SATS Passion to Delight Issue 43

ISSUE 43 MAR 19 PM Lee’s Chinese NewYear visit to SATS C2+ GRAND A CHANGE IN PURANTARA JAS PROUD TO BE OPENING – NOW COMMAND, A APPOINTED TO SERVE GROUND HANDLER OF EVERYONE CAN NEW MILESTONE ONE CHAMPIONSHIP 2018 IMF-WORLD BANK EAT WELL EVENT IN JAKARTA GROUP ANNUAL MEETINGS See Page 8 See Page 3 See Page 11 See Page 12

COVER STORY PM LEE’S CHINESE NEW YEAR VISIT TO SATS Singapore’s Prime Minister Mr. Lee Hsien Loong, Mrs. Lee, NTUC President Mary Liew, NTUC Secretary-General Ng Chee Meng, and NTUC central committee members, accompanied by the union leaders representing Air Transport Executive Staff Union (AESU) and Singapore Airport Terminal Services Workers’ Union (SATSWU), visited about 150 SATS workers on the first day of the Lunar New Year. “They (SATS) do a very important, quiet job, making sure that we keep our air hub humming and that the passengers coming in and out ”of Singapore get good meals on flights, Mr. Lee said. In appreciation of their hard work at preparing in- flight meals round-the-clock, Mr. Lee gave out red packets and mandarin oranges to our colleagues from various kitchens. Our colleagues were also presented with gifts by the PM and Mrs. Lee. The visit ended with a Lion Dance performance and the traditional Lo Hei session with workers, union leaders and management staff. 2

PARAMOUNT INITIATIVES GOrpaCen2n+idng Now Everyone Can Eat Well Official Launch of the C2+ Kitchen Facility 3 From left to right: Mr. Tay Tiang Guan, Deputy Director-General, CAAS, Ms. Euleen Goh, Chairman, SATS, GOH Minister for Trade and Industry, Mr. Chan Chun Sing, Mr. Alex Hungate, President & Chief Executive Officer, SATS, Mr. GovidenSathasivam, General Secretary, SATSWU

PARAMOUNT Opening its doors on 11 March 2019, SATS INITIATIVES Inflight Catering Centre 2 unveiled its extended kitchen facility C2+ that uses C2+ GRAND OPENING – NOW EVERYONE various state-of-the-art food technologies CAN EAT WELL (Cont’d) to preserve nutritional qualities and optimise taste, while extending shelf life, making it possible to upscale production without the need for preservatives. The Guest of Honour was Minister for Trade and Industry, Mr. Chan Chun Sing who graced the opening ceremony and commended SATS for its culinary expertise and innovation. He affirmed that these factors give us a competitive advantage not just in the aviation sector, but the entire food industry in Singapore. Over 200 guests including Minister Chan were invited to tour the facility. They previewed the Innovation Centre with an adjacent R&D Kitchen, an automated rice line capable of producing about 4.000 rice portions an hour, auto-fryers with the capacity to cook approximately 120kg of rice or noodles in an hour, a thermoforming packing line, and the FreshTech Line that uses pasteurization and sterilization technology to enable extension of shelf life of freshly cooked food without added preservatives. Along with such advanced food techniques in place, SATS also leverages digital twin technology to capture key digital insights for ensuring better quality and consistency in operations. Using real time data, the technology helps SATS simulate different production scenarios and cooking processes for each recipe to optimise the use of resources in its kitchens. This in turn improves operational efficiency and strengthens consistency in reproducing the same recipe for the delight of diners, time after time. Guests also had the chance to sample an array of dishes on the buffet line put together by the SATS chefs and the Innovation & Product Development Team. Highlights included Stew Beef Gulai, Chicken Rendang, Prawns with Chilli Crab Sauce, and Osmanthus Jelly to name a few. The C2+ expansion is poised to serve the growing demand for food-related services in cities all across Asia. It will help to deliver authentic and tasty meals conveniently and safely, with minimal food waste. TFK INTRODUCING A NEW COMPANY LOGO TFK has introduced a new company logo and to make a start the first truck has been re-painted with the new logo. It is in use at Haneda International Airport with effect from 28 December 2018. Other trucks are being re-painted now and their debut has been planned for mid- February in Narita. 4

