Passion to Delight Issue 36

ISSUE JAN 18 36SATS Premier LoungeWins Priority Pass AsiaPacific Airport Loungeof the Year Award 2017! 03 04 12 15DFASS SATS Launches SATS New Year Party 2018 SATS Asia Pacific Star Prawning Good Fun!“My KrisShop” app receives recognition from Cebu Pacific

2 COVER STORYSATS Premier Lounge Wins Priority Pass Asia PacificAirport Lounge of the Year Award 2017!SATS is proud to announce that SATS SATS Premier Lounge is known for giving SATS strives to seek improvements Premier Lounge at Singapore Changi its guests a chance to experience authentic continuously to meet the needs of our Airport Terminal 2 has been awarded Singaporean culture, including display of travellers and exceed their expectations.the Priority Pass Asia Pacific Airport Lounge Peranakan porcelain and artwork depicting SATS Senior Vice President, Passengerof the Year Award 2017. local scenes decorating the lounge. The Services, Mr. Nazri Othman says: “Creating lounge regularly hosts festive events, for the right ambience, with comfortable seats,This award is based on 72,000 ratings by example serving mooncakes during the Mid elegant design and private space is key butPriority Pass members and recognizes the -Autumn festival, ensuring that visitors can extends beyond the physical environment, asairport lounges offering the best service, look forward to a unique experience each our hosts deliver attentive, engaging serviceexperience, refreshments and business time they visit the lounge. Our signature SATS which enhances the overall experience. Wefacilities. Laksa dish is also a favourite for travellers. are proud that our service and passion to delight has been recognised with this award.”

3 PARAMOUNT INITIATIVESDFASS SATS Launches “MyKrisShop” for SingaporeAirlines Cabin Crew!In addition to the alluring pages of the inflight duty-free salescatalogues, exciting line up of products and attractive promotions,the cabin crew also forms an integral part of the passenger’s inflightduty-free shopping experience. As they are the passenger’s point ofcontact, the cabin crew is ultimately responsible for selling to them.DFASS SATS recognizes that a 360-degree approach to cabincrew communications will enhance the engagement with them.As a result, “My KrisShop” app has been developed for SingaporeAirlines’ cabin crew which is available for download on Apple AppStore and Google Play. To begin, each cabin crew must registerwith their Singapore Airlines email and create a password beforeactivating their account. They may then log in to “My KrisShop”.The app enables the cabin crew to conveniently access theirindividual sales achievements and commissions anytime, anywherefrom their personal mobile devices. This feature empowers themto track their personal sales targets. In addition, the app allowsthem to access both sales-related and operational information viathe Notices, Promotions and Cabin Crew Circulars’ features in theapp. Last but not the least, the cabin crew will be able to providefeedback via the app, to which DFASS SATS will be able to receiveand address in a timelier manner. “What do you like most about My KrisShop app? I like My KrisShop app because it is so transparent. All my past transactions are recorded. I can even view the transaction details of the flight. How did the app help you in your sales? The app allows me to have a clear view of the items I sold, in line with the quarterly crew incentive program, I am aware of what items I should sell more in order to achieve the incentive. This is a motivating factor for me. Being able to view my monthly commission also spurs me to increase my sales. ” JOSLYN HUA CAIYING“What do you like most about My KrisShop app? What do you like most about My KrisShop app? I am able to keep track of my monthly sales and access a record of my previoussales submission.How did the app help you in your sales?What I like best about the app is that I am able to view my past sales record. Thisallows me to understand the selling trend ebased on flight routes and productpopularity. In addition, knowing my sales figures motivates me to work towardsmy sales target and goals. ”SHARON LIM LIYAN

