SATS Passion to Delight Issue 40

ISSUE40 SEP 18Launch of SATSAcademyREACHING OUT & SATS CATERING SATS CATERING HAS SATS BAGS TWOENGAGING SINGAPORE CELEBRATES WITH CHANGI DONE IT AGAIN AT BIG WINS AT THECARGO INDUSTRY KEY AIRPORT GROUP AT THE AVA’S FOOD SAFETY SINGAPORE CORPORATEPARTNERS TERMINAL 4 GRAND AWARDS NIGHT 2018 AWARDS 2018 OPENING CEREMONYSee Page 6 See Page 13 See Page 14 See Page 8

COVER STORYLAUNCH OF SATS ACADEMY TO GROOM A PIPELINE OF SKILLED TALENTSSATS has been working with global Framework for Air Transport to from IATA in November 2014 fororganisations like the International receive accreditation that will pharmaceutical handling, andAir Transport Association (IATA) enable its employees to obtain accreditation for ramp servicesand international airlines on the national certification. In addition training in the region from IATA indevelopment of training programmes to institutional sponsorship, SATS November 2016. SATS will continueto equip its employees with the skills ensures that its employees are to explore new ways to advance the prepared for challenges on the job skills and knowledge of its people to by harnessing Virtual Reality (VR) support their career development in technology and other innovations the fast-growing aviation sector. to shorten the learning curve. For example, SATS uses VR technology to simulate scenarios for technical ramp training to allow novices to practice manual marshalling in a safe environment with experienced peers coaching them.Mr. Ng Cher Pong, Chief Executive of Singapore WorkforceDevelopment Agency, was invited as the guest-of-honour at thelaunch of the SATS Academy. required to meet industry standards. At the launch, SATS The SATS Academy will help to build also unveiled the Airside a sustainable pipeline of talents with Driving Simulator which core skills and competencies needed helps to improve the driving to support the growth of aviation in competency of the workers Singapore, and it encompasses both by simulating extreme driving customised technical training and scenarios that are not physically development programmes, which feasible as well as providing off- includes the Graduate Assimilation line training while valuable physical Programme (GAP), and Continuing Ground Support Equipment (GSE) Education Scheme (CES). are used for actual operations. In collaboration with SkillsFuture SATS received the world's first Singapore (SSG), SATS will align Centre of Excellence for Independent its programmes with the Skills Validators (CEIV) certification2

SATS COMMUNITYSATS CHARITY RUN BROUGHTTHE AVIATION COMMUNITYTOGETHER FOR A GOOD CAUSE\"Exercising is a great way to start off the day, but it is evenbetter when you do it for a good cause,\" a sentiment sharedby guest-of-honour, Minister Ng Chee Meng, GeneralSecretary of National Trades Union Congress (NTUC), at theSATS Charity Run 2018.A record number of 1,000 people from over sixteencompanies and thirteen airlines came together at theGardens by the Bay for the annual SATS Charity Run on14 July 2018 despite the slight overcast weather. With thecombined efforts from various corporate companies andindividuals, a grand sum of $200,000 was raised this yearto care for the needy at Assisi Hospice - a hospice whichcares for those with life-limiting illnesses.The SATS management and union leaders took theopportunity to renew their commitment towardsvolunteerism via a refreshed SATS Volunteering Programme- a programme which is supported by SATS Staff Associationthat aims to promote a spirit of giving amongst employeesto meet the needs of vulnerable communities in Singaporethrough volunteerism. This programme aligns with SATS'Passion to Delight as our leaders pledged to support thecommunity by helping it to realise the full potential of others.Thanks to the overwhelming support and generosity of ourairline clients, individual donors had a chance at winningair tickets to exotic holiday destinations such as Okinawa,Hiroshima and Los Angeles. The top prize was a pair ofSingapore Airlines’ Business Class return tickets to New Yorkworth more than $15,000 - which was won by Mr. JonathanCheng from SATS Food Services.Sincere thanks to everyone who had contributed to thesuccess of SATS Charity Run and we are glad that everyonehad an excellent time on that day. 3

