Wagamama Apprenticeship Guide

fire up apprenticeship guide

hi there, welcome to your fire up guide for 2022! fire up is wagamama’s very own apprenticeship programme, where every year people from different walks of life embark on a special journey of self- improvement + personal growth as we work together to achieve our purpose to nourish modern society from bowl to soul by getting involved with the fire up family, you’re joining a group of like-minded individuals passionate about learning, growing their skillset + developing into the best version of themselves – you could hardly be more kaizen! over the years, so many of our people that have completed the fire up programme have gone on to drive their career forward in the business (+ beyond) + have effectively become some of our general managers, head chefs + area managers of today, so opportunities to grow are rife! i wish you the best of luck in your journey + look forward to seeing you fire up your career at wagamama! all the best thomas, ceo 2 fire up apprenticeship guide

contents 4 5 welcome to fire up...what it’s all about 6 the benefits of fire up 8 am i eligible to apply? 10 our fire up programmes career path 12 14 fire up fresh hospitality team member level 2 16 fire up fresh senior production chef level 3 18 fire up fresh hospitality supervisor level 3 20 fire up kaizen hospitality manager level 4 22 fire up kaizen operations departmental manager level 5 23 delivery­– how it works 24 off the job training 26 functional skills 28 commitment + support 30 tools to support you 31 managers – how to support your apprentice 33 aptem - for managers 34 what to do if you need support 35 faqs - for managers how to apply fire up enrolment journey fire up apprenticeship guide 3

welcome to fire up...what it’s all about at wagamama we are passionate about providing you with learning opportunities that will help you build the career you want + you really don’t have to look much further than our fire up apprenticeship programmes ranging from 12-18 months, they are designed to let you work + study for a nationally recognised qualification, all at the same time. this means you don’t have to choose between work + education, you can have both! we are partnering with specialist training provider lifetime to deliver our fire up programmes across wagamama. lifetime have over 25 years experience + support 20,000 learners each year to achieve their development goals. they were voted top training provider of the year 2021-2022 through rate my apprenticeship - which is based entirely on learner feedback! their learning coaches are experts in their field + through a variety of ways, they will help you to develop your knowledge, skills + behaviours in your chosen apprenticeship programme. most importantly they will help you achieve a qualification that will stay with you forever this guide is for you to learn more about what an apprenticeship involves, what programme might be right for you + most importantly how to apply… + we really hope you do, we’d love to welcome you into the fire up family eanstwidtoawerlnwevketsdeheaoitnilkpucotgyphdpoforhymoume6orrnaeuethtnyraliotocesn.utaeushc6r,rrseonyyhmsoioonseuouamuglffmrw-ia+tsyserottoereuptukdedirmry+,e 4 fire up apprenticeship guide

the benefits of fire up there are many benefits that come with being a aopcnaprrgadebelnlta+tsjieyocdsoueaursivnhrneisepely3olso0fn!%ydsaotnne?r member of the fire up family for you to enjoy! as an apprentice who works + studies at the same time, we think you deserve: • an industry recognised qualification • english + maths qualifications if you don’t already them (don’t worry, you will get all the support you need before you sit exams) • learning + development within hospitality + wagamama • support from the fire up team + your learning coach • student nus card (for discount on the high street) • milestone rewards • your own fire up badge to be recognised within your restaurant fire up apprenticeship guide 5

am i eligible to apply? if you can say yes to all of the following statements then you can apply don’t have a degree in the same subject as the programme you are applying for work at least 24 hours per week 6 fire up apprenticeship guide

our fire up programmes not sure which fire up level is for you? read on to find out more about each qualification fire up apprenticeship guide 7

our fire up programmes career path hospitality senior hospitality team member production chef supervisor level 2 level 3 level 3 14 months 15 months 15 months who: junior sous who: line chef, who: junior team member foh manager 8 fire up apprenticeship guide

hospitality manager operations departmental manager level 4 level 5 16 months 15 months who: foh manager, senior sous, agm, sous chef who: gm, head chef fire up apprenticeship guide 9

