Passion To Delight Issue 38 (May 2018)

38ISSUE ISSUE MAR 18 37MAY 18WIN AT TOPSIS 2018 FORUMSATS wins awards SATS participates Lost and Found Duty AISATS wins ‘Bestin technology in Asian Ground Manager recognized Air Cargo Serviceinitiatives Handling as an Unsung Provider’ and ‘Best International Hero in Singapore Ground Handling Conference Tourism Board’s Service Provider’ at Bangkok 2018 Wings India 2018

COVER STORYSATS WINS AT TOPSIS 2018FORUM - “TOPSIS 2.0: ENHANCINGHOMEFRONT SECURITY”SATS is proud to receive the TOPSIS OrganisationalAward 2018 during the recent Threat-Oriented PassengerScreening Integrated System (TOPSIS) Forum 2018 on13 February 2018. The event, graced by the Guest ofHonour, Mrs Josephine Teo, Minister in Prime Minister’sOffice and Second Minister for Home Affairs and SecondMinister for Manpower, was held at the Immigration &Checkpoints Authority Building Auditorium. It was indeedan honour for SATS to win the award. In addition to that,four of the SATS and SATS Asia-Pacific Star frontline staffreceived the Individual Awards and Champion Awards.1 Magaswari  TOPSIS INDIVIDUAL SATS Ramasamy AWARD SATS2 Nurul Aisha Binte TOPSIS INDIVIDUAL Mohamed Taib AWARD SATS APS3 Santos Rinna TOPSIS CHAMPION SATS Lissa Manalo AWARD APS4 Pops Firmeza TOPSIS CHAMPION AWARDThese recognitions indeed signify our earnestness toensure that security is utmost in our minds. TOPSIS,the border security programme which was implementedacross Singapore’s checkpoints since 2009, leverages thesecurity of all Singapore Checkpoints. Airport Security iscrucial for SATS; thus, the staff are trained to flag oursuspicious travellers, detect tell-tale indicators, profilesuspicious people who pose potential threats to flights atChangi Airport and direct them and their belongings forenhanced security screening. 01

PARAMOUNT INITIATIVES AISATS L& D DEPARTMENT LAUNCHES ITS FIRST EVER E-LEARNING PROGRAM AISATS Learning and Development department has launched least 2.5 days. The assessment of the course takes place online its first ever E-learning program in January 2018 that covers at the end of the course hence it puts an end to manual paper Basic Ground Handling training for AISATS staff. This e-learning correction & maintenance. course on Basic Ground Handling gives insights on all basic terminologies, functions & duties which are required to be The e-learning course is an interactive medium to impart known by any staff working with AISATS. knowledge and at the same time saves on cost and time to a great extent. This course can be taken up by the operations and The shift from classroom training to e-learning has reduced non-operations department of AISATS, without any major loss of the training duration drastically. The duration of the classroom productivity. The operations department would be in a position course consists of 3 days, whereas e-learning is a 90 minute to complete their course within 2 hours thus, not using up much course. This saves up on the employee’s time utilized during a 3 of their valuable time. day training course as it reduces the number of man days by at02

