeship is designed for those who manage project work and teams for the business or other organisations. Click here to download your factsheet OPERATIONS DEPARTMENT MANAGER PROGRAMME LEVEL 5 Greene King’s Operations / Departmental Manager programme has been designed to support your business develop senior managers into such leaders. It is an innovative programme which will provide them with development in key areas identified as critical for success by leading business consultants. Click here to download your factsheet SENIOR LEADERS PROGRAMME (MBA) LEVEL 7 This apprenticeship is for experienced managers who wish to develop, implement and evaluate high level business information. Click here to download your factsheet 11 GREENE KING CORPORATE, BB AND PP APPRENTICESHIP GUIDE

Business Functions If you are interested in any of the apprenticeship options below please speak to your manager and email [email protected] for further information. CUSTOMER SERVICE PRACTITIONER LEVEL 2 This apprenticeship standard is for customer service practitioners who deliver high quality products and services to the customers of their organisation. Throughout the course learners will demonstrate a range of excellent customer service skills and behaviours as well as product and/or service knowledge. Click here to download your factsheet BUSINESS ADMINISTRATOR LEVEL 3 This apprenticeship is for learners who are in a management or leadership role and focuses on principles and processes of business administration across a broad range of occupational roles. Click here to download your factsheet CUSTOMER SERVICE LEVEL 3 This apprenticeship is for those who work in a customer facing environment with responsibility for improving and maintaining the standard of customer care. This apprenticeship can also be used by learners who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills. Click here to download your factsheet TEAM LEADER SUPERVISOR LEVEL 3 This apprenticeship is for managers who have operational/project responsibility for managing a team.They’ll provide direction, instructions and guidance through supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships. Click here 12 to download your factsheet

I.T. If you are interested in any of the apprenticeship options below please speak to your manager and email [email protected] for further information. TEAM LEADER SUPERVISOR LEVEL 3 This apprenticeship is for managers who have operational/project responsibility for managing a team.They’ll provide direction, instructions and guidance through supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships. Click here to download your factsheet IT INFRASTRUCTURE TECHNICIAN LEVEL 3 This apprenticeship is designed for those who help others to use technology. Coming Soon to download your factsheet SOFTWARE DEVELOPER LEVEL 4 This apprenticeship is designed for developers to take on more advanced programming and coding. Coming Soon to download your factsheet NETWORK ENGINEER LEVEL 4 This apprenticeship is available for those who design, install, configure and maintain communication networks within the organisation. Coming Soon to download your factsheet 13 GREENE KING CORPORATE, BB AND PP APPRENTICESHIP GUIDE

DATA ANALYST LEVEL 4 This programme is for learners who will be collecting, organising and studying data to provide business insight. During this apprenticeship, they will earn a diploma from the British Computing Society (BCS) and Dell EMC Data Science Associate Certificate that will provide them with the skills needed to become competent analysts. Click here to download your factsheet OPERATIONS DEPARTMENT MANAGER PROGRAMME LEVEL 5 Greene King’s Operations / Departmental Manager programme has been designed to support your business develop senior managers into such leaders. It is an innovative programme which will provide them with development in key areas identified as critical for success by leading business consultants. Click here to download your factsheet SENIOR LEADERS PROGRAMME (MBA) LEVEL 7 This apprenticeship is for experienced managers who wish to develop, implement and evaluate high level business information. Click here to download your factsheet 14

Salaensd Marketing If you are interested in any of the apprenticeship options below please speak to your manager and email [email protected] for further information. CUSTOMER SERVICE PRACTITIONER LEVEL 2 This apprenticeship standard is for customer service practitioners who deliver high quality products and services to the customers of their organisation. Throughout the course learners will demonstrate a range of excellent customer service skills and behaviours as well as product and/or service knowledge. Click here to download your factsheet ADVERTISING AND MEDIA EXECUTIVE LEVEL 3 This apprenticeship is designed for creative specialists to help support marketing objectives. Coming Soon to download your factsheet 15 GREENE KING CORPORATE, BB AND PP APPRENTICESHIP GUIDE