SATS COMMUNITY SATS HELPED RAISE OVER $1 MILLION AT OVERNIGHT RELAY RUN IN 13 SATS employees and their family members SATS accomplished its first 100KM relay in 11 hours with 13 employees and their joined hands with over 7,000 volunteers in an family members together completing 250 laps around the Sports Hub stadium. overnight relay run on 3 March 2019 in support of the fight against cancer. The event raised The participants had fun and got to know each other better through this meaningful activity. more than $1 million in funds. In addition to this, SATS Foundation also contributed $20,000 as 5 the Silver Sponsor of this meaningful relay that aimed to encourage those currently battling with cancer and remember the ones who have lost their lives to the disease. Gracing the event was Minister for Culture, Community & Youth Grace Fu, who went for the last lap around the track with cancer survivors. President Halimah Yacob, who flagged off the event on the preceding night, also joined the cancer survivors in one lap around the National Stadium and penned a message in support of the event. Together, the SATS contingent completed a record 250 laps around the Sports Hub stadium where the event was organised. In its third year running, the relay was this year’s Singapore Cancer Society’s (SCS) TalkMed Relay For Life. It saw a total of 208 teams taking part in the 100km challenge. Participants walked and ran from dusk to dawn alongside cancer survivors and caregivers, in a bid to raise funds, provide encouragement to those affected by the disease, and raise awareness about cancer and its impact on lives. The funds raised at the relay run will go towards funding of the programs and services run by SCS to serve the cancer patients’ community.

SATS COMMUNITY SATS recognizes its staff members who have performed well and awards them for their hard work and effort. We are proud to share with you the names of our outstanding employees for the month of December 2018 and January 2019. DECEMBER 2018 (From left to right) Tan Yew Tong, Ng Seng Sian, Abdul Mutaliff s/o Irpanulla, Mohammad AswatIkram Bin Hat, Fatimah Bte Awang, Haroon Hamid, Rangaraja s/o V Aruvisamy, Kwek Ah Hock, Vengedeswaran S/O K Gopalan, Nazri Bin Sarif, Leo See Joon, Venu Panneer Selvam, Foo Tock Wui, Jasbir Kaur D/O Hardial Singh, Naziha Binte Jalil, Javier Criselda Luquias, Yee Chiea Kheng, Mohamed Khairi B Mostam, Thankavelu Thulasi Daas, Hasran Bin Nordin, Lathika Kumari Amma Sreedev Anoop, Lu Yang Pu, Castillon Lyduena Gueta & Srinivasan Ayyappan JANUARY 2019 (From left to right) Voon Hock Yung, Baltazar Ismael Varias, Mohamed Fyzal s/o Pakir Mohamed, Chong Chuang Jee, Foo SeiJiong (Johnny), Chan Phan Tuck, Muhammad Al-Faarid Bin Abdul Rahim, Lafidi Bin Alias, Amran Bin Buang, Lee Chee Khun, Wee Boon Jin (Remi), Ramlan Bin Usil, Mohammad Shahirin Bin Abdul Alim, P Subramanian, Abdul Hakim Bin Mohd Amin, Mohd Hadzrin Mohd Khalid, Solivio Reignel Montellano, Tay Hock Wah, Angie Lim Chee Cheng, Muhammad Bin Omar, Wayne Chin Zhen Wei, Ratna Bte Abdul Rahman, Arshad Bin Awang & Marie Lee Mui Huang 6

