Euro Car Parts Rising Stars Guide

Programme Guide In Partnership with

In this guide: 3 Introducing the Rising Stars Programme 3 Programme benefits 4 Who are Lifetime? 5 Is Rising Stars right for me? 6 What to expect 7 What you will learn 8 What will the training look like? 12 The learning plan 14 Assessment 16 Off-the-job training 17 Online learning platform 18 Programme support 19 Where to find help

Introducing the Rising Stars Programme Andy Hamilton, CEO Developing accomplished managers “As Henry Ford once said: “If everyone is moving forward together, then success takes care of itself.” This for me, nails it. We have been incredibly successful as a business. But what got us here, isn’t necessarily the right ingredients for future growth. We need to work together to shape the culture, live our values and continue to create an environment that allows our colleagues and customers to grow. The Rising Stars programme is your opportunity, to grow and develop a range of leadership and management skills, knowledge and behaviours that will support you to drive, develop and successfully lead teams in our business. By taking part, you will complete the hugely popular Team Leader/Supervisor Level 3 accredited management apprenticeship and Certificate in Principles of Management & Leadership Level 3 from the Chartered Management Institute (CMI), delivered in partnership with leading UK training provider Lifetime. The Rising Stars programme will combine training and development in the workplace with independent self-study, which is all completed during work hours. To support and enhance the training received by Lifetime, you’ll also attend specialist LKQ Euro Car Parts workshops, focused on our core business areas including People, Governance & Operations, Customer & Growth and Finance. We’re so pleased to be working with Lifetime to bring this Rising Stars programme and I encourage you to embrace your learning experience, and put your best efforts into the course to allow you to reap the benefits.” Programme benefits Training delivered by Lifetime’s specialist management coaches and Develop strategic leadership experts from LKQ Euro Car Parts skills and behaviours Raise your profile and Improve core maximise your potential management techniques Become adaptable and resilient Achieve an accredited management in changeable situations apprenticeship* and CMI certificate *Colleagues in the UK will complete the England Apprenticeship Standard and receive an accredited certificate from the Institute for Apprenticeships. 3

Who are Lifetime? Lifetime are an award-winning training provider. They deliver apprenticeship training to top employers all over the UK. Their approach is simple: to deliver outstanding skills training that unlocks people’s potential. Lifetime’s team of expert Learning Coaches will provide one-to-one training and support. Bringing a wealth of management experience, they will be on hand to guide you every step of the way on the programme. 4 RISING STARS PROGRAMME GUIDE

Is Rising Stars right for me? Rising Stars is aimed at first line managers who are As Rising Stars is funded via our new to management and looking to gain a thorough Apprenticeship levy, you will also grounding in leadership and management skills. need to meet the following criteria: Key role responsibilities will include: Passed probation Supporting, managing and Lived in the UK/ EEA for 3+ years developing team members Do not already have a Building relationships qualification at the same level internally and externally or above in management Managing projects Not currently in any other form of education or training Resolving problems (e.g. college or university) Planning and monitoring Work 16+ hours per week workloads and resources Delivering operational plans The programme will take up to 18 months to complete and is a considerable investment from LKQ Euro Car Parts, so those who take part must be well prepared and ready to push forward with their development. 5

What to expect Duration: With the support of a Management Coach from 15 months plus Lifetime, you will follow a detailed learning plan an extra 3 month over 18 months leading you to achieve your End-point Assessment management apprenticeship and CMI qualification. (EPA) period You will receive one-to-one training from your Coach and complete independent learning and work-based development, known as ‘off-the-job’ training (see p. 16) – all during your working hours. As well as one-to-one training, you will attend webinars and skills days in regional groups. These sessions will be delivered by Lifetime and specialist experts within LKQ Euro Car Parts. They have been designed to bring learning to life and provide a fantastic opportunity to share experiences with fellow Rising Stars colleagues in an open, safe environment. The Rising Stars programme will be achieved on passing an End-point Assessment, which is taken at the end of the course and assessed by an independent awarding organisation. The teaching and learning phase of the programme lasts 15 months. At the end of this period, you will be entered for End-point Assessment, where you will need demonstrate all the skills, knowledge and behaviours you have learnt on the programme to an Independent Assessor. These assessments include submitting a project proposal, delivering a presentation and holding a professional discussion. As part of the apprenticeship, you may also need to complete qualifications in Maths and English if not already achieved. These are known as Functional Skills – the industry transferable qualifications, equivalent to holding the relevant GCSEs or National Highers. 6 RISING STARS PROGRAMME GUIDE

