Prezzo – Support Centre Guide

Apprenticeships ‘Best in Role’ In partnerhsip with Support Centre Guide

Contents 3 Welcome 4 Programmes 22 Delivery 24 Aptem 26 Off-the-Job Training 30 Functional skills 32 End-Point Assessment 34 On Programme support 37 Next Steps 2

Apprenticeships Welcome Welcome to Apprenticeships at Prezzo Whether it’s taking your first steps Apprenticeships combine learning in the in management or developing in your workplace with independent specialty, we’re committed to supporting self-study, known as Off-the-Job Training. your career development. Apprenticeships This is all completed during your working provide a fantastic opportunity to gain a hours which means that you can put nationally recognised qualification, learn your new knowledge into practice daily more about the hospitality sector, and at work and learn while you earn. reach your full potential with Prezzo. This guide will explain everything you We’ve partnered with Lifetime, one of need to know about apprenticeships, the UK’s leading training providers, to including how to find out if you are eligible offer a wide range of apprenticeship to take part, what programme might programmes that’ll give you the knowledge, be right for you, and most importantly, skills, and tools to grow. With specialist how the programmes are delivered. industry experts providing the training, Read on to find out more and begin your Lifetime are committed to helping unlock development journey with Prezzo. potential through apprenticeships. 3

The truth about apprenticeships Apprenticeships are often thought of as development options exclusively for young people who are new into workplace, but that isn’t the case. People of all ages and at all stages in their careers, right up to senior Line Managers are encouraged to learn through apprenticeships as it’s recognised that on the job learning is the most effective way to upskill and implement new behaviours or skills. Here are some facts about apprenticeships you may not be aware of: • There’re no age limits to who can complete an apprenticeship • Both established team members and new recruits can achieve an apprenticeship • Doing an apprenticeship won’t mean you take a cut in pay • If you have a higher-level qualification such as a degree, you can still complete an apprenticeship, provided that your existing qualification is in an unrelated subject • Programmes take a minimum of 15 months to complete (including your assessments) but can be longer, depending on the level and your working hours • Includes qualifications in math and English – if you don’t already have these – known as Functional Skills 4

Apprenticeships Who can take part? To be eligible for an apprenticeship, you’ll need to meet the following criteria: • You’ll have passed your probation. • Been an EEA/ UK resident for the past 3 years. • Work 16+ hours per week. • Have the support of your Line Line Manager. • You’ll not be in any other form of education, such as another apprenticeship, college, or university. • Don’t have a qualification at the same level or above in a similar subject area. Depending on the apprenticeship you apply for, there may be some other requirements for enrolment, such as the role you’re in or your responsibilities. 5

Support Centre Programmes Customer Service HR Support LandD Practitioner Practitioner Level 2 Level 3 Level 3 Customer Service Specialist Level 3 HR Consultant LandD Consultant Level 5 Level 5 Business Administrator Level 3 Coaching Associate Project Digital Marketer Professional Level 5 Line Manager Level 4 Level 3 Team Leader Data Technician Information Supervisor Level 3 Level 3 Communications Technician Level 3 Operations Data Analyst Software Developer Departmental Line Level 4 Level 4 Manager Level 5 6

Apprenticeships Support Centre Programmes Customer Service Practitioner Level 2 Programme length How is the apprenticeship delivered? 13 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period and in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. People developing in a customer facing role who communicate regularly with Independent learning activities, self-study customers via various channels. and work-based activities completed between Learning Coach sessions, known Modules as Off-the-Job training. • Know your Customer • Customer Communication Quarterly progress reviews with your • The Customer Experience Learning Coach and Line Line Manager to • Support your Customer with support your development Products and Services Practice and Mock assessments • Understand your Organisation throughout the programme to boost your • Policies and Procedures confidence and prepare you for end point • Your Role and Responsibilities assessment • Teamwork • Regulations and Legislation End-point assessment • Learner Showcase • 2 hour practical observation • 60 minute professional discussion Equivalent to 5 GCSE’s 7

