Prezzo Restaurant Guide

Apprenticeships ‘Best in Role’ In partnerhsip with Restaurant Guide

Contents 3 Welcome 4 The truth about apprenticeships 5 Who can take part? 6 Programmes 12 Delivery 14 Aptem 16 Off-the-job Training 20 Functional skills 22 End-Point Assessment 24 On Programme support 27 Next Steps 2

Apprenticeships Welcome Welcome to Apprenticeships at Prezzo Whether it’s boosting your management Apprenticeships combine learning in the skills or enhancing your talent as a Chef, workplace with independent we are committed to supporting your self-study, known as Off-the-Job Training. career development. Apprenticeships This is all completed during your working provide a fantastic opportunity to gain a hours which means that you can put nationally recognised qualification, learn your new knowledge into practice daily more about the hospitality sector, and at work and learn while you earn. reach your full potential with Prezzo. This guide will explain everything you We’ve partnered with Lifetime, one of the need to know about apprenticeships, UK’s leading training providers, to offer a including how to find out if you are eligible wide range of apprenticeship programmes to take part, what programme might that will give you the knowledge, skills, be right for you, and most importantly, and tools to grow. With specialist how the programmes are delivered. industry experts providing the training, Lifetime are committed to helping unlock Read on to find out more and begin your potential through apprenticeships.. development journey with Prezzo. 3

The truth about apprenticeships Apprenticeships are often thought of as development options exclusively for young people who are new into workplace, but that isn’t the case. People of all ages and at all stages in their careers, right up to senior managers are encouraged to learn through apprenticeships as it is recognised that on the job learning is the most effective way to upskill and implement new behaviours or skills. Here are some facts about apprenticeships you may not be aware of: • There are no age limits to who can complete an apprenticeship • Both established colleagues and new recruits can achieve an apprenticeship • Doing an apprenticeship will not mean you take a cut in pay • If you have a higher-level qualification such as a degree, you can still complete an apprenticeship, provided that your existing qualification is in an unrelated subject • Programmes take a minimum of 15 months to complete (including your assessments) but can be longer, depending on the level and your working hours • Includes qualifications in math and English – if you don’t already have these – known as Functional Skills 4

Apprenticeships Who can take part? To be eligible for an apprenticeship, you will need to meet the following criteria: • You will have passed your probation. • Have been an EEA/ UK resident for the past 3 years. • Work 16+ hours per week. • Have the support of your Line Manager. • You will not be in any other form of education, such as another apprenticeship, college, or university. • Do not have a qualification at the same level or above in a similar subject area. Depending on the apprenticeship you apply for, there may be some other requirements for enrolment, such as the role you are in or your responsibilities. 5

Hospitality Programmes Front of House Hospitality Team Hospitality Hospitality Member Level 2 Supervisor Level 3 Manager Level 4 Pathways Pathway Pathway Food & Beverage Food & Beverage Food & Beverage Licensed Retail Back of House Chef Academy Chef Leadership Hospitality Academy Manager Level 4 Production Chef Level 2 Senior Production Pathway Chef Level 3 Kitchen Manager 6

Apprenticeships Hospitality Programmes Hospitality Team Member Level 2 Programme length How is the apprenticeship delivered? 13 months plus an additional End-point Assessment period One-to-one sessions delivered virtually, & in the workplace as required, with a Who’s it for? specialist Learning Coach for 1-2 hours, Bartender every 4-8 weeks. - Licensed Retail Independent learning activities, self- Waiter/Waitress study & work-based activities completed - Food & Beverage Pathway between learning coach sessions, known as off-the-job training. Modules • Customer Quarterly progress reviews with your • Business Learning Coach & Manager to support your • People development • First line supervision • Specialist pathway: Food & Beverage/ Practice & Mock assessments throughout the programme to boost your confidence & Licensed Retail prepare you for end point assessment End-point assessment • 90 minute multiple choice test • 2 hour practical observation • 40 minute professional discussion Equivalent to 5 GCSEs 7