4 OUR COMMUNITYSATS New Year Party 2018The annual SATS Customer Event: New Year Party 2018 was held on 11January 2018 at Marina Bay Cruise Centre Singapore (MBCCS). The venuewas decorated to the theme “Spectacular Spectacular” with musical posters androving musical characters. The high kicking Can-Can dancers created a livelyand colourful opening for the party.More than 700 guests and staff were treated to a sumptuous spread preparedby SATS talented chefs. This year, the chefs surprised the guests with anoutdoor live cooking booth at the wharf area, where the guests got to enjoy thedelicacy and panoramic view of Singapore landscape. Besides the local SATSCatering team, we also had the support from our joint venture partners, includingBeijing Inflight Kitchen, Maldives Inflight Catering, Brahim’s SATS Food Service,MicroAsia Catering Services, PT Purantara Mitra Angkasa Dua, Taj SATS andTokyo Flight Kitchen. This was reflected in the wide diversity of cuisines at theparty.Once again, we would like to thank all our friends and partners for the continuedsupport. We hope those who joined us at the party enjoyed as much as we didand those who did not manage to join us can join us the next time! Wishing alla great year ahead!

5OUR COMMUNITY

6 AUG 2017 PARAMOUNT INITIATIVEEmployees of the MonthSATS recognizes our staff who have performed well and awards them for their hard work and effort. Weare proud to share with you our staff employees for the month of August, September and October 2017.(From left) Rohaizad Bin Mohd Juberi, Franco Sia Kah Haw, Nim Chin Chai, Lee Kim Siong, Joseph Francis S/O Michael, Sim Seng Moh, Asogan s/o Alyan, VinodKumar A/L Muniandy, Amir Ramat, Leonard Ray Casiano Ribay, Lee Fong Chin, Razali Bin Ma’asom, Erika Rini Alize, Junaidah Binte Ahmad, Devaki Chandrak-ery, Jasmine Ng Siang Gek, Nur Fazlianawati Binte Fandy, Malek Bin Isra, Noorshaidie bin Mohd Sani, Rabiah Bte Ali, Marife Labayo Destajo, Koliyottu Marthank-andy Vivek & Rajendran Raja SEP 2017(From left) Tan Chong Yee, Santos Richard Cespedes, Sun Hailin, Tan Hiang Liang Gary, Ong Ming Huat, Lui Kim Foong Lawrence, Winston Chin Boon Siew, LimChi Siong, Shahirah Bte Johari, Abdul Rahman Bin Basiran, Koh Kwee San, Tang Liang Yue Alex, Chow Hon Win, Jumat Bin Subadah, Seah Quee Liang, KatijahBte Syed Ahamed, Su Xiaoxin, Chong Chir Kong Rico, Mohamed Riduan Bin Mohamed Zainol, Siti Zarina Bte Mohd Latiff, Thurendren A/L Chandran & Arvin A/LThamil Maran OCT 2017(From left) Zainal Ariffin Bin Abdul Fattah, Dualan Johnreydel Teodoro, Maria Sia Siew Tee, Jessie Chang See Choo, Nurindah Binte Mursani, S BalakrishnanPillai, Tan Chye Bee, Affandi Bin Salleh, Adrian Arriola, Lai Weng Keong, Yasser Bin Yusoff, Tan Chai Kiat Edmund, Jhao Siao-Cing Vicky, Azman Bin Zulkifli, LooShi Hui Jasmine, Radha Krishnan Letchmanar, Siti Mariam Bee Binte Mustafah, Ponmoli A/P Ramasamy, Haslim bin Soeiap, Shanti D/O Muthu Rajoo, NursharidaBinte Hussin, Abdul Rahman bin Abdul Kassim & Muhammad Nuh Afandi Bin Mahmood