Apprenticeships Support Centre Programmes Customer Service Specialist Level 3 Programme length How is the apprenticeship delivered? 14 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period and in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. Customer service experts, responsible for dealing with more complex or technical Independent learning activities, self-study requests, complaints, and queries. and work-based activities completed between Learning Coach sessions, known Modules as Off-the-Job training. • Customer Insights • Positive Customer Experience Quarterly progress reviews with your • Customer Service Performance Learning Coach and Line Line Manager to • Customer Journey support your development • Ownership and Responsibility • Working with Customers Practice and Mock assessments • Business Focused Service throughout the programme to boost your • Culture and Environmental Awareness confidence and prepare you for end point • Develop Self assessment • Teamwork • Equality, Diversity and Legislation End-point assessment • 60 minute project presentation and interview • 60 minute practical observation • 60 minute professional discussion Equivalent to 2 A-Levels 8

Apprenticeships Support Centre Programmes Business Administration Level 3 Programme length How is the apprenticeship delivered? 14 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period and in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. Those who have experience in Independent learning activities, self-study an administrative role, looking to and work-based activities completed maintain and improve administrative between Learning Coach sessions, known services by enhancing key skills in a as Off-the-Job training. variety of administrative areas. Quarterly progress reviews with your Learning Coach and Line Line Manager to Modules support your development • Personal Development Practice and Mock assessments • Interpersonal Skills and Communication throughout the programme to boost your • Planning and Organising confidence and prepare you for end point • Team Building and Personal Skills assessment • Organisation and Business End-point assessment • 30 minute project presentation Fundamentals • 60 minute multiple choice test • Value of Skills • 60 minute professional discussion • Managing own Performance • Process Management Equivalent to • Project Management 2 A-Levels • Stakeholder Requirements and External Factors • Quality Assurance • Record and Document • Regulations, Policies and Procedures 9

Apprenticeships Support Centre Programmes HR Support Level 3 How is the apprenticeship delivered? One-to-one sessions delivered virtually, Programme length and in the workplace as required, with a 14 months plus an additional specialist Learning Coach for 1-2 hours, End-point Assessment period every 4-8 weeks. Who’s it for? Independent learning activities, self-study People Professionals that deliver front and work-based activities completed line support to Line Line Manager’s between Learning Coach sessions, known and employees. Their work is likely to as Off-the-Job training. include handling day-to-day queries, providing HR advice and working Quarterly progress reviews with your on a range of HR processes whilst Learning Coach and Line Line Manager to ensuring they always comply with support your development company policy and current law. Practice and Mock assessments Modules throughout the programme to boost your • Personal Development confidence and prepare you for end point • Effective People Professionals assessment • Your Role in the Organisation • People Analytics End-point assessment • Employee Relations • 3,000 word consultative project • Business Partnering • 60-75 minute professional discussion • Career Development For an additional fee, Lifetime offer Equivalent to the industry recognised CIPD L3 2 A-Levels Certificate in People Practice 10

Apprenticeships Support Centre Programmes HR Consultant Level 5 Programme length How is the apprenticeship delivered? 17 months plus an additional In a cohort, with 2 x two-day residential End-point Assessment period skills workshops and webinars to bring learning to life. Who’s it for? People professionals who are involved One-to-one sessions delivered virtually, in providing solutions to people and in the workplace as required, with a challenges within a business, giving specialist Learning Coach for 1-2 hours, advice to Line Line Managers and every 4-8 weeks. others about HR matters. They’re likely to be in a middle to senior level role. Independent learning activities, self-study and work-based activities completed Modules between Learning Coach sessions, known • Professional Behaviours as Off-the-Job training. and Valuing People Quarterly progress reviews with your • Organisational Performance Learning Coach and Line Line Manager to support your development and Culture in Practice • Talent Management and Practice and Mock assessments throughout the programme to boost your Workforce Planning confidence and prepare you for end point • Evidence-based Practice assessment • Employment Relationship Management • Reward for Performance End-point assessment • 5,000 word consultative project and Contribution • 60-75 minute professional discussion Apprentices will also achieve Equivalent to the internationally recognised a Foundation CIPD Level 5 Associate Diploma Degree in People Management 11

