SATS Passion to Delight Issue 44

ISSUE 44 MAY 19 OPENING OF NEW BUSINESS AVIATION CENTRE AT SELETAR AIRPORT RECORD SHIPMENT SATS CATERING SATS CHOSEN AS “BEST AISATS COOLPORT WEIGHT OF 38 WINS ASIA “CATERER START-UP STATION RECEIVES TONNE VESSEL OF THE YEAR” AT 2018” IN THE QATAR “INTEGRATED COLD PART FROM PAX INTERNATIONAL AIRWAYS CATERING CHAIN MANAGEMENT FRANKFURT TO READERSHIP PERFORMANCE AWARD” BY THE SINGAPORE AWARDS 2019 AWARDS 2018 INDIAN CHAMBER OF COMMERCE See Page 7 See Page 10 See Page 12 See Page 14

COVER STORY OPENING OF NEW BUSINESS AVIATION CENTRE AT SELETAR AIRPORT On 29 April 2019, SATS announced the official launch of the Business Aviation Centre (BAC) at Seletar Airport. BAC is managed by SATS Seletar Aviation Services Pte Ltd (SSAS), a joint venture company SATS formed with Jet Aviation (Asia Pacific) and Universal Singapore Aviation Services. More than 100 guests from the private jet industry turned up for the opening ceremony. Mr Greg Evans, Chairman of Universal Weather and Aviation Inc., had also taken time off to fly down from Houston with his family to grace and jointly open the event with SATS PCEO Mr. Alex Hungate. The flight movements for business aviation is expected to grow 3-5% year-on-year. To date, SSAS has handled more than 4,000 flight movements since its first flight at Seletar Airport on 19 November 2018, of which close to 70% is business aviation. Passenger services at BAC are personalised to meet the unique needs of private jet customers for discretion, privacy and speed. Purposefully designed to get a passenger out of the airport or up on a plane in a jiffy, the process of baggage handling, security checks and immigration clearance is managed by SSAS Customer Service personnel, while passengers relax in the comfort of the luxuriously furnished BAC lounge. SATS is proud to be part of this exciting new development at Selatar Airport. 2

PARAMOUNT INITIATIVES (Left to right) Mr. Sagar Dighe, Chief Operating Officer, Taj SATS; Mr. Puneet Chhatwal, TAJ SATS UNVEILS A Managing Director and Chief Executive Officer, IHCL and Chairman, Taj SATS NEW BRAND IDENTITY Taj SATS unveiled a new visual brand identity on 21 February 2019. The new identity is a bold reimagination of the brand TajSATS and presents the company as modern and progressive. The launch of the new identity is a part of the ongoing evolution of Taj SATS. The new logo brings together the best of Taj and SATS with an agile and innovative design that resonates across generations. Carefully balancing tradition and modernity, it tells the story of the company’s past and signals the vision for the future. The logo is set against the backdrop of a bold new visual identity that is inspired by the art of plating and the culinary arts. The branding embodies an organisation that is reinventing itself with an unwavering commitment to continuously raise standards. AISATS PARTNERS WITH NATIONAL Air India SATS Airport Services SKILL DEVELOPMENT CORPORATION FOR Pvt. Ltd (AISATS), India’s RECOGNITION OF PRIOR LEARNING premier airport services company, in partnership with (Left to right) Mr. Ramanathan Rajamani, CEO, AISATS; Mr. Peter Immanuel, CEO, AASSC the National Skill Development Corporation (NSDC) and the Aerospace and Aviation Sector Skill Council (AASSC), launched the Recognition of Prior Learning (RPL) certification program for its employees. AISATS is the first ground handling company in India to launch the RPL program, under which, employees will be assessed for their knowledge, skills and aptitude acquired while on the job as AISATS’ employees. Upon successful completion of the assessment, applicants will receive a certificate from the NSDC and AASSC. The RPL platform will facilitate AISATS to provide additional recognition to its employees. Recognition of Previous Learning (RPL) is a flagship program under the Pradhan Mantri Kaushal Vikas Yojana (PMKVY) scheme of the Ministry of Skill Development and Entrepreneurship (MSDE). The scheme plans to impart skill-based training to one crore people. 3