7 EXPANDING BOUNDARIESExpanding Boundaries In Renewed Partnership Across SATS’ NetworkOur Business Network SATS would like to express our gratitude to the following airlines for the continued support!Forging New Partnership Across SATS’ Network Airline JV. Station Vietnam Airlines AAT, HKGSATS welcomes the following new customers into our network! Delta Airlines Beijing Aviation Ground Services, PEK Emirates Beijing Aviation Ground Services, PEKAirline JV. Station Malaysia Airlines PT Jas, SUBMalaysia Airlines Beijing Aviation Ground Services, PEK Lao Airlines SATS (Catering), SINAir Seoul SATS HK, HKG Philippine Airlines SATS (Catering), SINCambodia Angkor Air SATS HK, HKG Royal Brunei SATS (Catering), SINHong Kong Airlines SATS HK, HKG Japan Airlines SATS (Cargo), SIN (Ramp Services) Air New Zealand SATS, SINHong Kong Air Cargo SATS HK, HKG United Airlines SATS, SIN (Ramp Services) Vanilla Air SATS HK, HKGLanmei Airlines SATS HK, HKG SilkAir Taj Madras Flight Kitchen, MAA Air India TFK, NRTStar AllianceSafety Campaign2018On 7 and 15 November 2017, SIN SAAT incollaboration with SATS and Changi AirportGroup, organized yet another safety event –the Star Alliance Safety Campaign 2017 – withspecific initiatives meant to increase and reinforcesafety awareness among staff. Highlights of thecampaign covered various topics such as theprevention of Foreign Object Debris (FOD), raisingawareness of Lithium Batteries and TOPSIS.It was a fun-filled and beneficial afternoon learningthrough awareness games, winning attractivetravel essentials and finishing with a rewardingreception buffet organized by the committee.“Safety is a Star Priority” – the slogan of thecampaign represents SIN SAAT’s dedication andcommitment in making Changi Airport a saferenvironment for the airport community and theydefinitely hope to make a return next year.

8 CREATING MILESTONESExecutive Sous Chef Azzard as guest chef SATS celebratesat HPB Halal Food Networking Event commencement of a new route with United Airlines (UA)The Health Promotion Board (HPB), in line United Airlines’ daily direct flight fromwith their Healthier Ingredient Development Singapore to Los Angeles (SIN-LAX) wasScheme, hosted a “HPB Halal Food Industry launched on 29 October 2017. SATS isNetworking Event” to bring the committee proud to be catering the meals onboardtogether to better understand how healthier United’s new destination and we hope toingredients can be incorporated into the delight their passengers and crew with ourfood service industry. delectable offerings.SATS Catering is proud that our Executive To celebrate the inaugural flight, a gateholdSous Chef (ESC), Azzard Saleh was one room event was held at Singapore Changiof the three guest chefs specially invited Airport prior to the flight. SATS teamto do a showcase – to design a healthier presented a full “Summery Beach” themechoice signature dish to be presented at the for the occasion. The passengers wereevent. The invited guests included Guest- treated to a wondrous sight of seaside-of-Honour, Mr. Amrin Amin (Parliamentary themed dishes specially created by theSecretary, Ministry of Home Affairs SATS Chefs, such as Yuzu and Soy Salmonand Ministry of Health), prominent F&B Cones with Crispy-Fried Kale, Croissantplayers, media and food bloggers. Having Crabs, Coconut Malibu Pralines shapedtasted Chef Azzard’s Signature Laksa in sea creatures and a signature Bluedish made with wholemeal noodles, the Lagoon Cocktail. Needless to say, both theguests commended Chef Azzard’s culinary passengers and crew were “wowed” by thecapability in being able to create such a impressive display and quality of food anddelicious and healthy local favourite that is drinks presented at the event.comforting at the same time. It has been our great pleasure to supportKuddos to ESC Azzard for flying the SATS United thus far and we hope to forge anCatering flag high through his contributions even closer partnership in the years toback to the community! come.