Apprenticeships Support Centre Programmes L&D Practitioner Level 3 Programme length How is the apprenticeship delivered? 13 months plus an additional In a cohort, with 2 x online group End-point Assessment period showcases to prepare for assessments. Who’s it for? One-to-one sessions delivered virtually, People working as learning and and in the workplace as required, with a development (LandD) practitioners specialist Learning Coach for 1-2 hours, in organisations across the private, every 4-8 weeks. public and third sectors. Delegates will support the LandD function to Independent learning activities, self-study contribute to, and influence improved and work-based activities completed performance in the workplace at an between Learning Coach sessions, known individual, team and organisation level. as Off-the-Job training. Modules Quarterly progress reviews with your • Personal Development Learning Coach and Line Line Manager to • The People Professional support your development • Developing as a LandD Practitioner • LandD in a Business Context Practice and Mock assessments • Developing a Learning Culture throughout the programme to boost your • Facilitating LandD confidence and prepare you for end point • Managing Information and Technology assessment End-point assessment • Written Work-based project with 60-minute professional discussion • 20-minute Learner journey presentation with Q&A For an additional fee, Lifetime offer Equivalent to the industry recognised CIPD L3 2 A-Levels Certificate in People Practice 12

Apprenticeships Support Centre Programmes L&D Consultant Level 5 Programme length How is the apprenticeship delivered? 17 months plus an additional In a cohort, with a 1 x two-day residential End-point Assessment period skills workshop, webinars and online group showcases to bring learning to life. Who’s it for? Experienced LandD professionals One-to-one sessions delivered virtually, managing a team and leading training and in the workplace as required, with a delivery, projects, organising budgets, and specialist Learning Coach for 1-2 hours, measuring impact and value of training. every 4-8 weeks. Modules Independent learning activities, self-study • People Professional Culture and work-based activities completed • Organisational Performance between Learning Coach sessions, known • Supporting Self-directed as Off-the-Job training. and Social Learning Quarterly progress reviews with your • Evidence-based Practice Learning Coach and Line Line Manager to • Designed to Create Value support your development • Personalised and Performance-focused Practice and Mock assessments throughout the programme to boost your confidence and prepare you for end point assessment End-point assessment • 5,000 word work-based project with 75-minute professional discussion • 15 minute presentation with 15 minute Q&A based on learner journal For an additional fee, Lifetime offer the Equivalent to internationally recognised CIPD Level a Foundation 5 Associate Diploma in Organisational Degree Learning and Development 13

Apprenticeships Support Centre Programmes Coaching Professional Level 5 Programme length leadership/ motivation, and creative 14 months plus an additional coaching. In a cohort, with group webinars End-point Assessment period and online group showcases to bring learning to life. Who’s it for? One-to-one sessions virtually, and in the Someone in a coaching role with profound workplace as required, with a specialist listening and questioning skills who Learning Coach for 1-2 hours, every 4-8 engages individuals to identify their weeks. goals and increase performance. Independent learning activities, self-study and work-based activities completed Modules between Learning Coach sessions, known • Your Positive Impact as Off-the-Job training. • What is Coaching Quarterly progress reviews with your • The Mind Wonder Learning Coach and Line Line Manager to • Reflections and Preparation for EPA support your development • Structuring Sessions Practice and Mock assessments • Budding Emotions throughout the programme to boost your • Communication Counts confidence and prepare you for end point • Awareness and Interventions assessment • Emerging in Culture and High Values End-point assessment • Leading Coaching Outcomes • 2 hour coaching observation How is the apprenticeship delivered? (2 coachees - 1 hour each) In a cohort, with interactive webinars and with 20 minute Q&A virtual triad coaching sessions to bring • 60 minute interview supported learning to life. by portfolio of evidence • 90 multiple choice test Triads are practical sessions held in groups with 40 questions of three which encompass coaching protocols, ethics and processes. These Equivalent to sessions include triads on contracting, a Foundation questioning, feedback, wellbeing/ resilience, Degree 14

