SATS PTD Issue 46

46 ISSUE SEP 19 AnSnAuTaSl Party 2019 GRAND LAUNCH SATS SWEEPS GTR GETS TAJSATS, DELHI OF THE AIRPORT ELEVEN IATA ISAGO AWARDED “UNIT SPECIAL ASSISTANCE AWARDS AT THE CERTIFIED IN OF THE YEAR” AT MOBILE APP IN 14TH SINGAPORE KUALA LUMPUR THE IHCL BUSINESS INDONESIA HR AWARDS CONFERENCE See Page 13 See Page 3 See Page 11 See Page 14

COVER STORY SATS Annual Party 2019 The event of the year, SATS Annual Party More than 700 customers and partners Kitchen – whose passion and expertise 2019 was held on 23 July 2019 at the Marina gathered to celebrate 200 years of ensure that customers are always Bay Cruise Centre Singapore (MBCCS). Singapore’s history and get a taste of what presented with memorable gastronomic The theme, “Bicentennial Singapore - SATS has in store – a look at our constant experiences. Wok down the old StrEAT”, showcases innovation, passion, and commitment the development of Singapore from her to delighting customers and partners. We would like to thank all our customers colonial era to modern day times. Besides the local SATS catering team, and partners for the support you have we also had the support from our joint given us throughout the year. Our special Guests were invited to “Wok down the venture partners, including Beijing Inflight appreciation to our guests from Australia, old StrEAT”, accompanied by graceful Kitchen, Maldives Inflight Catering, China, India, Indonesia, Japan, Malaysia, ballroom dancers and met with a Brahim’s SATS Food Service, MicroAsia Thailand and Vietnam, who have come show-stopping line-up of multicultural Catering Services, PT Purantara Mitra all the way to join us. We look forward to cuisines, groovy jazz music, and dazzling Angkasa Gua, Taj SATS and Tokyo Flight seeing you again next year! performances. 2

PARAMOUNT INITIATIVES GRAND LAUNCH OF AIRPORT SPECIAL ASSISTANCE MOBILE APP IN INDONESIA JAS Airport Services (JAS) expressed its that strengthens JAS’ position as a ground and look for lounges and exclusive support for the digital tourism sector handling company. The app showcases transportation from and to the airport. through the launch of its ASA mobile how the company continues to evolve application (Airport Special Assistance) as it adapts to the tourism sector’s needs ASA also launched additional new at Ashley Hotel Jakarta on 15 August 2019. – especially in an era of digitisation and services, such as travel insurance The ASA mobile application is the first innovation. (supported by WE+), transport solutions application in Indonesia to offer a “Personal (supported by GRAB and TRAC), and Assistant” service when passengers are at ASA offers four main services, namely Airport Delight, a culinary voucher from the airport. Premium, Premium Plus, Supreme and the ASA cooperation that has 22 tenants Supreme Plus. ASA’s core service is the in Terminal 3 of the Soekarna-Hatta Int’l Adji Gunawan, President Director of JAS availability of a Personal Assistant, which Airport. Airport Services, explained that the ASA assists passengers as they check-in, pass mobile application is a digital innovation through immigrations, collect baggage, For ease of payment transactions, ASA uses MIDTRANS as a payment gateway. TAJSATS’ SUCCESSFUL CHEF-ON-BOARD PROGRAM WITH VISTARA The Chef-on-board program is a first-of-its-kind initiative that sees TajSATS chefs travelling on flights – receiving direct and immediate customer feedback on the onboard menu. The Chef interacts with travellers, seeking their opinions and observing their reaction to the menus served onboard. On 29 July 2019, Chef Rajeev Bansal travelled on the Retro and interacted with guests. All on board the flight praised the taste and quality of the food served. He also plated business class meals and received valuable feedback on the latest menu. “Thank you, chef, for making the JRD Tata special retro flight a success. I appreciate your dedication and support for these special flights” said Mr. Sanjiv Kapoor, Chief Commercial Officer, Vistara (Tata SIA Airlines). 3

