Primark Relaunch Manager Guide

APPRENTICESHIP PATHWAY PROGRAMMES LEARNER AND MANAGER GUIDE ENGLAND

CONTENTS 05 Introduction 06 The Primark Apprenticeship Pathway 08 Adding value 09 Eligibility 10 Your journey starts here 12 Overview of the programmes 29 Functional Skills 30 Virtual classrooms and learner support 32 Manager support 34 Off-the-job training 36 Your Primark career pathway 44 Online resources and additional support 48 How to apply 2

3

4 INTRO DUCTION

INTRODUCTION At Primark we are proud to invest and give our people the opportunity to develop their skills, knowledge, and behaviours. Our many different bespoke pathways are designed to enhance and support those in a range of different roles, covering how to support our customers, leading our teams and supporting our People & Culture function. The programmes provide colleagues with the sustainable skills, knowledge and behaviours needed to maximise their potential. They combine a wide range of learning in store with off-the-job training for colleagues to achieve their apprenticeship. This guide contains further information and outlines the time, commitment and support needed to achieve the apprenticeship programme. Information is provided on how to nominate colleagues to start their amazing development journey. We are excited to see the growth of our people and look forward to hearing about the impact our Pathway programmes are having. 5

WHAT ARE THE PRIMARK APPRENTICESHIP PATHWAY PROGRAMMES? • Training delivered in-store through our partners • Nationally recognised industry standard apprenticeship programmes developed for Primark • Depending on level programmes can take up to 36 months to complete • Apprentices must complete off-the-job training and learning during work hours • Programmes include functional skills in Mathematics and English • An apprenticeship is achieved on completion of a final ‘End-point Assessment’, where apprentices will be required to demonstrate knowledge, skills and behaviours acquired to an independent assessor MYTH BUSTERS • Anyone who is 16+ years can apply to complete a Primark Apprenticeship Pathway programme • Existing colleagues can complete an apprenticeship programme • Colleagues with a higher-level qualification can undertake an apprenticeship programme providing they are gaining new skills, for example, if they have a degree in Textiles or Music, they can apply for one of our programmes • Undertaking an apprenticeship programme will not affect the salary of the colleague • Apprenticeships are completely different to school and college – a variety of learning methods are used to support development 6

PATHWAY 77

ADDING VALUE TO OUR BUSINESS Apprenticeships can play a significant role in workforce talent development. Key benefits • Programmes further develop, reinforce and enhance knowledge, skills and behaviours to maximise potential • Apprenticeships are nationally recognised • Enhances our brand and reputation as an employer • One of the ways to support your career progression within Primark Investing in your team’s future generates enthusiasm and job satisfaction, which in turn ensures our customers receive the best service and in store experience. 8

ELIGIBILIT ELIGIBILITY EXPLAINED To be eligible for one of the Primark Apprenticeship Pathway programmes in England, colleagues will need to meet the following criteria: • Aged 16+ years • Must be contracted to 16 hours per week • Colleagues must not be in any other form of education or training, such as college or university • Have been a resident in the EEA (European Economic Area) for at least 3 years • Do not have a qualification at the same level or above in a similar discipline • Line manager and store manager approval LEARNER COMMITMENT We want all our apprentices to succeed. They must be well prepared for the challenge and ready to commit to their apprenticeship. That’s why all apprentice applications and nominations must be approved by a line manager and store manager. Our apprenticeship programmes can take up to 36 months to 9 complete depending on level Apprentices must: • Sign a Learner Agreement to outline their commitment to the apprenticeship programme • Be motivated to learn, develop and implement their new skills, knowledge and behaviours • Commit the time at work to complete off-the-job training and independent self-study within agreed timescales • Attend progress review sessions with their Learning Coach • Keep all learning trackers up to date on the system including off-the-job learning

YOUR JOURNE Level Level Level 2 3 4 Retail Assistant Operations Support Department Manager Visual Merchandiser Business Administration Level 3 Assistant Manager Retailer Level 2 Data Technician Level 3 Retail Manager Level 4 Operations Support Facilities Service Operative Level 2 Team Manager Retail Team Leader Level 3 (GLP Training) Visual Merchandising Manager 10 Retail Team Leader Level 3 EHS & Operations In-Store Lead Safety, Health & Environment Technician Level 3 (GLP Training) People & Culture Supervisor HR Support Level 3