Apprenticeships Support Centre Programmes Team Leader Supervisor Level 3 Programme length How is the apprenticeship delivered? 14 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period and in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. First-line Line Line Manager’s, looking to Independent learning activities, self-study grow and develop business operations and work-based activities completed and Line Line Managerial skills to become between Learning Coach sessions, known an effective, well-rounded leader. as Off-the-Job training. Quarterly progress reviews with your Modules Learning Coach and Line Line Manager to • Personal Development support your development • People Skills Practice and Mock assessments • Communication throughout the programme to boost your • Managing Performance confidence and prepare you for end point • Planning an Operational Plan assessment • Implementing an Operational Plan End-point assessment • Building Relationships • 50 minute presentation with Q&A • Evaluating an Operational Plan • 60 minute professional discussion • Planning a Project • Implementing and Evaluating a Project with portfolio of evidence • Finance Includes Level 3 CMI Equivalent to Certificate in Management 2 A-Levels and Leadership 15

Apprenticeships Support Centre Programmes Operations/Departmental Line Manager Level 5 Programme length How is the apprenticeship delivered? 14 months plus an additional In a cohort, with 5 x two-day residential End-point Assessment period skills workshops and webinars to bring learning to life. Who’s it for? Senior-level professionals who manage One-to-one sessions delivered virtually, Line Line Manager’s, teams, and projects and in the workplace as required, with a and achieve goals and objectives as part of specialist Learning Coach for 1-2 hours, the delivery of the organisation’s strategy. every 4-8 weeks. Modules Independent learning activities, self-study • Leading Leaders and work-based activities completed • Personal Development between Learning Coach sessions, known • Influencing and Communication as Off-the-Job training. • Recruitment • Performance Management Quarterly progress reviews with your • Leading Change Learning Coach and Line Line Manager to • Operational Management support your development • Finance Management • Project Management Practice and Mock assessments throughout the programme to boost your Equivalent to Includes Level 5 confidence and prepare you for end point a Foundation CMI Certificate assessment in Management Degree and Leadership End-point assessment • 4,000 Word project proposal with 20-minute presentation and 40-minute Q&A • 60-minute Professional discussion with portfolio of evidence (minimum 20 pieces of evidence) 16

Apprenticeships Support Centre Programmes Associate Project Line Manager Level 4 Programme length How is the apprenticeship delivered? 14 months plus an additional In a cohort, with 8 group webinars to bring End-point Assessment period learning to life. Who’s it for? One-to-one sessions virtually, and in the People who manage or lead projects, plan workplace as required, with a specialist the time, cost and quality of a project, Learning Coach for 1-2 hours, every 4-8 identify risk or opportunity, maintain weeks. schedules and plan implementation. Independent learning activities, self-study Modules and work-based activities completed • Personal Development between Learning Coach sessions, known • Leadership as Off-the-Job training. • Project Management • Governance Quarterly progress reviews with your • Stakeholder and Communications Learning Coach and Line Line Manager to support your development Management • Resource Management Practice and Mock assessments • Business Case and Project Finance throughout the programme to boost your • Scope and Quality Management confidence and prepare you for end point • Risk and Issue Management assessment • Consolidated Planning and End-point assessment Schedule Management • 60-minute Portfolio presentation • Contract Management and Procurement • 60-minute Professional discussion Equivalent Includes APM to a Higher Certificate in Associate National Project Management Certificate and APM Student Membership (no extra cost) 17