SATS COMMUNITY SATS recognises our staff who have performed well JUNE 2019 and awards them for their hard work and effort. We are proud to share with you our “Employees of the Month” for June and July 2019. (From top left to right) Loh Wang Lieng, Azry Seet, Ong Sian Long, Shuhaily Binti Ayub, Chye Mei Mei, Samuel A/L Joakin, Chelvi Tamil Ramdas, Zulkhairi Bin Musa, Beh Chin Hwa, Ishak Bin Yusof, Haryani Bte Sahar, Yap Eng Hui, N Kathiravan A/L Nata Raja, Anuar Bin Shamsuddin, Nisha G Elangova & Ian Luke Joseph JULY 2019 (From top left to right) Mat Shahree Bin Osman, Ler Hock Ann, Deiva Rhuben Viknesvaran, Marina Binte Salleh, Muhammad Azfar Bin Ramlan, Jong Chee Yung, Pang Yong Der, Muhamad Fazdly Bin Roslee, Quek Loy Meng (James), Tony Hoe Boon Poh, Amy Lee Lay Wee, Sim Kee Kuang Henry Naim, Jong Fui Lung, Sandy Huang Szu Ya, Sarsikumar A/L Gunasakaran, Siti Asma Binte Parmin, Ng Hoe Pieu, Anthony Brandon Josh Mohan, Hisham Bin Badarun, Chandra s/o Maniam, Jegathesan A/L Balakrishnan, Anandarash Mariapan, Zar Ni Tun & Tan Gek Huay 4

Renewing partnerships across the SATS network EXPANDING SATS would like to thank the following airlines BOUNDARIES for their continued support! EXPANDING BOUNDARIES IN AIRLINE JV, STATION OUR BUSINESS NETWORK Royal Flight Airlines *Evergreen Airline Services Corporation, TPE Qantas Airways *SATS HK, HKG VietJet Air *SATS HK, HKG Forging new partnerships across the SATS network SATS welcomes these new customers into our Air India / Air India *SATS, SIN network! Express Singapore Airlines *SATS (Ground Handling & Catering), SIN China Eastern *Tan Son Nhat Cargo Services, SGN AIRLINE JV, STATION Airlines Korean Air *Tan Son Nhat Cargo Services, SGN Flynas AISATS, DEL LOT Polish Airlines AISATS, DEL Cebu Pacific Beijing Aviation Ground Services, PEK Vistara AISATS, DEL JetStar Pacific Japan Airlines Beijing Aviation Ground Services, PEK Airlines Evergreen Airline Services Corporation, KHH Vistara Nordstar Airlines Beijing Aviation Ground Services, PEK SilkAir SATS, SIN Air France TajSATS, BLR Ukraine International Beijing Aviation Ground Services, PEK SriLankan Airlines TajSATS, BLR Airlines TajSATS, BLR AirAsia X Evergreen Airline Services Corporation, TPE * Correction: In issue 45 (July 2019) of our newsletter, the stations in the table of airline accounts renewed were incorrect. Please see the correct stations in this issue’s table instead. SATS is Asia’s leading provider of gateway services and food solutions. We are present in over 60 locations and 13 countries across Asia and the Middle East. For enquiries on our network, please contact Ms. Sabrina Chew (+65 6541 8098, [email protected]). 5

CREATING On 7 August 2019, representatives from SATS and the MILESTONES airport community warmly welcomed the arrival of Vistara’s inaugural flight from Delhi. Marking its global SINGAPORE footprint with Singapore being its first international VISTARA CELEBRATES ITS destination, a ribbon/cake cutting ceremony and INAUGURAL INTERNATIONAL reception was held at the gatehold room to FLIGHT FROM NEW DELHI signify new beginnings for the partnership. TO SINGAPORE The next day, on 8 August 2019, SATS TATA SIA Airlines Limited “Vistara” prepared a celebratory cake as a gesture (UK) commenced its inaugural of support for Vistara’s inaugural flight international flight from New Delhi from Singapore to Mumbai. Concurrently, and arrived at Singapore Changi SATS also hosted a media tour for a group Airport on the morning of 7 August of journalists who flew in especially from 2019. The airline will operate this India to gain insights on how Vistara and SATS route daily, along with a BOM-SIN are working hand-in-hand for menu selections route which began on 8 August 2019. – tailoring menu profiles to the exacting needs of Vistara’s passengers. They were also treated to a first- hand taste of Vistara’s diverse inflight menus. SATS is honoured to be the chosen ground handler and caterer for Vistara. We wish UK every success in their international expansion. SATS WARMLY WELCOMES CHONGQING AIRLINES TO SINGAPORE! On 28 June 2019, SATS welcomed Chongqing Airlines’ (OQ) inaugural flight from Chongqing, Republic of China, to Singapore Changi Airport. A subsidiary of China Southern Airlines, OQ operates daily flights with their A320s. SATS is proud to be appointed as the caterer for OQ’s catering requirements in Singapore. In celebration of this new partnership, a cake cutting ceremony was held at the gatehold room – featuring a delicious royal chocolate cake made by our pastry chef. Departing passengers were also gifted pralines as they shared the joyous moment with us. With our new family member onboard, we look forward to closer collaboration and a rewarding partnership in the years to come! 6

