Learning Almanac 2015

Leading Leading Leading Leading Self Teams Business OrganizationDriving Profitable Growth Audience Band 10Sub-module of ADP Accelerated Development Program Curriculum Manager/PeM to nominateProgram Objective Methodology Faculty presentations, caseThis program give participants an insight into their current approach to analysis and hands-on exercises.making financial decisions and identify and take advantage of non-financial factors that contribute to value creation. Duration 4 daysThey will learn how to:  Simplify the process of creating shareholder value.  Create a cost-of-capital culture within the company.  Balance risk and growth in a corporate management portfolio.  Evaluate the financial impact and value of strategic decisions.Key Modules  Capital Structure and Cost of Capital  Design for Risk-Adjusted Profit  Financing Growth  Valuation Learning Partner Executive Sponsor HR Learning Partner Rajaram Natarajan Jayanti Jairam Phadke Manu Sondhi([email protected]) 50 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationExecuting Growth Strategies Audience Band 10Sub-module of ADP Accelerated Development Program Curriculum Manager/PeM to nominateProgram Objective Methodology Faculty presentations, caseThis program enables participants to examine the strategies that can be analysis and hands-on exercises.adopted to help an organization achieve sustainable, profitable growthwhile overcoming the associated organizational and management Durationchallenges. Key objectives are: 4 days  Grow an existing business through consolidation  Pursue growth through international expansion  Resolve business conflicts and manage the evolution of an alliance effectively  Choose when to ally and when to acquireKey Modules  Growth through innovation and international expansion  Growth through multi-business diversification  Modes of alliances  Corporate strategy and acquisitions Learning Partner Executive Sponsor HR Learning Partner Rajaram Natarajan Jayanti Jairam Phadke Manu Sondhi([email protected]) 51 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationAccelerated Management Program forSenior Leaders (AMP for SL) AAsSeneionriLoeardLeersahidp eMrasnhagipemMentaDneavegloepmmeentnptroDgreavmelopment programProgram Objective Audience High potential & highThe Program focuses on key areas like influencing business andmanagement, financial systems, execution, value creation and performing Band 9leadership. Key objectives are: They will learn how to: Manager/PeM to nominate  Prepare to take on broader responsibilities that require leading Methodology outside your area of expertise. Face-to-face experiential learning, hands-on exercises, case studies.  Improve your capacity for strategic decision making, to think Faculty presentations, Coaching, faster and more creatively about current competitive strategies and solutions. Projects.  An appreciative understanding of organizational dynamics to Duration improve the design and implementation of new initiatives, and Phase 1: 7 days ILT | Phase 2: avoid destructive conflicts. Mentoring 3 months | Phase 3: 6 days ILT  Build capabilities for leading cross functional teams.  Develop knowledge in core areas of business, including finance, marketing, management, and strategy, helping you make confident, well-informed decisions as managersKey Modules  Analyzing Firm Performance  Strategic Thinking and Implementation  Creating and Delivering Customer Value  Leadership and Change Management Learning Partner Executive Sponsor HR Learning Partner Rajaram Natarajan Jayanti Jairam Phadke Manu Sondhi([email protected]) 52 | P a g e

