Nandos Apprenticeships Guide

Nando’s Varsity

Contents Introduction Pg. 3 Overview of apprenticeships Pg. 3 Benefits of the programmes Pg. 4 Career pathway Pg. 6 Programme overviews Pg. 8 End-point Assessment (EPA) Pg. 16 Functional skills Pg. 17 Roles and responsibilities Pg. 18 Online platform Pg. 20 Off-the-job training Pg. 22 Who can apply? Pg. 23 Register your interest Pg. 23 2

Introduction Heart and soul. Passion and personality. You may know us as the home of PERi-PERi goodness, but we’re actually a people-first, chicken-second kind of place. We know that our diverse and talented team work incredibly hard which is why we want to ensure you have the best development opportunities that will allow you and your teams to excel in your roles and progress with your careers. The great news is we offer apprenticeships from level 2 right through to management levels. These industry recognised apprenticeships which have been designed to develop, reinforce and enhance knowledge, skills and behaviours, will support Nandocas on their career pathway with us. Read on to learn about the benefits of these amazing opportunities, what you will gain and what to expect from our apprenticeships. Overview of apprenticeships Apprenticeships are work-based training programmes that will enhance the skills needed to succeed in our business. They support a whole range of roles and are designed to meet our business needs. This means that our Nandocas can put their skills into practice daily at work, whilst gaining a nationally recognised apprenticeship. Learners will work towards an End- point Assessment (EPA), which is undertaken at the end of the programme with an independent awarding organisation. WHO IS LIFETIME TRAINING? Lifetime Training is an award-winning external training provider who will be delivering the apprenticeship training in partnership with Nando’s. Lifetime Training has been delivering apprenticeship training for over 25 years and have a learner satisfaction score of 91%, one of the highest in the country. Their experience will deliver quality and innovative training to make sure you get the most out of your apprenticeship. 3

Benefits of the Programmes 1 Brings the latest industry knowledge and practice into the business 2 Clear career pathways for Nandocas to progress 3 Take on new challenges and build your confidence 4 Use a variety of methods to help you learn 5 Achieve a nationally recognised apprenticeship in your chosen standard 6 Earn as you learn! We will fund the apprenticeship whilst you continue to earn your normal wage 4

What’s on offer?

Career pathway for our Restaurant Nandocas Hospitality Team Member Hospitality Supervisor Level 2 Level 3 or or Production Chef Senior Production Chef Level 2 Level 3 14 mths + 14 mths + End-point Assessment End-point Assessment For griller, host, cashier For Supervisors and Kitchen and co-odinator Supervisors 6

Hospitality Manager Operations Departmental Level 4 Manager Level 5 16 mths + 15 mths + End-point End-point Assessment Assessment For Patraos and For Patraos of high revenue Assistant Managers stores and Regional Managers 7

Hospitality Team Member Level 2 PROGRAMME LENGTH: 14 months (plus up to 3 months End-point Assessment period) WHO’S IT FOR: This apprenticeship is for our Cashiers, Hosts, and Coordinators. HOW’S IT DELIVERED: Facilitated learning, self study, virtual sessions. WHAT’S COVERED: C ustomer B usiness P eople F irst line supervision 8

Production Chef Level 2 PROGRAMME LENGTH: 14 months (plus up to 3 months End-point Assessment period) WHO’S IT FOR: This apprenticeship is for our grillers. HOW’S IT DELIVERED: Facilitated learning, self study, virtual sessions. WHAT’S COVERED: Kitchen Operations N utrition L egal and governance P eople B usiness P ersonal Development 9

Hospitality Supervisor Level 3 PROGRAMME LENGTH: 14 months (plus up to 3 months End-point Assessment period) WHO’S IT FOR: This apprenticeship is for our Senior Chefs. HOW’S IT DELIVERED: Facilitated learning, self study, virtual sessions. WHAT’S COVERED: B usiness Legislation and Procedures B usiness Operations P eople, Roles and Responsibilities P eople, Performance and Management C ustomer L eadership M anagement Skills 10

Senior Production Chef Level 3 PROGRAMME LENGTH: 14 months (plus up to 3 months End-point Assessment period) WHO’S IT FOR: This apprenticeship is for our Senior Chefs. HOW’S IT DELIVERED: Facilitated learning, self study, virtual sessions. WHAT’S COVERED: K itchen Operations N utrition Business/Commercial People Legal & Governance Business Technology Commercial objectives 11

Hospitality Manager Level 4 PROGRAMME LENGTH: 16 months (plus up to 3 months End-point Assessment period) WHO’S IT FOR: This apprenticeship is for our Patraos, Deputy Patraos and Head Chefs. HOW’S IT DELIVERED: Facilitated learning, self study, virtual sessions. WHAT’S COVERED: L eadership S trategy M arketing R ecruitment P erformance and Risk Management 12

Operations Departmental Manager Level 5 Including CMI certificate in Management and Leadership Level 5 PROGRAMME LENGTH: 15 months (plus up to 3 months End-point Assessment period) WHO’S IT FOR: This apprenticeship is for our Regional Managers. HOW’S IT DELIVERED: Development workshops delivered at the Manufacturing Technology Centre in Coventry or Green Park in Reading: 11 x 2 hour online workshops V irtual practice assessment sessions 5 x 2 day skills development workshops EPA Mock assessments Virtual coaching sessions every 8 weeks WHAT’S COVERED: R ecruitment Leadership Performance and S trategy Risk Management Marketing 13

