Prezzo Restaurant Guide

Apprenticeships ‘Best in Role’ In partnerhsip with Restaurant Guide

Contents 3 Welcome 4 The truth about apprenticeships 5 Who can take part? 6 Programmes 12 Delivery 14 Aptem 16 Off-the-Job Training 20 Functional skills 22 End-Point Assessment 24 On Programme support 27 Next Steps 2

Apprenticeships Welcome Welcome to Apprenticeships at Prezzo Whether it’s boosting your management Apprenticeships combine learning in the skills or enhancing your talent as a Chef, workplace with independent we’re committed to supporting your self-study, known as Off-the-Job Training. career development. Apprenticeships This is all completed during your working provide a fantastic opportunity to gain a hours which means that you can put nationally recognised qualification, learn your new knowledge into practice daily more about the hospitality sector, and at work and learn while you earn. reach your full potential with Prezzo. This guide will explain everything you We’ve partnered with Lifetime, one of the need to know about apprenticeships, UK’s leading training providers, to offer a including how to find out if you are eligible wide range of apprenticeship programmes to take part, what programme might that will give you the knowledge, skills, be right for you, and most importantly, and tools to grow. With specialist how the programmes are delivered. industry experts providing the training, Read on to find out more and begin your Lifetime are committed to helping unlock development journey with Prezzo. potential through apprenticeships. 3

The truth about apprenticeships Apprenticeships are often thought of as development options exclusively for young people who are new into workplace, but that isn’t the case. People of all ages and at all stages in their careers, right up to senior management are encouraged to learn through apprenticeships as it’s recognised that on the job learning is the most effective way to upskill and implement new behaviours or skills. Here are some facts about apprenticeships you may not be aware of: • There’re no age limits to who can complete an apprenticeship • Both established team members and new recruits can achieve an apprenticeship • Doing an apprenticeship won’t mean you take a cut in pay • If you have a higher-level qualification such as a degree, you can still complete an apprenticeship, provided that your existing qualification is in an unrelated subject • Programmes take a minimum of 15 months to complete (including your assessments) but can be longer, depending on the level and your working hours • Includes qualifications in math and English – if you don’t already have these – known as Functional Skills 4

Apprenticeships Who can take part? To be eligible for an apprenticeship, you’ll need to meet the following criteria: • You’ll have passed your probation. • Been an EEA/ UK resident for the past 3 years. • Work 16+ hours per week. • Have the support of your Line Line Manager. • You’ll not be in any other form of education, such as another apprenticeship, college, or university. • Don’t have a qualification at the same level or above in a similar subject area. Depending on the apprenticeship you apply for, there may be some other requirements for enrolment, such as the role you’re in or your responsibilities. 5

Hospitality Programmes Front of House Hospitality Team Hospitality Hospitality Line Member Level 2 Supervisor Level 3 Manager Level 4 Pathways Pathway Pathway Food and Beverage Food and Beverage Food and Beverage Licensed Retail Back of House Chef Academy Chef Leadership Hospitality Line Academy Manager Level 4 Production Chef Level 2 Senior Production Pathway Chef Level 3 Kitchen Line Manager 6

Apprenticeships Hospitality Programmes Hospitality Team Member Level 2 Programme length How is the apprenticeship delivered? 13 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period and in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. Bartender - Licensed Retail Independent learning activities, self-study and work-based activities completed Waiter/Waitress between Learning Coach sessions, known - Food and Beverage Pathway as Off-the-Job training. Modules Quarterly progress reviews with your • Customer Learning Coach and Line Line Manager to • Business support your development • People • First line supervision Practice and Mock assessments • Specialist pathway: Food and Beverage/ throughout the programme to boost your confidence and prepare you for end point Licensed Retail assessment End-point assessment • 90 minute multiple choice test • 2 hour practical observation • 40 minute professional discussion • Business project and 30 minute presentation Equivalent to 5 GCSEs 7

Apprenticeships Hospitality Programmes Hospitality Supervisor Level 3 Programme length How is the apprenticeship delivered? 14 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period and in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. Assistant Line Manager Duty Line Manager Independent learning activities, self-study and work-based activities completed Modules between Learning Coach sessions, known • Customer as Off-the-Job training. • Business Operations • Leadership Quarterly progress reviews with your • Management Skills Learning Coach and Line Line Manager to • People Roles and Responsibilities support your development • Business Legislation and Procedures • People Performance Management Practice and Mock assessments • First line supervision throughout the programme to boost your • Specialist pathway: Food and Beverage confidence and prepare you for end point assessment End-point assessment • 2 hour multiple choice test • 4 hour practical observation • 90 minute professional discussion • 2,000-5,000 word business project and 30 minute presentation Equivalent to 2 A-Levels 8