SATS COMMUNITY SATS recognises our staff who have performed well and awards them for their hard work and effort. We are proud to share with you our staff employees for the month of June and July 2018. JUNE 2018 Zheng Baoxiang, Mohd Shakem Salleh Bin Kemat, Ramlan Bin Mohamed Ghouse, Mohamed Ali Bin Shahul Hamid, Kamalrulzaman Bin Abd.Rahman, Goh Chin Hua, Panganiban Jonathan Ferma, Rajeshwary D/O Kandasamy, Muhamad Baharuddin Bin Othman, Danny Alvin Sua, Tan Chiow Seng, Yoong Jing Yin, Than Zaw Oo, Xu Sichun, Wong Hoon Kieong, Tan Soon Lai, Ridzwan Mohamed Hashim, Presilla Sebastian D/O Salamany, Sum Kum Peng Penny, Tan Ay Boon Grace, Muhammad Azlan Bin Sueb, Tan Chye Ban & Menaha Thevi D/O Jaya Sielan JULY 2018 Aaron Paul Bantaculo Cruz, Gian Choo Ing, Rajeswary A/P Munuswamy, Raviendran s/o Kolilingam, Tan Seok Kee Sally, Salimi Bin Hassan, Aguilar Marleo Cabuhat, Zhuang Li Na, Wahidah Bte Abdul Wahab, Liew Pui Keng (Evon), Ong Yeow Chye, Santhi Subramaniam, Adidah Bte A Kadir, Tan Giok Hwa Sylvia, Rozanah Binte Ibrahim, Sitthira d/o Thangavelan, Natrah Binte Hussain Balker, Zhou Yulei, Selvarajoo s/o Deyapan, Besmellah Bin Mansor, Kanagaraj A/L Doraisamy, Selva Santhi A/P Shanmugam & Karapayah Selvaraj4

Renewal Partnership Across SATS’ Network EXPANDING BOUNDARIESSATS would like to thank the following airlinesfor the continued support! EXPANDING BOUNDARIES IN OUR BUSINESS NETWORKAIRLINE JV, STATIONJet Airways Asia Airfreight Terminal (Cargo), HKGThai Airways Asia Airfreight Terminal (Cargo), HKGEtihad Airways Maldives Inflight Catering, MIC Forging New Partnership Across SATS’ Network SATS welcomes the following new customers into our network!Singapore Airlines SATS Hong Kong (Ramp), HKGJet Airways SATS Hong Kong (Ground Handling), AIRLINE JV, STATION HKG Air Astana SATS Hong Kong, HKGChina Cargo Airlines SATS (Ground Handling), SIN AirAsia Group SATS (Cargo), SINLion Air Group SATS (Ground Handling), SIN SATS is Asia's leading provider of Gateway Services and Food Solutions. We are present at 62 cities and 60 airports across Asia and the Middle East. For any enquiries on our network, please contact Ms. Sabrina Chew (+65 6541 8098, [email protected]). 5

