GK Pub Partners Guide

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Apprenticeships Adding Value to Your Business Recruiting an apprentice and watching them develop can be one of the most rewarding things that you’ll do. But don’t underestimate the clear business benefits that they’ll bring to your pub. 2 GREENE KING PUB PARTNERS GUIDE

WHAT ARE APPRENTICESHIPS? Greene King Pub Partners work in partnership with Lifetime Training to provide government approved work-based training programmes, that provide your team members with the skills they need to succeed in the hospitality industry. The apprenticeships are relevant to specific roles which means that individuals can practice their skills whilst at work, while also gaining a nationally recognised apprenticeship. In England, apprentices will work towards an End Point Assessment, which will be at the end of the course and be undertaken by an independent organisation, much like how passing your driving test works. In Scotland and Wales, assessments will be carried out throughout the duration of the apprenticeship. TRAINING DELIVERED BY AN APPROVED PROVIDER All apprentices work towards a nationally recognised apprenticeship The length of the programme is dependant on the level of apprenticeship but would be around 12 to 18 months A dedicated learning coach will have regular meetings with the apprentice throughout the programme Each meeting will be planned around the team members working hours The team member and licensee/manager will receive feedback after each meeting The team member will be given work to complete between meetings and the majority of assessments will be completed through observations of the team member in their role as well as some online assessments T he learning coach, team member and licensee/manager formally review progress every 12 weeks WHAT ARE THE BENEFITS TO YOU H elp you attract, train and retain your team C ompletely free of charge recruitment service, advertising on 7 different job boards N o NI contributions for apprentices aged between 16 and 24 – saving of up to £904 A pprenticeship training is 95% government funded, requiring only a 5% contribution from you CRITERIA O n the job, role specific training at your pub Apprentice to be employed for 30+ hours per week and must not have been employed by you in the prior six months Any applicable incentive payment is paid in two instalments, one after 3 months and one after 12 months Level 2 Level 3 Level Level 4&5 6 &7 Equivalent to GCSEs or Equivalent to 2 x A Levels Equivalent to Foundation Equivalent to Bachelors National Qualifications (England/Wales) or degree/Higher certificate/ or Masters Degree Higher Awards Diploma (England & Wales) in Scotland in Scotland Batchelors Degree/Graduate 3 Diploma (Scotland)

Apprenticeships have changed considerably over the last few years so it’s not surprising there are a few myths and misunderstandings. Here are some of the common ones… Apprenticeships are only That is a common misconception, however there are no age limits. for 16 year olds Apprenticeships are available for all ages, from 16 upwards. Apprenticeships are only for An apprenticeship programme can be for new recruits or for colleagues newly recruited apprentices who have been working a long time. I already have existing Even if you have a higher qualification, you can still do an qualifications, so I apprenticeship, as long as you’re gaining new skills. For example, cannot apply if you have a degree in history or music, you can still apply for one of our programmes. Newly recruited apprentices Whether the team member is a newly recruited apprentice or an do not have the same existing colleague enrolling onto an apprenticeship, the same rights as other employees, employment regulations apply. therefore do not have to follow the same employment rules Completing an apprenticeship All apprentices must be employed, paid a wage, and have a contract will affect my wage of employment. Signing up to an apprenticeship during any point of your employment will not affect your agreed wage. Apprenticeships do not An apprenticeship standard is a recognised accredited qualification offer career progression that will advance your skills and competence at that level. This is opportunities great evidence to your employer when applying for new roles or career progression. Of course, an apprenticeship cannot be the only reason why you may be offered a new position upon applying, however it can contribute. I will have to go to college The majority of our apprenticeships are delivered in the workplace one day a week with visits from a dedicated trainer and virtual classrooms. Some do include off-site workshops, however, this will be explained when signing up. 4 GREENE KING PUB PARTNERS GUIDE

Programmes There are a range of apprenticeships that are aligned to every job role.The training offered will enable team members to learn relevant skills, be more productive and increase their confidence. We’ve listed some of the programmes below, but talk to Lifetime directly for more information on apprenticeships and levels that are right for your business. Hospitality BOH TEAM MEMBERS Kitchen team members and chefs are integral to your business, this apprenticeship will teach the principles of working in the kitchen and preparing and cooking food to high standard. This apprenticeship takes around 12 -15 months to complete. England Scotland Wales FOH TEAM MEMBERS  Front of House team members are often the first people that customers will see, so their welcome and service is hugely important. This apprenticeship takes around 12 – 15 months to complete. England Scotland Wales HOUSEKEEPING If you work in a hotel that has a number of rooms that you service, then this is a great apprenticeship to get you started or solidify your knowledge and practices. England Scotland Wales 5

