Curriculum vitae.

KETUT PURNAMA Contact Me About Me 081916164797 A hard working, loyal, and enthusiastic Manager Professional with more than 10 years of experience providing clients with [email protected] the highest degree of hospitality and customer service by Perum Gedong Becik, No.9, ensuring that facilities meet and exceed expectations. Noted Taman Griya, Jimbaran, for outstanding communications skills, both with guests and Badung staff. Ability to resolve problems quickly and equitably to Bali,Indonesia ensure satisfied customers and happy employees. Social Profile 12.2018 - Experience 09.2021 Ketut Purnama Prama Sanur Beach Bali | Asst. Director of Sales & Marketing 06.2017 - Other Info 12.2018 Providing day to day leadership to sales associates to achieve Personal Information property sales objectives with overall responsibility for achieving booking goals and property revenues | Implementing Gender the brand’s service strategy and applicable brand initiatives in Male all aspects of the sales process and focusing on building long- term, value-based customer relationships that enable Marital Status achievement of the hotel’s’ sales objectives. Married PT. Aero Hotel Management Bali | Hotel Manager Nationality Indonesia Responsible for managing employees and for planning, marketing, coordinating and administering hotel services such Religion as catering and accommodation facilities | Providing Hindu exceptional guest service, continually exceeding the highest possible standards whilst overseeing the smooth running of the Languages hotels operations | Ensuring the hotels objectives are met and maintained at all times through maximizing occupancy and Bahasa Indonesia | English revenue | Maintaining and building the reputation of the hotel.

Skills 06.2015 - Alila Seminyak Bali | Head Host 06.2017 Strong Leadership & People Responsibilities include overseeing daily operations, ensuring Management skill | Sales Training, 04.2011 - employee productivity, monitoring efficiency of all processes Presentation, Strategic & Planning 06.2015 and creating a positive work environment for employees | skill | Excellent Team Building skill | Meeting regularly with upper management to stay up-to-date Excellent in handling Operational | with organizational changes, issues and improvements of Hotel Attention to Details | Excellent operations. Interpersonal & Communication skill. Peppers Seminyak | Asst. Front Office Manager 08.2008 - 06.2011 Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Hotel Standards | Responsible for up selling rooms to maximize the room revenue. Harrads Hotel & Spa | Guest Service Agent Supervisor Supervising all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information are provided | Ensuring check-in and check-out proses is well arranged. Education 2003 - 2004 Lembaga Pendidikan Pariwisata & Budaya | Diploma I of Hospitality and Tourism