SINGAPORECREATINGMILESTONESREACHING OUT AND ENGAGINGSINGAPORE’S CARGO INDUSTRYKEY PARTNERSSATS' Cargo Management attended a lunch hosted by The Such event is part of SATS Cargo’s industry outreachSingapore Aircargo Agents Association (SAAA) at Tanah program on engaging the industry stakeholders in forgingMerah Country Club on 15 August 2018. teamwork and collaboration in strengthening Singapore’s position as the preferred global hub that others talk about.Besides having an invaluable opportunity to catch up withold friends, both parties also shared the latest developments There are plans to hold quarterly lunches with SAAA as welland exchanged views on the air cargo industry outlook as to co-host an annual forum involving all its members toas well as discussed potential areas of collaboration to seek improvements and map out how the local industry cancapitalise on new opportunities. work together for the betterment of SIN Hub, benefitting all stakeholders.The SAAA council members were especially excited thatSATS Cargo can provide B2C fulfilment services for SMEforwarders, who are keen to venture into the eCommercespace. Some SAAA members were also glad that SATScould offer hub facilitation services that include multi-modal (sea-air) handling services and cargo-to-mailservices which will help SMEs attract more cargo volumesflowing through SIN Hub.SATS AND THE SINGAPORE NATIONALCULINARY TEAM COLLABORATES TO BRINGA TASTE OF SINGAPORE TO NEW HEIGHTS SATS marked the official collaboration between SATS and the by co-developing new homegrown signature dishes, inspired Singapore National Culinary Team (SNCT) on 7 August 2018. by elements personal to the Team members - such as their mother’s cooking, recreations from recipes handed down This collaboration was a result of a new partnership formed many generations, or the personal hawker favourites. The with the Singapore Chef's Association (SCA) - which authenticity of the dishes spans across the various dialect establishes and mentors the National Culinary Team for local groups in Singapore including the Cantonese, Peranakan, and internal competitions. Assembled by the SCA, the team Hakka, Hokkien and Hainanese cultures, capturing the of six is made up of: uniquely home-cooked tastes of Singaporean home kitchens and hawker fare. 1. Team Manager - Chef Kong Kok Kiang, Executive Chef at Sentosa Golf Club Guests invited to the event were taken on a heritage food trail where a plethora of over 40 dishes co-developed by SATS 2. Team Captain - Chef Nixon Low, Executive Chef at Tung and the SNCT were presented at the event. Not forgetting Lok Group our panel of SATS Culinary Consultants (SCC), a line of newly introduced creations also signified our ongoing and robust 3. Team Member - Chef Hoo Zhi Hao, Sous Chef at Lavish synergy to bring global tastes close to heart. Dine Catering Together with the Singapore National Culinary Team and 4. Team Member - Chef Koh Han Jie, Sous Chef at Collin's the SATS Culinary Consultants, we continue to elevate and enhance our culinary capabilities to bring a broader range 5. Team Member - Chef Sherine Lim, Sous Chef at Purple Sage of authentic gourmet delights to meet the ever-evolving changes in tastes, cultures and lifestyles both at home and 6. Team Member - Chef Jason Goh, Pastry Chef at Grand abroad. Copthorne Waterfront This collaboration will allow SATS to bring more to the table6

BRITISH AIRWAYS’ CREATING85TH ANNIVERSARY MILESTONESWITH SINGAPORECHANGI AIRPORT!We celebrated British Airways' 85thyear of flight to Singapore, sincetheir first flight in 1933.The BA local team and SATS teamdecorated the check-in area, and theteams spread joyful moment withpassengers travelling on BA flightsby sharing freshly baked birthdaycake from our SATS Catering on 25August 2018.Happy Birthday to British Airways!Engagement with airline clients at the official launch of the collaboration SNCT chefs in action between SATS and the Singapore National Culinary Team. SATS Mentors and the Singapore National Culinary Team 7