Apprenticeships Hospitality Programmes Hospitality Line Manager Level 4 Programme length How is the apprenticeship delivered? 14 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period and in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. General Line Manager Independent learning activities, self-study - Food and Beverage Pathway and work-based activities completed between Learning Coach sessions, known Head Chef as Off-the-Job training. - Kitchen Line Manager Pathway Quarterly progress reviews with your Learning Coach and Line Line Manager to Modules support your development • Leadership, Diversity and Inclusivity Practice and Mock assessments • Management and Leadership Styles throughout the programme to boost your • Communication and confidence and prepare you for end point assessment Business Technology End-point assessment • Customer service, Service • 90 minute multiple choice test • 90 minute professional discussion failure and Feedback • 9000 word business project • Service sales, Productivity Equivalent data and Sales to a Higher • Recruit, Retain and Develop a team • Performance and Risk management National • Strategy, Operating procedures Diploma and Contingency plans • Products and Marketing • Vision and Financial management • Change management • Specialist pathway: Food and Beverage/ Kitchen Line Manager 9

Apprenticeships Chef Academy Production Chef Level 2 The Prezzo Chef Academy programme is an exciting opportunity for our junior chefs to cultivate their food production knowledge and skills. You’ll build a solid foundation to your career in hospitality, growing your confidence and expertise to product food to brand standards in a time sensitive environment. Add to this 4 exciting Masterclasses delivered by Lifetime’s team of chef technical trainers, you’ll have the opportunity to learn in a safe and supportive environment amongst other Prezzo Team Members. Programme length How is the apprenticeship delivered? 13 months plus an additional One-to-one sessions virtually, and in the End-point Assessment period workplace as required, with a specialist Who’s it for? Learning Coach for 1-2 hours, every 4-8 Kitchen Assistant weeks. Chef 1 and 2 Modules Independent learning activities, self-study • Introduction to Hospitality and work-based activities completed • Legal and Governance between Learning Coach sessions, known • Food Safety as Off-the-Job training. • Kitchen Operations and Procedures • Nutrition 4 x one day Masterclasses • My Team • All about my business Quarterly progress reviews with your • People in Business Learning Coach and Line Line Manager to • Personal Development and Performance support your development Equivalent to Practice and mock assessments 5 GCSEs throughout the programme to boost your confidence and prepare you for end point assessment End-point assessment • 60 minute multiple choice test • 2 hour practical observation • 40 minute professional discussion 10

Masterclasses Masterclasses are written and designed by Lifetime’s experienced Hospitality Curriculum Development Team. During each masterclass, you’ll gain an understanding of food safety legislation, personal hygiene, cross contamination, HandS and the importance of teamwork and communication. Masterclasses take place at locations outside of your restaurant. you’ll be told more details once enrolled on to the programme. There’ll be 4 masterclasses including: Meat and Poultry Fish and Seafood Suggested dishes: Taking place at the famous Billingsgate Market • Lamb navarin and pomme puree Suggested dishes: • Chicken wrapped in prosciutto ham • Seafood risotto • Spaghettini e vongole (clams) filled with spinach and pine nut • Spignola al cartoccio, salmoriglio (seabass • Hand cut Bavette steak, chips or seasonal fish, baked with olives, tomato, and bearnaise sauce basil, oregano, emulsion of olive oil, rosemary, lemon, oregano, garlic and chilli) Primi – Pasta Pastry, Desserts, Cakes and Sponges Vegetarian Suggested dishes: Suggested dishes: • Tortellini stuffed with spinach and • Finger Eclairs filled with Crème Pâtissière • Fruit scones filled with strawberry ricotta, finished in butter and sage • Gnocchi, yellow tomato, hard jam and clotted cream • Individual glazed strawberry tartlets ricotta, aubergine, and mint • Pasta fresca, salsa di pomodoro e basilico • Madeleines Functional skills are also incorporated throughout these days: • Math is used to calculate ratios for recipes, weighing ingredients, preparation and cooking times, wastage, and yield of ingredients, embedding financial impacts • English is embedded through reading recipes, writing notes, and using clear communication methods 11