EXPANDING BOUNDARIES Forging New Partnerships Across SATS’ Network SATS welcomes the following new customers into our network! AIRLINE JV, STATION EXPANDING BOUNDARIES IN OUR BUSINESS NETWORK SpiceJet Asia Airfreight Terminal, HKG IndiGo Asia Airfreight Terminal, HKG Renewal Partnerships Across SATS’ Network SATS would like to thank the following airlines United Airlines Beijing Aviation Ground Services, PEK (Cargo) for their continued support! Thai Smile Airways SATS HK, HKG United Airlines SATS HK, HKG AIRLINE JV, STATION SpiceJet SATS HK, HKG Air Busan SATS HK, HKG National Airlines SATS HK, HKG Hong Kong Express SATS HK, HKG Qatar Airways Tan Son Nhat Cargo Services, SGN Airways IndiGo SATS HK, HKG Cebu Pacific Air TFK, NRT SATS is Asia’s leading provider of Gateway Services and Food Solutions. We have a presence in over 60 locations and 13 countries across Asia and the Middle East. For enquiries on our network, please contact Ms. Sabrina Chew (+65 6541 8098, [email protected]). 7

CREATING MILESTONES SINGAPORE SATS CELEBRATES THE CHINESE NEW A CHANGE IN YEAR WITH OUR COMMAND, A CHINESE CARRIERS NEW MILESTONE To kick off the festivities for the Leaders come and go, but their legacies technology and innovations. He initiated Chinese New Year, SATS specially remain in the hearts and minds of all who image enhancement improvements such prepared handcrafted cakes for our had the privilege to work with them. For an as the introduction of jockey caps, and Chinese carriers. These cakes were auxiliary police force like SATS Security, oversaw critical operations including the delivered to the crew onboard before the Commander is a key personnel who historic Trump-Kim summit. flight departure as a celebratory directs and leads the officers to achieve gesture to wish one and all Gong Xi operational excellence and efficiency. The farewell speech by DAC Charles was Fa Cai and a smooth sailing (flying) one that touched many officers’ hearts through Year of the Pig! On 12 February 2019, SATS Security and reminded everyone of our bigger organised a change of command purpose, to ensure the security of our Good wishes from one of our Chinese ceremony to mark a significant milestone, beloved land, Singapore. He advised the carrier customers - Xiamen Airlines’ and our valuable clients were also a part officers to always believe in the mission General Manager Zou Ke Min, Station of the event. Facilitated by the General and to keep working hard. In his words, Manager Douglas Lee, cabin crew and Manager of SATS Security, Vice President “As your commander, I am immensely team, together with the handcrafted Willy Ko, our guests witnessed the proud of what you’ve done. And I know CNY cake by SATS Catering outgoing commander, Deputy Assistant how hard it is for you to do what you Commissioner of Police (DAC) Charles do. Deployments are always long. Most Sng handing over the ceremonial sword to of the time you have to be on your feet. the incoming commander, DAC Lawrence You need to be 100% alert, 100% vigilant, Tham Yew Fai. 100% of the time. On top of that, you have to face the endless exercises and audits, The passing of the ceremonial sword while maintaining the highest standards of is a symbolic gesture, signifying the professionalism, integrity and discipline. continuing trust, allegiance and direction You also need to be physically fit and of the Commander to the officers under mentally strong.” His message left a deep his charge. It was a bittersweet moment impression on everyone. as SATS Security bid farewell to DAC Charles—who had commanded SATS DAC Lawrence brings with him a wealth Security with sincerity and pride — and of experience, having served in various simultaneously embraced DAC Lawrence positions in the Singapore Police Force into the family. (SPF), the Ministry of Health and the Ministry of Home Affairs. From the bottom In his 2-years tenure in SATS Security, of our hearts, we wish DAC Lawrence the DAC Charles had implemented significant very best in commanding SATS Security operational advancement with the use of and DAC Charles in his new posting. Onward and forward! 8