Apprenticeships Hospitality Programmes Hospitality Supervisor Level 3 Programme length How is the apprenticeship delivered? 15 months plus an additional End-point Assessment period One-to-one sessions delivered virtually, & in the workplace as required, with a Who’s it for? specialist Learning Coach for 1-2 hours, Assistant Manager every 4-8 weeks. Duty Manager Independent learning activities, self- Modules study & work-based activities completed • Customer between learning coach sessions, known as • Business Operations off-the-job training. • Leadership • Management Skills Quarterly progress reviews with your • People Roles & Responsibilities Learning Coach & Manager to support your • Business Legislation & Procedures development • People Performance Management • First line supervision Practice & Mock assessments throughout • Specialist pathway: Food & Beverage the programme to boost your confidence & prepare you for end point assessment End-point assessment • 2 hour multiple choice test • 4 hour practical observation • 90 minute professional discussion • 2,000-5,000 word business project & 30 minute presentation Equivalent to 2 A-Levels 8

Apprenticeships Hospitality Programmes Hospitality Manager Level 4 Programme length How is the apprenticeship delivered? 14 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period & in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. General Manager - Food & Beverage Pathway Independent learning activities, self- study & work-based activities completed Head Chef between learning coach sessions, known as - Kitchen Manager Pathway off-the-job training. Modules Quarterly progress reviews with your • Leadership, Diversity & Inclusivity Learning Coach & Manager to support your • Management & Leadership Styles development • Communication & Business Technology • Customer service, Service Practice & Mock assessments throughout the programme to boost your confidence & failure & Feedback prepare you for end point assessment • Service sales, Productivity data & Sales • Recruit, Retain & Develop a team End-point assessment • Performance & Risk management • 90 minute multiple choice test • Strategy, Operating procedures • 90 minute professional discussion • 9000 word business project & Contingency plans • Products & Marketing Equivalent • Vision & Financial management to a Higher • Change management • Specialist pathway: Food & Beverage/ National Diploma Kitchen Manager 9

Apprenticeships Chef Academy Production Chef Level 2 The Prezzo Chef Academy programme is an exciting opportunity for our junior chefs to cultivate their food production knowledge and skills. You will build a solid foundation to your career in hospitality, growing your confidence and expertise to product food to brand standards in a time sensitive environment. Add to this 4 exciting Masterclasses delivered by Lifetime’s team of chef technical trainers, you will have the opportunity to learn in a safe and supportive environment amongst your Prezzo colleagues. Programme length How is the apprenticeship delivered? 13 months plus an additional End-point Assessment period One-to-one sessions virtually, & in the workplace as required, with a specialist Who’s it for? learning coach for 1-2 hours, every 4-8 Kitchen Assistant weeks. Chef 1, 2 & 3 Independent learning activities, self- Modules study & work-based activities completed • Introduction to Hospitality between learning coach sessions, known as • Legal & Governance off-the-job training. • Food Safety • Kitchen Operations & Procedures 4 x one day Masterclasses • Nutrition • My Team Quarterly progress reviews with your • All about my business Learning Coach & Manager to support your • People in Business development • Personal Development & Performance Practice & mock assessments throughout Equivalent to the programme to boost your confidence & 5 GCSEs prepare you for end point assessment End-point assessment • 60 minute multiple choice test • 2 hour practical observation • 40 minute professional discussion 10

Masterclasses Masterclasses are written and designed by Lifetime’s experienced Hospitality Curriculum Development Team. During each masterclass, you will gain an understanding of food safety legislation, personal hygiene, cross contamination, H&S and the importance of teamwork and communication. Masterclasses take place at locations outside of your restaurant. you will be told more details once enrolled on to the programme. There will be 4 masterclasses including: Meat & Poultry Fish & Seafood Suggested dishes: Taking place at the famous Billingsgate Market • Lamb navarin and pomme puree Suggested dishes: • Chicken wrapped in prosciutto ham • Seafood risotto filled with spinach and pine nut • Spaghettini e vongole (clams) • Hand cut Bavette steak, chips and bearnaise sauce • Spignola al cartoccio, salmoriglio (seabass or seasonal fish, baked with olives, tomato, basil, oregano, emulsion of olive oil, rosemary, lemon, oregano, garlic and chilli) Primi – Pasta Pastry, Desserts, Cakes & Sponges Vegetarian Suggested dishes: Suggested dishes: • Finger Eclairs filled with Crème Pâtissière • Tortellini stuffed with spinach and ricotta, finished in butter and sage • Fruit scones filled with strawberry jam and clotted cream • Gnocchi, yellow tomato, hard ricotta, aubergine, and mint • Individual glazed strawberry tartlets • Pasta fresca, salsa di pomodoro e basilico • Madeleines Functional skills are also incorporated throughout these days: • Math is used to calculate ratios for recipes, weighing ingredients, preparation and cooking times, wastage, and yield of ingredients, embedding financial impacts • English is embedded through reading recipes, writing notes, and using clear communication methods 11

