Bamboo Springs Survey Results_25 July 2020-compressed

Bamboo Springs Survey Results July 2020 These are the results of a resident & owner survey conducted by the management team BAMBOO SPRINGS MANAGEMENT COMPANY | JULY 2020

Bamboo Springs July 2020 Survey Results The management team 25% response rate conducted a resident § (6/24) of the owner survey in July 2020 apartments to assess satisfaction & completed the identify areas for survey over two improvement weeks § Responses followed up twice § 83% (5/6) of respondents were resident owners § Respondents had an average satisfaction rating of 4/5 (80%)

Reason for 80% satisfaction Main reasons were: o Good neighborhood & good neighbours o Civility of interactions o Dependable caretaker (Jane) Rating would be higher if: o Managing was more structured/ organized o Noise from kids was less – particularly football pitch noise next door & kids playing in the compound 03. BAMBOO SPRINGS MANAGEMENT COMPANY | JULY 2020

Satisfaction 80% happiness = 100% § 60% were happy and 20% very happy + 20% quite happy = 100% § Weighted average was 80% excluding the quite happy 04.

Safety Comments § CCTV needs to be extended 100% to cover all three blocks § 67% always and 33% usually § Common area light bulbs 05. need to be replaced more promptly § Why did security not get changed after theft incidents?

Covid-19 Response Comments § Clear direction- sanitization, 67% effectiveness or 100% ? masks, visitors # limit, § (17% extremely; 50% very) + 33% somewhat communicated early § One household in particular 06. seems to have brought in very many people (I think most newbies are children) § Only 2 visitors is going to far – consider 4 instead

Management Comments § Clear direction- sanitization, 67% effectiveness or 100% ? masks, visitors # limit, § (17% extremely; 50% very) + 33% somewhat communicated early § One household in particular 07. seems to have brought in very many people (I think most newbies are children) § Only 2 visitors is going to far – consider 4 instead

Rules Comments § A great start and will help bring order to the community § They are ok. I can't think of anything \"deep and meaningful\" at the moment... § They are good § The rules are good. The only rule I feel we could adjust is the temporary rule limiting visitors to 2. Can we adjust this to 4 § Generally fair. 1) I wish we could have pets 2) The two-day max limit of visitors cars is a tad severe. Say I have a guest from out of town staying with me, where would they park? I've noticed that only 1 or 2 cars use the inner basement parking so why can't they use that? Within reason of course! 08.

Conclusion Respondents are generally satisfied Suggested improvements related to COVID-19 response & security § Consider 4 rather than 2 visitor restriction during COVID § A unit may be overcrowding query § Consider rotating security guards § Extend CCTV § Replace light bulbs promptly 09.l BAMBOO SPRINGS MANAGEMENT COMPANY | JULY 2020