Apprenticeships Support Centre Programmes Data Technician Level 3 Programme length How is the apprenticeship delivered? 15 months plus an additional In a cohort, with skills days and webinars End-point Assessment period delivered virtually. Who’s it for? One-to-one sessions virtually with a Any role that handles large amounts of specialist Learning Coach. data or performs basic level data analytics. Independent learning activities, self-study Modules and work-based activities completed • Intro to Data Analytics between Learning Coach sessions, known • Big Data Tools as Off-the-Job training. • Excel – Perform End-to-End Analysis • Data Design Quarterly progress reviews with your • Data Collection Learning Coach and Line Line Manager to • Data Cleaning support your development • Data Preparation • Data Analysis Practice and Mock assessments • Data Visualisation throughout the programme to boost your • Data Communication confidence and prepare you for end point • Stakeholder Management assessment • Data Management End-point assessment • Two scenario demonstrations on data gathering and data analysis and validation • Professional discussion with evidence of portfolio Equivalent to 2 A-Levels 18

Apprenticeships Support Centre Programmes Data Analyst Level 4 How is the apprenticeship delivered? In a cohort, with group portfolio workshops Programme length and two x 2 hour weekly online learning 16 months plus an additional sessions. End-point Assessment period One-to-one sessions virtually with a Who’s it for? specialist Learning Coach For those working in a role that handles large amounts of data, Independent learning activities, self-study covering databases, types of data and work-based activities completed and advanced analysis techniques. between Learning Coach sessions, known as Off-the-Job training. Modules • Introduction to Data Analytics Regular progress reviews with your • Databases Learning Coach and Line Line Manager to • Python and R support your development • Advanced Analytics and Big Data • Operationalising Data Analytics Practice and Mock assessments throughout the programme to boost your Added value confidence and prepare you for end point The apprenticeship can be enriched assessment by choosing from a range of industry certifications to complete End-point assessment after the apprenticeship. • Project with presentation Microsoft and questioning • Designing and implementing a Data • Professional discussion Science solution on Microsoft Azure underpinned by a portfolio • Data Engineering on Microsoft Azure • Microsoft Azure Data Fundamentals Delivered by Equivalent • Microsoft Customer Data Platform Specialist Intequal to a Higher Microsoft Power BI Data Analyst National Certificate ITIL • ITIL Project Management 19

Apprenticeships Support Centre Programmes Digital Marketer Level 3 Programme length How is the apprenticeship delivered? 14 months plus an additional In a cohort, with bi-weekly online learning End-point Assessment period sessions. Who’s it for? One-to-one sessions virtually with a People who would like to develop the specialist Learning Coach skills and knowledge required to begin a career as a Marketing Assistant, Co- Independent learning activities, self-study ordinator, Executive or similar role. and work-based activities completed between Learning Coach sessions, known Modules as Off-the-Job training. • Marketing Principles • Digital Marketing Business Principles Regular progress reviews with your • Principles of Coding Learning Coach and Line Line Manager to • Google Analytics support your development Equivalent to Delivered by Practice and Mock assessments 2 A-Levels Intequal throughout the programme to boost your confidence and prepare you for end point assessment End-point assessment • Knowledge Modules • Summative Portfolio • Employer Reference • Synoptic Project • Interview 20

Apprenticeships Support Centre Programmes Information Communications Technician Level 3 Programme length Specialist Pathways 13 months plus an additional Learners must choose one of the three End-point Assessment period following pathways relevant to their role at the beginning of their programme. Who’s it for? For those working in a role that deals • Digital Communications Technician with communications and wishes • Network Technician to improve their knowledge to help • Support Technician internal/external customers How is the apprenticeship delivered? Modules In a cohort, with group portfolio workshops • Computer Architecture and Security and two x 2 hour weekly online learning • Introduction to Networking sessions. and Cloud Services One-to-one sessions virtually with a • Business and Communication specialist Learning Coach Added value Independent learning activities, self-study The apprenticeship can be enriched and work-based activities completed by choosing from a range of industry between Learning Coach sessions, known certifications. Workshops, one- as Off-the-Job training. to-one sessions, and self-learning materials are provided so learners Regular progress reviews with your can progress at their own pace Learning Coach and Line Line Manager to support your development Microsoft • Microsoft 365 Fundamentals Practice and Mock assessments • Microsoft Azure Administrator throughout the programme to boost your confidence and prepare you for end point CompTIA assessment • CompTIA A+ Core Series • CompTIA IT Fundamentals+ End-point assessment • CompTIA Cloud+ • Project with presentation Equivalent to Delivered by and questioning 2 A-Levels Intequal • Professional discussion underpinned by a portfolio 21