CREATING MILESTONES Team SATS Delectable line of Chinese New Year desserts Lion dance welcoming the Minsters CHINESE NEW YEAR 2019 – ANNUAL MINISTERS “LOUHEI” EVENT What better way to usher in the Year of to more than 1,000 taxi drivers and airport was once again selected as the catering the Pig than with a Lion Dance welcome at staff at Changi Airport. partner to support this event. The team Changi Airport Terminal 3, accompanied by worked hard through the eve and first day of the sounds of cymbals and drums on the first NTUC Secretary-General Mr. Ng Chee Meng the Lunar New Year to bring fresh yusheng day of the Lunar New Year! together with Speaker of Parliament Mr. Tan and a line of delectable dishes for all to enjoy. Chuan Jin and some 50 taxi leaders from the Guests were treated to gourmet sandwiches, As an annual joint effort between Changi NTA greeted and thanked the taxi drivers oriental delights such as Kung Pao Chicken, Airport Group (CAG) and the National Taxi for performing their duties and providing Traditional Black Carrot Cake and desserts Association (NTA) to express appreciation transport services to Singaporeans during inspired by Chinese New Year goodies such for the teams that work round-the-clock the festive period. as pineapple tarts, cashew nut cookies, to ensure smooth airport operations during mandarin orange milk curd and many more. festive seasons, ministervisitswere organised The celebrations culminated in a prosperity It was indeed a great start to the new year to distribute gift bags and mandarin oranges Louhei and breakfast reception and SATS enlivened by blessings and greetings. MAKE A DIFFERENCE: BRITISH AIRWAYS’ RED NOSE DAY IN SINGAPORE On 15 March 2019, British Airways and the SATS team had a very meaningful Red Nose Day - fund raising event with comic relief. This annual charity event helps the less fortunate community in the world by raising funds for issues such as poverty, mental health and women’s rights. A beautiful red nose cup cake and signature red nose merchandises were put up at the donation booth near the check-in counter to raise awareness about this fund raising event. Once again, a huge Thank You to all who made a difference that evening! 9

CREATING SATS HK is providing ramp MILESTONES handling services to Thai Smile Airways for the inaugural flight. OVERSEAS JVS Mr. Chetseni Dhanarajata, General SATS HK Manager Hong Kong & Macau WELCOMES THAI of Thai International Airlines SMILE AIRWAYS (4th from the left) and SATS HK Management Team celebrate SATS HK was pleased to the inaugural flight of Thai Smile welcome Thai Smile Airways Airways with WE Crew Team. (WE) on 28 October 2018. Thai Smile Airways is a wholly owned subsidiary of Thai Airways International Public Company Limited (THAI) and also a regional boutique airline. It operates two daily flights, each from Phuket and Bangkok to Hong Kong. SATS HK is proud to be appointed as a service partner to provide the carrier with both passenger and ramp handling services. PROUD TO BE APPOINTED BY UNITED AIRLINES Ramp Team from SATS HK handles ramp handling services for UA. Mr. Chetseni Dhanarajata, General Manager Hong Kong SATS HK has been appointed by domestic and international route & Macau of Thai International Airlines (4th from the left) United Airlines (UA) as their ramp network. UA flies from four cities and SATS HK Management Team celebrate the inaugural handling agent with effect from 1 that include New York, Chicago, San November 2018. Francisco and Guam, and has a total flight of Thai Smile Airways with WE Crew Team. of 27 weekly flights to Hong Kong United Airlines is a one of the International Airport. largest US carriers headquartered in Chicago. It is a founding member We look forward to a close of Star Alliance, operating a large partnership with United Airlines. SPICEJET CHOSE SATS HK AS GROUND HANDLER India-based low-cost carrier SpiceJet (SG) SATS HK handles ramp services for SG on SG Senior Management Team presents has appointed SATS HK Limited as its ground inaugural flight on 23 November 2018. SG souvenir to SATS HK. handling agent for passenger services and ramp services. The association commenced on 23 November 2018. SpiceJet provides a dailyflight service between Delhi and Hong Kong with its B737 aircraft. Senior management of SG headquarter came to host a celebration ceremony. We look forward to a cordial partnership with SpiceJet. 10