Diversity Programs 53 | P a g e

Diversity Track 54 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationBeyond Dolls & Cars Audience Band 5-7 A workshop on gender sensitization MethodologyProgram Objective Face to FaceMen and women each bring a gender-influenced intellectual and relational Durationperspective to common work tasks and activities such as analysis, problem- 6 hourssolving, and communication. Understanding these differences - and thebenefits of diverse mindsets - is critically important when tackling today’sbusiness challenges. This program aims to bridge the gap of understandingbetween men and women to create a more inclusive, more productive world.The key objectives are: Understand the need for Gender Intelligence Understand what is perception and how does it impact Gender neutrality Learn what causes the fundamental differences between Genders Both men and women understand how to leverage their differences in tackling whatever task is at hand, making best use of their respective skills and talents. Identify Gender Blind spots and explore how to bridge them Become more effective and produce greater, more sustainable results by seeking and blending the contribution of both men and women in unisonKey Modules  Why corporate promote gender equality?  Gender Quiz  Gender: Nature or Nurture  Gender Blind Spots Learning Partner Reeti Executive Sponsor HR Learning Partner([email protected]) Shrikant Kothari Niren Saha 55 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationU turn if U want to Audience Band 6 & 7 Women only An exclusive workshop for women MethodologyProgram Objective Face to FaceA study conducted by McKinsey shows that companies having women among top .managers demonstrate higher operating margin and market capitalization in theindustry than companies managed by men only. Concentrix is continually invested Durationin finding, hiring and retaining the talent, and in creating a fun and encouraging 1 Dayworkplace environment. “We believe in an environment that fosters growth, notonly for the company but also for the individual,\" says Jojo Matthews, Director HR, Laura Chinchilla, first woman President ofConcentrix India and UAE. Concentrix believes in equal opportunity employment- Costa Rica, “If you are able to overcomeInclusivity and Diversity are very important at Concentrix. your internal limitations as a woman, you will be able to conquer any kind of goal you“U turn if U want to” will enable participants: want to.”  Overcoming day –to-day challenges faced by women in corporate world.  helps women understand how and what women need to do to be accepted/understood in professional career  Need and ways for self-promotion  Decision making stylesKey Modules.  Understand the need and technique of self-promotion at workplace  Understand why Men and Women lead Differently  Decision making Styles  Self-Awareness  Leading teams effectively Learning Partner Executive Sponsor HR Learning PartnerReeti ([email protected]) Shrikant Kothari Niren Saha 56 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationsStepping Into Leadership (SIL) Audience Band 7 (TT) Manager/PeM toA Women’s Leadership Development Program nominate (Diversity)Program Objective Methodology Blended, Face toThe Programme has a strong personal development focus, specifically designed Face, on the job training &to help the leaders lay a strong foundation for their managerial career bylearning the right approach to leadership, and seeks to refine the participant’s leader-building leader sessions.individual leadership style. Duration  Leadership training & Experiential learning - In-depth understanding of 4 – 6 Months your strengths, leadership role, style and challenges through 360- degree feedback, followed by a 3.5 days instructor-led program. HR Learning Partner Niren Saha  Coaching & Mentoring - Opportunity to expand your skills and work on 57 | P a g e your development areas through mandatory stretch assignments and job shadowing and follow it through an action plan. Driven by the talent team.  Networking - The program gives them an opportunity to Network with people across Industries and get an insight into Business Practices leveraging on external forums. Key Modules  Stage 1 (3.5 Days) – Face-to-face, Leadership training & Experiential learning.  Stage 2 - Mentor Identification and Alignment, Stretch Assignment, Job Shadowing, by the Talent Team.  Stage 3 – Networking: Alignment with external networking forums depending on the participant’s location & availability and a leader building leader session, with support from Diversity. Learning Partner Executive Sponsor Shrikant Manu Sondhi Kothari([email protected])

General Track 58 | P a g e

General Track 59 | P a g e

3&4 60 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationExcel SkillsProgram Objective Audience Band 3 - 5A recent study by career information expert Laurence Shatkin revealed the Methodologymonetary benefits to learn Excel. His study revealed an average 12% increase Face to Faceof earnings when the worker had Excel training, as opposed to having no Excelskills. Duration 1 dayBy end of this program, participants will be able to: HR Learning Partner  To manage multiple worksheets and workbooks including construction Charu Ahluwalia of formulas across worksheets 61 | P a g e  To manage large amounts of data, sort data, filter data, outline and subtotal their spreadsheets.  Understanding charting, auditing techniques and constructing formulas.  Understand the basics of Microsoft Excel and learn some common formulae used in the office to analyze and interpret data.Key Modules  Understanding Calculation Methodology of Excel  Differentiating Data  Apply different functions of Excel  Understanding how to Connect different worksheets  Re-arranging data as per your requirement  Understanding how to Create Charts Learning Partner Executive Sponsor Kamalendu Bali Amita Khaitan([email protected])

Leading Leading Leading Leading Self Teams Business OrganizationUActuirnngifaUnwIaJnPt toProgram Objective Audience Band 4 & 5Are you looking to move to the next level and need help to understand the Methodologychallenges you may face in an interview for a job in a company that already Face to Faceknows your skills and talents. An internal interview requires as muchpreparation and foresight as any other. You need to prove that even though .you're good at your current job, you have the ability to be exceptional in the Durationjob you're seeking. Internal interviews require the same rigor as interviewswith an external company. This program is designed to: 1 day  Make tenured employees aware of the IJP process and preparing HR Learning Partner them to succeed in the IJP selection process in the organization. Charu Ahluwalia  Formulate goals to choose your career path. 62 | P a g e  Discover job responsibilities and skill sets required for specific roles  Write an effective resume for specific IJP role  Prepare to deal with IJP interviews effectively  Prepare an action plan to accentuate the positiveKey Modules What are goals.  Understand SMART goals  Set your goals IJP & You  The IJP process Know your skills Present Yourself Effectively  Resume  Interview Learning Partner Executive Sponsor Kamalendu Bali Amita Khaitan ([email protected])

Leading Leading Leading Leading Self Teams Business OrganizationE-mail EtiquetteProgram Objective Audience Band 3 & 4Emails are an important communication tool in today workplace. Emailallows instantaneous discussion and direction, it lets you reach out to Methodologypeople at all corners of the globe. But you need to watch out! You may Face to Facebe sending the wrong message without even realizing it! Like it or not,your e-mail style is a direct reflection of your professional reputation. .And that means you simply cannot assume you’re being understood. Duration 6 HoursThe key objectives of this program are: HR Learning Partner  Understanding of the basics of email etiquette Jimmy Hiru Shahani  Understand how to improve your business communication 63 | P a g e through email  Identify common e-mail mistakes and learn how to avoid themKey Modules  Plan, draft, complete the email  Understand the key components of an email  The right tone  Grammar and the right choice of words to be used  Responding to flame emails  Do’s & Don’ts of an email Learning Partner Executive Sponsor Pritiman Sarkar Ravindra Bhatia([email protected])