9 CREATING MILESTONESSATS supports Air Indiainaugural flight to Coimbatore SATS HK handles loading for Hong Kong Air Acting General Manager Mr. Stewart Chun Cargo presented souvenirs to QD crew team.Air India Express (IX) launched its inaugural SATS Hong Kong welcomes TFK began a new cateringflight between Singapore and Coimbatore Air Seoul (RS), Cambodia partnership with Air Canadaon 19 November 2017. We are honoured to Angkor Air (K6) and JC (AC)celebrate this milestone with IX. (Cambodia) International Airlines (QD)SATS Hong Kong is appointedby Hong Kong Airlines (HX)and Hong Kong Air Cargo(RH)SATS Hong Kong (HK) has been appointed by Director of Passenger Service, Mr. Bryan Foo TFK began a new catering partnership with AirHong Kong Airlines (HX) and Hong Kong Air represents SATS HK to present the souvenirs Canada commencing 1 October 2017 at bothCargo (RH) as their ramp services provider to RS Crew Team. Narita and Haneda International Airports.effective from 8 November 2017. We have Currently Air Canada flies to Vancouver,started with handling of all narrow-bodied SATS Hong Kong (HK) is delighted to Toronto and Calgary from Narita airport andand freighter aircraft as this is a staggered announce Air Seoul, Cambodia Angkor Air to Toronto from Haneda airport, a total of 4transition. We will handle the carrier’s full and JC (Cambodia) International Airlines flights a day. Air Canada complimented TFKfleet one year later to ensure a seamless joining us in October and November 2017 on a smooth startup and is looking forward totransition. respectively. a long and successful working relationship.SATS HK believes that the cooperation with SATS HK is pleased to provide bothHong Kong Airlines and Hong Kong Air Cargo passenger and ramp services to above 3will ensure better synergy for all parties. airlines. Everyone at SATS HK are working extra hard to offer our best services to all valuable customers. Ramp Handling for K6 inaugural flightRamp Handling of Hong Kong Airlines Aircrafton 8 November 2017

10 CREATING MILESTONESMalaysia Airlines (MH) Ground Handling Returns to BGSOn 15 November 2017, Beijing Aviation Ground Services(BGS) reconnected with Malaysia Airlines Berhad (MAB)for the provision of ground handling services at BeijingCapital International Airport (PEK).The change coincided with Malaysia Airlines’ cutover toa new Departure Control System (DCS), which gave theoccasion even more importance for both the airline andthe ground handler. The operational and administrativechallenges were immense, but the MAB and BGS staffworked extremely hard in the days leading up to thecutover flight, to ensure that all was relatively smooth forthe passengers on the actual day of cutover.MAB Station Head, Mr. Zhang Jing, was very impressedwith BGS’ handling despite the short preparation time, andwrote a compliment to BGS the very next day to praise thestaff’s attitudes and hard work. He expressed his surprisetowards BGS staffs’ enthusiasm, and was delighted toshare an experience where BGS staff voluntarily usedtheir own personal free time to familiarize themselves withMAB’s new DCS.BGS is honoured to be MAB’s ground handling partneragain after 12 years, and we are excited to continue ourjourney in service excellence and mutual value creationfor all our customers.

11 CREATING MILESTONESDelta (DL) Japanese Menu AISATS supports Air India AISATS welcomes JazeeraWorkshop (AI) flight from Delhi to Airways (J9) at Hyderabad Copenhagen and domesticTFK hosted a Delta Japanese Workshop flight to Bikaner.which is part of Delta’s collaboration withrenowned Chef Ueno from Osaka. Thesecolourful, delicate and complex Japanesemenus will be featured as part of the DeltaOne® experience for flights departing fromJapan from Spring 2018. Air India (AI) has been continuously expanding AISATS welcomes Jazeera Airways (J9) at its international operations. On 16 September Hyderabad. Jazeera Airways started flights 2017, AI launched its non-stop flight service on 17 November 2017 with daily flights from from New Delhi to Copenhagen— its 44th Kuwait. Inaugural flight was received by international destination. AISATS also Senior Management team of AISATS who supported the much awaited flight between welcomed all the delegates including J9 India’s capital Delhi and beautiful city CEO Mr. Rohit Ramachandran. AISATS is Bikaner, commencing from 26 September proud to the Handler of Jazeera Airways at 2017. Bikaner MP union minister for water Hyderabad International Airport. resources Arjun Ram Meghwal and union civil aviation minister Ashok Gajapathi Raju AISATS Delhi handled British flagged off the inaugural flight from Bikaner RAF during Visit of Prince of to Delhi. Wales to India AISATS Trivandrum welcomes Saudi Arabian Airlines (SV)Alitalia (AZ) Certificate forlong and outstanding service Certificate awarded to TFK CorporationFor the long and outstanding provision of catering services to------------------------------------- ----------------------------------- Air India SATS Airport Services Pvt. Ltd. On 8 November 2017, Honourable Royal welcomed Saudi Arabian Airlines at Highness the Prince of Wales and his Laura Melini Francesca Fadda Trivandrum International Airport and AISATS wife Duchess of Cornwall formally visited Head of Customer Strategy & Innovation Head of In-flight Services Procurement is the proud to be the ground handling and India’s capital city, Delhi. AISATS extended cargo handling partner. smooth ground handling services to British Rome, 1 st December 2017 Royal Air force flight at Delhi Indira Gandhi International Airport. TFK received a certificate from Alitalia forlong and outstanding provision of cateringservices to Alitalia Flights.