PARAMOUNT INITIATIVES AISATS HYDERABAD DEVELOPS TOWABLE RAMP WITH SOLAR POWERED AIR-CONDITIONING SYSTEM AISATS Hyderabad (HYD) has developed a towable ramp in canopy. Product development was further improved with an air- order to address issues in the deplaning of passengers, especially conditioning system that runs on both solar power (during solar PRMs (passengers with reduced mobility) from the aircraft on light availability) and a battery (at night or in the absence of solar remote bays. Embarkation and disembarkation of wheel chair power).  passengers can be very difficult and unsafe on remote bays, especially when an ambulift is not available or is unserviceable. The product benefits both regular and wheelchair-bound passengers, as regular passengers feel comfortable and those The station has indigenously designed and fabricated a portable on wheelchairs remain safe during embarking and disembarking. ramp that can be used to replace steps and the need for an Additionally, operational and turnaround efficiencies are ambulift at remote bays. Considering passengers’ comfort in improved. summer and rainy seasons, the ramp has been covered with a 4

SATS COMMUNITY SATS recognises our staff who have performed well and awards them for their hard work and effort. We are proud to share with you our “Employees of the Month” for February and March 2019. FEBRUARY 2019 (From top left to right) Chester Adorna Astudillo, Wu Pei-Rong (Peggy), Estella D/O Surinam Ganesan, Zulkeflee Bin Abdul Rahim, Ha Yong Cyon, Azhagu Balamurugan, Hilary Huang Yu Chen, Chan Jia Wen, Yong Kim Fuie, Nur Hazleen Binte Yahya, Seeni Perlaisamy, Arumugam, Abdullah Bin Ali, Ong Wei Lye, Ng Kian Tiong, Daniel Ng Chou Siong, Wendy Wee Wei Ling, Foo Rue-Wynn, Jeyasilan A/L Muniandy, Zamhari Bin Nin Samat, Vijayanthiran A/L Mani, Mohamad Hata Bin Riduan & Nurul Amira Binti Surya Akmaja MARCH 2019 (From top left to right) Abdul Rahim Bin Abdullah, Mohammed Fairuz b Mohammed Yasin, Vasagi A/P Narayanasamy, Lu Haiwei, Norazilah Binte Abdul Rahaman, Fiona Tan Pey Shu, Siti Muhaini Binte Mohd Fadil, Durugaaparameswari D/O Thinakaran R, Maria Doss Arunbenny, Labayo Marife Destajo, Wang Xiangyang, Zarina Binte Mohd, Balamurugan A/L Morgan, Harmit Singh A/L Paranjit Singh, Fauziah Binte Sobari, Irithinathan A/L S P Thomas, Koralage Rusiru Viraj, Araffat Bin Hassan, Siew Zhang Ying, Chong Kok Ling (Aaron), Jasmera Ahmad B Abdullah, Caridee Chueh Lung-Kai, Nordiana Bte Tabir & Cedric Chong Ru Wan 5

EXPANDING Renewal Partnerships Across SATS’ Network BOUNDARIES SATS would like to thank the following airlines for their continued support! EXPANDING BOUNDARIES IN OUR BUSINESS NETWORK AIRLINE JV, STATION Asiana Airlines Asia Airfreight Terminal, HKG Cebu Pacific Airlines Beijing Aviation Ground Services, PEK Forging New Partnerships Across SATS’ Network Eithad Airways Beijing Aviation Ground Services, PEK SATS welcomes the following new customers into our network! Air Astana Beijing Airport Inflight Kitchen, PEK Air Canada Beijing Airport Inflight Kitchen, PEK AIRLINE JV, STATION FedEx Beijing Airport Inflight Kitchen, PEK Air Niugini MacroAsia Catering Services, MNL Oman Air  AISATS, HYD All Nippon Airways MacroAsia Catering Services, MNL Emirates  AISATS, HYD Royal Brunei Airlines MacroAsia Catering Services, MNL Scoot  AISATS, HYD Saudi Arabian MacroAsia Catering Services, MNL Airlines Urumqi Airlines SATS, SIN Xiamen Airlines MacroAsia Catering Services, MNL Qantas Airways SATS, SIN (Catering) Palau Asia Pacific Air SATS HK, HKG Malindo Air SATS HK, HKG SATS is Asia’s leading provider of gateway services and food solutions. We are present in over 60 locations and 13 countries across Asia and the Middle East. 6 For enquiries on our network, please contact Ms. Sabrina Chew (+65 6541 8098, [email protected]).

