Punch Pubs Guide

PUNCH PUBS Guide to apprenticeships In partnership with Lifetime

CONTENTS Welcome 3 Your handy guide 4 What are the benefits? 5 Who is Lifetime Training? 6 Apprenticeships 7 Training Delivery 9 Journey to your End-point Assesment 10 Training Delivery 12 APTEM 13 Employer Charter and eligibility 14 Lifetime’s Pledge 15 Apprentice Recruitment 16 FAQs 18

WELCOME We typically think apprenticeships are only applicable to young people but the reality is very different. Today, apprenticeships suit a range of people and purposes, from supporting new recruits fresh out of formal education into employment, through to upskilling existing colleague and supporting senior management. They promise valuable development opportunities, both personally and professionally. The training on offer is aligned to job roles within Punch, meaning you can put your knowledge into practice at work every day, whilst simultaneously gaining an industry-recognised apprenticeship that has been accredited by the Institute for Apprenticeships. 3

PUNCH PUBS APPRENTICESHIP GUIDE This apprenticeship guide has been designed to provide you with YOUR everything you need to know about the HANDY apprenticeship opportunities available GUIDE at Punch in partnership with our apprenticeship provider Lifetime Training. Within this guide, you will find all you need to know about our apprenticeship programme, what’s on offer to you and your colleagues, information for those that are interested in work- based learning and Lifetime Training’s free apprentice recruitment service. What is an apprenticeship? Apprenticeships can play a significant role in workforce talent development strategies; improving retention, engagement and productivity, while delivering return on investment. Work-based apprenticeship training offers businesses a flexible training solution for all colleagues, from new starters to management level. 4

WHAT ARE THE BENEFITS? Benefits for your business and Colleagues include: Tailored, role-relevant Gain vital new 80% of managers apprenticeships skills and knowledge see a significant for Colleagues increase in retention Large dedicated team Recognition of success LIVE Manager at Lifetime Training to for your apprentices reporting app and support all your needs and your site with key training contacts employer portal for each area/region 5

PUNCH PUBS APPRENTICESHIP GUIDE WHO IS LIFETIME TRAINING? Lifetime Training (Lifetime) is the UK’s largest apprenticeship training provider and, alongside its commercial training courses, delivers training to more than 20,000 learners a year. Founded in 1995, our team has over 25 years’ experience delivering best-in-class, bespoke training courses at both a local and national level across a wide range of sectors. More than 400 Trainers and Tutors deliver exceptional training regionally, backed by a central support hub and superior resources. 6

APPRENTICESHIPS The below apprenticeships are available to you and your colleagues to support you in your development. Lifetime’s focused apprenticeships have a variety of pathways available to support all types of services. Lifetime’s Course Advisors and Trainers will talk to you to identify the best pathway to support you and your colleagues. Click on the course title for more information Supporting the Hospitality Workforce Supporting the Office and Operational Teams • Hospitality Team Member Level 2 • Production Chef Level 2 • Customer Service Practitioner Level 2 • Hospitality Supervisor Level 3 • Customer Service Specialist Level 3 • Senior Production Chef Level 3 • Team Leader Supervisor Level 3 • Hospitality Manager Level 4 • Business Administrator Level 3 • Associate Project Manager Level 4 • Operations/Departmental Manager Level 5 • Coaching Professional Level 5 IT, Data and Marketing Workforce HR & LD Functions • Data Technician (Essential Data) Level 3 • HR Support Level 3 • Information Communications • L&D Practitioner Level 3 • HR Consultant (HR Partner) Level 5 Technician (ICT) Level 3 • L&D Consultant (L&D Professional) Level 5 • Software Developer Technician Level 3 • Digital Marketer Level 3 • Data Analyst (Data Analytics) Level 4 • Network Engineer Level 4 • Software Developer Level 4 • Software Tester Level 4 7