DIGITAL MARKETER LEVEL 3 This is an engaging and practical programme enabling learners to successfully perform in dynamic digital marketing environment. Learners will develop skills in areas such as PPC, SEO, analytics and social media through AVADIO’s professional qualifications. Click here to download your factsheet CUSTOMER SERVICE LEVEL 3 This apprenticeship is for those who work in a customer facing environment with responsibility for improving and maintaining the standard of customer care.This apprenticeship can also be used by learners who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills. Click here to download your factsheet JUNIOR CONTENT PRODUCER LEVEL 3 This apprenticeship is available for those who produce content to be used across a variety of media. Coming Soon to download your factsheet 16

Property If you are interested in any of the apprenticeship options below please speak to your manager and email [email protected] for further information. CHARTERED SURVEYOR LEVEL 6 This apprenticeship is designed for those specialising in real estate, property management, valuation and sustainability. Coming Soon to download your factsheet Brewing and Brands If you are interested in any of the apprenticeship options below please speak to your manager and email [email protected] for further information. ENGINEERING TECHNICIAN SUPPLY CHAIN WAREHOUSE LEVEL 3 OPERATIVE LEVEL 2 This apprenticeship is aimed at those who design, build and service a range This apprenticeship is designed for supply chain warehouse operatives who of engineering products and services. are working in a variety of warehouse environments, that communicate with a Click here range of people, such as internal and external customers.. to download your factsheet Coming Soon to download your factsheet BREWER LEVEL 4 This is apprenticeship is designed for brewers who are responsible for making beer and the development of new brands. 17 GREENE KING CORPORATE, BB AND PP APPRENTICESHIP GUIDE Click here to download your factsheet

Apprenticeship Offer Retail Level Business Functions Level Commis Chef 2 Customer Service 2 Hospitality Team Member 2 3 Production Chef 2 Business and Administration 3 Chef De Partie 3 Customer Service Hospitality Supervisor 3 Level Senior Production Chef 3 Finance 3 Management Development Programme (MDP) 3 Advanced Credit Controller 3 Hospitality Manager 4 3 Assistant Accountant 4 Management Level Payroll 7 Team Leader Supervisor 3 4 Professional Accounting Taxation Technician Level Project Manager 5 Accounting & Taxation Professional 3 Operations / Departmental Manager 7 3 Digital and Marketing Senior Leader (MBA) Level Digital Marketer Level 6 3 Property Junior Content Producer 4 Chartered Surveyor Level 4 3 IT 4 HR 5 Infrastructure Technician HR Support 3 HR Consultant 5 Software Developer L&D Practitioner 5 Network Engineer L&D Consultant / Business Partner Coaching Professional Level Data Analyst 2 B&B 3 Supply Chain Warehouse Operative 4 Engineering Technician Brewer Further details on apprenticeships and the apprenticeship standards can be found at https://www.instituteforapprenticeships.org/. If you are interested in finding out more about apprenticeships please speak to your Line Manager or HRBP. 18

Aptem Aptem gives you a live view of your learners from pre-enrolment through to achievement. Getting set up is simple as you can sign paperwork with instant electronic signatures through the system.You can then keep up to date with your learners progress and activities throughout their journey.There is also a helpful messaging centre that enables you to see communications to and from your learners and their learning coach. All this is accessible on any device, so you have everything you need, when you need it. View video View guide Association To support every apprentice with the freedom to succeed, we have of Apprentices teamed up with The Association of Apprentices, which supports apprentices across the UK by connecting them with a network of peers, forums, chatrooms and social groups. Membership is available to all current apprentices and any past achievers and the new partnership allows membership for free! Every apprentice has the opportunity to expand their experience by joining a wider community of current apprentices and achievers from across the UK. There is also the opportunity to access additional career boosting resources and events to support progression and career aspirations. Applications can be made at: Click here

Hear farpopmrentioceus r “It’s had a positive impact on my role and has given me improved direction and work motivation.The apprenticeship is designed to be flexible and adaptive to your working environment, allowing you to focus on the relevant skills in your everyday working life without causing added stress.” Danny Whitehouse, Bury St Edmunds, Team Leader Supervisor Level 3, R2R Manager “Being able to develop & knowing the company are investing in you to become a better version of yourself is truly amazing. I would recommend apprenticeships to all and cannot wait to embark on the next level.” Rebecca Melber, Operations/Departmental Manager Level 5, Drinks Operations Manager

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