Healthcare Homes Manager Guide

Manager Guide to Apprenticeships

Contents 04 Your handy guide 05 What are the benefits 06 Who is Lifetime Training 07 Apprenticeships available 08 Training delivery 10 Journey to End-point Assessment 12 Apprenticeship support 14 Manager resources 15 Aptem 16 Employer charter, Lifetime’s pledge and eligibility 18 FAQs 2

Welcome We typically think apprenticeships are only applicable to young people but the reality is very different. Today, apprenticeships suit a range of people and purposes, from supporting new recruits fresh out of formal education into employment, through to upskilling existing staff and supporting senior management. They promise valuable development opportunities, both personally and professionally. The training on offer is aligned to job roles within Healthcare Homes, meaning an apprentice can put their knowledge into practice at work every day, whilst simultaneously gaining an industry- recognised apprenticeship that has been accredited by the Institute for Apprenticeships. 3

Your handy guide This apprenticeship guide has been designed to Within this guide, you will find information for those provide you with everything you need to know that are interested in work-based learning, what’s about the apprenticeship opportunities available on offer to them and what the apprenticeship at Healthcare Homes in partnership with our journey looks like. You will also find information on apprenticeship provider Lifetime Training. Lifetime’s free apprenticeship recruitment service. What is an apprenticeship? Apprenticeships combine practical on-the-job training alongside study, with a focus on developing new knowledge, skills and behaviours. They can play a significant role in workforce talent development strategies; improving retention, engagement and productivity, while delivering return on investment. Work-based apprenticeship training offers businesses a flexible training solution for all Team Members, from new starters to management level. 4

What are the benefits? Benefits for your business and Team Members include: Tailored, role-relevant Gain vital new skills apprenticeships for and knowledge, boosting Team Members confidence in the workplace 80% of Managers Large dedicated team see a significant at Lifetime Training to support increase in retention all your needs with key training contacts for each area/region Recognition of success for your apprentices LIVE Manager reporting app and employer portal and your site 5

Who is Lifetime Training? Lifetime Training (Lifetime) is the UK’s largest apprenticeship training provider and, alongside its commercial training courses, delivers training to more than 20,000 learners a year. Founded in 1995, our team has over 25 years’ experience delivering best-in-class, bespoke training courses at both a local and national level across a wide range of sectors. More than 400 Trainers and Tutors deliver exceptional training regionally, backed by a central support hub and superior resources. 6

Apprenticeships The below apprenticeships are available to you If you would like to find out more details about to support you in your development. Lifetime’s the programmes below, please click on the Course Advisors and Coaches will talk to you to programme name. identify the best pathway to support you. Click on the course title for more information Adult Care Worker L2 Lead Adult Care Worker L3 Lead Practitioner in Adult Care L4 Leader in Adult Care L5 Healthcare Support Worker L2 Senior Healthcare Support Worker L3 Team Leader/Supervisor L3 Operations/Departmental Manager L5 Associate Project Manager L4 Coaching Professional L5 Customer Service Practitioner L2 Customer Service Specialist L3 Business Administration L3 Hospitality Team Member L2 – Housekeeping Production Chef L2 Hospitality Supervisor L3 – Housekeeping Senior Production Chef L3 Hospitality Manager L4 – Housekeeping 7

Training delivery All Team Members work towards an Institute for Apprenticeships accredited standard. Depending on the Team Member, Level 2 programmes will generally take 12- 15 months to complete. Levels 3, 4 and 5 apprentices should allow approximately 18 months. A Lifetime Coach will visit Team Members every 4-6 weeks either face-to-face at work or remotely throughout their apprenticeship. Apprentices will be required to complete distance learning and self-study inbetween visits, taking advantage of the Lifetime social learning platform and employer resources. Each visit will be planned around the Team Member’s rota, and will involve a series of micro-teaching sessions, research activities, professional discussions and coaching activities to prepare apprentices for End-point Assessment. The Lifetime Coach, Team Member and yourself formally review progress every eight weeks. In months 10-12, apprentices will be guided through mock assessments to ensure they are End-point Assessment ready. Following a readiness discussion with yourself, the Coach and the apprentice, months 13- 15 should see the apprentice complete their End-point Assessment (EPA) activities. EPA consists of several different types of external assessment, typically: multiple-choice tests, professional discussions, observation of the apprenticeship at work and written work project. 8