12 UNLOCKING ACHIEVEMENTS We did it again! SATS Asia Pacific Star receives recognition from Cebu Pacific (5J) SATS Asia Pacific Star achieved the “Top of the World” Award for Best Overall Performance (21- 55 weekly flights) from Cebu Pacific (5J), this is the 5th year in a row that the team has achieved this award. The assessment was based on SIN station performance during the 1-year period from October 2016 to September 2017 as compared to other stations in the same category. Station Manager Mr. Timothy Vincent received the award at the 5J Annual Conference in Headquarter and a celebration was held in SIN together with the well- deserved team. SATS Catering recognised with “The Best Corporative Caterer Award” by Xiamen Air! SATS Catering was recognised with the prestigious “The Best Corporative Caterer Award” by Xiamen Air (MF) in recognition of the outstanding performance and service provided. SATS has also sent our Premium Kitchen Executive Sous Chef (ESC) Ivan Yeo, and Chinese ESC Ng Hanglam to participate in a culinary exchange with MF’s team of chefs. MF Director Jiang Xiaoou expressed his delight on the exchange, and commented that their chefs had learnt a lot through this exchange, especially in the western cuisine aspects. They also recognised ESC Ivan and ESC Hanglam with the “Golden Chef” award to commend them on their culinary expertise. Receiving these awards are testaments to all our colleagues in SATS Catering for their hard work and support. Well done and congratulations SATS Catering!

13 UNLOCKING ACHIEVEMENTS SATS recognised by All Nippon Airways (ANA) On 17 November 2017, at ANA Singapore TOP Agents Award 2016/17 hosted by the airline at National Service Resort and Country Club, SATS was privileged to have been awarded ANA Valued Partner’s Award in recognition of SATS’ contributions. In presenting the award, Mr. Johnny Chan (Station Manager, Cargo Director, Singapore Changi Airport) expressed his appreciation on behalf of the ANA team to SATS for the dedication and professionalism displayed by the SATS team. He noted that SATS has handled ANA since the first day of their operations into Singapore and was glad for the long-standing partnership. SATS is thankful for the recognition given to the many hardworking staff who had given their best to handle the airline and is proud to be associated with an esteemed airline like ANA.EXSA AWARDS2017Launched in 1994, the EXSA is a nationalaward that recognises individuals whohave delivered quality service. It seeksto develop service models for staff toemulate and to create service champions.Senior Vice President of SATS PassengerServices Mr Nazri Othman led hisentourage of Star Awardees up on stageto receive a total of 33 Star and 45 GoldAwards at Singapore Hotel’s Association’sExcellent Service Award (EXSA) on 20November 2017.Amongst the Stars was Duty ManagerDavid Lau who attained the prestigeOutstanding Star award from guest ofhonour Minister Koh Poh Koon. Duty Manager David Lau receiving award

