Wagamama Apprenticeships Guide

fire up apprenticeship guide

hi there, welcome to your fire up guide for 2023! fire up is wagamama’s very own apprenticeship programme, where every year people from different walks of life embark on a special journey of self-improvement + personal growth as we work together to achieve our purpose to nourish modern society from bowl to soul by getting involved with the fire up family, you’re joining a group of like-minded individuals passionate about learning, growing their skillset + developing into the best version of themselves – you could hardly be more kaizen! over the years, so many of our people that have completed the fire up programme have gone on to drive their career forward in the business (+ beyond) + have effectively become some of our general managers, head chefs + area managers of today, so opportunities to grow are rife! i wish you the best of luck in your journey + look forward to seeing you fire up your career at wagamama! all the best thomas, ceo 2

contents 20 delivery– how it works 22 off the job training 4 welcome to fire up...what it’s all about 23 functional skills 5 the benefits of fire up 24 commitment + support 5 am i eligible to apply? 26 tools to support you fire up programmes managers 8 our fire up programmes career path 28 how to support your apprentice 10 fire up fresh hospitality 30 aptem 31 what to do if you need support team member level 2 33 frequently asked questions 12 fire up fresh senior 34 how to apply production chef level 3 35 fire up enrolment journey 14 fire up fresh hospitality supervisor level 3 16 fire up kaizen hospitality manager level 4 18 fire up kaizen operations departmental manager level 5 3

welcome to fire up... what it’s all about at wagamama we are passionate about providing you with learning opportunities that will help you build the career you want + you really don’t have to look much further than our fire up apprenticeship programmes ranging from 12-18 months, they are designed this guide is for you to learn more about what to let you work + study for a nationally an apprenticeship involves, what programme recognised qualification, all at the same time. might be right for you + most importantly how this means you don’t have to choose between to apply… + we really hope you do, we’d work + education, you can have both! love to welcome you into the fire up family we are partnering with specialist training as an apprentice, you are entitled to provider lifetime to deliver our fire up 6 hours of your working hours committed programmes across wagamama. lifetime to your learning + development. 6 hours have over 25 years experience + support per week for your self-study, which means 20,000 learners each year to achieve their you work + study at the same time development goals. they were voted top training provider of the year 2021-2022 through rate my apprenticeship - which is based entirely on learner feedback! their learning coaches are experts in their field + through a variety of ways, they will help you to develop your knowledge, skills + behaviours in your chosen apprenticeship programme. most importantly they will help you achieve a qualification that will stay with you forever 4

the benefits of fire up there are many benefits that come with being a member of the fire up family for you to enjoy! as an apprentice who works + studies at the same time, we think you deserve: • an industry recognised qualification based in london? • english + maths qualifications if you don’t get yourself an apprenticeship oyster already them (don’t worry, you will get all card + save 30% on all journeys! the support you need before you sit exams) • learning + development within hospitality + wagamama • support from the fire up team + your learning coach • student nus card (for discount on the high street) • milestone rewards • your own fire up badge to be recognised within your restaurant am i eligible to apply? if you can say yes to all of the following statements then you can apply • don’t have a degree in the same subject as the programme you are applying for • work at least 24 hours per week • uk/eea resident for 3 years 5

fire up not sure which fire up level is for you? read on to find out more about each qualification 6

programmes 7

our fire up program fire up 2 fire up 3 fire u hospitality senior hospi team member production chef super level 2 level 3 leve 14 months 15 months 15 mo who who wh line chef, team member junior sous junior foh 8

mmes career path up 3 fire up 4 fire up 5 itality hospitality manager operations rvisor departmental manager level 4 el 3 16 months level 5 onths 15 months ho who manager foh manager, senior who sous, agm, sous chef gm, head chef 9