CREATING MILESTONES SATS COLLABORATES WITH THE MINISTRY OF To commemorate the 50th FOREIGN AFFAIRS TO CELEBRATE 50 YEARS OF anniversary of bilateral relations BILATERAL RELATIONS BETWEEN SINGAPORE between Singapore and Turkey, AND TURKEY SATS teamed up with Swissôtel The Bosphorus Istanbul to develop a fusion of Singaporean and Turkish menu creations. The collaboration between Swissôtel Executive Chef, Ali Ronay and SATS Development Chef, Daniel Han, culminated in three multicultural dishes that celebrated both countries’ rich culinary heritage – Basmati Chicken Rice, Chicken Curry içli Köfte and Durum “Popiah”. The main star was the Basmati Chicken Rice, which showcased how SATS infused a Turkish staple with Singapore’s traditional Hainanese flavours. The other two dishes were bite-sized delights, combining familiar Turkish favourites like Içli Köfte and flatbread with popular Singapore street food ingredients, such as potato and chicken filling from curry puffs, as well as grated turnip filling from popiah. All three dishes were launched by Speaker of Parliament, Mr. Tan Chuan-Jin at a garden dinner event in Istanbul to celebrate the golden jubilee of Singapore-Turkey relations. The dishes were well-received by delegates and guests who attended the event. SATS SUPPORTS DRUKAIR ROYAL BHUTAN AIRLINES IN THEIR CORPORATE SOCIAL RESPONSIBILITY EFFORTS Drukair is passionate about empowering future generations, and do so with meaningful and sustainable CSR initiatives. As one of the airline’s global partners, SATS is honoured to support Drukair in its “Tongsa Penlop Inspire Program”, an educational outreach program that provides opportunities for less privileged students from remote schools across 20 dzongkhags (districts) in Bhutan to travel to selected Drukair destinations for the experience of a lifetime. The five-day educational tour saw 44 students taking their first international flight from Paro to Bangkok – opening their hearts and minds to the world as they discovered new horizons. The simple, yet powerful aspiration for providing less privileged students with opportunities to travel abroad and be inspired, is what drives the continuity of the program. SATS is glad to be a part of this enriching cause. 7

CREATING MILESTONES OVERSEAS EUROPE’S LARGEST CARGO AIRLINES PARTNERS WITH JAS AIRPORT SERVICES JAS Airport Services (JAS) starts handling scheduled Cargolux flights with the Luxembourg-Jakarta route, once a week (every Monday). Cargolux made its first flight and arrived at Soekarno Hatta International Airport on the afternoon of 24 June 2019 and was greeted with a water salute. Cargolux is the first European cargo airline to enter Indonesia. Mr. Sigurdardottir Moa, Head of Corporate Communications from Cargolux, explained why they partnered with JAS. Among them was JAS’s more than 35 years of experience in handling ground and cargo handling of various freighter aircraft. Additionally, JAS has an ISAGO (IATA Safety Audit for Ground Operations) certification and RA3 certificate that complies with European Union regulations. GTR CELEBRATES INDIGO’S INAUGURAL FLIGHT FROM KUALA LUMPUR TO CHENNAI On 15 July 2019, GTR in Kuala Lumpur saw its handling for IndiGo flights increase from two to four daily flights, after the airline added Chennai (MAA) to its Kuala Lumpur route. IndiGo now offers its passengers travelling from Kuala Lumpur to India, three destination to choose from – Chennai (MAA), Bangalore (BLR) and Delhi (DEL). To mark this event, GTR and IndiGo held a cake and ribbon cutting ceremony at the start of the check-in process of the first KUL-MAA flight. IndiGo check- in counters were decorated with balloons and ribbons, while GTR staff wore traditional costumes that reflected Malaysia’s diverse and multicultural society. A beautiful IndiGo Rangoli art piece was placed at the entrance of the check-in location. 8