CREATING An eager group of about forty travel agents, media, MILESTONES corporate clients and staff of Thai Airways (TG) arrived for their first get-together session at SATS InflightTHAI AIRWAYS CORPORATE Catering Centre 2 on 28 June 2018.PARTNERS ENGAGEMENT SESSION2018 – A SNEAK PEEK INTO The guests donned on kimonos and hairnets after theINFLIGHT MEAL PREPARATION welcome drinks and embarked on an exciting tour of our in-flight kitchen, with many having their first-time experience. During the visit, they were able to learn the process of in-flight meal preparation and ask our friendly and knowledgeable tour guides any burning questions they had. Our SATS Chefs presented the various dishes served on TG flights. Chef Narong Hansoonthronrapoj, our very own Thai Chef, brought the guests through the specially prepared Thai dishes. The guests were impressed with the presentation of the meals and were treated to a Business-Class style's tasting session. SATS recreated the same Business- Class set-up for the guests and presented a meal which consists of: 1. Bread- Basler Brunsli, 2. Appetizer - Rock Melon and Prosciutto Ham Salad, 3. M ain Course - Tom Yum Fried Rice or Grilled Chicken Thigh with Herb Cream Sauce, 4. Snack - Dough Fritters with Condensed Milk, 5. D essert - Chocolate Banana Mousse and Seasonal Fruits. It was a pleasure to host TG’s corporate clients, and we are glad that everyone had enjoyed their time here. SATS CATERING CELEBRATES The Grand Opening of Terminal 4 has unlocked another WITH CHANGI AIRPORT milestone as the Changi Airport charts new paths in its GROUP AT THE TERMINAL 4 journey as a global aviation hub. GRAND OPENING CEREMONY Mr. Khaw Boon Wan, Minister for Transport and Guest-8 of-Honor, launched the Grand Opening at Changi Airport Terminal 4 on 3 August 2018. Various parliamentary members, Executives of CAAS and CAG, and aviation partners attended the launch. Local composer, Mr. Dick Lee also made a guest appearance as the voice behind the mini- theatre installation that unveils the tapestry of Singapore’s rich culture and heritage architecture. Completing the day’s festivity was SATS Catering’ line-up of over 30 delectable dishes where guests were treated to a repertoire of international and local delights - such as SATS Signature Satay, Braised Sze Chuan Beef with Yin Yang Garlic Sauce, Orecchiette Pasta with Sundried Pesto and Basil and Gula Melaka Cream Puff to name a few. Also, live stations featuring our famous Hainanese Chicken Rice, Singapore Laksa and Rojak were also available to provide a taste of Singapore to the guests.

SUMMER TREATS AT SATS CREATING PREMIER LOUNGE MILESTONES SATS Premier Lounge celebrated ‘Summer Treats’ with our airline clients to show our appreciation for their continuous support through the year on 12 July 2018. The highlight of ‘Summer Treats’ was the highly raved freshly baked Belgian waffles, topped with gelato. There were six flavours of gelato to choose from, and at least ten variety of toppings on the table. Besides the waffles and gelato, there was Virgin Mojito, Singapore Sling slushie, Sex on the Beach slushie, Long Island Tea sorbet and a table filled with sweet desserts. Enjoy first and count the calories tomorrow - a big thank you to those who attended, and we hope that our valued-clients had fun during the event!OVERSEAS KOREAN AIR CELEBRATES 50 TFK presented a special cake to Korean Air in celebration of the YEARS OF FLIGHTS BETWEEN 50 years of flights between Seoul and Tokyo. TFK looks forward to SEOUL AND TOKYO building an ever-closer relationship with Korean Air. Congratulations to Korean Air! Special cake to Celebrate Korean Air's 50th Pieces of the cake passed around in-flight. Anniversary of flights between Seoul and Tokyo 9

CREATING AISATS HYDERABAD WELCOMES MILESTONES FLYNASSATS HONG KONG WELCOMES Flynas started its operations and AISATS HYD is proud to beAIR ASTANA the ground-handling partner. Mr. Yoga Narasimhan, SVP of AISATS HYD, and TRV, and representatives from Flynas andSATS Hong Kong is pleased to welcome Air Astana GMR Airport, Hyderabad, welcomes the inaugural flight at(KC) as our partners in June 2018. Air Astana is the flag Rajiv Gandhi International Airport, Hyderabad.carrier of the Republic of Kazakhstan, based in Almaty,Kazakhstan. The first handled flight from Almaty toHong Kong arrived on 1 June 2018. SATS Hong Kongis appointed to provide both the passenger and ramphandling services to Air Astana (KC).We look forward to a close partnership with Air Astana.SATS HK handled Air Astana flight. AISATS BENGALURU JOINS CATHAY PACIFIC’S 10TH YEAR ANNIVERSARY CELEBRATIONS Cathay Pacific organised a 10th-year Anniversary celebration for its passenger flights from Bengaluru to Hong Kong. AISATS BLR, its ground-handling partner, joined in the party and congratulated Cathay Pacific on achieving this milestone. Token of appreciation to Air Astana’s crew from Head of Passenger Services, Mr. Bryan Foo (from right)10