EY STARTS HERE Level Level Level 5 6 7 Store Manager Area Manager People & Culture Area Manager Business Partner Retail Leadership Integrated Degree Operations Manager Level 5 Level 6 Senior People Professional Level 7 Coaching Professional Level 5 (MMU) (BPP) People & Culture Manager HR Consultant Partner Level 5 People & Culture Business Partner Coaching Professional Level 5 JOURNEY11

LET’S EXPLORE THE PRIMARK APPRENTICESHIP PATHWAY RETAIL PROGRAMMES Firstly, employees do not need prior qualifications to apply for the programmes. They can opt for the programme which suits their job role and builds their skills. ESSENTIAL RETAIL SKILLS LEVEL TWO Programme length 13 months plus End-point Assessment (EPA). Overview Suitable for our Retail Assistants and Visual Merchandisers who are looking to develop essential industry skills and knowledge needed to support future progression. The programme will provide: • An enhanced knowledge of the Retail environment • Customer and product awareness • A good understanding of how Primark works • Essential skills and knowledge to ensure Primark’s standards are being followed Key topics covered • Technology • Customer profiles • Communication skills • Business and brand reputation • Personal development • Marketing End-point Assessment (EPA) Scan the QR • Multiple-choice scenario-based questions code to view the • Observation of performance in store course overview • Professional discussion with the or click here apprentice and assessor based on the learning covered in the apprenticeship 12

FACILITIES SERVICE OPERATIVE LEVEL TWO Programme length 13 months plus End-point Assessment (EPA). Overview Suitable for our Operations Support colleagues who are looking to develop essential industry skills and knowledge needed to support future progression. The programme will provide: • City and Guilds Level 2 Certificate in Facilities Services Principles • An enhanced knowledge of the facilities environment • Customer service skills • A good understanding of Health and Safety law and practice • Essential skills and knowledge around the environment, working within the facilities sector Key topics covered • Access management systems • Health and Safety • Customer service skills • Risk assessments • Environmental awareness • Business improvement End-point Assessment (EPA) • Knowledge Test • Observation of working within the facilities environment • Professional discussion underpinned by a portfolio of evidence Scan the QR code to view the course overview or click here 13

RETAIL TEAM LEADER LEVEL THREE Programme length 14 months (on average) plus End-point Assessment (EPA) Overview Suitable for Team Managers, EHS & Operations In-Store Leads and Visual Merchandising Managers looking to develop their understanding of management skills. The programme will provide: • A range of leadership and management skills, enabling apprentices to drive, develop and successfully lead their team. • Become skilled in improving business performance • Gain an understanding of the industry culture and merchandising methods Key topics covered • Project management • Personal development • Product and Service Promotion • Competitive Marketing Strategy • Leadership • Finance End-point Assessment (EPA) Scan the QR • On-demand test code to view the • Retail business project presentation course overview • Professional discussion or click here 14

DATA TECHNICIAN LEVEL THREE Programme length 16 months (on average) plus End-point Assessment (EPA) Overview Suitable for our Operations Support colleagues who effectively gather, validate and analyse data to help businesses make significant decisions. The programme will provide: • Increased business acumen • Communicating through data visualisation • Supportive decision making for the organisation • Utilising intuitive and widespread tools Key topics covered • Data Analysis • Intro to Data Analytics • Excel • Data Design • Stakeholder Management End-point Assessment (EPA) Scan the QR code to view the • Scenario demonstrations course overview with questioning or click here • Professional discussion underpinned by a portfolio 15

BUSINESS ADMINISTRATION LEVEL THREE Programme length 15 months (on average) plus End-point Assessment (EPA). Overview Suitable for our Operations Support colleagues where administration is involved in the day-to-day running of the business. The programme will provide: • Advancing key skills to support progression into management • Developing confidence to mediate challenges appropriately • Further understanding of your organisation and wider business environment • Understanding core principles surrounding leadership Key topics covered • Stakeholder Requirements • Team Building and Personal Skills and External Factors • Organisation and Business • Quality Assurance Fundamentals End-point Assessment (EPA) Scan the QR • On-demand test code to view the • Portfolio-based interview course overview • Project presentation or click here 16