fire up fresh hospitality team member level 2 our hospitality team member programme provides a great opportunity for team members + line chefs to develop knowledge in the role + the hospitality industry. you will increase your confidence with customers + colleagues whilst learning the skills + behaviours to build your career at wagamama ideal for • team members • line chefs 14 month programme + end-point assessments how are you assessed? • 90 minute multiple choice test • 2 hour practical observation • 40 minute professional discussion teams in scotland + wales will complete the equivalent hospitality team member level 2 apprenticeship as recognised in your home nation lifetime has trainers in scotland + wales who will deliver the training 10 fire up apprenticeship guide

equivalent to 5 gcses what you will learn along the way first line supervision explore how to support team members, communicate customer explore customer profiles, in meetings, + carry out a briefing gain greater insight into customer communication, their needs, specialist pathways available expectations + customer service • food + beverage (team member) • food production (line chef) business understand wagamama’s vision + values. learn about products + services, legislation, finance + technology in business people learn about equality + diversity, team dynamics + communication. dig deeper into personal development fire up apprenticeship guide 11

fire up fresh senior production chef level 3 this programme is an excellent opportunity for you to build your culinary expertise whilst perfecting the skills of running brilliant shifts. you will gain experience in an operational role whilst improving your management skills ideal for • junior sous chefs 15 month programme + end-point assessments how are you assessed? • 90 minute multiple choice test • 4 hour practical observation • 60 minute professional discussion teams in scotland + wales will complete the equivalent hospitality supervision + leadership level 3 in food production apprenticeship as recognised in your home nation lifetime has trainers in scotland + wales who will deliver the training 12 fire up apprenticeship guide

equivalent to 2 a-levels what you will learn along the way nutrition learn principles of healthy eating, including preparation + cooking methods as food safety deep dive into food safety well as adapting dishes for dietary needs legislation, practices, procedures + preventing contamination people leadership gain greater insight into leadership styles, dealing with legal + governance learn about legislation performance + managing conflict in a team in business, risks + hazards, legislative responsibilities, as well as reporting your team grow your confidence in developing your team, building demographics in business explore trust + working with others customer centric culture, communication + customer service. learn how to operating efficiently in business take promote equality + diversity responsibility for forecasting + developing your knowledge of financial performance business + commercial objectives learn about business growth strategy, promoting your brand + setting business objectives kitchen operations expand your knowledge of supply chain, sustainability, deliveries + storage. you will increase your awareness of cost control + waste management fire up apprenticeship guide 13

fire up fresh hospitality supervisor level 3 the hospitality supervisor programme gives you the support to lead + coordinate a team to meet customer demand. you will gain specialist knowledge in your operational area whilst improving your management skills ideal for • junior front of house manager 15 month programme + end-point assessments how are you assessed? • 2 hour multiple choice test • 4 hour practical observation • 2,000-5,000 business project + 30 minute presentation • 90 minute professional discussion teams in scotland + wales will complete the equivalent hospitality supervision + leadership level 3 in food service apprenticeship as recognised in your home nation lifetime has trainers in scotland + wales who will deliver the training 14 fire up apprenticeship guide

equivalent to 2 a-levels what you will learn along the way business legislation + procedures expand your knowledge of legislation+ customer deep dive into customer profiles, codes of practice in the hospitality industry. service + loyalty. you will explore brand you will increase your awareness of standards, marketing + market share too business risks + reporting procedures business operations explore people roles + responsibilities learn technology in hospitality + how principles of communication, active to minimise waste + energy. you listening + constructive feedback. will discover more about financial explore workforce planning as well targets, as well as their relationship as your roles + responsibilities with business vision + objectives people performance management leadership gain greater insight gain greater insight into challenging into leadership styles, building conversations, dealing with performance trust + motivating a team + managing conflict in a team management skills learn about food + beverage explore more about management skills + theories. you industry trends, as well as food + will also explore problem solving, beverage pairings. learn skills in decision making + delegation supervising a team, promoting a professional image + service styles fire up apprenticeship guide 15