fire up fresh hospitality team member level 2 our hospitality team member programme provides a great opportunity for team members + line chefs to develop knowledge in the role + the hospitality industry. you will increase your confidence with customers + colleagues whilst learning the skills + behaviours to build your career at wagamama ideal for • team members • line chefs 14 month programme + end-point assessments how are you assessed? • 90 minute multiple choice test • 2 hour practical observation • 40 minute professional discussion teams in scotland + wales will complete the equivalent hospitality team member level 2 apprenticeship as recognised in your home nation lifetime has trainers in scotland + wales who will deliver the training apply for fire up 2 10

what you will learn specialist pathways available along the way • food + beverage (team member) • food production (line chef) customer explore customer profiles, gain greater insight into customer communication, equivalent to 5 gcses their needs, expectations + customer service 11 business understand wagamama’s vision + values. learn about products + services, legislation, finance + technology in business people learn about equality + diversity, team dynamics + communication. dig deeper into personal development first line supervision explore how to support team members, communicate in meetings, + carry out a briefing

fire up fresh senior production chef level 3 this programme is an excellent opportunity for you to build your culinary expertise whilst perfecting the skills of running brilliant shifts. you will gain experience in an operational role whilst improving your management skill ideal for • junior sous chefs 15 month programme + end-point assessments how are you assessed? • 90 minute multiple choice test • 4 hour practical observation • 60 minute professional discussion teams in scotland + wales will complete the equivalent hospitality supervision + leadership level 3 in food production apprenticeship as recognised in your home nation lifetime has trainers in scotland + wales who will deliver the training apply for fire up 3 12

what you will learn along the way food safety deep dive into food safety nutrition learn principles of healthy eating, legislation, practices, procedures including preparation + cooking methods as + preventing contamination well as adapting dishes for dietary needs legal + governance learn about legislation people leadership gain greater insight in business, risks + hazards, legislative into leadership styles, dealing with responsibilities, as well as reporting performance + managing conflict in a team demographics in business explore your team grow your confidence in developing customer centric culture, communication your team, building trust + working with others + customer service. learn how to operating efficiently in business take promote equality + diversity responsibility for forecasting + developing your knowledge of financial performance business + commercial objectives learn about business growth strategy, promoting equivalent to 2 a levels your brand + setting business objectives 13 kitchen operations expand your knowledge of supply chain, sustainability, deliveries + storage. you will increase your awareness of cost control + waste management

fire up fresh hospitality supervisor level 3 the hospitality supervisor programme gives you the support to lead + coordinate a team to meet customer demand. you will gain specialist knowledge in your operational area whilst improving your management skills ideal for • junior front of house manager 15 month programme + end-point assessments how are you assessed? • 2 hour multiple choice test • 4 hour practical observation • 2,000-5,000 business project + 30 minute presentation • 90 minute professional discussion teams in scotland + wales will complete the equivalent hospitality supervision + leadership level 3 in food service apprenticeship as recognised in your home nation lifetime has trainers in scotland + wales who will deliver the training apply for fire up 3 14

what you will learn along the way customer deep dive into customer profiles, people roles + responsibilities learn service + loyalty. you will explore brand principles of communication, active listening standards, marketing + market share too + constructive feedback. explore workforce planning as well as your roles + responsibilities business operations explore technology in hospitality + how to minimise waste people performance management + energy. you will discover more about gain greater insight into challenging financial targets, as well as their relationship conversations, dealing with performance with business vision + objectives + managing conflict in a team leadership gain greater insight into leadership food + beverage explore more about industry styles, building trust + motivating a team trends, as well as food + beverage pairings. learn skills in supervising a team, promoting management skills learn about management a professional image + service styles skills + theories. you will also explore problem solving, decision making + delegation equivalent to 2 a levels business legislation + procedures expand your knowledge of legislation+ codes of practice in the hospitality industry. you will increase your awareness of business risks + reporting procedures 15

fire up kaizen hospitality manager level 4 the hospitality manager programme is designed to develop vital management skills + help you understand the finances + branding of the business. gain the ability to plan + set realistic business targets. you will understand new leadership + management styles + develop the drive to promote the business + create a supportive atmosphere within the team ideal for • front of house manager • senior sous chef • assistant general manager • sous chef 16 month programme + end-point assessments how are you assessed? • 90 minute multiple choice test • 9,000 word business project • 90 minute professional discussion teams in scotland + wales will complete the equivalent hospitality manager level 4 in food service apprenticeship as recognised in your home nation lifetime has trainers in scotland + wales who will deliver the training apply for fire up 4 16