CREATING MILESTONES AISATS DELHI WELCOMES FLYNAS On 2 July 2019, Flynas started its operations from Delhi Airport. The Flynas A320 connects Delhi to Riyadh and operates four times a week. AISATS is delighted to be its ground handling partner. We celebrated this new partnership with the Flynas airlines crew on the arrival of their inaugural flight. VISTARA STARTS INTERNATIONAL OPERATIONS FROM DELHI Air Vistara commenced international operations from Delhi, connecting passengers to Singapore. As their ground handling partners, we are delighted to add to their customer experience. 9

CREATING Over 3 separate days during the MILESTONES August 2019 summer holiday season, TFK held a special “Family TFK’S FAMILY DAY 2019 Day”. At the event, employees’ children were given the opportunity JAL’S COCKPIT MEAL to visit their parents’ workplace. IMPROVEMENT FLIGHT This event was the first of its kind for TFK. It was attended by 67 persons over two days at Narita (39 kids, 28 parents) and 19 persons at Haneda (10 kids, 9 parents). Employees’ children were provided with original IDs and business cards with their names. At the start of the event, children saw videos of their parents at work. Then, they went on a kitchen tour and made bread (NRT). This was followed by a paper airplane-making contest, lunch, and finally – the children got to experience riding in a high lift loader and sitting in a truck seat. At the end of the event, parents and kids were given a survey to fill out and the response was overwhelmingly positive. TFK will continue to strive towards improving their employees’ working environment – and promote more of these events in the future. In an effort to promote cooperation with JAL and improve their domestic crew’s meals, TFK’s customer service staff joined pilots on a special round trip flight from Haneda to Hiroshima on 24 July 2019. They observed storage conditions first-hand and saw how meals were being consumed in the cockpit. The team found room for improvement (especially with their steamed rice) and these findings will be shared with chefs, then presented to JAL at a later date. 10

SINGAPORE UNLOCKING ACHIEVEMENTS SATS SWEEPS ELEVEN AWARDS AT THE 14TH SINGAPORE HR AWARDS SATS is proud to be recognised for our efforts in establishing close SINGAPORE AIRLINES APPRECIATION working relations among employees, SPMS AWARDS 2019 business units, and the Human Capital team – so that we, together as an Singapore Airlines (SQ) and SATS did well in 1Q19 of the SPMS (Station organisation, can grow with purpose. Performance Monitoring Scheme) – particularly in the areas of boarding, check-in, lounge, baggage, traffic punctuality, compliments/complaints In addition to winning awards in the and delay handling. “Employee Engagement, Alignment Landing in sixth position among 17 stations in group one, and having met & Workplace Harmony”, “Employer target of being in the top half of their group, SQ SIN HUB was recognised Branding”, “Learning & Development” as the most improved station (overall). and “Corporate Social Responsibility” To mark the occasion, SQ SIN HUB organised a doughnut distribution categories, two individual awards session for SATS Passenger Service and Apron departments on 25 and 29 were also presented. July 2019 respectively, in appreciation oof their excellent service. Senior Vice President, Human Capital, Ms. Li Lian Tan, received the “Leading HR Leader” award for her outstanding leadership in conceptualising, initiating and implementing innovative HR practices. Meanwhile, President and CEO of SATS, Mr. Alex Hungate was awarded the “Leading CEO” award for his visionary leadership, and his commitment to providing opportunities for employees to reach their fullest potential. 11

UNLOCKING ACHIEVEMENTS SINGAPORE AIRLINES CEO AWARD LUNCH 2019 SQ recognised the CEO Excellence as one. Whether SIA staff or service Serving with unwavering dedication Awards winners during their dinner partners, these individuals have shown for the past 24 years, Duty Manager Mr. celebrations earlier, and organised a what it means to cross boundaries and Jahir Hussein has initiated several new separate appreciation luncheon for those collaborate as a world-class service team. processes to address passenger concerns who could not attend the awards dinner. in these situations. The Fusion winning team from SIA and Presentation of Fusion Award SATS Passenger Services have worked One example was when he implemented together on multiple occasions, tackling a process for making announcements Winners of this award have shown their challenging flight delays and disruptions in onboard delayed flights to provide belief in the strength of coming together the last year of the Manila runway closure. passengers with information on their connecting flights. Passengers were Presentation of Outstanding assured of assistance during their transit Individual Award – Jahir and were able to enjoy peace of mind. Hussein Another idea he introduced, was sharing This award recognises the vital information concerning large-scale critical support provided by flight disruptions with airport restaurants. SIA’s service partners, who This involves distributing a list of affected see themselves as part of SIA’s flights to restaurants and allowing them to extended family – and deliver verify affected passengers who showed service that consistently does up with their meal vouchers. This is our family proud. important as on previous occasions, some people had been denied entry. 12