CAG ANNUAL AIRPORT UNLOCKINGSAFETY AWARD 2018 ACHIEVEMENTSChangi Airport Group (CAG) givesrecognition to various agencies at its annualSafety Awards event in commemoratinginnovations and initiatives which promoteworkplace safety at Changi Airport.At the recent 2018 CAG Safety Award, SATSwon a total of two Silver Individual Awards,one Bronze Individual Award, two SilverTeam Awards and one Bronze Team Award.Award WinnerSilver Individual Award Winner Navarro Christian GecoleaSilver Individual Award Winner Umila Joey BarataBronze Individual Award Winner Paran Jose III AralarSilver Team Award Winners Edward Gabriel Augustine Indran RajuSilver Team Award Winners K. Silverajoo Renganathan ViswanathanBronze Team Award Winners Alex Koh Leong Teck Kevinder Singh Nah Chong Boon Wee Buck ChyeMost of the winners received awards Silver Individual Award Winner - Silver Individual Award Winner -for displaying vigilance on the field and Navarro Christian Gecolea Umila Joey Baratacomplying with safety practices. A uniquenomination for the Safety Award showcased Bronze Individual Award Winner - Silver Team Award Winnersthe development of an engine system that Paran Jose III Aralarcan be cut-off for tractors which ensure thatuncrewed tractors remain stationary and Silver Team Award Winners Bronze Team Award Winnersdo not cause accidents related to personalinjury or damages to aircraft at airside. Thisnomination scored a Bronze Team Award.This customised design caters to the need oftractor drivers to get on and off the drivers'seat frequently during operations - wherethe cut-off engine system is designed tocentre around an existing seat sensor withlinkage to a 60-second relay timer. Thehandbrake system and gear mechanismswill be engaged and put to 'Neutral' whenthe tractor is in a stationary position.At the same event, the Star Alliance CarriersTeam bagged the Silver Team Award wherethe team put in a lot of lot of initiatives andeffort to inculcate the importance for asafety-first mindset among the staff suchthat this awareness has become part of theday-to-day operations, further contributingto the overall safety culture at the airport.Our heartiest congratulations to the winners! 11

UNLOCKING ACHIEVEMENTS SATS TEAM ACHIEVED ANOTHER HIGH SCORE IN THE BRITISH AIRWAYS QUARTER 2 AUP AWARD British Airways announced their Quarter 2's Airport Upsell Performance (AUP) results on 14 August 2018, and it was another new record for the year! Kudos to the team spirit and encouragement that spur everyone in striving for better achievements. SATS ACHIEVES ZERO FINDINGS IN OHSAS 18001 AUDIT SATS is pleased to announce the remarkable achievement for this year's Occupational Health and Safety Assessment Series (OHSAS) audit. This year's audit comes after a period of significant changes for SATS - Our SATS BRF operations moved out from 212 & 234 Pandan Loop to 7 Buroh Lane, and it is the first time our SGSS was OHSAS audited. We always seek to achieve excellence and this year's audit for SATS is the best results to date with zero negative and three positive findings.12