SATS BAGGAGE SERVICES IMPROVES AWARENESS SATSAND EMPHASIZES ON ACCURATE BAGGAGE COMMUNITYLOADING WITH THE SCAN-LOOK-LOAD CAMPAIGNNot receiving your bag at the arrival belt Trainer Farhie, together with the lastis perhaps one of the most frightening participant at the end of the eventful activitypossibilities when you’re travelling. SATSBaggage Services are committed to ensurethat all our customer airlines’ passengers’baggage are successfully uplifted on therespective departing flights in accordance tosafe and secure standards.To inspire the team to consistently deliverthis commitment, SATS Baggage Serviceshas rolled out a Scan-Look-Load campaign,part of the Passion to Delight at Baggageinitiatives.All baggage staff are well trained in the“scan-look-load” technique. Prior to loadingthe bag, staff must first scan the container/ Baggage Trolley number and the baggagetag and look for an authorization on theirHand Held Terminal (HHT) scanner beforethey can proceed to load the bag.The first campaign activity took place on 22March 2018 at Terminal 1 Baggage RestArea. Posters were prepared to share ongood loading practices, as well as commonpassenger frustrations on mishandledbaggage with the staff. During this campaignactivity, the employees were encouraged totake part in mini quizzes by taking referencesfrom informative posters that were displayedaround the area. Overwhelming responsesand positive feedback were received fromthe staff who had found the session useful.Further sessions will be held at the otherterminals in the coming weeks.MEET APO ABDUL AZIZ BIN AHMADMeet veteran Auxiliary Police Officer (APO) Abdul Aziz Bin while discharging his security duties. It is worth mentioning hereAhmad from SATS Auxiliary Police Force (APF). APO Aziz has that during disruption of flight, he is able to use his ways tobeen in the force for more than 26 years of service. His good manage aggrieved passengers and reduce the displeasure of theperformance received numerous compliments from Airlines. passengers. Air India is always heartening to see him attend Air India flights.In February 2018, We received a compliment by Mr RajeshSharma, Airport Manager, Air India Limited about the excellent He has fulfilled the passion to delight towards customers andservice rendered by APO Aziz. Mr Rajesh Sharma commented passengers. He is an asset to SAT Auxiliary Police Force.that whenever deputed for Air India Flights. He is very sincere 03

SATS LCP Abdul Aziz Bin Ahmad (From left) OC Ganesan, LCP Abdul COMMUNITY Aziz Bin Ahmad & OC Vincent KohINSP Vincent Koh, Aziz’s Officerin Charge (OC)“Your professionalism embodiesthe company philosophy, and yourhard work is a prime example of howemployees can further their careers inour organization. Thank you.”ASP Ganesan, Aziz’s Officer inCharge (OC)“Your enthusiasm is a personality traitthat cannot be learnt, and a skill whichcannot be taught. Thank you for beingthe life of the workplace.” SATS recognises our staff who have performed well, and awards them for their hard work and effort. We are proud to share with you our staff employees of February 2018. Muhd Nurshahid Bin Jasni, K Silverajoo, Muhamad Suhaimi Bin Samsudin, Thinesh A/L Selvam, Tee Chee Loong, James Gurnam Surat, Xu Tianqi, Ramakrishna Naidu s/o M Naidu, Balliah Tamilchelvam, Suradi bin Kassim, Cheng Muilan, Shalini A/P Chandran, Vinod S/O Muniandi, Mariyati Binte Moor, Gun Sam Heng, Moktar Bin Mohti, Karen Soh Suan Heok, Pannerselvam Palanisamy, Nurhanan bte Abdul Latif, Lee Lian Huay, Pangilinan Russell Pavia, Umila Joey Barata & Sathiyabama D/O Chandrasegaran04

EXPANDING BOUNDARIESEXPANDING BOUNDARIES IN OUR BUSINESS NETWORKForging New Partnership Across SATS’ Network Renewal Partnership Across SATS’ NetworkSATS welcomes the following new customers into our SATS would like to thank the following airlines for thenetwork! continued support!AIRLINE JV, STATION AIRLINE JV, STATIONHong Kong Airlines Asia Airfreight Terminal, HKG Emirates Brahim’s SATS Food Services, KULChina Southern Airlines Brahim’s SATS Food Services, KUL Island Aviation Services Maldives Inflight Catering, MLEAir New Zealand PT Jas, DPS Air France SATS (Catering), SINQatar Airways SATS (Lounge), SIN Etihad Airways SATS (Catering), SINLOT Polish Airlines SATS, SIN KLM Royal Dutch Airlines SATS (Catering), SINAerologic SATS, SIN Malaysia Airlines Berhad TFK, NRTChina Southern Airlines SATS (Catering), SIN Air France TFK, NRT/HNDDrukair – Royal Bhutan SATS HK, HKG KLM Royal Dutch TFK, NRTAirlines Airlines SINGAPORESATS participated inAsian Ground HandlingInternational ConferenceBangkok 2018SATS Group reconnected withour airline friends at the AsianGround Handling Conference(GHI) in BKK recently. TheSATS team also hosted aNetworking Dinner where wehad the opportunity to minglewith our airline partners.SATS EVP Gateway ServiceMr. Yacoob Piperdi, was alsoone of the panel speakersat the conference, where heshared his experiences onSATS’ journey in technologyand his views that SATS andChangi Airport can work handin hand to prepare for theincreasing passenger volumefrom Southeast Asia.Thank you to each and everyone who made time to meet upwith us during the conference! 05