SAFETY, HEALTH & ENVIRONMENT TECHNICIAN LEVEL THREE Programme length 14 months plus End-point Assessment (EPA). Overview Suitable for EHS & Operations In-Store lead who work with the management and delivery team of the organisation to advise on the statutory health, safety and environmental requirements as they affect the company’s operations. The programme will provide: • Enhanced knowledge to Health and Safety requirements • Support in creating a safe customer and colleague environment by implementing ‘Safe Today’ • Support in completing EHS risk assessment and compliance checks • Reviewing accidents and taking action in preventative measures Key topics covered • Moral reasons for health and safety • Health and safety • Health and safety standards • Risk assessments • Safe systems of work • Process improvement End-point Assessment (EPA) Scan the QR • Knowledge test code to view the course overview • Project report and presentation or click here • Professional discussion underpinned by a portfolio of evidence 17

RETAIL MANAGER LEVEL FOUR Programme length 15 months (on average) plus End-point Assessment (EPA). Overview Suitable for our Department and Assistant Managers who are looking to develop their leadership skills and/or progress into more senior roles. The programme will provide: • Developing confidence to implementing change within your organisation • Ability to encourage team development through effective training and guidance • Understanding external factors and using this to increase revenue • Cost effective use of resources Key topics covered • The Marketing Strategy • Strategic Direction • Recruit, Retain and • Lead, Influence and Develop a Team Challenge a Team End-point Assessment (EPA) Scan the QR • Written exam code to view the • Retail business project presentation course overview • Professional discussion or click here 18

OPERATIONS MANAGER LEVEL FIVE Programme length 15 months (on average) plus End-point Assessment (EPA) Overview Suitable for our Store Managers and Area Managers looking to extend their knowledge across a range of topics, supporting them in achieving operational goals. The programme will provide: • Develops strategic leadership skills and behaviours • Benchmarks delegate’s managerial skills against industry standards • Builds leadership capabilities to motivate and inspire your teams • Addresses real organisational issues Key topics covered • Leading Change • Leading Leaders • Influencing and Communicating • Financial and Operational • Performance Management Management • Recruitment Full days out-of-the-business: • 1 x Launch Day • 10 x Skills development workshops (5 x 2 days) • 2 x EPA mock assessments End-point Assessment (EPA) Scan the QR • P rofessional Discussion code to view the course overview (underpinned by portfolio of evidence) or click here • Project proposal, presentation and questioning 19

LET’S EXPLORE THE PRIMARK APPRENTICESHIP PATHWAY PEOPLE AND CULTURE PROGRAMMES 20

HR SUPPORT LEVEL THREE (Option of CIPD tech cert post apprenticeship) Programme length 13 months (on average) plus End-point Assessment (EPA). Overview Suitable for our new and existing People and Culture Supervisors and People and Culture Managers who would like to further improve their knowledge and understanding of HR. The programme will provide: • Advance business understanding • Develop knowledge of HR legislation and policy, whilst becoming competent using HR systems and processes • Strengthen communication and interpersonal skills • Become skilled in service delivery, problem solving and process improvement Key topics covered Scan the QR • Effective People Professionals code to view the • People Analytics course overview • Employee Relations • Business Partnering or click here End-point Assessment (EPA) • Consultative project • Professional discussion PEOPLE AND CULTURE

HR CONSULTANT PARTNER LEVEL FIVE Programme length 18 months (on average) plus End-point Assessment (EPA). Overview Suitable for our People & Culture Managers who wish to gain a nationally recognised qualification and achieve the internationally recognised CIPD Level 5 Associate Diploma in People Management. The programme will provide: • Supports delegates to lead the improvement of people capability within the business and their own team. Ability to encourage team development through effective training and guidance • Confidence and knowledge to implement change management in their organisation • Builds on delegate’s ability to advise and coach managers to deal successfully with people issues incorporating best practice where appropriate Key topics covered • Professional Behaviours & Valuing People • Organisational Performance & Culture in Practice • Talent Management and Workforce Planning • Reward for Performance and Contribution End-point Assessment (EPA) Scan the QR • Consultative project code to view the course overview • Professional discussion or click here 22

COACHING PROFESSIONAL LEVEL FIVE Programme length 15 months (on average) plus End-point Assessment (EPA). Overview Suitable for our Area Managers, Store Managers and People & Culture Business Partners who are looking to explore ways to help others achieve their professional performance goals. The programme will provide: • Further understanding around how the culture and values of an organisation impacts behaviours • Enhanced ability to apply coaching theories and models to working practice • Acquire skills to work with people of all diversities • Better equipped to support others in an ever-changing environment • Explore and develop emotional and social intelligence Key topics covered • Emerging in Culture • Your Positive Impact and High Values • Structuring Sessions • Budding Emotions • Leading Coaching Outcomes • Awareness and Interventions End-point Assessment (EPA) Scan the QR • Observation with code to view the course overview questions and answers or click here • Interview supported by portfolio of evidence • Knowledge test 23