What you will learn The Rising Stars programme is broken down into the following key module themes and topics: People Management Personal Development Project Management & Finance • People skills Operational Success • Communication • Planning a project • Managing performance • Planning the operational plan • Implementing & evaluating a project • Implementing the operational plan • Finance • Building relationships • Evaluating the operational plan Each theme will consist of teaching and learning around the topic areas to build knowledge, then applying this learning in the workplace - supporting to develop new skills and behaviours. 7

CHAPTER ONE What will the training look like? Regular one-to-one training Functional Skills Your Lifetime Coach will deliver training sessions If you do not already have qualifications, such as with you every 8 weeks. These take place during GCSEs or National Highers in Maths and English, work hours at a time that suits you. Sessions will be your Coach will support you to achieve these held remotely via Zoom for 1-2 hours. alongside the apprenticeship. These qualifications are known as Functional Skills. Lifetime offers lots You will receive regular contact from your of support to help you achieve your Functional Coach between sessions. Skills including one-to-one online sessions with subject experts and virtual interactive Independent learning classrooms, preparing you to take your exams. Self-study is set between each session with your You will begin working towards achieving your Coach. This is grouped into monthly activities within Functional Skills qualifications at the start of the your learning plan which you will access and complete programme. Before you enter End-point Assessment, via Lifetime’s online learning platform, Aptem. you will need to achieve a Level 2 Functional Skills in Maths and English, equivalent to a GCSE grade C or 4. Work-based development These qualifications are delivered very Within the learning plan, you will also be set differently to school or college and will help regular work-based activities and assignments to to develop Maths and English skills which complete, supporting you to apply and evidence all are used at work and in day-to-day life. your learning in your role, building up a portfolio of evidence to showcase in your End-point Assessment. Group Webinars & Skills Days Throughout the first year on programme, you will attend monthly group webinars and/ or skills workshop days. Progress reviews You, your line manager and Coach will come together to review your progress every 3 months to discuss how you’re doing and put any further development or support in place. At the start of your programme, you will complete an online knowledge, skills and behaviours assessment known as a ‘Skills Radar’. This is to establish your starting point for development and set your individualised learning plan. Your Skills Radar will be continually evaluated and updated at these progress review meetings to ensure you are on track for your End-point Assessment. 8 RISING STARS PROGRAMME GUIDE

9 CMI Certificate In addition to completing the apprenticeship, you will work towards the CMI Certificate in Principles of Management and Leadership Level 3. This qualification consists of two CMI knowledge based-modules which are achieved by completion of a written assignment per unit. Unit 1: Principles in Unit 2: Manage a team management and leadership to achieve results • Understand how organisations operate • Understand the role and purpose of teams • Understand the management role • Be able to recognise the characteristics of a high performing team • Understand the application of management and leadership approaches • Know how to lead, communicate with and motivate a high performing team • Understand the knowledge, skills and behaviours to be an effective manager • Know how to respond to challenges when managing a team proactively • Know how to manage the performance of a team 9

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LKQ Euro Car Parts Specialist Training To support and enhance your learning and development on the Rising Stars programme, you will receive specialist LKQ Euro Car Parts ‘Quarterly Meeting’ training workshops, focused on 4 core business areas. These will be delivered as one-day workshops, with further learning available via our online Good Habitz courses. Quarterly Meeting – Workshop Sessions: People Governance & Operational Topics to be covered Topics to be covered • Recruitment, Induction Settling In, • Operational & Branch Standards Interview, Reviews • Audit – Financial & H&S • Ops KPIs, WH Process & Practice • Investigation & Disciplinary • Fleet Management & SLAs • Succession & Talent Management • Respect & Dignity • Colleague Promise Customer & Growth Finance Topics to be covered Topics to be covered • Customer Segmentation • P&L • Customer Promise • Contribution • Role of an AM - Visits, Reports, JPs • BSC & Playbook • REM Role, Concepts • Payroll/Overtime/Bonus • Tiger Prism 11

The learning plan Let’s take a closer look at the programme learning journey, including the modules and topics… Month 1 Personal Development Personal Development Webinars and Skill Days Improve your self awareness, Webinar 1 Webinar 2 Skills Day 1 reflect on your own performance Self Awareness Time Management Personal and gain feedback from others Effectiveness Good Habitz Courses BM & OM PSA & CSS DC & WH Time Management Time Management Time Management 12 RISING STARS PROGRAMME GUIDE