CREATING BULA Singapore! Fiji Airways MILESTONES 2nd Anniversary & 3rd Frequency into SIN Celebration SATS Customer Event: Scoot Cabin Crew Engagement Day Fiji Airways celebrated its 2nd Anniversary Operations in SIN as well as introduction of 3rd SATS/APS has successfully hosted the Scoot Cabin Crew Engagement Frequency into SIN on 5 April 2018, about 200 Day on 05 April 2018 to recognise the outstanding performance of passengers and crew members together marked 50 top F&B cabin crew. The event welcomed over 150 attendees the milestone at the departure gate. from both airlines, as well as, SATS/APS Management. This event “It’s been an exciting journey for all of us here was also supported by our F&B suppliers who have provided product going through the various challenges together as training to the crew on the products sold onboard, as well as, taking one,” said Station manager Hussain. the opportunity to share on new products in the pipeline. The team On this special day, Fiji Airways and SATS was also entertained with performances, games with lots of attractive Catering have arranged for a Staff Get Together prizes, and goodie bags for them to take away with. Moving forward, Appreciation “Makan” session for our service SATS/APS will continue to plan for more exciting F&B programs/ partners/providers at Terminal1 conference room, incentives to encourage higher sales from the crew. the lucky draw winners have brought home a pair of tickets to Fiji Island. Lufthansa’s inaugural flight between Congratulations to Fiji Airways, Vinaka for your Munich and Singapore on 28 March 2018 continuous support! Lufthansa (LH) commenced Qantas Hub moves back to its inaugural Munich – Singapore Singapore flight on 28 March 2018. This is a 5 times SATS warmly welcomes Qantas’ shift of hub back weekly flight on their latest to Singapore. Congratulations to Qantas on the aircraft fleet - A350. new milestone! SATS is honoured to be part of A gatehold room function was this journey. We look forward to working closely held to celebrate this joyous with the Qantas team to enhance service delivery occasion, with ribbon cutting in the SIN Hub. and champagne toasting to cheers to the inaugural flight. We are honoured to be part of the celebration with Lufthansa.06

United Airlines Safety Excellence Gold CREATINGCelebration & 2018 Safety Campaign Launch MILESTONESCongratulations to United Airlines! United AirlinesSingapore became the latest station to achieve Goldand Silver awards simultaneously under United’s SafetyExcellence Program. SATS is honoured to be part ofthis milestone in achieving 5 injury-free years with 0aircraft damages. United Vice President InternationalLine Stations Airport Operations – Mr Matt Miller andGround Safety Program Specialist – Mr Kerry Fischmanwere in Singapore on 14 March 2018 to celebrate thisachievement with the team. At the event, SATS also hadthe opportunity to showcase its technology initiatives tothe Airport Community. Air India Express Increases Frequency to Madurai via Kochi Air India Express has introduced 3 more weekly flights from Singapore to Madurai via Kochi from 27 March 2018. Air India Express previously operated 4 times weekly from Singapore to Madurai. With the new connection via Kochi, Air India Express is operating daily flight to Madurai. The passengers had photo opportunity with the Kathakali dancer, which is well known for its elaborate makeup and costume.Star Alliance CampaignFollowing up from the Star Alliance Campaign back in November 2017,SIN SAAT had also organized a Foreign Object Debris (FOD) PreventionPoster Design Competition, garnering the creativity of the airportcommittee to spread the importance of FOD prevention. SIN SAATreceived overwhelming submissions from various business units andeventually decided on 3 winners and 6 consolation prizes to be given outon 26 March 2018. “Safety is a Star Priority”, and we thank SIN SAATfor putting all these together to make the airport a safer environment.Easter is here! The fun we had at British Airways’ counterOn 1 April 2018, British Airways Singapore held an Easter event in celebration of Easter.A mini booth was set up beside the check-in area, with the front line team dressed up withEaster bunny ears and hats. The passengers were pleasantly delighted by the little surprisesmade possible by the British Airways and SATS team! 07