SENIOR PEOPLE PROFESSIONAL LEVEL SEVEN Programme length 30 months (on average) plus End-point Assessment (EPA). Overview Suitable for our People & Culture Business Partners with specialist knowledge. The programme will provide: • Design and implement a range of people policies, processes, approaches and practices in line with the organisations strategic plan, culture and values • Identify and recognise the interventions an organisation needs to create the desired culture and behaviours • Develop and implement people plans and integrated people practices in line with organisational and people strategy • Devise, analyse, interpret and offer insight into data and metrics and the insights they provide to the industry and organisation for the purpose of creating value • Ensure that people policies and practices are inclusive, recognising the impact on individuals and groups and supporting diversity • Align and evaluate worker voice tools and approaches and drive forward the outputs. • Manage complex relationships across multiple and diverse stakeholders, building trust and rapport with the ability to positively challenge Key topics covered • Resourcing and talent • Work and working lives in a management to sustain success changing business environment • Business research in people practice • Personal effectiveness, ethics and business acumen • Strategic reward management • People management and • Plus one of the following: development strategies for performance • Strategic employment relations 24

End-point Assessment (EPA) Scan the QR code to view the • Professional discussion course overview underpinned by a portfolio of evidence or click here • Project proposal, presentation and questioning 25

RETAIL LEADERSHIP INTEGRATED DEGREE APPRENTICESHIP LEVEL SIX Programme length 30 months (on average) incl End-point Assessment (EPA). Overview Suitable for our Area Managers to develop key skills for senior roles - creating a shared strategic vision, acting as a brand ambassador, driving sales and motivating a retail-focused team. The programme will provide: • Development of your strategic, technical, managerial and retail leadership skills • Confidence and knowledge to implement change management in their organisation • Builds on delegate’s ability to look at strategic operations and supply chain management to support managers to deal successfully with issues incorporating best practice where appropriate Key topics covered • Supply chain management • Strategies • Project management • Consumer behavior • Leading in retail • Finance End-point Assessment (EPA) Scan the QR • Project presentation code to view the course overview • Interview supported by portfolio of evidence or click here • Competence test 26

EADERSHI 27

28

FUNCTIONAL FUNCTIONAL SKILLS To complete the programmes apprentices will be required to hold Mathematics and English qualifications at a GCSE Grade E/2-3 or above for Level Two and Grade C/4 or above for Level Three. We refer to Mathematics and English as functional skills. These may have been achieved at school or college, in which case the apprentice will not need to complete any further study. If they do not hold these qualifications, Lifetime Training will support the apprentice to achieve their functional skills, which are the industry transferable skills equivalent to holding the relevant GCSE levels. Functional skills are delivered very differently to school and will help apprentices at work and in day-to-day life. They will have extra support from a specialist Mathematics and English tutor to ensure they are fully supported throughout the process. Please note – apprentices will need to have achieved their functional skills in Mathematics and English prior to taking their End-point Assessment. Here is the support you will receive throughout your apprenticeship for maths and English: Virtual Classrooms 1-2-1 English and Maths Coach Support Mock Assessments Individulised Learning Plan 29

VIRTUAL CLASSROOMS & LEARNER SUPPORT VIRTUAL CLASSROOMS 1-2-1 EMC SUPPORT A virtual classroom is a digital Individualised 121 support teaching and learning platform for those with additional in which participants can interact learning needs with learning resources, the tutor and one another like they can in a traditional classroom REMOTE EXAMS MOCK ASSESSMENTS To support those who may To assist confidence and want to complete in the understand areas for development comfort of their home “Virtual classrooms have been useful for me to understand calculations of maths and have given me more confidence preparing me for my exam. I attend at a time that suits me and the tutors make maths fun!” FOR ADDITIONAL INFORMATION ON: Additional Functional Learning Skills Learner Support or click here or click here 30