fire up kaizen hospitality manager level 4 the hospitality manager programme is designed to develop vital management skills + help you understand the finances + branding of the business. gain the ability to plan + set realistic business targets. you will understand new leadership + management styles + develop the drive to promote the business + create a supportive atmosphere within the team ideal for • front of house manager • senior sous chef • assistant general manager • sous chef 16 month programme + end-point assessments how are you assessed? • 90 minute multiple choice test • 9,000 word business project • 90 minute professional discussion teams in scotland + wales will complete the equivalent hospitality manager level 4 in food service apprenticeship as recognised in your home nation lifetime has trainers in scotland + wales who will deliver the training 16 fire up apprenticeship guide

equivalent to a foundation degree what you will learn along the way performance + risk management learn how to deliver performance conversations leadership, diversity + inclusivity effectively for positive + productive outcomes explores equality laws + regulations, cultural awareness + managing a diverse strategy, operating procedures team to support you leading others + contingency plans develop knowledge in delivering strategy as management + leadership styles you analyse + evaluate your business discover leadership + management focusing on increasing performance theories to help motivate + inspire others products + marketing discover communication + business technology marketing opportunities + how to drive learn about effective communication + influence the brand standard + delivering feedback. explore the role of technology in hospitality + vision + financial management the impact it has on business provides expert insight into financial processes + performance, exploring customer service, service failure profit margins + financial forecasting + feedback understand customer profiles, satisfaction, feedback + change management learn the the impact of service failure importance of managing change + monitoring its effects in combination with service sales, productivity data + the principles of continuous improvement sales learn the principles of sales forecasting + reporting to better support specialist pathways available data management + budgets • food + beverage (front of house manager) • kitchen management (senior sous chef) recruit, retain + develop a team discover recruitment strategies + methods to support growing your team. explore retention + engagement as well as succession planning fire up apprenticeship guide 17

fire up kaizen operations departmental manager level 5 this programme is designed to develop senior managers into exceptional leaders. it will provide you with development in operational strategy, leading effective teams + managing change. this apprenticeship is run in cohorts twice a year + delivered through a combination of webinars, skills days + coaching sessions ideal for • head chef • general manager 15 month programme + end-point assessments delivery – launch day, skills days + webinars • launch day you will meet your • skills days you will join the rest of your cohort + have the opportunity cohort for 5 x 2-day skills development to collaborate from day 1 workshops during the course. these will either be held remotely or in person • webinars you will take part in 11 webinars throughout the programme • coaching sessions you will covering leadership, operations, have 121 virtual sessions with finance + project management a specialist learning coach for 2 hours, every 8 weeks how are you assessed? • 4,000 word project proposal report • 20 minute presentation with 40 minute q+a • 60 minute professional discussion underpinned by portfolio of evidence 18 fire up apprenticeship guide

fire up 5 operations departmental manager includes level 5 cmi certificate in management + leadership equivalent to a foundation degree what you will learn along the way leading leaders learn about the leading change understand how to lead three essential roles of a leader change within the business including + utilise established models to managing resistance to change, change improve your leadership skills management techniques + risks in change personal development evaluate your project management explore best performance + management style practice project management techniques using a personal development plan. + tools. develop your understanding reflect on your impact on others + of process management + risk how to adapt your working style operational management analyse key influencing + communication develop strategies to support your operational your influencing + communicating skills to planning + deliver operational plans in lead effectively, build trust + manage conflict line with organisational objectives performance management learn financial management provides insight about building high performing into business finance; managing budgets, teams, managing teams to increase financial forecasting, reports + considers performance, motivating the team + financial implications of decisions performance management techniques recruitment understand workforce planning techniques to recruit talent successfully. explore recruitment methods, advertisement, selection + legislation to adhere to fire up apprenticeship guide 19

delivery how it works you will be supported by a lifetime learning coach for the duration of your programme. they will be there every step of the way to guide you through your learning, answer questions + prepare you for your end-point assessments enrolment + meeting 121 coaching sessions your coach once you apply to fire up, you once enrolled, you will have will be invited to start your monthly one-to-one training enrolment. you will be sent sessions with your learning an email to enrol on to aptem coach which will take place where you will complete your remotely, with face-to-face visits pre-enrolment assessments in your workplace as required (more info on this on page 37) in between sessions your coach will provide support you will be invited to meet via phone, email + aptem your coach where they will tailor your learning plan based on your experience + skills end-point assessment independent learning once you have finished all self-study is set between each the elements of your learning session with your learning coach. plan, you will complete a this is grouped into monthly final assessment – known activities within your learning plan as an end-point assessment. this typically takes place you will access + complete all over a 3-month period your learning via lifetime’s online learning platform, aptem 20 fire up apprenticeship guide you will also be set regular work- based activities to complete, helping you to apply + evidence all your learning in your role. this is referred to as off the job training