CREATINGMILESTONESSATS and Thai Airwayscelebrates Songkran festival!Songkran festival is a famous and widely lovedfestival in Thailand. In celebration of this specialfestive season, the SATS Singapore team dressedup in bright colourful Thai printed shirt as theywelcomed passengers at the check-in counterstaking the Thai Airways flight.SATS hosts Team Fiji at OVERSEAS JVSSATS Premier Lounge! SATS Hong Kong welcomesTeam Fiji was crowned the HSBC World Rugby Sevens DrukairChampion at the two-day fiesta at the National Stadiumover the weekend. SATS was honoured to host the winning SATS HK is pleased to welcome Drukair – Royalteam at our SATS Premier Lounge on 01 May 2018 before Bhutan Airlines (KB) joining us in February 2018.the team departed from Singapore. We prepared a little KB is the flag carrier of the Kingdom of Bhutan.surprise for the team with a congratulatory cake and also SATS HK is appointed to provide both the passengermanaged to get the signatures of the players on our very and ramp handling services for KB.own rugby ball!SATS Welcomes LOT Polish Airlines’(LO) Inaugural Flight from Warsaw toSingaporeSATS welcomed LO’s inaugural flight from Warsaw to Singapore on16 May 2018. LO operates B787-8 aircraft with 3 times weeklydirect services between Warsaw and Singapore.SATS is honoured to be LO’s service partner for ground handlingand inflight catering. Mr Piotr Glinski – Deputy Prime Minister ofPoland and Minister of Culture and Heritage, Mr Michał Fijoł – LOTPolish Airlines’ Chief Commercial Officer, Mr Khaw Boon Wan - Co-ordinating Minister for Infrastructure and Minister for Transport,Mr Lee Seow Hiang – Changi Airport Group Chief Executive Officerand Mr Yacoob Piperdi – SATS Executive Vice President GatewayServices were the guest of honours to grace the welcome ceremony.At the gala event, Mr Michał Fijoł – LOT Polish Airlines’ ChiefCommercial Officer and Mr Goh Siang Han – SATS Chief OperatingOfficer, Singapore Food Solutions exchanged gifts to commemoratethis milestone. SATS HK handles loading for Drukair – Royal Bhutan Airlines08

Group photo of Thai Airways Management and SATS Hong Kong Management CREATING MILESTONES The contract signing ceremony was held in Bangkok in February SATS Hong Kong deepened 2018. Souvenirs were exchanged and a celebration lunch partnership with Thai Airways was arranged followed the ceremony. SATS HK had the great pleasure of the presence of Executive Vice President Aviation Mr. Stewart Chun presented a crystal award to Ms. Phakkara Ruangsiradecho Business Unit, Khun Phakkara Ruangsiradecho, and her team for the ceremony event while SATS HK was represented by Acting General Manager Mr. Stewart Chun. SATS HK would like to express our heartfelt gratitude for the support from Thai Airways over the years. Our partnership Continues to grow closer and stronger. We will continue to strive our best to provide our best possible services to Thai Airways.TFK Catered JAL’s Special WinterOlympics & Para-Olympic FlightsTFK was selected to cater JAL’s Special WinterOlympics & Para-Olympic flights to (and from)Pyeongchang, South Korea. The first flight leftNarita to Pyeongchang on 04 February 2018 withthe second flight operated from Pyeongchang toNarita on 18 March 2018. Special Soraben Bentoswere catered.Finnair Signature Menu A workshop led by Finnair’s Signature Executive Chef Ms. Rika Maezawa was held on 19Workshop held at TFK March 2018 following a February Press Event at TFK. The new Signature Menus which incorporate beautiful Japanese sceneries of each season are served on the Narita-Helsinki Route. Chef Maezawa places strong focus on vegetables and seasonal flavors taken from Japanese home cooking. She also selects ingredients from Japan and abroad in order to create a taste familiar to both Japanese and non-Japanese passengers flying from Japan.Finnair Signature Menu Finnair’s Signature Chef Ms. Rika Maezawa 09