Development Career Pathway for Central Support Nandocas Level 2 Level 3 For individuals who are learning in their Suited to individuals with more role and have potential to develop experience and responsibility Customer Service Level 2 Customer Service Level 3 Business Administrator Level 3 Learning and Development Practitioner Level 3 Data Technician Level 3 HR Support Level 3 Team Leader Supervisor Level 3 14

Level 4 Delivered by INTEQUAL For individuals who are experienced in Level 5 their role and have a level of seniority Suited to individuals in senior and strategic positions who have influence over key business decisions Data Analyst Level 4 Learning and Development Consultant Associate Project Manager Level 4 Level 5 HR Consultant Partner Level 5 Operations Departmental Manager Level 5 Coaching Professional Level 5 15

End-point Assessment (EPA) Towards the end of the programme the learner will need to showcase the knowledge, skills and behaviours they have developed to an independent assessor. The assessor will deliver their final grade, which could be a pass, merit or distinction dependent on the programme. Following a mock assessment, the learner, manager and the Learning Coach will agree whether they are ready to take the End-point Assessment. Once agreed, the apprentice, manager, the trainer and assessor will meet to build relationships and discuss requirements and plans for the EPA. 16

Functional Skills As part of the apprenticeship the learner will also need to achieve qualifications in maths and English, if they don’t already have them. These are known as Functional Skills – the ‘industry transferable skills’ equivalent to holding the relevant GCSE levels. If the learner has already completed these qualifications before, they will be exempt so long as they meet the necessary requirements.* If the learner doesn’t have the required level they will be supported by Lifetimes Training’s specialist English and maths coaches. They just need to make sure they’re in place before they take their End-point Assessment. The levels of maths and English required are: G CSE Grade A*-C/9-4 in maths and English L evel 2 Functional Skills or equivalent * To qualify for an exemption, they will need to present original copies of the certificates that meet the required level to their trainer at the induction visit. 17

Roles & Responsibilities Line Managers Line Managers will play an important part in their team members development. Lifetime will support the delivery of the ‘knowledge’ training as well as practice assessments. Manager’s will support development of the ‘skills’ and ‘behaviours’ on the job. Line Managers will: B e present for progress review visits with the learner and the trainer S upport to achieve on-the-job skills C oach the learner in the workplace and ensure behaviours are aligned to the programme E nsure the learner is given adequate time during work hours to complete off-the-job training B e available to attend the End-point Assessment activities U pdate Lifetime Training of any changes of circumstances (e.g. change of role) and approve any requested appointment changes N otify the coach if a visit needs to be cancelled or rebooked 18

Learners We want to support the team member to succeed. The learner must be well prepared for the challenge and ready to commit to the apprenticeship. The learner will need to: S ign a training plan to outline their commitment to the programme B e motivated to learn, develop and implement new skills and knowledge C omplete off-the-job within agreed timescales Complete learning reviews on Aptem A ttend progress review sessions Learning Coach The learner will have one-to-one support from a dedicated, qualified Lifetime coach. They are the delivery experts who will help the team member to develop skills, provide coaching and support assessment. They will: M eet the learner every other month to check off-the-job training, review progress and agree new learning actions M aintain regular contact with the learner via video/phone calls/ email and with their manager throughout the programme S upport and coach throughout the apprenticeship P rovide the learner with visibility of their progress Additional Lifetime Support is offered for those who are going through separate Functional Skills and can provide face-to-face and distance learning support if required. 19

High-quality online platform Learner O ne system, one login E asy direct communications with Coach C lear learning plans 20

HR Manager N o more paperwork Live real-time Instantly see reporting how learners are progressing Monitor KPIs V isibility of independent and off- View progression by the-job learning cohort, programme or site 21

Off-the-job training The learner will need to be allocated time for off-the-job training. Off-the- job training is defined as ‘learning that’s undertaken outside of the normal day-to-day working environment and leads towards the achievement of an apprenticeship’. Off-the-job training does not mean time away from the workplace and is best viewed as ‘dedicated development time’. Whilst on programme, it is a requirement that 6 hours a week of your working time is dedicated to off- the-job training, to ensure you are supported through your training at work and you embed your new learning into your role. This includes: Training, coaching and E-learning or using mentoring sessions relevant online resources led by Managers and Lifetime Training Time with a manager or Engaging in work-based a colleague teaching you activity projects and how to complete a skilled reflection exercises task or learn a procedure in the workplace Working through relevant Shadowing an experienced Nando’s training resources Nandoca or Patrao Going through skills Completing monthly checklists and engaging online learning on the in feedback sessions Lifetime platform 22

Who can apply? To be eligible for an apprenticeship, the learner will need to meet the following criteria: A ged 16+ years - there is no upper age limit W orks a minimum of 16 hours per week M ust not be in any other form of education or training such as college or university H ave been an EU/UK resident for a minimum of 3 years D oesn’t have a qualification at the same level or above in a similar discipline H as discussed and had approval from their Line Manager Register your interest Register your interest: partners.lifetimetraining.co.uk/nandos If you have any questions or would like any more information email: [email protected] 23

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