feedback you + your manager will receive helpful feedback + development activities following each learning coach session your learning plan is tailored to support you. your manager will be able to see your progression on the aptem platform too so they know best how to support you progress reviews you, your manager, + your learning coach will formally review your progress every 3 months this will give you the chance to see how you have developed + your next steps on the course. this will also support your manager to plan in development opportunities fire up apprenticeship guide 21

off the job training learners on an apprenticeship will have to complete 6 hours off-the-job training over the course of their programme. however, off-the-job training does not mean time away from the workplace + is best viewed as dedicated development time includes supports your is in place to any learning development + ensure you leads towards are supported or training achievement of through your completed the programme training + have outside of opportunities to your normal embed learning day-to-day into your role working duties what counts as ‘off-the-job’? • shadowing senior team + • handling new challenges reflecting on your learning by putting your new skills + knowledge into practice • role specific training during work hours • workplace activities that stretch • independent learning completed you such as taking on a new in the workplace responsibility. it could include: • work based projects, • leading a team meeting research + development • completing a risk assessment • sessions with your learning coach • setting smart goals for others • learning covered on wagamama’s learning platform - getting started 22 fire up apprenticeship guide

functional skills maths + english form the basis of many of our daily tasks + developing these skills can give you more confidence in your role. whilst completing your apprenticeship, you will also be expected to achieve qualifications in maths + english if you don’t already have them. these are known as functional skills – the ‘industry transferable skills’ equivalent to holding the relevant gcse levels. if you already have certificates in maths + english, you can send these over to your learning coach who can check if you have achieved the required level* level 2 apprenticeships gcse grade d-e /3 level 1 functional skills level 3-5 apprenticeships gcse grade a*-c /9-4 level 2 functional skills if you do not have maths + english certificates, you will be supported by lifetime to achieve your maths + english qualifications during your programme coocfttaa*hocnyehboybeuoaoerrsusigruacoircennleceraletyaltpirofttcniehocisndepaegtsineeedss fire up apprenticeship guide 23

commitment + support successful completion of an apprenticeship is a team effort; you, your learning coach + your manager can all contribute to your success. by offering you this development opportunity, we are making a commitment to give you the support needed to succeed, but you must also be prepared for the challenge + be ready to commit to your own development your commitment apprenticeships take a minimum of 12-18 months to complete you will be expected to: • sign a learning agreement at the + work-based learning activities start of the programme to outline within agreed timescales your commitment (this will also be signed by your Manager) • upload all completed work to aptem, logging your off-the-job hours • be motivated to learn, develop + implement new skills • give at least 48 hours notice to knowledge + behaviours postpone or cancel a session with your learning coach • attend all scheduled learning sessions • commit to completing independent support from your learning coach you will have the one-to-one support of a specialist learning coach who will be on hand to guide you every step of the way through the apprenticeship your learning coach will: • schedule + deliver regular learning sessions, check off-the-job training, review progress + agree new learning actions with you • maintain regular contact with you via phone, email + aptem • provide regular feedback on your work + progress • deal with enquiries + help quickly with any problems 24 fire up apprenticeship guide

support from your manager your manager will play an important part in your development journey. lifetime + your coach will support the delivery of the ‘knowledge’ training as well as coaching + support for your assessment, whilst your manager will be required to support your development of ‘skills’ + ‘behaviours’ on-the-job your manager will be required to: • be present for progress review sessions with you + your learning coach to understand your development areas + provide any additional support needed • ensure you have time during work hours to complete independent + work-based learning activities • provide input to your ‘skills radar’, supporting you to develop the required skills + behaviours for the apprenticeship • support you if you have concerns or challenges • help you to plan your time effectively, e.g scheduling coaching sessions + learning time around peak times + rotas • use aptem to track your progress, sign-off reviews + your enrolment documentation (they will be enrolled on to aptem shortly after you put in your application for fire up) fire up apprenticeship guide 25