SATS HK HANDLES HONG KONG CREATING EXPRESS AIRWAYS MILESTONES SATS HK handles passenger services for UO at Hong Kong International Airport. Hong Kong Express Airways (UO) has SATS HK APPOINTED BY INDIGO appointed SATS HK Limited as its passenger SATS HK has been appointed by IndiGo as its ground handling service provider from 1 agent to provide both above and below wing services at Hong December 2018. Kong International Airport. Hong Kong Express IndiGo (6E) is a low-cost carrier and was founded as a private Airways is one of the company in 2006. 6E operates on 57 routes for domestic and local carriers and the international destinations. only low-fare airline in The airline provides 7 flights weekly service between Hong Kong. Operating a Bangalore and Hong Kong from 11 December 2018. The ribbon- fleet comprising modern cutting ceremony was held at the boarding gate, officiated by Airbus A320, A320-neo Mr.  Grewal Gurpreet Singh, Director- Airport Operations & and A321 aircraft, Hong Customer Services (International Stations Start-ups) and guest Kong Express Airways of honourAAHong Kong Executive Director, Airport Operations flies to many Asian Mr. C.K Ng, and SATS HK and AAT senior management. destinations.  SATS HK is delighted to partner with IndiGo. SATS HK is delighted with this new partnership with UO. PURANTARA APPOINTED TO SERVE ONE CHAMPIONSHIP EVENT IN JAKARTA Group photo of Purantara Team and the One Championship team. Purantara waitress served the guest in VIP lounge On 19 January 2019, Purantara served for the 2nd installment of Purantara back in November 2018 that they decided to continue 11 ‘One Championship Event’ at Istora Senayan, Jakarta, providing with Purantara. Purantara hopes to continue venturing into VVIP Butler Services, VIP Lounge and also Buffet for MMA fighters. premium sporting events within Indonesia after its successful handling of the Asian Para Games event in 2018. The organisers were truly impressed with the service rendered by

CREATING MILESTONES JAS PROUD TO BE GROUND HANDLER OF 2018 IMF-WORLD BANK GROUP ANNUAL MEETINGS From 12 to 14 October 2018, around 12,000 to 15,000 people attended the IMF-world Bank Annual Meetings. They included about 3,500 delegates from 189 member countries, roughly 1,000 media representatives, and more than 5,000 participants representing the private sector, the banking community, academic institutions, civil society organizations, alongside observers and parliamentarians. JAS handled VIP/VVIP Flights from 6 delegations countries: Brunei, Philippines, Turkey, Malaysia, Germany, and Italy. JAS HANDLES SAUDIA REGULAR FLIGHTS TO SURABAYA AND MEDAN CITIES Saudi Arabian Airlines (SAUDIA), the 2018 in both cities the following day. of the Custodian of the Two Holy Mosques national flagship carrier of the Kingdom of to the Republic of Indonesia - Osama Bin Saudi Arabia, touched down in Surabaya The airline operates on two separate Mohammad Abdullah Al-Shuaibi, The and Medan, for the first time to facilitate routes with dedicated wide-body Boeing aviation staff, airport officials and members a regular scheduled service – connecting 747 aircrafts that have 450 seats. The flight of the media were also present to attend Jeddah with the southern and northern from Jeddah to Surabaya begins as a four- the event in Surabaya. Indonesian cities. times-weekly service, and for Medan it is a twice-weekly service. Speeches and traditional folklore The inaugural routes to Medan and presentations and exchanges were made Surabaya were marked with a special Upon arrival at Surabaya’s International in the presence of guests to welcome the ribbon and cake- cutting ceremony, and Airport (SUB), the airline’s senior inaugural flight on this historic occasion. the flights touched down on 29 October delegation members met the Ambassador 12

TFK Presented Garuda CREATING Indonesia Aviation with MILESTONES a Celebration Cake for their 70th Anniversary GROUND BREAKING OF PREMIER LOUNGE AT BIJB On 12 December 2018, JAS Airport Services held a groundbreaking ceremony for Premier Lounge in West Java Kertajati International Airport, also known as Bandar Udara Internasional Jawa Barat (BIJB). The project gets a space of about 289 m2 with 70 seats. The rice cone cutting ceremony was attended by the authorities representing BIJB, Angkasa Pura II and other key stakeholders. TFK CELEBRATES GARUDA INDONESIA AVIATION 70TH ANNIVERSARY On 28 January 2019, TFK presented Garuda Indonesia Aviation with a special cake in celebration of their 70th Anniversary. 13