UNLOCKING ACHIEVEMENTS OVERSEAS GTR GETS IATA ISAGO CERTIFIED IN KUALA LUMPUR GTR has successfully completed (ORM), Aircraft Handling and Loading the International Air Transport (HDL), Aircraft Ground Movement Association’s (IATA) Safety Audit for (AGM), Load Control (LOD), as well Ground Operations (ISAGO) and was as Passenger and Baggage Handling awarded the certification on 4 July (PAB). 2019. In January 2019, GTR was awarded The accreditation by IATA covers an RA3 certification by the EUIVA GTR’s headquarters and station at Independent Validation Services Kuala Lumpur International Airport for its cargo operations. With the (KUL). certification, EU member states now recognise GTR as a regulated agent The new and improved ISAGO and confirm that it meets the security audit model, implemented in requirement for screening air cargo, 2017, emphasises alignment and and for mail entering the EU – further implementation of standards for establishing GTR’s position in the processes and procedures across all aviation services sector. ground service provider operations. GTR places utmost importance on Auditors from the IATA Charter of safety, security and quality – and Professional Auditors (CoPA) audited believes strongly in the concept of GTR against five ISAGO standards “continuous improvement through – Organisation and Management innovation”. CERTIFICATE OF APPRECIATION FROM ALL NIPPON AIRWAYS FOR TAJSATS, DELHI All Nippon Airways (ANA) expressed their appreciation for TAjSATS Delhi by issuing them a ‘Certificate of Appreciation’ for the year 2018. TajSATS, Delhi received the coveted honour based on their overall performance for the year, their monthly and yearly Audit scores, their regular food quality checks and their lower rates of SCR (Service Cabin Report) incidents. TAJSATS Delhi is the only unit chosen for the recognition this year. At the ceremony held on 10 July 2019 at TSACL Premises, the certificate of appreciation was awarded by Mr. Hideki Kunugi, Executive Vice President, Customer Experience Management, ANA to Mr. Sagar Dighe. Mr. Hideki thanked everyone for upholding the standards of ANA, and for providing safe, high quality food to their valued passengers. 13

UNLOCKING TAJSATS, DELHI AWARDED ACHIEVEMENTS “UNIT OF THE YEAR” AT THE IHCL BUSINESS CONFERENCE TajSATS Delhi has been on a winning streak. After winning the iconic QSAI Excellence Award, they were awarded the “Unit of the Year” at the IHCL Annual Business Conference 2019, which was held on 11 and 12 April 2019 in New Delhi. The award was presented by Mr. Puneet. Chhatwal and Mr. Sagar Dighe were received by Mr. Shashi Ranjan Sinha, General Manager, Delhi unit. BGS ATTAINS IATA CEIV PHARMA CERTIFICATION Beijing Aviation Ground Services Company Limited (BGS) has successfully been certified by IATA as a CEIV Pharma handling station as of 31 August 2019. BGS is the first Ground Handler in Beijing Capital International Airport (PEK), and only the second Ground Handler in all of China, to be awarded CEIV Pharma. A total of 36 key personnel went through the training programme prescribed by IATA, which consisted of 2 modules (Temperature Controlled Cargo Operations and Audit, Quality Management) as part of the validation requirements. BGS also proactively conducted internal awareness training for all operations staff and suppliers who were part of the pharma handling. BGS went through the first round of validation assessment in November 2018, and with strong support from a SATS Coolport consultant, introduced vast improvements in the Quality Management System, Operations Manuals/Process, upgraded the Cold Rooms to close all gaps. BGS went for the second round of validation assessment only 9 months later in August 2019. This was an achievement as BGS had to ensure that all items on the checklist met the stringent international guidelines set by IATA. 14