Leading Leading Leading Leading Self Teams Business OrganizationWinning ImpactProgram Objective Audience Band 3, 4 & 5In today’s job market and professional landscape, there is no room for being Methodologyanother face in the crowd. You have to separate yourself from the Face to Facecompetition. You have to be more appealing to your target audience bycreating a recognizable personal brand. Duration 1 dayThe question is no longer IF you have a personal brand, but if you choose toguide and cultivate the brand or to let it be defined on your behalf. HR Learning Partner Charu AhluwaliaThe main objectives of this program are: 64 | P a g e  To create your unique personal brand that will differentiate you from the rest in today’s competitive Marketplace  Be able to identify the key components of projecting a professional image that opens opportunities in your workplace  Create a winning impact by developing a positive and lasting first impressionKey Modules  What is personal branding?  Perceptions and Your Image  Dressing Professionally  Understanding the importance of Body Language  Handshakes  Gestures  Postures  Build Credibility and Confidence. Learning Partner Executive Sponsor Kamalendu Bali Ravindra Bhatia([email protected] )

Leading Leading Leading Leading Self Teams Business OrganizationAttitude and Customer ServiceProgram Objective Audience Band 3 & 4Customers love and cherish those companies that treat them the way they like to betreated. Statistics shows that – Most customers will spend up to 10 percent more for the Methodologysame product with better service. Face to Face  When a customer receives good service, he or she tells 9 to 12 people on average. .  An 82 percent chance exists that customers will repurchase from a company if Duration 4 Hours their complaints are handled quickly and pleasantly.The program is designed to refresh the basics of achieving an excellent/exceptionalcustomer service and apply the various techniques to exceed customer expectations whiledealing with various types of customers and their behaviors. The key objectives are:  Learn how to be customer centric  Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers.  Manage difficult customer interactions  Understand the concept of Service Recovery & G.E.M (Going an extra mile)  Benefits of being a customer centricKey Modules  Exceptional Customer Service & grading service quality  Power of words & How to exceed customer expectations  Understanding challenging customers & working with angry/upset customers  Different types of customer behaviors & dealing with difficult customers-HEAL  How to say “NO” to customers with finesse & Service Recovery Learning Partner Executive Sponsor HR Learning Partner Pritiman Sarkar Jimmy Hiru Shahani Ravindra Bhatia([email protected]) 65 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationRecastProgram Objective Audience Band 3, 4 & 5There are quite a few things that you can do to improve your financial and Methodologypersonal state without spending even a single dime. One of the biggest is Face to Facesimply improving your attitude – the way you interpret the things around youand the way you relate to others. Recast mainly focuses on the above. The key .objectives of this program are: Duration 6 Hours  Recognize techniques to be self-motivated & self-driven  Identify the importance of attitude in personal & professional life HR Learning Partner  Evaluate your current level of motivation & commitment Jimmy Hiru Shahani  Create an action plan to address any gaps.  Identify the importance of team work and Implement it at your 66 | P a g e work placesKeyM.odules  The FISH Philosophy  The four principles.  Strokes and Power of Touch.  Type of strokes.  Attitude is a state of mind.  Positive Attitude & changing environment. Learning Partner Executive Sponsor Pritiman Sarkar Ravindra Bhatia([email protected])

Leading Leading Leading Leading Self Teams Business Organization8Re6c4as0t0 Spend it effectivelyProgram Objective Audience Band 3 & 4  A Do you sometimes feel that you are working really hard but you are not Methodology making much progress? Face to Face  Do you want to know how you could get more done in less time? .  Do you feel stressed by the end of the day? Duration 4 HoursThis program enables participants to recognize efficiency and effectiveness as keyaspects of time management, recognize importance of setting goals and identify HR Learning Partnerthe 4 steps of time management which will enable you to make giant leaps in your Jimmy Hiru Shahanipersonal productivity. 67 | P a g eAt the completion of this module, participants will be able to:  Set Goals and achieve them successfully  Cope with Work Pressure  Recognize Efficiency and Effectiveness as key aspects of Time management  Learn to apply the 4 steps of time managementKey Modules .Understand what is 86400 The concept of Efficiency and Effectiveness as key aspects of Time management  Importance of setting Goals  Understand the Time Management matrix Identify steps of time management  Prioritizing  Scheduling  Execution  Review and Improve Learning Partner Executive Sponsor Pritiman Sarkar Ravindra Bhati ([email protected])