SINGAPORE CREATING MILESTONES RECORD SHIPMENT WEIGHT OF 38 TONNE VESSEL PART FROM FRANKFURT TO SINGAPORE AirBridgeCargo Airlines transported a record shipment weight – a 38 tonne vessel part – from Frankfurt to Singapore on 19 March 2019. The SATS Freighter Specialist Team provided all the operational support to ensure its smooth handling. The AirBridgeCargo Airline Singapore Team complimented the team, saying, “On behalf of AirBridgeCargo Airlines, many thanks to everyone who was involved in flight RU235 – SVO-SIN-SGN. We greatly appreciate the support provided. We have all became a part of a wonderful success story – from aircraft inbound, airside ground handling, as well as outbound flight personnel, who were all within schedule. Many thanks once again, we look forward to more success stories ahead!” SATS is proud to have contributed in this milestone. BRINGING COLOURS TO SCOOT’S ENGAGEMENT DAY This year, SATS APS brought some colour to the annual Cabin Crew Engagement Day for Scoot, held on 3 April 2019, as the theme of the event was “Neon”. Many cabin crew members came dressed up for the theme, fighting for spots in the event’s “Best Dressed” and “Face Paint” categories. During the event, the winners of the “Top 30 Cabin Crew” award were recognised for exceeding the sales performance of their cohort. One of the highlights of the event was the product training sessions conducted by suppliers, as cabin crew got the opportunity to learn more about the products being uplifted onboard. The event proved to be a success with a high turnout of cabin crew and suppliers, and served as a forum for interactive engagement. The cabin crew were also rewarded with goodie bags filled with exciting new products from suppliers. It was truly a fun-filled and joyful occasion as we celebrated the cabin crew’s efforts in driving onboard retail sales. 7

CREATING MILESTONES CELEBRATION OF TURKISH’S AIRLINES’ MOVE TO THE NEW ISTANBUL AIRPORT On 6 April 2019, Turkish Airlines moved to their new home at Istanbul Airport. To commemorate this special day, there was a small celebration for the last flight-carrying passengers from Istanbul Ataturk Airport to Singapore. SATS is proud to be a part of this key moment in Turkish Airlines’ history. SATS WELCOMES HAINAN AIRLINES SATS is proud to be appointed as the catering partner to Hainan Airlines (HU) from 31 March 2019. To celebrate this milestone, SATS presented a celebratory cake to mark the start of this new partnership. CHINA EASTERN AIRLINES AND CHINA SOUTHERN AIRLINES ADD CHANGSHA ROUTE TO NETWORK In parallel with the initiatives of the Singapore Tourism Board to promote tourism through increased air connectivity, China Eastern Airlines (MU) and China Southern Airlines (CZ) have both launched roundtrips to Changsha, China. To congratulate both our clients in their network expansions, SATS Catering prepared celebratory cakes to mark their inaugural flights to Changsha in April 2019. Congratulations to both carriers! 8

CREATING MILESTONES OVERSEAS SATS HK is pleased to welcome Palau Asia Pacific Air (ZA) to Hong Kong on 31 January 2019. SATS HK Palau Asia Pacific Air operates the A320 from Palau to Hong Kong 3 times a week. SATS WELCOMES PALAU HK is pleased to provide the ramp services to the carrier and we look forward to a close ASIA PACIFIC AIR partnership with Palau Asia Pacific Air (ZA). TFK COMMENCES CATERING TO ROYAL BRUNEI AIRLINES From 15 March 2019, TFK began catering services to Royal Brunei Airlines – starting with their inaugural flight from Narita International Airport to Brunei International Airport. Royal Brunei will operate 3 times a week with 2 services, Business Class and Economy Class, flying an Airbus 320 NEO aircraft. AISATS BENGALURU CELEBRATES SAFETY WEEK 2019 AISATS Bengaluru (BLR) organised their Safety Week, which BIAL Safety representatives addressed everyone in attendance included a foreign object debris (FOD) walk, safety quiz and other about the importance and requirements of the FOD free apron. activities. Further, a safety function was organised and graced by Mr. Bhaskar The FOD walk was conducted under the guidance of the Bengaluru Majumdar, Airport Manager, Etihad Airways, as chief guest. Mr. A Airport (BIAL) Airside Safety Department. Approximately 200 staff Jena, Mr Ravikrisna and Mr. Kathirvelu from the BIAL Airside Safety from different departments (including the BLR management team Department, the AISATS BLR management team and around 150 and Station Manager from Dragon Air) actively participated. staff from different operational areas attended the function. 9