Month 2-4 People Management People Skills Webinars and Skill Days Develop tools and techniques for Webinar 3 Webinar 4 Webinar 5 improving your own leadership skills, Leadership High Performing Performance through being more inclusive, adapting and Culture Conversations your leadership style and improving Teams your emotional intelligence. Learn development models and methods Skills Day 2 for motivating team members. Leading High Performance Teams Communication Quarterly Meeting Workshop 1 People with HRBP Reflect on the various forms of communication that you use with your Good Habitz Courses team and how to use these appropriately. Understand how strong communication BM & OM PSA & CSS DC & WH can support you to lead meetings, • Writing Emails hold challenging conversations, raise • Writing Emails • Writing Emails • Take the Lead concerns and promote company values. • Coaching • The Art of Managing Performance Management Networking Develop tools and techniques for • Take the Lead managing performance and how to apply these in order to better support your team. Understand the roles and responsibilities of the HR team and the organisational policies and procedures that you need to adhere to when managing the performance of your team. 13

Month 5-8 Operational Success Planning the Operational Plan Webinars and Skill Days Understand the principles of Webinar 6 Webinar 7 Skills Day 3 strategy and operational planning Problem Solving Influencing Win Win and how this links to your role. and Conflict Outcomes Learn how to deal with problems that you may have in your Quarterly Meeting Workshops 2 & 3 organisation and how to decide • Governance & Operational with OSM the best way forward to resolve. • Customers & Growth with RAM Building Relationships Good Habitz Courses It’s highly important that the relationships with your stakeholders BM & OM PSA & CSS DC & WH are managed appropriately. This • Safety First topic will guide you through the • Safety First • Safety First • Sixty Second tools, techniques and considerations to building relationships. • Sixty Second • How to Survive Delegating Delegating in Sales • Engage ‘Em Implementing • Customer Focus Operational Plans • Engage ‘Em • Customer Focus Learn the tools, techniques and • The Art of • Happy considerations to implement Networking Customers operational plans including the Make Repeat various elements such as managing Customers data, monitoring outcomes, adapting to change and dealing with issues. Evaluating the Operational Plan Learn the ways in which you can evaluate whether your operational plan has been a success and how to collate data appropriately to analyse and understand what it means. 14 RISING STARS PROGRAMME GUIDE

Month 9-11 Project Management & Finance Planning a Project Webinars and Skill Days Understand the steps to setting Quarterly Meeting Workshop 4 up a project team and the project • Finance with RM lifecycle. Learn how to effectively plan through initiating the project, Good Habitz Courses considering the risks and ensuring appropriate scheduling. BM & OM PSA & CSS DC & WH Implementing a Project • Presentation • Presentation • Presentation Skills Skills Skills Understand project management tools to use during the • Talent implementation and evaluation Development stage of the process. Learn ways in which you can manage issues • Managing during the implementation stage, Expectations how to ensure you effectively manage resources and the ways in which you can monitor and evaluate the success of the project. Financial Management Understand how your own actions and those of your team members can contribute to the overall financial performance of the business. Consider how effective resource management, budget management and minimising costs can all contribute to the organisation’s financial performance. 15

Assessment At the end of the programme, you will need to demonstrate the knowledge, skills and behaviours you have developed to an Independent Assessor, this is the End-point Assessment (EPA). Month 11-14 Preparation for End-point Assessment To prepare you for End-point Assessment, you’ll complete regular practice assessments with your Lifetime Coach throughout the programme. Once you’ve completed all the learning topics, you’ll carry out a full mock assessment. This period of time is an opportunity to focus on areas where you need further development and consolidate all of your learning before entering the End-point Assessment phase. Month 15 Gateway Discussion Following your mock assessment, you, your manager and Lifetime Coach will hold a ‘Gateway Discussion’ to agree whether you are ready to take your End-point Assessment. Month 16-18 End-point Assessment Your End-point Assessment will be led by Innovate Awarding. Your EPA phase begins with a ‘Planning Meeting’ (phone call) with you, your manager and Independent Assessor from Innovate. It then includes the following assessments; submission of a project proposal and delivering a presentation, alongside a professional discussion underpinned by a portfolio of evidence. These assessments will be scheduled with your Independent Assessor over a maximum 3 month period. Your Independent Assessor will then deliver your final grade, which could be a pass, merit or distinction. If you don’t quite pass an assessment first time, you will receive more training and the opportunity to take it again. 16 RISING STARS PROGRAMME GUIDE