Apprenticeships Support Centre Programmes Software Developer Level 4 Programme length How is the apprenticeship delivered? 16 months plus an additional In a cohort, with group portfolio workshops End-point Assessment period and two x 2 hour weekly online learning sessions. Who’s it for? For those who are further into their career One-to-one sessions virtually with a and wish to explore advanced modern specialist Learning Coach programming techniques, extending their knowledge on multi-platform software. Independent learning activities, self-study and work-based activities completed Modules between Learning Coach sessions, known • Modern Programming as Off-the-Job training. • Advanced Databases • Development Methodologies Regular progress reviews with your • Human Computer Interaction Learning Coach and Line Line Manager to • Software Testing support your development Added value Practice and Mock assessments The apprenticeship can be enriched throughout the programme to boost your by choosing from a range of industry confidence and prepare you for end point certifications. Workshops, one- assessment to-one sessions, and self-learning materials are provided so learners End-point assessment can progress at their own pace • Work based project with questioning • Professional discussion Microsoft • Developing Solutions for Microsoft Azure underpinned by a portfolio • Designing and implementing Microsoft • DevOpsSolutions Delivered by Equivalent • Microsoft Azure AI Fundamental Intequal to a Higher ITIL National • ITIL Project Management Certificate 22

Apprenticeships Support Centre Programmes 23

Delivery You’ll be supported by a Learning Coach for the duration of your programme. They’ll be there every step of the way to guide you through your learning, answer questions, and prepare you for your End-point Assessments. 24

Apprenticeships Delivery Enrolment and Meeting your Coach Progress Reviews Once you apply for an apprenticeship, You, your Line Manager, and Learning you’ll be invited to begin your enrolment Coach will formally review your progress journey. After your Welcome Call from every 12 weeks. This will give you the Lifetime, you’ll be sent an email to enrol chance to see how you have developed on to Aptem where you’ll complete and agree your next steps on the your pre-enrolment assessments. This programme. This will also support your Line includes maths and English assessments Manager to plan in further development as well as an eligibility questionnaire. opportunities for the coming months. Next, you and your Line Manager will be Feedback invited to attend your enrolment meeting You and your Line Manager will receive and your first coaching session. Your helpful feedback and development Learning Coach will tailor your learning activities following each Learning Coach plan based on your experience and skills. session. Your learning plan is tailored to One-to-one Coaching Sessions support you through your apprenticeship Once enrolled, you’ll have one-to-one journey. Your Line Manager will be able to sessions with your Learning Coach every see your progression on the Aptem system 4-6 weeks. These will take place remotely too, so they know how best to support you. over Zoom, with face-to-face visits in End Point Assessment your workplace as required. In between Once you’ve finished all the elements of sessions, your Learning Coach will provide your learning plan, you’ll complete your final support via phone, email and Aptem. assessments – this is known as an End- Independent Learning point Assessment. This typically takes place Self-study is set between each session over a 3-month period. You’ll receive your with your Learning Coach. This is grouped final grade and certificate on successful into monthly bite-size activities within completion of your apprenticeship. your learning plan. You’ll access and complete all your learning via Lifetime’s For many apprenticeships, we offers online learning platform, Aptem. You’ll Webinars and Skills Days to enhance also be set regular work-based activities to complete, helping you to apply and the programme. You’ll be expected evidence all your learning in your role. This to attend these throughout your is referred to as Off-the-Job training. time on the apprenticeship. This could potentially include travel, so be sure to factor that into your schedule when enrolling. 25