UNLOCKING SINGAPORE ACHIEVEMENTS SATS CATERING WINS “ASIA CATERER OF THE YEAR” AT THE PAX INTERNATIONAL READERSHIP AWARDS 2019 SATS Catering has once again won the “Asia celebrate the efforts of the winners. This is Caterer of the Year” award for 2019. This the second time SATS has been recognised is the second consecutive year that SATS as an industry-leading caterer in the last has won at the coveted Pax International year, following the “Caterer of the Year” Readership Awards. Each year, the best award accredited by the International in the industry are recognised, having Flight Services Association (IFSA) Compass been chosen by the loyal readers of Awards in both 2017 and 2018. PAX International – a trade publication dedicated to the global travel catering “Winning the award is a testament to SATS industry, as well as aspects of passenger Catering’s unwavering commitment in services for all forms of passenger consistently delivering high quality cuisine transportation, including aviation, cruise to passengers. I would like to take this and rail. opportunity to thank our teams for their professionalism, support and contributions Airlines, caterers and product suppliers towards such achievements.” Says Mr. from around the world gathered at the Goh Siang Han, Chief Operating Officer, Radisson Blu Hotel on 3 April 2019 to Singapore Food Solutions. SPL3 WINS “PRIORITY PASS LOUNGE OF THE YEAR HIGHLY COMMENDED AWARD FOR THE ASIA PACIFIC REGION 2018”! Exciting news! SATS Premier Lounge Terminal 3 (SPL3) is delighted to have won the “Priority Pass Lounge of the Year Highly Commended Award for the Asia Pacific Region”. This is the second consecutive year that SATS Premier Lounge is honoured to win a nomination from Priority Pass members. These awards are based on the ratings of over 52,000 Priority Pass members - recognising airport lounges that offer the best service, experience, refreshments and business facilities. Our Singaporean delights such as Nasi Lemak with Banana Leaf Otah have been popular features among members! KOREAN AIR AWARDS SATS AS THE “BEST GROUND HANDLER IN SOUTHEAST ASIA” 9 May 2019 marked a joyous day for our team at SATS Ground Services Singapore (SGSS) as SATS was awarded the “Best Ground Handler” award in Southeast Asia for 2018 by Korean Air. Handed out by Station Manager Mr. Lee Nam-Sik, this award is testimony to the hard work and effort put in by the team in delivering exceptional service to our esteemed airline partner and its passengers. Kudos to the team! 10

2018 Q4 & 2019 Q1 UNLOCKING ACHIEVEMENTS SINGAPORE AIRLINES- DHL EXPRESS ANNUAL SATS COMMENDATION AWARDS FOR YEAR 2018 Singapore Airlines-SATS Commendation SATS is honoured to be invited to ACS’ Annual serves to recognise SATS Passenger Services Awards Dinner in Hong Kong on 21 March 2019. and Apron Services staff for extending We were presented with a special plaque – the extraordinary service. “Star Performance Award 2018” by Mr. John Roach, Senior Vice President, Aviation Commercial, DHL There were a total of 70 award winners in Express. the 2018 Q4 ceremony that was held on 31 SATS looks forward to continuing our close January 2019, and 66 award winners in 2019 collaboration with ACS and DHL Express! Q1 ceremony held on 2 May 2019. Kudos to the team! Singapore Airlines (SQ) management graced 11 the occasion and in their opening speeches, expressed their appreciation to all on ground who worked extremely hard throughout the peak periods of operations. Awards were given for the following categories: Outstanding Individual Award Outstanding Team Award Most Saved Bags Award Honesty Award In addition, a “Soar with SQ” Grand Lucky Draw was held at both ceremonies. The grand prize was a pair of SQ tickets to any part of Southeast Asia or Hong Kong. For the 2018 Q4 ceremony, the two lucky winners were Lim Wee Tee (Apron Services) and Zhai Da Xi (Apron Services). The winners in the 2019 Q1 draw were Nizam Salleh (Passenger Services DM) and Amadea Winardi (SQ PRO). Congratulations to all winners!