UNLOCKING SINGAPOREACHIEVEMENTS SATS WON THE IGHC DOHA 2018 INNOVATOR AWARDS The innovation award - “IGHC Innovator” - was established with the aim to ignite and promote new ideas in operations sector on ground. SATS was one of the three finalists selected by the Jury to attend the 31st IATA Ground Handling Conference, held from 22-25 April 2018, at the Sheraton Grand Doha Resort & Convention Hotel in the Qatari capital, Doha. More than 800 industry leader delegates selected the winner via a voting exercise. We are incredibly proud to present the news of SATS being crowned as the winner of the “IGHC Innovator 2018” award based on our entry - the smart-watch for technical ramp operations. The smart-watch enables hands-free communication via a Bluetooth headset that is incorporated into the ear protection via innovative technology. However, it does much more - including the automatic assignment of ad-hoc tasks, showing where the staff are located, and monitoring the time spent on a job. Icons are used to display an array of information, making real-time integrated operations possible. Thank you to all our airline friends and partners who have voted for us and supported us along the way! SATS SCORES SINGAPORE INTERNATIONAL CHAMBER OF COMMERCE (SICC) AWARDS! SATS won the Best Technological Collaboration Award at the Annual Singapore International Chamber of Commerce (SICC) Awards 2018. The SICC gala dinner was held at Sands Expo & Convention Centre on 9 May 2018. The awards aim to recognise successful industry collaborations and celebrate collaborations between big and small companies and across industries to create new products and services and/or resolve barriers to capacity growth SATS collaborated with EON Reality to design smart glasses that can give ramp –handling staff critical information in real time. Operators can use the glasses to scan visual markets found on baggage and cargo contained that provides details such as weight, unit numbers, loading sequence and the allocated position within the aircraft. This hands-free process improves safety and increases the accuracy and efficiency of baggage and cargo loading. SATS continues to strive to explore to use technology to improve our efficiency and services.10