UNLOCKING ACHIEVEMENTS BEST CATERING AWARD 2018 FROM AIR CHINA Air China awarded TFK with the Best Catering Award on 16 January 2018. This award was presented to TFK’s President Sato by the Air China Regional Manager Japan Mr. Feng Li. Air China’s Regional Manager Mr. Feng Li presenting the Best Catering Award to TFK’s President Mr. Hirohito Sato. Air China Best Catering Award 2018 BAIK RECEIVED HIGH BAIK has received the award for “High Quality QUALITY SERVICE IN Service in 2018” from Air France/KLM station 2018 AWARD FROM on 1 February 2019 in recognition of the good AF/KLM performance and high quality service that BAIK has provided to them. 14

BUILDING BONDS Spring Fest Luncheon 2019 TOSSING UP TO PROGRESS & PROSPERITY Gathered around two long table lines An assortment of auspicious Chinese rose flavoured chocolate fondue which laden with Yusheng, our airline guests and New Year dishes was specially prepared delighted the eyes, hearts and appetite of the SATS team tossed up to progress and by our Executive Sous Chefs to represent our guests. Heart-shaped chocolates and prosperity with a “longevity” Louhei to abundance in the new year. Dish chocolate sculptures of a lady’s heels were signify the building of lasting bonds in the highlights included Peking Duck Pancakes, also displayed to celebrate Valentine’s Day. coming new year. Eight Treasures Crabmeat Soup, Fried Handmade Noodles, Seafood Stew in Spicy Our airline guests enjoyed an exclusive The Spring Fest Luncheon is an annual Lemongrass Cream Sauce and Wagyu Beef “Zodiac Forecast” session with Feng Shui Lunar New Year event hosted by SATS Live-station, to name a few. expert, Master David Tong who shared Catering to celebrate the festive occasion the “Dos & Don’ts” for the various Chinese together with our clients. It aptly coincided Besides serving typical Chinese New Year zodiacs in the year of 2019. with Valentine’s day this year, giving us the cookies on the dessert table, our Pastry opportunity to also express our deepest Executive Sous Chef, Chef Cassian Tan The celebration cemented SATS’ ties appreciation for the year-long support added a touch of romance to the dessert and strengthened our relationships with offered by our airline clients. galore by introducing the “Pink Rose our airline clients over the afternoon’s Chocolate Fountain of Love”, a pastel pink festivities 15