UNLOCKING 2018 Q3/Q4 PASSION TO ACHIEVEMENTS DELIGHT COMMENDATION CEREMONY SATS CHOSEN AS “BEST START- UP STATION 2018” IN THE The Passion to Delight Commendation Ceremony was held QATAR AIRWAYS CATERING on 14 March 2019 at Crowne Plaza Changi. It served to PERFORMANCE AWARDS 2018 recognise outstanding individuals from Passenger Services, Apron Services, APS and SGSS who have gone beyond their SATS Catering has been chosen as the “Best Start-up Station call of duty in delivering excellent service. 2018” - an award conferred by Senior Vice President Aaron Claxton, Qatar Airways (QR) Catering Service on 27 March 2019. In his opening speech, Senior Vice President of Passenger The award recognises the achievements of caterers across Services, Mr Vincent Chan shared his thoughts on the Qatar’s network around pillars of culinary delivery, food safety, values of service. halal compliance and operational consistency. Best Start-up Station is the highest attainable ranking within the performance A total of 147 winners qualified for various awards, including: category. Outstanding Service Gem Outstanding Service Team Winning the award would not have been possible without the Honesty Ambassador guidance, patience and continued support from QR local and HQ teams during the preparation phase in the weeks leading up to the inaugural flight on 1 April 2018. The operational synergy has enabled prompt communication of QR’s flight requirements, including familiarisation with galley loading plans, equipment and comprehensive menus. Also, not forgetting the timely assistance rendered by our joint venture partner - Brahims SATS Food Services’ operations team. SATS Catering strives to continue playing an integral role in Qatar Airways’ growth, endeavours and its 5-star promise to its customers in the years ahead. 12

OVERSEAS UNLOCKING ACHIEVEMENTS TAJ SATS, DELHI, HONOURED WITH THE “QSAI 2018 WORLDWIDE PLATINUM AWARD” AND “QSAI GOLD AWARD, ASIA” FOR EXCELLENCE IN CATERING QUALITY Taj SATS, India’s undisputed leader in TFK CORPORATION NRT (TOKYO) airline catering has been honoured with the COLLECTS BRONZE AT 11TH ANNUAL distinguished QSAI 2018 Worldwide Platinum QSAI EXCELLENCE AWARDS Award for Excellence in Catering Quality. Every year the Alliance presents awards to the on- TFK Corporation NRT (Tokyo) was awarded a bronze in the Asia region at the board catering facilities who achieve the very 11th Annual QSAI Excellence Awards Gala Ceremony - held in Dallas, Texas best performance record on QSAI Audits. on 26 March 2019. A total of 10 awards were given for 3 separate regions. This award was presented to the industry’s best. This year’s award was awarded to Taj SATS, Delhi, at the 11th Annual QSAI Excellence Awards. The awards were held in Dallas, Texas on 26 March 2019. Taj SATS, Delhi also received the Gold Award for Excellence in Catering Quality, Asia. This is a testament to Taj SATS’ diligent efforts to consistently provide an environment that promotes food safety, while ensuring high quality food. Receiving this award is a source of great pride for the TajSATS team, as well as an affirmation of TajSATS’ commitment to its customers by maintaining high levels of food quality, hygiene and conformity on a daily basis. Taj SATS’ vision is “Enriching Lives through Innovative Food Solutions”. Taj SATS is a trusted leader in the food industry with state-of-art facilities and employs the latest technologies and practices to ensure high quality and consistency. AWARD AT THE GREAT INDIAN CULINARY CHALLENGE The Great Indian Culinary Challenge (GICC) is held with Food Hospitality World and is organised by The Indian Express Group. It is India’s largest culinary challenge that attracts the participation of chefs from over 250 five-star hotels and restaurants. This is a platform for chefs to showcase their culinary and presentation skills. Several of our chefs participated and Chef Sachin Surange was the proud recipient of the Bronze Medal in the “Chocolate Display” category. 13

UNLOCKING ACHIEVEMENTS AISATS DELHI RECEIVES AWARDS FROM MALAYSIA AIRLINES AISATS Delhi (DEL) station received two awards from its customer airline, Malaysia Airlines. These were the “Best Station Award 2018 for Zero Accidents” and the “Special Award for Major Flight Disruption 2018”, for demonstrating extraordinary efforts and team work during flight disruptions. These awards were announced by Malaysia Airlines in their annual event. Mr. Dhiraj M. Wadhwa, Station Manager (Delhi), Malaysia Airlines, felicitated AISATS staff with the awards in an event organised to celebrate the achievements and partnership. AISATS COOLPORT RECEIVES “INTEGRATED COLD CHAIN MANAGEMENT AWARD” FROM THE INDIAN CHAMBER OF COMMERCE AISATS COOLPORT received the “Integrated Cold Chain Management Award” from the Indian Chamber of Commerce (ICC) at the 9th Annual Supply Chain & Logistics Summit & Excellence Awards 2019, an initiative started by the Indian Chamber of Commerce in 2011 to recognise the best performers in the supply chain and logistics sector. The nominations are carefully evaluated on various parameters such as warehouse facilities, handling capabilities, safety and quality, special services, customer satisfaction, adoption of information technology, energy efficiency and innovation. AISATS COOLPORT was conferred with this prestigious award for providing end-to-end unbroken cold supply chain perishable and pharmaceutical products, achieving world class standards. 14