LICENSED HOSPITALITY Available in England only, this apprenticeship is solely dedicated to alcoholic beverage service, with 3 pathways including beer and cask ale, wine, and cocktails. England RECEPTION You’ll likely be working in a hotel that has an area for dealing with reception activities including arrivals, departures, guest enquires and problems. This apprenticeship will help to your communication skills and enhance your customer service. England Scotland Wales CONFERENCE & EVENTS This apprenticeship is for team members that support with conference and events such as weddings and business meetings. This apprenticeship will take you through the different events and help you plan and implement them. England FOH/BOH TEAM LEADERS Team leaders provide support to senior management with running shifts and supervising. You’ll also be key in resolving any customer issues and problems. As part of the entry requirements of this apprenticeship you must have completed the team leader induction. FOH§§§§§§§§§§§§§§§§§§BOH England Scotland Wales England Scotland Wales HOSPITALITY SUPERVISOR This apprenticeship will help you develop your understanding of leadership and management theories along with the practical skills for running effective teams. England Scotland Wales KITCHEN MANAGER / HEAD CHEF This apprenticeship will help you develop your understanding of leadership and management theories along with the practical skills for running effective teams. You’ll also need to continue to develop your cooking skills and interpret brand standards. For new kitchen managers or those looking to progress their cooking and management knowledge then this Senior Chef Production Cooking apprenticeship is for you. England Scotland Wales 6 GREENE KING PUB PARTNERS GUIDE

Business Services BUSINESS ADMINISTRATOR L&D CONSULTANT/BUSINESS LEVEL 3 PARTNER LEVEL 5 This apprenticeship is for learners who are in a This apprenticeship is for L&D Consultants looking to management or leadership role and focuses on develop a deeper understanding of the L&D function and principles and processes of business administration context.They will advance their knowledge of professional practice in L&D and learn how to position business cases across a broad range of occupational roles and grow digital and blended learning solutions. Click here Click here HR SUPPORT LEVEL 3 COACHING PROFESSIONAL LEVEL 5 This apprenticeship is for learners looking to develop the skills and knowledge needed to succeed in a HR This apprenticeship is for anyone in a role who interacts career. The programme will develop skills in people with individuals to help them identify their goals, engaging management, customer service, recruitment, and talent with them in meaningful, skilled, and authentic sessions. practices as well as knowledge of HR in business. Click here Click here HR CONSULTANT/ CUSTOMER SERVICE PARTNER LEVEL 5 PRACTITIONER LEVEL 2 This apprenticeship advances a career in HR and develops This apprenticeship standard is for customer service practitioners the HR leaders of the future. Apprentices will develop who deliver high quality products and services to the customers skills to lead the delivery of HR, solutions to business challenges and provide tailored advice to the business of their organisation. Throughout the course learners will in a number of HR areas, including resourcing, total demonstrate a range of excellent customer service skills and regard, organisation development or HR operations. behaviours as well as product and/or service knowledge. Click here Click here L&D PRACTITIONER LEVEL 3 CUSTOMER SERVICE LEVEL 3 This apprenticeship is for L&D Practitioners who This apprenticeship is for those who work in a customer facing are typically involved with identifying learning/ environment with responsibility for improving and maintaining the standard of customer care. This apprenticeship can also training needs, designing/sourcing training and learning be used by learners who may not regard customer service as solutions, delivering, and evaluating training, and their primary responsibility but recognise that customer service working with stakeholder/business are managers. competencies are essential to complement their technical skills. Click here Click here 7

Management TEAM LEADER SUPERVISOR OPERATIONS DEPARTMENT This apprenticeship is for managers who have operational/ MANAGER PROGRAMME project responsibility for managing a team. They’ll provide direction, instructions, and guidance through supporting, Greene King’s Level 5 Operations/Departmental managing and developing team members, managing projects, Manager programme has been designed to support your planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships. business develop senior managers into such leaders. It is an innovation programme which will provide them with development in key areas identified as critical for success by leading business consultants. Click here Click here L5 Factsheet HOSPITALITY MANAGER ASSOCIATE PROJECT General Managers set the tone and culture of our teams. MANAGER LEVEL 4 They lead by example and use their knowledge and skills This apprenticeship is designed for those who manage project to ensure the business runs smoothly and profitably. work and teams for the business or other organisations. This Level 4 apprenticeship will help you develop your understanding of leadership and management theories along with the practical skills for running effective teams. L4 Factsheet Click here 8 GREENE KING PUB PARTNERS GUIDE