HAPPY REUNIONS – LOST AND FOUND DUTY UNLOCKINGMANAGER RECOGNIZED AS AN UNSUNG HERO IN ACHIEVEMENTSSINGAPORE TOURISM BOARD’S LATEST CAMPAIGN“Passion Made Possible” is the As a 28-year veteran of SATS, (From left to right) Mr. David Blansfield, EVP Northstarlatest brand under the Singapore Bashir takes great pride in his Meetings Group, Mr. Mohd. Bashir and Mr. Ambrose Tham,Tourism Board (STB). As part of frontline role at Lost & Found. STB at the ‘Passion Made Possible’ event in Las Vegas, USAthe brand, a media partnership Supported by the Lost & Foundwith Northstar Media was team, they have the ability to Bashir and his victory shot in the Maverick Helicopterlaunched to feature behind- turn frowns into smiles. He which brought him on a private tour of the Grand Canyonthe-scenes heroes in the travel shares that “In their momentindustry who consistently go the of anxiety and frustration, ourextra mile for the passengers. job includes making sure that they (passengers requiringLost & Found Duty Manager Mr. assistance with their baggage)Mohamad Bashir Bin Abdullah have a positive experience.”was selected as one of threelocal “Unsung Hero” after a It is precisely Bashir’s passionmulti-step judging process. to delight passengers thatBashir was the only one from spurs him to continue providingSingapore who had the privilege sincere, top class service to allto fly to Las Vegas, USA, where passengers. It is his passionhe received the honorable to delight that inspires theaward at a ceremony. At the rest of the Lost & Found teamsame time, he was given the to follow in his footsteps toopportunity to interact with the create memorable, positivewinners from the USA through experiences for all passengers.exciting activities. Northstar Media had sent a“As the only Singaporean team to Singapore to conductreceiving this award in Las an interview with Bashir prior toVegas, I had all the goosebumps the event. To hear more aboutas I was the centre of attention. his interesting experience atIt makes me feel proud to be Lost & Found, please visita Singaporean and to be an http://bit.do/employee of SATS,” recalled HappyReunionsLnF.Bashir, with a smile on his face.SATS CATERING IS THE ‘CATERER OF THE YEAR’ AT PAX INTERNATIONALREADERSHIP AWARDS 2018Mr. Goh Siang Han, Chief Operating Officer, Food Solutions, Singapore receiving SATS Catering (SATS) won the ‘Caterer of the Year’ award oncethe award from Mr. Aijaz Khan, Publlisher, Pax International Magazine again, but this time it is at the PAX International Readership Awards 2018 in Hamburg, Germany for the Asia category.  PAX International is a trade publication dedicated to the global travel catering industry as well as aspects of passenger services for all forms of passenger transportation, including aviation, cruise and rail.  The Pax International Readership Awards is a platform to allow their valued readers an opportunity to vote for the industry’s most deserving players. Airlines, caterers and product suppliers from around the world gathered at the Radisson Blu Hotel on Wednesday evening as the readers of PAX International honoured the efforts of the winners in the past year. SATS bagged the ‘Caterer of the Year’ at the International Flight Services Association (IFSA) 2017 Compass Awards last September, and now with the ‘Caterer of the Year – Asia’ from Pax International, it further affirms that SATS’ innovation and service excellence is recognised at a global level and is of international standards. Kudos to the SATS Catering Team for all the efforts placed to deliver its best and be recognised through this award. 11

UNLOCKING The Singapore Pastry Team, Carina Tan and Ben Goh, with ESC Cassian Tan (4th from left) ACHIEVEMENTS together with Singapore supporters at the Mondial Des Arts Sucres 2018.SATS SUPPORTS MODIAL DES The Singapore Team’s submission for Sugar and Chocolate showpieces.ARTS SUCRES 2018The Mondial Des Arts Sucrés (InternationalConfectionery Art Competition) 2018 was held inParis, France, from 03 to 06 February 2018, and theSingapore Pastry Team, mentored by SATS Catering’svery own Pastry Executive Sous Chef Cassian Tan,returned with a commendable result despite strongcompetition from more than 32 participants from allover the world – including from countries like France,Japan, USA, Canada, Russia, Taiwan, Malaysia , justto name a few.This annual event demonstrates the wonders ofimagination and audacity as the top pastry chef duos(1 male, 1 female) competed for the title of ‘Championdu Monde Des Arts Sucrés’ – World Champion ofconfectionery arts. This year’s competition wastougher than in previous editions, as the candidateshad 19 hours, instead of the usual 20 hours, to makea restaurant plated dessert, an individual ice creampetit gâteau, an entremet, two types of confectioneryproducts, a sugar piece, a chocolate piece, and achocolate and sugar confectionery display.The Singapore Team, consisting of Chefs CarinaTan and Ben Goh attained the Bronze medal, afterFrance (Gold) and Malaysia (Silver). Congratulationsto Carina and Ben, and Kudos to ESC Cassian for hisprofessional guidance to the award-winning team! BRITISH AIRWAYS APPRECIATION AWARD CEREMONY FOR Q1 AUP A job well done to the British Airways (BA) Team for achieving the Airport Upsell (AUP) target in the first quarter of 2018! An award ceremony was held on 20 April 2018 to recognise the effort of the staff. Mr Fong Siew Kar, BA Airport Manager, mentioned in his speech that achieving Q1 target is not easy as the team had already set a high standard last quarter, but the team has once again broken their record. Kudos to the excellent team effort and support from the BA local team!12