SATS CATERING HAS DONE IT UNLOCKINGAGAIN AT AVA’S FOOD SAFETY ACHIEVEMENTSAWARDS NIGHT 2018SATS is recognised as a major industry player that The award ceremony took place at the AVA Food Safety Night 2018works hand-in-hand with regulators to uphold a at Ritz-Carlton, Millennia Singapore on 20 July 2018. This annualstringent standard in Food Safety. With that, the event was graced by Guest-of-Honor, Ms Sun Xueling, SeniorAgri-Food & Veterinary Authority of Singapore (AVA) Parliamentary Secretary of Home Affairs and National Developmenthas once again awarded SATS with the Certificate and recognises excellence in food hygiene, sanitation and processing.of Commendation for achieving an A-grade underAVA's Factory Grading Scheme. Mr Lim Kok Thai, CEO The AVA awards received are an industry accolade and is a testamentof AVA, presented the award and this marks the 21st to SATS' continuous commitment towards upholding food safetyconsecutive year that SATS has received its 'A' status! as the company forges ahead to embrace evolving changes in theSATS has also earned its recognition as an AVA Food global food landscape.Safety Partner. TFK RECEIVED CERTIFICATE OF APPRECIATION FROM JAPAN AIRLINES TFK Haneda received a special Certificate of Appreciation on 20 July 2018 for its outstanding contribution and effort made in providing emergency catering services to Hiroshima Airport in response to the historical massive rain disaster in Hiroshima Area earlier in July. Mr. Atsushi Maeda, Executive Officer Procurement of Japan Airlines, and other Japan Airlines' personnel presented the award and expressed their gratitude in person. 13

UNLOCKING ACHIEVEMENTS SATS BAGS TWO BIG WINS AT THE SINGAPORE CORPORATE AWARDS 2018 Leading lights of the local corporate governance scene were honoured at the 13th annual Singapore Corporate Awards on 18 July 2018, in a black-tie event dubbed the \"Oscars\" of the Singapore business world. The Singapore Corporate Awards was launched on 19 September 2005 as the umbrella awards for exemplary corporate governance practices for listed companies in Singapore. The awards, in their 13th year, were organised by the Institute of Singapore Chartered Accountants (ISCA), Singapore Institute of Directors and The Business Times, with the support of the Accounting and Corporate Regulatory Authority and Singapore Exchange (SGX). They aim to recognise and promote excellence in corporate governance among listed companies here. This year, the ceremony was held at Resorts World Convention Centre, which honoured 34 companies and six individuals for their excellence in corporate governance and shareholder communication. SATS clinched Gold for the Best Managed Board, with its chief executive Mr Alexander Hungate garnering best CEO. SATS is proud and honoured to be recognised at this prestigious event.14

SGATSOLF 2018 UNLOCKING ACHIEVEMENTSCHAMPIONSHIP More than eighty enthusiastic golfers gathered at Singapore Island Country Club (Bukit Course) for an afternoon golfing event on 24 August 2018. Even though the weather was overcast, it did not dampen the spirits of those who gathered together, and the game proceeded successfully. The participants had re-established their bonds through the game. We thank all for your support and look forward to seeing you again next year!SIA GROUP - SATS FRIENDLY SATS’ very first badminton event was held at SIA Sports Club on 16 July 2018. The gameBADMINTON GAME brought together the top players in SIA Group to take part in a friendly yet competitive match. Congratulations to the winners! 15