Band 5 68 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationsCoach Me Audience Band 5Program Objective MethodologyCoaching Me is a program that has been designed considering the ever Face to Facerequired need to self-coach and assist others around to develop as well. Theprogram is a one day interactive session and deals with concepts that can aid .an employee to work better with their superiors and peers to design their owndevelopment plans and better themselves. DurationAt the completion of this module, the participants will be able to: 8 Hours  Describe the GROW model of effective coaching  Apply SMART principles when creating an action plan  Use the GROW model to self – coach through development  Create an Action plan for developing a team leader related skill using the GROW and SMART principlesKey Modules  GROW model of Coaching  SMART Principles  Individual Development Plans Learning Partner Executive Sponsor HR partner Amita Kamalendu Bali Charu Ahluwalia(Amita. [email protected]) 69 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationExcel SkillsProgram Objective Audience Band 3 - 5A recent study by career information expert Laurence Shatkin revealed the Methodologymonetary benefits to learn Excel. His study revealed an average 12% increase Face to Faceof earnings when the worker had Excel training, as opposed to having no Excelskills. . DurationBy end of this program, participants will be able: 1 day  To manage multiple worksheets and workbooks including construction of formulas across worksheets HR Learning Partner Charu Ahluwalia  To manage large amounts of data, sort data, filter data, outline and subtotal their spreadsheets. 70 | P a g e  Understanding charting, auditing techniques and constructing formulas.  Understand the basics of Microsoft Excel and learn some common formulae used in the office to analyze and interpret data.Key Modules  Understanding Calculation Methodology of Excel  Differentiating Data  Apply different functions of Excel  Understanding how to Connect different worksheets  Re-arranging data as per your requirement  Understanding how to Create Charts Learning Partner Executive Sponsor Kamalendu Bali Amita Khaitan([email protected])

Leading Leading Leading Leading Self Teams Business OrganizationAU ctuirnngifaUnwIaJnPt toProgram Objective Audience Band 4 & 5Are you looking to move to the next level and need help to understand the Methodologychallenges you may face in an interview for a job in a company that already Face to Faceknows your skills and talents. An internal interview requires as muchpreparation and foresight as any other. You need to prove that even though .you're good at your current job, you have the ability to be exceptional in the Durationjob you're seeking. Internal interviews require the same rigor as interviewswith an external company. This program is designed to: 1 day  Make tenured employees aware of the IJP process and preparing HR Learning Partner them to succeed in the IJP selection process in the organization. Charu Ahluwalia  Formulate goals to choose your career path. 71 | P a g e  Discover job responsibilities and skill sets required for specific roles  Write an effective resume for specific IJP role  Prepare to deal with IJP interviews effectively  Prepare an action plan to accentuate the positiveKey Modules What are goals.  Understand SMART goals  Set your goals IJP & You  The IJP process Know your skills Present Yourself Effectively  Resume  Interview Learning Partner Executive Sponsor Amita Khaitan Kamalendu Bali ([email protected])

Leading Leading Leading Leading Self Teams Business OrganizationTake FlightProgram Objective Audience Band 5Why do we sometimes find ourselves in situations where we feel inferior toothers? The answer has something to do with our self-limiting belief, which Methodologyrestricts our capabilities and shows us an inferior image of our self which we do Face to Facenot realize at times. These false beliefs become barriers in our progress anddevelopment. In reality, we can actually do a lot of things through sheer .determination and strong will power. This program is based on a motivation Durationbook Jonathan Livingston Seagull by Richard Bach. Through this highly 4 Hoursinspirational story of a Seagull the program inspires us to overcome limitationsand leap for dreams. Jonathan Livingston Seagull, written by Richard Bach, is a fableAt the completion of this module, participants will: in novella form about a seagull learning about life and flight, and  Be sensitized to the need of overcoming limitations a homily about self-perfection. It  Go beyond limitations and live your dreams was first published in 1970 as  Take steps proactively, at the workplace and in your personal life \"Jonathan Livingston Seagull  Have belief in your abilities and believe in your self-worth - a story.\"Key Modules HR Learning Partner Charu Ahluwalia  Understanding successful people don’t do different things, they do things differently 72 | P a g e  Role Models & inspiration  Creating Jonathan seagull for self Learning Partner Executive Sponsor Kamalendu Bali Amita Khaitan([email protected])