BUILDING BONDS SATS GOLF CHAMPIONSHIP 2019 On 18 April 2019, we returned to the Laguna National Golf and Country Club for our annual golf game with friends and partners! A good workout to end the first quarter of the year and gear us up for next quarter. We thank everyone who joined us for the game, as well as our networking dinner. Thank you! 15

COMPLIMENTS Please extend my compliments to the Catering Team who handled the clustered departures AOG UA2834, delayed UA028D, and scheduled UA002 on the morning of 12 March. In addition to managing SPML changes, the Food Checkers and Cabin Team responded well to a late aircraft swap that required transferring and adjusting cart positions onsite. A special mention to the Catering Control and Pre-set Teams for expediting a large additional order of 19JCL / 41YCL meals, while ensuring meal services were not disrupted. With strong assistance from the various teams, the flights were able to depart smoothly. Thanks again to everyone for your excellent teamwork, dedication, and for going the extra mile! This could only be possible with your outstanding leadership and support. Ms. Amy Ee My sincerest appreciation to you and the team. Supervisor Airport Operations SIN United Airlines On behalf of Uzbekistan Airways, we would like to express our appreciation and gratitude to your team on 27 February 2019. Yesterday, HY552 was grounded for 6 hours as we had to obtain an overflight permit over Iran – as Pakistan airspace was closed and we had to reroute our flight via Iran airspace. We had a total of 219 passengers on this flight and I understand there were a few operational factors that the team had to cope with as well. Thanks to the staff of Ramp, Baggage and Cargo, Catering, Passenger Services, Flight Operations and Load Control for all your assistance and support in pushing out the flight immediately after we had obtained the permit. A special thanks to ARM Jonathan, DM Azlan, Yingwei from Marketing, as well as Rui Shan and Guo Dong from Catering for expertly handling the delay into the wee hours of the morning. SATS has without a doubt, demonstrated its high service and quality standards. We look forward to working together on HY flights in Singapore. I hope you can relate our appreciation to the rest of your team. Thank you. Mr. Afzal Muratov General Manager SIN Uzbekistan Airways As we begin a new year of forging new relationships with SATS I flew on UK 812 from Bangalore the Delhi on 7 February 2019. Catering, I would like to drop a short note of appreciation for I was almost 10 minutes late and the check-in counter was efforts rendered by Catering Officer Julyn Chua. closed for this flight. I had to be in Delhi for an emergency and explained the situation to Mr. M Nagesh from AISATS A few weeks ago, we delivered an anniversary surprise for a Bengaluru. Solitaire PPS club member. As the request from the passenger was rather last minute, I had to ask for a special cake to be He tried his best to put me on this flight and after he received created. Despite the short time frame, Julyn managed to a confirmation, Mr. M Nagesh helped me to get all the way to personally deliver a beautiful cake to the SilverKris Lounge security and asked the people standing in the line to allow me (SKL) for us to pull off the surprise. The passenger was to the front. I reach the boarding gate just in time. I believe incredibly happy with the surprise that we put together for this kind of customer service reflects the character of the his wife. company. Pass on my thanks to Mr. M Nagesh. Julyn has consistently put in her best efforts for SKL, Passenger sometimes even incurring the wrath of your kitchen. Please Mr. B C Kumara Raja convey our thanks and appreciation to her. Thank you. Vice President Marketing Aeon Telectronics Pvt Ltd Ms. Jean Ong Premium Service Manager SilverKris Lounge Singapore Singapore Airlines For any feedback or enquiries, please contact Ms. Jace Hu (+65 6541 3909, [email protected]). Passion To Delight is for the private and general information only of our clients and partners. SATS Ltd. and its group of companies (“SATS”) make no representation or warranty as to the accuracy, adequacy, completeness or reliability of the contents. SATS expressly disclaims any liability whatsoever for any loss or damages howsoever caused arising from or in connection with the use or reliance of the whole or any part of the contents in any form whatsoever. SATS Ltd. 20 Airport Boulevard, SATS Inflight Catering Centre 1, Singapore 819659 • www.sats.com