what you will learn along the way leadership, diversity + inclusivity products + marketing discover explores equality laws + regulations, marketing opportunities + how to drive cultural awareness + managing a diverse + influence the brand standard team to support you leading others vision + financial management management + leadership styles discover provides expert insight into financial leadership + management theories processes + performance, exploring to help motivate + inspire others profit margins + financial forecasting communication + business technology learn change management learn the importance about effective communication + delivering of managing change + monitoring its feedback. explore the role of technology in effects in combination with the principles hospitality + the impact it has on business of continuous improvement customer service, service failure + feedback specialist pathways available understand customer profiles, satisfaction, • food + beverage (front of house manager) feedback + the impact of service failure • kitchen management (senior sous chef) service sales, productivity data + sales learn the principles of sales forecasting + reporting to better support data management + budgets recruit, retain + develop a team discover equivalent to a foundation degree recruitment strategies + methods to support growing your team. explore retention + engagement as well as succession planning performance + risk management learn how to deliver performance conversations effectively for positive + productive outcomes strategy, operating procedures + contingency plans develop knowledge in delivering strategy as you analyse + evaluate your business focusing on increasing performance 17

fire up kaizen operations departmental manager level 5 this programme is designed to develop senior managers into exceptional leaders. it will provide you with development in operational strategy, leading effective teams + managing change. this apprenticeship is run in cohorts twice a year + delivered through a combination of webinars, skills days + coaching sessions ideal for 15 month programme + end-point • head chef assessments • general manager delivery – launch day, skills days + webinars • launch day you will meet your cohort + have the opportunity to collaborate from day 1 • webinars you will take part in 11 webinars throughout the programme covering leadership, operations, finance + project management • skills days you will join the rest of your cohort for 5 x 2-day skills development workshops during the course. these will either be held remotely or in person • coaching sessions you will have 121 virtual sessions with a specialist learning coach for 2 hours, every 8 weeks how are you assessed? • 4,000 word project proposal report • 20 minute presentation with 40 minute q+a • 60 minute professional discussion underpinned by portfolio of evidence fire up 5 operations departmental manager includes level 5 cmi certificate in management + leadership 18

what you will learn along the way leading leaders learn about the three project management explore best essential roles of a leader + utilise established practice project management techniques models to improve your leadership skills + tools. develop your understanding of process management + risk personal development evaluate your performance + management operational management analyse key style using a personal development strategies to support your operational plan. reflect on your impact on others planning + deliver operational plans in + how to adapt your working style line with organisational objectives influencing + communication develop your financial management provides insight influencing + communicating skills to lead into business finance; managing budgets, effectively, build trust + manage conflict financial forecasting, reports + considers financial implications of decisions performance management learn about building high performing teams, managing equivalent to a foundation degree teams to increase performance, motivating the team + performance management techniques recruitment understand workforce planning apply for fire up 5 techniques to recruit talent successfully. explore recruitment methods, advertisement, selection + legislation to adhere to leading change understand how to lead change within the business including managing resistance to change, change management techniques + risks in change 19

delivery how it works you will be supported by a lifetime learning coach for the duration of your programme. they will be there every step of the way to guide you through your learning, answer questions + prepare you for your end-point assessments enrolment + meeting 121 coaching sessions feedback your coach once enrolled, you will you + your manager will once you apply to fire have monthly one-to- receive helpful feedback up, you will be invited one training sessions + development activities to start your enrolment. with your learning coach following each learning which will take place you will be sent an remotely, with face- coach session your email to enrol on to to-face visits in your learning plan is tailored aptem where you will workplace as required complete your pre- to support you. your enrolment assessments in between sessions manager will be able to your coach will provide (more info on this see your progression on page 37) support via phone, on the aptem platform email + aptem too so they know best you will be invited to meet your coach where how to support you they will tailor your learning plan based on your experience + skills 20