Apprenticeships Prezzo Chef Leadership Academy Senior Production Chef Level 3 The Prezzo Chef Leadership Academy programme is designed to support new promoted chefs who wish to develop their leadership behaviours. By the end of the programme, you will be confident and accountable for the day-to-day running of the kitchen. You will be able to produce guests’ meals consistently according to predetermined specifications, independently supervise and run shifts as well as motivate your team in an often hot and highly challenging kitchen environment. You will also be able to work under pressure to deliver an excellent guest experience, working quickly and efficiently to produce food often in high volumes. Programme length How is the apprenticeship delivered? 15 months plus an additional End-point Assessment period One-to-one sessions virtually, & in the workplace as required, with a specialist Who’s it for? learning coach for 1-2 hours, every 4-8 Chef 3 weeks. Sous Chef Independent learning activities, self- study & work-based activities completed Modules between learning coach sessions, known as • Food Safety off-the-job training. • Legal & Governance • Demographics in Business 3 x Virtual Webinars & 3 x Skills Days • Business & Commercial Objectives delivered by Lifetime’s team of • Kitchen Operations vocational tutors • Nutrition • People & Leadership Quarterly progress reviews with your • Your Team Learning Coach & Manager to support • Operating efficiently in Business your development Equivalent to Practice & mock assessments throughout 2 A-Levels the programme to boost your confidence & prepare you for end point assessment End-point assessment • 2 hour multiple choice test • 30 minute presentation of business project • 4 hour practical observation • 90 minute professional discussion 12

Webinars & Skills Days The Chef Leadership Academy webinars and skills days are written and designed by Lifetime’s experienced Hospitality Curriculum Development Team. You will join a cohort of Prezzo chefs for an exciting programme of enhanced learning activities to build your confidence to lead and manage the kitchen. Webinar 1 : To develop as a leader within our organisation, we need to understand 21st Century Leader exactly what skills we need to be effective. Apprentices will learn about Skills Workshop 1: the core skills they need to develop themselves, which could include: Me and My Shadow delegation, leadership styles, influencing and communicating. Emotional intelligence is the thread of being an effective leader. During this skills workshop, apprentices will learn about the characteristics of an effective leader and practice how to apply these skills with their peers. This could include: practice flexing own leadership style; delegating dependant on motivation and competence; and influencing others. Webinar 2: The ability to lead a shift effectively, lies in their ability to manage Those who can, do! performance and extract the best from team. Apprentices will learn Skills Workshop 2: about the core components of supporting and developing teams to Shift’s Happen increase performance which could include: team dynamics and the characteristics of effective teams; understanding human needs and motivation; supporting and training teams to improve their skills. A leader’s actions are critical to running the perfect shift. Apprentices will practice the skills required to lead the perfect shift which could include: motivating the team; training effectively; improving team cohesion; and holding coaching conversations. Webinar 3: For a leader to drive their teams successfully, they need to be able to influence Operating for Success others towards a goal. Apprentices will learn about how their role, and the role of the team, contributes to the overall success of the organisation. This could include: vision and values, strategic goals; brand standards; financial targets. Skills Workshop 3: The skills workshop will encourage apprentices to think about the key Supporting Operations responsibilities they have and how these responsibilities support the vision, values and profitability of the organisation. They will undertake a series of exercises to practice their skills, which could include: managing resources; managing risk; effective cost management; improving customer service. Experience Day Once apprentices have completed their webinars and skills workshops, they will attend an experience day together to discover more about the hospitality industry. 13

Delivery You will be supported by a Learning Coach for the duration of your programme. They will be there every step of the way to guide you through your learning, answer questions, and prepare you for your End-point Assessments. 14