PUNCH PUBS APPRENTICESHIP GUIDE

TRAINING DELIVERY All Apprentices work towards an Institute for Apprenticeships accredited standard. Depending on the Apprentice, Level 2 programmes will generally take 12-15 months to complete. Levels 3, 4 and 5 apprentices should allow approximately 15 months. A Lifetime Trainer will visit Apprentices at work on a regular basis throughout their apprenticeship. Apprentices will be required to complete distance learning in-between visits, taking advantage of the Lifetime learner portal, APTEM, and employer resources. Each visit will be planned around the Apprentice’s rota, and will involve a series of micro-teaching sessions, research activities, professional discussions and coaching activities to prepare apprentices for End-point Assessment. The Apprentice and line Manager will receive helpful feedback and development activities after each visit. Each Team Member will be given activities to complete between visits, requiring two to three hours of their own time. The Lifetime Trainer, Apprentice and Manager formally review progress every eight weeks. In months 10-12, apprentices will be guided through mock assessments to ensure they are end-point-assessment ready. Following a readiness discussion with line Managers, months 13-15 should see the apprentice complete their End-point Assessment (EPA) activities. EPA consists of several different types of external assessment, typically: multiple-choice tests, professional discussions, observation of the apprenticeship at work and written project work. 9

PUNCH PUBS APPRENTICESHIP GUIDE JOURNEY TO YOUR END-POINT ASSESMENT END POINT ASSESSOR A separate, independent assessor will conduct the final EPA with the apprentice. MANAGER/MENTOR & LIFETIME TRAINER The instructors - providing apprentices with the knowledge, skills and behaviours needed in their role through teaching and learning. Assessment practice provided along the way.

RESULT ISSUED! Apprentices can receive a pass or distinction! For those who don’t pass first time, they’ll have the opportunity to take their EPA gain. GATEWAY DISCUSSION Towards the end of the apprenticeship, a ‘gateway’ discussion will take place between the manager, Lifetime Trainer and the apprentice where it will be decided whether the apprentice is ready for their End-point Assessment (EPA). TEACHING ASSESSMENT ASSESSMENT END POINT OUTCOMES & LEARNING PRACTICE ENTRY ASSESSMENT MONTHS 1-12 MONTHS 13-15 11

PUNCH PUBS APPRENTICESHIP GUIDE TRAINING DELIVERY You’re not on your own! Lifetime has developed a series of resources to help Managers understand how the programmes work, what Knowledge, Skills and Behaviours (KSBs) should be developed and what training and support should be provided by Managers / Mentors in the workplace. Lifetime’s apprenticeship standard packs contain the following: A template learner journey Skills scan A clearly defined learning journey An initial check conducted to ensure that provides learners and employers the apprenticeship is the right choice for with an outline of the requirements the Apprentice, that they are in the right to develop knowledge, skills and job role and studying at the right level. behavious for End-point-Assessment. Employer Skills Endorsements Weekly plan A set of detailed competency check A detailed example learning delivery lists outlining the skills and behaviours and visits plan that provides apprentice’s required across the standards. The Skills Trainers with the activities required Endorsements are used by employers to to progress effectively to EPA. record ‘off-the-job’ learning activities. Standards fact sheet Provides an overview of the units within the standard and the EPA methods. 12

APTEM Easily track the progress of your apprenticeship programme through our Learner and Employer Portal and upload evidence to support the End-point Assessment gateway. Click here for Click here for Apprentices Guide Managers Guide 13

PUNCH PUBS APPRENTICESHIP GUIDE EMPLOYER CHARTER What we expect from Managers & Mentors • Support apprentice to achieve • Support your apprentice in meeting on-the-job skills aligning to their Learner Charter agreements the required standard. such as keeping appointments with their Trainer, completing independent • Complete Employer Skills Endorsement learning in between visits, using MyLife via The Portal with proof of learning. to access learning, treating others with respect both online and face-to- • Be available for pre-scheduled face (supporting documents, learner Lifetime programme review visits to charter, visits with my Lifetime Trainer). discuss apprentice development and progression of skills. Eligibility • Support apprentice and Lifetime If you’re planning to sign up a to achieve off-the-job training colleague or want to recruit through online and face-to- an apprentice, always refer face learning activities. back to the government’s apprenticeship eligibility criteria. • Support your apprentice with access The most up-to-date guidance to a technology device where can be found on Gov.UK. possible.Provide your apprentice with access to a suitable environment in The government criteria for which to meet their Trainer, where undertaking an apprenticeship possible this should be a quiet requires that existing colleague environment with internet access work a minimum of 16 hours per (Please discuss with your Lifetime week on average (including any Trainer if your apprentice does off-the-job training), and have lived not have access to a technology within the European Economic device or internet access). Area (EEA) or UK for three years, or as a non-EEA citizen who has • Provide your apprentices with been granted permission to live time to meet with their Trainer, in the UK by the UK government visits usually last two hours. and ordinarily resided in the UK for at least three years. 14