Leading Leading Leading Leading Self Teams Business OrganizationSPtrreessesnMtinagnawgiethmPeunrtposeProgram Objective Audience Band 5,6,7  Why do you feel stressed and unable to break the cycle?  Do you feel like indulging in activities like smoking, alcohol, shopping Methodology Face to Face when stressed?  Do you find it hard to get to sleep or to stay asleep? . DurationIf the answer to any one of the above questions is “Yes”. We recommend you 4 Hoursto attend stress management session. This session will help participantsunderstand and identify current stress levels and the things that go to make up HR Learning Partnerthat stress. We will help participants devise a plan to help reduce stress in life. HR LeNairrenninSgaPhaartnerThe objectives are: Niren Saha  Understand stress and various types of Stress.  Understand its impact on human performance 73 | P a g e  Identify stressors & various responses to stress  Learn techniques to reduce stressKey Modules  Power of Positive thinking  Work life balance  Importance of \"Me\" time  Healthy body healthy mind  Tips to manage stress Learning Partner Executive SponsorReeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading Self Teams Business OrganizationCollaborate EffectivelyProgram Objective Audience Band 5Corporates around the world have realized that “silo mentality” andknowledge hoarding behaviors is a sheer waste of brainpower that could Methodologysave an organization millions, or could even lead to the discovery of a Face to Facerevolutionary new process, product, or service. This individualisticapproach causes profits to plummet and workforce engagement levels to Durationdip. This program focuses on harnessing the power of collaboration by: 5 Hours  Understanding the Difference between Teamwork and Collaboration  Discover the importance of Collaboration at Concentrix  Understand key Collaborative Behaviors  Discover how to leverage Collaboration Tools  Practice to collaborateKey Modules  Understanding why collaboration is important?  Discover how to leverage collaboration tools  Practice collaboration Learning Partner Executive Sponsor HR Learning Partner Kamalendu Bali Charu Ahluwalia Amita Khaitan([email protected]) 74 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationConflict ResolutionProgram Objective Audience Band 5Wherever there are people, there always will be conflict. Managers have to Methodologydeal with conflict at the workplace every day. Remember that conflict is natural Face to Faceand happens in every ongoing relationship. Since conflict is unavoidable we Durationmust learn to manage it. Regardless of whether you are dealing with your own 5 Hoursconflict or someone else’s, your response to the conflict can increase ordecrease the intensity of the problem. HR Learning Partner Charu AhluwaliaThis program enables you to – 75 | P a g e  Enhance the ability to handle and resolve conflict, using a collaborative approach.  Understand conflict and the different ways of dealing with conflict  Understand how active listening is critical to resolving conflictKey Modules  .What is a Conflict Situation  What are the different ways to deal with conflict  Why and how to collaborate to resolve conflict  Understand Position Vs Interest  Barriers to conflict resolution Learning Partner Executive Sponsor Kamalendu Bali Amita Khaitan([email protected])

Leading Leading Leading Leading Self Teams Business OrganizationNetworking for Results Audience Band 5 The Power of Personal Contact Methodology Face to FaceProgram Objective Duration 2 HoursThis program helps enhance your power of personal contact by learninghow to build and further leverage you’re personal, and social network, HR Learning Partneraccelerate networking performance and create tangible results. Charu AhluwaliaAt the completion of this module, participants will be able to: 76 | P a g e  Analyze their network and create an action plan to achieve desired results  Discover platforms to build Digital Presence  Understand the various types of network  Enhance networking etiquette.Key Modules  Understand the importance of networking  Understand how healthy is your network  Discover what does your Digital Presence Say about You  Analyze your own network  Networking DO & Don’ts Learning Partner Executive Sponsor Kamalendu Bali Amita Khaitan([email protected])

Band 6 & 7 77 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationsCoach to LeadProgram Objective Audience Band 6Coaching is an essential skills for any leader. The role of a leader as a coach is to help team Methodologymembers realize and tap into their potential. John Whitmore, coined the GROW technique Face to Faceof coaching and development. The technique progresses as a sequential approach of firstidentifying the ‘Goals’ to work on, check the ‘Reality’ by way of analysis of the current .situation. Then explore on ‘Options’ to accomplish the identified goal realistically and ‘Will’ Durationyourself to accomplish it. The program is designed to equip the learners to understand the 4.5 HoursGROW approach of coaching and enable them to be able to use it to develop their teammembers. By the end of this session, participants would be able to: HR partner Jayanti Jairam Phadke  Define coaching  Describe effective coaching 78 | P a g e  Describe the qualities of an effective coach  Describe the GROW model for effective coaching  Apply SMART principles when creating an action plan  Give effective feedback  Describe Quantum Questions  Practice a coaching session using the GROW model and Quantum QuestionsKey Modules  Role of a Coach  GROW model of coaching  SMART model of Action planning  Effective Feedback skills  Practice sessions Learning Partner Executive Sponsor Reeti Shrikant Kothari([email protected])

Leading Leading Leading Leading Self Teams Business OrganizationsCertification in Leadership ExcellenceProgram ObjectiveFirst line management is the most critical leadership role for any business process Audienceoutsourcing organization. The role entails managing people with diverse backgrounds, FLM (Band 6)& varied requirements with respect to achieving common team goals. Recognizing theimportance of grooming & nurturing leadership working directly with our first line staff, Methodologya new certification program has been planned. Online self- study modules +What’s unique about this program is that it will be a fully online self-study program Webinarsincluding hi-definition online interactive learning content. .There will also be Webinars with Industry leaders focused on people manager Durationdevelopment and industry best practices & trends. This way, the program will replace 6 to 8 monthstraditional class-room based training method thus giving the organization theadvantage of ensuring faster coverage & smooth progression for the participants. HR partner Niren SahaA set of competencies critical to success in Team Leader role was created called the“Team Leader Competency Framework”. The program is focused on enhancing FLM’s 79 | P a g eskills based on these key competencies: Developing PeopleCommunication Analytical Problem Solving Team Leader CompetenciesPlanning and Collaborating Prioritizing with Others Learning Partner Executive Sponsor Shrikant Kothari Reeti([email protected])