progress reviews independent learning end-point assessment you, your manager, + self-study is set once you have finished your learning coach will between each all the elements of session with your your learning plan, formally review your learning coach. this is you will complete progress every 3 months grouped into monthly a final assessment activities within your – known as an end- this will give you the learning plan chance to see how point assessment. this you have developed + you will access + typically takes place your next steps on the complete all your over a 3-month period course. this will also learning via lifetime’s support your manager to plan in development online learning platform, aptem opportunities you will also be set regular workbased activities to complete, helping you to apply + evidence all your learning in your role. this is referred to as off the job training 21

off the job training learners on an apprenticeship will have to complete 6 hours off-the-job training over the course of their programme. however, off-the-job training does not mean time away from the workplace + is best viewed as dedicated development time • includes any learning or training completed outside of your normal day-to-day working duties • supports your development + leads towards achievement of the programme • is in place to ensure you are supported through your training + have opportunities to embed learning into your role what counts as ‘off-the-job’? • shadowing senior team + reflecting on your learning • role specific training during work hours • independent learning completed in the workplace • work based projects, research + development • sessions with your learning coach • learning covered on wagamama’s learning platform - getting started • handling new challenges by putting your new skills + knowledge into practice • workplace activities that stretch you such as taking on a new responsibility. it could include: • leading a team meeting • completing a risk assessment • setting smart goals for others 22

functional skills maths + english form the basis of many of our daily tasks + developing these skills can give you more confidence in your role. whilst completing your apprenticeship, you will also be expected to achieve qualifications in maths + english if you don’t already have them. these are known as functional skills – the ‘industry transferable skills’ equivalent to holding the relevant gcse levels. if you already have certificates in maths + english, you can send these over to your learning coach who can check if you have achieved the required level* level 2 apprenticeships level 3-5 apprenticeships if you do not have maths + gcse grade d-e /3 gcse grade a*-c /9-4 english certificates, you will be supported by lifetime level 1 functional skills level 2 functional skills to achieve your maths + english qualifications during your programme * be sure to send the original copies of your certificates to your learning coach as only these can be accepted 23

commitment + support successful completion of an apprenticeship is a team effort; you, your learning coach + your manager can all contribute to your success. by offering you this development opportunity, we are making a commitment to give you the support needed to succeed, but you must also be prepared for the challenge + be ready to commit to your own development your commitment apprenticeships take a minimum of 12-18 months to complete you will be expected to: • sign a learning agreement at the start of • commit to completing independent the programme to outline your commitment + work-based learning activities (this will also be signed by your Manager) within agreed timescales • be motivated to learn, develop + implement • upload all completed work to aptem, new skills knowledge + behaviours logging your off-the-job hours • attend all scheduled learning sessions • give at least 48 hours notice to postpone or cancel a session with your learning coach support from your learning coach you will have the one-to-one support of a specialist learning coach who will be on hand to guide you every step of the way through the apprenticeship your learning coach will: • schedule + deliver regular learning • provide regular feedback on sessions, check off-the-job training, your work + progress review progress + agree new learning actions with you • deal with enquiries + help quickly with any problems • maintain regular contact with you via phone, email + aptem 24

support from your manager your manager will play an important part in your development journey. lifetime + your coach will support the delivery of the ‘knowledge’ training as well as coaching + support for your assessment, whilst your manager will be required to support your development of ‘skills’ + ‘behaviours’ on-the-job your manager will be required to: • be present for progress review sessions • support you if you have with you + your learning coach to concerns or challenges understand your development areas + provide any additional support needed • help you to plan your time effectively, e.g scheduling coaching sessions + • ensure you have time during work learning time around peak times + rotas hours to complete independent + work-based learning activities • use aptem to track your progress, sign-off reviews + your enrolment documentation • provide input to your ‘skills radar’, (they will be enrolled on to aptem shortly supporting you to develop the required after you put in your application for fire up) skills + behaviours for the apprenticeship 25