COMPLIMENTSI want to drop a quick note about the great job done by Neeki, who assisted on the Recognition was extended to AISATS Bengalurudisrupted passenger experience on flight SQ317/30JUN, which led to accommodating staff - Mr. D Kandagal, Mr. Chandrashekar,the passengers onto flight NZ281/2JUN due to a misconnection with flight NZ281/1JUN. Mr. A, Nayak, and Mr. Chirag - who handled the Cathay Pacific Airways flight.Upon receiving the information that we were not waiting for the 45 late inboundpassengers from flight SQ317/30JUN, Neeki immediately prepared and marked out On arrival, the Power Distribution Unit (PDU)the purchased seat products (EMD) from the name list, along with the passengers' system in the front hold stopped working.associated baggage tags as I informed her that most likely they will be accommodated Although Cathay Pacific Airways Engineeringon flight NZ281 due to the lack of availability on flight SQ285. team tried to rectify the problem, there was not much that could be done, resulting in manualIt was a service recovery for the passengers as well as ensuring that passengers offloading and loading of baggage and cargo. The abovementioned staff did a commendablewho did not retrieve their baggage for the overnight stay will have their bags uplifted job in offloading and loading and completed the necessary within fifteen minutes. The team waswithout missing out on anything due to the appreciated for their great efforts despite difficult times.disruption. Mr. Benson ChuaGreat job! Airport Operations Manager New Zealand AirlinesMs. Neng Neng, Lounge Duty Manager, observed that Dr. Piers Clark was looking Mr. Victor Denisconcerned while talking over the phone and approached Dr. Clark to see if there was Manager on Duty (Bengaluru)anything she could help. Dr. Clark mentioned that his mobile's battery was low and Cathay Pacific Airwaysneeded to purchase a charger before boarding his flight; however, he is currently on anurgent conference call and was unable to buy the charger. I am writing in to convey our sincere appreciation to the following staff for their support and assistanceMs. Neng Neng assured Dr. Clark not to worry and used her mobile phone charger to during our flight disruption on 2 June and 4 Junecharge his phone so that the call will not be disconnected. She also offered to go and 2018. This compliment note was long due butpurchase one for him while he continues with his call. unable to find time to pen it down until now.Ms. Neng Neng was responsive to Dr. Clark’s Ms. Julia Lew Due to the late inbound of our flights, we facedneeds, bringing the Service Hallmark to life Customer Service Duty Manager SIN various tight-connection passengers and thoseby listening and made things better. who missed their onward flights. Although we British Airways tried our best to rebook the affected customers on the next available flight, we are unable to do soWe want to express our thanks for the excellent work done by your staff for flight for a small group due to separate bookings/LCCsJL305/2JUN. Our gratitude to your SATS Security Service (SSS) section lead by Siti bookings. The staff supported by reaching out toNoor Aishah, Duty Manager / Nus Hirdawati and Wanita Mullai on assisting our the customers one way or another.passenger who suffered from an asthma attack. Erliana, Chief Security Officer, wasalso very helpful during the situation. On the same note, your staff also supported our arrival and departure handling on the customers'When the aircraft door opened, we received information that Passenger Awang/ concerns and queries - etc.Mmr Soc/51c, who suffered from an asthma attack before landing, needed immediateattention. A wheelchair was required, but no staff was available at that time to assist. Thank you for the efforts towards FJ Operations inWanita who received our request was so helpful and promised that she would try to managing the disruption.help with other options. CSO Erliana and Nur Hirdawati used the airport's wheelchairto wheel the passenger to the buggy car, which was waiting outside the gate. DM Appreciate it a lot.Aishah and Nur Hidawati drove the breathless passenger to Guardian where a newinhaler was purchased. After an improvement on the condition, the passenger was Mr. Jahir Hussainbrought to transfer counter E to do a check-in for his connecting flight on flight Ground Operations Manager (Singapore)MI324/2JUN - SINKUL. Passenger declined any more assistance outside MI gate after Fiji Airwaysrecovery.The professional attitude and commitment shown Mr. Zul Ahmad Saidby your staff in assisting our sick passenger were Airline Representivecommendable. Thank you once again, and we look Japan Airlinesforward to your continuous support of JAL.For any feedback or enquiries, please contactMs. Jace Hu (+65 6541 3909, [email protected]).Passion To Delight is for the private and general information only of our clients and partners. SATS Ltd. and its group of companies (“SATS”) make norepresentation or warranty as to the accuracy, adequacy, completeness or reliability of the contents. SATS expressly disclaims any liability whatsoeverfor any loss or damages howsoever caused arising from or in connection with the use or reliance of the whole or any part of the contents in any formwhatsoever.SATS Ltd. 20 Airport Boulevard, SATS Inflight Catering Centre 1, Singapore 819659 • www.sats.com