COMPLIMENTS On behalf of Uzbekistan Airways, we would like to express our This is in reference to the revised (preponed) timings of Air India flights appreciation and gratitude to your team for their support on 27 February during the period between 31 January and 6 February 2019. 2019. Yesterday, HY552 had an Aircraft on Ground (AOG) time of 6 hours on account of an overflight permit over Iran as Pakistan airspace was A Notice to Airmen (NOTAM) was issued at Chennai airport regarding closed and we had to re- route our flight via Iran airspace. runway closure from 1 November 2018 to 26 January 2019. This There were 219 passengers for this flight. There were also a few resulted in downgrading of equipment from Dreamliner B787 to operational constrains that the team had to cope with.. I thank the staff smaller Airbus A320 NEO type of aircraft as wide body aircrafts were of Ramp, Baggage and Cargo, Catering, Passenger Handling, Flight Ops not permitted to operate during this period. and Load Control for their assistance and support in pushing out the flight immediately after we had the permit. The booking of passengers in the system which was restricted till 26 A special thanks to ARM Jonathan, DM Azlan, Marketing Yingwei, Catering January 2019, was opened again as per B787 type of aircraft with effect Rui Shan and Guodong for the delay handling during the wee hours of from 26 January 2019 onwards. However, on 23 January 2019, we the morning! received another official email from Chennai Airport Authority about SATS has no doubt demonstrated its high standard of service and quality the extension of the same NOTAM further till 26 March 2019. and we look forward to working together on HY flights in Singapore. I hope you will convey our appreciation to the rest of your team. Due to ongoing celebrations in Singapore in view of Chinese New Year, all flights to Chennai International Airport (MAA) and Chhatrapati Mr. Afzal Muratov Shivaji International Airport(BOM) were overbooked with wide body General Manager SIN aircraft configuration. All other carriers’ flights were also full and hotels Uzbekistan Airways were having full occupancy during this holiday season. Operating narrow body aircraft in this scenario would have had cascading effects Thank you very much for the great support by SATS Catering in ensuring on our airport functioning. a smooth handling for JASDF Training Flight. – JF11/ 15 January 2018. Despite the short notice and challenges to uplift the VIP meals from ex Based on these facts, we requested our headquarters (HQ) for operating station, SATS Catering had executed all catering operations perfectly. Dreamliner aircraft during first week of February to accommodate We would also like to extend our appreciation to the chefs for their all passengers without resorting to any offloading. Our request was assistance in firming up our menus based on our requirements for the accepted by HQ and after deliberations with SLOT team of Changi VIP flights. Airport Group (CAG) it was decided that we could operate morning We are very thankful for their efforts and hope to work with SATS and evening flights with wide body aircraft to MAA and BOM with Catering again. preponed timings. , In addition to this there was a morning flight with REMOTE BAY operations due to congestion at Changi airport. CAG- Ms. Chikako Nakamura SIN advised for 100% written assurance from SATS to provide Bussing Supervisor, Products & Services Strategy, Development & for AI1347 flight. SATS immediately acknowledged and accepted our Operations (International) request. All Nippon Airways I have no words to express our heartiest regards to SATS Operation Please extend my thanks to Food Checkers Tony Nair and Ken Ang, as team to steer us out of this crucial situation with extraordinary well as the cabin team handling the QR943/22 January 2019 flight. Due team spirit and their zeal to work for Air India. The team has shown a slight oversight at our end on the aircraft type, the carts sent to the exemplary workmanship between 31 January and 6 February 2019 aircraft were of the wrong configuration. To prevent any delay to the by opening counters early at 0400 hrs, providing all logistics to flight, Tony promptly assisted me by transferring the equipment to the overcome any shortfall in service and maintaining the best possible appropriate carts and tallied the seal numbers of the cart which had to ontime performance for these flights’ operations. be removed. Everything was done even before the crew came onboard. It was an example of perfect synchronization between check-in Tony is definitely a team player as he has shown qualities of good counters where passengers were briefed and requested to proceed decision making and leadership. Thank you once again to the team! to the gates immediately for Remote Bay operation / departure gate control. The buses were expedited to reach Remote Bay in time. Ms. Nadia Mokhsin Finally, acute precision was also displayed by the team in completing Airport Services Supervisor all the activities at Remote Bay while complying with notam timings.. Qatar Airways Although the whole SATS Operation team is appreciated for this impeccable job, our special and sincere gratitude goes to the Duty Managers’ team that was led by always-helpful Airline Relationship Manager Mike Teh. We really feel proud and fortunate to work in such cordial environment with SATS. Wishing such bonhomie with SATS forever. Mr. Rajesh Sharma Airport Manager Air India For any feedback or enquiries, please contact Ms. Jace Hu (+65 6541 3909, [email protected]). Passion To Delight is for the private and general information only of our clients and partners. SATS Ltd. and its group of companies (“SATS”) make no representation or warranty as to the accuracy, adequacy, completeness or reliability of the contents. SATS expressly disclaims any liability whatsoever for any loss or damages howsoever caused arising from or in connection with the use or reliance of the whole or any part of the contents in any form whatsoever. SATS Ltd. 20 Airport Boulevard, SATS Inflight Catering Centre 1, Singapore 819659 • www.sats.com