tools to support you aptem aptem is lifetime’s online learning platform used to support you throughout your programme. with aptem, your learning plan is grouped into manageable monthly learning chunks. there are a range of different interactive resources + activities to suit learning styles + with aptem’s helpful dashboard you can view your progress, track your off-the-job hours + highlight any upcoming or overdue learning activities aptem not only provides a seamless experience for you, from enrolment to end-point assessment, but it is also designed to make your line managers’ role easier in supporting your development. aptem provides a real-time view of your progress so line managers can see exactly how you are progressing, meaning they can support you more throughout your fire up journey 26 fire up apprenticeship guide

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managers – how to support your apprentice as a manager you’ll already be leading the way, through the way you share your knowledge + experience with your team, whether you’re covering our standards, best practice or our values + behaviours it’s important to understand the journey your apprentice is embarking on + the key role you play in supporting them. they may need more support from you over the coming months + a great way to do that is to think of yourself as their mentor as a mentor, it’ll be your responsibility to keep up to date with your apprentice’s learning + development as well as provide guidance + opportunities as they develop. we’ve included details of how fire up works, how you can support + where you can find updates + guidance who is fire up for? fire up programmes are available to anyone who is committed to their development. we love developing our people + that is why we are investing so much into our apprenticeship programme with lifetime how to be accepted onto a fire up programme apprentices will need to: • meet the eligibility criteria • score no less than entry level 3 in their online maths + english • have approval + support from functional skills assessments their line manager/mentor • complete all their pre-enrolment • pass a suitability (role + activities on lifetime’s learning responsibilities) skills radar for platform aptem, including any required their chosen fire up programme pre-work in the timelines set how it works • each fire up programme lasts a minimum • apprentices + mentors are also supported by of 13 months, depending on the level, plus the aptem learning platform, from enrolment all additional time for end point assessments the way to assessment. on aptem apprentices will have access to all resources they need • learners receive one-to-one support from a + clear learning plans – all in one place dedicated lifetime learning coach throughout the programme. they will support with • you will need to allow apprentices time coaching sessions, remotely or face to face during their shift to complete their learning when necessary + will establish a learning on the Aptem platform (approx. 2 hours plan to challenge + guide your apprentice per week for a full-time apprentice) • learning coaches will arrange monthly one- fire up programmes focuses on developing new to-one support sessions at a time agreed skills + behaviours, as well as knowledge, with you + your apprentice - these will so you’ll need to give your apprentice either be online via Zoom or at the site opportunities to apply their new learning in the workplace + practice new skills 28 fire up apprenticeship guide

how you need to support managers will play a key role in ensuring these programmes run smoothly. to make things simple, we’ve set out exactly what we expect from you at each stage pre-enrolment • if a apprentice expresses interest in a programme, you’ll need to chat with them to check it’s relevant to their role + they are committed to completing it! remember you will be expected to support them for the duration of the programme as well • if you endorse their application, you will be sent an email to activate your aptem account – this is the platform you will use to keep up to date with their fire up programme progress (see page 28) top tip on programme we recommend you have regular 121s • you will need to complete actions on the aptem with your apprentice platform to support your apprentice’s progress whilst they are on programme so you can support them + keep up to date with their progress • you will attend progress review sessions with your apprentice’s learning coach roughly every 12 weeks • support your apprentice if they have concerns or challenges • help your apprentice plan their time effectively – this top tip could include scheduling their coaching sessions learning coaches + learning time around peak times + rotas from lifetime are there to support both you + your apprentice. let them know your preferred ways of working + communication assessment so they can support you + your apprentice in the best way • be present for the gateway discussion - a meeting where you agree if your apprentice is ready to take their final assessment • be present for the assessment planning meeting – to agree, support + schedule the plans for their assessment • provide any support your apprentice needs for their assessments – quiet space, shift changes fire up apprenticeship guide 29