Leading Leading Leading Leading Self Teams Business OrganizationsBrilliant @ Basics – New Manager OrientationProgram Objective Audience Newly promoted Band 6Brilliant @ the Basics for Team Leaders is a two-day workshop designed toempower new Team Leaders with the knowledge and skills needed to effectively Methodologymanage a team. Team Leaders are, for the most part, the first line manager Face to Facesupporting the agent population. At the completion of this module, the participantswill be able to: . Duration  State the importance of Concentrix Values and 3Vs to the Global BPO Industry 24 Hours  Effectively lead and manage your team while supporting your client’s account  Successfully navigate your relationship with the client to create a stronger HR partner Niren Saha partnership  Recognize the different factors that impact cost and revenue within an 80 | P a g e account and the importance of managing those factors  Identify key metrics and explain how organizational processes can affect the performance levels of these key metrics  Analyze employee performance and utilize best practices for maintain good performance and improving poor performance  Effective CoachingKey Modules  Introduction to Concentrix and its Customers and 3V strategy  Business Operation Excellence  Stakeholder Management  People Management  Coach to Lead  Policies Learning Partner Executive SponsorReeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading Self Teams Business OrganizationIntermediate Excel SkillsProgram Objective Audience Band 6 & 7A recent study by career information expert Laurence Shatkin revealed themonetary benefits to learn Excel. His study revealed an average 12% increase Methodologyof earnings when the worker had Excel training, as opposed to having no Excel Face to Faceskills. DurationThe Advanced Excel course assumes that students are confidently workingwithin the Excel environment and wish to delve into the more technical and 1 dayintricate aspects of using Excel’s available tool set. By end of this program,participants will be able: HR Learning Partner Charu Ahluwalia  To a deeper level of understanding when constructing and building formulas. 81 | P a g e  To use Excel on a day to day basis to evaluate, extract and analyze results and acquire techniques to streamline tasks within their current workflows.  Gain knowledge of creating User defined Functions and a basic insight to VBA code to gain a greater understanding of macros.Key Modules  Understanding Calculation Methodology of Excel  Differentiating Data  Apply different functions of Excel  Understanding how to Connect different worksheets  Re-arranging data as per your requirement  Understanding how to Create Charts Learning Partner Executive Sponsor Kamalendu Bali Amita Khaitan([email protected])