3311

MANAGER SUPPORT Learning should be a truly collaborative approach. Managers who have colleagues enrolled on one of the Primark Apprenticeship Pathway programmes will play an important part in their development. The overall time commitment doesn’t need to be huge, yet the more active support that’s given, the more your colleague will flourish. In exceptional circumstances, a ‘mentor’ can be assigned yet they would need to be in an appropriate position to support the apprentice with their development. As a minimum, line managers/mentors should: • Be present for pre-booked trainer visits (two hours every other month) • Support the apprentice to develop their on-the-job skills and coach for workplace behaviours aligned to the apprenticeship • M onitor the learners progress and off-the-job training on Aptem • Support the apprentice in their time management • Ensure the apprentice is given time during work hours to complete off-the-job training and independent study required for the apprenticeship • Agree the point at which the apprentice is ready to take their End-point Assessment with the Lifetime Trainer • Be available to attend the End-point Assessment activities • Update Lifetime Training of any changes of circumstance (e.g. the apprentice moving store) or notify the trainer if a visit needs to be cancelled or re-booked SUPPORT 32

3333

OFF-THE-JOB TRAINING EXPLAINED All apprentices must be allocated time for off-the-job training during their working hours. Off-the-job training is defined as learning which is undertaken outside of the normal day-to-day working environment and leads towards the achievement of an apprenticeship. This includes training that is delivered in our stores yet must not be delivered as part of the apprentice’s normal working duties. This includes: Teaching of theory Training sessions led Primark’s internal by Lifetime Training or training, aligned to the line manager/mentor apprenticeship, completed away from regular duties E-learning, self-directed learning or completion Work based activity projects of project or assignment and reflection exercises to in working hours complete in the workplace Taking the apprentice off- the-floor (on shift) and specifically teaching them how to complete a skilled task or learn a procedure P ractical Training Work shadowing an experienced colleague/mentor For examples of off-the-job training at Primark click on the below link or scan the QR code: www.partners.lifetimetraining.co.uk/primark/england 34

OFF-THE-JOB WORKSHO TRAINING WORKSHOP Off-the-job training is designed to support the development of a learner’s knowledge, skills, and behaviours in line with their apprenticeship programme. Join Lifetime on an interactive webinar where we will explore off-the-job training in depth. What is covered on the off-the-job training workshops: What is off-the-job training? Explanation of off-the-job training, what has changed and what you need to know Who’s responsible for what? Reviewing the responsibilities of the learner, employer and training provider Interactive activities Engage with sector specific scenarios and real life examples Q&A Section Real time Q&A with the Lifetime team Scan the QR code to book yourself on or click here 35

CAREER PATHWAYS RETAIL Store Manager OPERATIONS MANA Assistant Manager Creating & Delivering Operational Department Manager Leading & Managing Team / Managing Team Manager Management / Talent Manageme COACHING PROFESS (Cohort Del Your Positive Impact / The Mind W Reflections / Structuring Sessions / C Emotions / Awareness / Emotions / RETAIL MANAGE Business Success: Customer, Team & Lead, Influence & Challenge a Team / Promotion Product RETAIL TEAM LEADER (LEAD Leaderships & Team Performanc Communication / Finance / Mark Retail Assistant RETAILER (ESSENTIAL RE Communication Skills / Cu Sales / Marketing / Techno Responsibilities / Stock Co 36

AGER LEVEL 5 15 months + 5 months EPA £7,000 l Plans / Managing Projects / g Change / Finance & Resource 15 months + 3 months EPA ent / Coaching & Mentoring £5,000 SIONAL LEVEL 5 18 months + 3 months EPA £5,000 livery) Wonder / What is Coaching / 14 months + 3 months EPA Communication Counts / Budding £4,000 Leading Coaching Outcomes 12 months + 3 months EPA £4,000 ER LEVEL 4 37 & Management Communication / / The Marketing Strategy / Sales, ts & Services DERSHIP SKILLS) LEVEL 3 ce / Customer Experience / keting / Sales / Technology ETAIL SKILLS) LEVEL 2 ustomer Experience / ology / Environmental ontrol / Merchandising

RETAIL SPECIALIST RO EHS & Operations SAFETY, HEALTH & ENV In-Store Lead Health and Safety improvement Operations Support (Delive Visual Merchandiser Manager RETAIL TEAM LEADER Leaderships & Team Pe Visual Merchandiser Communication / Finan 38 FACILITIES SERV Health and Safety / Risk asses management systems / Custom (Delive BUSINES Team Building / Personal Skills Stakeholder Requirements DATA TEC Data Analytics / Managemen RETAIL TEAM LEADER Leaderships & Team Pe Communication / Finan RETAILER (ESSENT Leaderships & Team Pe Communication / Finan