Aptem 26

Apprenticeships Aptem Aptem is Lifetime’s online learning platform used to deliver and track your learning throughout the course. • All your learning is set out into manageable monthly learning topics • Aptem hosts a variety of interactive resources and activities to suit different learning styles • The helpful dashboard allows you to view your progress, track your Off-the-Job hours and highlights any upcoming or overdue learning activities • With Aptem you can send and receive messages from your Learning Coach and view your scheduled training sessions • Aptem offers a safe place to upload and store all completed work For Line Line Managers Those completing Aptem not only provides Learners with a seamless programmes delivered experience for you, from enrolment to by INTEQUAL will use End-point Assessment, but it is also designed to make a different platform to your Line Line Managers’ role easier in supporting complete their learning. your development. Aptem provides a real-time view of your progress so Line Line Managers can see exactly how you are progressing, meaning they can support you more throughout your apprenticeship journey. 27

Off-the-Job Training As part of your apprenticeship, you’re entitled to 6 working hours per week committed to learning and development. This is known as ‘Off-the-Job training’. 28

Apprenticeships Off-the-Job Training Off-the-Job Training Includes any learning Supports your Is in place to ensure or training completed development and you have opportunities leads towards the outside of your achievement of the to embed learning day-to-day your programme in your role working duties Off-the-Job training does not mean time away from the workplace. Instead, it is best viewed as ‘dedicated development time’. Your Lifetime Coach will work with you to suggest activities to enhance your programme and support you to put your learning into practice. 29

Apprenticeships Off-the-Job Training What are the benefits? There are many reasons to support Off-the-Job training with apprenticeships as it beneficial to both the apprentice, the wider team, and the organisation. Off-the-Job training gives apprentices a better understanding of overall knowledge, skills and behaviours required in the wider industry Lifetime provides access to a wealth of learning material which can support and enhance in house training Apprenticeships offer relevant and interesting development options for the Apprentice to take part in By supporting Off-the-Job training, an environment where learning can be explored in various ways through real-life learning is created Apprenticeships promote flexible, practical, and creative approaches to learning, encouraging others to develop 30

Apprenticeships Off-the-Job Training Practice examples of Off-the-Job training • Learning a new theory, applying it, • Facilitated sessions with and reflecting on the impact your Learning Coach • Working with other teams to extend • Completing weekly self-led knowledge of the business learning on Aptem • Research different ways to improve • Work-based projects and research, the customer experience designed to drive improvements • Receiving training on a new process • Personal development discussions and demonstrating to others, with your Line Manager to plan whilst receiving feedback new learning opportunities • Attending an internal training course • Attendance at workshops, related to the apprenticeship training days and webinars relevant to the apprenticeship • Completing research on competitors and presenting a SWOT analysis How do you know if an activity counts as Off-the-Job Training? Did you develop Did the training new skills, Did you Was the training align to and knowledge or complete the recieved solely support the This is behaviours Yes training in your Yes to support No apprentice to Yes Off-the-Job usual working throught hours (paid)? English and complete their training the training math? programme? recieved? No No Yes No This is not Off-the-Job training 31

Functional skills As part of the Apprenticeship, you’ll also need to achieve qualifications in math and English, if you don’t already have them. These are known as Functional Skills – the ‘industry transferable skills’ equivalent to holding the relevant GCSE levels. If you have already completed these qualifications before, you’ll be exempt so long as they meet the necessary requirements*. If you don’t have the required level, you’ll be supported by Lifetime so you can achieve these during your Apprenticeship. You just need to make sure they’re in place before you take your End-point Assessment. 32