Leading Leading Leading Leading Self Teams Business OrganizationManaging Change Audience(Need based) Band 6 & 7 MethodologyProgram Objective Face to Face DurationThe number one obstacle to success for major change projects is employee’sresistance and the ineffective management of the people side of change. 1 dayOrganizations make changes to enable them to achieve a business goal orresolve a business problem. Business results are achieved when a project is HR Learning Partnersuccessfully implemented, moving some part of the organization from current Niren Sahaways of working to new. Effective change management can make or break aproject. This program is focused on developing the critical skills to effectively 82 | P a g emanaging change in the workplace and how to motivate people through thechange process. By the end of this program you will be able to -  Identify the causes for Change  Identify how people react to Change  Understand the process of Change Management  Identify various challenges brought about because of Change  Learn how to become a Change Leader  Learn about some successful Mergers and AcquisitionsKey Modules  Forces behind change  Resistance to change and managing resistance  Kurt Lewin model of change  Reviewing your current Change situation  Reactions to change  Becoming a Change Leader Learning Partner Executive SponsorReeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading Self Teams Business OrganizationThink EnableProgram Objective Audience People Managers, Peers andEvery individual is unique and has something to bring to the table. This means Buddies of differently-ableddiversity. Concentrix has been focused on hiring and enabling skilled people employeeswith disabilities. The purpose of the module is to enable the workforce to workeffectively with PWDs, to bring about a change from a disabling mind set to an Methodologyenabling mind set. Face to FaceBy the end of the workshop participants will be able to understand: Duration 2.5 Hours  The business imperative for employing and integrating people with a disability  Approach to enable people with a disability  Role of the employee / manager in integrating people with a disability into our workforceKey Modules  Business imperative for employing persons with disabilities  The 3A approach for including persons with disabilities  Inclusive leadership  Tips for interaction with Persons with disabilities Learning Partner Executive Sponsor HR Learning Partner Shrikant Kothari Niren Saha Reeti([email protected]) 83 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationOps Assessor Certification (Need-Based)Program Objective Audience Band 6 & 7In today’s economy, hiring the best people is more critical than ever. MethodologyEntrepreneurs can’t afford to lose time, money and results from a bad hiring Face to Facechoice (a recent Forbes article by David K. Williams pegs the cost of a single badhire at anywhere from $25-50,000). The cost of finding, interviewing, engaging Durationand training new employees is high. Employees also require desks, computers, 1 Dayphones and related equipment, let alone the largest costs of being anemployer—salaries, benefits and taxes. This program is focused on enhancing HR Learning Partneryour interviewing skills based on behavior based technique. To replace Niren Sahatraditional questions with questions focused on assessing skills, knowledge andattitude. At the completion of this module, the participants will be able to: 84 | P a g e  Plan the interview keeping the job roles in mind  Frame questions to assess knowledge, skills and attitude  Transition from traditional way of interviewing to a structured technique  Use BAR and SAR technique to effectively conduct an interview  Avoid common traps during the interview processKey Modules  Prepare: Calibrate  Opening the Interview  Drive the Experience  Branding Concentrix  Expectation Setting  Conclude the Interview  Evaluating the Candidate  Some Tips and Traps Learning Partner Executive SponsorReeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading Self Teams Business OrganizationG.R.O.W and FeedbackProgram Objective Audience Band 6 & 7According to 1,400 executives polled by The Ken Blanchard Companies, failing to Methodologyprovide feedback is the most common mistake that leaders make. When you don't Face to Faceprovide prompt feedback to your people, you're depriving them of the opportunityto improve their performance. Duration 1 dayThis program helps participants learn a simple and powerful approach to providingfeedback and coaching people, for optimum performance. Participants will be HR Learning Partnerable to make better decisions, solve problems that are holding them back, learn Niren Sahanew skills, and otherwise progress in their careers. 85 | P a g eThe main objectives are:  Understand the difference and overlaps in coaching and providing feedback  Learn a tried, tested and structured approach to coaching people  Know when to coach and when to provide feedback  Arm yourself with some proven techniques and practices for result oriented coaching and providing feedback  Become aware about the benefits of providing ongoing feedback andKey Mcoodacuhlinegs  How is it different from mentoring and counselling  Goal of coaching  Foundation of coaching  G.R.O.W Model  Coaching Skills  Practice G.R.O.W Model  Feedback model Learning Partner Executive SponsorReeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading Self Teams Business OrganizationClient Focused ProfessionalProgram Objective Audience Band 6Company leaders have realized that \"getting closer to the client\" iscrucial to growth. Both business buyers and consumers have more Methodologychoices than ever before. Today's clients won't hesitate to walk away Face to Facefrom an established company relationship that doesn't meet their needs.This holds true for nearly all industries. Duration 6 HoursThis program focuses on developing the skills and behavior required toachieve a high level of client satisfaction by providing service excellenceand partnering for clients success. This program helps participants:  Identify the key skills and behaviors required to achieve a high level of client satisfaction.  Recognize the importance of providing service excellence and partnering for clients’ success.  Develop an action plan to enhance a key client relationship.Key Modules .  Understand Our Clients  The Service Attitude  The Service Behavior  Meeting the Clients Learning Partner Executive Sponsor HR Learning Partner Reeti Shrikant Kothari Niren Saha([email protected]) 86 | P a g e