Apprenticeships Chef Leadership Academy Senior Production Chef Level 3 The Chef Leadership Academy programme is designed to support newly promoted chefs who wish to develop their leadership behaviours. By the end of the programme, you’ll be confident and accountable for the day-to-day running of the kitchen. You’ll be able to produce guests’ meals consistently according to predetermined specifications, independently supervise and run shifts as well as motivate your team in an often hot and challenging kitchen environment. You’ll also be able to work under pressure to deliver an excellent guest experience, working quickly and efficiently to produce food often in high volumes. Programme length How is the apprenticeship delivered? 15 months plus an additional One-to-one sessions virtually, and in the End-point Assessment period workplace as required, with a specialist Who’s it for? Learning Coach for 1-2 hours, every 4-8 Chef 3 weeks. Sous Chef Modules Independent learning activities, self-study • Food Safety and work-based activities completed • Legal and Governance between Learning Coach sessions, known • Demographics in Business as Off-the-Job training. • Business and Commercial Objectives • Kitchen Operations 3 x Virtual Webinars and 3 x Skills Days • Nutrition delivered by Lifetime’s team of • People and Leadership Vocational Tutors • Your Team • Operating efficiently in Business Quarterly progress reviews with your Learning Coach and Line Line Manager to Equivalent to support your development 2 A-Levels Practice and mock assessments throughout the programme to boost your confidence and prepare you for end point assessment End-point assessment • 2 hour multiple choice test • 30 minute presentation of business project • 4 hour practical observation • 90 minute professional discussion 12

Webinars and Skills Days The Chef Leadership Academy webinars and skills days are written and designed by Lifetime’s experienced Hospitality Curriculum Development Team. You’ll join a cohort of Prezzo chefs for an exciting programme of enhanced learning activities to build your confidence to lead and manage the kitchen. Webinar 1 : To develop as a leader within our organisation, we need to understand 21st Century Leader exactly what skills we need to be effective. Apprentices will learn about Skills Workshop 1: the core skills they need to develop themselves, which could include: Me and My Shadow delegation, leadership styles, influencing and communicating. Emotional intelligence is the thread of being an effective leader. During this skills workshop, apprentices will learn about the characteristics of an effective leader and practice how to apply these skills with their peers. This could include: practice flexing own leadership style; delegating dependant on motivation and competence; and influencing others. Webinar 2: The ability to lead a shift effectively, lies in their ability to manage Those who can, do! performance and extract the best from team. Apprentices will learn Skills Workshop 2: about the core components of supporting and developing teams to Shift’s Happen increase performance which could include: team dynamics and the characteristics of effective teams; understanding human needs and motivation; supporting and training teams to improve their skills. A leader’s actions are critical to running the perfect shift. Apprentices will practice the skills required to lead the perfect shift which could include: motivating the team; training effectively; improving team cohesion; and holding coaching conversations. Webinar 3: For a leader to drive their teams successfully, they need to be able to influence Operating for Success others towards a goal. Apprentices will learn about how their role, and the role of the team, contributes to the overall success of the organisation. This could include: vision and values, strategic goals; brand standards; financial targets. Skills Workshop 3: The skills workshop will encourage apprentices to think about the key Supporting Operations responsibilities they have and how these responsibilities support the vision, values and profitability of the organisation. They’ll undertake a series of exercises to practice their skills, which could include: managing resources; managing risk; effective cost management; improving customer service. Experience Day Once apprentices have completed their webinars and skills workshops, they’ll attend an experience day together to discover more about the hospitality industry. 13

Delivery You’ll be supported by a Learning Coach for the duration of your programme. They’ll be there every step of the way to guide you through your learning, answer questions, and prepare you for your End-point Assessments. 14