Apprenticeships Delivery Enrolment & Meeting your Coach Progress Reviews Once you apply for an apprenticeship, You, your Manager, and Learning Coach you will be invited to begin your enrolment will formally review your progress journey. After your Welcome Call from every 12 weeks. This will give you the Lifetime, you will be sent an email to enrol chance to see how you have developed on to Aptem where you will complete and agree your next steps on the your pre-enrolment assessments. This programme. This will also support your includes maths and English assessments Manager to plan in further development as well as an eligibility questionnaire. opportunities for the coming months. Next, you and your Manager will be invited Feedback to attend your enrolment meeting and You and your Manager will receive helpful your first coaching session. Your Learning feedback and development activities Coach will tailor your learning plan following each Learning Coach session. based on your experience and skills. Your learning plan is tailored to support you through your apprenticeship journey. One-to-one Coaching Sessions Your Manager will be able to see your Once enrolled, you will have one-to-one progression on the Aptem system too, sessions with your Learning Coach every so they know how best to support you. 4-6 weeks. These will take place remotely over Zoom, with face-to-face visits in End Point Assessment your workplace as required. In between Once you have finished all the elements sessions your Learning Coach will provide of your learning plan, you will complete support via phone, email and Aptem. your final assessments – this is known as an End-point Assessment. This Independent Learning typically takes place over a 3-month Self-study is set between each session period. You will receive your final with your Learning Coach. This is grouped grade and certificate on successful into monthly bite-size activities within completion of your apprenticeship. your learning plan. You will access and complete all your learning via Lifetime’s online learning platform, Aptem. You will also be set regular work-based activities to complete, helping you to apply and evidence all your learning in your role. This is referred to as Off-the-job training. 15

Aptem 16

Apprenticeships Aptem Aptem is Lifetime’s online learning platform used to deliver and track your learning throughout the course. • All your learning is set out into manageable monthly learning topics • Aptem hosts a variety of interactive resources and activities to suit different learning styles • The helpful dashboard allows you to view your progress, track your off-the-job hours and highlights any upcoming or overdue learning activities • With Aptem you can send and receive messages from your Learning Coach and view your scheduled training sessions • Aptem offers a safe place to upload and store all completed work For Line Managers Aptem not only provides Learners with a seamless experience for you, from enrolment to end-point assessment, but it is also designed to make your Line Managers’ role easier in supporting your development. Aptem provides a real-time view of your progress so Line Managers can see exactly how you are progressing, meaning they can support you more throughout your apprenticeship journey. 17

Off-the-job Training As part of your apprenticeship, you are entitled to 6 working hours per week committed to learning and development. This is known as ‘off-the-job training’. 18

Apprenticeships Off-the-job Training Off-the-job Training Includes any learning Supports your Is in place to ensure or training completed development & you have opportunities leads towards the outside of your achievement of the to embed learning day-to-day your programme in your role working duties Off-the-job training does not mean time away from the workplace. Instead, it is best viewed as ‘dedicated development time’. Your Lifetime Coach will work with you to suggest activities to enhance your programme and support you to put your learning into practice. 19

Apprenticeships Off-the-job Training What are the benefits? There are many reasons to support Off-the-job training with apprenticeships as it beneficial to both the apprentice, the wider team, and the organisation. Off-the-job training gives apprentices a better understanding of overall knowledge, skills and behaviours required in the wider industry Lifetime provides access to a wealth of learning material which can support and enhance in house training Apprenticeships offer relevant and interesting development options for the Apprentice to take part in By supporting Off-the-job training, an environment where learning can be explored in various ways through real-life learning is created Apprenticeships promote flexible, practical, and creative approaches to learning, encouraging others to develop 20

Apprenticeships Off-the-job Training Practice examples of Off-the-job training • Learning a new theory, applying it, • Facilitated sessions with and reflecting on the impact your Learning Coach • Working with other teams or colleagues • Completing weekly self-led to extend knowledge of the business learning on Aptem • Research different ways to improve • Work-based projects and research, the customer experience designed to drive improvements • Receiving training on a new process • Personal development discussions and demonstrating to others, with your manager to plan new whilst receiving feedback learning opportunities • Attending an internal training course • Attendance at workshops, related to the apprenticeship training days and webinars relevant to the apprenticeship • Completing research on competitors and presenting a SWOT analysis How do you know if an activity counts as Off-the-job Training? Did you develop Did the training align to and new skills, Did you Was the training support the This is complete the apprentice to Off-the-job knowledge or Yes training in your Yes recieved solely No Yes behaviours usual working to support complete their training hours (paid)? programme? throught English and No No the training math? recieved? No Yes This is not Off-the-job training 21