BUILDING BONDS Celebrating 54Singapore’s th Birthday SATS celebrated Singapore’s 54th birthday on 2 August 2019, just that afternoon, followed by our signature SATS Laksa – a “must try” a week ahead of the actual day with our customers at the Changi food item for all guests visiting the SATS Premier Lounge. Terminal 2 SATS Premier Lounge. In conjunction with the Singapore Bicentennial-themed celebration, Airline partners who turned up for the event were dressed in red airline partners were engaged with the game Kahoot. Xiamen and white – the colours of the Singapore national flag – and had Airlines’ representative emerged as the game’s victor, winning a wonderful afternoon. Chefs from the Inflight Catering Centre himself a limited-edition Singapore Bicentennial note worth $20! interacted with clients, and there was a wide range of local cuisine on offer – including Hainanese Chicken Rice, Chef Eric Teo’s Curry The fun-filled afternoon had attendees learning more about Chicken with Garlic Fried Rice, Basa Fish in Tangy Egg Sauce and Singapore, while enjoying popular hawker cuisine. Beef Kali with Roti Jala. Clients also had the chance to watch the chefs prepare and serve Kueh Pie Tee, a popular bite-sized We look forward to enjoying more celebrations with partners! Peranankan dish. Chicken Satay was the second-most popular dish 15

COMPLIMENTS I am impressed with Adelaide and Naseer’s quick reactions and fast thinking. Upon learning that one of our passengers lost consciousness at the gate, they got an AED without hesitation. Their response meant the difference between life and death. No customer service training covers situations like this, and this shows how adept they are – making the right decisions when an unexpected situation comes up. Customer Service agent Pei Xuan deserves special mention too, for comforting the passenger’s husband as he was in shock. The team of Duty Manager Airwan, Duty Manager Thilaga and Customer Service Manager Ms. Suraya Sukiron Shahruddin came together and rose to the occasion, handling the situation expertly. Station Manager Singapore Lufthansa Group Great job by the team on NZ281/2 today! We sincerely appreciate the cooperative spirit and outstanding work I really appreciate the quick response and done – especially with handling the flights that were diverted due to the actions that were taken to prevent further closure of the Cochin Airport. Your team performed commendably, and delays from the retiming. we sincerely appreciate each and every one of you. AIC Your entire team rose to the occasion and ensured that the DM Thomas was fantastic, pushing for all flights were sent back – even tasks to be completed and ensuring that the though there was a shortage of delay out of SIN was minimised. manpower, infrastructure issues and constant pressure from all T hanks for arranging for the additional hi-lift sides. to expedite everything. I know how much time and The extraordinary team that Pax effort your team has invested handled all the diverted flights in making sure that all flights and received special appreciation D M Shanti, CSO Jeya, Gurdeep and Myra, continued operation, without from Air India’s station manager. as well as the departure/arrival teams they inconveniencing passengers. led, were also fantastic. Shanti and Gurdeep Once again, my heartfelt gratitude Ms. Leena Vineeth managed the misconnected passengers to every one of you. Thank you Station Manager Trivandrum very well. Additionally, the change in plans for handling this challenging – from the remote bay (A7) to the (A21) issue with excellence and Air India Ltd contact stand – was also managed well. Jeya professionalism. made a boarding delay announcement and You made it all look easy, keep up ensured that all passengers were cleared the good work! from A7, before proceeding to pick up the new GD (due to an FO change). The extraordinary team that handled all the diverted flights and received special appreciation from Air India’s station manager. SATSOCC Please extend our appreciation to the team that handled flight A7-MBK / Duty Terminal Manager Saiful and Ben 28AUG 1630LT. The team delivered outstanding service, both pre-flight were extremely helpful. Saiful saw that and onboard – with prompt delivery of high quality, tasty meals. Our MI602 would be operating from the remote guests complimented the choice of bay, and contacted me to reinstate the food, particularly the Sichuan Chicken otherwise misconnected passengers to and pastries. Ms. Yasmin Binte Jaafar PNH. Meanwhile, Ben assisted with liaising and monitoring NZI (which was being Catering Specialist towed to A21) from the remote bay. Both of them did a great job! Qatar Airways Mr. Benson Chua Station Manager Singapore Air New Zealand For any feedback or enquiries, please contact Ms. Jace Hu (+65 6541 3909, [email protected]). Passion To Delight is for the private and general information only of our clients and partners. SATS Ltd. and its group of companies (“SATS”) make no representation or warranty as to the accuracy, adequacy, completeness or reliability of the contents. SATS expressly disclaims any liability whatsoever for any loss or damages howsoever caused arising from or in connection with the use or reliance of the whole or any part of the contents in any form whatsoever. SATS Ltd. 20 Airport Boulevard, SATS Inflight Catering Centre 1, Singapore 819659 • www.sats.com