OLES 14 months + 3 months EPA £5,000 VIRONMENT TECHNICIAN LEVEL 3 / Risk assessments / Process 14 months + 3 months EPA t / Safe Systems of Work £4,000 ered by GLP Training) 14 months + 3 months EPA £3,000 R (LEADERSHIP SKILLS) LEVEL 3 erformance / Customer Experience / 15 months + 3 months EPA nce / Marketing / Sales / Technology £5,000 VICE OPERATIVE LEVEL 2 16 months + 3 months EPA ssments / Business improvement / Access £12,000 mer service skills / Environmental awareness 14 months + 3 months EPA ered by GLP Training) £4,000 SS ADMIN LEVEL 3 12 months + 3 months s / Organisation & Business Fundamentals / £4,000 & External Factors / Quality Assurance CHNICIAN LEVEL 3 / Data Design / Stakeholder nt / Data Analysis / Excel R (LEADERSHIP SKILLS) LEVEL 3 erformance / Customer Experience / nce / Marketing / Sales / Technology TIAL RETAIL SKILLS) LEVEL 2 erformance / Customer Experience / nce / Marketing / Sales / Technology 39

PEOPLE & CULTURE People and Culture SENIOR PEOPLE PROF Business Partner (Cohort De People and People Practices & Policies / C Culture Manager Manage & Lead People Projects / Futu Driving commercial Success / Im People and Culture Supervisor (Delivered b COACHING PROFES (Cohort De Your Positive Impact / The Mind Wond / Structuring Sessions / Communica Awareness / Emotions / Lead HR CONSULTANT PA (Cohort De Professional Behaviours & Valuing Peo Culture in Practice / Talent Manageme for Performance & Contribution / Emplo Chose CIP HR SUPPOR (Cohort De Handling day to day queries and pro ranging from recruitment 40

FESSIONAL LEVEL 7 36 months + 3 months EPA £19,000 elivery) Critical analysis & Evaluation 15 months + 3 months EPA ure Workforce Needs & Capability / £5,000 mplementation of Technology by BPP) 18 months + 3 months EPA £7,000 SSIONAL LEVEL 5 Inclusive CIPD elivery) der / What is Coaching / Reflections 13 months + 3 months EPA ation Counts / Budding Emotions / £4,500 ding Coaching Outcomes Option of CIPD tech cert ARTNER LEVEL 5 post apprenticeship elivery) 41 ople / Organisational Performance & ent & Workforce Planning / Reward oyment Relationship Management / PD Unit RT LEVEL 3 elivery) oviding human resources advice t through to retirement

AREA MANAGER Area Manager COACHING 42 LE Your Positive Imp What is Coaching / Sessions / Commun Emotions / Awaren Coachi CHARTER FAST-TRACK Operations and Te / Managing and L and Marketing / F Strategic Managem and Portfolio / Sust Syno (Delivered Metropol

PROFESSIONAL 15 months + 3 months EPA EVEL 5 £5,000 pact / The Mind Wonder / 2.5 years including EPA / Reflections / Structuring £18,000 nication / Counts / Budding ness / Emotions / Leading ing Outcomes RED MANAGER DEGREE LEVEL 6 Technology Management Leading People / Sales Finance and Accounting / ment / Project Development tainability and Innovation / optic Project d by Manchester litan University) 43

APTEM Aptem is Lifetime’s online learning platform used to deliver and track your learning throughout the course. • All your learning is set out into manageable monthly learning topics • Hosts a variety of interactive resources and activities to suit different learning styles • Helpful dashboard to view your progress, track all the time spent on your learning activities (off-the-job hours) and highlight any upcoming or overdue learning activities • Send and receive messages from your Learning Coach and view your scheduled training sessions and progress reviews dates • Upload and store all completed work in one safe place For Line Managers Your line manager will also have access to this platform so they can review your progress throughout the programme to ensure you are supported and on track to succeed. Scan the QR code to view the Aptem Learner Guide or click here Click to watch video 44