Apprenticeships Functional Skills The levels of math and English required are: Level 2 apprenticeship Level 3-4 apprenticeships Level 1 Functional Skills or Level 2 Functional Skills or equivalent (e.g. GCSE Grade equivalent (e.g. GCSE Grade E/2) is the minimum maths and C/4) is the minimum maths and English qualification required. English qualification required. *To qualify for an exemption, you’ll be asked to evidence original copies of the certificates that meet the required level during the enrolment stage. Support for Functional Skills If you do have to complete functional skills, Lifetime have a range of support options to help you! Over 100+ virtual Lifetime have a The BKSB Platform, classrooms are dedicated team of integrated into Aptem, English and maths hosted every week Coaches who can offers videos and to provide additional support on an ad- tutorials broken down coaching to learners hoc basis or long into bitesize learning chunks to support you term if required All Functional Skills Your Learning Coach exams can be sat face will give you lots of opportunities to practice to face or remotely for your exams – with in a comfortable mock papers marked environment – no and feedback given need for you to travel to a separate college or test centre 33

End-Point Assessment Your apprenticeship will be achieved on passing an End-Point Assessment [EPA]. This is your opportunity to demonstrate all of the knowledge, skills, and behaviours you have developed to an Independent Assessor. 34

Apprenticeships End-Point Assessment There are two key parts to the End-point Assessment: Pre-Assessment Phase End-Point Assessment Throughout the programme, you’ll have the Your End-Point Assessment phase begins opportunity to complete regular practice with a Planning Meeting [phone call] with assessment activities with your Learning you, your Line Manager, and the End- Coach and a full mock assessment point Assessment organisation, Innovate. at the end of your training period. You End-Point Assessment will include You’ll then enter EPA following a ‘Gateway 3-4 types of assessment which will be Discussion’ between you, your Line scheduled with an Independent Assessor Manager and Learning Coach to determine over a typical period of 3 months. whether you are ready for assessment. The Independent Assessor will then deliver your final grade, which could be a pass or distinction. If you don’t quite pass an assessment first time, you’ll receive more training and the opportunity to take it again. 35

On Programme support Successful completion of your apprenticeship is a team effort; you, your Line Manager and Learning Coach all have a part to play. By offering you this development opportunity, we are making a commitment to give you the support needed to succeed, but you must also be prepared for the challenge and ready to commit to your own development. 36

Apprenticeships On Programme support Support from your Line Manager Your Line Manager will play an important part in your development journey. Lifetime will support the delivery of the ‘knowledge’ training as well as coaching and support for your assessment, whilst your Line Manager will be required to support your development of ‘skills’ and ‘behaviours’ on-the-job. Your Line Manager will need to: Attend your ‘Meet your Coach’ enrolment session with your Learning Coach at the beginning of the apprenticeship programme. Attend progress review sessions with you and your Lifetime Coach (every 3 months) to understand your development areas and provide any additional support needed. Ensure you have time during work hours to complete independent and work-based learning activities. Provide input to your skills radar - supporting you to develop the required skills and behaviours throughout the apprenticeship. Use Aptem to track your development, sign-off progress reviews and enrolment documentation. 37

Apprenticeships On Programme support Support from your Lifetime coach Your Lifetime Coach will be your key point of contact on programme and will be on hand to guide you every step of the way. Your Learning Coach will: Schedule and deliver regular learning sessions, check Off-the-Job training, review progress and agree new learning actions with you. Maintain regular contact with you via phone, email and Aptem. Prepare you for your End-point Assessments and Functional Skills exams where required. Provide regular feedback on your work and progress. Deal with enquiries and help quickly with any problems. 38

Next Steps Talk through the programmes with your Line Manager so you have a good understanding of what’s available, and which programme could support your development best. Once you have the support of your Line Manager, and are ready to commit to the Apprenticeship, please submit your nomination with the following information. Name Apprenticeship of Choice Site Email Address Phone number Line Manager’s name Line Manager’s email address Line Manager’s telephone number Submit your nomination at: partners.lifetimetraining.co.uk/prezzo 39