tools to support you aptem aptem is lifetime’s online dashboard you can view your line managers’ role easier in learning platform used to progress, track your off-the-job supporting your development. support you throughout your hours + highlight any upcoming aptem provides a real-time programme. with aptem, your or overdue learning activities view of your progress so line learning plan is grouped into managers can see exactly how manageable monthly learning aptem not only provides a you are progressing, meaning chunks. there are a range of seamless experience for they can support you more different interactive resources you, from enrolment to end- throughout your fire up journey + activities to suit learning point assessment, but it is styles + with aptem’s helpful also designed to make your aptem can be accessed across all platforms + devices 26

managers how to support your apprentice as a manager you’ll already be leading the way, through the way you share your knowledge + experience with your team, whether you’re covering our standards, best practice or our values + behaviours it’s important to understand the journey your apprentice is embarking on + the key role you play in supporting them. they may need more support from you over the coming months + a great way to do that is to think of yourself as their mentor as a mentor, it’ll be your responsibility to keep up to date with your apprentice’s learning + development as well as provide guidance + opportunities as they develop. we’ve included details of how fire up works, how you can support + where you can find updates + guidance 27

managers how to support your apprentice who is fire up for? fire up programmes are available to anyone who is committed to their development. we love developing our people + that is why we are investing so much into our apprenticeship programme with lifetime how to be accepted onto a fire up programme apprentices will need to: • meet the eligibility criteria • score no less than entry level 3 in their online maths + english • have approval + support from functional skills assessments their line manager/mentor • complete all their pre-enrolment activities on • pass a suitability (role + lifetime’s learning platform aptem, including responsibilities) skills radar for their any required pre-work in the timelines set chosen fire up programme how it works • each fire up programme • learning coaches will • you will need to allow lasts a minimum of 13 arrange monthly one-to- apprentices time during months, depending on the one support sessions at their shift to complete their level, plus additional time a time agreed with you + learning on the Aptem for end point assessments your apprentice - these platform (approx. 2 hours will either be online via per week for a full-time • learners receive one- Zoom or at the site apprentice) to-one support from a dedicated lifetime learning • apprentices + mentors fire up programmes coach throughout the are also supported by the focuses on developing programme. they will aptem learning platform, new skills + behaviours, support with coaching from enrolment all the way as well as knowledge, so sessions, remotely or face to assessment. on aptem you’ll need to give your to face when necessary apprentices will have apprentice opportunities + will establish a learning access to all resources to apply their new plan to challenge + they need + clear learning learning in the workplace guide your apprentice plans – all in one place + practice new skills 28

managers will play a key role in ensuring these programmes run smoothly. to make things simple, we’ve set out exactly what we expect from you at each stage pre-enrolment • if a apprentice expresses interest in a programme, you’ll need top tip to chat with them to check it’s relevant to their role + they are we recommend you committed to completing it! remember you will be expected have regular 121s with to support them for the duration of the programme as well your apprentice whilst they are on programme • if you endorse their application, you will be sent an so you can support email to activate your aptem account – this is the them + keep up to date platform you will use to keep up to date with their with their progress fire up programme progress (see page 28) top tip on programme learning coaches from lifetime are there to • you will need to complete actions on the aptem support both you + your platform to support your apprentice’s progress apprentice. let them know your preferred • you will attend progress review sessions with your ways of working + apprentice’s learning coach roughly every 12 weeks communication so they can support you • support your apprentice if they have concerns or challenges + your apprentice in the best way • help your apprentice plan their time effectively – this could include scheduling their coaching sessions 29 + learning time around peak times + rotas assessment • be present for the gateway discussion - a meeting where you agree if your apprentice is ready to take their final assessment • be present for the assessment planning meeting – to agree, support + schedule the plans for their assessment • provide any support your apprentice needs for their assessments – quiet space, shift changes