ONLINE 45

HEAR WHAT OUR APPRENTICES HAVE TO SAY Learner name: Paula Thomas Programme: Level 2 Essential Retail Skills Employer: Warrington Primark Primark length of service: 4 years Three words to describe the apprenticeship: 1. Enjoyable 2. Informative 3. Challenging Why did you enrol onto the apprenticeship? I was put forward by my store manager who felt it would be beneficial in supporting my development within my role. I said yes straight away as I felt encouraged that my store manager believed in me and I wanted to give something back to the store. I enjoy learning new skills and this apprenticeship appealed to me. What have been the key benefits to your role? I have progressed within the store. I was promoted to EHS & Ops support once I completed my apprenticeship. I absolutely love my new role. I am learning something new every day and supporting the management team. I feel with the opportunities I had on the apprenticeship this has supported me into getting this role. What did you enjoy the most? I enjoyed the marketing topic within the apprenticeship. I initially knew nothing about marketing prior to the apprenticeship. This will set me up for future roles within Primark. How do you manage your time to complete off-the-job training? I had a fantastic line manager who took the time to sit down with me and go through my off-the-job training. I used to get planned time to complete the work for my apprenticeship. My line manager used take photos of me learning new skills. I remember I covered the environment topic learning the new recycling processes. I really appreciated this and it made the apprenticeship more engaging with the support I received. How does your line manager and store manager support you? I was always given the time to complete my visits with my Learning Coach no matter how busy the store was. It was always planned in with my line manager. My store manager was encouraging by asking me how the visits went and how I was progressing. All of this support increased my confidence and made me want to learn more. 46

Learner name: Hannah Delooze APPRENTICESHIP Programme: Level 2 Essential Retail Skills Employer: Warrington Primark Primark length of service: 8 years Three words to describe the apprenticeship: 1. Developing 2. Dynamic 3. Interesting Why did you enrol onto the apprenticeship? I wanted to challenge myself and put myself outside my comfort zone. I wanted to understand everything about the business and other roles within the store. I am at a time in my life where I am thinking about in the future potentially progressing into other roles. What have been the key benefits to your role? I have a better understanding of back of house. Before the apprenticeship I was just working on tills. My apprenticeship presented me the opportunity of completing off-the-job training. I was then able to learn other departments such as back of house, denim, formal and coats. I spent time with the visual merchandiser and I am currently on the Christmas and make-up department. This has helped me to have a greater understanding across the whole store. What did you enjoy the most? I have enjoyed the experience of learning new skills whilst being in different departments. The virtual classrooms have been useful for me to understand calculations of maths. My Learning Coach, Traci has supported me by collaborating with my Store Manager and helping me to complete my work. Traci has been positive and a constant support. How do you manage your time to complete off-the-job training? I work with my line manager to we have agreed time each week for me to learn new skills. My Store Manager has been through activities for me to complete. I have tried to be consistent and update Aptem throughout my apprenticeship. How does your line manager and store manager support you? The management team will always support any skills gaps that have been identified and show me how to then complete. I’ve had the opportunity to learn from some of the team covering the delivery process, how to complete the paperwork and dealing with errors. How have you found Aptem? Aptem is straight forward and easy to use. I can access easily and I have sight of where my progress is and what I need to complete through my learning plan. What is next for you? I would like to be a department manager in the future when personal circumstances allow me to. 47

HOW TO APPLY Are you looking to develop your skills with an apprenticeship? The programmes are perfectly matched to roles at Primark offering a great opportunity for all teams in retail, management, specialist and P&C roles. They combine a wider range of learning in store with structured off-the-job-training in order to achieve your apprenticeship while working. Enrolling onto any of our apprenticeships is a fantastic opportunity for you to learn new knowledge, skills and behaviours with a range of pathways equivalent to GCSE right through to degree level. Self-reflection Completing an apprenticeship is a big commitment over a long period of time (15-36 months on average depending on level) and you would need to remain employed by Primark for the duration. Discussion with your line manager It is mandatory to have a discussion with your line manager before you apply. We strongly advise you to read through our learner and manager guide to understand your commitment. Please apply via partners.lifetimetraining.co.uk/primark/England or scan the QR code. HERE TO HELP We have a dedicated team to support the Primark Apprenticeship Pathway programmes. If you have any queries or would like to get in touch, please contact [email protected]. Key contacts Learning and Development Team [email protected] Lifetime Training Partnership Associate David Lindsay [email protected] 07557 923 053 48

49HOW TO APPLY