OVERSEAS BCIA Safety & Security UNLOCKING Committee Award – Safety ACHIEVEMENTSTFK AWARDED “BEST CATERER2017” BY KOREAN AIR Excellence Award BGS WINS THREE BCIA AWARDSKorean Air Awarded TFK Haneda “Best Caterer2017” in the International Mid/Short-Haul BGS won 3 awards (out of total 4Route category. possible) at the annual Capital Airport Holdings (CAH) / Beijing Capital Korean Air Awards at TFK Haneda International Airport (BCIA) Awards Ceremony on 20 January, 2017. The awards are based on reports and updates from calendar year 2017 by CAH and BCIA’s 4 Main Operations Committees. The awards are as follows: a) BCIA Safety & Security Committee Award – Safety Excellence Award b) BCIA Passenger Service Promotion Committee Award – Fastest and Most Improved Award c) BCIA Operation Coordination Management Committee Award – Most Improved Management AwardGroup Photo of AwardAISATS DEL AND BLR RECEIVE CERTIFICATE OF AISATS Delhi (DEL) received ZeroRECOGNITION BY MALAYSIA AIRLINES Accident and Incident certificate from Malaysia Airlines (MH) for the year 2017 recognizing the outstanding effort and commitment. It gives immense pleasure when associates appreciate the efforts towards our excellent performance. Malaysia Airlines provides AISATS Bangalore (BLR) with “2017 Safety Recognition” award in recognition of the outstanding effort and commitment given by AISATS ground handling team in support of Zero Accident/ Incident at BLR Airport. This award was received by Mr Sanjay Tiwari, Station Head – Malaysia Airlines, Bangalore during the Malaysia Airlines Conference held in Kuala Lumpur. During the same occasion Mr Sanjay also received ‘Silver Station’ award for Bangalore in achieving Excellent Station Performance in 2017. 13

UNLOCKING (From Left - Right) Mr. Bobban Jose, VP - Cargo & Coolport, AISATS BLR, ACHIEVEMENTS Shri. K.T Rama Rao - Minister for Information Technology, Commerce & Industries,Telengana, Ms A. Vandana Sr. Mgr. Fin & Corp Affairs, AISATS HYD,AISATS WINS ‘BEST AIR CARGO Shri. Rajiv Nayan Choubey - Secretary, Ministry of Civil Aviation, GoI and Mr YogaSERVICE PROVIDER’ AND ‘BEST Narasimhan, SVP - Ground Handling, AISATS HYD.GROUND HANDLING SERVICEPROVIDER’ AT WINGS INDIA 2018!Air India SATS Airport Services Pvt Ltd. (AISATS)was recognised as the ‘Best Ground Handling ServiceProvider’ and the ‘Best Air Cargo Service Provider’ atWings India on 8 March 2018, the Ministry of CivilAviation’s flagship event. The 4-day biennial event wasjointly organized by the Ministry of Civil Aviation, theAirports Authority of India (AAI) and the Federation ofIndian Chambers of Commerce and Industry (FICCI)in Hyderabad. Mr. Yoga Narasimhan, Senior VicePresident, AISATS Hyderabad and Mr. Bobban Jose,Vice President, Cargo & PHC, AISATS Bengaluru,accepted the awards from Mr. K.T Rama Rao - Ministerfor Information Technology, Commerce & Industries- Telangana and Sri. Rajiv Nayan Choubey - SecretaryMinistry of Civil Aviation – Government of India inthe presence of other senior ministers of TelanganaGovernment and senior officials of Ministry of CivilAviation, DGCA, AAI and representatives of FICCI.AISATS earned the ‘Best Air Cargo Service Provider’award for its distinguished air cargo handling servicesat the AISATS Air Freight Terminal and the AISATSCOOLPORT, situated at the Kempegowda InternationalAirport, Bengaluru. The ‘Best Ground HandlingService Provider’ award was conferred upon AISATSfor operational excellence in ground handling servicesacross airports at Bengaluru, New Delhi, Hyderabad,Trivandrum and Mangaluru. MALDIVES INFLIGHT CATERING LISTED IN TOP 100 COMPANIES BY CORPORATE MALDIVES In its second edition, the Gold 100 is a list of top 100 business entities in the Maldives, published by Corporate Maldives – a premium business and hospitality magazine. The selection criterion includes years in operation, scale of operations, successful innovations introduced to specific industry, CSR efforts and compliance with law, among others. Recognized for our service excellence, innovation through years of operation and engagement in CSR activities, Maldives Inflight Catering (MIC) is pleased to be listed as a Gold 100 business entity. The award was presented to MIC on 22 February 2018 at a Gala dinner organized by Corporate Maldives.14