aptem - for managers all managers with apprentices on aptem enables you to: programme will get their own aptem login. aptem is a web-based platform • instantly see how apprentices that provides you with a live view of all are progressing apprentices you are supporting from pre- enrolment through to achievement • sign apprenticeship paperwork with electronic signatures • access the messaging centre to see communications throughout the apprenticeship • support apprentice’s development with clear learning tasks important once your apprentice starts the enrolment process, you will both receive an email invitation to activate your aptem account – it’s important you do this as soon as possible to get started 30 fire up apprenticeship guide

what to do if you need support our key priority is to support all apprentices to successfully complete their fire up programme. as their manager, you will play a key role in helping apprentices work through any challenges they encounter whilst on programme we have a network of support in place for these programmes. if you or your apprentice encounter issues or challenges please reach out for support you can speak to: the lifetime coach previous fire up the wagamama supporting your alumni for tips + best practice apprenticeship team apprentice (email: fireup@ wagamama.com) it is up to you as their manager to ensure apprentices understand the commitment + what’s required before joining the programme. fire up programmes are fully funded by wagamama, so we want everyone who joins the fire up family to have the best experience fire up apprenticeship guide 31

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faqs - for managers here are the answers to some of the questions we often get asked... will my apprentices have to take time can my apprentice be promoted off work to complete the programme? while on fire up? fire up programmes are work-based, so absolutely! however, as part of stepping up, they are designed to be completed during it’s important a plan is put in place to ensure working hours. apprentices will need to the apprentice gets the right level of support have 20% of their working time dedicated as they make the transition to their new role. to their development. this includes time this is so they aren’t overwhelmed as they for practical activities + training they take on a new role, whilst completing fire up! carry out in the workplace to develop in their role as well as time with their is promotion guaranteed after fire up? learning coach or carrying out learning the apprenticeship is a great course to upskill what is off-the-job training? individuals to be successful in their current role with the potential of progressing, but the apprentices on the fire up programmes apprenticeship does not mean automatic must spend 6 hours a week of their working promotion, they would still go through the time dedicated to ‘off-the-job’ training over same wagamama process of promotion the course of their programme. however, off-the-job training does not mean time is there a cost to fund these programmes? away from the workplace + is best viewed as dedicated development time wagamama have a fund which can only be used to pay for development programmes what if my apprentice is falling behind? does an apprentice need english + firstly, is there a reason why they are falling maths qualifications to take part? behind? have they had 6 hours a week of training time? have all visits gone ahead if an apprentice does not already have with their learning coach? are they being set qualifications such as gcse’s (or equivalent) realistic targets by the learning coach on in maths + english, they’ll be supported to aptem? have a conversation with the learning complete these as part of their programme. coach about your worries, you can call or these are known as functional Skills – the email them, you don’t have to wait until the industry transferable qualifications equivalent next visit to holding the relevant gcse levels what if an apprentice decides to leave wagamama? unfortunately, this may happen, if an apprentice leaves wagamama for whatever reason they will no longer be eligible to continue fire up with us. please ensure you let the learning coach know fire up apprenticeship guide 33

how to apply to join the fire up family, have a conversation with your line manager to let them understand your aspirations. once you identify the fire up programme right for you, submit your application through the link below apply here if your application meets the criteria + is approved, you will be invited to start your apprenticeship enrolment with lifetime. you will be sent an enrolment email for the aptem platform + must begin completing the stages opposite as soon as possible if you have any questions, email [email protected] we look forward to hearing from you! 34 fire up apprenticeship guide

fire up enrolment journey if you are successful, you will work through these stages to enrol on your course phase 1 you + your manager activate your aptem complete your receive aptem account + complete the eligibility + suitability pre-enrolment sections activation emails questionnaire complete your you must complete at the mid point math + english initial any pre-work activities review, all of your set + submit on aptem documents + prework assessments find are checked by lifetime out how here (fire up 4+5 only) your ‘meet the you will receive phase 2 coach’ session is feedback on the pre- booked in as well work (if applicable) you can now complete you have submitted + a check for prior you + your manager if there are any extra qualifications in sign the commitment details to be added english + maths statement in aptem on the system next - complete the skills radar on aptem complete the cognassist find out how here assessment if asked to do so after you have completed these steps, your coach will take you through the final parts of the enrolment process. they will confirm your attendance for your first learning sessions + your learning commences fire up apprenticeship guide 35