LIFETIME’S PLEDGE What to expect from Lifetime Training: • We will ensure that the content of • To listen to feedback, both positive and any Individual Learning Plan fulfils negative, from your colleague and national and industry criteria. enable a constructive and on-going process of review and evaluation. • To ensure all activities are undertaken by suitably qualified colleagues • To support your colleague should and take place in the appropriate they move to another location timescales, environment and within Punch to continue and circumstances, and that these focus complete their training. on the needs of the individual. • To ensure your colleagues are • To ensure that the training meets promptly presented with their the nationally required standards of completion certificate and any quality assurance, including the Health other certificates as appropriate. and Safety and Equal Opportunities contractual requirements, required • To give your colleagues notice by the Skills Funding Agency. in writing of any variation of this agreement where they are no • To participate in regular reviews longer classified as an apprentice. with your Apprentice and your line Manager or suitable replacement. 15

PUNCH PUBS APPRENTICESHIP GUIDE APPRENTICE RECRUITMENT Lifetime offers a dedicated, free apprentice recruitment service for Punch.Lifetime is now the largest recruitment service of any training provider in the UK with over 4000 recruited candidates in the last year. In short, Lifetime supports its partners with recruiting the best candidates, whilst ensuring retention through its award-winning training programmes. What you get Next Steps • A tailored recruitment package. Gain approval from the People Team before contacting Lifetime about • Dedicated Recruitment a potential recruited apprentice. Manager and team to support apprentice recruitment. Once the vacancy has been approved by the People Team, • SLA and employer guidance. please follow the below steps: • Vacancy advertising - national, • Identify an apprentice vacancy regional and industry online job – at least 30 hours per week. boards, geo and demographically- targeted advertising on • Call or email Lifetime: Your vacancy social media platforms. will be advertised free of charge on a • Pre-screening, eligibility check variety and shortlisting of candidates. of portals to maximise applications. Lifetime will conduct a pre- • Job and skills matching. screening telephone interview to assess eligibility and sustainability. • C V’s sent to managers Shortlisted candidate will be prior to interview. sent to you for consideration. • Management of interview • Choose the applicants you wish process and interview support. to interview face-to-face. Lifetime will support with interview booking, • National coverage with over and candidate preparation. 500 desk-based tutors and Successful candidate offered regional assessors. and start date agreed. 16

Contact Lifetime today on 0333 043 6607 or [email protected]

PUNCH PUBS APPRENTICESHIP GUIDE FAQS The Punch apprenticeship programme has been designed to offer the best development opportunities for our colleagues. Alongside this, we want to support you to make sure you are getting the most out of the training we are delivering. How long does an What does Lifetime Training do to apprenticeship programme support this training programme? take & how is it delivered? • Lifetime provides a dedicated team Depending on the Apprentice, an so there is always someone to contact apprenticeship programme will take if you have any questions or issues. at least 12 months to complete. • Trainers – trained in your specific A Lifetime Trainer will arrange regular brand requirements, values and face-to-face visits with apprentices training goals. Regular reviews – to and these sessions will be supported ensure that everyone involved is by distance learning. This time does getting the support they need. not need to impact on your business and will be planned around the • Additional remote support rotas in agreement with you. from Lifetime The apprenticeship programme includes: • Face-to-face training sessions • Workbooks and resources to support individual study and project work • Q&A sessions • Development workshops and masterclasses • Additional remote support from Lifetime • 24-hour electronic access to course content and learning resources • Online multiple-choice assessments • Additional learning support • Practical observations 18

I have a colleague who What if my colleague wants to do an apprenticeship doesn’t have the English or but I’m not sure which one they maths skills necessary to should do? start an apprenticeship? Don’t worry! Lifetime’s Course Advisor Don’t worry if you think your colleague Team will be able to help you find does not have the required level of the right apprenticeship to support English or maths. We have Functional you or your colleague. Your Learning Skills Tutors who will support them and Development team will review alongside their usual trainer. your application before passing your details onto Lifetime’s Course Advisors who will then contact the nominated colleague directly to discuss the apprenticeship and get them started. 19