Functional skills As part of the Apprenticeship, you will also need to achieve qualifications in math and English, if you don’t already have them. These are known as Functional Skills – the ‘industry transferable skills’ equivalent to holding the relevant GCSE levels. If you have already completed these qualifications before, you will be exempt so long as they meet the necessary requirements*. If you don’t have the required level, you will be supported by Lifetime so you can achieve these during your Apprenticeship. You just need to make sure they’re in place before you take your End-point Assessment. 22

Apprenticeships Functional Skills The levels of math & English required are: Level 2 apprenticeship Level 3-4 apprenticeships Level 1 Functional Skills or Level 2 Functional Skills or equivalent (e.g. GCSE Grade equivalent (e.g. GCSE Grade E/2) is the minimum maths and C/4) is the minimum maths and English qualification required. English qualification required. *To qualify for an exemption, you will be asked to evidence original copies of the certificates that meet the required level during the enrolment stage. Support for Functional Skills If you do have to complete functional skills, Lifetime a range of support options to help you! Over 100+ virtual Lifetime have a The BKSB Platform, classrooms are dedicated team of integrated into Aptem, English and Math hosted every week Coaches who can offers videos and to provide additional support on an ad- tutorials broken down coaching to learners hoc basis or long into bitesize learning chunks to support you term if required All functional skills Your Learning Coach exams can be sat face will give you lots of opportunities to practice to face or remotely for your exams – with in a comfortable mock papers marked environment – no and feedback given need for you to travel to a separate college or test centre 23

End-Point Assessment Your apprenticeship will be achieved on passing an End-Point Assessment [EPA]. This is your opportunity to demonstrate all of the knowledge, skills, and behaviours you have developed to an Independent Assessor. 24

Apprenticeships End-Point Assessment There are two key parts to the End-point Assessment: Pre-Assessment Phase End-Point Assessment Throughout the programme, you will Your End-Point Assessment phase begins have the opportunity to complete regular with a Planning Meeting [phone call] with practice assessment activities with your you, your Manager, and the End-point Learning Coach and a full mock assessment Assessment organisation, Innovate. at the end of your training period. You End-Point Assessment will include You will then enter EPA following a 3-4 types of assessment which will be ‘Gateway Discussion’ between you, your scheduled with an Independent Assessor Manager and Learning Coach to determine over a typical period of 3 months. whether you are ready for assessment. The Independent Assessor will then deliver your final grade, which could be a pass or distinction. If you don’t quite pass an assessment first time, you will receive more training and the opportunity to take it again. 25

On Programme support Successful completion of your apprenticeship is a team effort; you, your Manager and Learning Coach all have a part to play. By offering you this development opportunity, we are making a commitment to give you the support needed to succeed, but you must also be prepared for the challenge and ready to commit to your own development. 26

Apprenticeships On Programme support Support from your Manager Your Manager will play an important part in your development journey. Lifetime will support the delivery of the ‘knowledge’ training as well as coaching and support for your assessment, whilst your Manager will be required to support your development of ‘skills’ and ‘behaviours’ on-the-job. Your Manager will need to: Attend your ‘Meet your Coach’ enrolment session with your Learning Coach at the beginning of the apprenticeship programme. Attend progress review sessions with you & your Lifetime Coach (every 3 months) to understand your development areas & provide any additional support needed. Ensure you have time during work hours to complete independent & work-based learning activities. Provide input to your skills radar - supporting you to develop the required skills & behaviours throughout the apprenticeship. Use Aptem to track your development, sign-off progress reviews & enrolment documentation. 27

Apprenticeships On Programme support Support from your Lifetime coach Your Lifetime Coach will be your key point of contact on programme and will be on hand to guide you every step of the way. Your Learning Coach will: Schedule & deliver regular learning sessions, check Off-the-job training, review progress & agree new learning actions with you. Maintain regular contact with you via phone, email & Aptem. Prepare you for your End-point Assessments and Functional skills exams where required. Provide regular feedback on your work & progress. Deal with enquiries & help quickly with any problems. 28

Next Steps Talk through the programmes with your Manager so you have a good understanding of what’s available, and which programme could support your development best. Once you have the support of your Manager, and are ready to commit to the Apprenticeship, please submit your nomination with the following information. Name Apprenticeship of Choice Site Email Address Phone number Manager’s name Manager’s email address Manager’s telephone number Submit your nomination at: partners.lifetimetraining.co.uk/prezzo 29