Leading Leading Leading Leading Self Teams Business OrganizationSeven Habits of Highly Effective AudiencePeople-Classic Band 6 & 7Program Objective Methodology Face to FaceThe 7 Habits of Highly Effective People ®based on the best-sellingbusiness book by the same name, provides the foundation to strengthen .the human side of performance at the personal, managerial & Durationorganizational levels. The 7 Habits ® courses equip employees with thetools and skills to work at the highest levels of effectiveness, both with & 2 daysthrough others. It helps build stronger organizations by strengtheningand exercising the character and competence of the work force. HR Learning Partner Niren Saha  Creating high levels of trust  Breaking common ineffective behaviors & tendencies 87 | P a g e  Develop strong interdependent relationships and teams  The workshop also focuses on self-masteryKey Modules  Habit 1: Be Proactive®  Habit 2: Begin With the End in Mind®  Habit 3: Put First Things First®  Habit 4: Think Win-Win®  Habit 5: Seek First to Understand, Then to Be Understood®  Habit 6: Synergize®  Habit 7: Sharpen the Saw® Learning Partner Executive SponsorReeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading Self Teams Business OrganizationPresenting with PurposeProgram Objective Audience Band 6 & 7Even the most experienced professionals can lack effective presentation skills. They fail Methodologyto prepare, are fearful in front of people, have poorly organized thoughts, and lack the Face to Faceconfidence to engage and persuade an inattentive audience. In contrast, consider anorganization where employees possess the know-how to deliver dynamic, compelling, Durationand truly effective presentations time and again. This program helps participants 1 daydiscover how to craft presentations around essential objectives, present key conceptsand ideas with power and enthusiasm, design and present effective visuals, and employ HR Learning Partnertechniques for polishing and mastering presentation delivery. Niren SahaAt the completion of this module, participants will be able to: 88 | P a g e  Identify the importance of communication & present with style  Enhance your communications skills & confidence in varied professional situations  Prepare & Design effective presentations with the aid of visual elements  Learn how to leave a great impression & deliver an influential presentation to a wide variety of audience  Recognize personal development needs and strengthsCreate an action plan to accentuate your strengthsKey Modules  What is a presentation?  Prepare an effective presentation. (4 Corners)  Create your presentation. (Structure)  Designing your presentation.  Delivering your presentation  DOs and DON’Ts  Engage your Audience & Manger you Nerves  Handling Q&A Learning Partner Executive SponsorReeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading Self Teams Business OrganizationPrinciples of NegotiationProgram Objective Audience Band 6 & 7DID YOU EVER EXPERIENCE THAT BEING RIGHT AND GETTING RIGHT ARE TWO MethodologyENTIRELY DIFFERENT THINGS? UNDERSTANDING THE NEGOTIATION PROCESS WILL Face to FaceHELP YOU GET TO GRIPS WITH IT. DurationIn any disagreement, individuals understandably aim to achieve the best possible 1 dayoutcome for their position or perhaps an organization they represent. However, theprinciples of fairness, seeking mutual benefit and maintaining a relationship are the HR Learning Partnerkeys to a successful outcome. Niren SahaBy the end of this module you will be able to: 89 | P a g e  Understand the common stages in the process of negotiation.  Understand the different outcomes when negotiating.  Understand the key aspects successful negotiation.  Explain the difference between interests and positions in the negotiation process.  Recognize why effective communication is essential to negotiation.Key Modules  Understand Negotiation  Develop skills and behaviors to become effective negotiators.  Manage Negotiation  How do I focus on people?  Practice Negotiation  Learning by doing is the best way to improve your negotiation skills. Learning Partner Executive SponsorReeti ([email protected]) Shrikant Kothari

Leading Leading Leading Leading Self Teams Business OrganizationStress ManagementProgram Objective Audience Band 6 & 7  Why do you feel stressed and unable to break the cycle?  Do you feel like indulging in activities like smoking, alcohol, shopping Methodology Face to Face when stressed?  Do you find it hard to get to sleep or to stay asleep? Duration 1 dayIf the answer to any one of the above questions is “Yes”. We recommend youto attend stress management session. This session will help participantsunderstand and identify current stress levels and the things that go to make upthat stress. We will help participants devise a plan to help reduce stress in life.The objectives are:  Understand stress and various types of Stress.  Understand its impact on human performance  Identify stressors & various responses to stress  Learn techniques to reduce stressKey Modules  Power of Positive thinking  Work life balance  Importance of \"Me\" time  Healthy body healthy mind  Tips to manage stress Learning Partner Executive Sponsor HR Learning PartnerReeti ([email protected]) Shrikant Kothari Niren Saha 90 | P a g e

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Leading Leading Leading Leading Self Teams Business OrganizationThe 8th Habit Audience Band 8 & aboveFrom Effectiveness to Greatness MethodologyProgram Objective Face to FaceBusiness today demands a lot more than “good enough.” When outstanding Durationresults are expected—or necessary—it isn’t enough to just be effective. You 2 Dayshave to unleash your ultimate potential to achieve your own level of individualgreatness. And if others in your organization can do the same, there’s no limit HR Learning Partner Jayantito what can be achieved. But how do you bridge the gap between effective and Jairam Phadkegreat? What actions are necessary to make such a transition?This ground-breaking new course will help you: 92 | P a g e  Understand the personal and organizational drivers for today’s professionals  Get specific skills and knowledge for finding your voice and inspiring others to do so  Inspire better focus and execution within your team  Create healthy interdependencies within your organization  Develop a culture of trust both at work and at homeKey Modules  Bridging the gap between effectiveness and greatness  The four imperatives of great leaders  Discovering and expressing your voice, vision, discipline, passion and conscience  The roles necessary to inspire others to find their voice  Trust: the core of leadership  The voice of discipline and execution Learning Partner Executive Sponsor Manu Sondhi Rajaram Natarajan([email protected])

Leading Leading Leading Leading Self Teams Business OrganizationDPE Assessment Center Audience Band – 7 B & 8 An Assessment Center for Aspiring DPEs MethodologyProgram Objective BlendedThe primary objective of the ADC is to assess current capabilities and Durationdevelopment required to effective in a DPE role and to provide developmental 2 daysfeedback to participants. The key objectives of this program are:  Creating value for Client  Driving Process Excellence  Ability to work in a global & cross cultural context  Communicate with Impact  Leading & developing teams  Being Financially orientedKeyM.odules  Participants learn About:  Business Case Simulation  Customer Role Play  Employee Role Play  Interview  Executive Presentations / Workshops Learning Partner Executive Sponsor HR Learning Partner Shrikant Kothari Jayanti Jairam Phadke Manu Sondhi([email protected]) 93 | P a g e

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