Apprenticeships Delivery Enrolment and Meeting your Coach Progress Reviews Once you apply for an apprenticeship, You, your Line Line Manager, and Learning you’ll be invited to begin your enrolment Coach will formally review your progress journey. After your Welcome Call from every 12 weeks. This will give you the Lifetime, you’ll be sent an email to enrol chance to see how you have developed on to Aptem where you’ll complete and agree your next steps on the your pre-enrolment assessments. This programme. This will also support your Line includes maths and English assessments Manager to plan in further development as well as an eligibility questionnaire. opportunities for the coming months. Next, you and your Line Manager will be Feedback invited to attend your enrolment meeting You and your Line Manager will receive and your first coaching session. Your helpful feedback and development Learning Coach will tailor your learning activities following each Learning Coach plan based on your experience and skills. session. Your learning plan is tailored to One-to-one Coaching Sessions support you through your apprenticeship Once enrolled, you’ll have one-to-one journey. Your Line Manager will be able to sessions with your Learning Coach every see your progression on the Aptem system 4-6 weeks. They’ll take place remotely too, so they know how best to support you. over Zoom, with face-to-face visits in End Point Assessment your workplace as required. In between Once you’ve finished all the elements of sessions, your Learning Coach will provide your learning plan, you’ll complete your final support via phone, email and Aptem. assessments – this is known as an End- Independent Learning point Assessment. This typically takes place Self-study is set between each session over a 3-month period. You’ll receive your by your Learning Coach. This is grouped final grade and certificate on successful into monthly bite-size activities within completion of your apprenticeship. your learning plan. You’ll access and complete all your learning via Lifetime’s online learning platform, Aptem. You’ll also be set regular work-based activities to complete, helping you to apply and evidence all your learning in your role. This is referred to as Off-the-Job training. 15

Aptem 16

Apprenticeships Aptem Aptem is Lifetime’s online learning platform used to deliver and track your learning throughout the course. • All your learning is set out into manageable monthly learning topics • Aptem hosts a variety of interactive resources and activities to suit different learning styles • The helpful dashboard allows you to view your progress, track your Off-the-Job hours and highlights any upcoming or overdue learning activities • With Aptem you can send and receive messages from your Learning Coach and view your scheduled training sessions • Aptem offers a safe place to upload and store all completed work For Line Line Managers Aptem not only provides Learners with a seamless experience for you, from enrolment to end-point assessment, but it is also designed to make your Line Line Managers’ role easier in supporting your development. Aptem provides a real-time view of your progress so Line Line Managers can see exactly how you are progressing, meaning they can support you more throughout your apprenticeship journey. 17

Off-the-Job Training As part of your apprenticeship, you’re entitled to 6 working hours per week committed to learning and development. This is known as ‘Off-the-Job training’. 18

Apprenticeships Off-the-Job Training Off-the-Job Training Includes any learning Supports your Is in place to ensure or training completed development and you have opportunities leads towards the outside of your achievement of the to embed learning day-to-day your programme in your role working duties Off-the-Job training does not mean time away from the workplace. Instead, it is best viewed as ‘dedicated development time’. Your Lifetime Coach will work with you to suggest activities to enhance your programme and support you to put your learning into practice. 19

Apprenticeships Off-the-Job Training What are the benefits? There are many reasons to support Off-the-Job training with apprenticeships as it beneficial to both the apprentice, the wider team, and the organisation. Off-the-Job training gives apprentices a better understanding of overall knowledge, skills and behaviours required in the wider industry Lifetime provides access to a wealth of learning material which can support and enhance in house training Apprenticeships offer relevant and interesting development options for the Apprentice to take part in By supporting Off-the-Job training, an environment where learning can be explored in various ways through real-life learning is created Apprenticeships promote flexible, practical, and creative approaches to learning, encouraging others to develop 20

Apprenticeships Off-the-Job Training Practice examples of Off-the-Job training • Learning a new theory, applying it, • Facilitated sessions with and reflecting on the impact your Learning Coach • Working with other teams to extend • Completing weekly self-led knowledge of the business learning on Aptem • Research different ways to improve • Work-based projects and research, the customer experience designed to drive improvements • Receiving training on a new process • Personal development discussions and demonstrating to others, with your Line Manager to plan whilst receiving feedback new learning opportunities • Attending an internal training course • Attendance at workshops, related to the apprenticeship training days and webinars relevant to the apprenticeship • Completing research on competitors and presenting a SWOT analysis How do you know if an activity counts as Off-the-Job Training? Did you develop Did the training new skills, Did you Was the training align to and knowledge or complete the recieved solely support the This is behaviours Yes training in your Yes to support No apprentice to Yes Off-the-Job usual working throught hours (paid)? English and complete their training the training math? programme? recieved? No No Yes No This is not Off-the-Job training 21