managers aptem for managers all managers with apprentices on programme will get their own aptem login. aptem is a web-based platform that provides you with a live view of all apprentices you are supporting from preenrolment through to achievement aptem enables you to: • instantly see how apprentices are progressing • sign apprenticeship paperwork with electronic signatures • access the messaging centre to see communications throughout the apprenticeship • support apprentice’s development with clear learning tasks important once your apprentice starts the enrolment process, you will both receive an email invitation to activate your aptem account – it’s important you do this as soon as possible to get started 30

managers what to do if you need support our key priority is to support all apprentices to successfully complete their fire up programme. as their manager, you will play a key role in helping apprentices work through any challenges they encounter whilst on programme we have a network of support in place for these programmes. if you or your apprentice encounter issues or challenges please reach out for support you can speak to: it is up to you as their manager to ensure apprentices understand the commitment • the lifetime coach supporting your apprentice + what’s required before joining the programme. fire up programmes are • previous fire up alumni for tips + best practice fully funded by wagamama, so we want everyone who joins the fire up • the wagamama apprenticeship team family to have the best experience (email: fireup wagamama.com) 31

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managers frequently asked questions here are the answers to some of the questions we often get asked... will my apprentices have to take time off can my apprentice be promoted work to complete the programme? while on fire up? fire up programmes are work-based, so they absolutely! however, as part of stepping up, are designed to be completed during working it’s important a plan is put in place to ensure hours. apprentices will need to have 20% of their the apprentice gets the right level of support working time dedicated to their development. as they make the transition to their new role. this includes time for practical activities + this is so they aren’t overwhelmed as they training they carry out in the workplace to take on a new role, whilst completing fire up! develop in their role as well as time with their is promotion guaranteed after fire up? the learning coach or carrying out learning apprenticeship is a great course to upskill individuals to be successful in their current what is off-the-job training? role with the potential of progressing, but apprentices on the fire up programmes the apprenticeship does not mean automatic must spend 6 hours a week of their working promotion, they would still go through the time dedicated to ‘off-the-job’ training over same wagamama process of promotion the course of their programme. however, off-the-job training does not mean time is there a cost to fund these programmes? away from the workplace + is best viewed wagamama have a fund which can only be as dedicated development time used to pay for development programmes what if my apprentice is falling behind? does an apprentice need english + maths firstly, is there a reason why they are falling qualifications to take part? behind? have they had 6 hours a week of if an apprentice does not already have training time? have all visits gone ahead with qualifications such as gcse’s (or equivalent) their learning coach? are they being set realistic in maths + english, they’ll be supported to targets by the learning coach on aptem? have complete these as part of their programme. a conversation with the learning coach about these are known as functional Skills – the your worries, you can call or email them, industry transferable qualifications equivalent you don’t have to wait until the next visit to holding the relevant gcse levels what if an apprentice decides to leave wagamama? unfortunately, this may happen, if an apprentice leaves wagamama for whatever reason they will no longer be eligible to continue fire up with us. please ensure you let the learning coach know 33

how to apply to join the fire up family, have a conversation with your line manager to let them understand your aspirations. once you identify the fire up programme right for you, submit your application through the link below apply here if your application meets the criteria + is approved, you will be invited to start your apprenticeship enrolment with lifetime. you will be sent an enrolment email for the aptem platform + must begin completing the stages opposite as soon as possible if you have any questions, email [email protected] we look forward to hearing from you! 34

fire up enrolment journey if you are successful, you will work through these stages to enrol on your course phase 1 you + your manager receive activate your aptem complete your eligibility + aptem activation emails account + complete the suitability questionnaire pre-enrolment sections at the mid point review, you must complete any pre- complete your math + all of your documents work activities set + submit + prework are checked on aptem (fire up 4+5 only) english initial assessments find out how here by lifetime you will receive feedback on phase 2 your ‘meet the coach’ the prework (if applicable) session is booked in as well you have submitted + you can now complete if there are any extra a check for prior details to be added qualifications in english + maths on the system you + your manager complete the cognassist next - complete the sign the commitment assessment if statement in aptem asked to do so skills radar on aptem find out how here after you have completed these steps, your coach will take you through the final parts of the enrolment process. they will confirm your attendance for your first learning sessions + your learning commences 35