14 B U I L D I N G B O N D S UNLOCKING ACHIEVEMENTSAISATS Coolport receives AISATSBest Cold Chain Warehousing BangaloreCompany award receives EnvirotainerAISATS Coolport at Bangalore (BLR) received the Best Cold Chain Ground ServicesWarehousing Company award at the 3rd edition of the India Cargo Awards Awardfor West and South. The awards were held on 14 October 2017 at the CrownPlaza Ahmedabad City Centre, Ahmedabad. The event was graced by Mr. AISATS Bangalore (BLR) has receivedAjay Kumar, Director - Pune International Airport, Mr. SanJeet, Director DDP the Envirotainer Ground Service AwardPublication and other eminent leaders of the cargo industry. in September 2017, making AISATSIndia Cargo Awards are supported by the Government of India and are the first cargo terminal operator in Indiarecognized as one of the most esteemed awards in the Indian cargo industry. to receive this award. EnvirotainerIndia Cargo Awards support, promote and develop the Indian cargo industry Ground Services award recognizesby identifying and rewarding excellence, and thereby inspire their recipients to organizations which complete bothcontinuously raise the standards of their product and service offerings. GDP (Goods Distribution Practices) andIndia Cargo Awards honoured the real runners of the industry who were Envirotainer operational training. Givenchosen from a fair and unbiased selection process, which included an online the increased focus of pharmaceuticalvoting platform. companies on the competency of ground service providers to handle pharma shipments, the Envirotainer Ground Services Award is an excellent way to demonstrate compliance to GDP requirements and capability to handle Envirotainer. AISATS Coolport is equipped with 6 dedicated charging points for charging e-type Envirotainer (3 at import area and 3 at export area). In addition, the facility also provides Dry Ice & Batteries for handling, re-icing and setting up of Envirotainer t-type containers, thereby making it a truly integrated facility for Envirotainer Handling.

B U IL D IN G B ON D S 15 “Get To-Gather” over seafood and kelong fun! Imagine a tranquil evening feasting on a large array of seafood delights, chilling out with fellow colleagues and friends, winding down your Monday on a high note. SATS Catering team and some of our airline friends had such an experience on 2 October 2017 – with a bumboat ride to the Smith Marine Kelong Seafood restaurant, where they got to fish for their own dinner – a one of a kind bonding session for all over a mesmerizing sunset. Needless to say, with a unique escapade from the daily grind and city bustle, everyone fully enjoyed themselves that night.Prawning GoodFun!Many would think that prawning is not themost exciting activity around – that it involvesa lot of sitting around, and waiting for thatsingle prawn to nibble on the tiny bait at theend of your rod. However our airline guestsand SATS Catering team would beg to differ!On 3 November 2017, a Friday evening, ourguests and colleagues were enthralled withthe thrill of catching their own crustaceansas part of their dinner and at the same time,close bonding over a buffet dinner spreadand drinks while discussing about the besttechniques to catch prawns.Executive Chef Damien was there to ensurethat every prawn caught was speciallyprepared to the gourmet style which theindividual guests like – from tartare to grilledgarlic butter, to citrus marinated barbequedprawns – there was a style to cater to thepalette for each guest.The evening ended on a high note with allguests having the satisfaction of eating theprawns they caught, and great conversationsto usher in the weekend.