Functional skills As part of the Apprenticeship, you’ll also need to achieve qualifications in math and English, if you don’t already have them. These are known as Functional Skills – the ‘industry transferable skills’ equivalent to holding the relevant GCSE levels. If you’ve already completed these qualifications before, you’ll be exempt so long as they meet the necessary requirements*. If you don’t have the required level, you’ll be supported by Lifetime so you can achieve these during your Apprenticeship. You just need to make sure they’re in place before you take your End-point Assessment. 22

Apprenticeships Functional Skills The levels of math and English required are: Level 2 apprenticeship Level 3-4 apprenticeships Level 1 Functional Skills or Level 2 Functional Skills or equivalent (e.g. GCSE Grade equivalent (e.g. GCSE Grade E/2) is the minimum maths and C/4) is the minimum maths and English qualification required. English qualification required. *To qualify for an exemption, you’ll be asked to evidence original copies of the certificates that meet the required level during the enrolment stage. Support for Functional Skills If you do have to complete functional skills, Lifetime offer a range of support options to help you! Over 100+ virtual Lifetime have a The BKSB Platform, classrooms are dedicated team of integrated into Aptem, English and Math hosted every week Coaches who can offers videos and to provide additional support on an ad- tutorials broken down coaching to learners hoc basis or long into bitesize learning chunks to support you term if required All functional skills Your Learning Coach exams can be sat face will give you lots of opportunities to practice to face or remotely for your exams – with in a comfortable mock papers marked environment – no and feedback given need for you to travel to a separate college or test centre 23

End-Point Assessment Your apprenticeship will be achieved on passing an End-Point Assessment [EPA]. This is your opportunity to demonstrate all of the knowledge, skills, and behaviours you have developed to an Independent Assessor. 24

Apprenticeships End-Point Assessment There are two key parts to the End-point Assessment: Pre-Assessment Phase End-Point Assessment Throughout the programme, you’ll have the Your End-Point Assessment phase begins opportunity to complete regular practice with a Planning Meeting [phone call] with assessment activities with your Learning you, your Line Manager, and the End- Coach and a full mock assessment point Assessment organisation, Innovate. at the end of your training period. You End-Point Assessment will include You’ll then enter EPA following a ‘Gateway 3-4 types of assessment which will be Discussion’ between you, your Line scheduled with an Independent Assessor Manager and Learning Coach to determine over a typical period of 3 months. whether you are ready for assessment. The Independent Assessor will then deliver your final grade, which could be a pass or distinction. If you don’t quite pass an assessment first time, you’ll receive more training and the opportunity to take it again. 25

On Programme support Successful completion of your apprenticeship is a team effort; you, your Line Manager and Learning Coach all have a part to play. By offering you this development opportunity, we are making a commitment to give you the support needed to succeed, but you must also be prepared for the challenge and ready to commit to your own development. 26

Apprenticeships On Programme support Support from your Line Manager Your Line Manager will play an important part in your development journey. Lifetime will support the delivery of the ‘knowledge’ training as well as coaching and support for your assessment, whilst your Line Manager will be required to support your development of ‘skills’ and ‘behaviours’ on-the-job. Your Line Manager will need to: Attend your ‘Meet your Coach’ enrolment session with your Learning Coach at the beginning of the apprenticeship programme. Attend progress review sessions with you and your Lifetime Coach (every 3 months) to understand your development areas and provide any additional support needed. Ensure you have time during work hours to complete independent and work-based learning activities. Provide input to your skills radar - supporting you to develop the required skills and behaviours throughout the apprenticeship. Use Aptem to track your development, sign-off progress reviews and enrolment documentation. 27

Apprenticeships On Programme support Support from your Lifetime coach Your Lifetime Coach will be your key point of contact on programme and will be on hand to guide you every step of the way. Your Learning Coach will: Schedule and deliver regular learning sessions, check Off-the-Job training, review progress and agree new learning actions with you. Maintain regular contact with you via phone, email and Aptem. Prepare you for your End-point Assessments and Functional skills exams where required. Provide regular feedback on your work and progress. Deal with enquiries and help quickly with any problems. 28

Next Steps Talk through the programmes with your Line Manager so you have a good understanding of what’s available, and which programme could support your development best. Once you have the support of your Line Manager, and are ready to commit to the Apprenticeship, please submit your nomination with the following information. Name Apprenticeship of Choice Site Email Address Phone number Line Manager’s name Line Manager’s email address Line Manager’s telephone number Submit your nomination at: partners.lifetimetraining.co.uk/prezzo 29