1 2 3 On-programme Gateway Planning meeting learning Level 2 Maths and 30 minutes 15 months English Functional Skills or equivalent required Remote Business Project title Video or telephone proposal submitted conferencing Learner, Lifetime Coach Learner, End-point Assessor and Line Manager and Line Manager agree EPA readiness 4 5 6 Presentation Professional Grading with Q&A discussion underpinned Distinction, Project title agreed by a portfolio Pass, Fail or Merit at Gateway of evidence 7 Project proposal to be 1 hour submitted 12 weeks Apprenticeship Two-way conversation Certification (maximum) after gateway Appropriately structured 17 Presentation delivered within to draw out the best of the 2 weeks of submission learner’s competence Q&A 40 mins and excellence Learner and End- Learner and point Assessor End-point Assessor Can be completed in any order

CHAPTER TWO Off-the-job training Those completing the Rising Stars programme are required to spend 20% of working hours committed to learning and development, known as ‘off-the-job training’. Off-the-job training does not mean time away from the workplace - it’s best viewed as dedicated development time. Includes any Supports your In place to learning or training development & ensure you have completed outside leads towards opportunities to of your day-to-day achievement of embed learning the programme working duties in your role Examples of off-the-job activities include: • Learning new skills at work through • Self-study on Lifetime’s learning platform shadowing other members of the team • Learning techniques to monitor the • Personal development discussions performance of projects, such as Critical to plan new learning Path Analysis and Gantt charts, and how to apply these to future projects • Attendance on webinars, relevant to the apprenticeship • Learn about different leadership styles and reflect on different situations • Work-based projects, research & development that you might apply these to All off-the-job activities will be guided by your Lifetime Coach. 18 RISING STARS PROGRAMME GUIDE

Online learning platform Aptem Aptem is Lifetime’s online learning platform used to deliver and track your learning throughout the course. All your learning is set out into Hosts virtual webinars and online manageable monthly learning classrooms relevant to your programme topics and weekly activities Send and receive messages from Hosts a variety of interactive your Lifetime Coach and view resources and activities to suit your scheduled training sessions, different learning styles webinars and skills days/workshops Helpful dashboard to view your Upload and store all completed progress, track your off-the-job training work in one safe place hours and highlight any upcoming or overdue learning activities For Line Managers Both you and your manager will have access to this platform so they can review progress throughout the programme to ensure you are supported and on track to succeed. 19

Programme support Successful completion of the Rising Stars programme is a team effort; you, your manager and Lifetime Coach all have a part to play. Support from your manager Support from your Lifetime Coach Your manager will play an important part in your Your Lifetime Coach will be your key point of development journey. Lifetime will support the contact on programme and will be on hand to delivery of the ‘knowledge’ training as well as guide you every step of the way. They will: coaching and support for your assessment, whilst your manager will be required to support your Schedule and deliver regular learning sessions, development of ‘skills’ and ‘behaviours’ on-the-job. check off-the-job training, review progress and agree new learning actions with you Your manager will need to: Maintain regular contact with you Attend progress review sessions with you via phone, email and Aptem and your Lifetime Coach (every 3 months) to understand your development areas and Prepare to you for your End-point Assessment provide any additional support needed Provide regular feedback on Ensure you have time during work your work and progress hours to complete independent and work-based learning activities Deal with enquiries and help quickly with any problems Provide input to your ‘Skills Radar’, supporting you to develop the required skills and behaviours for the apprenticeship Use Aptem to track your progress, sign-off progress reviews and enrolment documentation Your commitment You will be expected to: Rising Stars takes up to 18 months Sign a learning agreement at the start of to complete. This programme the programme to outline your commitment has been designed to provide (this will also be signed by your manager) a fantastic opportunity for those who are committed to developing Be motivated to learn, develop and implement in their role. We are looking for new skills knowledge and behaviours colleagues who want to hone their skills, bring new knowledge and Attend all scheduled learning sessions, experiences to their role to drive webinars and skills days/ workshops greater team and business success. Commit to completing independent and work- 2020 RISING STARS PROGRAMME GUIDE based learning activities within agreed timescales Upload all completed work to Aptem, logging your off-the-job hours

Where to find help If you have any questions about the Rising Stars programme, please contact HR Business Partner: [email protected] 21