COMPLIMENTSMr. Naveen N from the cabin cleaning team found a wallet containing USD1500 which is nearly 1 Victor Denis Dsouzahundred thousand =lakh India Rupees and some credit cards; while Mr. Sriraj from the cabin cleaning Manager On Duty BLRteam found a wallet containing USD125 and some credit cards. Both of them reported their findings.Their honesty in the situation is commendable. Cathay DragonI would like to compliment the Gate Team for You are a star!!MU566 on 04 March 2018 and MU544 on05 March 2018 for for their effort on the gate Thank you for finding my backpack, keeping it safe and sendinghandling. Both flights were delayed due to the it off quickly first thing in the morning! Super world class service!ATC restriction on the flight route to shanghai. I’m a frequent traveller of JETSTAR and having excellent ground support like JAS makes me more loyal to Jetstar!At both gates, all the respective gate staff showtheir initiative in providing sincere assistances, The story: I flew with Jetstar 3K206 from Jakarta to Singaporeand that leads to a smooth passenger handling (last flight on 21 January 2018) and accidentally left mythroughout. Some staff even volunteer backpack in the waiting room of Sukarno-Hatta. I reported it tothemselves to OT for assisting the gate after the ‘Lost & Found’ in Changi Singapore after realising it when Iacknowledging and agreed by Duty Manager. passed by the immigration. VOILA! I got a call around mid-dayI really appreciate for the effort shown by all on the following day, and was told that my backpack was waitingthe staff involved, and their professionalism for me in Changi.deserve compliment and appreciation. Hugs, big smile and applause to the JAS TEAM!! Eddie Airline Representative SIN Ati Sinaga Frequent Passenger China Eastern Airlines JetStarBA12 on 10 March 2018 from SIN en route to LHR had a long delay on stand due to status message fault during tow backfrom the remote bay. SATS has once again displayed exemplary teamwork in handling our suspension.Passengers were in the gate-holding room while engineers were rectifying the defect. We had staff talking and taking careof passengers in the gate and at the lounge. Catering staff worked doubly hard to expedite 470 snack packs to the gate andRamp staff assisted engineers by offloading and reloading AKE and cargo so that they can get to the setup boxes betweenAFT, and FWD holds to swap the defect boxes. The snack packs arrived just when the crew gave boarding clearance.Passenger services staff, Catering staff and AIC staff picked up the boxes and started distributing snack packs to passengersas they were boarding, apologising for the delay and thanking them for their patience.It was excellent teamwork displayed by SATS! We have successfully departed a delayed flight with all happy passengers, andwe managed to make contact with every one of them, great work!Thank you for being with us! Rindal Ong CS Duty Manager SIN British AirwaysFor any feedback or enquiries, please contactMs Jace Hu (+65 6541 3909, [email protected]).Passion To Delight is for the private and general information only of our clients and partners.SATS Ltd. and its group of companies (“SATS”) make no representation or warranty as to the accuracy, adequacy, completeness or reliability of thecontents. SATS expressly disclaims any liability whatsoever for any loss or damages howsoever caused arising from or in connection with the use orreliance of the whole or any part of the contents in any form whatsoever.SATS Ltd. 20 Airport Boulevard, SATS Inflight Catering Centre 1, Singapore 819659 • www.sats.com