Apprentice Recruitment Recruiting an apprentice and watching them develop can be one of the most rewarding things that you’ll do, but don’t underestimate the clear business benefits that they’ll bring to your pub.The apprentice recruitment service has already recruited over 2,500 apprentices for Greene King and can help you find new recruits from entry level up to Assistant or Managerial position. Our recruitment service is completely free of charge and we will screen and shortlist the best candidates for you. 1,500Over 78% 55% applicants each month of people that of filled vacancies we have recruited have been for BOH remain in the business 30Minimum No NI Average age contributions for hours per week 21of an applicant is any funded years old 16-24apprentices aged IF YOU ARE LOOKING TO ADVERTISE A VACANCY PLEASE VISIT: https://partners.lifetimetraining.co.uk/greeneking/pub-partners/ Or contact by email: [email protected] or phone 0845 123 8510 9

Your TAS Account If your site is in England, you will need to setup a TAS account to be paid the government incentives, this should explain: HOW ARE THESE INCENTIVES PAID? The new hire incentive is paid through the TAS system. The existing 16-18 incentive is paid through the training provider. HOW ARE LIFETIME SUPPORTING EMPLOYERS SETTING UP TAS ACCOUNTS? The enrolment support and apprentice recruitment team are supporting employers in setting up their TAS accounts and reserving funds. They will administer any small employer enrolment, even those generated by trainers, by having a conversation with the employer and confirming TAS reservations, before the opportunity is approved. Following recent feedback, they will only book enrolment appointments once the funds are reserved and the training agreement has been signed. SETTING UP YOUR TAS ACCOUNT To register your organisation for apprenticeship services you will first need to open an Apprenticeship Service (TAS) account. You will then need to reserve funding for each apprentice you wish to place onto an apprenticeship. Funding for each learner must be reserved within 6 months prior to the apprentice’s start date There is then a 6-month window to sign the learner onto the apprenticeship and add their details to TAS before the reservation expires (If the reservation expires, a new reservation will need to be set up) F or a non-levy payer there is a limit of 10 apprentices per year, for each TAS account Information about the incentive payment scheme is available on the gov website & through the esfa’s youtube channel: Register / Sign in page for TAS: accounts.manage-apprenticeships.service.gov.uk Guidance – Incentive Payments & How to Apply: gov.uk/guidance/incentive-payments-for-hiring-a-new-apprentice#how-to-apply Guidance – Creating & Managing a TAS Account: gov.uk/guidance/manage-apprenticeship-funds ADDITIONAL MATERIAL Registering an account on the Apprenticeship Service: youtu.be/NC3RzRrvgoc Reserving Apprenticeship Funds: youtu.be/mCJxL2ncIrg How to claim an incentive payment once a learner is ‘live’ onTAS: youtu.be/CM1gpZs1N4I 10 GGRREEEENNEEKKIINNGGPPUUBBPPAARRTTNNEERRSSGGUUIIDDEE

The Recruitment Process step one step two Licensee informs us of We advertise and vacancy here shortlist the best step three candidates Candidates meet you step four or your manager and interviews are held Apprentice hired by you step five First session is booked by Learning Coach for induction the recruitment process is simple and you maintain 100% control 11

Apprenticeship training delivery HOW DOES TRAINING WORK? A Lifetime Learning Coach Apprentices will have will visit every 4-8 weeks access to the Lifetime online learning platform Visits will happen in the Mylife, which holds a variety workplace; your apprentice of training resources won’t spend any time off- site to study Your Learning Coach You can check on your will let you know what apprentice’s progress unit elements you need to by unit on Lifetime’s support with Employer Portal Our Learning Coaches will plan every visit with you and keep you up to date with how they are progressing throughout their programme and you can help by evidencing what they have achieved. 12 GREENE KING PUB PARTNERS GUIDE

Aptem Aptem gives you a live view of your learners from pre-enrolment through to achievement. Getting set up is simple as you can sign paperwork with instant electronic signatures through the system. You can then keep up to date with your learners progress and activities throughout their journey. There is also a helpful messaging centre that enables you to see communications to and from your learners and their learning coach. All this is accessible on any device, so you have everything you need, when you need it. Click here TO REGISTER OR NOMINATE PLEASE VISIT: https://partners.lifetimetraining.co.uk/greeneking/pub-partners/ Or contact by email: [email protected] or phone 0845 123 8510 13

0845 123 8510 [email protected]