Bamboo Springs Survey Results_25 July 2020_Public-compressed

Bamboo Springs Survey Results July 2020 These are the results of a resident & owner survey conducted by the management team BAMBOO SPRINGS MANAGEMENT COMPANY | JULY 2020

Bamboo Springs July 2020 Survey Results The management team Response Overview conducted a resident § Responses owner survey in July 2020 followed up twice to assess satisfaction & § 83% (5/6) of identify areas for respondents were improvement resident owners § Respondents had an average satisfaction rating of 4/5 (80%)

Reason for 80% satisfaction Main reasons for high satisfaction were: o Good neighborhood & good neighbours o Civility of interactions o Dependable caretaker (Jane) Rating would be even higher if: o Managing was more structured/ organized o Noise from kids was less – particularly football pitch noise next door & kids playing in the compound 03. BAMBOO SPRINGS MANAGEMENT COMPANY | JULY 2020

Satisfaction 100% overall, 80% if quite happy is excluded § 60% were happy and 20% very happy + 20% quite happy = 100% § Weighted average was 80% excluding the quite happy 04.

Safety Comments § CCTV needs to be extended 100% overall to cover all three blocks § 67% always and 33% usually § Common area light bulbs 05. need to be replaced more promptly § Why did security not get changed after theft incidents?

Covid-19 Response Comments § Clear direction- sanitization, 100% overall 67% if somewhat effective excluded masks, visitors # limit, § (17% extremely; 50% very) + 33% somewhat communicated early § One household in particular 06. seems to have brought in very many people (I think most newbies are children) § Only 2 visitors is 2 extreme – consider 4 instead

Management Comments 83% overall, 17% neutral § Management team is good. Am satisfied with the work they are 07. doing § …after the night askari was mentioned adversely regarding theft(s) etc, I'm rather curious as to what action was/is to be taken § Initially thought communication was lacking but I understand we're in transition so… § Any issue I've had, they have been quite responsive and helpful. I felt that I was heard!

Rules Comments § A great start and will help bring order to the community § They are ok. I can't think of anything \"deep and meaningful\" at the moment... § They are good § The rules are good. The only rule I feel we could adjust is the temporary rule limiting visitors to 2. Can we adjust this to 4? § Generally fair. 1) I wish we could have pets 2) The two-day max limit of visitors cars is a tad severe. Say I have a guest from out of town staying with me, where would they park? I've noticed that only 1 or 2 cars use the inner basement parking so why can't they use that? Within reason of course! 08.

Suggestions & Offers Comments § More communication & prompter replacement of light bulbs please § Live and let live. I sometimes feel like we don't have that balance. This is hard. I guess it's a work in progress § Honestly nothing. Y'all have covered the basics very well! Keep up the effort § I am willing to coordinate a recycling effort § I have a green thumb so I could help with potted plants at the landing of each building, if that was needed § On parking arrangement, we need some open space (approx 1m) at the entry of the block, for ease of movement especially when carrying luggage 08.

Conclusion Respondents are generally satisfied Suggested improvements related to COVID-19 response & security § Consider 4 rather than 2 visitor restriction during COVID § A unit may be overcrowding query § Security § Consider rotating security guards § Extend CCTV § Replace light bulbs promptly 09.l BAMBOO SPRINGS MANAGEMENT COMPANY | JULY 2020