Wishing our airline friends and16 partners a prosperous Chinese New Year! HEARTFELT COMPLIMENTS - From the SATS GroupWe would like to bring to your notice about British Airways Lounge staff Clara Sylvester was My client would like to convey his appreciationthe excellent service rendered by SATS this awarded her 3rd Golden ticket on 15 December to staff Maricel for going beyond the service lastmorning (26 November 2017). 2017. Mr Jones was travelling on BA16/15Dec/ Sunday (26 November 2017). She was on duty SINLHR. He needed to do GST refund but in Changi T2 DBS at lounge. My client had leftWe had four flight arrivals and departures from was rejected at the tax refund counter as his his wifi-box at the lounge and only realized when0615 hrs to 1040 hrs. Being a Sunday, we dual passport which was used to purchase he had checked-in with immigration. Accordingwere bit apprehensive due to clash of so many his camera was in his checked in luggage and to client, she took the trouble to go out and getflights. But ARM Mr. Teh came back to work he was using his British passport for travel. it for them as they were not allowed to re-enter.and he along with Mr. Zul made sure that all Perplexed, he went to BA lounge and sought Time was very tight for them and she ran outthe flights were handled properly and smoothly. help from Clara as it was a very expensive and back just to get the wifi-box to him. He camera and the refund was approximately SGD would like to convey heartfelt appreciation forWe would like to convey our sincere gratitude 485. Clara calmed him down and accompanied going beyond her duty and ensuring my client’sto entire SATS team for their impeccable him through various channel, from offloading flight was smooth. He would like his feedback tosupport to Air India. his baggage to clearing immigration to pick up be conveyed to her Bosses. his bags and then to re-check in his bag again Rajesh Sharma when he managed to claim his tax refund. Mr Jeremon Quek Airport Manager Jones was very grateful and gave her a golden Executive ticket. Air India DBS Asia Treasures To receive one ticket is fantastic, but my recordsI am writing to comment on the good service showed that this is the third ticket she had been On 24 December 2017, we had an USAof your staff Mr. Gladwin Tan. He assisted me awarded this year, which is truly exceptional. passenger come to our counter to check inwith the check-in of my flight to Taipei on 9 These tickets are incredibly rare and it is to Los Angeles. However the check in staffNovember 2017. I knew it was a full flight and high praise indeed, that our top executive found out her ticket was not associated. So theunlikely to be able to change my pre-booked club members have repeatedly recognised passenger contacted her travel agent, but herseat (seated in between other passengers) to her exceptional customer service with this agent could not do anything. This passengeran aisle seat (my preferred choice but was not distinguished award. A huge thank you to was helpless and crying at our counter. Afteravailable when I booked my tickets). However, Clara for continuing to deliver such outstanding checking with my headquarters, they agreed tohe did not turn down my request and instead customer service. Well done and keep up the go-show this passenger. Almost all counter staffchecked the system immediately. Thanks to great work! came and assisted as the check-in countershim, I was able to get an aisle seat and this were due to close at that time. Some countermade the flight to Taipei more comfortable. Rindal Ong staff even gave out their own sweets and tissueThis may seem like a small gesture but trust CS Duty Manager SIN paper to passenger and tried to comfort her asme, I have been to other airports where the it was Christmas Eve. Gate staff also helpedstaff do not bother even when such seats are British Airways a lot due to late flight closure. In the end, thisavailable. So please do reward him for this! passenger was able to take her flight home by We thank each and every member of the Christmas. A great effort by all! Toh Ming Fen Domestic and Cool Port team of AISATS Passenger Bangalore team for their contribution of smooth Youwei EVA Air handling of a record tonnage of 25,223 kgs Representative on 9W820 on 29 August 2017. I will also like to compliment Mr. Reddy – Domestic – Xiamen Air Duty Manager and team, Mr. Ajith and Mr. Vigneshwaran – Cool Port Duty Manager’s and team for all their efforts for the handling. Ranjit Ravindran Duty Manager – Cargo Jet Airways (India) For any feedback or enquiries, please contact Ms Jace Hu (+65 6541 3909, [email protected]). Passion To Delight is for the private and general information only of our clients and partners. SATS Ltd. and its group of companies (“SATS”) make no representation or warranty asto the accuracy, adequacy, completeness or reliability of the contents. SATS expressly disclaims any liability whatsoever for any loss or damages howsoever caused arising from or in connection with the use or reliance of the whole or any part of the contents in any form whatsoever. SATS Ltd. 20 Airport Boulevard, SATS Inflight Catering Centre 1, Singapore 819659 • www.sats.com.sg