Functional Skills There is a requirement for learners to hold a maths and English qualification by the end of the programme, to achieve the full apprenticeship. If Learners already hold a Grade A-C GCSE (or above) qualification in each subject then they will just need to present their certificates to the Learning Coach during the first visit. If Learners do not hold a Grade A-C GCSE (or above) qualification in either subject then Lifetime Training will support them to achieve Functional Skills alongside the delivery of the apprenticeship. 9

Journey to your End-point Assessment Apprentice Manager/mentor and Lifetime Coach The instructors – providing apprentices with the knowledge, skills and behaviours needed in their role through teaching and learning. Assessment practice provided along the way. Gatew Towards the end ‘gateway’ discussion Manager, Lifetime where it will be dec is ready for their E Manager Trainer Learner Teaching Assessment Assessm and learning practice entry Months 1-12 10

End-point Assessor maStemhpsaaCtrhaotsaec&hEnEwngligilsllihdshealnivder A separate, independent Result issued! assessor will conduct the final Apprentices can receive a pass or distinction! For those EPA with the apprentice. who don’t pass first time, they’ll have the opportunity to take their EPA gain. way discussion d of the apprenticeship, a n will take place between the e Trainer and the apprentice cided whether the apprentice End-point Assessment (EPA). ment End-point Outcomes y Assessment Months 13-15 11

The apprentice journey On-programme training The Lifetime Learning Coach is the delivery expert who plans skills development, trains, coaches and assesses readiness for EPA. English and maths Coaches (EMC’s) are specialist tutors who will support an apprentice alongside the main Coach to ensure they get the best possible learning experience where maths and English need to be achieved. Learning Support Coaches are experts in supporting apprentices who have additional learning needs and may find the programme challenging for various reasons. They will support the achievement of Functional Skills in place of the EMC. All of our Tutors and Coaches are responsible for health & safety, safeguarding of the apprentice and any prevent training which needs to take place. Jointly responsible for the Employers apprentice’s welfare. Managers and Mentors are usually the Line Manager or allocated Team Member who plans and supports the training and skills development of the apprentice so they can effectively perform their job role. End-point Assessment The End-point Assessor is allocated to an apprentice at the end of the programme ‘gateway’ discussion. They will complete the assessment tests and tasks with an apprentice, ultimately deciding if the apprentice has met the criteria to pass their apprenticeship programme. 12

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Manager resources Lifetime has developed a series of resources to help Managers understand how the programmes work, what Knowledge, Skills and Behaviours (KSBs) should be developed and what training and support should be provided by Managers/Mentors in the workplace. Lifetime’s apprenticeship standard packs contain the following: A template learner journey A clearly defined learning journey that provides learners and employers with an outline of the requirements to develop knowledge, skills and behaviours for End-point Assessment. Standards fact sheet Provides an overview of the units within the standard and the EPA methods. Skills scan An initial check conducted to ensure the apprenticeship is the right choice for the Team Member, that they are in the right job role and studying at the right level. Employer skills endorsements A set of detailed competency check lists outlining the skills and behaviours required across the standard. The Skills Endorsements will be completed by yourself throughout the apprenticeship as these aid progression for the apprentice. 14

Aptem: quick start guide Aptem is Lifetime’s learner management system which you will have access to for your apprenticeship. It displays your learning plan, contains all of the topics covered and the progress you’ve made against them. You’ll manage your learning, submit work and track progress at every step. You can also view notifications from your coach regarding completed and upcoming activities and you’ll be able to message them directly from the system. Your learning journey will all be personalised to you, providing you with accessible, engaging content suited for any device. 15

Employer charter What we expect from Managers and Mentors • Support apprentice to achieve on-the-job skills aligning to the required standard • Complete Employer Skills Endorsements with proof of learning • Be available for pre-scheduled Lifetime programme review visits to discuss apprentice development and progression of skills • Support apprentice and Lifetime to achieve off-the-job training through online and face-to-face learning activities • Support your apprentice with access to a technology device where possible • Provide your apprentice with access to a suitable environment in which to meet their Coach, where possible this should be a quiet environment with internet access (Please discuss with your Lifetime Coach if your apprentice does not have access to a technology device or internet access) • Provide your apprentices with time to meet with their Coach, visits usually last two hours • Support your apprentice in meeting their Learner Charter agreements such as keeping appointments with their Coach, completing independent learning in between visits, using Lifetime’s online learning platform to access learning, treating others with respect both online and face-to-face 16

Lifetime’s pledge What to expect from Lifetime Training • We will ensure that the content of any • To listen to feedback, both positive and individual learning plan fulfils national and negative, from you and enable a constructive industry criteria and on-going process of review and evaluation • To ensure all activities take place in the • To support you should you move to another appropriate timescales, environment and location within Healthcare Homes to continue circumstances, and that these focus on and complete training your needs • To ensure you are promptly presented with • To ensure that the training meets the your completion certificate and any other nationally required standards of quality certificates as appropriate assurance, including the Health and Safety and Equal Opportunities contractual requirements, • To give you notice in writing of any variation required by the Skills Funding Agency of this agreement where they are no longer classified as an apprentice • To participate in regular reviews with you and your Line Manager or suitable replacement Eligibility If you’re planning to sign up a Team Member or want to recruit an apprentice, always refer back to the government’s apprenticeship eligibility criteria. The most up-to-date guidance can be found on Gov.UK. In order to be eligible for a government-funded apprenticeship your Team Member must fit the below criteria: • Need to be aged 16+ • Must not be in full-time government-funded education • Live in the EEA/UK for a minimum of 3 years and have the indefinite right to remain • Work a minimum 30 hours per week and have a permanent contract of employment* *If you work between 16-30 hours per week, you may still be eligible however the duration of the apprenticeship may be extended 17

FAQs The Healthcare Homes apprenticeship programme has been designed to offer the best development opportunities for our Team Members. Alongside this, we want to support you to make sure you are getting the most out of the training we are delivering. How long does an apprenticeship programme take and how is it delivered? Depending on the Team Member, an apprenticeship programme will take at least 12 months to complete. A Lifetime Coach will arrange regular face-to-face visits with apprentices and these sessions will be supported by distance learning. This time does not need to impact on your business and will be planned around the rotas in agreement with you. The apprenticeship programme includes: • Face-to-face training sessions • 24-hour electronic access to course content • Workbooks and resources to support and learning resources individual study and project work • Online multiple-choice assessments • Q&A sessions • Development workshops and masterclasses • Additional learning support • Additional remote support from Lifetime • Practical observations Can my team do an apprenticeship if they are part-time? Employment must be for at least 30 hours per week. In the minority of cases where the apprentice cannot complete the full 30 hours, the apprenticeship duration will be extended accordingly (this also applies to any temporary period of part-time work). What if my Team Member doesn’t have the English or maths skills necessary to start an apprenticeship? We have specialist English and maths Coaches who will support alongside the usual Coach to help your Team Member achieve the Functional Skills qualifications. We also provide support for additional learning needs. 18

What is 20% off-the-job training and how will it fit into the apprenticeship? It is a government requirement that 20% of the apprentice’s paid hours, over the planned duration of the training period within the apprenticeship must be spent on off-the-job training (OTJT). 20% OTJT is additional learning which develops apprentices towards their apprenticeship. This is not necessarily ‘off-the-job’, however, is ‘off their normal job’ or in addition to their job role or duties. ✓ It can include training which is delivered in D oes not include English and maths the workplace, but must not be delivered as study/assessment or progress reviews part of normal working duties with the Coach ✓ E xamples of OTJT activities include D oes not include training which takes place shadowing a team member, learning how outside the Learner’s paid working hours to complete a risk assessment or learning about new legislation ✓ OTJT provides an opportunity for individuals to develop new knowledge, skills and behaviours in the workplace I have a Team Member who wants to do an apprenticeship but I’m not sure which one they should do? Don’t worry! Lifetime’s Course Advisor Team will be able to help you find the right apprenticeship to support you or your Team Member. I have a vacancy in my home and wish to recruit an apprentice? Lifetime provide a free apprentice recruitment service to support you find quality candidates to fill your vacancies. Lifetime will advertise the vacancy on national apprenticeship jobs boards, screen and shortlist candidates and coordinate interviews alongside you, giving feedback to the candidate throughout this process. If you wish to recruit please speak to your Head of Learning and Development. I have an employee who wants to complete an apprenticeship, what do I do now? Check they meet the eligibility criteria and then nominate their interest by completing the electronic spreadsheet and sending to your Head of Learning and Development. Once authorisation is given, Lifetime will reach out for nomination details. 19

Clifton Heights Triangle West Bristol BS8 1EJ 0 333 0143 669 [email protected] lifetimetraining.co.uk